OBiTALK Community

Region Specific Technical / Service Provider Support => North America - Including Google Voice, Skype, etc. => Topic started by: mo832 on December 04, 2017, 06:00:45 pm



Title: Simonics gateway or Google Chat down???
Post by: mo832 on December 04, 2017, 06:00:45 pm
Hello,

I myself and a relative both have Obi 100's which we just upgraded to the Simonics GV gateway upon the recent EOL issues with GV and the Obi firmware. It worked flawlessly since that upgrade about a month ago.

Starting tonight, I was on a phone call for about 20 mins and then the call just went dead. I tried to redial, and I got the Obi attendant (I believe), saying "rejected by service provider, reason 500". I check my Obi dashboard which shows "connected" EDIT: "registered" on both SP1 and SP2. But SP2 has GV/Simonics, and does not work. SP1 works with CC as the SIP provider.

The relative has only the SP1 on GV/Simonics, and he gets the same result as me when he tries to dial.

Is there an issue today with the Simonics service or can anyone give any tips or a similar report?

Thanks to all !

edit to add: upon additional brainstorming, it occurred to me that there could also be a problem with Google Chat (or Google Talk?). Anyone please comment.


Title: Re: Simonics gateway down???
Post by: GPz1100 on December 04, 2017, 06:29:23 pm
I have a softphone configured with simonics.  Just tried both inbound and outbound.  Both worked fine.  Maybe your relative needs to reboot their obi?


Title: Re: Simonics gateway down???
Post by: mo832 on December 04, 2017, 06:37:51 pm
I have a softphone configured with simonics.  Just tried both inbound and outbound.  Both worked fine.  Maybe your relative needs to reboot their obi?

It is both Obi units, mine and his. I just tried a power cycle, but it did not help.

Is there anything else I can try, or does anyone else have this issue?


Title: Re: Simonics gateway or Google Chat down???
Post by: GPz1100 on December 04, 2017, 06:43:13 pm
You could try deauthorizing and reauthorize the gateway.  This may change the sip password, so you'll need to update it.  Beyond that I'm not sure what the issue is.  No reports on dslr about this.


Title: Re: Simonics gateway or Google Chat down???
Post by: mo832 on December 04, 2017, 06:58:58 pm
I just tried a softphone with gvgw and the call never even dialed. So yeah, something is off for sure. I suspect the gateway, but I really have no way to tell.

I suppose I could try to de-auth... but isn't it weird that it is happening on 2 different people with the same issues at the same time?


Title: Re: Simonics gateway or Google Chat down???
Post by: GPz1100 on December 04, 2017, 07:06:59 pm
Try adding a "x1" or "x2" (without the quotes) to the end of your simonics username.


Title: Re: Simonics gateway or Google Chat down???
Post by: mo832 on December 04, 2017, 07:36:15 pm
Try adding a "x1" or "x2" (without the quotes) to the end of your simonics username.

You mean on the softphone? Why would this help?

BTW, I just deauthorized and reauthorized, deleted the SP, added it back in with the new password, obi dash page shows "registered".... made a call.... still ERROR !!


Title: Re: Simonics gateway or Google Chat down???
Post by: mo832 on December 04, 2017, 08:07:02 pm
Update:

Now working again on both my and other party's Obi/GV/Simonics.

While I deauthorized and reconfigured, the other party did absolutely nothing but wait.

I read a post on here from years ago which talked about a Gtalk outage yielding the same symptoms. I am still suspecting something along those lines, either with Google or Simonics that may have only affected a portion of the user accounts for a limited period of time.

I would still like to hear any relevant feedback from others who may be aware of anything recent to explain this.

Thanks


Title: Re: Simonics gateway or Google Chat down???
Post by: ProfTech on December 05, 2017, 08:44:37 am
It's Google Voice. It's free. This may be one of those cases where you get what you pay for. If you need or desire real service you may want to use a different ITSP. I can recommend Callcentric and Flowroute. I use GV / Simonics myself but if it fails I have Flowroute as my backup. Eventually I will take GV out of the picture. EDIT If you're looking for free to use with your relative it is available from Callcentric. I've used it for years with my kids. 1 little gotcha regarding the use of the "flash" button on your phones but I can live with it since I know about it.


Title: Re: Simonics gateway or Google Chat down???
Post by: billsimon on December 05, 2017, 09:05:50 am
I read a post on here from years ago which talked about a Gtalk outage yielding the same symptoms. I am still suspecting something along those lines, either with Google or Simonics that may have only affected a portion of the user accounts for a limited period of time.

Good morning,

We did not experience any system-level outage recently. A SIP 500 error indicates that your SIP connection to GVGW was OK but the second leg (GVGW to Google) was disconnected on your account. Accounts get disconnected from time to time for a few reasons. Sometimes one of Google's talk servers goes away (maintenance, error, network issue, etc.) and the accounts logged in to that server have to reconnect. To avoid a traffic flood on our systems this is done in batches. Any time your SIP device is registered your GV account is marked to be logged in, and if it is logged out, the system continually tries to re-login until it succeeds.

Because the GVGW is a shared resource you may have longer delays in this kind of situation than when your Obi is connecting to GV directly (it is only one account on one device).


Title: Re: Simonics gateway or Google Chat down???
Post by: mo832 on December 05, 2017, 12:11:32 pm
It's Google Voice. It's free. This may be one of those cases where you get what you pay for. If you need or desire real service you may want to use a different ITSP. I can recommend Callcentric and Flowroute. I use GV / Simonics myself but if it fails I have Flowroute as my backup. Eventually I will take GV out of the picture. EDIT If you're looking for free to use with your relative it is available from Callcentric. I've used it for years with my kids. 1 little gotcha regarding the use of the "flash" button on your phones but I can live with it since I know about it.

I do have Callcentric as a backup (which continued to work during this outage), but the relative does not. Still, I prefer to use the direct GV setup for typical use as long as it is available and working. Especially now, since GVGW adds the CNAM feature, it makes it more convenient.

Regarding your "gotcha" with the flash button on Callcentric, I have not noticed anything unusual. Can you elaborate?


Title: Re: Simonics gateway or Google Chat down???
Post by: mo832 on December 05, 2017, 12:21:25 pm


 To avoid a traffic flood on our systems this is done in batches. Any time your SIP device is registered your GV account is marked to be logged in, and if it is logged out, the system continually tries to re-login until it succeeds.


Thank you, Bill.

Can you please explain the above in more detail? For example, if Gchat is logged out, and the server is rebooted,etc within 5 minutes, what steps and time frames take place on the GVGW side in order to get reconnected? If the user had no GVGW setup and went straight to GV via a newer Obi device, would it reconnect immediately once the Google server came back up? And in this case last night, did I not need to do anything on the GVGW help page, except just "wait" for the connection to complete?