Hello all. I've been using the Obi 110 since February. Initially it was working great, but lately it's been a bit buggy, particularly when placing outbound calls. Ideally, I want to place all outbound calls using my existing Comcast Digital Voice service, but when I enable Physical Interfaces -> PHONE Port -> PrimaryLine : PSTN Line, IT NEVER WORKS
I ALWAYS get an SIT tone followed by this recorded message: "There is no service available to complete your call." This is an Obi generated recording and I cannot understand why I am hearing this when I select PSTN Line for outbound calls?
Often I have to wait a long time to even hear a dialtone, and then when I dial out it never works using the PSTN Line, I inevitably hear the SIT tone followed by "There is no service available to complete your call," so I am forced to use Google Voice SP1 Service for all outbound calls. The Google Voice outbound option is a little better, but not by much. I'd say about half of the time I have to redial a number more than once because the landline dial pad skips and omits digits on a regular basis. And then sometimes I hear dead air and the call either connects after a long wait or doesn't connect at all. I know nothing is wrong with the dial pad on the phone itself as it works correctly when I've tested it using Comcast Digital Voice only with Obi 110 device disconnected.
I was told I'd have an easier time removing the Obi 110 from the web portal, reconfiguring, then dialing ***1 to determine the Obi's IP address. So I go back to square one. I reset the Obi 110 to factory defaults and remove it from the web portal. I unplug and reboot modem and Obi, wait ten minutes, then I reconnect everything and dial ***1. A voice gives me the IP address and i try entering it in my web browser and NOTHING HAPPENS. I try this about seven more times on multiple web browsers and I get a "failed to open page" error message. Okay, so THAT doesn't work, so I'm back to using the web portal.
Why is this SOOO difficult? I would think it would be a relatively simple procedure for OUTBOUND calls to go thru Obi seamlessly since the Comcast Digital Voice landline servie provider already exists. The reason I need and use Google Voice for INCOMING calls is as a filtering device for all the tons of junk, spam and telemarking phone calls that we receive everyday, and for that I am grateful. I forward my Comcast Digital Voice home phone number to my Google Voice number which routes these unwanted calls to a spam folder. The downside is that when I place outbound calls, I want people to see my Comcast Digital Voice number and not my Google Voice number.
Should I purchase the new Obi 202 and try again? Is this new device a superior option? Any help much appreciated. Thank you!