OBiTALK Community

General Support => On-Topic: Obihai and OBi Products => Topic started by: Jon9999 on June 12, 2015, 06:05:51 pm



Title: $10 random to keep using MY device? Really?
Post by: Jon9999 on June 12, 2015, 06:05:51 pm
I need to change my Google Voice password in my OBi's configuration. The OBi Talk portal won't let me do it.

According to OBi Sales, their "new policy" is that OBi owners must now pay a "support fee" of $10/year in order to have access to the configuration page.

WHAT? I bought a device. I did not rent it. There was no mention of a $10 annual fee when I bought the device. But now the company is telling me that I cannot configure my device or change Service Provider settings if I don't start paying them an annual fee?

Somebody please tell me that the information I was given isn't right.

If it's correct, then it's just wrong. You can't sell someone something and then decide a couple of years later that they can't use it anymore unless they pay you again.


Title: Re: $10 random to keep using MY device? Really?
Post by: SteveInWA on June 12, 2015, 06:55:18 pm
This has already been covered in two other threads.

See:  http://www.obitalk.com/forum/index.php?topic=10039.0

Summary:
  • Obihai hasn't clearly explained the change yet.
  • Some users are having problems caused by unrelated issues (e.g. their OBi device has very old pre-OAUTH firmware, or some user error.)
  • One way to deal with it, if the device has the very latest firmware, is to downgrade the firmware, but this hasn't been proven necessary.
  • The $10 fee is for continuing to use the OBiTALK portal to automate the downloading and application of firmware updates, and to obtain 1:1 technical support from Obihai, not to merely configure Google Voice -- if you manually download the latest firmware, and apply it via the local web page interface, you can then (re)configure GV via the portal, for free.

I have tested successfully adding an out-of-warranty OBi 110 and a OBi 200 to the portal and configuring GV, with both devices already having the latest firmware.

Firmware downloads are here:  http://www.obitalk.com/forum/index.php?topic=9.0


Title: Re: $10 random to keep using MY device? Really?
Post by: Jon9999 on June 12, 2015, 07:04:32 pm
Thank you, Steve. Very helpful indeed. I can probably follow the instructions you gave to do the manual firmware update, but I've read here about several people "bricking" their devices during a firmware update so I'm hesitant. All I really need to do is change my GV credentials. My OBi device works fine, so I don't think I really need to mess with the firmware.

<rant>
I'm appalled at Obihai for doing this -- and for doing it secretively. It's one thing to sell an extended support plan, but it's another thing entirely to turn off functionality and another thing yet to cripple functionality and then sell access back. Portal functionality is fundamental to the device, and telling people a year later that "Oh yeah, that thing you thought you were buying from us was really a rental" is just plain wrong.

This makes me think of those evil people who hijack people's computers with malware and then make them pay a fee to get an unlocking key. (Okay, maybe this isn't quite as bad as that, but this is still pretty nasty.)
</rant>


Title: Re: $10 random to keep using MY device? Really?
Post by: SteveInWA on June 12, 2015, 07:22:20 pm
I don't want to get into a debate, taking one side or the other, about a $10/year charge.  I will just point out, though, that you can still use your device as before, without paying the fee.  Nobody has been prevented from doing so at this point.

For best results and lowest risk when updating firmware,

  • Plug the OBi into a UPS to avoid power line disturbances.
  • Don't try this over the weekend, as, for some mysterious reason, the OBiTALK portal often goes down on weekends.
  • Log onto the OBiTALK portal, and if your device is listed, delete it off of the portal.  Wait a few minutes for this to happen, and watch your device's LEDs, until the power LED stops blinking, indicating that it's been removed and remotely reset.
  • For good measure, you can use a paper clip or other implement to depress and hold, for 10 seconds, the reset switch located inside the device, accessible from the underside.
  • Download the latest firmware from Obihai to your computer:  http://www.obitalk.com/forum/index.php?topic=9.0 (http://www.obitalk.com/forum/index.php?topic=9.0)
  • Log into your device via it's local web page (192.168.whatever you're using), and go to System Management --> Device Update.  Specify the location of your downloaded firmware file, to upload it to your OBi.  The local device username and password after a factory reset are "admin".  If you need to learn the IP address assigned to your OBi, then dial ***1 on the attached phone and the auto-attendant voice will read it to you.
  • After the firmware update has successfully completed, add the device back to the OBiTALK portal to configure Google Voice.


Title: Re: $10 random to keep using MY device? Really?
Post by: TW2015 on June 17, 2015, 10:13:22 pm
Steve: Thanks for the instruction. I am able to upgrade my obi202 and works fine  after the upgrade. (Configure the Google Voice, and 2 other VOIP providers)


For those that has problem:
You need to enable the Web Server on the device
http://www.obihai.com/faq/OBi202-sec/Howto-Access-Web-from-WAN

Once enabled, You will be able to upgrade the firmware following Steve's advice.

Once done, please disable the Web server again for security reason :).



Title: Re: $10 random to keep using MY device? Really?
Post by: malitiahai on June 20, 2015, 09:01:39 am
I don't want to get into a debate, taking one side or the other, about a $10/year charge.  I will just point out, though, that you can still use your device as before, without paying the fee.  Nobody has been prevented from doing so at this point.

I cannot still use my device.  It is blinking red (not red and green, just red) and support says I need to pay for them to help me.  I cannot ping the device and factory reset does not help.


Title: Re: $10 random to keep using MY device? Really?
Post by: SteveInWA on June 20, 2015, 03:15:30 pm
I don't want to get into a debate, taking one side or the other, about a $10/year charge.  I will just point out, though, that you can still use your device as before, without paying the fee.  Nobody has been prevented from doing so at this point.

I cannot still use my device.  It is blinking red (not red and green, just red) and support says I need to pay for them to help me.  I cannot ping the device and factory reset does not help.

Your device is either damaged, or its power supply has gone bad.  If you have another 12VDC power adapter from some other device (e.g. a router or switch, or other home electronics product), which has the same size power plug as your OBi, you can try that.  Otherwise, if it's out of warranty, then you'll need to pay for support, or just buy a new one.


Title: Re: $10 random to keep using MY device? Really?
Post by: Rookie on February 28, 2016, 04:47:22 am
First of all, Thanks to Steve for the instructions. Worked beautifully even if I didn't follow all the steps in the specified sequence.

Secondly, I didn't have to open up the web server on my device (Not sure if it is already open :( and that's why it worked).

Here's what I did with a device that was already configured and working a few years ago and I mothballed when it stopped working because of the May 30 change by Google.

1. Updated to latest firmware through the local web portal - avoided the $10 notice.
2. Deleted the device from Obi portal. Reset with pin, plugged off power for good measure.
3. Added device. Worked great for SP1 with Google voice.
4. Waiting to see SP2 connect to my second line but I am already a happy camper now that i got this working.



Steve: Thanks for the instruction. I am able to upgrade my obi202 and works fine  after the upgrade. (Configure the Google Voice, and 2 other VOIP providers)


For those that has problem:
You need to enable the Web Server on the device
http://www.obihai.com/faq/OBi202-sec/Howto-Access-Web-from-WAN

Once enabled, You will be able to upgrade the firmware following Steve's advice.

Once done, please disable the Web server again for security reason :).




Title: Re: $10 random to keep using MY device? Really?
Post by: lrosenman on February 29, 2016, 06:40:24 am
As an addendum, I was offered the Firmware update via the portal via an out-of-warranty 202.  So I'm not sure it's required to pay the fee for that part of the "support".


Title: Re: $10 random to keep using MY device? Really?
Post by: Amex1007 on May 18, 2016, 07:54:08 pm
These jerks has updated the firmware again to 2886

I ended up paying $10 to save my own time  ??? ??? ??? ???


Title: Re: $10 random to keep using MY device? Really?
Post by: SteveInWA on May 18, 2016, 08:02:27 pm
See:  http://www.obitalk.com/forum/index.php?topic=11252 (http://www.obitalk.com/forum/index.php?topic=11252)


Title: Re: $10 random to keep using MY device? Really?
Post by: Bigt5 on May 19, 2016, 12:11:56 am
I don't want to get into a debate, taking one side or the other, about a $10/year charge.  I will just point out, though, that you can still use your device as before, without paying the fee.  Nobody has been prevented from doing so at this point.

For best results and lowest risk when updating firmware,

  • Plug the OBi into a UPS to avoid power line disturbances.
  • Don't try this over the weekend, as, for some mysterious reason, the OBiTALK portal often goes down on weekends.
  • Log onto the OBiTALK portal, and if your device is listed, delete it off of the portal.  Wait a few minutes for this to happen, and watch your device's LEDs, until the power LED stops blinking, indicating that it's been removed and remotely reset.
  • For good measure, you can use a paper clip or other implement to depress and hold, for 10 seconds, the reset switch located inside the device, accessible from the underside.
  • Download the latest firmware from Obihai to your computer:  http://www.obitalk.com/forum/index.php?topic=9.0 (http://www.obitalk.com/forum/index.php?topic=9.0)
  • Log into your device via it's local web page (192.168.whatever you're using), and go to System Management --> Device Update.  Specify the location of your downloaded firmware file, to upload it to your OBi.  The local device username and password after a factory reset are "admin".  If you need to learn the IP address assigned to your OBi, then dial ***1 on the attached phone and the auto-attendant voice will read it to you.
  • After the firmware update has successfully completed, add the device back to the OBiTALK portal to configure Google Voice.

Thanks for your excellent help. I still get the message below after following these directions and updating my Obi 110 v3.4 to the latest FW "OBi-latest.fw" which shows as Software version 1.3.0 (Build: 2872)

Please Note:
This OBi device's annual support entitlement has expired. An important software update with enhanced security and ease of use features is required to maintain Google Voice service on this OBi device. To automatically upgrade this device using the OBiTALK portal as well as get access to Obihai’s Premium Support help desk, a paid support plan is required. To purchase 1-year of Obihai Premium Support, use the button found in the Support and Warranty tab. When device's support status is Active, the software update can continue by selecting the update triangle adjacent to the device, in the OBiTALK dashboard.



I have tried rebooting and powering it off as well as disabling many of the auto-provisioning that were suggested in another forum. I am very frustrated since my home phone is no longer working. How can I configure Google Voice with this latest firmware? Thanks in advance.


Title: Re: $10 random to keep using MY device? Really?
Post by: Brisk on May 19, 2016, 04:24:57 am
These jerks has updated the firmware again to 2886

I ended up paying $10 to save my own time  ??? ??? ??? ???

You can dial ***6, 1 instead.

Or download the file manually and update your ATA without using the portal.


Title: Re: $10 random to keep using MY device? Really?
Post by: Mango on May 19, 2016, 10:00:15 am
I still get the message below after following these directions and updating my Obi 110 v3.4 to the latest FW "OBi-latest.fw" which shows as Software version 1.3.0 (Build: 2872)

The instructions you followed were old.  Please try the following:

Dial ***6, 1

If that does not work, download the new version of the firmware: http://fw.obihai.com/OBi110-1-3-0-2886.fw

Let us know which one of these worked.


Title: Re: $10 random to keep using MY device? Really?
Post by: thedog on May 21, 2016, 09:49:36 am
I had the same problem..paid the $10, downloaded the latest f/w and still no luck.

f/w upgrade says successful but I get the red/green flashing lights. The admin page takes me straight to the f/w upgrade page..tried 2772 and 2886..factory resets but no luck.

I guess I'll have to buy a new device.

I'm so upset by these guys that I have half a mind to ditch obihai entirely and look for an alternative even if it costs more.


Title: Re: $10 random to keep using MY device? Really?
Post by: zorlac on May 21, 2016, 01:21:47 pm
I had the same problem..paid the $10, downloaded the latest f/w and still no luck.

f/w upgrade says successful but I get the red/green flashing lights. The admin page takes me straight to the f/w upgrade page..tried 2772 and 2886..factory resets but no luck.

I guess I'll have to buy a new device.

I'm so upset by these guys that I have half a mind to ditch obihai entirely and look for an alternative even if it costs more.
Could your power adapter possibly be faulty?


Title: Re: $10 random to keep using MY device? Really?
Post by: thedog on May 21, 2016, 02:21:18 pm
I tried a couple of different power packs...no difference.


Title: Re: $10 random to keep using MY device? Really?
Post by: thedog on May 21, 2016, 02:27:22 pm
Just after my last post I tried the following and it started working -

Unplugged power for a few minutes..updated with 2772 then 2886 and bingo it started working..go figure.

I'm going to get a spare unit just in case.


Title: Re: $10 random to keep using MY device? Really?
Post by: thedog on May 23, 2016, 03:33:27 pm
obi refunded my $10. The ob100 continues to give problems. Every time I power cycle it, it goes into red/green blink mode and I have to do a f/w upgrade. It continues to work till I power cycle it again.

So anyway I got a new obi200 from Amazon and that seems to be ok.


Title: Re: $10 random to keep using MY device? Really?
Post by: SteveInWA on May 23, 2016, 04:08:22 pm
obi refunded my $10. The ob100 continues to give problems. Every time I power cycle it, it goes into red/green blink mode and I have to do a f/w upgrade. It continues to work till I power cycle it again.

So anyway I got a new obi200 from Amazon and that seems to be ok.

Some older OBi 100s end up with this fate.  It's possible that their flash memory simply fails.  Getting a 200 was a good move.  Enjoy.


Title: Re: $10 random to keep using MY device? Really?
Post by: vtsnaab on May 25, 2016, 11:21:52 am
I agree 100% with this, regardless that free options exist for forum users:
<rant>
I'm appalled at Obihai for doing this -- and for doing it secretively. It's one thing to sell an extended support plan, but it's another thing entirely to turn off functionality and another thing yet to cripple functionality and then sell access back. Portal functionality is fundamental to the device, and telling people a year later that "Oh yeah, that thing you thought you were buying from us was really a rental" is just plain wrong.

This makes me think of those evil people who hijack people's computers with malware and then make them pay a fee to get an unlocking key. (Okay, maybe this isn't quite as bad as that, but this is still pretty nasty.)
</rant>
It seems the IT industry as a whole is being peppered lately with ideas inspired by either rentalware or ransomware - and they are BOTH very nasty ideas IMO.


Title: Re: $10 random to keep using MY device? Really?
Post by: Vaughan on May 26, 2016, 05:54:00 am
Can someone at Obihai please update the firmware download section for obi100 and obi110 for the latest image?

The Obihai firmware download page takes you to http://www.obitalk.com/forum/index.php?topic=9.0
and this page shows 1-3-0-2872 as the latest and I can confirm installing from the latest link http://fw.obihai.com/OBi-latest.fw will update to 2872 which is unusable for google voice and will continuously throw up messages about running an old version of software for google voice.

The only way I found the newer 2886 firmware link http://fw.obihai.com/OBi110-1-3-0-2886.fw was from coming to this forum and I can confirm that google voice works on both obi110 and obi100 as I was able to update both devices using the each devices webpage. 

Thanks



http://fw.obihai.com/OBi110-1-3-0-2886.fw


Title: Re: $10 random to keep using MY device? Really?
Post by: arobatino on May 26, 2016, 07:16:42 pm
Seems likely that it's not being updated deliberately, to get some people to pay $10 unnecessarily. I could sort of understand not updating the firmware download page, since that takes a little effort. But not even updating the OBi-latest.fw link to point to the actual latest version is too much. I notice that OBi2-latest.fw points to 5110, which is also old, but at least it's a later version than the 4738 listed on the firmware download page. Keeping those links updated would be WAY easier than creating the firmware itself.


Title: Re: $10 random to keep using MY device? Really?
Post by: tvon on May 26, 2016, 08:04:50 pm
Completely stuck here with my OBi100.  Stopped working because of google authentication errors.  I tried completely removing device and re-adding.. I keep getting the $10 ransom notice.  I can update the firmware fine via IP'ing into the device itself.   But no matter how many times I tweak it, it will NOT let me re-add google voice.  Nothing on this thread has helped. I've seen perhaps older firmware might help? Help please!!


UPDATE

I did a factory reset ( https://www.obitalk.com/info/faq/Troubleshooting-sec/How-to-Factory-Reset )

and then downloaded firmware 2886. 90% of the firmware links you see are WRONG!!!

Download this firmware for the Obi110 http://fw.obihai.com/OBi110-1-3-0-2886.fw
(Yes, I know its for the Obi110 but it will work in the Obi100).



Title: Re: $10 random to keep using MY device? Really?
Post by: SteveInWA on May 26, 2016, 08:32:52 pm
Completely stuck here with my OBi100.  Stopped working because of google authentication errors.  I tried completely removing device and re-adding.. I keep getting the $10 ransom notice.  I can update the firmware fine via IP'ing into the device itself.   But no matter how many times I tweak it, it will NOT let me re-add google voice.  Nothing on this thread has helped. I've seen perhaps older firmware might help? Help please!!

Read and follow the directions:  http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460 (http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460)


Title: Re: $10 random to keep using MY device? Really?
Post by: tvon on May 26, 2016, 08:42:41 pm


Read and follow the directions:  http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460 (http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460)

Those didnt work for me.  The firmware was wrong.  Had to use the 2886 link.


Title: Re: $10 random to keep using MY device? Really?
Post by: SteveInWA on May 26, 2016, 09:49:15 pm


Read and follow the directions:  http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460 (http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460)

Those didnt work for me.  The firmware was wrong.  Had to use the 2886 link.

This discussion thread told you to use the build 2886 firmware.  You then posted that you couldn't get it to work with Google Voice, so I posted the instructions to do that.  Now, do you or do you not still have a problem?


Title: Re: $10 random to keep using MY device? Really?
Post by: LTN1 on May 26, 2016, 11:12:18 pm


Read and follow the directions:  http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460 (http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460)

Those didnt work for me.  The firmware was wrong.  Had to use the 2886 link.

This discussion thread told you to use the build 2886 firmware.  You then posted that you couldn't get it to work with Google Voice, so I posted the instructions to do that.  Now, do you or do you not still have a problem?

Steve...you disgust me with your 6th grade level instructions. You need to dumb it down a few grades. One word at a time--three or four word sentences at the most. Use pictures and arrows.

You make me sick with your superior 6th grade level sentences.


Title: Re: $10 random to keep using MY device? Really?
Post by: SteveInWA on May 26, 2016, 11:31:44 pm


Read and follow the directions:  http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460 (http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460)

Those didnt work for me.  The firmware was wrong.  Had to use the 2886 link.

This discussion thread told you to use the build 2886 firmware.  You then posted that you couldn't get it to work with Google Voice, so I posted the instructions to do that.  Now, do you or do you not still have a problem?

Steve...you disgust me with your 6th grade level instructions. You need to dumb it down a few grades. One word at a time--three or four word sentences at the most. Use pictures and arrows.

You make me sick with your superior 6th grade level sentences.

Technically, if this user had followed the instructions in my very long post about setting up Google Voice, and determined that they needed a firmware update, they still would have been hosed, thanks to Obihai's negligence over maintaining the correct builds in their firmware download section.  So I just now added even more verbiage to cover that scenario.

I'm humming the song "Mama Tried" (https://www.youtube.com/watch?v=loT_pYzi3Vw) right now.

Code:
Caution:  The "latest" firmware build links in Obihai's firmware section may not actually be truly the latest!
You may need to read through the forum to learn about new issues fixed by specific firmware build numbers,
and the specific locations of those versions.


Title: Re: $10 random to keep using MY device? Really?
Post by: LTN1 on May 27, 2016, 05:57:08 am

Technically, if this user had followed the instructions in my very long post about setting up Google Voice, and determined that they needed a firmware update, they still would have been hosed, thanks to Obihai's negligence over maintaining the correct builds in their firmware download section.  So I just now added even more verbiage to cover that scenario.

I'm humming the song "Mama Tried" (https://www.youtube.com/watch?v=loT_pYzi3Vw) right now.


True...but the link to the new firmware with the build number (higher than yours) was introduced before your response.

It is also possible that when a desperate reader sees your posting rank, they get weak at the knees, tingle in their thighs and ignore everything else before that.


Title: Re: $10 random to keep using MY device? Really?
Post by: livefreely on June 16, 2016, 01:30:22 pm
you can update for free, but you have to Download this firmware for the Obi110 http://fw.obihai.com/OBi110-1-3-0-2886.fw
(Yes, I know its for the Obi110 but it will work in the Obi100).

as stated elswhere by yorktown:
Then Reboot.

If you don't know how to install the firmware:

Dial * * * 1

It will give  you the IP Address:  192.168.XXX.XXX   (example 192.168.1.27 )

In your browser, enter the IP Address as the URL.

User Name: admin
password: admin

On the left side, navigate to SYSTEM MANAGEMENT

Click DEVICE UPDATE

At the top where it says "Firmware Update
Select file to update firmware [BROWSE] ...."

Click BROWSE and add the file.    Then click UPLOAD

Once it reboots its done.

i went around and around for 3 days until i ran across this info.  it worked for me on an Obi100 that i've had for years.  thank you yorktown!!!


Title: Re: $10 random to keep using MY device? Really?
Post by: bsdaiwa on June 16, 2016, 02:32:06 pm
Strange, my 100 and 110 OBi's had the message that disabled GV but late yesterday they started working again without having to resort to using the older firmware. Thank God, several of mine are on different continents and I would have to have them mailed back to me to install the older firmware.


Title: Re: $10 random to keep using MY device? Really?
Post by: dircom on June 16, 2016, 03:41:27 pm
I gave a 100 to a friend in Belize a year or so ago.
They wouldn't know how to log in to the obi and make changes.
SP1 is gone (GV)
SP2 is IPCOMMS and still works fine

Would anything that OBi did recently Delete SP1 completely?


Title: Re: $10 random to keep using MY device? Really?
Post by: SteveInWA on June 16, 2016, 07:08:58 pm
I gave a 100 to a friend in Belize a year or so ago.
They wouldn't know how to log in to the obi and make changes.
SP1 is gone (GV)
SP2 is IPCOMMS and still works fine

Would anything that OBi did recently Delete SP1 completely?


Nope.  Impossible.


Title: Re: $10 random to keep using MY device? Really?
Post by: MikeinFL on July 08, 2016, 07:02:30 am

Read and follow the directions:  http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460 (http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460)

Thanks Steve! Just did update with 2886 on my 100, now working again.   However I did not "delete your OBi device off of your account." or factory reset, or "OAUTH 2.0 to authenticate to your GV account" in your instructions.  I simply did the firmware update and GV started working again right after.    am I ok?


Title: Re: $10 random to keep using MY device? Really?
Post by: Mango on July 08, 2016, 10:29:08 am
Sometimes the procedure requires a delete/reconfigure which is why Steve suggested it to be on the safe side.  However, as long as you've successfully upgraded to 2886 and things are working, they should continue to work.



Title: AMAZON PAY
Post by: mogman on October 27, 2016, 03:08:58 pm
Sorry, newbie here, 10 bucks not a big deal but I cannot figure out how to pay without "Amazon pay" don't have an account don't want one


Title: Re: AMAZON PAY
Post by: drgeoff on October 27, 2016, 03:28:49 pm
Sorry, newbie here, 10 bucks not a big deal but I cannot figure out how to pay without "Amazon pay" don't have an account don't want one
Don't bother.  It is a waste of $10.


Title: Re: AMAZON PAY
Post by: Mango on October 27, 2016, 06:26:12 pm
I cannot figure out how to pay without "Amazon pay"

If you have an OBi100/OBi110, follow the directions to update your OBi100/OBi110 firmware manually: http://www.obitalk.com/forum/index.php?topic=11256.msg73954#msg73954

If you have an OBi200/OBi202, use the same procedure as 1a), but download the latest version of the 2xx firmware: http://www.obitalk.com/forum/index.php?topic=9983.msg75349#msg75349


Title: Re: $10 random to keep using MY device? Really?
Post by: mogman on October 29, 2016, 08:07:04 am
Thanks, I did a manual upgrade on the OBi202 and it worked fine, THANKS AGAIN!


Title: Re: $10 random to keep using MY device? Really?
Post by: Fletch on October 29, 2016, 02:06:21 pm
Thank you for your instuctions- I was about to melt a fuse till I saw your message.

I came here to see if there was an easy way to forward my calls to another number and then stumbled into this mess. But back online thanks to your instructions!!!

This has already been covered in two other threads.

See:  http://www.obitalk.com/forum/index.php?topic=10039.0

Summary:
  • Obihai hasn't clearly explained the change yet.
  • Some users are having problems caused by unrelated issues (e.g. their OBi device has very old pre-OAUTH firmware, or some user error.)
  • One way to deal with it, if the device has the very latest firmware, is to downgrade the firmware, but this hasn't been proven necessary.
  • The $10 fee is for continuing to use the OBiTALK portal to automate the downloading and application of firmware updates, and to obtain 1:1 technical support from Obihai, not to merely configure Google Voice -- if you manually download the latest firmware, and apply it via the local web page interface, you can then (re)configure GV via the portal, for free.

I have tested successfully adding an out-of-warranty OBi 110 and a OBi 200 to the portal and configuring GV, with both devices already having the latest firmware.

Firmware downloads are here:  http://www.obitalk.com/forum/index.php?topic=9.0