PHASE II (Porting)
It's been awhile (January 11, 2012) since I started to look into porting my office phone to Google Voice and the Obi. After reading some of the other horror story posts about failing to port properly, I decided to do additional investigation (alternative VOIP providers, emergency 3G Virgin Mobile Internet access, more verification...).
After additional calls to CenturyLink, and hearing the same porting process, I was assured that my DSL service would not be interrupted. OK. Time to pick a date, close to my billing cycle for the landline. Reviewed the tutorial from Obihai on "Number Porting to Google Voice". Made a checklist and timeline with the updated time estimates from T-Mobile and
Google Voice for porting to make sure I would not be inconvenienced. (since each port could take upto 7-10 days).
I am happy to report that the porting process (start to finish) was completed in 2 Days 4 Hours
, and my DSL migrated to Naked DSL without incident (after 4 days). No horror stories, no issues. I take that back, Step 5.4, calling T-Mobile to initiate porting process was a royal pain. I had several phone numbers for T-Mobile Customer Support, including 1-877-937-8997 (DO NOT USE) resulted in a "Gold Rewards" AVR and the calls to India were unintelligible, loud, full of static. I placed about 4 calls until I could understand the CSR and place my order. Now it's time to discover all of the kewl features of GV and the OBI. Good luck on your endeavor.
Task Complete Description
1 Y/N Contact TelCo, Verify DSL will remain after porting (as needed)
1.1 Y/N Perform T-Mobile/GV Sanity Checks: (Can I port my number?)
1.2 Y/N GV "Not available from your CURRENT carrier" (Good News) https://www.google.com/voice/porting?pli=1
1.3 Y/N T-Mobile: "Yes, you can transfer to T-Mobile" (Also Good News) www.t-mobile.com/switch/default.aspx
2 Y/N Obtain T-Mobile SIM ($2.99, 10 minutes talk time or less)
2.1 Y/N SIM Activation Code: XXXX XX XXXX
2.2 Y/N SIM Card SN: xxxx xxxx xxxx xxxx xxx
2.3 Y/N Phone IMEI: (*#06#) xxxxxxxxxxxxxxx
2.4 Y/N My Area Code: xxx, My ZIP: xxxxx My DOB: xxxxxxxx
2.5 Y/N My T-Mobile PIN: xxxx
3 Y/N Charge Battery on T-Mobile Phone
4 Y/N Setup GMAIL account for new Google Voice (as needed)
4.1 Y/N U:username P:password
4.2 Y/N Support Info: alt-email, alt-security
4.3 Y/N CREATE GOOGLE VOICE ACCOUNT. Get (temp) Number. (OPTIONAL)
5 Y/N Activate SIM per instructions
5.1 Y/N Insert T-Mobile SIM, call 1-877-778-2107 (from landline)
5.2 Y/N Make test calls in and out (temporary number 1-xxx-xxx-xxxx)
5.3 Y/N Setup T-Mobile Voicemail from LANDLINE (no minute charges)
5.31 Y/N Call your new number, press: *, last 4 digits of cell, #
5.32 Y/N Follow the prompts, setup new voicemail password.
5.4 Y/N T-Mobile Port Number call 1-800-937-8997 (from landline)
5.5 Y/N Obtain T-Mobile Call Confirmation # xxxxxxxxxxxxxxxx
6 Y/N Wait 1 - 3 (7-10) days for T-Mobile to port from CO/POTS.
6.1 Y/N Keep T-Mobile phone ON and CHARGED
6.2 Y/N Receive TEXT on Cellphone, number ported successfully.
6.3 Y/N Power phone OFF, Remove battery, replace, power ON
6.4 Y/N Make BRIEF calls in and out from cell phone (validate number)
6.5 Y/N Turn phone OFF after GV validation step 7.3 (unless you bought extra minutes).
6.6 Y/N Access T-Mobile VOICEMAIL from LANDLINE as needed, see 5.31
7 Y/N Port T-Mobile number to GV
7.1 Y/N Login to Google Voice account, request Port Your Existing Number
7.2 Y/N Receive call from GV, reply with special 2-digit code.
7.3 Y/N Provide Account info, porting number 1-xxx-xxx-xxxx, Address, etc.
7.4 Y/N Pay $20 fee into Google Wallet
7.5 Y/N Select "GO BACK TO VOICE" Provide PIN + 4SSN
7.6 Y/N Check GV Status - Verify confirmation, valid data submitted.
7.7 Y/N Note: Be sure (pre-Port) GV number is forwarded to a working phone. (OPTIONAL)
7.8 Y/N Access T-Mobile VOICEMAIL from LANDLINE as needed, see 5.31
8 Y/N Wait 1-3 days for Google Voice to port number from T-Mobile.
9 Y/N Update Google Voice with proper forwarding numbers.
10 Y/N Add Google Voice to Obihai on a Service Provider port (SPn)