OBiTALK Community

Firmware, Software Updates => Firmware / Advisories / Notifications for OBi Products => Topic started by: transam98 on December 03, 2015, 02:08:35 PM

Title: Just got a 202, $10.00 Hostage to use google voice ? Please help
Post by: transam98 on December 03, 2015, 02:08:35 PM
Hello I just got a 202, Im getting a hostage firmware warning/ransom to be paid of $10.00. I got it used, Ive went to EXPERT Mode and read about downgrading the FW, in Expert more I put in the URL of supposedly older FW that works, I did a SAVE to unit at the bottom and rebooted...

Can someone be kind enough to point me where I can downgrade so I can use this with GV ?

Id really appreciate help ! :) thanks in advance
Title: Re: Just got a 202, $10.00 Hostage to use google voice ? Please help
Post by: Taoman on December 03, 2015, 02:56:54 PM
Try this:

fw.obihai.com/OBi202-3-0-1-4822.fw (http://fw.obihai.com/OBi202-3-0-1-4822.fw)

Download and save the file.
Access your OBi device using the local gui interface on your local subnet ip address (not Expert mode on Obitalk)
Password is admin for both fields
System Management>System Update>Firmware update

Not positive this is the latest firmware but it will get you past the Obitalk paywall.
Title: Re: Just got a 202, $10.00 Hostage to use google voice ? Please help
Post by: transam98 on December 03, 2015, 03:02:22 PM
Tao: Thanks for the fast reply... Do you know WHAT and WHERE I need to go into expert mode (using the obi web interface) to ENABLE it so I can get into the OBI202 via a webpage,,, when I goto its IP I get a :The requested URL was not found!
Title: Re: Just got a 202, $10.00 Hostage to use google voice ? Please help
Post by: Taoman on December 03, 2015, 03:46:41 PM
Quote from: transam98 on December 03, 2015, 03:02:22 PM
Tao: Thanks for the fast reply... Do you know WHAT and WHERE I need to go into expert mode (using the obi web interface) to ENABLE it so I can get into the OBI202 via a webpage,,, when I goto its IP I get a :The requested URL was not found!
Is the computer you are using to try and access your OBi device on the same subnet as your OBi?

Dial ***4 from the phone connected to your OBi. That should read out the ip address of your OBi device. Can you ping that ip address from your computer?
Title: Re: Just got a 202, $10.00 Hostage to use google voice ? Please help
Post by: SteveInWA on December 03, 2015, 03:57:23 PM
I think transam98 figured it out in another thread.  The issue was probably that he's using a 202 and it had web access to the WAN port disabled by default.

transam98, please don't cross-post the same question in multiple places; it makes it too difficult to keep track of conversations to assist users.  Thanks.
Title: Re: Just got a 202, $10.00 Hostage to use google voice ? Please help
Post by: transam98 on December 03, 2015, 04:16:55 PM
My appologies yes I DID crosspost ;( again sorry...
Title: Re: Just got a 202, $10.00 Hostage to use google voice ? Please help
Post by: transam98 on December 03, 2015, 04:21:25 PM
So I got it !! Thanks to Those who helped !! :) (and those that didnt indirectly)...

Hostage crisis over (lol)... Saved me $10 :) eeheh

I know this is off subject from the above....

But can someone direct me:

I know there is Two RJ11(or is it 12)'s....

on "Line 1" the inner TWO leads I want to be SP1 (the standard)
then on Line 1 the TWO outer leads I want to RUN to a COMPLETELY different phone and use that as SP2

and then on LINE 2 Jack the inner two I wanna go to another phone (SP3) and the outer TWO on LINE TWO I wanna have that goto SP4, is that possible ? Ive got 4 DIFFERENT google voice accounts that is possible right ?

Can someone point me to HOW Id configure them ports like that assuming its the standard ? (remember I do have a Obi202) thanks again for the community support !
Title: Re: Just got a 202, $10.00 Hostage to use google voice ? Please help
Post by: SteveInWA on December 03, 2015, 04:52:47 PM
Quote from: transam98 on December 03, 2015, 04:21:25 PM
So I got it !! Thanks to Those who helped !! :) (and those that didnt indirectly)...

Hostage crisis over (lol)... Saved me $10 :) eeheh

I know this is off subject from the above....

But can someone direct me:

I know there is Two RJ11(or is it 12)'s....

on "Line 1" the inner TWO leads I want to be SP1 (the standard)
then on Line 1 the TWO outer leads I want to RUN to a COMPLETELY different phone and use that as SP2

and then on LINE 2 Jack the inner two I wanna go to another phone (SP3) and the outer TWO on LINE TWO I wanna have that goto SP4, is that possible ? Ive got 4 DIFFERENT google voice accounts that is possible right ?

Can someone point me to HOW Id configure them ports like that assuming its the standard ? (remember I do have a Obi202) thanks again for the community support !

The OBi 202 has two Phone jacks, called Phone 1 and Phone 2.  Phone 1 is wired in RJ-14 configuration:  it has line 1 on the center two pins, and line 2 on the outer two pins.  Phone 2 is wired in RJ-11 configuration:  it has line 2 on the center two pins, and no connection on the outer two pins.

The logical routing of service providers to Phone port jacks is controlled on the OBiTALK portal, when you set up each service provider.
Title: Re: Just got a 202, $10.00 Hostage to use google voice ? Please help
Post by: transam98 on December 03, 2015, 05:20:44 PM
Thanks for the reply steve, Is it not possible to make SP3 and SP4 use the "Line 2" jacks or is just SP3 and SP4 (Sip provider?) are a software thing that will roll into the LINE 1 jack ? thanks :)
Title: Re: Just got a 202, $10.00 Hostage to use google voice ? Please help
Post by: SteveInWA on December 03, 2015, 05:24:58 PM
I don't understand your question, but you can route inbound calls to any SP to either or both Phone jacks.  For example, on my 202, I route SP1 to Phone 1, and SP2, SP3 and SP4 all to Phone 2.  You can similarly control which SP is used by which Phone jack for outbound calls.  It's all on your portal page, configured on a per-SP basis.
Title: Re: Just got a 202, $10.00 Hostage to use google voice ? Please help
Post by: transam98 on December 03, 2015, 05:30:38 PM
What I had meant is I wanna configure it like this (but I think I cant for SP3-4)...

Line 1 Voip(OBI202) Google voice... goes to Line 1 jack inner two leads... aka SP1
Line 1 Voip(OBI202) Google voice... goes to Line 1 jack outer two leads... aka SP2
Line 2 Voip(OBI202) Google voice... goes to Line 2 jack inner two leads... aka SP3
Line 2 Voip(OBI202) Google voice... goes to Line 2 jack outer two leads... aka SP4

But I think I can only do a software routing on SP3 provider and SP4 provider that will ring into only LINE1 (back of obi) correct ?



Title: Re: Just got a 202, $10.00 Hostage to use google voice ? Please help
Post by: SteveInWA on December 03, 2015, 05:35:57 PM
Quote from: transam98 on December 03, 2015, 05:30:38 PM
What I had meant is I wanna configure it like this (but I think I cant for SP3-4)...

Line 1 Voip(OBI202) Google voice... goes to Line 1 jack inner two leads... aka SP1
Line 1 Voip(OBI202) Google voice... goes to Line 1 jack outer two leads... aka SP2
Line 2 Voip(OBI202) Google voice... goes to Line 2 jack inner two leads... aka SP3
Line 2 Voip(OBI202) Google voice... goes to Line 2 jack outer two leads... aka SP4

But I think I can only do a software routing on SP3 provider and SP4 provider that will ring into only LINE1 (back of obi) correct ?





Re-read my post above, describing how the two jacks are electrically wired.  It's physically impossible to use them as you describe.  There are no connections at all on the outer two pins of the phone 2 jack.

Just use splitter jacks, available at your local hardware store/Home Depot or Amazon.
Title: Re: Just got a 202, $10.00 Hostage to use google voice ? Please help
Post by: transam98 on December 03, 2015, 05:45:49 PM
Thanks, I gotchya :) this way I know I can physically WIRE SP1 to a actual phone and same with SP2 can goto a physical phone :) then Ill just have SP3 and SP4 forward into one of the physical phones :) I gotchya ! :) At least im not a hostage for that $10.00 fee ;( Someone mentioned earlier that there might be a way to get the internal webpage be accessible on my LAN side of the Obi ? (My vonage is the same way you CAN NOT do it).... but im going to PORT my vonage over to GV and use it on the obi :)
Title: Re: Just got a 202, $10.00 Hostage to use google voice ? Please help
Post by: Taoman on December 03, 2015, 05:59:50 PM
Quote from: SteveInWA on December 03, 2015, 03:57:23 PM
I think transam98 figured it out in another thread.  The issue was probably that he's using a 202 and it had web access to the WAN port disabled by default.

transam98, please don't cross-post the same question in multiple places; it makes it too difficult to keep track of conversations to assist users.  Thanks.

Thanks, Steve.
Title: Re: Just got a 202, $10.00 Hostage to use google voice ? Please help
Post by: SteveInWA on December 03, 2015, 07:09:26 PM
Quote from: transam98 on December 03, 2015, 05:45:49 PM
Thanks, I gotchya :) this way I know I can physically WIRE SP1 to a actual phone and same with SP2 can goto a physical phone :) then Ill just have SP3 and SP4 forward into one of the physical phones :) I gotchya ! :) At least im not a hostage for that $10.00 fee ;( Someone mentioned earlier that there might be a way to get the internal webpage be accessible on my LAN side of the Obi ? (My vonage is the same way you CAN NOT do it).... but im going to PORT my vonage over to GV and use it on the obi :)

You can access the internal webserver on the OBi via either its LAN port, or its WAN port.  The LAN port is accessible by default, so you could plug an Ethernet cable in there to access it. 

Access via the WAN port is disabled by default for security purposes (not like the Vonage adapter, which is disabled to keep people out of their proprietary configuration).
To access the OBi's webserver from the WAN port, pick up the OBi-attached telephone and key in:  ***0, then 30# then follow the prompts to enable (value =1) and save.

Please refer to this guide to learn all about how to configure your device:

http://www.obihai.com/docs/OBiDeviceAdminGuide.pdf (http://www.obihai.com/docs/OBiDeviceAdminGuide.pdf)
Title: Re: Just got a 202, $10.00 Hostage to use google voice ? Please help
Post by: transam98 on December 03, 2015, 07:18:28 PM
Thank you so much ! it worked :) I love being to access all stuff on my lan :) happy camper here now :) now I gotta buy a 2nd obi and a new 4 line phone :) I had read on the porting a vonage # that I gotta go do it to a tmobile monthly sim then over to GV, Only thing i did read was something about a $12.xx/yearly porting charge or something, Since I got a 202, im hoping I should be able to dial a FAX through it just like I can with vonage :) :):)
thanks again ! Your very knowledgeable steve ! thanks so much ! :)
Title: Re: Just got a 202, $10.00 Hostage to use google voice ? Please help
Post by: SteveInWA on December 03, 2015, 07:38:25 PM
Great!

RE:  number porting, please see Obihai's tutorial on that topic:

http://www.obihai.com/porttutorial (http://www.obihai.com/porttutorial)

Note:  I just did this last week.  You may not need to contact T-Mobile, nor get a "temporary" phone number from them; just port in your Vonage number.

When you are ready to port your T-Mobile number into Google Voice, follow these instructions carefully:

https://support.google.com/voice/answer/1065667 (https://support.google.com/voice/answer/1065667)

Note:  a bug in Google's porting form will cause it to not display a field for you to submit your T-Mobile PIN number.  Submit the form anyhow.  You will then get an email from Google, notifying you that you didn't supply the PIN.  Now, you can go back to the form and enter the PIN.  To get a PIN from T-Mobile, you will need to follow their instructions to dial 611 on your phone, then set a new PIN.  Finally, a warning that Vonage is notoriously incompetent about closing out their customers' accounts after numbers are ported out.  They may leave your account active, which means you'd still be billed for service, and also, it may screw up call routing.  After your number is working on the T-Mobile phone, for both incoming and outgoing calls, call Vonage customer care and insist that they completely cancel your account.  Don't do this until you are sure that the number works on T-Mobile.

Here is a general set of FAQs and tutorials regarding GV on OBi products:

http://www.obihai.com/faq/GV-and-the-OBi (http://www.obihai.com/faq/GV-and-the-OBi)

http://www.obihai.com/tutorials-tips (http://www.obihai.com/tutorials-tips)
Title: Re: Just got a 202, $10.00 Hostage to use google voice ? Please help
Post by: transam98 on December 03, 2015, 07:43:06 PM
Thanks steve...
I had read the port turorial (about it talking to xfer vonage to tmobile then tmobile to GV)... but it may just directly work going vonage directly to the gv ? (is that what you did and it worked ?) Either way im 99.999% sure ill dump vonage... (Thanks for the hint on calling vonage to CANCEL and make sure they are gone :))...
Title: Re: Just got a 202, $10.00 Hostage to use google voice ? Please help
Post by: SteveInWA on December 03, 2015, 07:47:20 PM
The reason for the seemingly crazy port from Vonage-->T-Mobile-->Google Voice is that Google Voice's number porting system can only accept ports from mobile carriers.  Porting it first to a prepaid/disposable cell phone SIM is a hack to get around the restriction.  Just be sure that you don't rush things, and make darn sure that your temporary T-Mobile SIM/phone works for both inbound and outbound calls on the number ported from Vonage, then ideally, wait until the next day and start the port into GV.

Google doesn't care if you utilize this hack, although ethically, I suppose, it's wasting T-Mobile's resources.
Title: Re: Just got a 202, $10.00 Hostage to use google voice ? Please help
Post by: transam98 on December 03, 2015, 07:54:47 PM
hahahah yea VERY True, I saw somewhere it said amazon $3 to $7 for a SIM then I suppose Id have to do a 1 month tmobile activation ;(... and then I read something about like $12.99ish yearly from GV.... its still all ok as I spent like $55 on my obi202.... and right now I got Vonage down to $14.99/mo plus taxes etc... total is like $17ish/mo, but still a Obi and ported $ etc and the GV $20 porting charge all still in a 6 mos (guessing) still makes it all worth it ;) All I have left to test in sending a FAX through my 202 and the GV # to test it BEFORE I port the vonage # :)
Title: Re: Just got a 202, $10.00 Hostage to use google voice ? Please help
Post by: SteveInWA on December 03, 2015, 08:18:03 PM
Quote from: transam98 on December 03, 2015, 07:54:47 PM
hahahah yea VERY True, I saw somewhere it said amazon $3 to $7 for a SIM then I suppose Id have to do a 1 month tmobile activation ;(... and then I read something about like $12.99ish yearly from GV.... its still all ok as I spent like $55 on my obi202.... and right now I got Vonage down to $14.99/mo plus taxes etc... total is like $17ish/mo, but still a Obi and ported $ etc and the GV $20 porting charge all still in a 6 mos (guessing) still makes it all worth it ;) All I have left to test in sending a FAX through my 202 and the GV # to test it BEFORE I port the vonage # :)

I got a SIM directly from T-Mobile's website for $.99 with a promo code, and plunked into an unlocked GSM phone.  My buddy activated it, and I don't recall if he had to pay T-Mobile $3 for a minimum calling minute bucket, but that would be the maximum you'd need to pay them.

http://prepaid-phones.t-mobile.com/prepaid-plans (http://prepaid-phones.t-mobile.com/prepaid-plans)

Google Voice is free.  There's a separate E-911 service from Anveo that is $15/year.  I use Callcentric, which has E-911, so I know nothing about setting up the Anveo option, other than users have recently reported that the setup for Anveo E-911 is broken.  See the other recent posts here about it, or contact Anveo directly.
Title: Re: Just got a 202, $10.00 Hostage to use google voice ? Please help
Post by: transam98 on December 03, 2015, 08:21:54 PM
WHOA ! 99cents ? lol where did ya get yer promo code ? or how long ago ? :) I have a unlocked GSM S4 :) so I can get it and temp put it into that... I know the 202 says FAX have u happened to try a fax through it ? I HAVE dont fax through Vonage and am hoping to save this future on om obi ;)
Title: Re: Just got a 202, $10.00 Hostage to use google voice ? Please help
Post by: SteveInWA on December 03, 2015, 08:25:12 PM
Don't make me do all your homework for you!

http://prepaid-phones.t-mobile.com/sim-card

Faxing should just work, but is sensitive to the quality of your internet connection.  If it worked with Vonage, then it will probably work with Google Voice.  There are a lot of discussions here on the forum about faxing, so read through them, and/or post a separate question if you run into issues.
Title: Re: Just got a 202, $10.00 Hostage to use google voice ? Please help
Post by: transam98 on December 03, 2015, 08:30:07 PM
Ok I promise no more doing my legwork lol :), thanks for the prepaid tmob link... and even the CODE is there lol :) and I have almost 10 days left to :) ehhe....

Im fortunate enough to have a newer modem (moto 6183) and a Asus 3200 router and a 100mb internet connection :) that is VERY Stable as I even run my VPN to specific IP's (Raspberry Pi and UK Channels) ;) and all works great, Get this, I got a email about a week ago from newegg(the daily spam emails) and it had a Obi, I was like WHATS this, then read and read (information overload lol) and Got it today :) Thanks again for all of your help Steve :)
Title: Re: Just got a 202, $10.00 Hostage to use google voice ? Please help
Post by: LTN1 on January 17, 2016, 07:36:58 AM
Quote from: Webslinger on January 17, 2016, 06:45:28 AM
(http://i.dslr.net/syms/a15aa59554bc4a8679fe3847dff4666a.jpg)

While the statement concerning "maintaining" Google Voice isn't true, it's perplexing if the intention isn't to place Google Voice activation and configuration behind an annual $10 pay wall. If that isn't the intention, then why state otherwise?

I can see where one could negatively read into the attempted sales pitch for service support beyond the first year but I think the partial preceding phrase of "ease of use features" is what Obitalk is trying to convey when trying to persuade owners with an expired support plan to purchase another year of support.

I would have written differently but I think the majority of users understand that beyond the 1 year of support, a company isn't obligated to provide any more support or warranty. This is just a way for them to make more money while providing support. The seasoned user will likely not get sucked in to their poor support in the first place and just go with the experts on the forum and manually updating the software.

For me, I think if their support was more than a meager one or two-sentence response--without even signing their names half the time, I'd consider it. But in my first year of warranty, their support was abysmal compared to the forum, I'd go to the forum before ever going to Obihai's technical support. The only reason for me to go to them is to get an RMA for a return or exchange.

I hope they change their perception by many of their customers. First, their support needs to be truly helpful and polite. Second, they need to update what they are doing timely and not have an update explanation months after the actual update. Third, they need to hire those with communication skills beyond just tech development. Finally, they should have legal counsel review and revise many of their public messages before it is posted.
Title: Re: Just got a 202, $10.00 Hostage to use google voice ? Please help
Post by: Webslinger on January 17, 2016, 09:49:45 AM
Quote from: LTN1 on January 17, 2016, 07:36:58 AM
I hope they change their perception by many of their customers. First, their support needs to be truly helpful and polite. Second, they need to update what they are doing timely and not have an update explanation months after the actual update. Third, they need to hire those with communication skills beyond just tech development. Finally, they should have legal counsel review and revise many of their public messages before it is posted.

I agree with your sentiments (in particular, I feel the wording of the "Please Note" message should be made clearer).

I just wish that it were clearly stated that Obihai doesn't intend to stop customers from having access to the latest firmware and allowing manual updates.

Currently, it just seems that firmware updates via the Obitalk website and official support beyond 1 year costs money. I don't have a problem with that, provided the latest firmware downloads are still made available and that customers will continue to be allowed to update their devices without the Obitalk portal.
Title: Re: Just got a 202, $10.00 Hostage to use google voice ? Please help
Post by: arobatino on January 18, 2016, 03:27:19 PM
I just got a notification of a firmware update via orange triangle for my OBi200, and successfully upgraded to 5110 simply by clicking on it, despite the fact that my 1-year support period expired last August. Works okay according to incoming and outgoing echo test calls. I am also able to download http://fw.obihai.com/OBi202-3-1-0-5110.fw manually, but http://fw.obihai.com/OBi2-latest.fw still points to 4738.
Title: Re: Just got a 202, $10.00 Hostage to use google voice ? Please help
Post by: Webslinger on January 18, 2016, 06:20:42 PM
Quote from: arobatino on January 18, 2016, 03:27:19 PM
I just got a notification of a firmware update via orange triangle for my OBi200, and successfully upgraded to 5110 simply by clicking on it, despite the fact that my 1-year support period expired last August.

I've read about others doing that as well, but I'm wondering if that's an oversight. Consider that people were blocked from using the Obitalk portal before to update firmware if they weren't within their warranty period. I was under the impression that's what the $10 was for, namely updating firmware via Obitalk and for Obihai extended support.


So what do you make of these types of generic emails that Obihai sends out to its customers?


"Hi,

Our system indicates your firmware is not up to date.

In addition, this device is out of warranty and does not have the Extended Support on it, therefore support has expired which means that access to firmware upgrades are not available. To continue with support with your Obi device, you will need to purchase the Extended Support Contract to enable firmware upgrades. To purchase it, [at] www.obitalk.com :

-Click OBi Dashboard.
-Click OBi Number for the Device Configuration page.
-Click "Support and Warranty" tab.
-Click the icon "Buy on Amazon"
-Next page, click the icon "Pay with Amazon" and proceed

Best Regards,
Obihai Technology"



My understanding from this is that if your device is out of the warranty period, then you're not supposed to be able to use the Obitalk portal to update firmware.


QuoteWorks okay according to incoming and outgoing echo test calls. I am also able to download http://fw.obihai.com/OBi202-3-1-0-5110.fw manually

Yes, I would hope this situation continues going forward without having to pay annually. I wonder if anyone from Obihai actually confirmed manual firmware updates are going to still be made available in the future.
Title: Re: Just got a 202, $10.00 Hostage to use google voice ? Please help
Post by: maorsela on March 27, 2016, 09:39:48 PM
Can someone please provide a link to latest fw for the Obi-110?

Thanks!
Title: Re: Just got a 202, $10.00 Hostage to use google voice ? Please help
Post by: SteveInWA on March 27, 2016, 09:44:06 PM
Quote from: maorsela on March 27, 2016, 09:39:48 PM
Can someone please provide a link to latest fw for the Obi-110?

Thanks!

http://fw.obihai.com/OBi-latest.fw (http://fw.obihai.com/OBi-latest.fw)
Title: Re: Just got a 202, $10.00 Hostage to use google voice ? Please help
Post by: maorsela on April 24, 2016, 09:29:31 PM
Thanks, but that didn't do anything to my Obi-110, it's the same firmware version after flashing:

HardwareVersion   3.4   
SoftwareVersion   1.3.0 (Build: 2872)
Title: Re: Just got a 202, $10.00 Hostage to use google voice ? Please help
Post by: SteveInWA on April 24, 2016, 09:34:43 PM

The firmware level you posted is the latest version for the 110, so what problem are you trying to solve?