OBiTALK Community

General Support => OBiTALK Web Portal => Topic started by: Clive on August 23, 2015, 07:59:46 AM

Title: Cannot add device to web portal
Post by: Clive on August 23, 2015, 07:59:46 AM
I have 32 devices in my Obitalk web portal.
I've just bought 2 Obi 100s and cannot add them to the web portal dialling the **5 **** number given.
When I dial **9 222 222 222, I get the no service available message.
I can log into the Obi web interface and set it up manually and it works inbound and outbound but still it will not add to Obitalk.
I've done a factory reset and still have the same conditions.
This is true for both devices.
Anyone any ideas how to add these to my Obitalk portal please.
Title: Re: Cannot add device to web portal
Post by: MJWaters1985 on August 23, 2015, 08:33:26 AM
I'm having a similar issue.  Out of curiosity, are you able to ping fw.obihai.com?
Title: Re: Cannot add device to web portal
Post by: Clive on August 23, 2015, 08:44:03 AM
No, just timeout.
Title: Re: Cannot add device to web portal
Post by: MJWaters1985 on August 23, 2015, 10:08:13 AM
I'm pretty sure Obihai is having a DNS issue. Bad timing for both of us, it seems.
Title: Re: Cannot add device to web portal
Post by: Clive on August 24, 2015, 02:06:56 PM
Seems it's working now.
Title: Re: Cannot add device to web portal
Post by: MJWaters1985 on August 24, 2015, 05:16:04 PM
Same here. Just got everything setup. A pretty painless process when the system isn't down.