Registration via portal or local web page

[QBZappy]

I assume registration should end up with the same results if you register via the portal or local web page. I seem to be getting mixed results. My 2 units can not stay registered. When I register via the portal it usually works. Using the local web page is hit or miss. Why can't the units stay registered?

[OBiSupport]

Are you having problem with configuring your OBI via its webpage ?
If you use the wizard in the portal, it works - but not when
you configure your OBI manually, unit doesn't register ?
Which Service Provider is that ?
and you use the "Generic" configuration or specific SP config in the portal ?

Once the unit is registered to a SP, it will not unregister.
The only explanation for unit is not registering anymore is
either:
1. Configuration is changed (credentials, proxy, etc...)
or
2. The SP is rejecting your unit's reregistration.
(unless your account is disabled, this is uncommon)

- Obihai Support Team