Everything was by and large working well since switching over to the GVGW a few days ago, after preventing the SIP scanners.
Unfortunately, noticed starting this afternoon that neither of my Obi100 devices are able to make outgoing calls -- the destination number answers, but there's no audio on either end. Some incoming calls also just ringing, but similarly, when I answer, nothing's audible on either end.
I've tried reverting all the default/factory settings and rebooting, including reverting under the Expert configuration menu, re-added GVGW and it shows as registered under SP1. All using SteveInWA's helpful GVGW settings, including port 5060, from https://www.obitalk.com/forum/index.php?topic=13147.0
Also played around at the Simonics GVGW portal page, setting Google Voice to "Offline" and back "Online", but no improvement. Google Voice seems fine, as I can make calls using the Hangouts app and via the desktop Hangouts site.
Very peculiar behavior, and would appreciate any tips.
One-way or no-audio symptoms like this are usually due to NAT problems or SIP ALG interfering. Check that you don't have a SIP ALG or SIP Helper turned on on your router.
Quote from: billsimon on December 11, 2017, 06:41:45 PM
One-way or no-audio symptoms like this are usually due to NAT problems or SIP ALG interfering. Check that you don't have a SIP ALG or SIP Helper turned on on your router.
Thanks for the prompt response. I Google'd and notice my Netgear router does have a "Disable SIP ALG" option (https://kb.netgear.com/30796/How-to-disable-SIP-ALG-on-your-NETGEAR-device-using-the-genie-interface), so I enabled that setting and rebooted the router, but no improvement, alas.
Everything was working well for a few days, and I hadn't changed any of my router (or Obitalk) settings, so it's a bit befuddling.
For reference, I'm attaching screenshots of my System Status, ITSP SIP A and SP1 options from my Expert configuration settings.
Playing around with several phones and teased things out a bit -- this inability to call (and sometimes receive) appears to only affect my GV numbers on the Obi. I've tried incoming and outgoing calls with numbers on Verizon and AT&T and they were fine with my Obi/GV. It seems to only affect calls between GV numbers involving the Obi, oddly.
On a family member's line, GV is forwarded to the device and wouldn't work for any incoming/outgoing calls from either of our Obi devices -- but if we bypassed the GV number to her direct number, both incoming and outgoing calls were fine from my Obi/GV.
So to summarize...
Not working:
-GV (Hangouts) to GV (Obi/GVGW)
-GV (Obi/GVGW) to GV (Hangouts)
-GV (Obi/GVGW) to GV (Obi/GVGW)
Working:
-Non-GV to GV (Obi/GVGW)
-GV (Obi/GVGW) to non-GV
-GV (Hangouts) to GV (Hangouts) -- separate devices calling with Hangouts, e.g. mobile and desktop
I can't tell from your posts which OBi devices you are using with GVGW vs. Google Voice directly. However, you should understand that this is an "all or nothing" scenario: you must either only use GVGW or only use the native Google Voice support in current OBi products, not a combination of both.
Quote from: SteveInWA on December 11, 2017, 09:09:28 PM
I can't tell from your posts which OBi devices you are using with GVGW vs. Google Voice directly. However, you should understand that this is an "all or nothing" scenario: you must either only use GVGW or only use the native Google Voice support in current OBi products, not a combination of both.
Thanks, right, I comprehend this. GV stopped working for both my Obi100's directly, so I'm using GVGW for both devices.
In my schematic above, I'm referring to "GV" as in a Google Voice number with the Simonics GVGW on my Obi100. I'll revise it to be more clear.
If any folks have any ideas for what may the culprit, would much appreciate some input
It seems like you are mixing together two different and unrelated issues, which is making it impossible to understand what is broken and what is simply working as designed.
First issue: an inbound telephone call from some unrelated phone number (for purposes of this test, NOT your own Google Voice number nor some other Google Voice number) to Google Voice number one should ring the OBi SPx that is configured to use THAT Google account. If it doesn't, then you have a GVGW and/or OBi configuration error.
Separate issue: call your own Google Voice number from the phone and SPx that is configured to use THAT Google account. One of two things will happen: you will either be sent directly to your Google Voice voicemail box, or whatever other phone(s) you might have assigned as linked/forwarding numbers will ring.
Please just deal with one OBi and one Google Voice account at a time, and don't confuse things by trying to call one OBi from the other.
Quote from: SteveInWA on December 11, 2017, 09:42:13 PM
It seems like you are mixing together two different and unrelated issues, which is making it impossible to understand what is broken and what is simply working as designed.
First issue: an inbound telephone call from some unrelated phone number (for purposes of this test, NOT your own Google Voice number nor some other Google Voice number) to Google Voice number one should ring the OBi SPx that is configured to use THAT Google account. If it doesn't, then you have a GVGW and/or OBi configuration error.
Thanks. Yes, the Obi/GVGW phone has no issues ringing or answering from unrelated phone numbers that are non-Google Voice (like Verizon or AT&T phone numbers). And we can both hear each other on either end of the calls.
However, when I try to call an unrelated phone number that's using Google Voice, there's nothing audible on either end. The calls always ring, we just can't hear each other. Essentially, using my Obi/GVGW, I've tried calling several family and friends who hear it ring and pick up. Those with non-GV service (e.g. AT&T) have no problem hearing me and I can hear them. Conversely, those who are using GV -- either with GV forwarding or using Hangouts to pick up -- they cannot hear anything audibly, nor can I hear them. The calls always ring, we just can't hear each other.
QuoteSeparate issue: call your own Google Voice number from the phone and SPx that is configured to use THAT Google account. One of two things will happen: you will either be sent directly to your Google Voice voicemail box, or whatever other phone(s) you might have assigned as linked/forwarding numbers will ring.
Right, so there's no issue here. I get sent to my GV voicemail when dialing my GV number from the Obi/GVGW phone.
---
Ultimately, it appears to be some unfortunate interaction between GV numbers and my Obi/GVGW. I've not changed any router, Obitalk, or Google Voice settings in the intervening days when everything was working well
Link a real, 10-digit forwarding phone number to the suspect Google Voice account, via the Google Voice settings page -- preferably a mobile phone number on an Android or iPhone. Set up the Google Voice mobile app on that phone. Call some other Google Voice number from your mobile phone, using Google Voice.
Using Google Hangouts on a desktop or laptop computer, on this web page: https://hangouts.google.com/ (https://hangouts.google.com/), call the other Google Voice number.
If the two parties can hear each other in both cases, then this is not a Google Voice bug.
Quote from: SteveInWA on December 11, 2017, 10:50:27 PM
Link a real, 10-digit forwarding phone number to the suspect Google Voice account, via the Google Voice settings page -- preferably a mobile phone number on an Android or iPhone. Set up the Google Voice mobile app on that phone. Call some other Google Voice number from your mobile phone, using Google Voice.
Using Google Hangouts on a desktop or laptop computer, on this web page: https://hangouts.google.com/ (https://hangouts.google.com/), call the other Google Voice number.
If the two parties can hear each other in both cases, then this is not a Google Voice bug.
Thanks, I did exactly these tests when I was teasing things a few hours, calling between GV numbers and had no issues. I went ahead and just repeated them several times and it's still fine. Using that same GV account (the one used on my Obi/GVGW devices) to call another GV account, Hangout works fine, between an Android and desktop.
It's only my when using Obi/GVGW to call other GV numbers (forwarded or Hangouts), and vice versa, that runs into these ails.
To reiterate:
Working:
-Non-GV (e.g. AT&T/Verizon) to Obi/GVGW
-Obi/GVGW to non-GV
-GV number (Hangouts) to GV number (Hangouts)
Not working:
-GV number (Hangouts) to Obi/GVGW
-Obi/GVGW to GV number (Hangouts)
Sorry, but I have no explanation for that behavior.
Unfortunately, am still encountering the same issues with my Obi/GVGW calling GV numbers :(
One additional bit of troubleshooting. As I noticed both my Obi's (attached to the same home router) are afflicted with the same issue, I wondered whether it was related to my IP address. That is, whether Google Voice or something else external has blocked/banned my IP. I unplugged my Comcast modem and router for a bit to force a new DHCP IP.
Unfortunately, with the new IP address, same ails. Using both of my Obi's, still unable to hear anything on outgoing calls from the Obi to GV numbers. Rings fine, but nothing audible
Ditto on an Obi200 without Simonics. Also with two G-Voice numbers. Both same issue.
Ditto for me also.
When trying to call from one OBi200 using Simonics to a separate OBi200 configured with Google Voice (using XMPP) I am getting a 480 SIP error: "The number you dialed was rejected by the service provider."
Hopefully Bill will have some insight on this as it seems pervasive.
^^Have you tried the same sip credentials using a softphone (android, windows, etc..)? Similar results?
I only have the gateway configured in a softphone (zoiper windows), and have not experienced any issues calling other gv numbers.
If it's affecting the Obi200 without GVGW then it's probably something going wrong at the GV side. Maybe not for all numbers.
I just tried a GVGW # to GVGW # call (which does go out to GV/PSTN and back, doesn't stay SIP) and made a successful connection.
Quote from: GPz1100 on December 12, 2017, 02:09:23 PM
^^Have you tried the same sip credentials using a softphone (android, windows, etc..)? Similar results?
I only have the gateway configured in a softphone (zoiper windows), and have not experienced any issues calling other gv numbers.
Good idea. Just tested using a softphone registered to Simonics and I could call the other Google Voice number without issue.
So what the hell?? Why would the call be rejected when using an OBi device?
For sh... and giggles, try changing the user agent in the obi to "Z 3.15.40006 rv2.8.20" (UA string from zoiper as it appears in call centric's connected extensions list).
I believe the proper place to change this is X_UserAgentName under Service providers/ITSP profile {x}/SIP .
To be clear, GVGW is not discriminating in any way based on UA.
Quote from: GPz1100 on December 12, 2017, 02:27:01 PM
For sh... and giggles, try changing the user agent in the obi to "Z 3.15.40006 rv2.8.20" (UA string from zoiper as it appears in call centric's connected extensions list).
I believe the proper place to change this is X_UserAgentName under Service providers/ITSP profile {x}/SIP .
Gave it a shot but no joy. Same error message.
Bill, does the UA get transmitted further upstream beyond gvgw?
.
.
Never mind. It was a punt at best.
My thread on this: http://www.obitalk.com/forum/index.php?topic=13312.0
Hangouts fine. Through a Cellphone number fine. Through Google Home fine.
Just Obihai Google Voice calling to other Google Voice numbers. Or dialing own to check Voicemail. Receiving calls is fine. Just placing to other G-Voice numbers. No audio.
Anyone have an OBi10xx IP phone that also has a Simonics account? If so, would you be willing to register to Simonics with your OBi IP phone and then try calling another Google Voice number to see what happens?
SteveInWA? Didn't you say you had a Simonics account?
I can't duplicate this issue, and Google won't even consider looking at it, unless at least 10 users are experiencing it at the "doesn't work at all" level.
I'm having the same issue, no audio when trying to call my own # to check voicemail or to other GV/obihai users. brand new 200 replacing my 100 which stopped working last week. experienced user since 2012 so no I don't have anything configured wrong.
I'm sleep-deprived today. I have some time to test it tomorrow, and I have three different test/troubleshooting Google Voice accounts, so I'll see if I can duplicate it. Taoman, good idea about trying the IP phone to see if it's limited to the 20x models. Yes, I have a spare 1022 IP phone along with my "production" 1032 and 2182, so I have a lot of permutations.
Off-topic, but I've also been trying to carve out test time to figure out why OBi IP phones (which all have OPUS wideband CODEC support) configured with Callcentric numbers will negotiate to use OPUS when no CC call treatments are used, but they can only do G.711 when one of the phones is part of a simulring call treatment group. Sheesh, VoIP sure has too many things that can go south.
Quote from: SteveInWA on December 12, 2017, 06:34:16 PM
I'm sleep-deprived today. I have some time to test it tomorrow, and I have three different test/troubleshooting Google Voice accounts, so I'll see if I can duplicate it. Taoman, good idea about trying the IP phone to see if it's limited to the 20x models. Yes, I have a spare 1022 IP phone along with my "production" 1032 and 2182, so I have a lot of permutations.
Off-topic, but I've also been trying to carve out test time to figure out why OBi IP phones (which all have OPUS wideband CODEC support) configured with Callcentric numbers will negotiate to use OPUS when no CC call treatments are used, but they can only do G.711 when one of the phones is part of a simulring call treatment group. Sheesh, VoIP sure has too many things that can go south.
Thank you, look forward to your testing!
I have noticed the same thing. My setup is configured with an obi100 gvgw. When I dial my other google voice number that forwards to a cell I get no audio. Calling the cell directly works. One thing that I did notice is if I let it ring for a longer set of rings, i.e I don't answer immediately, the call will go through just fine with audio.
This morning one of my GV numbers is showing this behavior.
Quote from: billsimon on December 13, 2017, 05:46:13 AM
This morning one of my GV numbers is showing this behavior.
Today when I make the same call I made yesterday from one OBi200 using Simonics to another OBi200 with (XMPP) Google Voice configured on it.... now works fine. Yesterday I got a 480 SIP error every time I tried it and I have made no configuration changes.
Although, I'm still unclear why it worked with a softphone (registered to Simonics) yesterday and not an OBi device.
asked to repost this here as it may be related:
original post elsewhere:
My brother has an OBI 200 (his OBI dashboard showing "connected") which had been working fine. Now, when he calls my OBI 200, the phone rings at my end and I can answer but hear nothing. At his end, it keeps ringing? He can receive calls OK. My OBI 200 seems to work fine when I place/receive calls from other numbers.
Update:
Phone working OK now in recent test. Did not change anything I know of.
I have observed a similar no audio behavior with my google voice numbers (using Obi100 & Obi202), especially when receiving calls (inbound). I also experienced the abruptly dropped call as soon as I received a call using android Hangouts (Samsung S8+). Both inbound calls were made from VOIP (my other google voice and my company's Interactive Intelligence CIC phone). Outgoing calls were fine.
Quote from: billsimon on December 13, 2017, 05:46:13 AM
This morning one of my GV numbers is showing this behavior.
The problem has gone away on this number.
Quote from: billsimon on December 13, 2017, 03:05:54 PM
Quote from: billsimon on December 13, 2017, 05:46:13 AM
This morning one of my GV numbers is showing this behavior.
The problem has gone away on this number.
Very glad to report the same for both my Obi's and their respective GV accounts/numbers. Haven't changed any settings on my Obi devices, router, etc., but calls are all going through now.
Have tried using my Obi's with GVGW to call multiple GV numbers, including to forwarded numbers, to desktop Hangouts, and to my other Obi, and all had no issues answering with audio.
Very relieved to see someone/something resolved this -- do we know if it was on the Google Voice side, all along? And unrelated to Obitalk or the Simonics GVGW? As it appears several Obi200 users were affected, as well...
Just to be clear, this specific symptom (calls from one GV/XMPP endpoint to another ring, but the session doesn't set up, thus not sending/receiving audio) was/is not caused by GVGW. Some GVGW users have posted issues that may have had other root causes with their GVGW/SIP/OBi configuration, which could complicate identifying the actual issue.
Is anyone still having this issue? I chatted with one of my contacts at Google Voice today. In this scenario (one GV number calling another via XMPP), the calls are "on-net", meaning that they aren't traversing the PSTN, but instead, carried over the internal network. There have been some isolated incidents of the called endpoint ringing, but the call setup doesn't complete, so there's no audio stream. It hasn't been widespread enough to identify the root cause, so if this goes down hard again, they can investigate it further.
As a side note, as with most large companies, software and infrastructure changes are coming to a year-end freeze, and this means, on the plus side, I don't expect anything else to mysteriously break. ::) On the minus side, if this issue surfaces again this month, I don't expect anyone will be able to work on it.
Quote from: SteveInWA on December 13, 2017, 04:02:24 PM
Is anyone still having this issue?
Yep. I know of three people including myself still experiencing (as of 7:40 pm EST) what I describe in this post:
http://www.obitalk.com/forum/index.php?topic=13312.msg85763#msg85763
Quote from: billsimon on December 13, 2017, 03:05:54 PM
Quote from: billsimon on December 13, 2017, 05:46:13 AM
This morning one of my GV numbers is showing this behavior.
The problem has gone away on this number.
This morning the problem is back on the same number (but not on my other numbers, which were never affected).
Quote from: SteveInWA on December 13, 2017, 04:02:24 PM
Just to be clear, this specific symptom (calls from one GV/XMPP endpoint to another ring, but the session doesn't set up, thus not sending/receiving audio) was/is not caused by GVGW. Some GVGW users have posted issues that may have had other root causes with their GVGW/SIP/OBi configuration, which could complicate identifying the actual issue.
Is anyone still having this issue? I chatted with one of my contacts at Google Voice today. In this scenario (one GV number calling another via XMPP), the calls are "on-net", meaning that they aren't traversing the PSTN, but instead, carried over the internal network. There have been some isolated incidents of the called endpoint ringing, but the call setup doesn't complete, so there's no audio stream. It hasn't been widespread enough to identify the root cause, so if this goes down hard again, they can investigate it further.
As a side note, as with most large companies, software and infrastructure changes are coming to a year-end freeze, and this means, on the plus side, I don't expect anything else to mysteriously break. ::) On the minus side, if this issue surfaces again this month, I don't expect anyone will be able to work on it.
Just to let you know, Steve, I also have been experiencing this issue with half of my GV numbers this morning--sporadically--but I have kept track of them nor has it risen to the point where I would post at the GV forum yet. If it continues throughout the morning, I'll keep track and post over at the GV forum.
Quote from: billsimon on December 14, 2017, 06:24:29 AM
Quote from: billsimon on December 13, 2017, 03:05:54 PM
Quote from: billsimon on December 13, 2017, 05:46:13 AM
This morning one of my GV numbers is showing this behavior.
The problem has gone away on this number.
This morning the problem is back on the same number (but not on my other numbers, which were never affected).
I'm now experiencing this behavior as well. It suddenly worked last night when I tested by checking VM before bed but was not working again this morning when I left for work. Working again when I came home for lunch... so I expect it will be back to not working again this evening if it follows the pattern I'm seeing in other users posts.
I've also noticed ghost voicemails where it says on my Phone I have a voicemail and open the app and nothing....
Friend's phone alerted them of an old, old voicemail....
Bizarre.
I have an Obi110 and recently added went with Simonics GVGW
I am now getting non-stop calls in middle of the night and day which are direct into my OBI. No record of those calls in Google voice.
Any ideas how to resolve this?
Quote from: mendel on December 15, 2017, 04:46:19 AM
I have an Obi110 and recently added went with Simonics GVGW
I am now getting non-stop calls in middle of the night and day which are direct into my OBI. No record of those calls in Google voice.
Any ideas how to resolve this?
Check out these instructions to block the SIP scanners:
https://www.obitalk.com/forum/index.php?topic=13278.msg85407#msg85407