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General Support => Day-to-Day Use => Topic started by: voip_curious on July 11, 2016, 11:45:17 am



Title: Strange new problem with incoming calls
Post by: voip_curious on July 11, 2016, 11:45:17 am
Sorry if this already been reported but recently I started having a strange problem with incoming calls. The caller would loose sound at about 1.5 minute mark and then, sound would return after about a minute.

 Wonder if it's an OBI issue or my provider. Would a new firmware fix something like that?


Title: Re: Strange new problem with incoming calls
Post by: Mango on July 12, 2016, 07:48:46 am
I had a D-Link router once that did that.

Without knowing what service provider you're using or the make and model of your router, it's very very hard to give good advice.


Title: Re: Strange new problem with incoming calls
Post by: voip_curious on July 12, 2016, 07:59:00 am
It behaved exactly the same with tp-link archer c7 as well as with a linksys router when I took it in to my provider. As far as I can tell it is down to my provider doing something or the obi200 having issues


Title: Re: Strange new problem with incoming calls
Post by: Taoman on July 12, 2016, 08:35:00 am
It behaved exactly the same with tp-link archer c7 as well as with a linksys router when I took it in to my provider. As far as I can tell it is down to my provider doing something or the obi200 having issues

Is the name of your provider a secret? I would use a process of elimination. Download the free softphone phonerlite and install it on your computer and configure it for your "provider." Does the problem persist using Phonerlite?