OBiTALK Community

General Support => New to Using the OBi / VoIP => Topic started by: GaryYang on March 06, 2018, 06:49:20 pm



Title: Does Callcentric inbound CNAM work with the DID free number?
Post by: GaryYang on March 06, 2018, 06:49:20 pm
Hello All. I am a new user here. After setting GV + CC's E911 with ObiTalk 200. Everything seems to work as designed (not always as hoped  ;)), but CNAM seems not working. I have enabled CC CNAM per CC instructions, set GV forwarding to the CC free number. But, when I receive inbound calls, I never see callers' names. Their numbers display correctly. After search CC website, I realized that CC seems suggests that it only support for paid number. "CNAM is available to all Callcentric customers for any paid phone numbers on your account;" (https://www.callcentric.com/faq/31#309 (https://www.callcentric.com/faq/31#309)).

I even tried CC's "Phone Book" feature. I does not work for me either.

Can someone tell me if this is what supposed to be, or I am missing something?

If this is it how it works, the DID free number is really useless to me because the E911 service does need it either. However, I saw a few instructional posts in this forum says something like "uncheck GV forwarding to Google Chat,  add CC number and check GV forwarding to the CC number" as part of CC E911 setup.

Thanks.


Title: Re: Does Callcentric inbound CNAM work with the DID free number?
Post by: GPz1100 on March 06, 2018, 07:22:31 pm
Yes, it works with the free DID.  See settings below.

https://my.callcentric.com/preferences.php


Title: Re: Does Callcentric inbound CNAM work with the DID free number?
Post by: GaryYang on March 06, 2018, 08:05:21 pm
I had already enabled this option, but didn't work.


Title: Re: Does Callcentric inbound CNAM work with the DID free number?
Post by: GPz1100 on March 06, 2018, 09:10:00 pm
I do see the wording in the FAQ.  I wonder if they changed this recently.

In google voice, you have unchecked forwarding to google chat, right?  If not, then google chat will be the first to receive the call, followed by the callcentric forwarding number a moment or so later.  If the obi is receiving the google chat call first, it won't include CNAM, just the number.





Title: Re: Does Callcentric inbound CNAM work with the DID free number?
Post by: GaryYang on March 07, 2018, 05:39:47 am
That's right. I unchecked forwarding to google chat.