OBiTALK Community

General Support => Installation and Set-Up (Devices) => Topic started by: sonuj2 on November 03, 2017, 06:46:00 am



Title: No service configured error.
Post by: sonuj2 on November 03, 2017, 06:46:00 am
I have an Obi200 device. My Google Voice suddenly stopped working and I am getting an error message saying 'No service configured error. Please login to Obitalk.com and configure your device.

When I go to Obitalk.com and click on 'Google Voice set up. I see an error which says:

SP1   -     Google Voice   -    Backing off: TCP Connection to 125.69.125.74 failed.

I am not very familiar with this setup and hence I came to the forum for help.

Please help me with the configuration so I can have my Google Voice back.


Thanks,
SJ


Title: Re: No service configured error.
Post by: drgeoff on November 03, 2017, 07:00:28 am
You are late to the party.  The majority of posts to this forum in the last few days have been about his problem.

The fix for OBi2xx and OBi10x2 devices is to go to your Dashboard on the Obitalk portal and click the yellow triangle icon on the same line as your device.

http://www.obitalk.com/forum/index.php?topic=13113.msg84139


Title: Re: No service configured error.
Post by: sonuj2 on November 03, 2017, 08:00:30 am
Thank you so much for your speedy help. My device is working now.

Thanks,
SJ


Title: Re: No service configured error.
Post by: DVBOSH on November 15, 2017, 02:54:14 pm
I have an OBi 202 with 2 GV numbers. One of them works and the other gets the "no service configured error"... I have been to my dashboard and there is no yellow triangle.

What else can be done to fix this?


Title: Re: No service configured error.
Post by: mendytalk on December 09, 2017, 06:01:55 pm
hi i have a OBi 110 and i get: No service configured error, please log in to obi and configure your device,
as far a i see my device is configured in obi, however this is the message i get now:
The OBi100 and OBi110 has reached it's end of life (EOL) status and are no longer supported.
Please upgrade to a more recent OBi device to receive support.
Recommended devices to upgrade to:
OBi200
OBi202

please help!


Title: Re: No service configured error.
Post by: SteveInWA on December 09, 2017, 06:09:15 pm
hi i have a OBi 110 and i get: No service configured error, please log in to obi and configure your device,
as far a i see my device is configured in obi, however this is the message i get now:
The OBi100 and OBi110 has reached it's end of life (EOL) status and are no longer supported.
Please upgrade to a more recent OBi device to receive support.
Recommended devices to upgrade to:
OBi200
OBi202

please help!

Read.

http://www.obitalk.com/forum/index.php?topic=13113.msg84139#msg84139 (http://www.obitalk.com/forum/index.php?topic=13113.msg84139#msg84139)

and

http://www.obitalk.com/forum/index.php?topic=13147.0 (http://www.obitalk.com/forum/index.php?topic=13147.0)


Title: Re: No service configured error.
Post by: magicwine on December 15, 2017, 01:53:28 pm
I just started getting this same error on the OBI 200. I have a wifi dongle in it.

I have placed calls on hold before pressing the flash button when receiving a new incoming call, but this time I was on a long hold, and so pressed flash, got a dial tone, and attempted to make a new call with the first on hold.

That is when I got the no service configured error. Did this cause this?

Am I supposed to be able to make a new call with one on hold?

Following the solution, I logged into my dashboard and don't see any yellow triangle. Navigating one step deeper, still don't see it. Only a green active dot.

I only have one line.

Am I supposed to go into a secondary menu to see this?

UPDATE - just before I posted this, tried making a call again, and it's working without me doing anything. What was going on that this got solved? Still would like to know where to find the triangle in case the issue repeats.

Thanks.

Bob