I'm having a problem with an OBi200 running the latest firmware 3.2.1-5757 and using Google Voice.
When I dial the Webex conference bridge, it answers but when I enter the conference ID number, it acts like I haven't entered anything. It eventually times out and asks me to re-enter the numbers again.
I've tried multiple phones (both corded and cordless).
I don't have this problem with any other automated phone systems that I've called. They all understand touch tone entry without a problem.
DTMF Method is set to Inband. I tried Auto also, but the setting forces itself back to Inband.
Is anything else I can try to fix this? Has anyone else had this problem?
- Dave
Quote from: dth122 on November 29, 2017, 10:17:47 PM
DTMF Method is set to Inband. I tried Auto also, but the setting forces itself back to Inband.
The setting changing by itself suggests that you have not read and understood http://www.obitalk.com/forum/index.php?topic=61.msg109#msg109
After reading that, I agree that it explains why the settings weren't saved, but that's not really my problem. Inband is the correct setting anyway. If I needed to change it, I wouldn't know what to change it to.
I'm mostly interested to hear from someone who has successfully used their OBi200 to access a Webex conference call.
- Dave
You might have a long wait for a Webex user to reply. Just try all the DTMF options and see if they work. I would start with the default "Auto" and "RFC2833" next. It doesn't take long to make the change and try a call. If nothing works, you can change it back to "INBAND".
Quote from: SteveInWA on November 30, 2017, 09:44:25 PM
It simply won't work. Use some other service provider. Get set up with a SIP VoIP service provider and provision that provider's SIP user ID and password on one of your OBi's other SPx slots.
See: https://productforums.google.com/forum/#!searchin/voice/webex%7Csort:date (https://productforums.google.com/forum/#!searchin/voice/webex%7Csort:date)
Using a post from Steve's link I called 1-650-479-3208 that a person was having trouble contacting. I received a prompt and then entered "1111#". I received a response something like "1111 is an invalid conference number". It seems to be working for me. I used GV with DTMFMethod set to "Auto".
Edit:
I used an OBi200 with FW 3.2.1 (Build: 5757EX).