OBiTALK Community

General Support => Day-to-Day Use => Topic started by: Jeff-66 on December 08, 2017, 09:06:52 am



Title: I setup Simonics SIP yesterday, now getting hammered with call from 123-456-7890
Post by: Jeff-66 on December 08, 2017, 09:06:52 am
was working fine yesterday after I set up my Obi100 with Simonics SIP. even now I can make calls, and receive calls. I'm getting Caller ID info on incoming calls. Normal calls I make & receive are showing up correctly on the G-Voice site.

However, every 1 to 3 minutes, I'm getting a call from '123-456-7890', with no name. If i pick up and answer, there's nothing on the other end. I can't detect anything. If I don't answer, sometimes it goes to voicemail (no msg left though) and sometimes it just hangs up before voicemail.

Normally, this would be easy to handle by going to g-voice and blocking the number, but the strange thing is these calls do not register on g-voice at all as an incoming call. G-voice does not let you block a number unless it's a registered call.

Anyone else experiencing this or know what might be wrong?


Title: Re: I setup Simonics SIP yesterday, now getting hammered with call from 123-456-7890
Post by: billsimon on December 08, 2017, 09:12:59 am
Some routers do not do NAT properly. When you connect your device to our SIP gateway they then open SIP from the whole world back to you Obi.

You can get a better router or change your Obi's SIP listening port so that there is not an obvious path for the SIP scanners to get to your network.

Search forums for "ghost calls" or "SIP scanners"


Title: Re: I setup Simonics SIP yesterday, now getting hammered with call from 123-456-7890
Post by: Jeff-66 on December 08, 2017, 09:52:25 am
Hi Bill, thanks for the reply, and thanks for the service. It's much appreciated.

I will research those, and try to change the listening port. thanks again!



Title: Re: I setup Simonics SIP yesterday, now getting hammered with call from 123-456-7890
Post by: Taoman on December 08, 2017, 09:58:38 am

Anyone else experiencing this or know what might be wrong?

You're getting hit by SIP scanners. Either of the following solutions should fix the problem:

1>Using OBi Expert, change Voice Services-->SPy Service-->X_InboundCallRoute to the following:

{>GV1XXXXXXXXXX:ph} (This is using your "SIP Login/prefix" as seen on your Simonics web page)

y=SP service number (SP1, SP2, SP3, or SP4 under Voice Services) being used for Simonics
XXXXXXXXXX=Google Voice number


2>Using OBi Expert, change Voice Services-->SPy Service-->X_UserAgentPort to a random number between 10000 and 65535, for example, 55120.

y=SP service number (SP1, SP2, SP3, or SP4 under Voice Services) being used for Simonics

Important: You must uncheck both boxes to the right of the field you are trying to edit. Make the change in the exact order shown below. You can't do Step 2 until you do Step 1 first.

Step 1: Uncheck box under OBiTALK Settings for the field you wish to edit

Step 2: Uncheck box under Device Default for the field you wish to edit

Step 3: Edit the field you wish to change

Step 4: Submit and save your settings


Title: Re: I setup Simonics SIP yesterday, now getting hammered with call from 123-456-7890
Post by: Jeff-66 on December 08, 2017, 10:32:27 am

Anyone else experiencing this or know what might be wrong?

You're getting hit by SIP scanners. Either of the following solutions should fix the problem:

Using OBi Expert, change Voice Services-->SPx Service-->X_InboundCallRoute to the following:

{>GV1XXXXXXXXXX:ph} (This is using your "SIP Login/prefix" as seen on Simonics web page)

x=SP slot number being used for Simonics
XXXXXXXXXX=Google Voice number


Using OBi Expert, change Voice Services-->SPx Service-->X_UserAgentPort to a random number between 10000 and 65535, for example, 55120.

x=SP slot number being used for Simonics

Important: You must uncheck both boxes to the right of the field you are trying to edit

This was a homerun! I used your 2nd method and it worked. The scans stopped 100%. They were coming in every 10-15 seconds, tying up the phone. it was highly annoying. Thanks a ton for the info!


Title: Re: I setup Simonics SIP yesterday, now getting hammered with call from 123-456-7890
Post by: gccch on December 08, 2017, 11:28:18 am

Anyone else experiencing this or know what might be wrong?

You're getting hit by SIP scanners. Either of the following solutions should fix the problem:

Using OBi Expert, change Voice Services-->SPx Service-->X_InboundCallRoute to the following:

{>GV1XXXXXXXXXX:ph} (This is using your "SIP Login/prefix" as seen on Simonics web page)

x=SP slot number being used for Simonics
XXXXXXXXXX=Google Voice number


Using OBi Expert, change Voice Services-->SPx Service-->X_UserAgentPort to a random number between 10000 and 65535, for example, 55120.

x=SP slot number being used for Simonics

Important: You must uncheck both boxes to the right of the field you are trying to edit

Sad to say, this worked for about an hour for me, then I got another 1234567890 call. Must be another way they are getting in.


Title: Re: I setup Simonics SIP yesterday, now getting hammered with call from 123-456-7890
Post by: Taoman on December 08, 2017, 11:36:34 am

Sad to say, this worked for about an hour for me, then I got another 1234567890 call. Must be another way they are getting in.

Which solution did you use that didn't work? Are you sure the edit you made actually stuck?

If one solution didn't work try the other one.

There is a third solution if neither of the above two work.



Title: Re: I setup Simonics SIP yesterday, now getting hammered with call from 123-456-7890
Post by: gccch on December 08, 2017, 11:47:12 am

Sad to say, this worked for about an hour for me, then I got another 1234567890 call. Must be another way they are getting in.

Which solution did you use that didn't work? Are you sure the edit you made actually stuck?

If one solution didn't work try the other one.

There is a third solution if neither of the above two work.



I implemented your solution, but it seems it is not sticking after reboot. I don't understand the solution offered by Bill Simon well enough to implement. 


Title: Re: I setup Simonics SIP yesterday, now getting hammered with call from 123-456-7890
Post by: gccch on December 08, 2017, 11:51:11 am
The changes are not sticking.


Title: Re: I setup Simonics SIP yesterday, now getting hammered with call from 123-456-7890
Post by: Taoman on December 08, 2017, 11:55:32 am
The changes are not sticking.

Are you making the changes on the OBitalk website using Advanced Configuration (OBi Expert)??

After you make the changes are you hitting Submit and then saving your changes?


Title: Re: I setup Simonics SIP yesterday, now getting hammered with call from 123-456-7890
Post by: Jeff-66 on December 08, 2017, 12:06:10 pm
The changes are not sticking.

If you make the changes directly on the Obi device, it will pull settings from the Obi "cloud". As Taoman said, you need to make the changes on the obitalk website.

I found this to be true of any changes you make on the device. Make sure the 'master' settings on the site match (or just do them from there). took me a while to figure this out yesterday when I was setting up SIP. I was getting really frustrated when I'd make 9 different edits, and then it'd just revert back to what was there before! Finally, i went to the Obitalk settings here on the site and made the edits there and they've stuck ever since.

Hours later now, still not a single SIP scan call. Thanks again Bill and Taoman!


Title: Re: I setup Simonics SIP yesterday, now getting hammered with call from 123-456-7890
Post by: gccch on December 08, 2017, 12:16:51 pm
I have been making the changes only on the device. I'm on it now.


Title: Re: I setup Simonics SIP yesterday, now getting hammered with call from 123-456-7890
Post by: Taoman on December 08, 2017, 12:32:02 pm
I have been making the changes only on the device. I'm on it now.

I assume you had Google Voice before this? If so, you had to configure it on the OBitalk website interface.

If the above is true why are you now "making the changes only on the device?" That is your problem.


Title: Re: I setup Simonics SIP yesterday, now getting hammered with call from 123-456-7890
Post by: gccch on December 08, 2017, 01:05:13 pm
I have been making the changes only on the device. I'm on it now.

I assume you had Google Voice before this? If so, you had to configure it on the OBitalk website interface.

If the above is true why are you now "making the changes only on the device?" That is your problem.

True. Cause I'm not so good at this. I think I got it now. Changes are sticking.


Title: Re: I setup Simonics SIP yesterday, now getting hammered with call from 123-456-7890
Post by: precht on December 08, 2017, 09:08:53 pm

Anyone else experiencing this or know what might be wrong?

You're getting hit by SIP scanners. Either of the following solutions should fix the problem:

Using OBi Expert, change Voice Services-->SPx Service-->X_InboundCallRoute to the following:

{>GV1XXXXXXXXXX:ph} (This is using your "SIP Login/prefix" as seen on Simonics web page)

x=SP slot number being used for Simonics
XXXXXXXXXX=Google Voice number


Using OBi Expert, change Voice Services-->SPx Service-->X_UserAgentPort to a random number between 10000 and 65535, for example, 55120.

x=SP slot number being used for Simonics

Important: You must uncheck both boxes to the right of the field you are trying to edit
Thanks for the detailed instructions.

Just changed these settings for my device and looking forward to no more ringing


Title: Re: I setup Simonics SIP yesterday, now getting hammered with call from 123-456-7890
Post by: ThriftyDude on December 08, 2017, 10:27:18 pm
I was in a similar situation. Set up Simonics SIP a few days ago, and got hammered by SIP scanners today. I unpugged my OBi device for awhile, and just plugged it back in. The calls seem to have stopped this evening, but I changed the values for the X_InboundCallRoute and X_UserAgentPort variables as suggested in this thread.

I'm interested in also setting up the X_AccessList variable under Service Providers - ITSP Profile x SIP to limit the IP addresses that can connect to my device. Does anyone know the IP addresses used by Simonics?


Title: Re: I setup Simonics SIP yesterday, now getting hammered with call from 123-456-7890
Post by: Taoman on December 08, 2017, 11:12:24 pm
Does anyone know the IP addresses used by Simonics?

They're all listed here. Since Bill Simon seems to keep current with his proxy server IP addresses, using X_AccessList is a viable option. I added them as soon as I saw the full list.

https://simonics.com/news/ (https://simonics.com/news/)



Title: Re: I setup Simonics SIP yesterday, now getting hammered with call from 123-456-7890
Post by: swan2swan on December 09, 2017, 11:49:44 pm
The same here but I have no idea how to change settings. Had to unplug my phone to get some sleep. #'1008 calling every minute.

Update: During the night I finally unplugged my unit. In the morning more ghost calls - I have used all the suggestions and now I can not receive any calls. Please help me!! :(
Thank you! <3


Title: Re: I setup Simonics SIP yesterday, now getting hammered with call from 123-456-7890
Post by: KennySD on December 10, 2017, 08:38:59 am
I tried to implement the fix listed above, but I can't change Voice Services-->SPx Service-->X_InboundCallRoute or Voice Services-->SPx Service-->X_UserAgentPort. I have unchecked OBITALK Settings for both, but I can't delete the information in the field and replace. The information won't delete.

Both fields X_UserAgentPort and AuthUserName have redexclmation points to the right of the field value box.

Any thoughts or suggestions?

Thanks


Title: Re: I setup Simonics SIP yesterday, now getting hammered with call from 123-456-7890
Post by: Taoman on December 10, 2017, 08:49:35 am
I tried to implement the fix listed above, but I can't change Voice Services-->SPx Service-->X_InboundCallRoute or Voice Services-->SPx Service-->X_UserAgentPort. I have unchecked OBITALK Settings for both, but I can't delete the information in the field and replace. The information won't delete.

Then you haven't done this which is why I used bold lettering:

Quote
Important: You must uncheck both boxes to the right of the field you are trying to edit


Title: Re: I setup Simonics SIP yesterday, now getting hammered with call from 123-456-7890
Post by: KennySD on December 11, 2017, 06:58:39 am
The Device Default settings are all unchecked, and can't be checked - they're grayed out. I've attached a screen shot.


Title: Re: I setup Simonics SIP yesterday, now getting hammered with call from 123-456-7890
Post by: Taoman on December 11, 2017, 08:15:24 am
The Device Default settings are all unchecked, and can't be checked - they're grayed out. I've attached a screen shot.

Ok, I will spell it out for you step by complicated step:

Step 1: Uncheck box under OBiTALK Settings for the field you wish to edit

Step 2: Uncheck box under Device Default for the field you wish to edit

Step 3: Edit the field you wish to change

Step 4: Submit and save your settings

That's as simple as I know how to make it.


Title: Re: I setup Simonics SIP yesterday, now getting hammered with call from 123-456-7890
Post by: KennySD on December 11, 2017, 11:12:17 am
The Device Default check boxes are both unchecked and grayed out. I can remove the check from the ObiTalk Settings check boxes, but still can't alter the settings.


Title: Re: I setup Simonics SIP yesterday, now getting hammered with call from 123-456-7890
Post by: drgeoff on December 11, 2017, 11:30:38 am
Read Step 1 again!!


Title: Re: I setup Simonics SIP yesterday, now getting hammered with call from 123-456-7890
Post by: Taoman on December 11, 2017, 11:30:58 am
The Device Default check boxes are both unchecked and grayed out. I can remove the check from the ObiTalk Settings check boxes, but still can't alter the settings.

You're killing me.

Since you like to post pictures, please post a picture showing where the ObiTALK settings box is unchecked next to the X_InboundCallRoute field. Please take a screenshot of that and post it.

So far, both of your pictures have shown all ObiTALK settings with a checkmark in the box. Show me one without a checkmark under ObiTALK settings.


Title: Re: I setup Simonics SIP yesterday, now getting hammered with call from 123-456-7890
Post by: swan2swan on December 11, 2017, 12:44:51 pm
I finally got it to work! :) The key is to follow the instructions carefully.
Thanks Bill and Taoman!<3


Title: Re: I setup Simonics SIP yesterday, now getting hammered with call from 123-456-7890
Post by: billsimon on December 11, 2017, 08:00:10 pm
Thanks to Taoman for the guide. I have published it on our knowledge base as well: http://support.simonics.com/support/solutions/articles/3000072997-ghost-calls-sip-scanners-calls-from-random-and-bogus-numbers


Title: Re: I setup Simonics SIP yesterday, now getting hammered with call from 123-456-7890
Post by: KennySD on December 12, 2017, 06:47:27 am
Thank you Taoman. It finally worked. The problem I was having was that when I removed the checkbox from the ObiTalk Settings, it DID NOT automatically insert the checkbox into the Default Settings checkbox.

I was trying to make the changes on a Mac with Firefox, and was unsuccessful. However, on a PC with Chrome, it did work.

Hopefully the ringing stops.


Title: Re: I setup Simonics SIP yesterday, now getting hammered with call from 123-456-7890
Post by: Taoman on December 12, 2017, 07:06:57 am
The problem I was having was that when I removed the checkbox from the ObiTalk Settings, it DID NOT automatically insert the checkbox into the Default Settings checkbox.


Wow. Thanks for reporting back. I have not seen or heard of that kind of behavior before. I can certainly see how you would be confused by what I/we were telling you to do.


Title: Re: I setup Simonics SIP yesterday, now getting hammered with call from 123-456-7890
Post by: June2017 on December 21, 2017, 11:06:44 pm
I followed the thread and changed the settings. I'm glad that the calls stopped. But I found all the incoming calls go to my google voice, not ring my phone anymore. Can you help me to fix this problem?
Thanks!


Title: Re: I setup Simonics SIP yesterday, now getting hammered with call from 123-456-7890
Post by: Taoman on December 22, 2017, 07:51:16 am
I followed the thread and changed the settings. I'm glad that the calls stopped. But I found all the incoming calls go to my google voice, not ring my phone anymore. Can you help me to fix this problem?
Thanks!

Go back to step 1 and change X_InboundCallRoute back to the default of ph. Submit and save your settings.

If that fixes things and you can receive calls again it probably means you got the syntax of your X_InboundCallRoute slightly wrong. After making the change, if you can still receive calls but aren't getting any SIP scanner calls you can just leave things as they are.

Using either step 1 or step 2 should stop the SIP scanner problem. You don't need both.




Title: Re: I setup Simonics SIP yesterday, now getting hammered with call from 123-456-7890
Post by: June2017 on December 22, 2017, 12:43:52 pm
Thanks. I deleted the device and re-registered again. Now it's working.


Title: Re: I setup Simonics SIP yesterday, now getting hammered with call from 123-456-7890
Post by: ChuckyGreen on January 04, 2018, 07:19:08 pm

Anyone else experiencing this or know what might be wrong?

You're getting hit by SIP scanners. Either of the following solutions should fix the problem:

1>Using OBi Expert, change Voice Services-->SPy Service-->X_InboundCallRoute to the following:

{>GV1XXXXXXXXXX:ph} (This is using your "SIP Login/prefix" as seen on your Simonics web page)

y=SP service number (SP1, SP2, SP3, or SP4 under Voice Services) being used for Simonics
XXXXXXXXXX=Google Voice number


2>Using OBi Expert, change Voice Services-->SPy Service-->X_UserAgentPort to a random number between 10000 and 65535, for example, 55120.

y=SP service number (SP1, SP2, SP3, or SP4 under Voice Services) being used for Simonics

Important: You must uncheck both boxes to the right of the field you are trying to edit. Make the change in the exact order shown below. You can't do Step 2 until you do Step 1 first.

Step 1: Uncheck box under OBiTALK Settings for the field you wish to edit

Step 2: Uncheck box under Device Default for the field you wish to edit

Step 3: Edit the field you wish to change

Step 4: Submit and save your settings

Hi. I registered in this forum just to say thank you to Taoman. Your instructions were just what I needed. I used the second solution and now I don't get phone calls every 5 minutes!

Newbie questions, can the SOBs scan ALL the ports to find the random one I chose?
What was the purpose of the scan, getting into the computer?
I answered the phone, am I screwed?
Thanks again!
 


Title: Re: I setup Simonics SIP yesterday, now getting hammered with call from 123-456-7890
Post by: ChuckyGreen on January 04, 2018, 07:38:00 pm
Some routers do not do NAT properly. When you connect your device to our SIP gateway they then open SIP from the whole world back to you Obi.

You can get a better router or change your Obi's SIP listening port so that there is not an obvious path for the SIP scanners to get to your network.

Search forums for "ghost calls" or "SIP scanners"

Hi Bill. First, thank you for the gateway. I'm a subscriber (OBI100) and won't buy a new OBi just on principle, I was promised life time service and life time service I'll have!
Now to the point, I have no idea what a NAT is or does. I assume is not the little antenna they give you? don't laugh, a lot of us only know you "plug the router to the Internets" I've never even heard of SIP scanners, maybe a warning in your page could help other people in my situation?
One more thing, I need to change my 2008 router. I like the TP-Link Archer-C50 - AC1200, It's cheap and has good recommendations. Can you and anybody else here with knowledge of this things recommend It for VOIP?

Thank you!


Title: Re: I setup Simonics SIP yesterday, now getting hammered with call from 123-456-7890
Post by: Taoman on January 04, 2018, 08:01:08 pm
I've never even heard of SIP scanners, maybe a warning in your page could help other people in my situation?


Like this warning?

http://support.simonics.com/support/solutions/articles/3000072997-ghost-calls-sip-scanners-calls-from-random-and-bogus-numbers (http://support.simonics.com/support/solutions/articles/3000072997-ghost-calls-sip-scanners-calls-from-random-and-bogus-numbers)



Title: Re: I setup Simonics SIP yesterday, now getting hammered with call from 123-456-7890
Post by: Taoman on January 04, 2018, 08:26:02 pm

Newbie questions, can the SOBs scan ALL the ports to find the random one I chose?
What was the purpose of the scan, getting into the computer?
I answered the phone, am I screwed?


They could scan all ports but they don't. They scan just the typical VoIP ports like 5060.
The purpose of the scan is to find unsecured VoIP endpoints so they can make long distance phone calls on your dime.
Answering or not answering the phone is irrelevant to SIP scanners.


Title: Re: I setup Simonics SIP yesterday, now getting hammered with call from 123-456-7890
Post by: DavidW on January 06, 2018, 05:19:13 pm
Just want to thank you all for this. I just was able to setup my old Obi110 with GV again after several years with Vestalink (yuck) when GV and the Obi would no longer play well together. Thanks to Simonics I am good to go and with the info here I hope to avoid spammers. Happy New Year!