OBiTALK Community

General Support => On-Topic: Obihai and OBi Products => Topic started by: webraider on March 08, 2018, 05:31:32 pm



Title: How to access POTS line (Line 2) with Obi212?
Post by: webraider on March 08, 2018, 05:31:32 pm
Just got my Obi 212 working with GV no problem.  I can't seem to get the regular phone line that's plugged into the Obi212 to work.  With my 110 if someone called me on that line, it automatically rang, and I could access it for calling out by dialing "#" first and waiting for the tone.  How do I get my POTS (Plain old telephone line) to work with the 212?  When it rings (as I call it from my cell phone), I can see one of the lights blinking to indicate a call, but my phone will not ring.  Am I missing something in the set-up?  Do I have a defective unit?  Any help would be appreciated.



Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: drgeoff on March 09, 2018, 12:09:25 am
I think you are slightly confused.  There is no Line 2 on an OBi212.

How have you configured the OBi212?

The 212 has a single PHONE port.  You want incoming calls on SP1 (your GV number) and LINE (your POTS number) to go to that PHONE port.

To get POTS dial tone on an OBi212 I believe you need to dial ##, instead of # as on the OBi110.  I believe you can also use the **70 prefix (instead of **8 on the OBi110) to make a call use the POTS line.


Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: webraider on March 09, 2018, 12:13:59 pm
I think you are slightly confused.  There is no Line 2 on an OBi212.  
The 212 has a single PHONE port.  You want incoming calls on SP1 (your GV number) and LINE (your POTS number) to go to that PHONE port.

First, thank you for your response...

I get what you are trying to say, but the device has four separate configurable services and a POTS port which are 4 virtual (if you will), and 1 hard line coming in, all that gets routed to 1 single lined phone (at least this is what I was told when speaking to Obihai, and when I read the specs and look at the control/configuration panel online).  This would basically work like call waiting, if people called the same number, but because they can call 5 different numbers and it can ring on one phone, it's essentially the same as having up to 5 lines.  Granted you can't use them at the exact same time like you can on a true 5 line system, but that requires more than one person on more than one phone.  I am just 1 person.. (Ie.. not a business).  I'm not interested in multiple services however, Just GV and the ability to have a bridged Landline connection.

How have you configured the OBi212?

I have used the standard configuration which is almost a self configuration for setting up Google Voice as my default calling out option.  (Had the same set-up on my Obi110).  I don't remember having to do too much tinkering on my Obi110.  If someone called me on the POTS line, my phone rang just as well as it did if someone called me on GV.  This device is NOT ringing or letting me answer any calls on the POTS.  The green LED that indicates the POTS line is active blinks when I get a call, but my phone does not ring.  Basically the OBI 212 is not routing the call to my telephone.  The OBI110 Did this no problem.

To get POTS dial tone on an OBi212 I believe you need to dial ##, instead of # as on the OBi110.  I believe you can also use the **70 prefix (instead of **8 on the OBi110) to make a call use the POTS line.

I will try to access it with **70 when I get home in a few hours.  The ## did NOT work at all.  This still doesn't solve the issue I'm having with the device not routing the call to my telephone.

I guess what I'm needing to know is about any additional configuration I need to do to get the POTS line to work as a secondary service that routes the call (Or via call waiting if on the phone) when someone calls, and let's me dial out on that line when I need to.  I could do all this with OBI 110.  

If the answer is there isn't any then this means I have a defective unit.  Since the unit has replaced the 110, there's no way for me to delete this and re-add the OBI110 because I'm greeted with a message telling me the device is obsolete and must be replaced by a newer device...

I have opened a ticket with Obihai but I have NOT heard back from them and I have done a "Factory Reset" on my own too.  


Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: webraider on March 09, 2018, 05:09:45 pm
Okay. I was finally able to access the POTS line for calling by going into Expert, and clicking each check box from the OBITALK settings, to the Default settings, then again so that the columns where you can make manual changes are selected.  Doing this for both the PHONE1 and LINE areas works.  I can now dial out but the phone still won't route incoming calls to the phone.  Any ideas????

I still have not heard anything from support.   This was something that just worked on the 110.


Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: webraider on March 09, 2018, 05:28:38 pm
okay... I solved the routing issues sort of by changing the ring delay to "0".  Now when the POTS line is called, the OBI rings my phone.  Not sure if this is the best setting for this but it seems to work.  Seems like OBI did not set these up properly.  My only issues now is that it will not let me answer the call.  It just keeps ringing even when I pick the phone up.  

I can call out on it by dialing ## now!

I'm making progress but still not there...

Would love to hear from support....

(I'll do some tinkering tomorrow to see if I can at least get it to answer the call....)


Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: webraider on March 09, 2018, 10:55:22 pm
I finally figured out how to answer the call, but I have to dial ## if it's coming in on the POTS line.  AT least the device is now useable but how can I answer it without having to Barge in??


Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: drgeoff on March 09, 2018, 11:43:04 pm
I don't have an Obi212 and OBihai do not seem to have published any manual for it so the following is based on what I do know about the OBi110 and OBi202.

Dialling ## is not the intended way to answer a POTS call.  Use the Expert Mode and go to Physical Interfaces, LINE Port.  Ensure that the InboundCallRoute is set to ph.  If that is not the default, I would be interested to know what the default for that is.

You should not need to change the RingDelay to 0 and doing so is likely to result in the CallerID number of a POTS caller not appearing on the phone (if the phone has that capability).  In the US (where I assume you are as the OBi212 does not seem to be available elsewhere yet) the Caller ID is typically sent between the first and second ring.  That is the reason for the default RingDelay being non-zero.


Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: webraider on March 10, 2018, 08:18:48 am
Thanks again for the reply!

Yes I am in the U.S.

Call routing is set to "ph"

I did find some extensive manuals on other devices and I read that changing the ringer was ok if no caller ID information is sent.

This may be where things are getting sticky.  The POTS line I have plugged in does not send any Caller ID information at all.  It is a standard POTS type phone line but it's part of an extensive in house PBX system that rings different apartments in the complex we have here.  Security/Concierge will use this to call us if we have guests coming to visit, or packages, and although we can call in house, outside calls cannot be made from this line.  Outside callers can however ring this extension by calling the general number for the apartment and then dialing the apartment number.   The extension in my apartment used by standard wall mounted telephone.  (which I changed to a cordless telephone some years ago)

On my OBI 110 in order to simplify things, I plugged the extension into the POTS line, then routed the output back to the wall phone and I have Google Voice and the in house line all on the same phone.  This worked without tweaking.

With this OBI212, I'm wondering if it's more sensitive to the caller ID, and something is being sent that it's either waiting for, or not understanding?  Maybe it's a voltage issue but the voltage has been enough to make a standard old fashioned wall mounted phone ring.


Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: drgeoff on March 10, 2018, 08:52:43 am
The lack of CallerID on your POTS input should not of itself be the cause of the phone not ringing.

I suggest you examine the Call History.  That is just about the only info that is not available via the Obitalk portal.  You get it using the 212's onboard web server.  Plug a computer into the LAN socket of the 212.  If the computer is set to get its IP address by DHCP it needs to be rebooted after plugging in to the 212.  If set with a static IP address, it needs to be in the range 192.168.10.2 to 192.168.10.255.

Then point a browser at 192.168.10.1.  The default login credentials are admin and admin.  Click on Status and then click on Call History.  Look at the calls coming in on LINE and see where they go in the right hand column.

As you intimated that incoming GV calls do ring the phone that would suggest there is nothing wrong with the ring voltage generating circuitry in the 212 nor with the wiring between it and the phone nor with the loading.

If those calls are not showing up at all in the Call History my first guess would be that the incoming ring voltage from the PBX is below the threshold set on the 212.  Go back to the Expert mode on the portal. Physical Interfaces, LINE Port and in the Ring Detection section try lower values of the RingThreshold parameter.


Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: webraider on March 10, 2018, 10:52:15 am
To do this I may have to move the Obi. I'm assuming that unplugging it is okay?. Also.. does there still have to be an internet connection for this work?

On a side note I have also tested the POTS line when powering the device off.  it works like it's supposed to (rings, let's me answer and dial out)



Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: drgeoff on March 10, 2018, 11:54:53 am
To do this I may have to move the Obi. I'm assuming that unplugging it is okay?. Also.. does there still have to be an internet connection for this work?
Yes you can unplug as the Call History is stored in Flash memory.  For the same reason it does not need a connection to the internet.

An alternative to moving the OBi is to enable access to its web server via its INTERNET port (ie over your LAN).  I think that setting is available using the portal.  Look under System Management, Device Admin, Web Server for the AccessFromWAN.  If not use the phone and dial ***0.  At the voice prompt enter 30# then follow the prompts to enter a 1 and save it.  That enables access.  Then you can get to the onboard server by pointing a browser on your LAN at the OBi's IP address. (Not 192.168.10.1).  If you do not know that address, dial ***1 and it will be read out to you.


Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: webraider on March 10, 2018, 12:39:01 pm
Okay.. I did it using the portal, by turning on the WAN feature from the dashboard.  

I'm attaching a JPEG of my call log... The first call #1 is a Google Voice call that I dialed my google voice, connect the call and hung up.  This created GT1-->PH1

the rest of the calls are calls to my POTS line.
These were just where I called and it the phone is ringing, but I did not connect the call..

When I actually answered the call by dialing ##, it creates a separate new call entry like call #2 which shows a different routing.  Line 3 was created when I dialed the number and 2 was created when I answered.


The POTS is being routed LI1 to PH1.. but when I answer by barging in.. it goes from PH1 to LI1 with a new call created in the log.








Calls from Google Voice are showing like this:
Call from GT1 to


Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: drgeoff on March 10, 2018, 02:48:29 pm
I'm looking at the calls from LI1 to PH1 and do not understand why the 'Call ended' time is the same or almost the same as the 'Ringing' time for all of them.  What is causing them to reach the "Call ended" state?

Do you still have an old clunker wired phone to plug in to the OBi212 instead of the cordless one for testing purposes?


Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: webraider on March 10, 2018, 04:34:17 pm
The call is ending so soon because I just dial in for it to ring and then hang up.. I'm ending it from my cell phone. 


Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: drgeoff on March 11, 2018, 07:44:09 am
We are at a stage where I have no logical explanation for the symptoms as I understand them.  So let's recap to check my understanding.

1.  An Obi212 with a cordless phone base station plugged directly (no connection to any other device or wiring) in to its PHONE jack and a POTS type line from the building's PBX plugged in to the LINE jack.

2.  GV configured on an SP.  Can make and receive calls over GV with no issues.

3.  Can get dial tone from the PBX by dialling ##.  From there can dial and successfully converse with other numbers on that PBX.  Can dial **70 followed by other numbers on the PBX and successfully converse with them.

4.  Incoming calls from the PBX ring the phone.  But taking the phone "off hook" does not answer the call.  The phone continues to ring.

5.  If the PSU is disconnected from the OBi212, incoming calls ring the phone.  Taking the phone off-hook causes the ringing to stop and two way conversation is possible in the normal manner.


Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: webraider on March 11, 2018, 10:14:11 am
The only change I would make is to #3..  I can only access the POTS line by dialing ##.  Dialing **70 does not work.

Also the pbx system is designed for a single line connection at the extension I use.  It rang an old fashioned bell telephone on that line and rang the cordless fine in the OBI110 and this one when the power is disconnected from OBI212.

At any rate Iím hoping support will contact me.  I did my ticket with them on Wednesday. I feel like they should have contacted me by Last Friday. 


Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: drgeoff on March 11, 2018, 11:45:35 am
a.  I fully expect that 3 is irrelevant.  And you may be incorrect about it.  Note that I worded differently the sentences about ## and **70.  Those two codes are not equivalent.  Dialling **70 will not give you dial tone from the PBX.  Dialling **70 followed by a PBX extension number should call that extension.  I understand you may be unable/unwilling to test that.

b.  What exactly does happen when the LINE input is rung?  What if anything do you hear in the earpiece when you take the phone off-hook in an attempt to answer the call.  Let's see the Call History in the case where you let it ring for 10 seconds, then take the phone off-hook for 10 seconds and then put the phone back on-hook.  Only then hangup the cellphone.  It could also be useful to do that again but to click on 'Call Status' after you have gone off-hook.  And do it again but click on 'Phone and Line Status' after you have gone off-hook.  Screenshots for all 3 with cellphone number redacted.

c.  Do not get you hopes up about OBi support.  I have never needed their help but many of their answers I see reported in this forum are (to put it diplomatically) less than encouraging.  :(

d.  If you want to reinstate the OBi110, see http://www.obifirmware.com/ and ignore the "End of Life" stuff on the portal.


Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: webraider on March 11, 2018, 01:53:35 pm
a.  I fully expect that 3 is irrelevant.  And you may be incorrect about it.  Note that I worded differently the sentences about ## and **70.  Those two codes are not equivalent.  Dialling **70 will not give you dial tone from the PBX.  Dialling **70 followed by a PBX extension number should call that extension.  I understand you may be unable/unwilling to test that.

I did try dialing it with an extension afterward.  This did not work.  I agree it may not be relevant except that the **70 with an extension afterward did not work.  I just get a voice message "No service configured".

b.  What exactly does happen when the LINE input is rung?  What if anything do you hear in the earpiece when you take the phone off-hook in an attempt to answer the call.  Let's see the Call History in the case where you let it ring for 10 seconds, then take the phone off-hook for 10 seconds and then put the phone back on-hook.  Only then hangup the cellphone.  It could also be useful to do that again but to click on 'Call Status' after you have gone off-hook.  And do it again but click on 'Phone and Line Status' after you have gone off-hook.  Screenshots for all 3 with cellphone number redacted.

What I do hear if I do nothing (Not barging in using the ##) is a dial tone.  The phone is ringing but I pick up and hear a dial tone.  Now do you want me to do this experiment by calling the extension from my cellphone, picking up and NOT dialing the ## because this will result in an unanswered call.  the Hook won't register for that line in this case. I can do this and will try to submit it sometime tonight. if this is what you're suggesting me to do.

Or do you want me to do this and barge in or both?? I'm using the word barge because I"m pretty sure that's what I'm actually doing.

c.  Do not get you hopes up about OBi support.  I have never needed their help but many of their answers I see reported in this forum are (to put it diplomatically) less than encouraging.  :(

I'm not going to get upset but If they don't at least reach out to me, I'll more than likely return this and exchange it for another one because my thought is that it's either defective or they have done a crummy job of setting up the default settings.  If that's the case I'll return the second one and just use the OBI110 until it can no longer be used. (which I don't know when that will be).  

I also purchased the Wifi dongle which Ill have to decide whether to keep it or return it with the one I have now, and purchase a second one with the exchanged Obi212.  I don't want to loose my return window on it and be stuck with something I can't use if I decide to return my other OBI.  

My gut is telling me they have screwed something up in a rush to get these out the door that can be fixed with a firmware or setting update, but I don't know.

d.  If you want to reinstate the OBi110, see http://www.obifirmware.com/ and ignore the "End of Life" stuff on the portal.

Now this I will definitely keep as an option.  I may also ultimately decide to simply relinquish my Google phone number to faxing and use the OBI for a multi-function device and go back to just keeping the PBX phone for security.  That would mean any ordinary OBI will work.  


Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: drgeoff on March 11, 2018, 02:20:28 pm
No, don't barge in with ##.  Just take the phone of-hook in the same way as answering a GV call.

I know there aren't many 212s out there yet but if this is a bug, I'm surprised no-one else has reported the problem.  People invariably buy the 212 because they want to use the POTS input.  It's not as if you are trying to use it in a way that is technically different from anyone else.


Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: webraider on March 11, 2018, 05:41:38 pm
Okay.. Here's part one of my experiment. 

This one shows the phone ringing for 10 seconds, I pick up the hook for 10 seconds, I then hang up after 10 seconds.  Call is finally terminated by Cellphone (after it went to in house voice mail which I can't disable...)



Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: webraider on March 11, 2018, 05:44:06 pm
Here's Part two.

I Actually did this experiment first hence the earlier times, but I thought it was weird.  I called this time, did not pick up and I let it ring until it went to in house voicemail.  It appears to be creating a new call entry each and every time the phone rings.. VERY STRANGE...



Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: drgeoff on March 12, 2018, 01:50:52 am
I think we might finally be making progress.

The apparent multiple calls being ended almost immediately ties in with the phone not being rung until you changed the RingDelay.  And I should not have accepted your explanation of hanging up the call from your cellphone when I queried why the Ringing and Call Ended times were so close.

I wonder if there is something about the PBX that is just ever so slightly different from a standard telco local office.

Is there any possibility you can take the Obi212 and PSU to somewhere that does have a real POTS line and temporarily insert it between the wall jack and the phone?  Make a test call to that number and try to answer it.  The OBi does not need any network connection for that test.

Before that you could try the Physical Interfaces, Line Port, PSTN Disconnect Detection settings.  I'm assuming they are much the same as on an OBi110.  Disable DetectCPC, DetectPolarityReversal and DetectDisconnectTone.  (Be sure to use the portal, not the local GUI.) If that makes things work properly, re-enable one at a time to identify which is critical.


Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: webraider on March 12, 2018, 06:49:02 pm
I think we might finally be making progress.

The apparent multiple calls being ended almost immediately ties in with the phone not being rung until you changed the RingDelay.  And I should not have accepted your explanation of hanging up the call from your cellphone when I queried why the Ringing and Call Ended times were so close.

I wonder if there is something about the PBX that is just ever so slightly different from a standard telco local office.

Is there any possibility you can take the Obi212 and PSU to somewhere that does have a real POTS line and temporarily insert it between the wall jack and the phone?  Make a test call to that number and try to answer it.  The OBi does not need any network connection for that test.

Unfortunately no, I don't know anyone who has a POTS line...

Before that you could try the Physical Interfaces, Line Port, PSTN Disconnect Detection settings.  I'm assuming they are much the same as on an OBi110.  Disable DetectCPC, DetectPolarityReversal and DetectDisconnectTone.  (Be sure to use the portal, not the local GUI.) If that makes things work properly, re-enable one at a time to identify which is critical.

I did this and It still did not work... :(

Any other thoughts on what It might be?


Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: azrobert on March 12, 2018, 09:54:19 pm
Unfortunately no, I don't know anyone who has a POTS line...

You can use your OBi110 to emulate a PSTN line. Connect a cable from the OBi110 phone port to the OBi212 FXO port.  Now you have to call the OBi110 and have the phone port ring. I just tested this with two OBi110's and it worked.

Is the OBi110 still defined on OBiTalk? If it is, I think you can use the OBi212 to get the OBi110 to ring. If it isn't, you can configure it with the local interface. I don't know how much trouble you want to go thru to get it to ring. You can use a softphone on a smart phone or computer to make a call. You would have to define a dummy SIP trunk on the OBi110.

There is a trick using the Auto Attendant callback feature to get the phone port to ring. That is how I was thinking to use the OBi212 and still have the phone on-hook to receive the call. I didn't try this, but you might be able to do this with just the OBi110. Have a phone connected to the OBi110 and initiate the call back. Unplug the phone and connect the OBi212 FXO cable. The default is a 10 second delay for the callback, so you have that much time to switch cables.

Let me know if you want to try any of the above and I'll show you how.


Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: webraider on March 12, 2018, 11:15:05 pm
Thanks for the reply...

Hmm.. this is a lot to go through to test this line port.  I know the line port works, or at least it does when the power is off.  I'm beginning to think that unless drgeoff or anyone else has some ideas of what other items I may be able to tinker with, I may return the OBI212 this weekend to Amazon and order a replacement from them (provided I can find on that they actually have available and if they don't I'll have to just wait). 

Then I'll see if the replacement does the same thing.  If it does, I know it's not a defect but something that's different about the OBI212 because this worked flawlessly on my OBI110.  It's just that my OBI110 was loosing Google voice connections occasionally, and I wanted to try to move away form a wired connection to Wifi or have an OBI with a passthrough ethernet port which this OBI212 provides.  It was supposed to be a replacement for the 110 for me and it almost is.  The fact that I have to dial ## to answer the POTS just doesn't make sense to me. 

I'll keep it until the weekend most likely to see if there are any more suggestions on this post as to what I can try in the settings, or if by some luck fo the draw, support get's in contact with me.  This Premium support thing they claim to offer is apparently a joke.  I may break down and call their customer service as to why it's taking so long to get someone in support to respond.

I do appreciate the suggestions though.  I'm down for a puzzle but I have a life outside of this whole OBI thing.  In the mean time I'll also keep trying to tweak some of the settings to see if I happen to stumble on what ever may be causing the issue.  ??? :(







Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: drgeoff on March 13, 2018, 01:31:12 am
I know the line port works, or at least it does when the power is off.
The power-off situation tells you almost nothing about the health of the Obi212,  There is a relay in the OBi212.  When power is on that relay connects the two jacks to the internal circuitry.  When there is no power, the relay is de-energised and its contacts switch over and provide a direct metallic connection between the two jacks.  Making or answering a call when via the LINE jack is not done by operating that relay.


Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: drgeoff on March 13, 2018, 07:30:57 am
I second azrobert's suggestion to use your OBi110 to act as a POTS line to do a test. If your Obi110 is still configured for GV that is really easy to do.  As of a few minutes ago one of my OBi110s with official 2886 firmware was connecting to GV no problem.

Connect the 110 PHONE jack to the 212 LINE jack.  Phone plugged in to the 212 PHONE jack.  Ethernet cable from router into 110's ethernet jack. (If more convenient you can use the existing one to the 212 as the 212 doesn't need a network connection for the test. Nothing plugged in to 110's LINE jack.)

Power up the two OBis, wait for the 110's Power LED to be steady green and its PHONE LED to be steady green.

Use your cellphone to call your GV number.  PHONE LED on 110 should start flashing. Phone should ring.  If it does, try to answer.  Does the ringing stop?  Is the call connected?


Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: azrobert on March 13, 2018, 07:48:41 am
The OBi212's ethernet cable must be disconnected, otherwise the OBi212 will receive the GV call.

If GV isn't defined on the OBi110, here is another method.

The OBi110 must be added to OBiTalk.
Connect a cable from the OBi110 phone port to the OBi212 FXO port.

Change the OBiTalk inbound route on the OBi110:
Voice Services -> OBiTalk Service -> InboundCallRoute: aa(0)

Dial **9200123456 on the OBi212
Replace 200123456 with the OBi number of the OBi110

Let it ring once and hang up.

The OBi110's Auto Attendant's callback feature will ring the phone port and the OBi212 via FXO port.


Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: drgeoff on March 13, 2018, 08:53:48 am
If GV isn't defined on the OBi110, here is another method.
Obviously, both the 110 and 212 need to be connected to the network for this one.


Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: webraider on March 13, 2018, 11:46:49 am
The OBi212's ethernet cable must be disconnected, otherwise the OBi212 will receive the GV call.

If GV isn't defined on the OBi110, here is another method.

The OBi110 must be added to OBiTalk.
Connect a cable from the OBi110 phone port to the OBi212 FXO port.

Change the OBiTalk inbound route on the OBi110:
Voice Services -> OBiTalk Service -> InboundCallRoute: aa(0)

Dial **9200123456 on the OBi212
Replace 200123456 with the OBi number of the OBi110

Let it ring once and hang up.

The OBi110's Auto Attendant's callback feature will ring the phone port and the OBi212 via FXO port.



I'll look this when I get home.  I don't mind tinkering with OBI212 as it's NOT working but I'm usually not too certain about tinkering with a device that's working.

I deleted my OBI110 from OBITALK and when I tried to add it back, it didn't complete the Google Registration due to being out dated or something.

Is there a way I can register it on OBITALK without adding the Google voice account, and then simply doing a test call (using my computer) with the OBI 110 number to ring the output of the 110, which would be plugged into the 212???

Also, on a side note I noticed that the default settings of the OBI110 don't always match the default settings of the 212.  I tried making them look the same on 212 but that didn't fix it so I revereted to defaults again but kept the settings the soft of work on the 212.

In general if you delete an OBI device, and add it, does it revert to the default settings?





Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: drgeoff on March 13, 2018, 12:07:14 pm
Adding an OBi to your Dashboard and configuring it are different things.  You can do the first without the second.

You would probably find that the problem you had (re-)configuring GV on the 110 doesn't happen now* as GV seem to have (temporarily?) reverted the server certificate changes they started making last autumn which prevented the OBi1x0 devices working with GV.  There was (and will not be) any effect on SIP services.

Anyway, the azrobert method of using the Obitalk service requires no configuring except the InboundCallRoute setting he specified.  If you still have the corded phone you can plug that into the 110 and keep the cordless one attached to the 212.

Easiest way to reset to defaults is to dial ***8 and follow the prompts.

(* or load the alternative firmware for the 110 which contains the additional new certificates.  You can revert to the official firmware if/when you want to.)


Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: azrobert on March 13, 2018, 12:34:22 pm
If the GV setup failed, your OBi110 still should be registered to OBiTalk. Is the OBi110 listed on the dashboard?

It's been a long time since I registered an OBi device, but I think you get a pop-up asking if you want GV. You just decline.

You can try to use the green Call Button in OBiTalk to call the OBi110. Enter the OBi110's OBi number and click Call. I was just testing the Call Button yesterday and it was flakey. It only worked once, the 2nd try failed. I had to sign out and back into OBiTalk to get it to work again. Sometimes I had one-way audio.


Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: webraider on March 13, 2018, 12:50:37 pm
but once it's added, I can plug the 110 output into the Line In put of the 212, but can't I then ring the 110 online using my computer to call the OBI 110?  (There's an option to call OBI).  Just wondering.



Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: webraider on March 13, 2018, 12:52:47 pm
If the GV setup failed, your OBi110 still should be registered to OBiTalk. Is the OBi110 listed on the dashboard?


I deleted it completely.. Yeah I just looked and saw there is a box to uncheck.  this should work.  I'll try to then ust the green Call Obi button.  If memory serves this willl ring the OBI, and then I can pick up the extension and hear some kind of message...

I'll do two tests and post the results..



Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: drgeoff on March 13, 2018, 12:52:53 pm
The green 'Call Obi' button has never supported OBi1x0 devices.


Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: azrobert on March 13, 2018, 01:32:55 pm
Sorry, I forgot the Call Button doesn't support an OBi110.

If you absolutely don't want to change the configuration on the OBi110, you can use the call button to call the OBi212 and then forward the call to the OBi110.

Voice Services -> OBiTalk Service -> InboundCallRoute: pp(200123456)

Change 200123456 to the OBi number of the OBi110


Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: webraider on March 13, 2018, 04:32:53 pm
Okay... I actually did something a Little different.  I forgot that I had a GigasetONE which is a bluetooth to POTS box.  It lets you pair a bluetooth enabled cellphone and then outputs to a POTS.  I did this to call the OBI212. It rang immediately, I let it ring 3 times.. then I picked up the receiver and it answered the POTS...

So now I guess this means there is nothing wrong with the OBI212 right?  So how can I make this work on my in house POTS?

FYI.. I'm including my call log...



Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: drgeoff on March 13, 2018, 04:54:27 pm
The Gigaset One was a rebadged Xlink BTTN as is the Ligo Bluewave which is the version I have.  http://www.myxlink.com/xlink_bttn.aspx and http://www.ligo.co.uk/ligo-bluewave-hub .

I would surmise that another OBi212 is not going to give a different result with your PBX.

You could try other values of the various settings on the LINE port page. Notably the ones I've highlighted in the attached.  The actual values shown are what I use on a telco line here in the UK.  Standards are different on your side of the pond so don't expect to have success just by copying mine.


Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: webraider on March 13, 2018, 05:02:07 pm
okay.. here's an even weirder part.  If I plug my OBI110 into the passthrough ethernet port of the OBI212 , even though it's unregistered, the POTS line works perfectly.  If it rings I can simply answer it.  If I unplug the OBI110 from the passthrough ethernet port, the POTS line goes back to me having to dial ## to pick it up.  

It works either way If the OBI110 is registered or unregistered.  how is this possible???

So it (OBI212) works like it should if the OBI110 is plugged into the other ethernet port.

It doesn't work like it should if I remove the OBI110...

I'm seriously confused.


Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: drgeoff on March 13, 2018, 05:12:52 pm
Earthing or floating voltage effects?

What happens if you use the old PSU from the 110 to power the 212?  (110 not connected.)


Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: webraider on March 13, 2018, 05:21:06 pm
using the OBI110 Power supply with the OBI212 works... WHY would that make a difference????  could the new power supply be faulty???


Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: drgeoff on March 13, 2018, 05:23:57 pm
Does turning the new PSU through 180 degrees (ie swapping the AC pins over) make a difference?


Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: webraider on March 13, 2018, 05:43:57 pm
I don't know.. when I tried to see, I can't get it work, and now I can't get it to work with the older plug...Could there be a magic position?  Do I need to unplug ad re-plug it in every time?


Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: webraider on March 13, 2018, 06:10:51 pm
Do you think this might be a defective unit?


Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: webraider on March 13, 2018, 07:23:53 pm
Okay.. Here's what I found.. I can only use the OLDER power cord, and I can only use that cord with the long tail of the adapter plugged in going off to the right hand side from the power outlet on the wall (or power strip).  If I plug it in with the long tail going to the right, it gives me the same result where it will ring but I have to barge in.  The Newer power cord only gives me the latter no matter how I position it.  

I really don't understand how that is.  

I also do have to set the ringer time to 0, but everything else is default settings.  

I'm still wondering if I exchange this unit for another if the result will be the same.  There is clearly a minor difference in my PBX POTS line.. because the port acts normal with any plug.  This didn't bother my 110 but it does bother my 212.

My Solution so far for ANYONE else who see's this.  I'm using an older power cord that went with my OBI110, plugged into the wall where the long tail of it goes off to the right hand side.  I then have my Ring Delay from the  Line Port settings under physical interfaces, set to 0.  

It's working perfectly.  My OBI110 caller ID would tell me if the call was NY.  This one on GV tells me out of the area.  Not sure why that is.  There may be a setting I can set, but it's not a huge deal. Everything is working now.

I'm still wondering if something in my unit is defective.  It shouldn't be this way, but at least it's consistent.



Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: webraider on March 13, 2018, 08:35:28 pm
Thank you for your help drgeoff!  I would not have thought about the power adapter!!!


Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: drgeoff on March 14, 2018, 07:40:29 am
Clearly something is not quite right. An incomplete list of possibilities includes:

1.  The PBX
2.  The wiring from the PBX being "leaky" to somewhere or picking up interference.  Is xDSL service in the building?
3.  The OBi212
4.  Very "dirty" 110 volt AC supply in your room or the whole building.
5.  RF borme interference from outside your room or from some of your other equipment

We have not been able to conclusively eliminate any of them.

That the fault can be affected by connecting the 110 or variations in power supply arrangement do make me wonder about "stray" signals.

Is the PBX line wired to more than one wall jack?  Is it possible to move the OBi212 to a different point in your apartment?

There is another test you should run to eliminate the cordless phone.  Unplug the base from the Obi212 and from the mains supply.  Take the batteries out of the handset.  Repeat the test where the Call History showed 'Call ended'  occuring at the same time as the onset of ringing.


Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: webraider on March 14, 2018, 02:50:27 pm
Is the PBX line wired to more than one wall jack?  Is it possible to move the OBi212 to a different point in your apartment?

I only have on jack so moving it isn't really an option.

I have quite a few things plugged into a power strip.  This is due to me having such a small NYC apartment.  It. could d in theory be any of the items plugged in, BUT I have changed to another outlet to test it there.   Same issue.  If I use the old plug, and plug it in correctly (ie.. the correct polarity), then it works correctly.  If not, then it has the same symptoms.

What I may do is order another OBI 212 and test it to see if it does/behaves the same thing, but now that I have it working, I may just leave things the way they are.

As for the PBX, whatever it's issue may be, I'm sure it didn't just begin having that issue when I plugged in the 212.  I don' know any specifics about it.  It may be slightly under powered, and somehow the Ethernet port/Other plug might be adding just enough to compensate. 

Just being speculative here, but if there is something slightly wrong with the OBI, do you think it could cause further issues?





Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: tushar on March 16, 2018, 01:28:39 am
If anyone is looking to make the POTS line the default outgoing line, all I had to do is enter Obi Expert Mode and set Physical Interfaces > Phone 1 > PrimaryLine to PSTN Line. With this setting:
  • Incoming calls on POTS or any SPs can be directly answered without any modifiers (like ##)
  • Default dial out line is POTS. No modifiers required.
  • To use SP1 (in my case Google Voice) as the outgoing line use **1 followed by number


Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: drgeoff on March 16, 2018, 02:08:34 am
If anyone is looking to make the POTS line the default outgoing line, all I had to do is enter Obi Expert Mode and set Physical Interfaces > Phone 1 > PrimaryLine to PSTN Line. With this setting:
  • Incoming calls on POTS or any SPs can be directly answered without any modifiers (like ##)
  • Default dial out line is POTS. No modifiers required.
  • To use SP1 (in my case Google Voice) as the outgoing line use **1 followed by number

Setting the Primary Line has NO EFFECT WHATSOEVER on incoming calls to the LINE jack or any SP.  The Primary Line affects only the routeing of outgoing calls.


Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: tushar on March 18, 2018, 01:33:42 am
Setting the Primary Line has NO EFFECT WHATSOEVER on incoming calls to the LINE jack or any SP.  The Primary Line affects only the routeing of outgoing calls.
That wasn't my observation. Without setting the primary line to POTS, I needed to press ## to answer incoming calls on the POTS line.


Title: Re: How to access POTS line (Line 2) with Obi212?
Post by: drgeoff on March 18, 2018, 09:49:44 am
Setting the Primary Line has NO EFFECT WHATSOEVER on incoming calls to the LINE jack or any SP.  The Primary Line affects only the routeing of outgoing calls.
That wasn't my observation. Without setting the primary line to POTS, I needed to press ## to answer incoming calls on the POTS line.

Until I can use an Obi212 myself (they are not yet available here in the UK) I cannot categorically say that you are wrong.  However I can say that what you report is not how an OBi212 is intended to work.  Also I am not aware of anyone else with an OB2i12 finding the same as you have said.