auto attendant not pickup

[cpyby]

I have a google account that the Trusted Caller doesn't ring the AA.  I have 3 obi110 in the US that AA pickup instantly but the 4th obi110 outside US just ring normal.  I tried putting GV on SP2, same problem. 

I then used a different GV account on the same obi, both SP1 and SP2, AA work instantly.  I switched back to the original GV account, no AA.  I even tried manually put X_InboundCallRoute to just AA only (no ph), still no AA pickup.

At first I thought it might be my password so i changed the email password, AA still fail.  Could this be somehow tie to the way I have my google account?  My google email end with 2 digits.

[RonR]

Calls are routed to the Auto Attendant by having an aa rule on that trunk's InboundCallRoute:

Voice Services -> SP1 Service -> X_InboundCallRoute : aa  (or {aa})

will cause all calls arriving via SP1 to be routed to the Auto Attendant.

Voice Services -> SP1 Service -> X_InboundCallRoute : {(1?(2345550001|2345550002|2345550003)):aa},{ph}

will cause calls arriving via SP1 from 2345550001, 2345550002, and 2345550003 to be routed to the Auto Attendant, with all other calls being routed to the PHONE Port.

[cpyby]

Thanks RonR. 

Been trying to fix the problem in the last few days.  Just right when I go to sleep thinking about caller ID, I went to check google setting.  Indeed google is using google voice number instead of passing caller's number.  I make the change to pass caller's number and AA work perfectly.

[baby007]

Hi, I am having the same problem. I tried to set "aa" in the InboundCallRule but auto attendant still not pickup. Please help
Edit: I am setting a landline connected to obi so that auto attendant will pick up all incoming calls from that phone

[RonR]

Please post the contents of the InboundCallRoute from the OBi itself by logging in at the IP address returned by dialing ***1 (username/password = admin/admin).  Identify which one it is (SP1/SP2/LINE/etc.).

Please describe exactly what you're trying to accomplish.

[RonR]

Edit: I am setting a landline connected to obi so that auto attendant will pick up all incoming calls from that phone

Physical Interfaces -> LINE Port -> InboundCallRoute : aa

should send all incoming calls on the LINE Port to the Auto Attendant.

[baby007]

Perfect. I knew I did something wrong. Big mistake, was trying to set aa in Voice Service.
In case I change my mind, could I set aa to pickup all incoming calls but a specific number?

[RonR]

In case I change my mind, could I set aa to pickup all incoming calls but a specific number?

Sure:

InboundCallRoute : {12341234567:ph},{aa}

Calls from 12341234567 will ring the PHONE Port.  All others will go to the Auto Attendant.

[baby007]

Nice. Originally, I want obi to block advertising calls so I set aa to pickup all calls. But then I realize what if its not a robot - call, then the person calling me can press 1 to continue. can you suggest me something to work on this?

[RonR]

Blocking nuisance calls is a difficult prolem.  If the calls are anonymous (no CallerID), you can block aonoymous calls.  If the calls come from a relatively small number of known/consistent CallerID's, you can block just those CallerID's.

[baby007]

its ok, so how I can block those numbers manually?
Can I just block those numbers and let the rest bypass the aa (not listening to aa) ?
Thanks Ron

[RonR]

InboundCallRoute : {?:},{(12345550001|12345550002|12345550003):},{ph}

This will block anonymous calls and calls from 12345550001, 12345550002, and 12345550003.  All other calls will ring the PHONE Port.

[baby007]

Thanks so much Ron.
Loving the assistance here