OBiTALK Community

General Support => Installation and Set-Up (Devices) => Topic started by: deinck on March 07, 2016, 04:55:00 pm



Title: Auto Attendant
Post by: deinck on March 07, 2016, 04:55:00 pm
Hi - I have a 1022 handset and have found that other callers who reach my VM seem to be reaching what I'm assuming to be the Obi Auto Attendant.  I'm not entirely sure even what it does or if I would like to have it enabled ;-).  I found Auto Attendant under Voice Service with the Adv Config where I attempted to disable, but didn't look to help.  Any thoughts?

Thanks!


Title: Re: Auto Attendant
Post by: drgeoff on March 08, 2016, 05:06:26 am
I suggest that you first confirm that it really is the OBi's AA that your callers are reaching?  What prompts are they hearing?


Title: Re: Auto Attendant
Post by: deinck on March 09, 2016, 01:07:20 pm
hi - appreciate the reply!
caller hears 'press 1 2' to cont call etc. They need to in order to continue or to be able to leave a VM.


Title: Re: Auto Attendant
Post by: deinck on March 11, 2016, 10:49:30 am
any thoughts?
thanks! ;)


Title: Re: Auto Attendant
Post by: deinck on March 11, 2016, 10:54:57 am
i'm nearly 100% certain its the Obi attendant.  the call receives "Welcome to Obi Attendant" (though a bit tough to understand).  then..."  press 1 2 to continue this call" and then lists out other options,  etc


Title: Re: Auto Attendant
Post by: azrobert on March 12, 2016, 05:53:41 am
Did you add these callers to your Trusted Callers list?
Login to OBiTalk
On the top left of the page click Trusted Callers
Click the red X to delete the entry and Save

If that doesn't work, use OBi Expert to modify your configuration
Assuming you provider is defined on SP1

Voice Services -> SP1 Service -> X_InboundCallRoute

Remove any rule that looks similar to:
"{(x.8005551212|x.8005551313):aa},"

Both boxes to the right of the value must be uncheck to view or change it
Click Submit


Title: Re: Auto Attendant
Post by: deinck on March 12, 2016, 02:39:47 pm
ok that seems to have worked.
It did wipe out the chaining of two devices that I think you yourself helped me setup in the past did have a value of:ph,pp(300839078).  ZBut at this point having this matter resolved is the most important -  Thanks again!  :D


Title: Re: Auto Attendant
Post by: azrobert on March 12, 2016, 03:37:59 pm
That rule is to fork the inbound call over the OBiTalk network to another device.
Look for a rule in the other device's OBiTalk config that routes the call to the AA and remove it.

Voice Services -> OBiTalk Service -> InboundCallRoute


Title: Re: Auto Attendant
Post by: deinck on March 12, 2016, 03:44:47 pm
ok interesting....I may give that a go - thanks as always!