OBiTALK Community

Region Specific Technical / Service Provider Support => North America - Including Google Voice, Skype, etc. => Topic started by: fmj77 on November 05, 2017, 10:35:22 am



Title: Anveo service not working
Post by: fmj77 on November 05, 2017, 10:35:22 am
I cannot get Anveo to work with my Obi 200. It keeps saying "Register Failed: No response from server" on the dashboard. I have tried going through the setup process again but it isn't working. Any help is appreciated.


Title: Re: Anveo service not working
Post by: drgeoff on November 05, 2017, 10:59:57 am
Is this a new setup or have you Anveo working on this OBi before?

Are any other service providers configured and working?

Does **9 222 222 222 get you to the echo test man?


Title: Re: Anveo service not working
Post by: Taoman on November 05, 2017, 11:03:01 am
Dallas server is currently down but you should automatically fail over to the Montreal server. If that isn't happening your configuration is not correct.

Make sure X_ProxyServerRedundancy and X_SecondaryRegistration and X_DnsSrvAutoPrefix are all checked under:

Service Providers-->ITSP Profile X SIP

where X is the SP number of your Anveo configuration.

https://www.dslreports.com/forum/r31681103-Anveo-down (https://www.dslreports.com/forum/r31681103-Anveo-down)


Title: Re: Anveo service not working
Post by: fmj77 on November 05, 2017, 11:11:52 am
Taoman, everything is checked as you stated and it is still not working.


Title: Re: Anveo service not working
Post by: Taoman on November 05, 2017, 11:15:03 am
Taoman, everything is checked as you stated and it is still not working.

What is the specific error message you are seeing under Status.

I am registering to 67.212.84.21 (Montreal POP server) without issue.


Title: Re: Anveo service not working
Post by: fmj77 on November 05, 2017, 11:16:52 am
"Register failed: no response from server."


Title: Re: Anveo service not working
Post by: Taoman on November 05, 2017, 11:18:25 am
And it's not showing the ip address of the POP server it's trying to register to?


Title: Re: Anveo service not working
Post by: fmj77 on November 05, 2017, 11:26:38 am
Where would I find the IP?


Title: Re: Anveo service not working
Post by: Taoman on November 05, 2017, 11:33:45 am
Where would I find the IP?

Under Status. Same place you see the error message you posted.

Do you have any other Service Providers configured and are they working?


Title: Re: Anveo service not working
Post by: fmj77 on November 05, 2017, 11:34:43 am
Google Voice is working fine under SP2.


Title: Re: Anveo service not working
Post by: fmj77 on November 05, 2017, 11:41:29 am
And it's not showing the ip address of the POP server it's trying to register to?

Found the IP. It shows as server 67.212.84.21:5010. It keeps retrying to connect.


Title: Re: Anveo service not working
Post by: Taoman on November 05, 2017, 11:46:33 am

Found the IP. It shows as server 67.212.84.21:5010. It keeps retrying to connect.

Wow. That should be working. That's what I'm currently registered to and I've restarted my OBi several times to see if there is an issue. I register every time immediately.

Don't have an answer for you. I'll have to ponder it for awhile.


Title: Re: Anveo service not working
Post by: fmj77 on November 05, 2017, 12:00:23 pm
I'm starting to wish I hadn't cancelled my service with Vestalink. Even though customer support was basically absent with them, I never had this sort of problem. It always worked. How can I get my sip credentials from Anveo if it says it's restricted on my account?


Title: Re: Anveo service not working
Post by: Taoman on November 05, 2017, 05:27:45 pm
Are you still having a problem? Dallas POP server is back up.

My PrimaryProxyServer is now the Dallas POP (72.9.149.69)
My SecondaryProxyServer is now the Montreal POP (67.212.84.21)

Earlier they were both Montreal.


Title: Re: Anveo service not working
Post by: Taoman on November 05, 2017, 05:37:06 pm
How can I get my sip credentials from Anveo if it says it's restricted on my account?

If you have one of the Anveo for OBiTALK plans you can't get your SIP credentials. That's one of the reasons why it's so cheap. The only endpoint allowed is your OBi device. During setup your SIP credentials get automatically provisioned onto your OBi. But you can't access them.


Title: Re: Anveo service not working
Post by: fmj77 on November 05, 2017, 10:03:04 pm
I'm back up now. But Anveo gave me my SIP credentials, so I guess I could use those to manually set it up with a different server if the Dallas one goes down again.


Title: Re: Anveo service not working
Post by: 66michael99 on November 07, 2017, 07:58:36 am
I'm starting to wish I hadn't cancelled my service with Vestalink. Even though customer support was basically absent with them, I never had this sort of problem. It always worked. How can I get my sip credentials from Anveo if it says it's restricted on my account?

Could it be a problem with billing?