Everything has been fine for several years, after switching to new ISP, I get the following message on both my GV numbers setup on my OBi200:
Connecting to 64.233.190.125
followed by, after a short time
Backing Off :TCP connection to 125.190.233.64 failed
Can anyone tell me how to correct this issue?
Thanks
Been doing more testing and here is what I have found so far...
- My CallCentric account that I setup on this device on SP1 works fine, no issues.
- I ran trace routes on both the IP addresses and they resolved.
- I port forwarded port 5060 to the OBi device.
The results are the same, still no connection to GV.
Help, Please...
Don't know what to tell you. This is an increasingly common problem I see posted but I have yet to see a definitive cause. My first guess was a DNS issue. But it appears for most people the situation eventually resolves itself. I have suggested changing your DNS to point to Google's DNS servers but I have yet to hear back if that actually fixes anything.
http://www.obitalk.com/forum/index.php?topic=13022.msg83482#msg83482 (http://www.obitalk.com/forum/index.php?topic=13022.msg83482#msg83482)
SteveInWA: Do you have any insight on what is going on here? I'm seeing more and more reports of the exact same issue with the exact same ip address (125.190.233.64 or 125.141.125.74) in Korea.
Are you seeing any similar issues in the Google Voice support forums?
bsdaiwa: Please post your former ISP name and your current ISP name.
125.190.233.64 does not resolve for me (nslookup) using Comcast DNS servers. Does that ip address resolve for you?
Taoman, it's strange. I've never seen any reports of this on the GV forum, and I've only seen a couple reports of it here. The first time, I diagnosed it as being in Korea, and I assumed the user was up to no good with a VPN. Given that Korea bans VoIP, it wouldn't make sense for Google to be using any IP addresses there.
Taoman, my former ISP was Oi, the Brazilian telephone company supplying DSL, The new ISP is .NET (dotNet) they are owned by Claro. The new ISP is a cable company supplying internet, TV and telephone service.
I can ping the 125.190.233.64 and get a response but if I run whois using that address I get the following response:
"The requested name is valid, but no data of the requested type was found."
I changed the DNS servers on my network to Google's (8.8.4.4 & 8.8.8.8) and the results are the same.
Let me know if I can provide any additional information.
Thanks for the help.
As I recall, you have several houses around the world. Calling via Google Voice (actually via Google "Chat" XMPP) is not available everywhere. See the list attached.
You are right Steve, I have several homes in different locations. I am currently in Brazil and until I changed ISP's my GV setup worked perfectly.
I would take exception to the list, I have a home and relatives in Argentina and have setup OBi devices using GV there and they have functioned perfectly.
This issue is a real mystery, would sure like to solve it.
Thanks for any help and advice you can provide.
Just to add to this, I can use Hangouts on my laptop and place calls over GV, works like a charm.
What happens if you place the obi in DMZ? Does the new isp provide a gateway device with a builtin router or is the device simply passing a public ip to your own router/firewall? If the former, then there could be double nat issues going on.
Thanks, I did try putting the OBi in the DMZ and that had no effect, problem continued. The device that the ISP supplies is a Humax HGB10R-02 Wireless Voice Gateway combo modem, router, Wi-Fi access (2.4 & 5GHz), 4 port switch and RJ11x2 for the phone along with a coax connector for the cable. I have set the modem/router to bridge mode and shut off the Wi-Fi since I use my own router to handle everything. Just to make sure, prior to enabling bridge mode, I disabled the units nat and firewall.
What baffles me is the fact that my CallCentric account has no problem connecting with it's server and registering. I would think if this were a DNS issue that it would also effect CallCentric.
Quote from: bsdaiwa on October 29, 2017, 02:42:50 PM
What baffles me is the fact that my CallCentric account has no problem connecting with it's server and registering. I would think if this were a DNS issue that it would also effect CallCentric.
If it is a DNS issue you could try making a local DNS entry just to see if it makes any difference in what server you're trying to connect to. This is just for testing purposes. You wouldn't want to leave it this way.
Under System Management-->WAN settings-->Local DNS records
make the following entry and submit/save your settings.
talk.google.com=173.194.203.125:5222
Any difference noted?
Made the changes to Local DNS records and still get the same error message.
Thanks for your help.
Quote from: bsdaiwa on October 29, 2017, 05:16:09 PM
Made the changes to Local DNS records and still get the same error message.
Thanks for your help.
Well if it doesn't resolve itself you can always pay $6 and use the Simonics Google Voice gateway. That is almost guaranteed to work for you since you'll be using straight SIP to register from your OBi. Let Bill Simon worry about the XMPP leg of the call path. I use the service and it is very reliable.
https://simonics.com/services/ (https://simonics.com/services/)
Thanks Taoman, Simonics looks like it may be the way to go. Is that a one time charge of $5.99 or is there an additional monthly or yearly charge? Does Simonics gateway work if you have two (2) OBi 200's setup using the same account(s)? Since the OBi 200 in Brasil is the only device having registration issues I would set it up with Simonics or would I have to setup both?
I have one OBi 200 in Calif and one in Brasil and they both use the same two GV accounts.
Thanks again for the help.
Quote from: bsdaiwa on October 30, 2017, 04:16:42 AM
Thanks Taoman, Simonics looks like it may be the way to go. Is that a one time charge of $5.99 or is there an additional monthly or yearly charge? Does Simonics gateway work if you have two (2) OBi 200's setup using the same account(s)? Since the OBi 200 in Brasil is the only device having registration issues I would set it up with Simonics or would I have to setup both?
I have one OBi 200 in Calif and one in Brasil and they both use the same two GV accounts.
Thanks again for the help.
It is a one-off charge. No additional periodic charges.
You can have multiple OBis (or SIP phones) on one GV number. Simonics can give them separate "extension" numbers, A bit like Callcentric. http://support.simonics.com/support/solutions/articles/3000031447-how-do-i-call-between-extensions-mini-pbx-feature-
Quote from: bsdaiwa on October 30, 2017, 04:16:42 AM
Since the OBi 200 in Brasil is the only device having registration issues I would set it up with Simonics or would I have to setup both?
I have one OBi 200 in Calif and one in Brasil and they both use the same two GV accounts.
If you were going to use the Simonics gateway and both OBi devices would use the same 2 GV accounts you would need to configure Simonics on both devices. You can't be logged (actually it's authenticated) into one GV account via OBitalk web portal and authenticated into the same GV account via Simonics gateway. It's one or the other.
So you would need to pay a one-time fee of $5.99 twice......once for each GV account.
But you could have multiple OBi devices using the same GV account thru the Simonics gateway as drgeoff described.
Thanks, will wait a couple of days to see if this fixes itself, if not will sign up for Simonics. Will update this post once I get it working one way or another.
Thanks to all for your help and guidance.
There is a way to circumvent this problem. You can use the USA OBi200 like a proxy server for the Brazil OBi200, routing inbound calls to Brazil via OBiTalk network and outbound calls to USA. It's probably better to use Simon's GV Gateway, but I thought I'd give you another option. This will give you more time to see if you can fix the problem. A GV account will only allow 2 simultaneous calls, so a 3rd call will fail. If you have 2 active simultaneous calls, one form USA and another from Brazil a third inbound call that normally will give a Call Waiting tone will fail.
To route inbound calls to Brazil use OBi Expert to make the following changes:
USA OBi200
Voice Services -> SPx Service -> X_InbounfCallRoute: ph,pp(xxxxxxxxx)
Change xxxxxxxxx to the OBi number of the Brazil OBi200's OBi number
Brazil OBi200
Voice Services -> OBiTalk Service -> InbounfCallRoute: ph
Routing outbound calls to the USA is a little more difficult. I'll show you how if you are interested.
Edit:
Are you using Callcentric for inbound GV calls? If you are then inbound GV should be currently working in Brazil and you only have to setup outbound calls.
Have signed up for Simon's GV but can't seem to locate clear instructions on how to setup OBi using that method. Can any of you give me a step by step on how to set it up on one of my lines, I am currently using CallCentric on SP1, GVxxxx on SP2 and trying to setup Simon's GV on SP3 using a different GV account than the one I am using on SP2. Hope that's clear.
Quote from: bsdaiwa on October 30, 2017, 10:59:31 AM
Have signed up for Simon's GV but can't seem to locate clear instructions on how to setup OBi using that method. Can any of you give me a step by step on how to set it up on one of my lines, I am currently using CallCentric on SP1, GVxxxx on SP2 and trying to setup Simon's GV on SP3 using a different GV account than the one I am using on SP2. Hope that's clear.
The configuration might be different depending on how you are using Callcentric.
Please explain exactly how you are using Callcentric. Are you forwarding incoming GV calls to Callcentric? If so, do you have a second Callcentric DID for your second GV account?
Quote from: bsdaiwa on October 30, 2017, 10:59:31 AM
Have signed up for Simon's GV but can't seem to locate clear instructions on how to setup OBi using that method. Can any of you give me a step by step on how to set it up on one of my lines, I am currently using CallCentric on SP1, GVxxxx on SP2 and trying to setup Simon's GV on SP3 using a different GV account than the one I am using on SP2. Hope that's clear.
It is some years since I did this but as far as I remember.
1. Go to simonics.com and sign up for the GV Gateway.
2. You will be given the SIP login details as in the attached.
3. Use those to configure an OBi. For multiple devices follow
http://support.simonics.com/support/solutions/articles/3000031438-what-is-the-sip-login-prefix-
Quote from: drgeoff on October 30, 2017, 11:33:00 AM
It is some years since I did this but as far as I remember.
If he is only connecting to GV with his OBi for outgoing calls and forwarding to Callcentric for his incoming calls I would suggest just setting up Simonics as a Voice Gateway.
That's how I do it. Don't have to worry about registering or taking up a SP slot. But both methods will work.
Taoman is right. Just replace the obitalk sp2 configuration with simonics.
I suppose you can have both, gv via obitalk in sp2, and simonics in sp3, but that doesn't make much sense to do so.
Outbound call preference will be determined by your routing rules anyway. Inbound comes in through callcentric so it's irrelevant.
In fact, when set up as above, you'll want to disable the forwarding to hangouts in your google voice account config. Otherwise both simonics and callcentric will receive the call.
First thanks azrober, I will keep your suggestion in mind if Simonics doesn't work out.
Here is what I setup, if someone sees I need to do something different please let me know.
OBi 200 SP3: Generic Service Provider
Service Provider Proxy Server: gvgw.simonics.com
Service Provider Proxy Server Port: 5060
Outbound Proxy Server: gvgw.simonics.com
Outbound Proxy Server Port: 5060
Username: GVxxxxxxxxxxx
Password: (generated by Simonics)
URI: (left blank)
In addition I followed these instructions:
This post describes how to set up your Obi to take advantage of GVGW server redundancy.Thanks to user CarlM for this write-up!
The starting point for these instructions is GVGW already configured under Service Providers->ITSP Profile X and working.
Obihai Config Instructions
Under Service Providers->ITSP Profile X->SIP:
1. Set all four of the following parameters to gvgw.simonics.com :
ProxyServer (this should have been set already)
RegistrarServer
UserAgentDomain
OutboundProxy
2. Enable X_ProxyServerRedundancy
3. Enable X_DnsSrvAutoPrefix
4. Submit the changes
5. Reboot your Obi
That's it!
Note:
It is neither necessary nor desirable to enable X_SecondaryRegistration. In the case of GVGW, registering with one server registers you with all servers.
Just so it's clear I have an OBiLine attached to the OBi200 that handles the local PSTN line and that is the default line when the receiver is lifted. SP1 has the CallCentric account, SP2 has my wifes GV account and SP3 has my GV account. As of now I have just setup SP3 using Simonics to see how that works, if it does I will setup my wifes account on Simonics.
Anyone see any problems?
Quote from: bsdaiwa on October 30, 2017, 01:16:17 PM
Anyone see any problems?
If you're not forwarding to Callcentric from GV then carry on as planned.
Might want to keep this in mind regarding incoming calls. This is one reason why I route incoming calls to Callcentric.
http://support.simonics.com/support/solutions/articles/3000032339-there-is-a-1-to-2-second-delay-when-answering-a-call (http://support.simonics.com/support/solutions/articles/3000032339-there-is-a-1-to-2-second-delay-when-answering-a-call)
Quote from: drgeoff on October 30, 2017, 04:58:20 AM
It is a one-off charge. No additional periodic charges.
You can have multiple OBis (or SIP phones) on one GV number. Simonics can give them separate "extension" numbers, A bit like Callcentric. http://support.simonics.com/support/solutions/articles/3000031447-how-do-i-call-between-extensions-mini-pbx-feature-
Drgeoff, do you know if I set up as "extension" will both phones ring when the GV number is called from outside? I want to be able to have both phones ring when called. I can't test this because I haven't figured out how to be in two places at once :D
Thanks
There is another thread, with a few of us having the same/similar issue here:
http://www.obitalk.com/forum/index.php?topic=13022.0
My problem started today. I am in the US, and after ~2years got this error as of this afternoon:
Backing Off :
TCP connection to 173.194.198.125 failed
Have tried all the OBI suggestions.
Even paid for "premium" support......and I haven't gotten anywhere.
Mark
Ok, don't know what happened but suddenly the issue is fixed. After I setup one of my lines (SP3) using Simonics and left the other line (SP2) setup using the "standard" method, just now the issue corrected itself and SP2 is working correctly.
Just so its clear, SP3 used one GV account while SP2 used a separate GV account. It's late here so tomorrow I am going to set SP3 back to the "standard" settings for GV and see it works.
Will let you know tomorrow.
Is Google messing with us?
Still no go here. I got it to connect 2 or 3 times after rebooting the obi but it's not consistent between reboots. Other folks in the house are complaining having to use their cell phones. Decided to add the line to the pbx and route the obi through that.
Not a viable solution for most as probably .0001% obi users run their own pbx server. Configuring the simonics gateway method referenced on page 1 is the next best thing. I'm sure Bill Simon wouldn't mind the new customers. In fact, even when the service comes back up, I'd still leave it in the obi as a backup. About the only change necessary would be Physical Interfaces, Phone port, Primaryline. Set that to what ever SPx slot you're using for the simonics gateway.
This way you're not touching the main GV SP configuration and only the one change above would be needed once service is fixed.
Also, after service is restored, if not using callcentric for inbound, you'll want to turn off this configuration under voice service/SPx/Enable toggle (no check mark to disable). Otherwise inbound calls may have issues.
Either way, I see this as a huge headache for the lay person who's used to using the obitalk portal for configuration. It makes initial config painfree, but you pay the price later when there's an outage of sorts.
Dammmm, back to square one, I changed my settings on SP3 from Simonics back to the default OBi/GV setup and when the OBi rebooted I got the same message on both GV accounts:
Connecting to 64.233.190.125
followed by, after a short time
Backing Off :TCP connection to 125.190.233.64 failed
To recap, last night SP2 went from the backing off message to Connected and SP3 was connected using Simonics, this morning I attempted to reset SP3 to the default OBi/GV setup and after reboot SP2 went back to error along with SP3.
Followed this advice and it fixed the problem.... https://www.obitalk.com/forum/index.php?topic=13022.msg83984#msg83984
Read the last three (3) posts in that message it fixed my problem.
Quote from: bsdaiwa on November 01, 2017, 02:52:37 AM
Followed this advice and it fixed the problem.... https://www.obitalk.com/forum/index.php?topic=13022.msg83984#msg83984
Read the last three (3) posts in that message it fixed my problem.
Thank you bsdaiwa for the reference!
The Obi202 started working automatically this morning. ObiHai must have fixed the DNS referral.
The Obi101 wasn't working and I followed the directions from the post link you provided and changed the DNS to Comodo servers manually. Now it is working again. ;D
Quote from: NikTalk on November 01, 2017, 05:28:44 AMObiHai must have fixed the DNS referral.
OBihai do not run Domain Name Server(s). Obihai cannot change the Domain Name Server(s) that your OBi device goes to. So the statement "Obihai must have fixed the DNS referral." does not hold any water.