OBiTALK Community

Region Specific Technical / Service Provider Support => North America - Including Google Voice, Skype, etc. => Topic started by: mogulman on March 27, 2017, 02:48:03 pm



Title: Outgoing Google Voice calls give Rejected notification 503
Post by: mogulman on March 27, 2017, 02:48:03 pm
Making Google Voice calls through my Obihai 202 stopped working this afternoon.   Worked for months and this morning.

Tried rebooting my cable modem, router and obihai device.  No luck.
Obitalk dashboard shows connected
Tried changing credentials for Google voice and saving.  Shows connected but no calls work.
Tried using hangouts from a browser to make a call and it works fine.
Updated firmware on my Obihai 202 to 3.1.1.5589 (the latest I could find).  No luck

Any suggestions?


Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: emmel on March 27, 2017, 02:51:40 pm
I'm having the same issue and tried the same things as you. At least it isn't only me.


Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: abinforum on March 27, 2017, 03:01:05 pm
I am having the same exact problem as well.


Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: Taoman on March 27, 2017, 03:49:57 pm
Where exactly are you guys seeing this error message? On the OBitalk web portal, your call history, or System Status? Could someone post a screen shot of the error message?

I'm only aware of a 503 error with a SIP connection. Never heard of a 503 error with an XMPP connection.

Hopefully, SteveInWA will chime in with an idea of what's going on. Similar report on DSLreports.com.

Apparently this was the response from OBi support regarding this issue:
Quote
"There might be a temporary service issue with Google Voice at this time.
Please wait for Google Voice to resolve the issue. In the meantime, you don't have to do anything to your obitalk configuration."



Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: sco3tt on March 27, 2017, 04:11:37 pm
Where exactly are you guys seeing this error message?

The error is a voice response returned via the handset whenever a call is attempted.

"The number you dialed, xxx-xxx-xxxx, was rejected by the service provider.  Reason is 503."


Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: Almighty1 on March 27, 2017, 04:13:40 pm
I have the same issue too.  My SP1 is also a GV line which was a AT&T landline ported over to Google Project Fi first before porting to GV still works fine.  My SP2 is a GV # from atleast 5+ years ago which is the one with the problem.  I can make/receive calls on the computer as I even see the incoming calls come in.  I know it was working as the last call that still rang was at 1:02PM PDT (GMT -700).  So I wonder is it related to who GV got the phone numbers from that matters as I have a Level3 provided number for SP2.

Taoman, basically using a phone that is connected to the Obi, I dial any number... let's say 1-800-266-2278 for example.  It will immediately do the 3 tone sound with a female voice that goes "the number you dialed one eight zero zero two six six two two seven eight is being rejected by the service provider.  reason is 503."  My Obi202 warranty expired in February 2017 so I sent a service request and got the same answer with the exact same words within minutes by e-mail.

There is a thread here:
https://productforums.google.com/forum/#!topic/voice/DeXjzSzcEKU;context-place=forum/voice (https://productforums.google.com/forum/#!topic/voice/DeXjzSzcEKU;context-place=forum/voice)


Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: UltraP on March 27, 2017, 05:09:59 pm
After years of smooth sailing I started getting this 503 error this afternoon on my OBi connected handset. 3 beeps and Error 503 message when trying to dial any number. Incoming calls do not work anymore. At least I can still make and receive calls via Hangouts using my cellphone. But OBiTalk apparently is having some issues at this time.


Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: mikepanic on March 27, 2017, 05:23:05 pm
Same 503 error.  I had an older OBi100 box, deleted it from dashboard, got out the OBi200 that I had bought 2 months ago as a backup, configured that and getting the same 503 error on outgoing phone calls.

Google Voice (app) on my AT&T iPhone works fine, leading me to believe this is OBi specific

FWIW, inbound calls do not work either.  Earlier today (March 27) the phone worked fine.  This evening, perhaps around 630pm EST my cell phone rang from my GV number but the phone connected to OBi100 did not.  At 8pm I have a GV rule setup to stop getting calls pushed to my cell phone, and at 8:03pm I got a Google Voice voicemail notification, so the service is still working fine, just not passing through OBi


Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: cajackson on March 27, 2017, 05:35:35 pm
This is pretty frustrating OBi...  >:(

Here is the "clickable" link for the Google Voice forum:

https://productforums.google.com/forum/?utm_medium=email&utm_source=first_post_notification_button#!topic/voice/DeXjzSzcEKU;context-place=forum/voice (https://productforums.google.com/forum/?utm_medium=email&utm_source=first_post_notification_button#!topic/voice/DeXjzSzcEKU;context-place=forum/voice)


Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: zorlac on March 27, 2017, 05:39:22 pm
Me too.
Wifey unhappy.
(Remember honey, it's free.) ::)

SP1 GV # shows connected but won't dial in or out.
SP2 GV # also shows connected & dials both ways OK.
SP3 Anveo # is ok too.

Wifey is SP1.....Go figure.  ???  ;D :D

My gut feeling is that this is an obi thing, not GV, since my affected GV# still forks incoming calls to a cell # OK and rings the computer's GV account ok too.


Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: cajackson on March 27, 2017, 06:03:28 pm
Got a very fast reply from Obihai....


Obihai Support
9:00 PM (0 minutes ago)

to me
Please wait while the issue is being worked on.


Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: Almighty1 on March 27, 2017, 06:07:17 pm
@cajackson - seems like you got a different reply as everyone else got the other reply.


Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: zorlac on March 27, 2017, 06:39:08 pm
Seems fixed now.


Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: Almighty1 on March 27, 2017, 06:42:09 pm
@zorlac - still broken here with the same error message.  Did you do anything like rebooting?


Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: zorlac on March 27, 2017, 06:43:37 pm
@zorlac - still broken here with the same error message.  Did you do anything like rebooting?
Nope, it's just a computerized miracle.  ;D
I power cycled once earlier, but that had no affect.


Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: Almighty1 on March 27, 2017, 06:45:40 pm
@zorlac - still broken here with the same error message.  Did you do anything like rebooting?
Nope, it's just a computerized miracle.  ;D

Lucky you, I rebooted and still the same error message from the handset.


Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: zorlac on March 27, 2017, 06:52:41 pm
Broke again.  :P


Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: SteveInWA on March 27, 2017, 06:55:08 pm
The fact that your OBi displays a status of "Connected" for the SPx in question means, that the OBi has successfully accessed, and is now accessing, the Google Chat/XMPP service on the Google account that you previously authorized it to use.

The error code indicates a problem further along in the call process, such that the server isn't responding.  It's a Google issue.  We've reported it to Google, but we have no further information at this time.  Typically, their automated system monitoring will detect this and alert their support personnel, who will investigate and fix the problem.

Bottom line, "Do not adjust your set".  Just wait.


Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: zorlac on March 27, 2017, 07:03:54 pm
The fact that your OBi displays a status of "Connected" for the SPx in question means, that the OBi has successfully accessed, and is now accessing, the Google Chat/XMPP service on the Google account that you previously authorized it to use.

The error code indicates a problem further along in the call process, such that the server isn't responding.  It's a Google issue.  We've reported it to Google, but we have no further information at this time.  Typically, their automated system monitoring will detect this and alert their support personnel, who will investigate and fix the problem.

Bottom line, "Do not adjust your set".  Just wait.
Seems strange since both GV#'s are in the same exchange just different slots on the obi.
The affected # still forks incoming calls to a cell & rings the GV dinger on computer account too, just our obi doesn't ring the pots phone on that #.


Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: Almighty1 on March 27, 2017, 07:11:12 pm
Seems strange since both GV#'s are in the same exchange just different slots on the obi.
The affected # still forks incoming calls to a cell & rings the GV dinger on computer account too, just our obi doesn't ring the pots phone on that #.

In my case, SP1 which is a AT&T landline ported to Google Project Fi (March 2016) and then GV from Project Fi did not have the problem.

SP2 which is a GV native number from 2009 or earlier that GV got from Level 3 number which is the one with problems.

You can check who owns the number by putting the Area code plus the first 3 digits and look at the carrier section at the bottom using this URL:
http://www.npanxxsource.com/npa-nxx-databases.htm


Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: SteveInWA on March 27, 2017, 07:11:49 pm
The fact that your OBi displays a status of "Connected" for the SPx in question means, that the OBi has successfully accessed, and is now accessing, the Google Chat/XMPP service on the Google account that you previously authorized it to use.

The error code indicates a problem further along in the call process, such that the server isn't responding.  It's a Google issue.  We've reported it to Google, but we have no further information at this time.  Typically, their automated system monitoring will detect this and alert their support personnel, who will investigate and fix the problem.

Bottom line, "Do not adjust your set".  Just wait.
Seems strange since both GV#'s are in the same exchange just different slots on the obi.
The affected # still forks incoming calls to a cell & rings the GV dinger on computer account too, just our obi doesn't ring the pots phone on that #.

Incoming and outgoing calls use a different path.  The outbound calling failure is somewhere on the Google side, that acts as the XMPP server.  It's either not responding (hung or dead), or sending back something invalid.  This is different than the inbound call path, whereby Google's carrier partner and/or Google directly receive an inbound telephone call, and then Google Voice forwards that call over the phone network to your forwarding number(s), and to Chat/OBi.


Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: zoom38 on March 27, 2017, 07:37:49 pm
I get the same "The number you dialed, xxx-xxx-xxxx, was rejected by the service provider.  Reason is 503." message when making calls thru my OBI100.  Just started today.  Hope someone comes up with a fix soon.


Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: TAZVIKING on March 27, 2017, 08:10:38 pm
I'm getting the same 503 code, are there any reasons why yet?


Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: Almighty1 on March 27, 2017, 08:28:04 pm
Works again for me.


Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: Almighty1 on March 27, 2017, 08:34:33 pm
Spoke too soon, problem is back!


Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: restamp on March 27, 2017, 08:34:50 pm
FWIW, this is probably not the best resource, but I've used it more than once for decoding errors that go along with those undesirable SIT tones:

http://blog.onvoy.com/connections/21-common-voip-error-codes


Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: Almighty1 on March 27, 2017, 08:46:02 pm
FWIW, this is probably not the best resource, but I've used it more than once for decoding errors that go along with those undesirable SIT tones:

http://blog.onvoy.com/connections/21-common-voip-error-codes

This is a more complete list, sounds like HTTP error codes...

https://en.wikipedia.org/wiki/List_of_SIP_response_codes


Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: dwhitejazz on March 27, 2017, 08:52:07 pm
For what's it worth my Obi202 stopped working yesterday as well.  Status is "Connected" but outgoing calls have the "503 error" and incoming calls do not ring.

Dave White


Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: restamp on March 27, 2017, 10:31:00 pm
@Almighty1:  Thanks for the Wikipedia cite.

Most of my GV numbers seem to be working fine tonight.  Interestingly, the one exception is a number that I access through the Simonics Google Voice Gateway.  It shows as registered, but I get a busy signal or 503 error whenever I try to call out, and it rings to GV voicemail when I try to dial in.

Guess I'll check it tomorrow and see if anything has changed.


Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: zorlac on March 28, 2017, 04:16:13 am
Same thing this morning,  :'(


Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: Inet on March 28, 2017, 05:05:22 am
Should have read the forum before trying everything else I could think of...  :)

Who is the problem with, OBI or GV?


Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: Almighty1 on March 28, 2017, 07:00:21 am
Should have read the forum before trying everything else I could think of...  :)

Who is the problem with, OBI or GV?

It could be one or a combination of both.  I wanted to ask, is the female voice with the error message actually provided by Obi or is it GV?


Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: drgeoff on March 28, 2017, 07:07:15 am
GV calls from your Obi don't use any Obihai server or Obihai run facilities. Unless:

1. Obihai has forced an update to your device in the last day or so

or

2.  There is some bug in Obihai's firmware which has been exposed by the time/date

this one would appear to be down to GV.


Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: drgeoff on March 28, 2017, 07:13:11 am
Should have read the forum before trying everything else I could think of...  :)

Who is the problem with, OBI or GV?

It could be one or a combination of both.  I wanted to ask, is the female voice with the error message actually provided by Obi or is it GV?
The verbal message is generated by your OBi as a result of it receiving the 503 from somewhere. GV does not use SIP so don't interpret the 503 as being a SIP error code or it being initiated by GV.


Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: moby on March 28, 2017, 07:58:15 am
I have an Obi100 and an Obi202 on the same network. The 100 is giving me the "call rejected by the service provider" error but the 202 works fine.

Maybe I should upgraded a while back ???


Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: mikepanic on March 28, 2017, 08:13:50 am
I have an Obi100 and an Obi202 on the same network. The 100 is giving me the "call rejected by the service provider" error but the 202 works fine.

Maybe I should upgraded a while back ???

I had been using an OBi100 and it was great, a few weeks ago there was a promo on the OBi200 and I bought one since the 100 was end of life.  Last night the error started, I figured it was time to swap them out.  Both boxes give the same error. It's not a hardware issue I'm afraid.


Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: mikepanic on March 28, 2017, 08:16:30 am
11:15AM EST, my OBi200 box is working again. 


Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: Almighty1 on March 28, 2017, 08:25:46 am
As of 8:23AM PDT/11:23AM EDT - it is working again! 


Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: hapollo on March 28, 2017, 09:22:11 am
Incoming forked calls still not ringing. Since my incoming is forked to Callcentric for CNAM, I simply went to GV Dashboard and checkboxed Google Talk and phone rings but still no ring of forked calls to other carriers. At least something rings now.


Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: SteveInWA on March 28, 2017, 12:15:58 pm
Google found and fixed the issue.  Again, this was not a problem with OBi devices nor with their configuration; it was an issue on the Google end.


Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: dwhitejazz on March 28, 2017, 12:24:47 pm
Google Voice is now working for me for inbound and outbound calls.


Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: TAZVIKING on March 28, 2017, 12:30:45 pm
My obi200 box is working again.
Glad I didn't screw anything up trying to fix the problem.


Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: mogulman on April 04, 2017, 08:06:37 am
Followup also...  My service started working again the next morning.


Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: rufusputnam on April 04, 2017, 09:53:02 am
Followup also...  My service started working again the next morning.

Obviously same here...I just wanted to say I'm thankful for this forum and its knowledgeable participants to help us understand that this wasn't a problem with our equipment before we all started changing parameters, firmware and setups to try to fix what was actually a Google issue....thanks.


Title: Re: Outgoing Google Voice calls give Rejected notification 503
Post by: Dandy on May 03, 2017, 05:41:40 pm
My Obi100 has the exact notification as I have tried to make a call at 19,20 Central Time.

To try to fix the issue I had rebooted the Obi, at 19,30 ,but, no luck....

Made a call through Google Voice and and it worked just fine.... Consequently, there is an issue from Obihai.

Submitted a ticket for the issue and looking to receive a resolution asap.... as, I need my line back.