PHONE PORT NOT DETECTING PHONE CONNECTED!!! HELP PLEASE!!!

[chivo]

Hello everybody,

This morning I noticed that my Obi110 is not detecting the phone is connected, I try everything and searched for solutions, but nothing seems to work. I got a solid green even if I try to use the phone is not flashing the light any more. I did upgrade de firmware. Reset factory defaults by using the software and the hardware button. Try different cables and phones. I have no dial tone. And it if I connect the PSTN to my landline and Turn off the Obi, then I got dial tone on my phone.

Can this be a hardware issue? And possible to fix?

[pc44]

Hi chivo,

Sorry for the late response here.   Based on your description, it does sound as though the Phone Port on the OBI may have gone out on us. If, as it seems, this is a hardware issue, I would suggest contacting Obi Support directly, as they would be your best choice for getting defective hardware repaired/replaced.

Hope you're back up and running soon!
pc44