OBiTALK Community

Region Specific Technical / Service Provider Support => North America - Including Google Voice, Skype, etc. => Topic started by: KevKan on October 04, 2017, 02:14:48 pm



Title: Is PhonePower still an approved service provider?
Post by: KevKan on October 04, 2017, 02:14:48 pm
It appears they are no longer listed as an approved service provider so how will current Obihai users, who utilize PhonePower, be supported?   For example, how do you add them back as a provider if for some reason you had to temporarily delete them?   Also how do you resync your device when the Resync My Device button is no longer present?


Title: Re: Is PhonePower still an approved service provider?
Post by: KevKan on October 04, 2017, 02:20:11 pm
After posing this question directly to Obihai Support here is their response:


Edit:  Having some issue posting with Photo Bucket.  It was up here but it has been removed by them...something about third party hosting.


Title: Re: Is PhonePower still an approved service provider?
Post by: Taoman on October 04, 2017, 02:38:56 pm
After posing this question directly to Obihai Support here is their response:


Uh, say what?


Title: Re: Is PhonePower still an approved service provider?
Post by: KevKan on October 04, 2017, 03:07:17 pm
Bad information! They are still accessible through the ObiTALK portal.  Just found out while PhonePower is no longer in the "Approved Service Provider" list, they are still a provider.  When you go into Approved Service Providers and drill down, you will find them in the list "ObiTalk Compatible Service Providers"


Title: Re: Is PhonePower still an approved service provider?
Post by: Taoman on October 04, 2017, 03:46:57 pm
Bad information! They are still accessible through the ObiTALK portal.  Just found out while PhonePower is no longer in the "Approved Service Provider" list, they are still a provider.  When you go into Approved Service Providers and drill down, you will find them in the list "ObiTalk Compatible Service Providers"

PhonePower has always been accessible as an OBiTalk Compatible Service Provider. Even if they weren't on that list you could still set it up manually as long as you had the proper SIP credentials.

I'm still trying to figure out what Obihai told you about PhonePower no longer being an "Approved Service Provider." All I see in your post is a photobucket image saying to upgrade your account to enable 3rd party hosting.

Did you have a link/image to Photobucket that actually displayed Obihai's response? If so, it isn't visible.......at least to me.


Title: Re: Is PhonePower still an approved service provider?
Post by: SteveInWA on October 04, 2017, 05:51:03 pm
Bad information! They are still accessible through the ObiTALK portal.  Just found out while PhonePower is no longer in the "Approved Service Provider" list, they are still a provider.  When you go into Approved Service Providers and drill down, you will find them in the list "ObiTalk Compatible Service Providers"

PhonePower has always been accessible as an OBiTalk Compatible Service Provider. Even if they weren't on that list you could still set it up manually as long as you had the proper SIP credentials.

I'm still trying to figure out what Obihai told you about PhonePower no longer being an "Approved Service Provider." All I see in your post is a photobucket image saying to upgrade your account to enable 3rd party hosting.

Did you have a link/image to Photobucket that actually displayed Obihai's response? If so, it isn't visible.......at least to me.

I assume you know this already, but the two main differences between being an "Approved Service Provider" (ASP) and having a pre-built configuration template under the "OBiTALK Compatible Service Provider" are:
  • The ASP program gives the service providers access to an enterprise provisioning platform that enables them to remotely provision and manage the devices they provide, as part of an integrated hardware/VoIP service solution.
  • Some ASP service providers leverage that, to offer discounted service plans.  It makes sense for them, because a) it's easier/faster/cheaper for them to provide customer support, and b) it can lower customer acquisition and retention costs (which is one of the biggest problems in the mobile phone industry, for example).

I asked Sherman about the mis-match between the removal of Phonepower from the main ASP web page, vs. their individual ASP web page still being accessible.  He's on vacation now, and so he just deleted their ASP page.  Perhaps he'll provide more information later...or not, if it was Phonepower's decision.  I can only guess that perhaps PP decided not to continue using the ASP program.  Perhaps calling Phonepower and asking them about it would yield their answer, but who knows... my guess is that they decided they could make more money by selling non-Obihai ATAs with their higher-priced plans.


Title: Re: Is PhonePower still an approved service provider?
Post by: Taoman on October 04, 2017, 07:20:50 pm
Yes, definitely a safe bet that PhonePower is no longer an Obihai "Approved Service Provider."

Quote
From: "Obihai Support" <support@obihai.com>
To: Anyone who cares
Sent: 10/4/2017 3:02:02 PM
Subject: Status of PhonePower as an approved ObiHai service provider

Hi,
 
Phonepower service is no longer available through OBiTALK portal.
 
 
Best Regards,
Obihai Technology


Title: Re: Is PhonePower still an approved service provider?
Post by: ceg3 on October 08, 2017, 07:40:16 am
I had not noticed the changes to PP.  As a subscriber, with a renewal coming up, I need to find out what is going on.  Your question about re-syncing the account is a big concern, and I emailed PP support for an answer.  I'll post what I find out.

Answer: 
Hello,

Obhai has changed their sync process due to problems with the configuration they
were pushing to the devices.

1) What you'll need to do now is  Enable your Sip credentials in the Phone power account portal

2) Next In Obihai where there was the icon for Phonepower,  You now click on the link at the
bottom of that page for "other providers" and you'll see a link for phonepower.

3) Click on that link and then manually enter the Sip credential info from the
phonepower account portal into the fields in the obihai page.

Ive attached screenshots


Title: Re: Is PhonePower still an approved service provider?
Post by: Taoman on October 08, 2017, 10:41:39 am
So are you saying these plans are still available for OBi users or only for existing users on a PP OBitalk plan? If available for all OBi users I wonder how they would actually sign up to get those prices?


Title: Re: Is PhonePower still an approved service provider?
Post by: ceg3 on October 08, 2017, 02:04:14 pm
I don't really have an answer for you about new subscribers.  The only thing I asked about was not being to re sync my account, when it used to be a very simple process when they were listed as an ASP.  There are times when you want to renew the connection to resolve issues.


Title: Re: Is PhonePower still an approved service provider?
Post by: jentzd on October 14, 2017, 09:41:38 pm
The ASP was nice, but kind of kludgy. Whatever - it worked.

I have 2 phonepower subscriptions and am generally very happy with them. However, I see 2 main problems with these events:

1- phonepower forcing sip usage puts the account into a mode that can only have 4 simultaneous sip registrations and 2 simultaneous calls.
 The 4 simultaneous registrations is not a problem for me, but 2 concurrent calls is actually kind of limiting! I think the previous value was 4 concurrent calls.

2 - what happens to obi phones / devices that were registered with the ASP method. Now that this method is gone...are they grandfathered in? if the device hits some magical reboot or registration will it no longer work? what is the transition plan?



Title: Re: Is PhonePower still an approved service provider?
Post by: SteveInWA on October 14, 2017, 09:49:28 pm
Only PhonePower can definitively answer those questions.  Anything else is pure speculation.


Title: Re: Is PhonePower still an approved service provider?
Post by: estevez08876 on October 24, 2017, 05:07:04 pm
ceg 3      were you able to renew with phone power  any further information to add     best regards


Title: Re: Is PhonePower still an approved service provider?
Post by: ceg3 on October 30, 2017, 09:31:09 am
I just checked and I don't renew until 11/20, but I have no reason at this point to think that my account will not renew again this year.


Title: Re: Is PhonePower still an approved service provider?
Post by: estevez08876 on October 30, 2017, 04:55:37 pm
keep us posted if you can   


Title: Re: Is PhonePower still an approved service provider?
Post by: jentzd on October 30, 2017, 11:00:01 pm
New problem detected with phone power and the inability to use the ASP method.

Without ASP, you can enable sip credentials then add them into the obi sip method.

This seems to work fine, obi shows up as a registered sip device on the phone power sip credentials page.

When I get a call, phonepower/obi device rings 1 time, and is then immediately transferred to the phonepower failsafe number. Failsafe number then works just fine.

Essentially this means I am not getting incoming calls on phonepower/obi using non ASP method, though. BTW, I still have a line registered with the ASP method that is working like a champ. Kind of anxious about keeping it that way, though!

Filed a trouble ticket with phone power. Will post any results.


Title: Re: Is PhonePower still an approved service provider?
Post by: jentzd on October 30, 2017, 11:04:41 pm
Found that on the phone power sip credentials page
The minimum registration interval is at least 1 hour. Any duration shorter than 1 hour can result in intermittent or complete loss of service.

When Obi device registers, it registers as 60 seconds by default. Setting is RegistrationPeriod under ITSP Profile A SIP (etc)

Going to try changing this to be 3600.

Will report results


Title: Re: Is PhonePower still an approved service provider?
Post by: ceg3 on October 31, 2017, 11:18:05 am
keep us posted if you can   

I can report that I just clicked on pre-pay my renewal and the option presents itself.  I did not follow through, but it appears I'll have no issue.  I pre-paid by a few days last year.


Title: Re: Is PhonePower still an approved service provider?
Post by: jentzd on October 31, 2017, 09:39:07 pm
Found that on the phone power sip credentials page
The minimum registration interval is at least 1 hour. Any duration shorter than 1 hour can result in intermittent or complete loss of service.

When Obi device registers, it registers as 60 seconds by default. Setting is RegistrationPeriod under ITSP Profile A SIP (etc)

Going to try changing this to be 3600.

Will report results

Registration period to 3600 appears to work, though I had to delete the SP from the front page then re-add it for things to come up happy. Still seems to be a little bit glitchy and failsafe number seems to be called sometimes instead of other non answer options, but close enough.

Called phonepower tech support and they asked me to delete then re-add my working ASP legacy registration. No thanks!


Title: Re: Is PhonePower still an approved service provider?
Post by: jentzd on November 11, 2017, 12:59:38 pm
Turns out it wasn't just the 3600 in registration period (that was my guess). A few more settings are needed that I would have never guessed.

In the Service Providers section:
Under ITSP Profile x General:

1) Name = PhonePower
2) DTMFMethod = Auto
3) X_UseFixedDurationRFC2833DTMF = not checked
4) DigitMap = (**|[3469]11|0|00|1xxxxxxxxxx|<1>[2-9]xxxxxxxxxS0|*21|*50xxxx|*51xxxx|*52xxxx|*53xxxx|*54|*6[013569]|*6[27]xx.|*77|*[789]2xx.|*73|*74[0-1][0-9]*xxxxxxxxxx|*75[0-1][0-9]|*8[137]|90xxxx|*93|*96|011xx.|xx.|(Mipd)|[^*#]@@.)

Under ITSP Profile x SIP:

ProxyServer = sip.phonepower.com
ProxyServerPort = 0
RegistrarServer = sip.phonepower.com
RegistrarServerPort = 12060
UserAgentDomain = sip.phonepower.com
OutboundProxy = sip.phonepower.com
OutboundProxyPort = 0
RegistrationPeriod = 3600
X_RegistrationMargin = 0.1

In the Voice Services section:

Under SPx Service:

Enable = checked
X_AcceptSipFromRegistrarOnly = checked
X_NoRegNoCall = checked
X_KeepAliveEnable = checked
X_KeepAliveExpires = 30
X_KeepAliveServer = sip.phonepower.com
DirectoryNumber = (your phone number)
AuthUserName = (your phone number)
AuthPassword = (your sip password)


So, now that the ASP method is gone, I was selecting the list of service providers and selecting phone power. The tech told me not to do that. Essentially you can select generic service provider, fill in a few items from this list, but then go into expert mode and fill in the rest of the items. Not easy!!

But at least there is a way forward.

Also the tech said SPs still in ASP registered mode will eventually stop working :( I did not ask about the concurrent calls issue, since we will be going from 4 to 2, but I will - eventually.. unless someone beats me to it.


Title: Re: Is PhonePower still an approved service provider?
Post by: tbaggott on November 15, 2017, 09:43:38 am
Thank you jentzd. I have put the info in from your configuration suggestion into my OBI. (192.168.1.5) not OBI web portal (expert). After i did what jentzd suggested, It started 2 times and came back a little different from jentzd configuration. Here are the differences.

In the Service Providers section:

Under ITSP Profile x General:
Digitmap=(*xx|1xxxxxxxxxx|<1540>[2-9]xxxxxx|<1>[2-9]xxxxxxxxx|011xx.|xx.|(Mipd)|[^*]@@.)
Could be just my setup?   

Under ITSP Profile x SIP:
RegistrarServer = (blank)
RegistrarServerPort = 5060
RegistrationPeriod = 60

All other info stayed the same as jentzd info.

Thank you, My OBI now works again, at least for the last 2 hours.  YEA!!

Re: Is PhonePower still an approved service provider?
Reply #19 on: November 11, 2017, 12:59:38 pm

Turns out it wasn't just the 3600 in registration period (that was my guess). A few more settings are needed that I would have never guessed.

In the Service Providers section:
Under ITSP Profile x General:

1) Name = PhonePower
2) DTMFMethod = Auto
3) X_UseFixedDurationRFC2833DTMF = not checked
4) DigitMap = (**|[3469]11|0|00|1xxxxxxxxxx|<1>[2-9]xxxxxxxxxS0|*21|*50xxxx|*51xxxx|*52xxxx|*53xxxx|*54|*6[013569]|*6[27]xx.|*77|*[789]2xx.|*73|*74[0-1][0-9]*xxxxxxxxxx|*75[0-1][0-9]|*8[137]|90xxxx|*93|*96|011xx.|xx.|(Mipd)|[^*#]@@.)

Under ITSP Profile x SIP:

ProxyServer = sip.phonepower.com
ProxyServerPort = 0
RegistrarServer = sip.phonepower.com
RegistrarServerPort = 12060
UserAgentDomain = sip.phonepower.com
OutboundProxy = sip.phonepower.com
OutboundProxyPort = 0
RegistrationPeriod = 3600
X_RegistrationMargin = 0.1

In the Voice Services section:

Under SPx Service:

Enable = checked
X_AcceptSipFromRegistrarOnly = checked
X_NoRegNoCall = checked
X_KeepAliveEnable = checked
X_KeepAliveExpires = 30
X_KeepAliveServer = sip.phonepower.com
DirectoryNumber = (your phone number)
AuthUserName = (your phone number)
AuthPassword = (your sip password)


So, now that the ASP method is gone, I was selecting the list of service providers and selecting phone power. The tech told me not to do that. Essentially you can select generic service provider, fill in a few items from this list, but then go into expert mode and fill in the rest of the items. Not easy!!

But at least there is a way forward.

Also the tech said SPs still in ASP registered mode will eventually stop working Sad I did not ask about the concurrent calls issue, since we will be going from 4 to 2, but I will - eventually.. unless someone beats me to it.


Title: Re: Is PhonePower still an approved service provider?
Post by: ceg3 on November 20, 2017, 06:17:14 am
FYI PhonePower auto-renewed my account over night for 59.99 again for the period ending 11/20/18.  I do think it would be nice to get a notice before and after the renewal, which I might call them about, but for those wondering about PP renewing here's your answer. ;D


Title: Re: Is PhonePower still an approved service provider?
Post by: alanbruce on December 04, 2017, 04:07:53 am
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Title: Re: Is PhonePower still an approved service provider?
Post by: ceg3 on December 05, 2017, 09:51:41 am
Found that on the phone power sip credentials page
The minimum registration interval is at least 1 hour. Any duration shorter than 1 hour can result in intermittent or complete loss of service.

When Obi device registers, it registers as 60 seconds by default. Setting is RegistrationPeriod under ITSP Profile A SIP (etc)

Going to try changing this to be 3600.

Will report results

I have been finding my phone not working when everything looked normal in OBiTALK and my OBi200.  I don't use the phone a lot, so I don't it's down until I try to make a call.  After several times over a couple of month of power cycling my system to get it back up, I called today and got a very helpful tech at PP.  The very first thing we changed was the device register to 3600.  He said the constant checking from OBi at 60 caused their server to block access.  He also took me through a complete setup, bypassing configuring from my dashboard.  Now, I'm setup as if I am using one their OBi301's I think.  He sent a new digitmap to me that I'm waiting to receive (email delayed) to complete the setup.  As a OBi customer at the discount rate I've never gotten a tech that was so thorough in getting my phone working.  I definitely saved the cofig file.

I noticed after the changes it was taking longer to connect calls and later I found MWI was broken.  I did get the digitmap and inserted, but later in response to an email from me wonder where the email with that change was PP support said I don't need to change the digitmap and gave me instructions for setting up PP the way we normally do on SP1, with these changes:

A) Locate ITSP PROVISIONING

B) You need to edit the first three parameters.. to make them editable, uncheck the box to the left of the
parameter and you will see the check move to the box to the left of it.. Uncheck that box as well and you'll
be able to make changes.

C) Edit as follows:  (See STEP 5 SCREENSHOT FOR A,B)

(*A) METHOD: Change to "PERIODICALLY"

(*B) INTERVAL: Set to 30   (this will allow you to make changes and Update to the device without restarting it)

D) Press submit at the bottom and your device will update.. next reboot it to refresh
the changes in the device and it should show "REGISTERED" in the Dashboard status window.

After reverting to the above setup MWI immediately worked.  The instructions say change three parameters, but only gave two changes.  I've emailed them to find out what the third change is.

All this was pretty frustrating and had me again cursing VOIP.  Oh for a good ole POTS line and free long distance.






Title: Re: Is PhonePower still an approved service provider?
Post by: ceg3 on December 10, 2017, 06:23:04 am
Turns out it wasn't just the 3600 in registration period (that was my guess). A few more settings are needed that I would have never guessed.

In the Service Providers section:
Under ITSP Profile x General:

1) Name = PhonePower
2) DTMFMethod = Auto
3) X_UseFixedDurationRFC2833DTMF = not checked
4) DigitMap = (**|[3469]11|0|00|1xxxxxxxxxx|<1>[2-9]xxxxxxxxxS0|*21|*50xxxx|*51xxxx|*52xxxx|*53xxxx|*54|*6[013569]|*6[27]xx.|*77|*[789]2xx.|*73|*74[0-1][0-9]*xxxxxxxxxx|*75[0-1][0-9]|*8[137]|90xxxx|*93|*96|011xx.|xx.|(Mipd)|[^*#]@@.)

Under ITSP Profile x SIP:

ProxyServer = sip.phonepower.com
ProxyServerPort = 0
RegistrarServer = sip.phonepower.com
RegistrarServerPort = 12060
UserAgentDomain = sip.phonepower.com
OutboundProxy = sip.phonepower.com
OutboundProxyPort = 0
RegistrationPeriod = 3600
X_RegistrationMargin = 0.1

In the Voice Services section:

Under SPx Service:

Enable = checked
X_AcceptSipFromRegistrarOnly = checked
X_NoRegNoCall = checked
X_KeepAliveEnable = checked
X_KeepAliveExpires = 30
X_KeepAliveServer = sip.phonepower.com
DirectoryNumber = (your phone number)
AuthUserName = (your phone number)
AuthPassword = (your sip password)


So, now that the ASP method is gone, I was selecting the list of service providers and selecting phone power. The tech told me not to do that. Essentially you can select generic service provider, fill in a few items from this list, but then go into expert mode and fill in the rest of the items. Not easy!!

But at least there is a way forward.

Also the tech said SPs still in ASP registered mode will eventually stop working :( I did not ask about the concurrent calls issue, since we will be going from 4 to 2, but I will - eventually.. unless someone beats me to it.

After spending almost literally the whole weekend futzing with getting PP to register and hold register, I just followed your hybrid setup the tech recommended and added PP as a generic.  The most credible tech I've dealt with over the past week said I needed to no longer use OBiTALK and I should log into the IP.  I got that working once and then lost register and could never get any changes to stick after a boot.  I eventually discovered yesterday my OBi works perfectly when connected to one of my switches, but just would not connect when connected directly to my router, as it always has been.  After that I could move it back to the direct patch and it worked, which is bizarre.  Currently waiting to see if your setup causes PP to maintain register.

12/11 Update  The setup proposed by jetzd has held register for the better part of 24 hours.  The issue with my LAN is hard for me to understand, but after moving my OBi200 to connect on a switch port, rather than directly to my router I was able to set up my OBi with Simonics GVGW and PhonePower.  After observing this setup for several hours I and then moved my OBi back to a port on my router.  I did connect it to a different router port, just because.

Why my OBi could not connect to the web from the router, but could from a switch downstream from that very same router is beyond my knowledge base, but discovering that bug more or less ended two days of hair pulling frustration.



Title: Re: Is PhonePower still an approved service provider?
Post by: ferrarifire on December 10, 2017, 03:22:05 pm

Just want to post this in case someone still has issues with configuring PhonePower service.

Some background: I have started working on replacing my Obi100 with Obi200 and ran into issues to make SP1 PhonePower able to make/receive calls. Using the Obitalk's named service provider (PhonePower) in the configuration did not work (Google voice for SP2 worked).

Either I could get PhonePower to work outside of Obitalk.com (by following the configuration in above messages) or only get Google Voice through Obitalk.com configuration and not PhonePower.

Below is what finally what I did to make it work.

--> Reset the Obi200 to Factory Default (Obi200 device access >> System Management >> Device Update >> Restore Configuration)

--> Login to Obitalk.com and add the device (Keep the network and phone connected to Obi200, and enter the **5 xxxx code when asked)

--> (Optional) Configure the SP2 first for Google Voice (this is my preference to have Google as secondary line). This may take couple of minutes. Check the status in Obi Dashboard on Obitalk.com and ensure the status as 'Connected' for SP2

--> Click SP1 and proceed to configure a Generic Service Provider using the following details:
  • Service Provider Proxy Server  = sip.phonepower.com
  • Service Provider Proxy Server Port = 0
  • Outbound Proxy Server = sip.phonepower.com
  • Outbound Proxy Server Port = 0
  • Username = UserName from SIP credentials
  • Password = Password from SIP credentails
  • URI = 10digitNumber@sip.phonepower.com



Title: Re: Is PhonePower still an approved service provider?
Post by: amsguy1 on December 12, 2017, 01:05:56 am
Thank you! This works beautifully for me. I wasn't able to make a call using **2 when Phonepower was on SP2, and it failed with **1 when it was on SP1. This fixed it.

Thanks again!


Just want to post this in case someone still has issues with configuring PhonePower service.

Some background: I have started working on replacing my Obi100 with Obi200 and ran into issues to make SP1 PhonePower able to make/receive calls. Using the Obitalk's named service provider (PhonePower) in the configuration did not work (Google voice for SP2 worked).

Either I could get PhonePower to work outside of Obitalk.com (by following the configuration in above messages) or only get Google Voice through Obitalk.com configuration and not PhonePower.

Below is what finally what I did to make it work.

--> Reset the Obi200 to Factory Default (Obi200 device access >> System Management >> Device Update >> Restore Configuration)

--> Login to Obitalk.com and add the device (Keep the network and phone connected to Obi200, and enter the **5 xxxx code when asked)

--> (Optional) Configure the SP2 first for Google Voice (this is my preference to have Google as secondary line). This may take couple of minutes. Check the status in Obi Dashboard on Obitalk.com and ensure the status as 'Connected' for SP2

--> Click SP1 and proceed to configure a Generic Service Provider using the following details:
  • Service Provider Proxy Server  = sip.phonepower.com
  • Service Provider Proxy Server Port = 0
  • Outbound Proxy Server = sip.phonepower.com
  • Outbound Proxy Server Port = 0
  • Username = UserName from SIP credentials
  • Password = Password from SIP credentails
  • URI = 10digitNumber@sip.phonepower.com




Title: Re: Is PhonePower still an approved service provider?
Post by: jaholman14 on December 13, 2017, 03:17:03 pm
I have tried all the different settings mentioned--with much appreciation to the posters--but am still having an issue with calls being dropped at ~48 minutes.  I need to have a connection for 2 to 3 hours at a time, sometimes longer, for conference calls, etc.  Does anyone have any other ideas I could try?


Title: Re: Is PhonePower still an approved service provider?
Post by: ceg3 on December 14, 2017, 05:55:34 am
2 to 3 hours?  That's more than my weekly, bi-weekly, sometimes monthly usage on PP.  I would be surprised if there isn't a limit.  You might should contact PP support to ask this question.