OBiTALK Community

Region Specific Technical / Service Provider Support => North America - Including Google Voice, Skype, etc. => Topic started by: jdefgts1 on April 27, 2018, 06:26:44 AM

Title: Google Voice beta and the future of Obihai support
Post by: jdefgts1 on April 27, 2018, 06:26:44 AM
When Google announced its voice calling wifi beta test one of the announced limitations was that Obihai devices would not work with wifi calling enabled. It appears that outgoing calls can still be placed through my Obi 200 device. Incoming calls to my Google voice number are not forwarded to the same phone however.

My question is fairly simple. Will Polycom be making any changes to allow the Obi 200 to accept calls made to wifi calling enabled Google voice accounts?
Title: Re: Google Voice beta and the future of Obihai support
Post by: GPz1100 on April 27, 2018, 08:55:14 AM
It's not an obi/polycom limitation that's preventing the inbound calls.  The new gv wifi beta uses sip protocol to communicate with the google mothership.  Obi uses xmpp protocol.  While both are used for audio, they are totally different. The issue is, at the moment, sip takes priority over xmpp at google.  It would be up to google to implement a solution which allows forwarding to both (at the same time?).  Obi and other xmpp clients (asterisk/motif), simonics gateway, etc, are at google's mercy for making this work.

Give this a read to learn about sip/xmpp differences - https://www.onsip.com/blog/combining-sip-and-xmpp .

Title: Re: Google Voice beta and the future of Obihai support
Post by: SteveInWA on April 27, 2018, 03:50:46 PM
Quote from: jdefgts1 on April 27, 2018, 06:26:44 AM
When Google announced its voice calling wifi beta test one of the announced limitations was that Obihai devices would not work with wifi calling enabled. It appears that outgoing calls can still be placed through my Obi 200 device. Incoming calls to my Google voice number are not forwarded to the same phone however.

My question is fairly simple. Will Polycom be making any changes to allow the Obi 200 to accept calls made to wifi calling enabled Google voice accounts?

This has already been built into the planned roll-out.  Everything will simply work, seamlessly.  No worries.
Title: Re: Google Voice beta and the future of Obihai support
Post by: drgeoff on April 27, 2018, 04:23:22 PM
Quote from: GPz1100 on April 27, 2018, 08:55:14 AM
It's not an obi/polycom limitation that's preventing the inbound calls.  The new gv wifi beta uses sip protocol to communicate with the google mothership.  Obi uses xmpp protocol.
All OBi devices include SIP so there should be no fundamental problem for OBi devices to work with the "new GV" when the relevant people get around to doing it?
Title: Re: Google Voice beta and the future of Obihai support
Post by: SteveInWA on April 27, 2018, 04:40:46 PM
I'll post more details very soon.  Bottom line, nearly everyone will be very happy with the solution, and no, I am not posting a Trump Tweet.
Title: Re: Google Voice beta and the future of Obihai support
Post by: jdefgts1 on April 29, 2018, 03:12:44 PM
@SteveInWa - Thanks for the update. I will be happy when my landline begins to ring again. Glad to hear that someone is working on it.
Title: Re: Google Voice beta and the future of Obihai support
Post by: SteveInWA on April 29, 2018, 03:49:15 PM
I don't know the exact status of Obihai's rollout schedule, but reports are that the firmware update is now being pushed out.  If you have an OBi 200 series product, pick up the attached phone and key in ***6 to see if an update is available.  If so, install it.
Title: Re: Google Voice beta and the future of Obihai support
Post by: drgeoff on April 29, 2018, 04:23:25 PM
Quote from: SteveInWA on April 29, 2018, 03:49:15 PM
I don't know the exact status of Obihai's rollout schedule, but reports are that the firmware update is now being pushed out.  If you have an OBi 200 series product, pick up the attached phone and key in ***6 to see if an update is available.  If so, install it.
My 1032 phone says "Software update not available".
Title: Re: Google Voice beta and the future of Obihai support
Post by: SteveInWA on April 29, 2018, 04:26:50 PM
Quote from: drgeoff on April 29, 2018, 04:23:25 PM
Quote from: SteveInWA on April 29, 2018, 03:49:15 PM
I don't know the exact status of Obihai's rollout schedule, but reports are that the firmware update is now being pushed out.  If you have an OBi 200 series product, pick up the attached phone and key in ***6 to see if an update is available.  If so, install it.
My 1032 phone says "Software update not available".
...which is why I mentioned "If you have an OBi 200 series product..."    I know that the ATA firmware is starting to roll out but I have no information as to the rollout schedule for the IP phones.  My "educated guess" is that it will be very soon, since I'm running private beta versions of it on my IP phones (1032 and 2182).  It's a bit buggy, but almost there.
Title: Re: Google Voice beta and the future of Obihai support
Post by: SteveInWA on May 06, 2018, 09:30:03 PM
FYI:  the roll-out to all current OBiTALK devices began late last week.  As typical for large-scale deployments, this is being staged, so that every device doesn't update at once, overwhelming the system.

At some point, your device will receive the new firmware, and your Google Voice configuration will be converted to the new VoIP platform.

No, I have no idea of the timeline, sorry.
Title: Re: Google Voice beta and the future of Obihai support
Post by: RFC3261 on May 07, 2018, 09:07:16 AM
Quote from: SteveInWA on May 06, 2018, 09:30:03 PM
As typical for large-scale deployments, this is being staged, so that every device doesn't update at once, overwhelming the system.
Actually, in todays devops environments (with various auto-scaling capability of resources), typically the more important reason to not update everything at once is to evaluate the impact(s) using the approach of canary testing (sometimes known as soak tests).  Start small, evaluate the impacts, if bad, stop (roll back or roll forward to a revised fix as appropriate), if good, roll out to a bigger customer base, repeat in various percentages, and only then release the hounds.  In any change there will be random failures ("stuff" happens), but one prefers to understand the failures when they are impacting fewer users.
Title: Re: Google Voice beta and the future of Obihai support
Post by: SteveInWA on May 07, 2018, 03:39:51 PM
Quote from: RFC3261 on May 07, 2018, 09:07:16 AM
Quote from: SteveInWA on May 06, 2018, 09:30:03 PM
As typical for large-scale deployments, this is being staged, so that every device doesn't update at once, overwhelming the system.
Actually, in todays devops environments (with various auto-scaling capability of resources), typically the more important reason to not update everything at once is to evaluate the impact(s) using the approach of canary testing (sometimes known as soak tests).  Start small, evaluate the impacts, if bad, stop (roll back or roll forward to a revised fix as appropriate), if good, roll out to a bigger customer base, repeat in various percentages, and only then release the hounds.  In any change there will be random failures ("stuff" happens), but one prefers to understand the failures when they are impacting fewer users.

Excellent points, and yes, that's how Google does their rollouts.  Because they seldom announce or explain what you wrote, users are often perplexed or ask "why haven't I got this new feature yet?"
Title: Re: Google Voice beta and the future of Obihai support
Post by: ynat11 on May 09, 2018, 08:02:20 AM
I got the beta update and my obi is showing as an sip device in google voice. The only issue i'm having is when i dial my number for voicemail it asks for the pin not even though I have it set not to. I went to legacy google voice to switch the setting after getting the beta but it didn't work.
Title: Re: Google Voice beta and the future of Obihai support
Post by: dircom on May 09, 2018, 09:19:45 AM
Is screenshot 2 what it used to look like, and #3 what it looks like now?
Mine still looks like screenshot 2
Title: Re: Google Voice beta and the future of Obihai support
Post by: ynat11 on May 09, 2018, 09:22:54 AM
Quote from: dircom on May 09, 2018, 09:19:45 AM
Is screenshot 2 what it used to look like, and #3 what it looks like now?
Mine still looks like screenshot 2
No I just clicked on edit to change voicemail preferences. All 3 are current.
Title: Re: Google Voice beta and the future of Obihai support
Post by: Taoman on May 09, 2018, 09:47:28 AM
Quote from: ynat11 on May 09, 2018, 08:02:20 AM
I got the beta update and my obi is showing as an sip device in google voice.

Are you referring to the GV app WiFi beta (that you had to sign up for) or the updated firmware for your OBi device?
Title: Re: Google Voice beta and the future of Obihai support
Post by: ynat11 on May 09, 2018, 09:48:59 AM
Quote from: Taoman on May 09, 2018, 09:47:28 AM
Quote from: ynat11 on May 09, 2018, 08:02:20 AM
I got the beta update and my obi is showing as an sip device in google voice.

Are you referring to the GV app WiFi beta (that you had to sign up for) or the updated firmware for your OBi device?
Firmware on obi.
Title: Re: Google Voice beta and the future of Obihai support
Post by: Taoman on May 09, 2018, 09:53:37 AM
Quote from: ynat11 on May 09, 2018, 09:48:59 AM
Firmware on obi.

So does that mean you didn't sign up for the GV app WiFi beta which is what this thread is about?

The updated firmware your OBi received is not beta firmware.
Title: Re: Google Voice beta and the future of Obihai support
Post by: ynat11 on May 09, 2018, 09:56:49 AM
Quote from: Taoman on May 09, 2018, 09:53:37 AM
Quote from: ynat11 on May 09, 2018, 09:48:59 AM
Firmware on obi.

So does that mean you didn't sign up for the GV app WiFi beta which is what this thread is about?

The updated firmware your OBi received is not beta firmware.

I have the google voice beta also. I think the obi update was to go on that voip google voice platform.
Title: Re: Google Voice beta and the future of Obihai support
Post by: Taoman on May 09, 2018, 10:04:39 AM
Quote from: ynat11 on May 09, 2018, 09:56:49 AM

I have the google voice beta also. I think the obi update was to go on that voip google voice platform.

Thanks. I don't have the GV beta. My screen doesn't look like the first image you posted. I believe that's because I'm not in the beta.
My screens do look like your last 2 screens.
Title: Re: Google Voice beta and the future of Obihai support
Post by: Taoman on May 09, 2018, 10:09:32 AM
Quote from: dircom on May 09, 2018, 09:19:45 AM
Is screenshot 2 what it used to look like, and #3 what it looks like now?
Mine still looks like screenshot 2

Your screen won't look like his first screenshot unless you signed up for the GV app WiFi beta. At least that's my theory.  ;D
Title: Re: Google Voice beta and the future of Obihai support
Post by: NerdUno on May 10, 2018, 02:23:03 PM
(https://pbs.twimg.com/media/Dc3V6S5WAAAQlgH.jpg)
Title: Re: Google Voice beta and the future of Obihai support
Post by: NerdUno on May 10, 2018, 02:29:52 PM
The important point here is that all existing Google Voice XMPP connections through Asterisk, pygooglevoice, 3CX, OBi 100-series devices, and the Simonics SIP/GV gateway will fail beginning June 18. In its place, we get a new (proprietary) monopoly courtesy of Google and Obihai/Polycom. Can this change? Of course. What are the chances? Not likely. They're already rolling it out to OBi hardware. And, if you happen to be one of the millions of Asterisk users that has depended upon Google Voice for communications, too bad for you. In fact, when we posted a comment in the above-referenced thread on the Google Voice forum warning of the upheaval this would cause in the VoIP community, the comment was removed. So much for transparency and standards compliance. A SIP FQDN that begins with a corporate name is not a good sign. In fact, it's the antithesis of open and standards-compliant.
Title: Re: Google Voice beta and the future of Obihai support
Post by: SteveInWA on May 10, 2018, 04:28:16 PM
You're on crack.

There are tens of millions of Google Voice users.  There are probably less than a thousand Asterisk users with Google Voice numbers.  There are hundreds of thousands of OBiTALK devices connecting to Google Voice.

There is no conspiracy.  There is no monopoly.  This is about freeloaders who believe they are entitled to free SIP trunks from Google forever.  SIP trunks are so incredibly cheap now, that there is no justifiable reason to throw a tantrum over this.

Seek mental health help.
Title: Re: Google Voice beta and the future of Obihai support
Post by: sabatorious on May 11, 2018, 07:04:33 AM
Hi there. My Obi202 suddenly stopped being able to place outgoing calls or receive incoming calls yesterday. I have verified that I have a recent firmware version, 3.2.2.5859. No hardware changes or connectivity issues. I've signed up for the GV beta but have not yet been accepted, from what I have read via forums is this upgrade and any subsequent configuration with GV was to happen in the background. Getting the error on outbound calls that obi 'has not received a response from the service provider'. Does not ring for inbound calls.

Obi is connecting to Obitalk, but status shows that SP1 (GV) is failing to connect to a google ip address.

Any suggestions? Thanks in advance.
Title: Re: Google Voice beta and the future of Obihai support
Post by: RFC3261 on May 11, 2018, 07:34:10 AM
Quote from: sabatorious on May 11, 2018, 07:04:33 AM
Any suggestions?
There are anecdotal reports of the various conversions from the old to the new going sideways.  And a lot of reports where things seem to have just happened correctly.  For those which went sideways, the details vary, and there seems to be no specific thing/configuration that has been identified as a consistent cause (except for those playing around in Expert mode, where all bets are off anyway).  Others have suggested that sometimes deleting Google Voice from the OBi account, letting the device restart, and then adding it back in will restore operation.  And sometimes it seems one must do a complete factory reset of the OBi (delete your OBi from the portal, use the ***8 from the phone, or the pin in the back method), and then add the OBi back to the portal, and then GV again.
Title: Re: Google Voice beta and the future of Obihai support
Post by: sabatorious on May 11, 2018, 08:03:39 AM
Quote from: RFC3261 on May 11, 2018, 07:34:10 AM
Quote from: sabatorious on May 11, 2018, 07:04:33 AM
Any suggestions?
There are anecdotal reports of the various conversions from the old to the new going sideways.  And a lot of reports where things seem to have just happened correctly.  For those which went sideways, the details vary, and there seems to be no specific thing/configuration that has been identified as a consistent cause (except for those playing around in Expert mode, where all bets are off anyway).  Others have suggested that sometimes deleting Google Voice from the OBi account, letting the device restart, and then adding it back in will restore operation.  And sometimes it seems one must do a complete factory reset of the OBi (delete your OBi from the portal, use the ***8 from the phone, or the pin in the back method), and then add the OBi back to the portal, and then GV again.

Thanks RFC - the one thing I hadn't done yet was a factory reset. After a factory reset and reinstall of GV I'm back in business - literally. At least for outbound, I have not yet tried inbound calls to check.
Title: Re: Google Voice beta and the future of Obihai support
Post by: RFC3261 on May 11, 2018, 08:14:07 AM
Quote from: sabatorious on May 11, 2018, 08:03:39 AM
the one thing I hadn't done yet was a factory reset.
Over the years, I have found that sometimes the only solution is to get out the sledge [metaphorically, or sometimes physically].  The result is either fixing something, or having a bunch of small pieces all over the place.  Either of which can sometimes be satisfying.
Title: Re: Google Voice beta and the future of Obihai support
Post by: SteveInWA on May 11, 2018, 02:35:03 PM
Good work!

Personally, I reserve my BFH for the 100 series.
Title: Re: Google Voice beta and the future of Obihai support - DISCONNECTED!?
Post by: BobTeatow on September 14, 2018, 07:29:38 AM
Seems there are still some problems and glitches that arise when using both the GV cellphone APP Wifi feature and OBI/GV.

Please read my tale of woe and frustration.
Punch line is - your callers may hear the message "The number you have dialed has been DISCONNECTED!"

http://www.obitalk.com/forum/index.php?topic=14946.0