OBiTALK Community

General Support => Day-to-Day Use => Topic started by: ubergoober on May 05, 2018, 02:11:37 PM

Title: Can't make or receive calls using GVoice since this morning
Post by: ubergoober on May 05, 2018, 02:11:37 PM
As of this morning, we realized that inbound calls to our OBI202 were not ringing, while they did ring on the laptop computer.  Outbound calls attempts produce a SIT Tone message that says the service provider did not respond. 

Obihai dashboard says that SP1 is connecting to 64.9.240.172.  I'm on the latest firmware 3.2.2.  My GVoice number phones screen shows Google Chat as the destination and we're not screening calls.  Inbound calling worked last night at 10pm when my 89 year old father in law called to check in. 

My SP2 connection works to my Freeswitch system here at the house, so I don't suspect a device failure. 

I've deleted my SP1 provider and re-enrolled without any difference in results.  I've been through the entire OBI202 self guided troubleshooting guide.  It was no help.

Obi202 SYSLOG messages are saying:
TLS-EXT hostname: obihai.telephony.googl..
TCP:Connect OK
Trying to connect SSL..
TC:ssl connected..
REG:hHandleTcpEvent 2;wc-1..
TCP:Broken Connection(spreg) 38-l

Bottom line, it looks like google is ignoring my OBI202.  Any ideas?

Thank you - Tom
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on May 05, 2018, 04:32:31 PM
Current as of August 24, 2021.

Poly has pushed out several updates to current model OBi devices to support the new Google Voice SIP-based platform.  If you have done anything to disable OBiTALK provisioning or if you made other attempts to block communications with the OBiTALK network, your device will fail to authenticate to and use Google Voice.

3.2.2 (Build: 8680EX) is the current version, as of August 5, 2021, of the 200/202 firmware that supports Google Voice.

If your device's firmware version is older than 8680EX, then download it here, and install it manually, from the device's local website (its IP address):

https://www.obitalk.com/Downloads/OBi2xx-3-2-2-8680EX.fw (https://www.obitalk.com/Downloads/OBi2xx-3-2-2-8680EX.fw)

A few possible issues:  it could be that you are looking at two different Google accounts, or you have blocked/disabled remote provisioning and didn't let the system take care of upgrading your device, or that you have made configuration modifications that are incompatible with the new platform, or that your device was partially upgraded, but it is now in some sort of limbo state.

Since there are multiple factors involved, and we do not have a symptom/fix knowledge base, I recommend completely clearing everything out and starting over.

Note:  do not make any of the changes below from the device's own, local web configuration page.  Do everything from the OBiTALK portal.

Title: Re: Can't make or receive calls using GVoice since this morning
Post by: ubergoober on May 05, 2018, 06:32:45 PM
Steve,
Those instructions worked well.  I'm pretty good at not mixing up my accounts, so that was not in play.  I did have restrictions on full management and I suspect others will run into this problem, too.

Thanks for the instructions, the help and all you do in these forums.

Tom Lynn
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on May 05, 2018, 06:47:17 PM
Thanks, Tom!

Thanks for confirming that it worked.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: Sheffield_Steve on May 05, 2018, 07:22:56 PM
There appears to be a later version of the firmware available now:

http://fw.obihai.com/OBi202-3-2-2-5845EX.fw (http://fw.obihai.com/OBi202-3-2-2-5845EX.fw)


Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on May 05, 2018, 07:51:56 PM
During the transition to the new Google Voice VoIP platform, I strongly advise against any sort of manual firmware upgrades/downgrades.  Let the system figure out when to update your device, and to which level.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: glenviewjeff on May 07, 2018, 03:21:47 PM
I'm getting a "Registration Not Required" status after following these steps. Has anyone seen this?

Thanks,
Jeff
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on May 07, 2018, 03:37:38 PM
Quote from: glenviewjeff on May 07, 2018, 03:21:47 PM
I'm getting a "Registration Not Required" status after following these steps. Has anyone seen this?

Thanks,
Jeff

Just ignore that message.  If the service isn't working, try rebooting the device (key in ***9 then 1 to reboot).
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: daninwa on May 07, 2018, 04:19:59 PM
I'm having similar problems.  Incoming calls for GVoice numbers ring
my obi202 device, while incoming calls from t-mobile or comcast do NOT ring.
Outbound calls are not a problem. 

I've followed suggestion and directions from SteveInWa to clear everything
out and start over.  Yet incoming calls from non-Gvoice numbers still do not ring
and problem is not resolved.

Any other suggestions beyond waiting a few more days for a new firmware update
to roll out and hopefully fix the problem?
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on May 07, 2018, 04:34:38 PM
Quote from: daninwa on May 07, 2018, 04:19:59 PM
Incoming calls for GVoice numbers ring
my obi202 device, while incoming calls from t-mobile or comcast do NOT ring.
Outbound calls are not a problem. 

Would you please clarify, unambiguously, what you mean?

For example, do you mean:  you have a Google Voice phone number.  When people call that number from their own Google Voice number, their calls forward to your OBiTALK device, but when people call that number from a non-Google Voice number, their calls do not forward?

Do you have a real telephone number linked to your account as a forwarding number?  If not, add and verify one, and test to see if it receives forwarded calls.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: daninwa on May 07, 2018, 05:44:01 PM
Thank you, I'll try to clarify unambiguously.

We have a Google Voice phone number forwarded to an obi202 with the latest firmware.  It worked flawlessly for the past 15 months until several days ago.  Now when people call that number from their own Google Voice number or project Fi mobile phones, their calls forward to the obi202 device as before, but when people call that number from a non-Google Voice number, their calls do not forward anymore to the obi202, e.g., the obiTalk device does not ring in those cases.

To verify as you suggested, I linked a real telephone number to my account as a forwarding number. 
Now on testing, the linked phone receives the forwarded calls, while the obiTalk device still does not ring.

Our router is running DD-WRT, which I believe does not provide any SIP-ALG support.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on May 07, 2018, 05:50:44 PM
Please report the firmware build version currently installed on your device.

Please look at the annotated screenshot in my post linked below, and see if it looks similar to yours (specifically, if you see a OBiTALK device entry for your device.

http://www.obitalk.com/forum/index.php?topic=13824.0 (http://www.obitalk.com/forum/index.php?topic=13824.0)

Please also confirm that you have NOT disabled OBiTALK provisioning nor Auto Firmware Update for this device.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: daninwa on May 07, 2018, 06:42:50 PM
Installed software build version: 3.2.2 (Build: 5845EX)

The calls area in my "new google voice" settings does not
look like your annotated screenshot and I see no OBiTalk device entry.

Auto Firmware Update is NOT enabled.

To the best of my knowledge, OBiTalk provisioning
has NOT been disabled.  Just to be certain of this,
where would I check?

Title: Re: Can't make or receive calls using GVoice since this morning
Post by: DrewMan on May 07, 2018, 06:46:12 PM
Hi Steve,

I had a similar issue with not able to place outgoing calls.  I followed your instructions and all is well again.  I have not received any firmware update and will hold off until it is provisioned for me (sound advice).

Just wanted to thank you for the detailed instructions.

  - Drew
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: glenviewjeff on May 07, 2018, 07:10:27 PM
Quote from: SteveInWA on May 07, 2018, 03:37:38 PM
Quote from: glenviewjeff on May 07, 2018, 03:21:47 PM
I'm getting a "Registration Not Required" status after following these steps. Has anyone seen this?

Thanks,
Jeff

Just ignore that message.  If the service isn't working, try rebooting the device (key in ***9 then 1 to reboot).

Thanks, just tried rebooting, same message. Can't place calls either. Other thoughts?
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on May 07, 2018, 07:39:10 PM
Quote from: glenviewjeff on May 07, 2018, 07:10:27 PM
Quote from: SteveInWA on May 07, 2018, 03:37:38 PM
Quote from: glenviewjeff on May 07, 2018, 03:21:47 PM
I'm getting a "Registration Not Required" status after following these steps. Has anyone seen this?

Thanks,
Jeff

Just ignore that message.  If the service isn't working, try rebooting the device (key in ***9 then 1 to reboot).

Thanks, just tried rebooting, same message. Can't place calls either. Other thoughts?

You might as well try following the steps I outlined previously on Saturday afternoon to start all over.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: tpayne03 on May 07, 2018, 08:11:14 PM
@Steve -- ha... told you so, when Grasshopper stopped forward to Google Voice after working for five years.  What a cluster.  Hopefully the OBI's work again with Google Voice someday...
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: CO_Steve on May 07, 2018, 08:14:09 PM
I have no sound either way on incoming calls. I followed your reset guide with no results. Any other ideas? It worked two days ago.


edit:  It works now. I went to double check the legacy page for chat, not there. I then found there were two identical entries for my device. Apparently when I deleted and re-added it a second entry was created without removing the first. Deleting one fixed the problem.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on May 07, 2018, 08:16:03 PM
Quote from: tpayne03 on May 07, 2018, 08:11:14 PM
@Steve -- ha... told you so, when Grasshopper stopped forward to Google Voice after working for five years.  What a cluster.  Hopefully the OBI's work again with Google Voice someday...

Did you pull that post out of your ass?  What does Grasshopper have to do with this?  And no "cluster", ALL current OBiTALK products support Google Voice NOW, not someday.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: tpayne03 on May 07, 2018, 09:15:57 PM
Yep... definitely working.  As my Obi is sitting here blinking and is non-functional and forum is lit up with people saying the same thing.  I have $40 of international GVoice credits while I was trying to make a call to China.  My Obi really is toasty now.  You get awfully testy about a $40/box.... what's the deal, take an xanax or something.  

As an embedded engineer, I'm pretty confident most of these problems are very well connected with the Polycom acquisition (which I think, I did mention "out of my ass" a month ago when all these problems started with GVoice).  Now why their boxes can't seem to roll-out a firmware update.  Well that's a f'ing cluster my friend... 

The reality is probably like 0.1% of users "hack" their Obi and somehow aren't accepting automatic updates. The reality is that this is a cluster.

If Steve from WA in a corporate forum is your point person.  That's a f'ing cluster for a company owned by Polycom. Seriously, how many billions is Polycom's market cap?
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on May 07, 2018, 09:52:33 PM
Quote from: tpayne03 on May 07, 2018, 09:15:57 PM
Yep... definitely working.  As my Obi is sitting here blinking and is non-functional and forum is lit up with people saying the same thing.  I have $40 of international GVoice credits while I was trying to make a call to China.  My Obi really is toasty now.  You get awfully testy about a $40/box.... what's the deal, take an xanax or something.  

As an embedded engineer, I'm pretty confident most of these problems are very well connected with the Polycom acquisition (which I think, I did mention "out of my ass" a month ago when all these problems started with GVoice).  Now why their boxes can't seem to roll-out a firmware update.  Well that's a f'ing cluster my friend... 

The reality is probably like 0.1% of users "hack" their Obi and somehow aren't accepting automatic updates. The reality is that this is a cluster.

If Steve from WA in a corporate forum is your point person.  That's a f'ing cluster for a company owned by Polycom. Seriously, how many billions is Polycom's market cap?

That's the most absurd, incoherent post so far on this subject.

Sadly, being an "embedded engineer" does nothing for your common sense.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: daninwa on May 08, 2018, 12:18:34 PM
Getting back to the original topic, are there any solutions yet
beyond waiting for Polycom/Google to track down and fix the
software issues?
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: glenviewjeff on May 08, 2018, 02:41:08 PM
Quote from: SteveInWA on May 07, 2018, 07:39:10 PM
You might as well try following the steps I outlined previously on Saturday afternoon to start all over.

I'll try that, thanks. Just to make sure, is that a typo re: the software version? I'm running 3.2.2 (Build: 5859EX). I'm back to getting "Connect Failed: No Response".

Do I need to downgrade firmware? If so, do I need to disable updates? Thanks for the guidance.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: Ohto on May 08, 2018, 03:48:51 PM
For what it's worth, I'll add one more data point saying my Obi200 is completely useless as well.  I'm suddenly getting the "Connect Failed: No Response" for Google Voice's status now.  I've deleted the account/device/younameit several times and started over with no luck.  I'm on the latest firmware 3.2.2 (Build: 5859EX).  It updated by itself, so I didn't force it.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on May 08, 2018, 04:29:55 PM
Quote from: glenviewjeff on May 08, 2018, 02:41:08 PM
Quote from: SteveInWA on May 07, 2018, 07:39:10 PM
You might as well try following the steps I outlined previously on Saturday afternoon to start all over.

I'll try that, thanks. Just to make sure, is that a typo re: the software version? I'm running 3.2.2 (Build: 5859EX). I'm back to getting "Connect Failed: No Response".

Do I need to downgrade firmware? If so, do I need to disable updates? Thanks for the guidance.

No, you do not need to, (and you must not) downgrade your firmware!  It won't work at all.  The build you have is current as of today.  They've been pushing out new builds over the past few days, as previously undiscovered bugs are found and fixed.  So, a) your device and your Google account have been converted to the new VoIP platform, and b) no manual updates are needed to the device firmware.

I would wait until tomorrow and then go through the steps in my post.  There are a lot of Google Voice changes all happening at once, between the new OBiTALK support and the new WiFi calling feature, and it's sort of a moving target.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: nonobody on May 09, 2018, 02:39:54 AM
As of midnight this morning not only are all the lines (including GV and normal SIP lines) all disconnected but the time on the Obi is also not updating. It's as if it's completely lost internet, but no firewall is blocking it and restarts don't help.

The offending build is: 3.2.2 (Build: 5859EX) which must have recently injected itself. Not pleased with this.

Edit: Had to manually put in a static DNS in the Obi and restart, then it picked up the DHCP-provided DNS which it should have picked in the first place.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: glenviewjeff on May 09, 2018, 07:33:01 AM
Does anyone currently have an obtalk unit (and/or Obi202 specifically) that is presently functioning with Google Voice?

Thanks,
Jeff
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: nonobody on May 09, 2018, 08:47:16 AM
Quote from: glenviewjeff on May 09, 2018, 07:33:01 AM
Does anyone currently have an obtalk unit (and/or Obi202 specifically) that is presently functioning with Google Voice?

Thanks,
Jeff

Obi200 works currently after the DNS fix above and also re-granted Google external app permissions (though not clear that step is necessary).
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: glenviewjeff on May 09, 2018, 09:19:00 AM
Quote from: nonobody on May 09, 2018, 08:47:16 AM
Obi200 works currently after the DNS fix above and also re-granted Google external app permissions (though not clear that step is necessary).

Thanks, tried both steps and unplugging/replugging power but no dice. In WAN Settings, I changed DNSServer1 to my router's IP address. I assume that's the only DNS setting?

Thanks,
Jeff
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on May 09, 2018, 02:57:56 PM
Quote from: glenviewjeff on May 09, 2018, 07:33:01 AM
Does anyone currently have an obtalk unit (and/or Obi202 specifically) that is presently functioning with Google Voice?

Thanks,
Jeff


Did you, or did you not, follow my set of instructions to completely remove your device off of the portal, restore it to factory defaults, add it back to the portal, delete any app permissions previously granted on your Google account, and then restart the Google Voice configuration?  If not, you are wasting your time.

Yes, tens of thousands of OBiTALK devices have successfully upgraded and are now working with Google Voice, including the four at my house.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: glenviewjeff on May 09, 2018, 03:11:21 PM
Quote from: SteveInWA on May 09, 2018, 02:57:56 PM
Did you, or did you not, follow my set of instructions to completely remove your device off of the portal, restore it to factory defaults, add it back to the portal, delete any app permissions previously granted on your Google account, and then restart the Google Voice configuration?  If not, you are wasting your time.

Yes, tens of thousands of OBiTALK devices have successfully upgraded and are now working with Google Voice, including the four at my house.

Thanks for responding Steve. I did follow your steps and thank you for writing them out. I'm glad to hear there are functional devices after the upgrade; someone suggested (I thought it was you) I wait awhile because things are in flux, so I thought this was a widespread outage. That's neat that you have four at your house, what the heck do you do with sixteen lines? You must have a big family :)

So one "app" I didn't remove was Google Voice itself, as I figured you'd have mentioned that explicitly. I did do so later after having followed all of the steps, so maybe this is the problem. Unless I hear otherwise I'll repeat your instructions including removing Google Voice and I'll see what happens.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on May 09, 2018, 03:32:34 PM
Quote from: glenviewjeff on May 09, 2018, 03:11:21 PM
Quote from: SteveInWA on May 09, 2018, 02:57:56 PM
Did you, or did you not, follow my set of instructions to completely remove your device off of the portal, restore it to factory defaults, add it back to the portal, delete any app permissions previously granted on your Google account, and then restart the Google Voice configuration?  If not, you are wasting your time.

Yes, tens of thousands of OBiTALK devices have successfully upgraded and are now working with Google Voice, including the four at my house.

Thanks for responding Steve. I did follow your steps and thank you for writing them out. I'm glad to hear there are functional devices after the upgrade; someone suggested (I thought it was you) I wait awhile because things are in flux, so I thought this was a widespread outage. That's neat that you have four at your house, what the heck do you do with sixteen lines? You must have a big family :)

So one "app" I didn't remove was Google Voice itself, as I figured you'd have mentioned that explicitly. I did do so later after having followed all of the steps, so maybe this is the problem. Unless I hear otherwise I'll repeat your instructions including removing Google Voice and I'll see what happens.


Yes, remove Google Voice.  If you already followed the rest of my instructions, you don't need to do it again.  Just remove the OBiTALK permission from your Google account settings, then delete and re-add the Google Voice SPx on your device.

Ha ha about my devices.  Two are OBi IP phones upstairs and downstairs.  The other two are ATAs, mainly used for testing purposes, and to use with an analog DECT 6.0 cordless phone system.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: glenviewjeff on May 09, 2018, 05:43:54 PM
Quote from: SteveInWA on May 09, 2018, 03:32:34 PM
Yes, remove Google Voice.  If you already followed the rest of my instructions, you don't need to do it again.  Just remove the OBiTALK permission from your Google account settings, then delete and re-add the Google Voice SPx on your device.

Ha ha about my devices.  Two are OBi IP phones upstairs and downstairs.  The other two are ATAs, mainly used for testing purposes, and to use with an analog DECT 6.0 cordless phone system.

OK, so I went through your whole process again because I had no other ideas. I'd already removed the Google Voice app (not ObiTALK, was never there) from my Google account app settings. I'm getting "Registration Not Required" again, and can't make calls. Rebooted Obi per your or someone else's suggestion after getting that message and still getting the same message. Can't make calls.

Thoughts?
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: glenviewjeff on May 09, 2018, 05:44:48 PM
Status changed to "Connect Failed: No Response" Oh and I'm using Google Wifi, which doesn't have a sip alg setting, so I assume that can't be the problem.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on May 09, 2018, 05:53:28 PM
Quote from: glenviewjeff on May 09, 2018, 05:43:54 PM
Quote from: SteveInWA on May 09, 2018, 03:32:34 PM
Yes, remove Google Voice.  If you already followed the rest of my instructions, you don't need to do it again.  Just remove the OBiTALK permission from your Google account settings, then delete and re-add the Google Voice SPx on your device.

Ha ha about my devices.  Two are OBi IP phones upstairs and downstairs.  The other two are ATAs, mainly used for testing purposes, and to use with an analog DECT 6.0 cordless phone system.

OK, so I went through your whole process again because I had no other ideas. I'd already removed the Google Voice app (not ObiTALK, was never there) from my Google account app settings. I'm getting "Registration Not Required" again, and can't make calls. Rebooted Obi per your or someone else's suggestion after getting that message and still getting the same message. Can't make calls.

Thoughts?
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: glenviewjeff on May 09, 2018, 06:08:20 PM
Yes, sorry, I didn't notice that very small icon said Obitalk. Either way, we're talking about the same thing. I deleted it later after the first time I followed your instructions, and again when I repeated them earlier today.

One important point: my legacy google voice settings still show "google chat." About ten minutes ago after nothing else was working, I noticed there was a "delete" button by it, so I figured I'd try deleting it and deleting the google voice settings on the device config and re-setting up. Google chat re-appeared.

Any other ideas?
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on May 09, 2018, 06:12:59 PM
Your Google Voice / OBiTALK situation is in a messy state of limbo.  It will not work until OBiTALK remotely updates your device, which should happen by the end of this week.  Sorry, there are no other alternatives.

Do NOT try to add, delete, or change any numbers, nor manually change firmware, until after that happens.  You cannot fix this yourself.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: glenviewjeff on May 09, 2018, 06:16:37 PM
Ah, hence the "sit tight," whether it was you or someone else. Will do. Any idea if it will suddenly start working or if I'll have to do something special to check?
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on May 09, 2018, 06:18:52 PM
Given your mess, it is impossible to know what will happen.  I suggest that you periodically pick up the phone and key in ***0 then 1# to hear the device's firmware build.  When it updates to 5859EX or higher, the device has been upgraded to the new platform and it should work.  If it gets updated to that level, and it doesn't work, then post back here on Friday.

Good luck!
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: glenviewjeff on May 09, 2018, 06:49:06 PM
Quote from: SteveInWA on May 09, 2018, 06:18:52 PM
Given your mess, it is impossible to know what will happen.  I suggest that you periodically pick up the phone and key in ***0 then 1# to hear the device's firmware build.  When it updates to 5859EX or higher, the device has been upgraded to the new platform and it should work.  If it gets updated to that level, and it doesn't work, then post back here on Friday.

Good luck!

Wait, but I do have that version already. From system status: "SoftwareVersion 3.2.2 (Build: 5859EX)"
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: zyolive on May 12, 2018, 11:18:54 AM
I followed Steve's steps. But I got
Backing Off :
TCP connection to 173.194.203.125 failed
in the status for Google Voice.

I am wondering if anything can be done for this. Thanks!
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: glenviewjeff on May 12, 2018, 11:54:11 AM
I'm still dead in the water with no Google Voice service with error "Connect Failed: No Response"
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: zyolive on May 12, 2018, 01:34:32 PM
Quote from: zyolive on May 12, 2018, 11:18:54 AM
I followed Steve's steps. But I got
Backing Off :
TCP connection to 173.194.203.125 failed
in the status for Google Voice.

I am wondering if anything can be done for this. Thanks!

It is noticed that, sometimes, the message shows there is connection to certain IP. But it is quite rare.
Any suggestions?
Thanks!
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: stgtech on May 14, 2018, 06:19:20 AM
Read through this thread, followed steps listed, and still have "Connect Failed: No Response" . Have the latest firmware. Just wanted to add 1 more with the same issue, with the latest firmware.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: philc on May 14, 2018, 01:09:20 PM
I'm another user affected by this issue as of the last week or so. 

Quote from: SteveInWA on May 05, 2018, 04:32:31 PM

  • Pick up the phone and key in ***8 then 1 to confirm restore to factory defaults.  Wait for it to go through the blinking lights thing for several minutes.
  • Now, plug in the Ethernet cable and go to the OBiTALK dashboard, and click the button to add a device.  Follow the instructions to press **5 xxxx to add your device.
  • After the device is successfully added back, follow the instructions to add Google Voice again.

A couple questions:

Will I have to re-enter all my other settings or are they be preserved on the Obitalk website?  Also, are these steps intended to help with connections, getting audio to work, or both?  I only have the audio issue (I can make and receive calls but hear nothing on either end) and have confirmed the OBiTALK device is present in legacy Google Voice settings after deleting and re-adding google voice in the Obitalk webpage (in addition to refreshing Google Voice app permissions).  I also have the latest FW (3.2.2 Build: 5859EX).

Quote from: SteveInWA on May 05, 2018, 04:32:31 PM
If, after performing these steps, your calls connect, but there is one-way or no audio, check your router to confirm that you have turned OFF SIP-ALG support.  Now that Google Voice uses SIP vs. XMPP, it may be impacted by this formerly-unnecessary setting.

I also disabled SIP-ALG but it didn't help.  :(  I'm assuming I don't need to enable port forwarding on my router in lieu of disabling the SIP-ALG setting?

I'm not sure if this is a factor, but I am still seeing incoming calls on my gmail web page (is that hangouts?).  I only see my cell phone and the OBiTALK Device - XXXX in the legacy google voice settings page (no google chat).

Thanks,

Phil
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on May 14, 2018, 01:10:50 PM
Yes, it will reset all your settings, and yes, it should fix your audio issues.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: philc on May 14, 2018, 02:21:42 PM
Quote from: SteveInWA on May 14, 2018, 01:10:50 PM
Yes, it will reset all your settings, and yes, it should fix your audio issues.

Thanks for the quick reply.  I assume you mean the website will also lose all settings, thereby requiring me to re-enter them all manually?

Is there a way to save and restore settings I may be able to try first without breaking out the big hammer?  I have 2 other SIP providers and FreePBX so needless to say there are a lot of non-standard settings for my OBi200 device.  Beyond the notable hassle, I'm worried I'll break something.

Phil
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on May 14, 2018, 02:30:10 PM
Quote from: philc on May 14, 2018, 02:21:42 PM
Quote from: SteveInWA on May 14, 2018, 01:10:50 PM
Yes, it will reset all your settings, and yes, it should fix your audio issues.

Thanks for the quick reply.  I assume you mean the website will also lose all settings, thereby requiring me to re-enter them all manually?

Is there a way to save and restore settings I may be able to try first without breaking out the big hammer?  I have 2 other SIP providers and FreePBX so needless to say there are a lot of non-standard settings for my OBi200 device.  Beyond the notable hassle, I'm worried I'll break something.

Phil

If you would like to try a smaller, less destructive hammer first, then skip the steps about restoring factory defaults, and try deleting the Google Voice SPx slot, and follow the instruction to remove permissions from your Google account, and then re-adding the Google Voice SPx.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: glenviewjeff on May 14, 2018, 02:44:17 PM
Just a quick thought on this; when I followed the steps to reset everything, I didn't lose all account information on the portal (for instance my speed dial settings were preserved.) I assume this is correct and expected, right?

Quote from: SteveInWA on May 14, 2018, 02:30:10 PM
Quote from: philc on May 14, 2018, 02:21:42 PM
Quote from: SteveInWA on May 14, 2018, 01:10:50 PM
Yes, it will reset all your settings, and yes, it should fix your audio issues.

Thanks for the quick reply.  I assume you mean the website will also lose all settings, thereby requiring me to re-enter them all manually?

Is there a way to save and restore settings I may be able to try first without breaking out the big hammer?  I have 2 other SIP providers and FreePBX so needless to say there are a lot of non-standard settings for my OBi200 device.  Beyond the notable hassle, I'm worried I'll break something.

Phil

If you would like to try a smaller, less destructive hammer first, then skip the steps about restoring factory defaults, and try deleting the Google Voice SPx slot, and follow the instruction to remove permissions from your Google account, and then re-adding the Google Voice SPx.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: philc on May 14, 2018, 04:11:24 PM
Quote from: SteveInWA on May 14, 2018, 02:30:10 PM
Quote from: philc on May 14, 2018, 02:21:42 PM
Quote from: SteveInWA on May 14, 2018, 01:10:50 PM
Yes, it will reset all your settings, and yes, it should fix your audio issues.

Thanks for the quick reply.  I assume you mean the website will also lose all settings, thereby requiring me to re-enter them all manually?

Is there a way to save and restore settings I may be able to try first without breaking out the big hammer?  I have 2 other SIP providers and FreePBX so needless to say there are a lot of non-standard settings for my OBi200 device.  Beyond the notable hassle, I'm worried I'll break something.

Phil

If you would like to try a smaller, less destructive hammer first, then skip the steps about restoring factory defaults, and try deleting the Google Voice SPx slot, and follow the instruction to remove permissions from your Google account, and then re-adding the Google Voice SPx.

Yes that was my first thought too but sadly it didn't rectify the issue.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on May 14, 2018, 04:39:44 PM
 >:(

I'm skeptical that you carefully and completely followed every instruction.  Do NOT try to restore any settings.  Start completely over from scratch.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: azrobert on May 14, 2018, 04:48:26 PM
Quote from: glenviewjeff on May 14, 2018, 02:44:17 PM
I didn't lose all account information on the portal (for instance my speed dial settings were preserved.)

Speed dials are defined separately on the portal and will be preserved after a device reset. If you have multiple devices, the same speed dials will be downloaded to all.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: corndog on May 14, 2018, 08:18:51 PM
Quote from: SteveInWA on May 14, 2018, 04:39:44 PM
>:(

I'm skeptical that you carefully and completely followed every instruction.  Do NOT try to restore any settings.  Start completely over from scratch.

thanks for this fix. i had this problem this morning, and did most of these steps randomly and no worky. after i followed them to the letter i have service in SP1.

one question, when you say "don't disallow obi provisioning in any way? does that mean i can't override some of the obitalk settings. like the tone settings?
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on May 14, 2018, 08:20:39 PM
Glad it fixed your issue.  You can modify any settings you wish, except leave the "Auto provisioning" settings alone.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: corndog on May 14, 2018, 08:23:02 PM
great, thanks! i still get the little red exclamation points by anything not device default or obitalk checked, but i assume those are just to signify they are not default.


edit

guess i can do my own research and not be so lazy, Steve has enough to do tonight...

"To the right of the configurable parameter value field, there may be a red exclamation mark (!).  When this mark is present, it means the parameter value next to where it appears has an OBi Expert configuration database entry that is different than the OBiTALK database entry.  If the Device Default and OBiTALK boxes are left unchecked, then the OBi will use this setting in its active configuration."
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: stgtech on May 15, 2018, 06:58:51 AM
I mentioned earlier I am having the exact same issue as glenviewjeff, same version, same errors. I had a 2nd obi202, that has not been used in a while and decided to swap to see if I could get it to connect. It had an earlier firmware version, said it was connected, then updated to 3.2.2 (Build: 5859EX) and has the exact same error Connect Failed: No Response.  Are we still waiting for a firmware fix? Did glenviewjeff get yours resolved? Thanks for any help here.

Legacy google voice still shows google chat, not obi devices.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SailingMagnus on May 15, 2018, 09:37:37 AM
Thought I would throw my story in the ring to see if it helps as I too have been having problems since Last Friday May 11th.   Starting first thing that morning neither my wife or I could hear audio/RTP streams for inbound or outbound calls on our ObiTalk 202 adapter, call setup was not a problem.   I was 10+ year veteran Vonage user and know that sometimes the RTP streams can be blocked so I did all my usual reboots, configuration checks but problems persisted.  I searched the web and saw others having problems so I kept looking until I found this thread and decided it was time to follow SteveInWA's steps to see if it would resolve the problem, which it did not.  

Background config:   Spectrum/Brighthouse/Timewarner ISP using their cable Modem in Bridged mode I get 60Mbps down 6Mbps up.    I use a Cisco E4200 Wifi Router and have the MacAddress of the ObiTalk 202 adapter defined in the DMZ, effectively in front of/outside the Wifi Router.   Not a gamer, not a BW hog, relatively quiet network for the BW I have available.   Let me add I have my own Google Voice number and my wife has her own, so effectively the 202 is configured for two Google Voice accounts.   I didn't see the Google Chat setting in Legacy Settings for either account prior to executing Steve's steps and don't see after.   I did see a change to my wife's Voicemail setting post reconfig.   She doesn't want Voicemail on her line and there is no way to turn VM off which there was prior to the upgrade.

1) Prior to Steve's steps no audio/RTP  in or out.   However dialing in/out call setup worked fine
2) After rebooting everything in my network we would get audio/RTP to flow for 5-15 minutes and then it would stop, suggesting it's my network or ISP
3) This morning followed Steve's step to the "T" and audio/RTP worked for 5-15 minutes and then stopped
4) Reboot entire network and now when trying to make outbound call I get message "The number U have dialed has not received a response from the service provider".   Inbound calls don't ring the adapter and go to voicemail.

   I'm ready to call my ISP and blame them for blocking something referencing this https://www.obitalk.com/info/faq/Troubleshooting-sec/ports-to-keep-open-on-my-router (https://www.obitalk.com/info/faq/Troubleshooting-sec/ports-to-keep-open-on-my-router)   FAQ but thought I'd share to see if it's something bigger with Google at this point?

SM in sunny Florida.....

Hour or two later update:  So eventually I got back to the same problem of call setup working but no audio.  I rebooted my Wifi Router and was able to call my ISP.   They confirmed no recent config changes of my cable Modem.  I'm configured in bridged mode and they have a special rule I asked for years ago to resolve a Vonage problem that ports 10K-12K UDP are allowed inbound as that is/was the range Vonage used.  I see ObiTalk uses 10K so I should be good.  I have V3.2.2(5859EX) on the ObiTalk and my Cisco E4200 is running the latest and greatest firmware from Cisco. 

I was hoping Bluescat or SteveInWA might want a customer with repeatable problem to see if they can correlate what's the root cause.  I don't have a network tap to capture packets any more but if I did I'd be sniffing packets at each hop looking for errors.....
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: CoreyJohn on May 15, 2018, 09:45:55 AM
I'm also still having the same problem, "Connect Failed: No Response (server=64.9.240.172; retry in XXXs)" after trying your instructions for the 5th time.  I still see "Google Chat" when I open the settings to Google Voice, but I'm not certain I'm looking in the correct area and I'm not clear on what I'm supposed to do about it.  Was the process mentioned supposed to resolve that?

(https://imgur.com/1xv6ATH)

If the process was supposed to resolve that, all I can think of is that I'm not deleting all apps that access Google Voice.  Is the deleting of apps supposed to include Google products?  Thanks!
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on May 15, 2018, 02:04:50 PM
On the Google account management page:  https://myaccount.google.com/?pli=1 (https://myaccount.google.com/?pli=1) click "Apps with account access".  On the next page, click "MANAGE APPS".  On the next page, delete any apps that have permission to access "Google Chat" or "Hangouts", including OBiTALK, Simonics GVGW, etc.

It should go without saying, but I can't assume anything:  MAKE SURE you are looking at, and managing, the SAME Google account as the one holding your Google Voice number.  It's easy to be signed into multiple Google accounts in the same web browser, so it's critical that you verify the Gmail address associated with your Google Voice phone number.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: krowe on May 15, 2018, 02:25:06 PM
I have followed the instructions multiple time to the letter but still I have problems.


Configuration:
OBi202 with firmware version 3.2.2 (Build: 5859EX)
SP1 = Google Voice #1 status Connected
SP2 = Google Voice #2 status Connected
SP3 = Anveo E911 status Registered
SIP-ALG is OFF on my router
NOTE: My GVoice screen does NOT look like http://www.obitalk.com/forum/index.php?topic=13824.0 for either account. The NEW GVoice screen only shows the cell phones that I have linked to the account while the Legacy GVoice screen shows OBITALK Device and the cell phones that I linked to the account. Yes the check is selected for the OBITALK Device

SP1 is working just fine, no issue with outgoing calls and incoming calls are being forwarded to the OBi202 as expected.

SP2 on the other hand, is not working properly. Outgoing calls are working just fine but the problem is with incoming calls. When someone calls GVoice #2, the calls are NOT forwarded to OBi202, however they are forwarded to my linked cell phone.

However, I can place a call from GVoice #1 to GVoice #2 and the call is correctly forwarded to OBi202.

The problem with SP2 appears to be isolated to any incoming call from outside the GVoice network.

Any help is greatly appreciated.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: drgeoff on May 15, 2018, 02:40:11 PM
Quote from: SailingMagnus on May 15, 2018, 09:37:37 AMthey have a special rule I asked for years ago to resolve a Vonage problem that ports 10K-12K UDP are allowed inbound as that is/was the range Vonage used.  I see ObiTalk uses 10K so I should be good.
What port is used by Obitalk is totally irrelevant to a problem you have with GV.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SailingMagnus on May 15, 2018, 06:01:05 PM
Quote from: SteveInWA on May 15, 2018, 02:04:50 PM
On the Google account management page:  https://myaccount.google.com/?pli=1 (https://myaccount.google.com/?pli=1) click "Apps with account access".  On the next page, click "MANAGE APPS".  On the next page, delete any apps that have permission to access "Google Chat" or "Hangouts", including OBiTALK, Simonics GVGW, etc.

It should go without saying, but I can't assume anything:  MAKE SURE you are looking at, and managing, the SAME Google account as the one holding your Google Voice number.  It's easy to be signed into multiple Google accounts in the same web browser, so it's critical that you verify the Gmail address associated with your Google Voice phone number.



When I followed your steps I used two separate computers logged into two separate Google Accounts to remove the Google Voice App and the ObiTalk Quick Setup App from each account.   Both re-appeared after reconfiguring the Obi202 from scratch.   It appears when you reconnect the OBI to Google this popup prompt (picture attached) re-enables those apps.  RU saying those apps should be removed again after following your steps?


Also like the other post regarding newGV Settings screen; mine does not show the Obi 202 adapter, I have to go to Legacy Settings to see it.   Mine does not look like this http://www.obitalk.com/forum/index.php?topic=13824.0 (http://www.obitalk.com/forum/index.php?topic=13824.0)
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SailingMagnus on May 15, 2018, 06:03:50 PM
Quote from: drgeoff on May 15, 2018, 02:40:11 PM
Quote from: SailingMagnus on May 15, 2018, 09:37:37 AMthey have a special rule I asked for years ago to resolve a Vonage problem that ports 10K-12K UDP are allowed inbound as that is/was the range Vonage used.  I see ObiTalk uses 10K so I should be good.
What port is used by Obitalk is totally irrelevant to a problem you have with GV.

Doc that's great to hear....in the past it was always a FW issue with my Vonage adapter.   Can we get a summary status from someone as it appears a bunch of us are trying different recommended fixes with mixed results.   I'll back off and wait for an internal fix if that's what's needed at this point.....
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on May 15, 2018, 07:48:21 PM
I haven't heard of "ObiTalk Quick Setup App".

If your devices aren't connecting, then you probably have an issue with your home network, or (unlikely but ya never know) your ISP is blocking SIP traffic.

If you have also experienced problems with your Vonage ATA, that's another sign that you have some other problem, not related to the OBi firmware.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SailingMagnus on May 16, 2018, 06:15:08 AM
Steve,

     The problems with my ISP where from 10 years ago when I started using a Vonage adapter...intermittently I'd have RTP one way audio problems and I had them add a rule to my cable modem and nothing changed for years when my Obi202 stopped working last week.   Over the years whenever I had RTP flow problems I'd check these settings again as that's what solved my problems in the past.  I'm convinced from reading all these posts there is a disconnect/mis-configuration in my Google Voice account when I link my Obi202 to my GV account using the steps you and ObiTalk provides.

     You didn't answer this question from yesterday:  "When I followed your steps I used two separate computers logged into two separate Google Accounts to remove the Google Voice App and the ObiTalk Quick Setup App from each account.   Both re-appeared after reconfiguring the Obi202 from scratch.   It appears when you reconnect the OBI to Google this popup prompt (picture attached) re-enables those apps.  RU saying those apps should be removed again after following your steps?"    I went ahead and deleted those apps again and over night got this message from ObiTalk: 

"Service Offline Alert -- OBi Device (500326900) is Not Registered

Your voice service is not registering. This could be due to a temporary service disruption or an incorrect login credential.

In most cases, reconfiguring the voice service with the proper login credential will resolve the issue.


    This morning looking at my ObiTalk Dashboard both SP1/SP2 show Status: "Connecting to 64.9.242.172;Token Error"  and any attempt to make a call yields the # is not receiving a response from the service provider.   I go into SP1/2 and relink them to each Google Account and the Status changes to "Registration Not Required" and test calls work in both directions on both lines now...how long that lasts is TBD.    But now I have in My 3rd Party Apps, the Apps you say should be deleted (see attached picture).   The GV and ObitTalk setup app appears in my account and only the GV app appears in my wife's account.

      This is not an ISP problem IMO since so many others are having problems.   Can you point me in a direction to resolve these questions:
1) My GV Settings screen does not look like this the picture in the Don't Panic post here http://www.obitalk.com/forum/index.php?topic=13824.0 (http://www.obitalk.com/forum/index.php?topic=13824.0)    Which leads me to believe my GV account has not been upgraded....how do I fix this?
2) You say to delete any 3rd Party Apps that utilize Google Chat, yet to register the ObiTalk to my GV account the 3rd Party App GV has to been installed which uses Google Chat....how do I fix this?
3) You say your not familiar with the ObiTalk Setup App yet I keep getting that installed when I link my account, whom should I contact to determine the need/purpose of that app?
4) I understand GV is free and you get what you pay for.   In this case we have a lot of finger pointing at my ISP, Google Voice, or ObiTalk and in some cases the end user who may not know what they are doing.  I'm pretty fluent in IT but struggle to understand who ultimately owns this problem and how do we get a status update?   It sounds like it's a Polycomm/Obi/Google joint problem given the new software build released to support SIP.   After six days without home phone service a lot of people are scrambling to try to fix their service when maybe all we need to do is wait for the fix to be pushed out....if that's the case I'm ok, just need that info so we are not wasting our time and yours.....

Thanks!   I'm sure it's no fun responding to tons of stupid questions from clueless people so I try to be as through as possible when providing details.   As a final point of detail in the 20+ minutes it took me type this up while making config changes and testing, my RTP stopped working on my GV account after it worked 10 minutes ago.  My Obi Dashboard status now shows Connected for SP1/2


Title: Re: Can't make or receive calls using GVoice since this morning
Post by: drgeoff on May 16, 2018, 08:24:45 AM
@SailingMagnus
You don't seem to appreciate that "sign up" is not "set up".
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SailingMagnus on May 16, 2018, 09:37:46 AM
Quote from: drgeoff on May 16, 2018, 08:24:45 AM
@SailingMagnus
You don't seem to appreciate that "sign up" is not "set up".

Doc!  Your non specific statement intrigues me.  RU saying I need to "sign-up" for new Google Voice Mail accounts vs  set-up my existing accounts to get this to work?   Or are you saying I have to sign-up for a brand new ObiTalk account and add m adapter before I can configure it for GV?    I can do that but that is certainly not what I understood from reading Steve's steps.

Curious in Florida as what you are alluding to...... please enlighten me oh great one!
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: krowe on May 16, 2018, 10:34:59 AM
Still looking for help here:


I have followed the instructions multiple time to the letter but still I have problems.


Configuration:
OBi202 with firmware version 3.2.2 (Build: 5859EX)
SP1 = Google Voice #1 status Connected
SP2 = Google Voice #2 status Connected
SP3 = Anveo E911 status Registered
SIP-ALG is OFF on my router
NOTE: My GVoice screen does NOT look like http://www.obitalk.com/forum/index.php?topic=13824.0 for either account. The NEW GVoice screen only shows the cell phones that I have linked to the account while the Legacy GVoice screen shows OBITALK Device and the cell phones that I linked to the account. Yes the check is selected for the OBITALK Device

SP1 is working just fine, no issue with outgoing calls and incoming calls are being forwarded to the OBi202 as expected.

SP2 on the other hand, is not working properly. Outgoing calls are working just fine but the problem is with incoming calls. When someone calls GVoice #2, the calls are NOT forwarded to OBi202, however they are forwarded to my linked cell phone.

However, I can place a call from GVoice #1 to GVoice #2 and the call is correctly forwarded to OBi202.

The problem with SP2 appears to be isolated to any incoming call from outside the GVoice network.

Any help is greatly appreciated
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on May 16, 2018, 10:48:24 AM
Quote from: krowe on May 16, 2018, 10:34:59 AM
Still looking for help here:


I have followed the instructions multiple time to the letter but still I have problems.


Configuration:
OBi202 with firmware version 3.2.2 (Build: 5859EX)
SP1 = Google Voice #1 status Connected
SP2 = Google Voice #2 status Connected
SP3 = Anveo E911 status Registered
SIP-ALG is OFF on my router
NOTE: My GVoice screen does NOT look like http://www.obitalk.com/forum/index.php?topic=13824.0 for either account. The NEW GVoice screen only shows the cell phones that I have linked to the account while the Legacy GVoice screen shows OBITALK Device and the cell phones that I linked to the account. Yes the check is selected for the OBITALK Device

SP1 is working just fine, no issue with outgoing calls and incoming calls are being forwarded to the OBi202 as expected.

SP2 on the other hand, is not working properly. Outgoing calls are working just fine but the problem is with incoming calls. When someone calls GVoice #2, the calls are NOT forwarded to OBi202, however they are forwarded to my linked cell phone.

However, I can place a call from GVoice #1 to GVoice #2 and the call is correctly forwarded to OBi202.

The problem with SP2 appears to be isolated to any incoming call from outside the GVoice network.

Any help is greatly appreciated

How do you know for sure, that the calls are not being forwarded to the 202 on SP2?

Call the problematic Google Voice number from some other number, not from a Google Voice number.  Watch the LEDs on the OBi 202.  Does the right-most, "Phone 2" LED blink? 

Look at the call history on the local web server interface for the OBi (via its IP address, assuming you have enabled WAN access).  Does it show a record of the inbound call you just made to SP2?
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: krowe on May 16, 2018, 11:06:41 AM
Quote from: SteveInWA on May 16, 2018, 10:48:24 AM
Quote from: krowe on May 16, 2018, 10:34:59 AM
Still looking for help here:


I have followed the instructions multiple time to the letter but still I have problems.


Configuration:
OBi202 with firmware version 3.2.2 (Build: 5859EX)
SP1 = Google Voice #1 status Connected
SP2 = Google Voice #2 status Connected
SP3 = Anveo E911 status Registered
SIP-ALG is OFF on my router
NOTE: My GVoice screen does NOT look like http://www.obitalk.com/forum/index.php?topic=13824.0 for either account. The NEW GVoice screen only shows the cell phones that I have linked to the account while the Legacy GVoice screen shows OBITALK Device and the cell phones that I linked to the account. Yes the check is selected for the OBITALK Device

SP1 is working just fine, no issue with outgoing calls and incoming calls are being forwarded to the OBi202 as expected.

SP2 on the other hand, is not working properly. Outgoing calls are working just fine but the problem is with incoming calls. When someone calls GVoice #2, the calls are NOT forwarded to OBi202, however they are forwarded to my linked cell phone.

However, I can place a call from GVoice #1 to GVoice #2 and the call is correctly forwarded to OBi202.

The problem with SP2 appears to be isolated to any incoming call from outside the GVoice network.

Any help is greatly appreciated

How do you know for sure, that the calls are not being forwarded to the 202 on SP2?

Call the problematic Google Voice number from some other number, not from a Google Voice number.  Watch the LEDs on the OBi 202.  Does the right-most, "Phone 2" LED blink? 

Look at the call history on the local web server interface for the OBi (via its IP address, assuming you have enabled WAN access).  Does it show a record of the inbound call you just made to SP2?

Phone 2 LED does not blink
Call log does not show a record of the inbound call
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: krowe on May 16, 2018, 11:26:52 AM
Quote from: krowe on May 16, 2018, 11:06:41 AM
Quote from: SteveInWA on May 16, 2018, 10:48:24 AM
Quote from: krowe on May 16, 2018, 10:34:59 AM
Still looking for help here:


I have followed the instructions multiple time to the letter but still I have problems.


Configuration:
OBi202 with firmware version 3.2.2 (Build: 5859EX)
SP1 = Google Voice #1 status Connected
SP2 = Google Voice #2 status Connected
SP3 = Anveo E911 status Registered
SIP-ALG is OFF on my router
NOTE: My GVoice screen does NOT look like http://www.obitalk.com/forum/index.php?topic=13824.0 for either account. The NEW GVoice screen only shows the cell phones that I have linked to the account while the Legacy GVoice screen shows OBITALK Device and the cell phones that I linked to the account. Yes the check is selected for the OBITALK Device

SP1 is working just fine, no issue with outgoing calls and incoming calls are being forwarded to the OBi202 as expected.

SP2 on the other hand, is not working properly. Outgoing calls are working just fine but the problem is with incoming calls. When someone calls GVoice #2, the calls are NOT forwarded to OBi202, however they are forwarded to my linked cell phone.

However, I can place a call from GVoice #1 to GVoice #2 and the call is correctly forwarded to OBi202.

The problem with SP2 appears to be isolated to any incoming call from outside the GVoice network.

Any help is greatly appreciated

How do you know for sure, that the calls are not being forwarded to the 202 on SP2?

Call the problematic Google Voice number from some other number, not from a Google Voice number.  Watch the LEDs on the OBi 202.  Does the right-most, "Phone 2" LED blink? 

Look at the call history on the local web server interface for the OBi (via its IP address, assuming you have enabled WAN access).  Does it show a record of the inbound call you just made to SP2?

Phone 2 LED does not blink
Call log does not show a record of the inbound call

In an attempt to isolate the fault I flip flopped the configuration and the problem followed GV#2 which is now on SP1
new configuration is
SP1 = Goggle Voice #2 status connected
SP2 = Goggle Voice #1 status connected
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on May 16, 2018, 11:29:12 AM
Humph.  I don't know why it isn't working, if it is set up just like your other Google Voice number.

You can try this experiment: 

[/list]
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: toofazt on May 16, 2018, 01:47:13 PM
I'm unable to make or receive calls through OBI200 and google voice since this morning. Was working perfectly for the last year+. Followed Steveinwa's instructions twice and still get the error when trying to place a call: "the number you called has not received a response from the service provider". SP1 status, Connect Failed: No Response. Firmware is 5859EX but legacy google voice still shows the google chat icon... Any ideas?
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: philc on May 17, 2018, 09:06:03 AM
Quote from: SteveInWA on May 14, 2018, 04:39:44 PM
>:(

I'm skeptical that you carefully and completely followed every instruction.  Do NOT try to restore any settings.  Start completely over from scratch.

I'm not sure if this was a reply to me, but I was not trying to say that I had followed the full instructions.  My goal was to avoid having to re-setup my whole configuration.

In any case, I bit the bullet yesterday and did just that.  Fortunately, it allowed Google Voice to work again which is great news.  However, it did require a fair amount of work to get all my settings back into shape for my FreePBX setup (2 VOIP + GVoice).

That being said, I have cracked the case, at least for my inability to hear audio.

Along the way, I saved off all the settings via XML and screen shots.  When I put things back together I did a comparison of settings and a few stood out to me on the Google Voice front.  Specifically, I noticed a couple differences on the ITSP Profile A for Google Voice:  X_UseSSL was checked before and now it isn't.  KeepAliveInterval was 5 and is now 0.

I went back and re-enabled X_UseSSL and sure enough it brought back my symptom of connecting but no audio!

So, the simple answer is likely the X_UseSSL was a default setting before and it isn't getting cleared on the upgrade to the new FW and Google Voice SIP methodology.  If you are having problems with Google Voice operation, this is an easy thing to check and try:  ITSP Profile X RTP->X_UseSSL should now be disabled (cleared).  For those not familiar, it's in the OBi Expert menu.

Hope this helps.

Phil
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: toofazt on May 17, 2018, 09:39:42 AM
When I try to add my OBi200 to the dashboard again today I get this error from the obitalk website: 404 Not Found
openresty/1.9.7.4
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: RFC3261 on May 17, 2018, 09:42:18 AM
Quote from: toofazt on May 17, 2018, 09:39:42 AM
When I try to add my OBi200 to the dashboard again today I get this error from the obitalk website: 404 Not Found
openresty/1.9.7.4

Something is not quite right (or not consistently right (some have reported it works for them)) with the portal at the moment.

See:  http://www.obitalk.com/forum/index.php?topic=13941.0

Title: Re: Can't make or receive calls using GVoice since this morning
Post by: ksbchee on May 18, 2018, 12:01:41 PM
Followed SeveInWA's steps, fully deleted OBi200, apps in google, verified correct email, no effect.
Still just one ring and the message that ? is not available for this subscriber(1st part is cut off).
If I turn on cell phone that is also linked to same google voice ph#, then obi200 will continue to ring and can be answered.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on May 18, 2018, 01:38:37 PM
Quote from: ksbchee on May 18, 2018, 12:01:41 PM
Followed SeveInWA's steps, fully deleted OBi200, apps in google, verified correct email, no effect.
Still just one ring and the message that ? is not available for this subscriber(1st part is cut off).
If I turn on cell phone that is also linked to same google voice ph#, then obi200 will continue to ring and can be answered.


This is a non-OBi issue.  The key piece of information you provided is the description of the behavior when your cell phone is on or off.

Google Voice, by design, forwards inbound calls to all of your linked phone numbers and OBiTALK devices simultaneously.  Whichever one answers first wins the race and gets the call.  When your cell phone is turned off, it is immediately answering the call and sending it to the cell phone's own voicemail, thus preventing the OBiTALK device(s) from ringing.

To fix this, you need to program your cell phone carrier number to activate Conditional Call Forwarding.  CCF forwards busy or unanswered calls back to your Google Voice voicemail box.  Google Voice is smart enough to know that, if the cell phone loops the call back, while other endpoints are ringing, to just let the others ring.

Each mobile carrier has different commands to enable or disable CCF.  What carrier are you using?
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: ksbchee on May 18, 2018, 06:53:06 PM
"
This is a non-OBi issue.  The key piece of information you provided is the description of the behavior when your cell phone is on or off.

Google Voice, by design, forwards inbound calls to all of your linked phone numbers and OBiTALK devices simultaneously.  Whichever one answers first wins the race and gets the call.  When your cell phone is turned off, it is immediately answering the call and sending it to the cell phone's own voicemail, thus preventing the OBiTALK device(s) from ringing.

To fix this, you need to program your cell phone carrier number to activate Conditional Call Forwarding.  CCF forwards busy or unanswered calls back to your Google Voice voicemail box.  Google Voice is smart enough to know that, if the cell phone loops the call back, while other endpoints are ringing, to just let the others ring.

Each mobile carrier has different commands to enable or disable CCF.  What carrier are you using?"


SteveInWA,

Thanks for the response.
Unchecking GV call forwarding for wife's cell phone Lycamobile via T-mobile allows more than one ring now on the OBi200.
This is a new thing as I've had it configured that way in GV for several years.
Voicemail is already disabled on her phone but must have been affecting GV somehow now.
And sure enough the message I was hearing when her phone is powered off is Lycamobile's saying the "Facility for this subscriber is not available."

Easy fix really just unchecking call forwarding b/c wife's cell phone is off 99.99% of the time anyway.

Thanks,

Gene
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on May 18, 2018, 06:58:26 PM
Quote from: ksbchee on May 18, 2018, 06:53:06 PM
"
This is a non-OBi issue.  The key piece of information you provided is the description of the behavior when your cell phone is on or off.

Google Voice, by design, forwards inbound calls to all of your linked phone numbers and OBiTALK devices simultaneously.  Whichever one answers first wins the race and gets the call.  When your cell phone is turned off, it is immediately answering the call and sending it to the cell phone's own voicemail, thus preventing the OBiTALK device(s) from ringing.

To fix this, you need to program your cell phone carrier number to activate Conditional Call Forwarding.  CCF forwards busy or unanswered calls back to your Google Voice voicemail box.  Google Voice is smart enough to know that, if the cell phone loops the call back, while other endpoints are ringing, to just let the others ring.

Each mobile carrier has different commands to enable or disable CCF.  What carrier are you using?"


SteveInWA,

Thanks for the response.
Unchecking GV call forwarding for wife's cell phone Lycamobile via T-mobile allows more than one ring now on the OBi200.
This is a new thing as I've had it configured that way in GV for several years.
Voicemail is already disabled on her phone but must have been affecting GV somehow now.
And sure enough the message I was hearing when her phone is powered off is Lycamobile's saying the "Facility for this subscriber is not available."

Easy fix really just unchecking call forwarding b/c wife's cell phone is off 99.99% of the time anyway.

Thanks,

Gene

Unfortunately, Lycamobile doesn't support call forwarding, so you can't intelligently manage it when Google Voice  forwards calls.  It worked in the past because your Lycamobile number wasn't picking up the call before the 25 second mark, when Google Voice gives up ringing and takes the call back to Google Voice VM.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: toofazt on May 18, 2018, 08:30:12 PM
Still not working for me... My Gmail account is a business account so @business instead of @gmail. Could that have something to do with it?
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: glenviewjeff on May 19, 2018, 01:23:29 PM
In addition to trying another Google Voice account, I tried my Anveo account. I don't have a current service plan, but my username/password are still functional. This may not be the most useful test, but I wouldn't expect to get "Connect Failed: No Response" in this scenario, which I am.

Title: Re: Can't make or receive calls using GVoice since this morning
Post by: Chicago_Dave on May 19, 2018, 01:34:51 PM
Hi everyone,

I still cannot get my Obihai 200 to work with Google Voice.  Before May 4th, it was working fine.

Quote from: SteveInWA on May 05, 2018, 04:32:31 PM
3.2.2 (Build: 5859EX) is the current version, as of May 8th, of the 200/202 firmware that supports Google Voice.
Confirmed I have the most recent 5859EX firmware version.

Quote from: SteveInWA on May 05, 2018, 04:32:31 PM
If you still see "Google Chat" on the "Legacy" settings page of Google Voice, then your device has not been properly provisioned using the new firmware.  After the conversion, there is no longer a "Chat" entry.  Instead, you'll see an "OBiTALK device" entry for each device you have authenticated to your Google account(s).
Confirmed I still see "Google Chat" on the "Legacy" settings page of Google Voice.

Please can someone help me.  I've followed this direction so many times I lost count.
I have tried:
but somehow everytime I followed the direction, I ended up having the "Google Chat" option back inside the "Legacy" Google Voice settings.

My setup is as vanilla as it gets.  Just trying to use SP1 for Google Voice.
My SP1 status would just say:
Connect Failed: No Response (server=64.9.241.108; retry in 108s)
Sometimes I also saw:
Connect Failed: No Response; Token error (server=64.9.241.108; retry in 108s)

I've also:

This shouldn't be this hard, and I'm an IT guy with SIP and IP Phone experience a few jobs ago. :(

Please help,

David
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: drgeoff on May 19, 2018, 01:51:20 PM
@Chicago_Dave.
If your OBi has had the firmware upgrade, then GV should have recognised that and removed Google Chat from the available destinations in the Legacy Settings.

Suggest you see http://www.obitalk.com/forum/index.php?topic=13322.msg89615#msg89615, especially the 6th bullet point in that post.

You should not need to put the OBi in the DMZ or do all that port forwarding.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: Chicago_Dave on May 19, 2018, 06:40:36 PM
Quote from: drgeoff on May 19, 2018, 01:51:20 PM
Suggest you see http://www.obitalk.com/forum/index.php?topic=13322.msg89615#msg89615, especially the 6th bullet point in that post.

I appreciate the help and info, but it's the same as the instructions that I followed in this thread. :(


Anybody with any other ideas?

Thanks,
David
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on May 19, 2018, 06:56:52 PM
Quote from: Chicago_Dave on May 19, 2018, 06:40:36 PM
Quote from: drgeoff on May 19, 2018, 01:51:20 PM
Suggest you see http://www.obitalk.com/forum/index.php?topic=13322.msg89615#msg89615, especially the 6th bullet point in that post.

I appreciate the help and info, but it's the same as the instructions that I followed in this thread. :(


Anybody with any other ideas?

Thanks,
David


The point of drgeoff's post was that a) no manual futzing with Google Chat will do anything, and b) at this point, all you can do is to methodically follow my instructions to completely start over.  A small number of users' Google Voice configurations are not being updated.  The root cause is unknown.

There is no need, nor any point, to any firewall changes, if you are using a typical residential broadband service with a consumer-class router.

It's great that you have IT and VoIP experience, but ironically, the users who know "enough to be dangerous" are the ones most likely to have previously changed something that is now killing the upgrade.

Follow the steps in my post to completely wipe out everything and start over. 

https://www.obitalk.com/forum/index.php?topic=13868.msg89076#msg89076 (https://www.obitalk.com/forum/index.php?topic=13868.msg89076#msg89076)
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: Chicago_Dave on May 20, 2018, 09:23:57 PM
Quote from: SteveInWA on May 19, 2018, 06:56:52 PM
b) at this point, all you can do is to methodically follow my instructions to completely start over.

Oh believe me.  I've done this, and quite a few times.

Quote
There is no need, nor any point, to any firewall changes, if you are using a typical residential broadband service with a consumer-class router.

Thanks for confirming that.  I've removed the port customizations.  It's still in DMZ and with SIP-ALG disabled.

Quote
It's great that you have IT and VoIP experience, but ironically, the users who know "enough to be dangerous" are the ones most likely to have previously changed something that is now killing the upgrade.
I understand this sentiment, but I can assure you my Obihai200 setup is as vanilla as it gets.  Just one phone and using Google Voice with no special tinkering whatsoever.

Quote
Follow the steps in my post to completely wipe out everything and start over. 

https://www.obitalk.com/forum/index.php?topic=13868.msg89076#msg89076 (https://www.obitalk.com/forum/index.php?topic=13868.msg89076#msg89076)

I did, and same result.  Should I just call Obihai support?  Should I setup a rsyslog server so I can see logs?
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on May 20, 2018, 09:38:35 PM
Quote from: Chicago_Dave on May 20, 2018, 09:23:57 PM
Quote from: SteveInWA on May 19, 2018, 06:56:52 PM
b) at this point, all you can do is to methodically follow my instructions to completely start over.

Oh believe me.  I've done this, and quite a few times.

Quote
There is no need, nor any point, to any firewall changes, if you are using a typical residential broadband service with a consumer-class router.

Thanks for confirming that.  I've removed the port customizations.  It's still in DMZ and with SIP-ALG disabled.

Quote
It's great that you have IT and VoIP experience, but ironically, the users who know "enough to be dangerous" are the ones most likely to have previously changed something that is now killing the upgrade.
I understand this sentiment, but I can assure you my Obihai200 setup is as vanilla as it gets.  Just one phone and using Google Voice with no special tinkering whatsoever.

Quote
Follow the steps in my post to completely wipe out everything and start over. 

https://www.obitalk.com/forum/index.php?topic=13868.msg89076#msg89076 (https://www.obitalk.com/forum/index.php?topic=13868.msg89076#msg89076)

I did, and same result.  Should I just call Obihai support?  Should I setup a rsyslog server so I can see logs?

If the device is still under warranty, or you have paid for another year of support, then yes, contact them.

You do NOT need to have the OBi in a DMZ.  It's an unnecessary exposure to the public internet.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: Cal29 on May 21, 2018, 11:10:20 AM
Having same issue as Chicago_Dave and it started May 5th as well.  Have done SteveinWA's instructions several times over the week but to no avail.  I had submitted a support ticket twice and left several messages on their so-called "support" line but no response. Today I submitted a third ticket form with a not so veiled threat to contact the FCC--they got back to me less than 30 minutes later with: "We are still checking this issue, please wait for another day or so."  Will post If I have any updates from them.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: drgeoff on May 21, 2018, 11:40:37 AM
Quote from: Cal29 on May 21, 2018, 11:10:20 AMwith a not so veiled threat to contact the FCC
That is an empty threat.  Neither Obihai/Polycom nor Google operate a telecommunication service over which the FCC has any jurisdiction.

I am no Obihai fanboy.  I think their PR borders on incompetence, at least one of their first-line tech support people should have been shown the door and some business decisions have been "puzzling".  However I remain of the opinion that Obihai ATAs are by far the best currently available in their market segment and that Obihai have some great Engineers. (Note the capital "E").
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: RFC3261 on May 21, 2018, 02:06:00 PM
Quote from: drgeoff on May 21, 2018, 11:40:37 AM
I am no Obihai fanboy.  I think their PR borders on incompetence
As is (all too) typical of (all too) many engineering companies, they apparently decided to not spend money on marketing and customer support, expecting the "if you build it (a great product), they will come".  Which is at least mostly true, in that many real engineers will come and be successful.  Those that are looking for a toaster will have a more mixed experience, especially if they are doing anything even slightly different than the well trodden paths.

It will be interesting to see as Polycom completes the actual integration how the marketing and customer support changes.  The ATAs are (arguably) the justification of the acquisition (it was a noticeable gap in Polycom's offerings), and how they decide to market, and support, those ATAs moving forward will provide some insight about the goals.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: Cal29 on May 22, 2018, 09:04:28 AM
About an hour after I received the support email to hang-on a few more days, I received this email:

"It appears that your router is blocking the OBi connection to the internet.

Please put the OBi (IP or MAC address) in the DMZ setting in your router's
configuration.
For example:
http://screenshots.portforward.com/routers/Linksys/WRT54G/DMZ.htm
You can find out the OBi IP address by dialing ***1
Reboot your router and OBi once you have done the above."

This worked for me. Good luck!
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: Chicago_Dave on May 22, 2018, 04:28:44 PM
Quote from: Cal29 on May 22, 2018, 09:04:28 AM
About an hour after I received the support email to hang-on a few more days, I received this email:

"It appears that your router is blocking the OBi connection to the internet.

Please put the OBi (IP or MAC address) in the DMZ setting in your router's
configuration.
For example:
http://screenshots.portforward.com/routers/Linksys/WRT54G/DMZ.htm
You can find out the OBi IP address by dialing ***1
Reboot your router and OBi once you have done the above."

This worked for me. Good luck!

I'm debating whether to threathen them like you did because I've put my Obihai200 in the DMZ and it didn't make a difference.  :-[
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: Taoman on May 22, 2018, 04:59:44 PM
Quote from: Chicago_Dave on May 22, 2018, 04:28:44 PM

I'm debating whether to threathen them like you did because I've put my Obihai200 in the DMZ and it didn't make a difference.  :-[

If you're running firmware 3.2.2 (Build: 5859EX) and you still see Google Chat in your GV account it's not going to work regardless of where you place your OBi device.

Have you tried installing Google Voice on a different SP slot (preferably one that's never been used)? If not, I would give that a shot after deleting your current configuration.

It's pointless to try and delete Google Chat manually. Don't do it.
Hangouts has nothing to do with this so you can stop messing with that.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: Chicago_Dave on May 22, 2018, 08:23:03 PM
Quote from: Taoman on May 22, 2018, 04:59:44 PM
Quote from: Chicago_Dave on May 22, 2018, 04:28:44 PM

I'm debating whether to threathen them like you did because I've put my Obihai200 in the DMZ and it didn't make a difference.  :-[

If you're running firmware 3.2.2 (Build: 5859EX) and you still see Google Chat in your GV account it's not going to work regardless of where you place your OBi device.

Have you tried installing Google Voice on a different SP slot (preferably one that's never been used)? If not, I would give that a shot after deleting your current configuration.

It's pointless to try and delete Google Chat manually. Don't do it.
Hangouts has nothing to do with this so you can stop messing with that.

I've placed my obi200 back into the DMZ and then tried the SP2 (having never used SP2 for anything else) as you suggested.  It still gave me the same "Connect Failed: No Response (server=64.9.241.108; retry in 8s)" message, unfortunately.

I've filed a support ticket with Obihai.  Let's see if they can help shed some light.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: feelsgoodman on May 22, 2018, 11:14:02 PM
I don't see the google chat on my GV account and I cannot receive incoming calls on my obi 200 device.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on May 23, 2018, 02:56:23 PM
Quote from: feelsgoodman on May 22, 2018, 11:14:02 PM
I don't see the google chat on my GV account and I cannot receive incoming calls on my obi 200 device.

The fact that you don't see "Google Chat" is irrelevant.

The first thing you need to do is to carefully, methodically, follow this entire set of instructions:

https://www.obitalk.com/forum/index.php?topic=13868.msg89076#msg89076 (https://www.obitalk.com/forum/index.php?topic=13868.msg89076#msg89076)
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: glenviewjeff on May 23, 2018, 03:15:16 PM
I'm still dead in the water with my Obi202 after the Polycom acquisition with "Connect Failed: No Response." Here's what I've tried unsuccessfully. I never did anything "weird" with settings, never forced updates or manually installed firmware. I didn't use expert settings, etc. just a basic Google Voice account.



1. Following Steve's steps carefully and repeatedly

2. Contacting support, no helpful responses other than "try again."

3. Tried a different Google Voice account and phone number, same error.

4. Tried an Anveo account, same error.

Title: Re: Can't make or receive calls using GVoice since this morning
Post by: drgeoff on May 23, 2018, 03:25:29 PM
Quote from: glenviewjeff on May 23, 2018, 03:15:16 PM
I'm still dead in the water with my Obi202 after the Polycom acquisition
Sigh! Nothing to do with the Polycom acquisition. Everything to do with Google changing GV to a SIP based protocol instead of XMPP.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on May 23, 2018, 03:27:08 PM
I have no idea what your problem is.  Look at your OBiTALK dashboard.  Is the dot to the right of the device green or grey?  If it's grey, your issue has nothing to do with Google Voice.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: Chicago_Dave on May 23, 2018, 04:52:13 PM
My obi200 shows green in dashboard. However, I cannot get a connect to the test echo server by dialing **9 222-222-222.  Perhaps this will give you some more clues?
Thanks
David
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on May 23, 2018, 05:22:32 PM
Quote from: Chicago_Dave on May 23, 2018, 04:52:13 PM
My obi200 shows green in dashboard. However, I cannot get a connect to the test echo server by dialing **9 222-222-222.  Perhaps this will give you some more clues?
Thanks
David

Thanks.

Sign into your OBiTALK dashboard.  Click on the OBiTALK device, then get into Expert Configuration mode and click on "System Status".  Scroll down past the four Service Provider entries, and look at the OBiTALK entry.  Compare it to my screenshot, attached.  Does it look exactly like that (I blurred out my IP address; you should see your router's external IP address in that field)?
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: Chicago_Dave on May 23, 2018, 06:31:50 PM
Quote from: SteveInWA on May 23, 2018, 05:22:32 PM
Compare it to my screenshot, attached.  Does it look exactly like that (I blurred out my IP address; you should see your router's external IP address in that field)?

Mine said:
Status   Normal (User Mode) (5);ex-addr=67.176.162.58:10091(10091)

Not sure if the (5) or the different port make a difference.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on May 23, 2018, 06:41:46 PM
In that case, I have no freakin' idea what the problem is.  The echo test call should simply work.  Unless somebody else here has a brilliant revelation, all you can do is to get Polycom to help fix it.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: LietenantDan on May 24, 2018, 05:18:47 AM
I have the same issue as Chicago_Dave, but mine does not look like your screen shot. this is mine
Status   Normal (User Mode) (12);ex-addr=xxx.xxx.xxx.xxx:10073(10073)
I also can not do the echo test
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SailingMagnus on May 24, 2018, 06:29:30 AM
So, I'm 13 days in with GV not working on my OBI202 device for my account or my wife's.  My adapter status has light has always been Green online/registered.  Problems started out as just an Audio problem but now consistently can't make calls get a message about "the caller you are dialing is not registered with the Service Provider".  In bound calls ring the adapter but no audio streams flow.   I have experienced a hacker attacking/using my adapter to generate endless rings.   I have followed Steve's steps 6 times, have had my adapter in the DMZ not in the DMZ, cleared my browser cache before setup, used another PC for setup, and tried other changes suggested here with no luck.  I still only see the ObiTalk adapter in GV Legacy Settings, I still see a dependency on GChat for the GV App, and I still have some ObiTalk setup app appearing in my Google Apps.   To pacify my wife and get her phone back up and ringing I registered with CallCentric a few days ago and her phone SP2 has been working for 2 days with a new number.  So the adapter works fine in my network just not with GV.

Two things I've noticed and why I'm now chiming into to contribute 1) With GV moving from XMPP to SIP shouldn't the Signaling Protocol for GV Change to SIP and not be "Google Voice" when looking at the ITSP Profile - General settings in Expert mode?   (Picture attached)   2)  Steve posts a picture of the ObiTalk Service Status configuration in expert mode where I expect the ex-addr should be my cable modem's external address.  In my case the IP address is definitely NOT my external address.   (picture attached)   I'll try setting it to my external address or is that Obi/Polycomm's address? 
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on May 24, 2018, 05:48:04 PM
The first screenshot is correct.

The second screenshot shows that you are using something other than a vanilla consumer/home internet service provider.  That IP address belongs to the Department of Defense.  Are you using a VPN?
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: Chicago_Dave on May 24, 2018, 08:55:05 PM
Hi All,
Just want to report back that I finally got my obi200 working with Google Voice. Thanks to everyone who chimed in to help.
The echo test really was the point that got me thinking.

Like probably many of you, the modem is where the ISP line that enters your house. In this case, my cable enters on my ground floor of my townhouse. And that's where my router/gateway is. However, that's not the most convenient location for my obi200 and my cordless phone base. So, my obi200 is connected like this:

Internet - modem - router - powerline adapter - 3 floors of power cables - powerline adapter - WiFi AP/switch - obi200

Mind you, this all worked before. Anyway, so I brought my obi200 and phone down to the ground floor next to the modem and router and sure enough it worked right away.
I then traced back one by one and sure enough it's the last Wi-Fi AP/switch that's preventing my obi200 from connecting correctly. I also swapped out one of the ethernet cables just to be extra sure.

Moral of the story, just because it worked before, doesn't mean it will work now. Check every point of your connection and work that process of elimination to your advantage.

Thanks again,

David
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: drgeoff on May 25, 2018, 03:31:10 AM
Quote from: Chicago_Dave on May 24, 2018, 08:55:05 PMSo, my obi200 is connected like this:

Internet - modem - router - powerline adapter - 3 floors of power cables - powerline adapter - WiFi AP/switch - obi200
Is that final Wi-Fi AP/Switch actually a Wi-Fi router and you are using its WAN port?  If yes, try unplugging the cable in the WAN port socket and put it into an empty LAN socket.  You'll also need to disable the DHCP server on that box.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: Chicago_Dave on May 25, 2018, 04:52:33 AM
Quote from: drgeoff on May 25, 2018, 03:31:10 AM
Is that final Wi-Fi AP/Switch actually a Wi-Fi router and you are using its WAN port?  If yes, try unplugging the cable in the WAN port socket and put it into an empty LAN socket.  You'll also need to disable the DHCP server on that box.
Yes it is but it has a wireless AP mode that takes care of the settings and makes it a wireless AP. I didn't have time to experiment last night but I think with tweaking I can make it work. And yes right now it's on a LAN port. :)
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: glenviewjeff on May 26, 2018, 07:58:11 AM
Quote from: SteveInWA on May 23, 2018, 03:27:08 PM
I have no idea what your problem is.  Look at your OBiTALK dashboard.  Is the dot to the right of the device green or grey?  If it's grey, your issue has nothing to do with Google Voice.

It's been green all along, never gray. It has a connection to the internet. Anveo service gives the same error message. I signed up for Obitalk support about ten days ago, and they keep telling me they're contacting Google, which seems totally unnecessary given that Anveo fails as well, as well as another independent Google Voice phone number on a different login that I tested. I also told them you'd been in touch with Google re: my account and they show no problems on their end.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: glenviewjeff on May 26, 2018, 08:28:33 AM
Quote from: Chicago_Dave on May 24, 2018, 08:55:05 PM
Hi All,
Just want to report back that I finally got my obi200 working with Google Voice. Thanks to everyone who chimed in to help.
The echo test really was the point that got me thinking.

Like probably many of you, the modem is where the ISP line that enters your house. In this case, my cable enters on my ground floor of my townhouse. And that's where my router/gateway is. However, that's not the most convenient location for my obi200 and my cordless phone base. So, my obi200 is connected like this:

Internet - modem - router - powerline adapter - 3 floors of power cables - powerline adapter - WiFi AP/switch - obi200

Mind you, this all worked before. Anyway, so I brought my obi200 and phone down to the ground floor next to the modem and router and sure enough it worked right away.
I then traced back one by one and sure enough it's the last Wi-Fi AP/switch that's preventing my obi200 from connecting correctly. I also swapped out one of the ethernet cables just to be extra sure.

Moral of the story, just because it worked before, doesn't mean it will work now. Check every point of your connection and work that process of elimination to your advantage.

Thanks again,

David

Thank you David! How frustrating this is. I plugged my obi directly into the cable modem and suddenly Google Voice shows "connected!"

So apparently something has changed that is now incapable of getting through our routers. It doesn't appear to be specific to Google Voice changes, because Anveo also fails for me. I'm assuming it's something they inadvertently broke during the latest firmware update. I'd use the Obi in router mode, but the instructions say it's only good to 30 Mbps (when no calls are running,) and my ISP gives me over double that, so that's not going to be feasible.

I use Google Wifi mesh system and it offers no DMZ, which I imagine would have worked around this new Obitalk apparent limitation. Any suggestions?
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SailingMagnus on May 26, 2018, 09:42:34 AM
Quote from: SteveInWA on May 24, 2018, 05:48:04 PM
The first screenshot is correct.

The second screenshot shows that you are using something other than a vanilla consumer/home internet service provider.  That IP address belongs to the Department of Defense.  Are you using a VPN?

SteveInWA, 

     No VPN in use here.  I too saw that Whois show's that IP address as owned by a DoD entity which I thought was strange.   You think if I go into Expert mode and add my Cable Modem's IP ADDR for that ObiTalk configuration it would help/stick?   How does that IP ADDR get set?


      Someone else posted here the recommendation from Google to go to Hangouts and make a call to upgrade/re-establish the connection to GV.   I removed my GV configuration, did the call from Hangouts and then added GV back into my Obi202 ATA.   Test calls from my phone work now work after doing that but any calls I make or receive from my GV account have no audio.   My SP2 is using CallCentric and it works fine.....

Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on May 26, 2018, 01:18:28 PM
Something is causing the device to think it is connecting to a DoD (.mil) address.  I have no idea what.  You'd know better than us (confess, are you a secret agent?).

Perhaps this is a DNS issue.  Try changing your DNS per my screenshot below.  You can also set the DNS in the next section, under OBiWiFi Configuration, if you're using that.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on May 26, 2018, 01:33:13 PM
Quote from: glenviewjeff on May 26, 2018, 07:58:11 AM
Quote from: SteveInWA on May 23, 2018, 03:27:08 PM
I have no idea what your problem is.  Look at your OBiTALK dashboard.  Is the dot to the right of the device green or grey?  If it's grey, your issue has nothing to do with Google Voice.

It's been green all along, never gray. It has a connection to the internet. Anveo service gives the same error message. I signed up for Obitalk support about ten days ago, and they keep telling me they're contacting Google, which seems totally unnecessary given that Anveo fails as well, as well as another independent Google Voice phone number on a different login that I tested. I also told them you'd been in touch with Google re: my account and they show no problems on their end.

I'm sorry, but you have some sort of network issue, and there's nothing Google can do about that.  Why don't you take your device somewhere else, like to a friend, neighbor or family member, and see if it works there, on a different network.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: glenviewjeff on May 26, 2018, 05:22:13 PM
Steve, see my more recent message copied here. Yes it's a network issue that apparently arose after the Google Voice changes prompting Obitalk to update firmware: "Thank you David! How frustrating this is. I plugged my obi directly into the cable modem and suddenly Google Voice shows "connected!"

So apparently something has changed that is now incapable of getting through our routers. It doesn't appear to be specific to Google Voice changes, because Anveo also fails for me. I'm assuming it's something they inadvertently broke during the latest firmware update. I'd use the Obi in router mode, but the instructions say it's only good to 30 Mbps (when no calls are running,) and my ISP gives me over double that, so that's not going to be feasible.

I use Google Wifi mesh system and it offers no DMZ, which I imagine would have worked around this new Obitalk apparent limitation. Any suggestions?"

Quote from: SteveInWA on May 26, 2018, 01:33:13 PM
Quote from: glenviewjeff on May 26, 2018, 07:58:11 AM
Quote from: SteveInWA on May 23, 2018, 03:27:08 PM
I have no idea what your problem is.  Look at your OBiTALK dashboard.  Is the dot to the right of the device green or grey?  If it's grey, your issue has nothing to do with Google Voice.

It's been green all along, never gray. It has a connection to the internet. Anveo service gives the same error message. I signed up for Obitalk support about ten days ago, and they keep telling me they're contacting Google, which seems totally unnecessary given that Anveo fails as well, as well as another independent Google Voice phone number on a different login that I tested. I also told them you'd been in touch with Google re: my account and they show no problems on their end.

I'm sorry, but you have some sort of network issue, and there's nothing Google can do about that.  Why don't you take your device somewhere else, like to a friend, neighbor or family member, and see if it works there, on a different network.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on May 26, 2018, 05:25:21 PM
Any suggestions?  Yes, follow my advice in the post you quoted. Go try it somewhere else.  The only thing you know now is:
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: glenviewjeff on May 26, 2018, 07:58:11 PM
Right, I never suggested it was a google voice issue; I pointed out earlier that the same problem occurs with Anveo service. I only want it to work at my house on the LAN; I'm sure I could hook up an old router and get it to work with DMZ etc. I get it that you're out of suggestions. Thank you for trying to help. Someone else with Google Wifi did claim success.

Quote from: SteveInWA on May 26, 2018, 05:25:21 PM
Any suggestions?  Yes, follow my advice in the post you quoted. Go try it somewhere else.  The only thing you know now is:

  • It works when you take your router out of the path.
  • It fails when your router is in the path.
  • It's not a Google Voice issue.[/]
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on May 26, 2018, 08:29:34 PM
Quote from: glenviewjeff on May 26, 2018, 07:58:11 PM
Right, I never suggested it was a google voice issue; I pointed out earlier that the same problem occurs with Anveo service. I only want it to work at my house on the LAN; I'm sure I could hook up an old router and get it to work with DMZ etc. I get it that you're out of suggestions. Thank you for trying to help. Someone else with Google Wifi did claim success.

Quote from: SteveInWA on May 26, 2018, 05:25:21 PM
Any suggestions?  Yes, follow my advice in the post you quoted. Go try it somewhere else.  The only thing you know now is:

  • It works when you take your router out of the path.
  • It fails when your router is in the path.
  • It's not a Google Voice issue.[/]

Why not at least try testing it on some other LAN, at some other location?  At least that will be another data point implicating your own router (since you said it works when plugged directly into the cable modem).  Speaking of which, if you are using a cable company's "residential gateway", which is a combo cable modem, router and WiFi access point, and you plug your own router into that box, then you should put the cable gateway into bridge mode, so that you are not doing multiple NAT.  On the other hand, if you are using a cable modem with no gateway features (e.g. a typical "Surfboard" modem), then this doesn't apply.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: VegasTech on May 27, 2018, 04:26:08 PM
My Obi200 has been a problem all month.  I've been using Google Voice for about 6 years now, first with an Obi101 and now with an OBI200.

The dashboard at obitalk.com shows I'm connected, as does the system status in the Obi200 device.  But calls can't come in or out.  I can restore service by rebooting the Obi200 from the html interface.  It will work for anywhere from 5 minutes to 40 minutes, then go dormant again.

Incoming calls go to Google Voice voicemail.  Outgoing calls either say that the number I've dialed has received no response from the service provider, or sometimes it says nothing.  It has never dropped an ongoing call.  I've been getting by with watching my email for missed calls & voicemail, then restart the Obi200 to call back.

I have a second Obihai device, an Obi100, connected to simonics.com as a sip device.  It works beautifully.  But that line is used by my next door neighbor.  Unfortunately simonics.com isn't accepting new accounts at this time.

I've followed all of the advice in this thread with no improvement.  The last ISP & equipment change was in January, where I changed from Centurylink DSL with a Linksys router to AT&T Mobley with a TM-AC1900 router, with no ill effects.  Then the first week of the month the Obi200 connection went haywire.

I wish I had registered an account with simonics.com for backup.  Anyone know of another Google Voice to SIP service similar to simonics.com?
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on May 27, 2018, 04:42:07 PM
See:  http://www.obitalk.com/forum/index.php?action=profile;u=26747;sa=showPosts (http://www.obitalk.com/forum/index.php?action=profile;u=26747;sa=showPosts)

You previously said you solved the problem, and it was working.  What did you change since then?  There is no reason whatsoever that it shouldn't work, and no reason that you should have to use the Simonics GVGW on a 200 series.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: VegasTech on May 27, 2018, 06:08:09 PM
Quote from: SteveInWA on May 27, 2018, 04:42:07 PM
See:  http://www.obitalk.com/forum/index.php?action=profile;u=26747;sa=showPosts (http://www.obitalk.com/forum/index.php?action=profile;u=26747;sa=showPosts)

You previously said you solved the problem, and it was working.  What did you change since then?  There is no reason whatsoever that it shouldn't work, and no reason that you should have to use the Simonics GVGW on a 200 series.

I don't know what to tell you.  I can't think of a reason either, but it's not working.  Are you suggesting the the problem is my attitude?  LOL
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on May 27, 2018, 06:26:14 PM
Quote from: VegasTech on May 27, 2018, 06:08:09 PM
Quote from: SteveInWA on May 27, 2018, 04:42:07 PM
See:  http://www.obitalk.com/forum/index.php?action=profile;u=26747;sa=showPosts (http://www.obitalk.com/forum/index.php?action=profile;u=26747;sa=showPosts)

You previously said you solved the problem, and it was working.  What did you change since then?  There is no reason whatsoever that it shouldn't work, and no reason that you should have to use the Simonics GVGW on a 200 series.

I don't know what to tell you.  I can't think of a reason either, but it's not working.  Are you suggesting the the problem is my attitude?  LOL

I'm saying:  it was supposedly not working.  Then, it was working.  Then, it wasn't working.  Personally, I don't know what's wrong, nor how to begin troubleshooting it remotely.  All I can say, is what I posted earlier:  it should work, and there is no reason to have to resort to the GVGW.  I'm sorry I don't have any brilliant revelations to suggest.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: VegasTech on May 27, 2018, 06:48:00 PM
Quote from: SteveInWA on May 27, 2018, 06:26:14 PMI'm saying:  it was supposedly not working.  Then, it was working.  Then, it wasn't working.  Personally, I don't know what's wrong, nor how to begin troubleshooting it remotely.  All I can say, is what I posted earlier:  it should work, and there is no reason to have to resort to the GVGW.  I'm sorry I don't have any brilliant revelations to suggest.

It's possible that it's a router issue, but router issues don't normally come and go.  Besides, I have the Obi200 sitting in the DMZ.

It's also possible that AT&T is screwing with phone connections.  Phone companies can be ruthless.

Or, Google could still be making changes.

I'm also experimenting with a Google Voice trunk on an Asterisk server (Asterisk 14, FreePBX 14, CentOS 7).  The server is located in a data center with no blocked ports.  I'm connecting with oauth 2.0 but I'm not impressed with the stability.  I'm not sure what to think.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: drgeoff on May 28, 2018, 02:51:52 AM
Quote from: VegasTech on May 27, 2018, 06:48:00 PM
Quote from: SteveInWA on May 27, 2018, 06:26:14 PMI'm saying:  it was supposedly not working.  Then, it was working.  Then, it wasn't working.  Personally, I don't know what's wrong, nor how to begin troubleshooting it remotely.  All I can say, is what I posted earlier:  it should work, and there is no reason to have to resort to the GVGW.  I'm sorry I don't have any brilliant revelations to suggest.

It's possible that it's a router issue, but router issues don't normally come and go.  Besides, I have the Obi200 sitting in the DMZ.

It's also possible that AT&T is screwing with phone connections.  Phone companies can be ruthless.

Or, Google could still be making changes.

I'm also experimenting with a Google Voice trunk on an Asterisk server (Asterisk 14, FreePBX 14, CentOS 7).  The server is located in a data center with no blocked ports.  I'm connecting with oauth 2.0 but I'm not impressed with the stability.  I'm not sure what to think.
1. Temporarily remove the router and connect the OBi directly to your modem.  That is not the same as having the OBi in the router's DMZ.

2. The current Motif implementation for GV trunks on Asterisk will not work when GV turns of XMPP.  It is not yet known if an alternative will become available.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: glenviewjeff on May 28, 2018, 06:48:54 AM
Steve, thanks for the ideas. I don't have access to another network. I'm using Google Wifi directly connected to my own standalone Surfboard modem. As a workaround, I tried connecting a switch to the Surfboard and connecting Google Wifi and the Obitalk to the switch, but the Obitalk apparently never got an IP granted. Comcast said I should be allowed up to three IPs, so my guess is that may be a limitation with the Surfboard only giving out one.

It seems that Anveo and Google Voice now use similar protocols that each fail in my network configuration. (About a year ago back when GV was working perfectly behind my router, I'd tried unsuccessfully to provision Anveo 911, so it makes sense that it still fails.) Are there other VoIP providers that you know of that I can use with my Obitalk that operate under a protocol similar to the old Google Voice before this change broke so many users' connections?

Thanks,
Jeff


Quote from: SteveInWA on May 26, 2018, 08:29:34 PM
Quote from: glenviewjeff on May 26, 2018, 07:58:11 PM
Right, I never suggested it was a google voice issue; I pointed out earlier that the same problem occurs with Anveo service. I only want it to work at my house on the LAN; I'm sure I could hook up an old router and get it to work with DMZ etc. I get it that you're out of suggestions. Thank you for trying to help. Someone else with Google Wifi did claim success.

Quote from: SteveInWA on May 26, 2018, 05:25:21 PM
Any suggestions?  Yes, follow my advice in the post you quoted. Go try it somewhere else.  The only thing you know now is:

  • It works when you take your router out of the path.
  • It fails when your router is in the path.
  • It's not a Google Voice issue.[/]

Why not at least try testing it on some other LAN, at some other location?  At least that will be another data point implicating your own router (since you said it works when plugged directly into the cable modem).  Speaking of which, if you are using a cable company's "residential gateway", which is a combo cable modem, router and WiFi access point, and you plug your own router into that box, then you should put the cable gateway into bridge mode, so that you are not doing multiple NAT.  On the other hand, if you are using a cable modem with no gateway features (e.g. a typical "Surfboard" modem), then this doesn't apply.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: RFC3261 on May 28, 2018, 07:40:56 AM
Quote from: glenviewjeff on May 28, 2018, 06:48:54 AM
Steve, thanks for the ideas. I don't have access to another network. I'm using Google Wifi directly connected to my own standalone Surfboard modem. As a workaround, I tried connecting a switch to the Surfboard and connecting Google Wifi and the Obitalk to the switch, but the Obitalk apparently never got an IP granted.
For your use case, for testing purposes, connect the OBI directly to the cable modem (no switch, direct), power cycle everything (especially the cable modem), and see if the OBi works with the echo test and GV after everything comes back online.  If so (and it is mostly likely), then there is something about your network setup which is outside the responsibility of the OBi, and you likely need to take the issue to the various Google WiFi support forums.

It should be noted that in most cases for residential services Comcast only offers 1 dynamic IP address.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: VegasTech on May 28, 2018, 07:58:14 AM
Quote from: drgeoff on May 28, 2018, 02:51:52 AM1. Temporarily remove the router and connect the OBi directly to your modem.  That is not the same as having the OBi in the router's DMZ.

I'll give that a try later today.  At least that will confirm or rule-out the router as a problem.

Quote from: drgeoff on May 28, 2018, 02:51:52 AM2. The current Motif implementation for GV trunks on Asterisk will not work when GV turns of XMPP.  It is not yet known if an alternative will become available.

Yes, that's going to happen in the next few weeks.  I suppose it makes sense to stop fooling with it until then.  Come to think of it, that's probably what simonics.com is waiting for.

Thanks.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: RFC3261 on May 28, 2018, 08:13:40 AM
Quote from: VegasTech on May 27, 2018, 06:48:00 PM
It's possible that it's a router issue, but router issues don't normally come and go.
Actually, they can, depending on the specifics, and especially when using a dynamically changing connection (the AT&T LTE Mobely has the capability to dynamically choose to change connections whenever if feels like it.  The target audience for that device was intended to be casual browsing in your vehicle (that some try to use it for their home connection is a contributing reason AT&T has ended the availability of the product/service as it was originally offered (a flat $20/mo unlimited data)).

And one thing to understand that with the AT&T Mobley data connection is that you are typically double nat'ed (someone once claimed triple nat'ed, but I think they had a more complex configuration with their own router too) which can generate all sorts of challenges, compounded by the changing LTE connection.

The only thing I can think of would be to connect an additional router between the Mobley and your clients which uses a connection to a VPN provider so that you can bypass the various AT&T translations and/or blocking and connect everything to that router.  It might work.  It might not (I am not even sure the VPN connection would reliably stay up).
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: glenviewjeff on May 28, 2018, 12:08:04 PM
Oh my goodness; this is a bit ridiculous given that I'd been without phone service for a frustrating two weeks or so since Google Voice made changes and Polycom modified the firmware.

Long story related to my failed attempts at multiple routers before finally moving to Google Wifi mesh, but I had an old router I was still using as a switch (with Wifi disabled) in my office. For some (forgotten) networking reason I had to plug the incoming LAN cable (now connected to the Google WiFi LAN port) into the "Internet" port of my old router, which was of course causing double NAT and probably other VoIP-destroying firewalling.

This now unnecessary connection had worked fine before the Obitalk firmware upgrade, but broke VoIP services subsequently. All it took was moving the ethernet cable over to the LAN side of my router so no additional NAT is being performed. I'd been procrastinating replacing the router with a simple switch, but I should get around to it since it is probably costing me a bit in wasted electricity. 
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on May 28, 2018, 12:20:16 PM
 ::)
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: RFC3261 on May 28, 2018, 12:43:05 PM
Quote from: glenviewjeff on May 28, 2018, 12:08:04 PM
Oh my ...
Thank you for the follow up.  All too many individuals just disappear after things start working for them without follow up(*), so we never know the details of the issue(s), or what changed to get it all working again.  Multiple levels of nat can, in some cases, work, and in others not so much.

(*) Especially if the root cause is a self-inflicted hole in the foot.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: drgeoff on May 28, 2018, 12:51:23 PM
I have had a double NATed OBi100 for more than 4 years - the ITSP in Japan gives the router a 10.x.x.x address and the router (an ancient D-Link DIR300 running DD-WRT) gives the OBi100 a 192.168.1.x address  Never had GV configured on it as its only real use is over the Obitalk network for calls with or through my OBi110 here in the UK.  However I have at various times configured several different SIP providers on it, including sipgate.co.uk, pbxes.org and my own FreePBX on my local LAN.  Never had an issue that was caused by the double NAT.

However, this thread does appear to have revealed the same or similar problem as in https://www.obitalk.com/forum/index.php?topic=13991.0
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: RFC3261 on May 28, 2018, 04:10:15 PM
Quote from: drgeoff on May 28, 2018, 12:51:23 PM
Never had an issue that was caused by the double NAT.
Yep, details always matter.  So does your router, and the CGN solution your provider offers.  STUN and UPnP all can introduce interesting issues as they try to determine how to traverse NAT and/or open ports.  And some things try to guess RFC1918 addresses break with providers that use different netblocks that are not RFC1918, but are used like private addresses (and some apps have no clue that 100.64/10 was assigned specifically for CGN solutions).

The only good news is that there is no reason to use NAT with IPv6.  The bad news is support of IPv6 SIP is often non-existent.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: VegasTech on May 29, 2018, 08:31:38 AM
In general, I'm going to wait until Google makes changes in the next few weeks and see how it works then.  But I did make an additional change to restore incoming calls.

What I did to receive calls reliably was to create a free line at callcentric.com and then forward Google Voice calls to the callcentric number.  That works reliably because the connections to callcentric use the sip protocol, which works fine on my Obi200.  I'm still making outbound calls with Google Voice, since I can restore Google Voice service temporarily by rebooting the Obi200 from my computer.  It's not perfect, but it makes me functional again.

In using the callcentric did for incoming calls be careful to not allow outgoing calls.  If you do that you'll get stuck paying 2 cents/minute for outgoing service.  Since I already had a PBX server (FreePBX/Asterisk) setup and running, I created a callcentric trunk and incoming route, but no outgoing route.  That leaves no possibility for outgoing calls through callcentric.  I have the Obi200 connecting to my PBX server as a generic sip device to receive calls on SP2.  If I had it to do over again I would probably put callcentric on SP1 and Google Voice on SP2 so I don't get the double ring on incoming calls, but since it's only temporary I'll leave it alone.

As an additional experiment I've ordered an ObiWIFI dongle so I can connect to the AT&T Mobley directly.  That's obviously going to be an improvement because the Mobley also uses nat.  So I'm currently using two layers of nat, first through the Mobley and then again through the AC1900 router, which is clumsy.  I'll post back later this week on whether connecting directly to the Mobley helped.

SteveInWA has been a terrific resource in the past.  I'm sorry to see that he's not taking this issue seriously.  But maybe it's a moot point with the upcoming changes in Google Voice connectivity.  It could be an entirely new game a few weeks from now.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: VegasTech on May 29, 2018, 10:09:07 AM
Quote from: VegasTech on May 29, 2018, 08:31:38 AMWhat I did to receive calls reliably was to create a free line at callcentric.com and then forward Google Voice calls to the callcentric number.  That works reliably because the connections to callcentric use the sip protocol, which works fine on my Obi200.  I'm still making outbound calls with Google Voice, since I can restore Google Voice service temporarily by rebooting the Obi200 from my computer.  It's not perfect, but it makes me functional again.

Now this is strange.  Google Voice hasn't fallen offline since putting the sip account on the Obi device.  It's been 18 hours or so.

I'm thinking this is some kind of keepalive problem, where Google Voice keepalive bits are somehow being interfered with.  I'm not sure how having an active sip account on SP2 helps keep Google Voice on SP1 alive, but adding the sip account is the only recent change I've made.

**Edited to Add**
Oops!  Never mind.  Google Voice fell offline again.

I can still make outgoing calls by rebooting the Obi200 from my web browser, and incoming calls over sip is still rock solid.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: Michael_Reeder on May 31, 2018, 08:51:38 PM
Having the same Google Voice problems on SP1 on an Obi200.  Most current firmware installed.

Slightly interesting variations on the problem:

a. My Obi200 is directly plugged into my cable router and GV still does not work on SP1.

b. I have a different Google Voice number on SP2 and *IT HAS NEVER STOPPED WORKING!*.  What is the different between the two Google Voice numbers?...

c. Echo Test works fine.

d. I have Callcentric on SP3 and SP4 working fine.

Title: Re: Can't make or receive calls using GVoice since this morning
Post by: glenviewjeff on June 01, 2018, 07:43:41 PM
Did you follow Steve's steps re: removing the app permissions etc?

Quote from: Michael_Reeder on May 31, 2018, 08:51:38 PM
Having the same Google Voice problems on SP1 on an Obi200.  Most current firmware installed.

Slightly interesting variations on the problem:

a. My Obi200 is directly plugged into my cable router and GV still does not work on SP1.

b. I have a different Google Voice number on SP2 and *IT HAS NEVER STOPPED WORKING!*.  What is the different between the two Google Voice numbers?...

c. Echo Test works fine.

d. I have Callcentric on SP3 and SP4 working fine.


Title: Re: Can't make or receive calls using GVoice since this morning
Post by: Malachi123 on June 05, 2018, 10:50:09 AM
Quote from: SteveInWA on June 05, 2018, 10:43:17 AM
Quote from: Malachi123 on June 05, 2018, 10:39:32 AM
Following the steps on page 1, but it's not adding the device back to the dashboard.. help?!

Why not?  What happens?  What error messages do you receive?  Is this a brand new OBiTALK product?  Which model?

If you want help, type more words in your post.  Words are free.

I just removed my post... since I got it to work. It must have been my router somehow (I now have it back the way I had it, as in that I have it linked like: modem -> obi -> router)...

One thing though, before I continue in my endeavors to get it to work: Your first post says to click on the trashcan to remove the device. I didn't have a trashcan (only trashcans are with the SP1-4 setups).. the "Remove Device" is a blue button with text, not a trashcan. Just FYI.. might confuse ppl.

Thanks so far!
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on June 05, 2018, 10:56:02 AM
Quote from: Malachi123 on June 05, 2018, 10:50:09 AM
Quote from: SteveInWA on June 05, 2018, 10:43:17 AM
Quote from: Malachi123 on June 05, 2018, 10:39:32 AM
Following the steps on page 1, but it's not adding the device back to the dashboard.. help?!

Why not?  What happens?  What error messages do you receive?  Is this a brand new OBiTALK product?  Which model?

If you want help, type more words in your post.  Words are free.

I just removed my post... since I got it to work. It must have been my router somehow (I now have it back the way I had it, as in that I have it linked like: modem -> obi -> router)...

One thing though, before I continue in my endeavors to get it to work: Your first post says to click on the trashcan to remove the device. I didn't have a trashcan (only trashcans are with the SP1-4 setups).. the "Remove Device" is a blue button with text, not a trashcan. Just FYI.. might confuse ppl.

Thanks so far!

Thanks!  Congratulations, after thousands of views, you are the first person to notice that error in the instructions.  It's now fixed.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: Malachi123 on June 05, 2018, 11:11:50 AM
Quote from: SteveInWA on June 05, 2018, 10:56:02 AM
Quote from: Malachi123 on June 05, 2018, 10:50:09 AM
Quote from: SteveInWA on June 05, 2018, 10:43:17 AM
Quote from: Malachi123 on June 05, 2018, 10:39:32 AM
Following the steps on page 1, but it's not adding the device back to the dashboard.. help?!

Why not?  What happens?  What error messages do you receive?  Is this a brand new OBiTALK product?  Which model?

If you want help, type more words in your post.  Words are free.

I just removed my post... since I got it to work. It must have been my router somehow (I now have it back the way I had it, as in that I have it linked like: modem -> obi -> router)...

One thing though, before I continue in my endeavors to get it to work: Your first post says to click on the trashcan to remove the device. I didn't have a trashcan (only trashcans are with the SP1-4 setups).. the "Remove Device" is a blue button with text, not a trashcan. Just FYI.. might confuse ppl.

Thanks so far!

Thanks!  Congratulations, after thousands of views, you are the first person to notice that error in the instructions.  It's now fixed.

No problem.. Glad I could help! I guess no one bothers after they've clicked on the correct button. (although I saw someone talking about removing the accounts and adding them back on without results..) I was hesitant to remove the device at first.. but took the plunge after a few minutes nonetheless. Thanks for the update!
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: Malachi123 on June 05, 2018, 11:44:08 AM
Ok.. lotsa frustration here.. Here is what I want on my Obi202 (what I had in the past...)

SP1: GV (number 1) using Phone 1
SP2: Anveo 911 using Phone 1
SP3: GV (number 2) using Phone 2

This used to work, but not anymore..
When I set up
SP1: GV (number 1) using Phone 1
SP3: GV (number 2) using Phone 2
Everything is fine.. but when I add Anveo e911 using Phone 1, it gets funky:

Option 1:
It's set up.. Anveo picks Phone 1 to dial out.
So I call to my cell phone and get: "The number you dialed xxx-xxx-xxxx has not received a response from the service provider"
I look at the config and see that Anveo is using Phone1 to dial out. I check SP1 with GV and see that Phone 1 is NOT available to dial out.. So I mark that checkbox and check Anveo and see it's unchecked now. I dial my cell phone number now and .. yes, it connects, but with a weird phone number in IN. (not sure where that number comes from.. I guess it may be my Obi number). So I go to the GV1 settings and re-confirm.
Then dial my cell phone number and lo and behold, it's working now.
... except that my Anveo cannot use Phone 1 to dial 911 numbers anymore.

What am I missing in the mix here? (almost going crazy... almost.. spending hours and hours on this *&^@#% mess)
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on June 05, 2018, 12:06:14 PM
Do NOT try to set the Anveo SP to be the default for outbound calls, since that is not what you are paying Anveo to do.  Set your desired Google Voice number as the default for outbound calls.  Set the Anveo SP to "Use This Service for Emergency 911 Calls".  The OBiTALK portal will automatically modify your digit map to always use the Anveo SP when 911 is called.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: Malachi123 on June 05, 2018, 12:21:08 PM
Quote from: SteveInWA on June 05, 2018, 12:06:14 PM
Do NOT try to set the Anveo SP to be the default for outbound calls, since that is not what you are paying Anveo to do.  Set your desired Google Voice number as the default for outbound calls.  Set the Anveo SP to "Use This Service for Emergency 911 Calls".  The OBiTALK portal will automatically modify your digit map to always use the Anveo SP when 911 is called.

Ok, I had that box checked (for 911 calls).. but ok, I'll keep it off the default for outbound calls. Thanks!
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: VegasTech on June 08, 2018, 04:55:58 PM
Sorry for not posting back for awhile.  I've been dealing with a server issue for a client.

What I wanted to try was to bypass my TM-AC1900 router and connect directly to the Mobley device.  This is my basic setup.

AT&T Cell Network<--->ZTE Mobley<--->TM-AC1900<--->Obi200

I purchased a Obiwifi stub adapter for the Obi200 and connected to the Mobley, so the setup is now like this.

AT&T Cell Network<--->ZTE Mobley<--->Obi200

The setup worked fine at first, but fell offline again after about 5 minutes.  That's the same as I saw connected to the TM-AC1900.  Again, I have another Obi device connected to simonics.com with the sip protocol and works perfectly.

While the Mobley device performs some router functions (as well as NAT) there are virtually no options, so there's nothing really to try there.

What I'm thinking now is that the AT&T network isn't letting keepalive communications between the Obi200 and Google to take place.  Without receiving keepalive communications one side or the other gives up and drops the connection.  I can get back online temporarily by rebooting the Obi device, and as long as I'm engaged in a conversation it won't drop, but otherwise the connection drops after a short while.

Is there some way to verify keepalive communications?  Can it be done on a different port?  Could sending keepalive bits more often help?
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: Pelonchas on July 06, 2018, 09:30:04 AM
Hi everyone, something funny its happening to my device.

Last Monday 2018-07-02 my OBi1062 stop working normally.

My config:
Sp1 - Google Voice    -- Working OK
Sp2 - Sip Provider     -- NOT Working
Sp3 - Sip Provider     -- NOT Working

SP2 and SP3 is the same provider but different phone number, both can register without a problem.

If I receive a inbound call from SP2 or SP3, when I pick up the call, the phone immediately reboots.
If I place a call thru SP2 or SP3, the device immediately reboots when the other party pick up my call.
Last week everything works flawlessly on GV Sp2 and SP3

I called support to SP2/3 provider and everything its normal, and it is, because I configured my old OBi-110 with the same set up as should be on the OBi1062, but both lines work perfectly on the OBi-110.

The OBi1062 and OBi110 are on the same network, so I discard any problem related to the router.

The Obi1062 firmware installed is 5.1.11 (Build: 4858EX.1311) I don't know if this last weekend a new firmware update was push to the device.



------- PROBLEM UPDATE     --------




I think that there's something wrong with the firmware 5.1.11 (Build: 4858EX.1311).

I already try the following and the problem persist.
-Factory Reset .
-Configure SIP provider, without configuring Google voice at obitalk.com
-Same Result, phone reboots when pick-up call, inbound or outbound.

My conclusion is that something wrong with the firmware 5.1.11, because I configured the same SIP provider configuration at an old OBi-110, and I also configure the same sip provider at a brand new out from the box OBi1062 with the firmware 5.0.0 (Build: 3131.1311), and on both devices the SIP provider works flawlessly; All devices are connected to the same network, so any LAN problem is discarded.




Thanks in advance for any help/suggestions.

Title: Re: Can't make or receive calls using GVoice since this morning
Post by: KCB2517 on July 08, 2018, 03:00:26 AM
@SteveInWA - Thanks for your help.  I went from being able to make calls out but no sound to being able to make calls out with sound.  I've read thru all 8 pages of discussion.  In GV Legacy I do have the OBiTALK Device.  This showed after your procedures.  I manually deleted the Chat item.  All this and I still wasn't getting incoming calls.

I just happened to looked at the Obi200 device as I was calling it (it is behind me) and notice that Phone LED was flashing.

SOOOO, it definately helps to have the ringer turned on to get incoming calls.  All the test calls and I didn't once pickup up the phone connected to the Obi200 and see if it was getting the call. 

Thanks again.  I'm working.  (I will run thru more tests tomorrow.)
KC
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on July 08, 2018, 01:17:53 PM
Quote from: VegasTech on June 08, 2018, 04:55:58 PM

I purchased a Obiwifi stub adapter for the Obi200 and connected to the Mobley, so the setup is now like this.

AT&T Cell Network<--->ZTE Mobley<--->Obi200


As RFC3261 has pointed out, the Mobley was not designed for your use case.  Casual web browsing or similar activity should work, but anything that requires a low-latency, low-jitter, stable connection (as does VoIP) won't work reliably or at all.  You would need a strong, reliable 4G connection for stable VoIP use.

Aside from that, it was also mentioned that AT&T stopped selling these things, after people started using them as their overall ISP, and it's likely that they may block or throttle VoIP, but it's just not worth any further examination.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: VijayM on July 29, 2018, 10:08:13 PM
Thanks for the detailed steps for no incoming calls issue. I followed all the steps but still have the problem.

Finally transferring to another account and transferring back worked for me as mentioned in https://productforums.google.com/d/msg/voice/pTxwyupsmh8/h7bNBi2mAgAJ
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: philts on July 30, 2018, 11:59:44 AM
newly ported GV number FINALLY rings my Obi202 after I did the GV number TRANSFER to a new GV account!!!

THANK YOU, SteveInWA and all others who are willing to help. VERY generous of you, SPECIALLY SteveInWA.

A brief background-
After ported in my number from a MVNO wireless carrier (H2O Wireless) to a GV account (on 7/22/2018 and 24 hours turnaround) and set up my Obi202 to connect to it, I encountered the very same issue like many had reported here - I can call out but CANNOT get the incoming ring from numbers other than a GV number using hangout to my Obi202(connecting to a phone, of course).
- Before the port-in, this existing GV account has a number that works with ObiTalk. I deleted it after the new number was ported in and deleted all the settings/permission on both Obitalk and the GV account.
-I have about 10 GV accounts and used my Obi202 with them for years with NO issue.
-I have set up/deleted new GV accounts and had ObiTalk configuration set up to work with them pretty much at will and ALL WORKED EVERY SINGLE TIME.
-I followed everything SteveInWA painfully detailed and kindly repeated to delete/reset the GV account, ObiTalk settings, and Obi202 box and NOTHING worked until I transferred the number to a newly setup GV account.

This seems to indicate that ObiTalk connection configuration somehow treats this specific number differently.
I hope Obihai/Polycom take note and figure out what's wrong.
THANK YOU again, SteveInWA!!!
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on July 30, 2018, 03:52:50 PM
I'm glad you got it to work.  There is an obscure bug that is causing this, typically in scenarios like yours, where you port in a number and delete another number.  Google is aware of it, but at this time, the only workaround is to temporarily remove the number and then add it back, by performing the account transfer procedure.

As for having about 10 Google Voice numbers, you should be aware that acquiring multiple numbers is a violation of Google Voice's Terms of Use, and you risk one or more of them being shut down.

If you want to use Google Voice for business purposes, there is a brand-new offering, now in a free beta stage, of Google Voice for G Suite:

https://gsuiteupdates.googleblog.com/2018/07/google-voice-eap.html (https://gsuiteupdates.googleblog.com/2018/07/google-voice-eap.html)
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: Redw00d on August 06, 2018, 01:14:29 PM
People here are just Begging for answers... many many threads on:

200/202 doesn't ring... but, outbound calls ok...

I have spent another morning, creating new google talk number/account, etc, etc...

COULD SOMEONE FROM OBIHAI JUST BE HONEST AND COME HERE AND SAY, WE DON'T KNOW, ITS NOT WORKING, YES YOU BOUGHT A NEW DEVISE THAT PROMISED TO WORK WITH GOOGLE TALK, BUT, IT DOESN'T, AND WE HAVE NO IDEA WHAT THE PROBLEM IS... PLEASE, JUST BE HONEST, STOP WITH THE BS POSTS ABOUT, BE MORE SPECIFIC, ETC... USERS ARE TRYING, BUT, NO FIXES , OH WELL
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: retasker on August 23, 2018, 07:06:36 PM
I have had the problem on no incoming calls going through.  The only way I was able to solve it was to create a new Google account, transfer the number to it and set up the OBI200 using the new account.

Transferred the number the number back to the old account (which I would rather use since it is my main and was only Google account) and the problem is there again.

New account works 100%, old account only works for outgoing calls.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on August 23, 2018, 07:07:43 PM
Please don't post the same issue in multiple other threads.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: excel4x on September 07, 2018, 03:48:16 PM
I have been having this problem on as well since May, 2018 on my OB200. Incoming calls often go straight to voicemail and phone does not ring. Obitalk status says connected on my OB200 device and the portal. Sometimes I can get status (**9...), sometimes I get an error. Sometimes I can call outbound, sometimes not. Rebooting the OB200 corrects the problem for a while, but it does not last.

Today I tried something different when incoming calls failed. I logged into google voice and edited/saved settings without making any changes. I was then able to receive incoming calls. But, like before, this did not last. Not sure if this helps isolate the issue. Very frustrating!
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: Digitalman42 on October 15, 2018, 04:33:51 PM
The instructions worked but only AFTER I created a new gmail account, transferred my number to it, then deleted all the config in the obitalk dashboard, and then transfered my number back, then re-added my obitalk 200.  Nothing appears in the gvoice settings under calls, but when I clicked "transfer" it took me to the legacy config screen and there, finally, was my obitalk 200 .
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: D_in_forum on December 08, 2018, 01:50:03 PM
I have been having very similar issues reported on this forum. Ultimately it turned out to be router settings that I needed to change. I got my information from "Obihai and Google Voice for Free Calls in 2018" - /https://www.whichvoip.com/obihai-google-voice.htm (http://www.obitalk.com/https://www.whichvoip.com/obihai-google-voice.htm). Note that there is a link on this page to "Obihai OBi200 Review" - /https://www.whichvoip.com/phone-adapter/obihai/obi200-review.php (http://www.obitalk.com/https://www.whichvoip.com/phone-adapter/obihai/obi200-review.php) that has the firewall settings. The page then goes on to suggest to change the device address now on the OBi 200 configuration (from teh default DHCP).

Again - the firewall settings were changed on the router; the IP address settings on the OBi 200.

I am not certain if only one of the above changes were needed or both.

I next deleted and readded the Google Voice configuration on SP1 and after about two minutes - it now works. From the home phone connected to OBi 200 I can make an outgoing call. The number that shows up is my google voice number.

From another phone such as my cell phone I can call the google voice number and it rings my home phone.

Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on December 08, 2018, 02:12:51 PM
Quote from: D_in_forum on December 08, 2018, 01:50:03 PM
I have been having very similar issues reported on this forum. Ultimately it turned out to be router settings that I needed to change. I got my information from "Obihai and Google Voice for Free Calls in 2018" - /https://www.whichvoip.com/obihai-google-voice.htm (http://www.obitalk.com/https://www.whichvoip.com/obihai-google-voice.htm). Note that there is a link on this page to "Obihai OBi200 Review" - /https://www.whichvoip.com/phone-adapter/obihai/obi200-review.php (http://www.obitalk.com/https://www.whichvoip.com/phone-adapter/obihai/obi200-review.php) that has the firewall settings. The page then goes on to suggest to change the device address now on the OBi 200 configuration (from teh default DHCP).

Again - the firewall settings were changed on the router; the IP address settings on the OBi 200.

I am not certain if only one of the above changes were needed or both.

I next deleted and readded the Google Voice configuration on SP1 and after about two minutes - it now works. From the home phone connected to OBi 200 I can make an outgoing call. The number that shows up is my google voice number.

From another phone such as my cell phone I can call the google voice number and it rings my home phone.



That is very old, obsolete information.  There are no router or firewall settings needed at all.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: DG3CA on December 08, 2018, 04:45:38 PM
I wonder if those who paid for support are getting their issues resolved? Because those of us who didn't are getting jack squat for a full 24 hours now.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on December 08, 2018, 04:54:37 PM
Quote from: DG3CA on December 08, 2018, 04:45:38 PM
I wonder if those who paid for support are getting their issues resolved? Because those of us who didn't are getting jack squat for a full 24 hours now.
Hunh?

Obihai personnel rarely respond to this forum; it's mostly volunteer-supported, and it has nothing to do with paid support.

It looks like this particular problem has / had nothing to do with Obihai; it was a server IP address change by Google.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on December 08, 2018, 04:57:51 PM
DNS service supplied by ISPs is notorious for either not getting promptly updated, or redirecting bad DNS queries to some advertisement or other bogus destination.

Use a DNS other than your ISP's DNS.

These should be promptly updated, and they are spam/malware free:

Google's DNS:  8.8.8.8 and 8.8.4.4
Quad9 DNS: 9.9.9.9 (this DNS is run by a consortium of Internet security companies, including IBM, and hosted by IBM).
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: wsalopek on December 17, 2018, 10:07:40 AM
EDIT...

I figured it out...I had changed the firewall security settings on my router from "low" to "medium" a few days ago...AND FORGOT!  Yeesh.  Sorry about that.

But OK...I read the Obitalk FAQ about which ports to have open...it's Greek to me (and I only know a little Greek)...could someone point me to a page that helps explain how to open ports?

I have a Motorola SBG-6782-AC if that helps at all, and here is a screenshot of my "port forwarding" page on the router:

https://photos.app.goo.gl/FCge1nVXMA7NbvhR9

Steve,

I'm having this same issue...except that my problem just cropped up in the last few days...early December 2018...is it possible that your explantion of the issues from May 2018 would just now be affecting me in December?  Or would the problem most likely be something else?

Again, my problem is when I try to make an outbound call, I get the message:

The number you dialed...XXXXXXX...has not received a response from the service provider.

Also, the Obi200 falls offline very quickly...within minutes of bootup, and/or immediately after I try to make a call....which may or not be related.

Thanks...



Quote from: SteveInWA on May 05, 2018, 04:32:31 PM
Google has shut down its old "Google Chat/Talk" (XMPP) service, so OBiTALK devices will no longer work with that old method of connecting to Google Voice.

Polycom has pushed out updates to current model OBi devices to support the new Google Voiced platform.  If you have done anything to disable OBiTALK provisioning or other attempts to block communications with the OBiTALK network, your device will fail.

3.2.2 (Build: 5898EX) is the current version, as of July 22nd, of the 200/202 firmware that supports Google Voice.  Some units may have a newer firmware build number.

If you still see "Google Chat" on the "Legacy" settings page of Google Voice, then your device has not been properly provisioned using the new firmware.  After the conversion, there is no longer a "Chat" entry.  Instead, you'll see an "OBiTALK device" entry for each device you have authenticated to your Google account(s).

A few possible issues:  it could be that you are looking at two different Google accounts, or you have blocked/disabled remote provisioning and didn't let the system take care of upgrading your device, or that you have made configuration modifications that are incompatible with the new platform, or that your device was partially upgraded, but it is now in some sort of limbo state.

Since there are multiple factors involved, and we do not have a symptom/fix knowledge base, I recommend completely clearing everything out and starting over.

Note:  do not make any changes from the device's own, local web configuration page.  Do everything from the OBiTALK portal.



  • Go to your OBiTALK dashboard, https://www.obitalk.com/obinet/pg/obhdev (https://www.obitalk.com/obinet/pg/obhdev). Click the OBiTALK device you want to use.  On the next page, click the blue "Delete Device" icon to remove it completely off of the dashboard.  Wait a few minutes while it resets and removes the device, and the LEDs have stopped blinking (except for the middle LED flickering).
  • Then, unplug the Ethernet and power cables from the device, leaving just the phone cable.  Plug back in only the power cable, and wait for it to boot up.
  • Pick up the phone and key in ***8 then 1 to confirm restore to factory defaults.  Wait for it to go through the blinking lights thing for several minutes.
  • On your browser, go here:  https://myaccount.google.com/ (https://myaccount.google.com/).  In the "Apps with account access section", click the "MANAGE APPS" link, and then delete any telephony apps that have permission to use your account, including Simonics GVGW and/or Asterisk.
  • Now, plug in the Ethernet cable and go to the OBiTALK dashboard, and click the button to add a device.  Follow the instructions to press **5 xxxx to add your device.
  • After the device is successfully added back, follow the instructions to add Google Voice again.
  • When you get to the step where it will ask your permission to access your Google account, look closely at the gmail address it displays.  This address must be the same one that displays your Google Voice phone number, here:  https://voice.google.com/settings (https://voice.google.com/settings), and you must see "Google Voice number" at the top of the Google Voice settings page, with your inbound Google Voice number next to it.  If you not see a Google Voice number, then you are either looking at the wrong Google account, or you don't have a number.

Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on December 17, 2018, 02:52:31 PM
Your issue is unrelated to this discussion thread.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SailingMagnus on January 02, 2019, 08:02:10 AM
I hopped on this thread back in May 2018 reporting the same problems when GV switched from XMPP to SIP.   At that time I tried all the suggested steps and still could not get RTP to flow reliably and occasionally would get the number your trying to call has not registered with SP message.  I switched my Wife's phone to Callcentric and she has had flawless service since.  I stayed on my old GV number and left the country till September.   When I was home in September I still had RTP problems so I reset the OBI202 and problem still there, tried moving my GV number to a new account and later back, problem still there.   Here we are in 2019 and I have not seen any new firmware releases from Polycomm and it seems like this GV problem is still present for some, so I am wondering what are the latest recommendations to resolve?   I don't have Google Chat settings in the legacy settings of GV configuration.

My current situation: Reboot my Cisco E4200 router and then I can make phone calls on my GV # on SP1 and RTP flows fine.   In general I can make calls for about 10 minutes before RTP stops flowing.  I have made a call last for an hour after a reboot, but then the very next call I make no audio.   Something blocks RTP after about 10 minutes but yet calls can be made outbound with no audio and I receive calls inbound with no audio.   Mean while my wife's Callcentric # on SP2 works fine.   My OBI202 is configured to be in my router's DMZ so it's outside the firewall.  My service provider has my cable modem in bridged mode so nothing should be blocked.  SIP ALG is not enabled on my router.

I'd like to get my GV working consistently again any suggestions on how to proceed?   Hate to buy another router (thinking that might be the problem) as this one has worked fine for GV XMPP for 2 years and Vonage for 8 years  before that.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: spinedoc777 on January 02, 2019, 10:10:08 AM
Quote from: SteveInWA on May 05, 2018, 04:32:31 PM
Google has shut down its old "Google Chat/Talk" (XMPP) service, so OBiTALK devices will no longer work with that old method of connecting to Google Voice.

Polycom has pushed out updates to current model OBi devices to support the new Google Voiced platform.  If you have done anything to disable OBiTALK provisioning or other attempts to block communications with the OBiTALK network, your device will fail.

3.2.2 (Build: 5921EX) is the current version, as of December 22nd, of the 200/202 firmware that supports Google Voice.  Some units may have a newer firmware build number.

If you still see "Google Chat" on the "Legacy" settings page of Google Voice, then your device has not been properly provisioned using the new firmware.  After the conversion, there is no longer a "Chat" entry.  Instead, you'll see an "OBiTALK device" entry for each device you have authenticated to your Google account(s).

A few possible issues:  it could be that you are looking at two different Google accounts, or you have blocked/disabled remote provisioning and didn't let the system take care of upgrading your device, or that you have made configuration modifications that are incompatible with the new platform, or that your device was partially upgraded, but it is now in some sort of limbo state.

Since there are multiple factors involved, and we do not have a symptom/fix knowledge base, I recommend completely clearing everything out and starting over.

Note:  do not make any changes from the device's own, local web configuration page.  Do everything from the OBiTALK portal.



  • Go to your OBiTALK dashboard, https://www.obitalk.com/obinet/pg/obhdev (https://www.obitalk.com/obinet/pg/obhdev). Click the OBiTALK device you want to use.  On the next page, click the blue "Delete Device" icon to remove it completely off of the dashboard.  Wait a few minutes while it resets and removes the device, and the LEDs have stopped blinking (except for the middle LED flickering).
  • Then, unplug the Ethernet and power cables from the device, leaving just the phone cable.  Plug back in only the power cable, and wait for it to boot up.
  • Pick up the phone and key in ***8 then 1 to confirm restore to factory defaults.  Wait for it to go through the blinking lights thing for several minutes.
  • On your browser, go here:  https://myaccount.google.com/ (https://myaccount.google.com/).  In the "Apps with account access section", click the "MANAGE APPS" link, and then delete any telephony apps that have permission to use your account, including Simonics GVGW and/or Asterisk.
  • Now, plug in the Ethernet cable and go to the OBiTALK dashboard, and click the button to add a device.  Follow the instructions to press **5 xxxx to add your device.
  • After the device is successfully added back, follow the instructions to add Google Voice again.
  • When you get to the step where it will ask your permission to access your Google account, look closely at the gmail address it displays.  This address must be the same one that displays your Google Voice phone number, here:  https://voice.google.com/settings (https://voice.google.com/settings), and you must see "Google Voice number" at the top of the Google Voice settings page, with your inbound Google Voice number next to it.  If you not see a Google Voice number, then you are either looking at the wrong Google account, or you don't have a number.



Just wanted to say thank you, as I was pulling my hair out but this eventually worked.  I was getting the backing off error and nothing worked.  My 202 refused to update to the newest firmware, but this solution worked perfectly.  Of course Obi customer service was useless, I wonder if they will see a class action lawsuit or some kind of fraud issues on how they are handling customer service.  I paid the $10 but they never ever reply to my emails for tech support and I see others complain about not getting responses as well.

Anyway thanks again!!
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on January 02, 2019, 11:10:43 AM
Quote from: SailingMagnus on January 02, 2019, 08:02:10 AM
I hopped on this thread back in May 2018 reporting the same problems when GV switched from XMPP to SIP.   At that time I tried all the suggested steps and still could not get RTP to flow reliably and occasionally would get the number your trying to call has not registered with SP message.  I switched my Wife's phone to Callcentric and she has had flawless service since.  I stayed on my old GV number and left the country till September.   When I was home in September I still had RTP problems so I reset the OBI202 and problem still there, tried moving my GV number to a new account and later back, problem still there.   Here we are in 2019 and I have not seen any new firmware releases from Polycomm and it seems like this GV problem is still present for some, so I am wondering what are the latest recommendations to resolve?   I don't have Google Chat settings in the legacy settings of GV configuration.

My current situation: Reboot my Cisco E4200 router and then I can make phone calls on my GV # on SP1 and RTP flows fine.   In general I can make calls for about 10 minutes before RTP stops flowing.  I have made a call last for an hour after a reboot, but then the very next call I make no audio.   Something blocks RTP after about 10 minutes but yet calls can be made outbound with no audio and I receive calls inbound with no audio.   Mean while my wife's Callcentric # on SP2 works fine.   My OBI202 is configured to be in my router's DMZ so it's outside the firewall.  My service provider has my cable modem in bridged mode so nothing should be blocked.  SIP ALG is not enabled on my router.

I'd like to get my GV working consistently again any suggestions on how to proceed?   Hate to buy another router (thinking that might be the problem) as this one has worked fine for GV XMPP for 2 years and Vonage for 8 years  before that.

Google Voice uses SRTP.  Whatever you experienced during the XMPP days is irrelevant; the entire Google Voice infrastructure has been replaced.  You don't need to use the DMZ.  You have some non-OBi problem with your home network.

See today's post below your original post, and follow my instructions to the letter.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SailingMagnus on February 28, 2019, 12:16:44 PM
To close out my problem and hopefully help someone else I did finally resolve my problem last month and SteveInWA was spot on "it was something else in my network".  My Obi202 would not consistently pass GV RTP streams but Callcentric on the same adapter worked fine.   I had my Obi202 directly connected to my ISP's cable modem eliminating my WiFi router and still had the same problems. 

To eliminate my network connection as the source of the problem, I took my Obi202 to two other homes in the neighborhood who use different ISP's and GV worked flawlessly for up to 2 hours.   Then trying on my next door neighbors house with the same ISP (TW/Brighthouse/Spectrum) as me, same result worked flawless.   Had my ISP come out a few days later to replace their Motorola SURFboard SBG6580 cable modem and boom problem solved.  When I asked the tech why that cable modem would be blocking RTP occasionally for GV but not callcentric, he said he did not know why but that it was older technology and that they no longer use those SBG's. 

I'm 3+ weeks on my GV number no problem, a little over a week for my wife's number who is reporting screeching white noise several times daily on inbound calls.  We are monitoring to determine a common theme, so far always same inbound caller that problem occurs.

Thanks to SteveInWA and DrGeoff you guys are doing a thankless job of answering tons of idiot and not so idiot questions trying to help us all.....
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on February 28, 2019, 05:02:47 PM
Wow, that was strange.  I'm glad you finally found the source of the problem.  Thanks for circling back.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: RFC3261 on March 03, 2019, 11:43:39 AM
Quote from: SailingMagnus on February 28, 2019, 12:16:44 PM
When I asked the tech why that cable modem would be blocking RTP occasionally for GV but not callcentric, he said he did not know why but that it was older technology and that they no longer use those SBG's. 
Wow, SBG6580 brings up (bad) memories.  It has been a long long time since I dealt with a SBG6580, but they had some very interesting (i.e. complex and confusing) configuration and firewall settings.  And some releases of the firmware were even less helpful than others.

And while I do understand the initial appeal to some, the general agreement from experts is that friends don't let friends purchase or use combo devices (you end up with one or more compromises).
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on March 03, 2019, 07:46:31 PM
Quote from: RFC3261 on March 03, 2019, 11:43:39 AM
And while I do understand the initial appeal to some, the general agreement from experts is that friends don't let friends purchase or use combo devices (you end up with one or more compromises).

The problem is, the large majority of consumers are not "experts", nor do all "experts" actually know what they're talking about ("male answer syndrome"), present company excluded  ;).

In this particular case, the OP is simply using a very old (by tech standards) product, which ought to have been replaced already. If a consumer is renting their cable gateway, they can simply call the cable company, tell them that it's broken, and ask for a replacement, which should be a current model device.

I'm not arguing that a combo device becomes problematic if only one of its functions breaks or becomes outdated, but that, in the real world, most people's brains start hearing "yada yada yada blah blah blah" when we techies start suggesting a complex (to them) solution of two or three different devices, each with its own configurations to understand, cabling that adds more points of failure, etc.  I also acknowledge that cable ISP customers may save money by buying their own equipment, as long as they understand that it will become obsolete in a few years.

I don't know about other cable ISPs, but Comcast has been very good about maintaining a list of the various DOCSIS 3.0 products they permit on their network, and they are now leasing a mesh router solution.  Their non-mesh xFi gateway is a fine product, with excellent WiFi performance, and it is required for their own VoIP service.  I'm not a Comcast customer, but several of my neighbors are, and I was surprised at how well their gateways work in two-story houses, and they work just fine with OBi devices.

See:  https://www.xfinity.com/support/articles/broadband-gateways-userguides (https://www.xfinity.com/support/articles/broadband-gateways-userguides)
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: LTN1 on March 03, 2019, 09:40:11 PM
An input for the SBG6580--I have been using it for the past 6 years with Comcast. Originally had issues with QOS (WMM) issues of signal dropping but once I turned off power save support, there were no issues with my SBG6580 (not that this information is related to the previous answers). The point is that I have never had any issues with my OBi devices from day one--after 4+ years of using the OBi with my SBG6580 and Comcast. I'm surprised my SBG6580 has lasted this long.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on March 04, 2019, 06:09:37 PM
Quote from: LTN1 on March 03, 2019, 09:40:11 PM
An input for the SBG6580--I have been using it for the past 6 years with Comcast. Originally had issues with QOS (WMM) issues of signal dropping but once I turned off power save support, there were no issues with my SBG6580 (not that this information is related to the previous answers). The point is that I have never had any issues with my OBi devices from day one--after 4+ years of using the OBi with my SBG6580 and Comcast. I'm surprised my SBG6580 has lasted this long.

Did you buy the gateway, or are you renting it?  It's pretty outdated, especially its built-in WiFi, which only supports 802.11n at 300Mbps.

See:  https://www.arris.com/globalassets/surfboard-new/allassets/arris-comparison-chart-wi-fi.pdf (https://www.arris.com/globalassets/surfboard-new/allassets/arris-comparison-chart-wi-fi.pdf)

It may be time to consider an upgrade.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: LTN1 on March 04, 2019, 07:14:41 PM
I bought it, Steve--for $80 six years ago--so I won't have to pay a monthly rental fee to Comcast. I don't have a need to upgrade yet as my internet speed plan is only 150 Mbps down and 6 Mbps up.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: VegasTech on May 31, 2019, 09:19:04 AM
Quote from: SteveInWA on July 08, 2018, 01:17:53 PMAs RFC3261 has pointed out, the Mobley was not designed for your use case.  Casual web browsing or similar activity should work, but anything that requires a low-latency, low-jitter, stable connection (as does VoIP) won't work reliably or at all.  You would need a strong, reliable 4G connection for stable VoIP use.

Aside from that, it was also mentioned that AT&T stopped selling these things, after people started using them as their overall ISP, and it's likely that they may block or throttle VoIP, but it's just not worth any further examination.

It's been over a year since I posted about the Obihai device dropping Google Voice connection, but I may have some useful information for the community.

For the past year I've been forwarding Google Voice calls to a cell phone with no data service.  That was inexpensive and worked satisfactorily, and Internet from the AT&T Mobley device was otherwise pretty good.  Then a month or so back the Mobley started getting flaky, requiring reboots a few times a day.

I posted my Mobley problems in an AT&T support forum and was advised that the Mobley wasn't substantial enough for 24/7 use.  The Explore AC815s device was suggested as an alternative.  I've known that the Explore device existed for some time now, but it was priced at over $200.  I wasn't ready to invest $200 into a device that I saw little chance of solving my Obihai problem.  But now used models have reached eBay and I was able to get one for $60, delivered.

The Explore AC815s has cured both the stability problem, and also the Obihai/Google Voice problem.  I think we can chalk this one up to a modem problem.

I have observed this kind of problem before.  At one time I tried Cox for Internet and the Obihai/Google Voice couldn't stay connected, so I immediately switched back to DSL service from my phoneco.  For Cox I was using a "Motorola Surfboard" cable modem.  I'm now thinking that the problem could have been with the modem, not with Cox.  
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: ForumJohn on August 06, 2019, 05:35:43 PM
Just had my service go out (no inbound or outbound calls) yesterday.  Glad I found the thread about deleting device and adding it back.  I have no idea why it suddenly changed this week when this advice was posted a long time ago.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: blueman2 on October 09, 2019, 01:49:40 PM
Well, this issue just popped up on my parent's device in Savannah.  Tried everything, but no joy.  Then changed the DNS1 and DNS2 server to 8.8.8.8 and 8.8.4.4 that that solved it!
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: Bummer on October 10, 2019, 01:11:20 PM
Steve,

Had same problem today 10 October 2019 with OBI 200.

Logged in to OBI DASHBOARD.  Confirmed green connected button was green.  That's all that was required to fix the problem!  Have firmware 3.2.2.5898 thru phone reset ***option 1.
Thanks.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on October 10, 2019, 01:38:27 PM
Good to hear; thanks!
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: MarcD on December 01, 2019, 12:30:55 PM
Quote from: SteveInWA on May 05, 2018, 04:32:31 PM
Google has shut down its old "Google Chat/Talk" (XMPP) service, so OBiTALK devices will no longer work with that old method of connecting to Google Voice.

Polycom has pushed out updates to current model OBi devices to support the new Google Voice SIP-based platform.  If you have done anything to disable OBiTALK provisioning or other attempts to block communications with the OBiTALK network, your device will fail.

3.2.2 (Build: 5921EX) is the current version, as of December 22nd, of the 200/202 firmware that supports Google Voice.  Some units may have a newer firmware build number.

A few possible issues:  it could be that you are looking at two different Google accounts, or you have blocked/disabled remote provisioning and didn't let the system take care of upgrading your device, or that you have made configuration modifications that are incompatible with the new platform, or that your device was partially upgraded, but it is now in some sort of limbo state.

Since there are multiple factors involved, and we do not have a symptom/fix knowledge base, I recommend completely clearing everything out and starting over.

Note:  do not make any changes from the device's own, local web configuration page.  Do everything from the OBiTALK portal.



  • Go to your OBiTALK dashboard, https://www.obitalk.com/obinet/pg/obhdev (https://www.obitalk.com/obinet/pg/obhdev). Click the OBiTALK device you want to use.  On the next page, click the blue "Delete Device" icon to remove it completely off of the dashboard.  Wait a few minutes while it resets and removes the device, and the LEDs have stopped blinking (except for the middle LED flickering).
  • Then, unplug the Ethernet and power cables from the device, leaving just the phone cable.  Plug back in only the power cable, and wait for it to boot up.
  • Pick up the phone and key in ***8 then 1 to confirm restore to factory defaults.  Wait for it to go through the blinking lights thing for several minutes.
  • On your browser, go here:  https://myaccount.google.com/security (https://myaccount.google.com/security/).  In the "Third-party apps with account access" section, click the "Manage third party-access" link, and then delete all telephony apps that have permission to use your account, including OBiTALK, Simonics GVGW and/or Asterisk.
  • Now, plug in the Ethernet cable and go to the OBiTALK dashboard, and click the button to add a device.  Follow the instructions to press **5 xxxx to add your device.
  • After the device is successfully added back, follow the instructions to add Google Voice again.
  • When you get to the step where it will ask your permission to access your Google account, look closely at the Gmail address it displays.  This Gmail address must be the same one that displays your Google Voice phone number, here:  https://voice.google.com/settings (https://voice.google.com/settings), and you must see "Google Voice number" at the top of the Google Voice settings page, with your inbound Google Voice number next to it.  If you not see a Google Voice number, then you are either looking at the wrong Google account, or you don't have a number.


I followed this Howto with success !
My obi200 got his upgrade from 3.2.1 (Build: 5757EX) to 3.2.2 (Build: 5921EX).  yeah !!!

Then I first set up voip.ms on SP1 followed by Google voice on SP2.
*97 for voip.ms worked out of the box.
**2 to use Google Voice either.

Thank
-MarcD
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: ManishObiForum on December 04, 2019, 10:35:25 AM

I have had an ObiTalk 200 for over a year and a half that worked perfectly until about a week ago. Since then, I have not been able to make International calls via Google Voice. The message I get (only when making Int'l calls is "could not complete your call".

FYI:

Domestic calls via Obi work fine (but international calls do not)
I'm able to receive calls (domestic and international)
I'm able to make Int'l calls via Google Voice on my computer and on my mobile phone (ie., there is no issue with Google voice credit)

I followed your steps to delete the Obi device from the Obi logged-in page, reset it, remove the 3rd part apps from Google Voice, and finally added the Obi 200 back as a fresh device.

I still get "could not complete your call" just for Int'l calls - any thoughts/advice?

Thanks again
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: paintedjaguar on December 08, 2019, 04:21:54 PM
I have been using an OBi202 with Google Voice through a Netgear C3700-100NAS Modem/Router since Dec2016 and have never had a problem until today (Dec 8, 2019). When I tried to make a call today I got this error message:

"The number you dialed has not received a response from the service provider."

Connecting with the OBi202 device thru browser/IP address showed a good connection with my router, but no response from Google Voice. The LEDs on the OBi indicated power and router connection, but no phone service.

After finding this thread, I followed the reset procedure posted by SteveInWA and successfully restored my phone service. I noted that after the reset, the OBi firmware had been updated from 3.2.2 (Build: 5898EX) to 3.2.2 (Build: 5921EX).

Thanks, SteveInWA.

Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on December 08, 2019, 04:24:13 PM
Good to hear; thanks for the feedback!
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: Connie1031 on January 23, 2020, 03:45:38 PM
I followed your directions explicitly & my phone rings busy. I called several times & it still rings buys.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on January 23, 2020, 03:52:37 PM
Quote from: Connie1031 on January 23, 2020, 03:45:38 PM
I followed your directions explicitly & my phone rings busy. I called several times & it still rings buys.

IF you in fact performed all of the steps listed here:  https://www.obitalk.com/forum/index.php?topic=13868.msg89076#msg89076 (https://www.obitalk.com/forum/index.php?topic=13868.msg89076#msg89076), then unplug the device from power.

Call your Google Voice number from some other, unrelated, non-Google Voice number. What happens, exactly, in detail?
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: magicwine on March 23, 2020, 12:23:23 PM
Hi Steve and other readers here,

If indeed this issue is caused by my original DVE 12 Volt DC 1 Amp Switching Adapter Power Supply DSA-12PFT-12 FUS 120100 which came with the obi200, am I best purchasing another brand with the same specs, or should I only buy another DVE?

The ones with the same specs, so are only 1 amp, others go up to 2A. Which should I buy and why?

Thanks
Bob
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: drgeoff on March 23, 2020, 02:45:07 PM
Quote from: magicwine on March 23, 2020, 12:23:23 PM
Hi Steve and other readers here,

If indeed this issue is caused by my original DVE 12 Volt DC 1 Amp Switching Adapter Power Supply DSA-12PFT-12 FUS 120100 which came with the obi200, am I best purchasing another brand with the same specs, or should I only buy another DVE?

The ones with the same specs, so are only 1 amp, others go up to 2A. Which should I buy and why?

Thanks
Bob
Not sure what your issue is.

Can you make a successful call to the echo test number **9 222 222 222 ? If yes there is nothing amiss with the external power unit.

If not, if the power LED on your OBi is steady green it is unlikely the external power unit is faulty.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: magicwine on March 23, 2020, 02:51:48 PM
My issues are:

1. For some companies, when placed on hold, I get a loud whooshing sound ie white noise. They can hear me, I can't hear them. Sometimes this occurs when I choose a numbered option.
The above issue happens at least 50% of the time, if not more.

2. After a longer call, get disconnected. Happens maybe 20% of the time.

3. My google voice number is forwarding to my cell phone. When I have my cell on, sometimes I hear it ring, but my cordless phone working via the obi200 doesn't ring at the same time, which it usually does.

When I unplug the power adapter, wait about 5 minutes and replug it in, this sometimes fixes this issues. For how long, I am not sure.

I read a topic here where replacing the power adapter fixed at least one of the above issues. Figured an inexpensive and easy fix - so now knowing this, refer back to  my initial question:

Whether replacing with the same model power adapter or another one with the same specs but up to 2amps and 24 watts - which version would be more likely than not to fix this issue if it can be fixed by a replacement power adapter?

Thanks for your help.

Bob
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: drgeoff on March 23, 2020, 03:26:18 PM
A 2 amp power unit will offer precisely the same chance of a cure as a 1 amp one so if you are determined to try a replacement the choice is yours.

However I doubt that the external power unit is responsible. Suggest you try a simple diagnostic test.  Next time you cannot make a call using GV, before doing anything else immediately dial the echo test number **9 222 222 222.  Report back here if that succeeds or the exact error message if it fails.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: magicwine on March 23, 2020, 04:05:53 PM
I don't have any issue with not being able to make calls. Only the ones I listed in my prior message.

Does your reply change based on this as well as getting the original OEM power adapter or a generic one with the same specs, up to 2A?

Thanks.
Bob
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on March 23, 2020, 04:58:07 PM
You posted this issue already, in 2018.  

http://www.obitalk.com/forum/index.php?action=profile;u=22889;sa=showPosts (http://www.obitalk.com/forum/index.php?action=profile;u=22889;sa=showPosts)

It is unlikely to be caused by the power adapter.  Geoff has patiently answered today, but understand basic electricity:  a AC/DC power supply produces a designed voltage (e.g. 12VDC) at some designed maximum current, before becoming unstable, overheated, dead, etc.  Whatever you connect to that power supply (e.g. an OBiTALK device) requires power at some designed voltage (12VDC), and it consumes some quantity of power (in Watts, which is Volts x Amps).  As long as the power supply can put out sufficient current to satisfy the demand of the load (the OBi), then it doesn't matter if the power supply can safely put out 1A or 2A or 100A.  It won't make the device run any better.  The OBi 20x series requires 1A.  The early OBi IP phones needed more power.  Think of the device like a water pump, that can draw one gallon per minute.  It doesn't matter whether it is pumping from a bathtub, or the Hoover dam; it still only needs one gallon per minute.

If you want to simply satisfy your curiosity, you can buy a replacement power supply.  I have this one, purchased from Amazon, and it works just fine:  amazon.com/gp/product/B07HNL5D56 (http://amazon.com/gp/product/B07HNL5D56).  It's ten bucks.

Given all your problems, perhaps you'd be better off using some other telephone service.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: magicwine on March 23, 2020, 05:12:42 PM
These issues started in 2018, I believe because while out of the country, a tree hit the power line connected to my home. Perhaps it did some damage to the power supply.

At the time, I couldn't figure out how to troubleshoot as someone here told me they didn't think a replacement obi200 would solve it - perhaps they thought it was a GV issue at the time.

And last week I saw someone with similar problems advising a new power supply fixed their issues.  And since the problems do improve for some time when I unplug the power supply from the wall for 5 minutes, I am thinking it might be relative to the power supply. Previously I was keeping it plugged into the wall, but unplugging it from the back of the obi, which didn't help at all or for as long. Never thinking it was the actual adapter.

So I'll make the inexpensive choice to buy a replacement. The reason I asked whether to buy the exact same one or a different brand was because I thought perhaps the OEM adapter had some issues.

Thanks for your help. If it works I will report back here!

Bob
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on March 23, 2020, 05:47:08 PM
OK.  The product I linked is a 12V, 2A supply, so it has plenty of reserve capacity.  I ran one of my OBiTALK devices with it for several months as a test, and it was fine.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: magicwine on March 23, 2020, 06:09:44 PM
I just found an old adapter at home mfg date April 2009.

Input .5A Max

Output 12V 1.5A.

Is it safe for me to try this one?

Thank you.

Bob
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: drgeoff on March 24, 2020, 01:54:39 AM
Quote from: magicwine on March 23, 2020, 06:09:44 PM
I just found an old adapter at home mfg date April 2009.

Input .5A Max

Output 12V 1.5A.

Is it safe for me to try this one?

Thank you.

Bob
1. If you never have a problem to make a call, then the power unit is very unlikely to be the cause of problems with incoming calls. Unless you are using an old type phone with a mechanical bell the power required by the OBi is close to equal at all times.

2. That 12v 1.5A may or may not be safe.

2.1 It must output DC, not AC.

2.2  It should be 12v regulated. An unregulated 12v unit can output significantly more voltage when lightly loaded.

2.3 Positive must be the centre contact of the plug.

2.4 The plug needs to fit the OBi. There are many different sizes of barrel jack.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: magicwine on March 24, 2020, 08:29:12 AM
Dr Geoff,

You are very helpful. Thank you very much.

Initially I thought one must use an adapter with the exact same specs. Now that I know otherwise, I checked some adapters from equipment I no longer use.

I have these two. Would one be a better choice over the other?

1. Input 120VAC, 50/60hz, .55A
Output 12VDC 1.5A

2. Input 100-120V~.4A 50-60hz
Output 12V===1.0A  LPS (this one doesn't mention DC)

Both state efficiency level  V

Thank you.

Bob

Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on March 24, 2020, 01:04:28 PM
JEEEEEEEEZ.  Just spend the ten bucks and buy the new one.  I guarantee that it works just fine.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: magicwine on March 24, 2020, 01:07:23 PM
Steve - It's not at all about the $10. It's about I can fix this problem today if I'm told which of the two adapters I already have will work.

I'll immediately buy the new one if neither of these fix the issue.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: drgeoff on March 24, 2020, 03:35:09 PM
The only thing I can be sure of is that trying another power unit is the only thing that will convince you that your symptoms are different from what started this thread and your belief that a change of power unit could provide a cure is ill founded.

I cannot and will not say that either of the two units you have will not damage your OBi.

Any power unit that is specified for 100-240 volt 50/60 Hz input and 12 volts output, centre positive will not cause damage.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: magicwine on March 24, 2020, 04:53:52 PM
Thanks.

Earlier you stated: It should be 12v regulated. An unregulated 12v unit can output significantly more voltage when lightly loaded.

From the specs I provided, how does one know if either are regulated?

Thank you.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: drgeoff on March 24, 2020, 05:40:10 PM
Quote from: magicwine on March 24, 2020, 04:53:52 PM
Thanks.

Earlier you stated: It should be 12v regulated. An unregulated 12v unit can output significantly more voltage when lightly loaded.

From the specs I provided, how does one know if either are regulated?

Thank you.
I can't know without having them in my hands and measuring them. That why I wrote "I cannot and will not say that either of the two units you have will not damage your OBi."
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: Italian on March 26, 2020, 10:12:00 AM
Quote from: magicwine on March 23, 2020, 02:51:48 PM
My issues are:

1. For some companies, when placed on hold, I get a loud whooshing sound ie white noise. They can hear me, I can't hear them. Sometimes this occurs when I choose a numbered option.
The above issue happens at least 50% of the time, if not more.

2. After a longer call, get disconnected. Happens maybe 20% of the time.

3. My google voice number is forwarding to my cell phone. When I have my cell on, sometimes I hear it ring, but my cordless phone working via the obi200 doesn't ring at the same time, which it usually does.

When I unplug the power adapter, wait about 5 minutes and replug it in, this sometimes fixes this issues. For how long, I am not sure.

I read a topic here where replacing the power adapter fixed at least one of the above issues. Figured an inexpensive and easy fix - so now knowing this, refer back to  my initial question:

Whether replacing with the same model power adapter or another one with the same specs but up to 2amps and 24 watts - which version would be more likely than not to fix this issue if it can be fixed by a replacement power adapter?

Thanks for your help.

Bob


I have your exact 3 issues going on for a few months. I highly doubt it's the power adapter the cause.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: magicwine on March 26, 2020, 10:36:14 AM
Why - have you tried a new one and it failed?

I had a power surge or some power issue when a tree  hit the power line connected to my house while I was on vacation.

When I returned home, I was having this problem so somehow it is related to that. Did you have any surges or issues that might have preceded the start of your issues?

Bob
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: shuashef on April 22, 2020, 03:55:58 AM
Hey Steve,

I followed your directions and I'm still having an issue.
I have a corded phone with which I can call in.  However, I just tried switching to a different corded phone (so I can have extra handsets) and when I try calling to my google voice, the phone rings but when I pick up there is no connection and the phone I'm calling from keeps ringing.  Any suggestions?
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on April 22, 2020, 06:21:24 PM
Quote from: shuashef on April 22, 2020, 03:55:58 AM
Hey Steve,

I followed your directions and I'm still having an issue.
I have a corded phone with which I can call in.  However, I just tried switching to a different corded phone (so I can have extra handsets) and when I try calling to my google voice, the phone rings but when I pick up there is no connection and the phone I'm calling from keeps ringing.  Any suggestions?

Unless you left out some details, the obvious answer would be:  that's a defective telephone or telephone cord.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: danzg on December 24, 2020, 08:01:58 PM
Quote from: SteveInWA on May 05, 2018, 04:32:31 PM
  • Now, plug in the Ethernet cable and go to the OBiTALK dashboard, and click the button to add a device.  Follow the instructions to press **5 xxxx to add your device.

This step is not working for me ... tried several times. Heard "sent to server."
Updated firmware to 3.2.2 (Build: 5921EX).
Still no go.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: drgeoff on December 25, 2020, 04:36:09 AM
Quote from: danzg on December 24, 2020, 08:01:58 PM
Quote from: SteveInWA on May 05, 2018, 04:32:31 PM
  • Now, plug in the Ethernet cable and go to the OBiTALK dashboard, and click the button to add a device.  Follow the instructions to press **5 xxxx to add your device.

This step is not working for me ... tried several times. Heard "sent to server."
Updated firmware to 3.2.2 (Build: 5921EX).
Still no go.
See the replies to the numerous other posters with the same issue.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: OnyejeHome on January 01, 2021, 10:24:05 AM
Not sure if this applies here, but I added my obi200 device to my obitalk account for the first time just this morning by following the steps that I posted in this thread: http://www.obitalk.com/forum/index.php?topic=17783.msg106501#msg106501

I'll post my response below as well in case the link to the other forum post doesn't work.

"Nice mpotratz!

I just followed your advice and tried the same thing. Before on December 31st, I tried connecting my obi200 device by retrying every 2-3 minutes, and would do research inbetween tries and was unsuccessful, not to mention that I made the DNS changes and swapped out the ethernet cable that came with the obi with my own thinking the cable was at fault, and in the obi firmware settings changed the timezone to match my current timezone (also experimented with keeping the phone on the line during the entire 120 second discovery process, and hanging up after hearing the message the first time, with no success. I think I made 6 connection attempts total yesterday over a 15 minute period before giving up).

However, today, I tried again, and this time just followed the instructions and would hang up immediately after the start of the first message (wouldn't even let the first message audio finish playing). I did this in succession over a 10 or 15 minute period, and was able to squeeze in 10-13 attempts during that time frame and it finally connected on the 13th try.

So, yeah, for those of you having connection issues, just retry the process without thinking into it too much or trying to do anything different than normal. It should start finally reaching the server and properly connecting. It almost seems like there's a timeout issue with their servers, and with each attempt, the device makes it further into the handshake process with the server that it's supposed to talk to. Would almost seem like expanding the discovery period on the obi site from 110 or 120 seconds to 5-10 minutes might solve the issue. But this is all me just hypothesizing without any true understanding of the network process behind the scenes. I just remember on one of my attempts (maybe around #11 or 12), I saw that my browser actually started showing that a TLS handshake was occurring, which is something I recall not seeing the first couple of times I tried. Anyways, everyone, keep on attempting those connections and don't give up, it will eventually work!"


I just finished testing making and receiving calls on my cordless phone attached to my obi200 device and haven't had issues. Last thing I need to figure out before i'm satisfied is how to get my google voice number to show when making outgoing calls from my cordless phone.

---Update---
Not sure if adding my area code in the Obi Dashboard and SP1 Google Voice Configuration made a difference, or whether I just needed to give it more time, but now my phone number/caller ID shows up properly for outgoing calls.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: msrrb on January 02, 2021, 07:19:00 PM
Quote from: drgeoff on December 25, 2020, 04:36:09 AM
See the replies to the numerous other posters with the same issue.

So not helpful. Do you mean other replies in this 2 year old 210 post thread or somewhere within the forum? Can you LINK to one of the replies? Or even what search terms to use since the search only searches for each word individually and not as a set? Any of that would be much more helpful than this statement.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: msrrb on January 02, 2021, 08:06:15 PM
FOLLOW THESE INSTRUCTIONS PEOPLE, IF YOU ARE HAVING TROUBLE ADDING YOUR DEVICE AFTER CALLING AND CONNECTING TO THE **5 NUMBER RESULTS IN A TIMEOUT ERROR
(Also note first that there are two * not one before the 5.) Thank you to @OnyejeHome for this explanation.

Quote from: OnyejeHome on January 01, 2021, 10:24:05 AM
Not sure if this applies here, but I added my obi200 device to my obitalk account for the first time just this morning by following the steps that I posted in this thread: http://www.obitalk.com/forum/index.php?topic=17783.msg106501#msg106501

I'll post my response below as well in case the link to the other forum post doesn't work. [Shortened by me. Edited for clarity. Use link to see full original response.]

I just followed the instructions and would hang up immediately after the start of the message (wouldn't even let the message audio finish playing). I did this in succession [within the same 120s timeout period]. Over a 10 or 15 minute period, I was able to squeeze in 10-13 attempts and it finally connected on the 13th try.

So, yeah, for those of you having connection issues, just retry the process without thinking into it too much or trying to do anything different than normal. It should start finally reaching the server and properly connecting. It almost seems like there's a timeout issue with their servers, and with each attempt, the device makes it further into the handshake process with the server that it's supposed to talk to....Anyways, everyone, keep on attempting those connections and don't give up, it will eventually work!"

Title: Re: Can't make or receive calls using GVoice since this morning
Post by: jacek_ on April 18, 2021, 05:01:55 PM
Hi, my OBi 200 stopped working with GV this week.  It was originally set up in 2015 with GV account dedicated for it.  Device has the latest F/W.  I didn't touch neither OBi nor GV settings since creation.

I got initially the "Connecting to 216.239.36.145;Token Error," and the standard "has not received response from SP" voice error when trying to call any number.  OBi support asked me to delete that device from GV and redo GV setup on OBi portal.  Got the same results (token error).  However, this time the device was _not_ added to GV account.

I followed directions from the first page of this thread, but am still ending up with the same thing (token error) and no OBi device in GV setting.

As far as I can see, the initial OAuth looks good, neither Google, nor OBi are complaining. After that, there is long 'Configuring' time ending with "Registration Not Required" and at some point transitioning to "Token Error," but no changes on GV side (no OBi device/app there).  My take is that somehow OBi either didn't get OAuth token, is mishandling it, or maybe a new GV permission needs to be requested by OBi.  Another thing is that since I didn't touch those two accounts for a long time, maybe there is something new on GV side that I need to enable/disable.

Actually, I have a question about the #4 bullet in Steve's instructions (Third-party apps with account access).  When you say "delete all telephony apps" do you mean "Google Voice" app as well?  I am not deleting that one, so maybe that is the blocking issue?

Thank you for your help,
Jacek
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on April 19, 2021, 12:25:15 PM
Yes, delete the Google Voice app permission, at the point in the procedure I documented.  This will force the OAUTH authentication process to be refreshed.

It should go without saying, but have you checked that your Google Voice service hasn't been suspended, or the number reclaimed (taken back by Google)?

Use a desktop web browser (Google Chrome Browser, Microsoft Edge Chromium, Firefox or Safari, production versions only), sign into the correct account that holds your Google Voice number, and go here:  https://voice.google.com/ (https://voice.google.com/)

Confirm that your Google Voice phone number is still shown, and make a test call from the browser interface.  Also call your Google Voice phone number from some unrelated phone number and confirm that it rings on the browser.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: jacek_ on April 19, 2021, 01:24:01 PM
Thank you Steve,

I have deleted GV app permission, while going through the recovery steps.  It didn't really help.  I still get the "has not received response from SP" error and the "Token Error."  In the Google account Security / "Apps with access to your account" the Google Voice entry was regenerated, with 'Access given on:' few minutes ago (two entries: Third-party apps... and Google Account sign-in prompts).  Although, GV Settings doesn't have OBi as a second device (only Web is listed).

As OBi was granted permissions (two entries in Google account Security section), that implies that the initial OAuth is working fine.  However, I assume that the token is incorectly used when trying to add OBi device to GV account.  That may indicate that either Google modified OAuth permissions or I am missing some entry either in Google Security side or GV Settings that gives permission to add a new device.  Not sure what else it could be.  Actually, I don't know who negotiates that OAuth exchange to add OBi device.  Is that done by the OBi Portal, or rather by OBi device.  Maybe my device is missing something as it is 2015.

- GV account is not suspended, I can use it from a browser to call or receive calls for the listed number.  So, the phone number is also OK, as incoming calls are fine.
- GV account used is correct, as in the Google Security part of that account a new permission is granted, and the phone number is listed at the top of Account section.

Actually, in Google account Security, there is one more settings "Less secure app access on/off."  I tried both, but it didn't make a difference.  I guess, this is where OBi tries to make a call, not when a new OBi device is being added to the account.

UPDATE: Went through the process second time.  Right now for more than an hour OBi status is "Connecting to 216.239.36.145."  As there is still no OBi device in GV account, that would imply that:
- Google successfully granted OAuth permissions/token to OBi
- OBi is trying to use that OAuth token to setup my OBi device, but struggles with it

My guess is that the error I saw before "Token error" means that OBi for whatever reason is failing to OAuth handshake based on the granted token.  My assumption is that it is OBi portal talking directly to GV account, so my OBi device is for now out of the picture (whether it is good or bad).
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on April 19, 2021, 03:19:29 PM
Well, one thing that comes to mind is that you said you set up the device in 2015.  It's possible it is running downlevel firmware.

Pick up the phone, and key in ***0 then 1# and listen to it speak the firmware version.  If it is lower than 3.2.2.5921 then you need to upgrade it, using this file:

http://fw.obihai.com/OBi202-3-2-2-5921EX-332148940.fw (http://fw.obihai.com/OBi202-3-2-2-5921EX-332148940.fw)

The Google Voice authentication is negotiated by the portal, but the token is stored on your device.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: jacek_ on April 19, 2021, 03:59:16 PM
Really appreciate your help, Steve!

I got the same number for F/W.  Although, I downloaded that F/W, and tried to update my adapter just in case (using embedded portal), and got the message "Previous version identical to the update.  F/W not modified."  So, good to confirm it, but that's not it.  Actually, is there a way to force that update?

As far as OAuth, I think there are three steps:

If those assumptions are correct, than either something changed on OBi portal side, or on G/GV side.  As mentioned, I didn't do any changes to either account for quite some time (if ever), and it just stopped working last week.  However, at that time I had OBi device in GV Account (was asked to remove it by OBi support).  Although, if that would be the case (portal/Google changes), I would not be the only one whining right now.

That means that maybe OBi portal is storing the token right away on the device, and the flash on my device is corrupted, basically giving back a damaged token.

I wish there would be a way to turn on more detailed error logs, either on the OBi portal and/or on device.  Actually, on Google side would help as well, as that could tell that the token is missing/bad.

Any other suggestions?

UPDATE
Actually, I used the internal admin page (on OBi device), and enabled syslog (System Management / Device Admin / Syslog).  There is some output from OBi device, and one potential SSL error came during GV setup when new config/settings were downloaded, and OBi was asked to reboot:

2021-04-19T19:28:41.827846-07:00 obihai200.jacek.int  BASESSL:verifing:20
2021-04-19T19:28:41.830269-07:00 obihai200.jacek.int  BASESSL:connect error:-1:1[4401]
2021-04-19T19:28:41.830544-07:00 obihai200.jacek.int  TC[lhttpc]:ssl connection failed
2021-04-19T19:28:41.830696-07:00 obihai200.jacek.int  GAPI:connect error


It is hard to tell, whether that is serious, as few lines after that there is just HTTP connection that is successful (not sure whether the same remote host).

After a couple of minutes, OBi again sent the same BASESSL connection error.  So, that would suggest that it may be serious, as it is trying to reconnect.

Earlier in the process, there were two hosts indicated: obihai.telephony.goog (one from Google giving token error - SIP proxy) and root.pnn.obihai.com (potentially OBi portal).  Not sure if either of those is causing that SSL error.

I have tried to make an outgoing call, but there are no SIP traces, just DTMF detection.  Looking at that internal management page for SIP, there is no entry to enable logging, so kind of useless for debugging.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on April 20, 2021, 01:44:30 PM
Follow these steps:

http://www.obitalk.com/forum/index.php?topic=14643.msg93013#msg93013 (http://www.obitalk.com/forum/index.php?topic=14643.msg93013#msg93013)
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: jacek_ on April 21, 2021, 04:20:01 PM
Again, thank you so much for all those directions, Steve!!

Yesterday, I got a new GV account with a new number, and tried to add it to my account.  It didn't work, it was giving me the exact same problems.  Frustrated, I left that new number connected.  I ordered a new device (assuming that OAuth token is stored on device, and that part of Flash is busted).

Today, I got an email from Poly stating that everything works!  Magic!!!  Well, I didn't change anything.  I tried to call, and the new GV account was working fine.  OBi device was in GV Account part.  I switched back to my old GV account / number, and voila, everything is working fine!!

There was no change on my side (whether OBi device or OBi / Google accounts.  My take is that if that was on Google side, potentially more people (e.g., GV clients) / services (e.g., YT using OAuth) would be affected.  That makes me thing that OBi services required a reboot.  Although, this is the first time for me in a really long time (I mentioned 2015, but actually that was when I purchased a second device for my relatives).

Steve, Thank you again! Jacek
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: SteveInWA on April 21, 2021, 05:23:11 PM
Quote from: jacek_ on April 21, 2021, 04:20:01 PM
Again, thank you so much for all those directions, Steve!!

Yesterday, I got a new GV account with a new number, and tried to add it to my account.  It didn't work, it was giving me the exact same problems.  Frustrated, I left that new number connected.  I ordered a new device (assuming that OAuth token is stored on device, and that part of Flash is busted).

Today, I got an email from Poly stating that everything works!  Magic!!!  Well, I didn't change anything.  I tried to call, and the new GV account was working fine.  OBi device was in GV Account part.  I switched back to my old GV account / number, and voila, everything is working fine!!

There was no change on my side (whether OBi device or OBi / Google accounts.  My take is that if that was on Google side, potentially more people (e.g., GV clients) / services (e.g., YT using OAuth) would be affected.  That makes me thing that OBi services required a reboot.  Although, this is the first time for me in a really long time (I mentioned 2015, but actually that was when I purchased a second device for my relatives).

Steve, Thank you again! Jacek

I'm glad it worked, but you didn't follow my instructions to transfer the number, which would likely have fixed it.

Also, your assumptions about OAUTH are incorrect.  Google Voice is one of the very few remaining Google services still using that authentication method.  You'll never know what Poly did, but there was likely a problem with your OBiTALK preventing the token exchange.  This wasn't caused by Google.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: jacek_ on April 21, 2021, 07:11:45 PM
No, I didn't follow your instructions to do a full xfr.  There were two reasons for me to not do it.  First, the new GV account with a new number behave exactly as my old one (there was no OBi device added to GV Account page).  The second, I wanted to keep my call history / names from the old account.  I didn't know whether that will be xfred with the number, or will be destroyed for 'security' reasons.

Again, I did try to reconfigure that SP1 several times yesterday.  I got a new browser to get a clean Google account there, and nothing was moving fwd.  Today, after the email from Poly, all of the sudden, everything started to work, both new and old account.  So, my take is that it had to be something outside of my control (device, portal, G/GV settings).

Also, your statement that my assumptions about OAuth are wrong are a bit harsh.  I have never stated that Google does only OAuth.  Also, you stated that there are still _few_ services that are using it.  My take is that we were both correct.  However, whether that is the case or not, my point about OAuth was just how it works between OBi (in general - portal/device) and G/GV.

I guess, we can close this chapter, as we are splitting hairs right now.

Although, I replied to Poly, asking them to improve error reporting (through portal, syslog).  Maybe it would be good to have a separate thread that would start listing errors that people have, and explanations / fixes.  This way, maybe it would be more visible to OBi, that it could help if they do it.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: jacek_ on April 21, 2021, 07:20:44 PM
Well, guess what.  There is right now "Connect Failed: 403 Forbidden;Token Error" in OBi's portal. 

Again, it started to work by itself (although, kind of surprisingly right after Poly's delayed by two days email).  Right now, it went down again by itself (OBi's maintenance or we are back to square one???).
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: drgeoff on April 22, 2021, 02:04:08 AM
Quote from: jacek_ on April 21, 2021, 07:20:44 PM
Well, guess what.  There is right now "Connect Failed: 403 Forbidden;Token Error" in OBi's portal. 

Again, it started to work by itself (although, kind of surprisingly right after Poly's delayed by two days email).  Right now, it went down again by itself (OBi's maintenance or we are back to square one???).
FYI. Once your device has been successfully configured for GV, Obihai's servers play no further part in keeping it so configured, nor in making nor receiving GV calls.

The portal can see and report to you the state that your OBi is in vis-a-vis GV (or any other ITSP).

If when the GV connection is back up and working you go into your device's on-board configuration interface and disable Obitalk Provisioning then you can be sure that any subsequent going down of GV is not caused by Obihai servers sending bad instructions to your device.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: jacek_ on April 22, 2021, 04:43:39 PM
Thank you drgeoff!

Another miracle.  Today it started working again without any intervention.  So far so good (few hours).

I have received a new OBi 200.  Plugged in, followed the "Add Device" and adding GV (for the new number/account I created this week), and bum one shot, everything setup properly, phone status "Connected" making/receiving calls works as normal.  I will keep those two devices in parallel to see whether they will have the same behavior (be both up, or down, but be in the same state).  My take is that those devices maybe the most flaky element in the system, but maybe only when they degrade with age.

I would give 12 stars out of 10 for OBi before they were purchased by Poly.  Those devices work like a charm, when they work.  Previous support was really great.  Looks like most of the kinks are ironed out.  However, what it means, when something new happens, then it is really SOL situation, and potentially the people that worked on the device/system are gone.  From my limited experience with those type of errors, a lack of good error reporting is the biggest issue.  All bets are off with how/whether the issue will be solved.  This is a telephony device, and it used to be that telephony service had five nines, for me this time it was rather five days.

Again, it would be nice to have a better error reporting.  Having a list of possible errors and some explanations would be great.  It would be nice if some limited REST API was there, so custom interfaces probing for status / errors would be possible.  As it is right now, when there are problems, this is more or less like some VooDoo, not really engineering.

I will update this post after few days.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: jacek_ on May 05, 2021, 09:27:53 PM
I run both OBI200 in parallel (although with different numbers) for a week or so.  During the first few days, the old one was switching status between Connected/Offline every few hours.  However, after three/four days switched to Connected and stayed there permanently.  During that on/off time, everything was OK with that "Offline" device.  It could make and receive calls without any problems.  Also embedded web server was happy all the time.

After that, I turned off the new device, and everything is as before - the old OBi200 is working fine.

I sent a couple of emails to Poly to get help, but their response was rather a joke.  They responded to the first one after five days with a garbage response, they didn't bother to respond to the second one.  Still they sent me a survey how do I rate their support.  I guess f*&^g stellar. 

I am not sure how hard it is for Poly to realize that not having a good error reporting, all similar problems are basically headache for end customers, and looks like just a manual reset on the Poly side.

Thank you all guys who helped me in the process.  If not your support, I would have given up on my old OBi200.

Jacek
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: kumar3vineet on May 07, 2021, 11:46:51 PM
Those instructions worked well.  I'm pretty good at not mixing up my accounts, so that was not in play.  I did have restrictions on full management and I suspect others will run into this problem, too.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: Barbara41 on June 13, 2021, 02:55:21 PM
I'm running into a similar issue that jacek_ experienced last month. I've been using my Obi200 since 2015 and up until now I've been able to fix any issues that arose, but now I'm completely stuck. I know jacek_ bought a new Obi device and then everything was fine after that, but I'm trying not to buy a new device if at all possible since I'm on a limited budget.

Symptom: When someone calls me, phone doesn't ring. When trying to make outgoing call, I receive a message that there is a problem with the service provider.

Troubleshooting steps so far: Logged onto Obitalk portal, saw that there was an error: "Connect Failed  403 Forbidden. Token Error". I am running the latest 5921EX firmware. I went to my Google Voice account (legacy), deleted the Obi device from the list of forwarding devices, removed the Obitalk permissions from my Google account, deleted SP1 (the one I'm using for Google Voice) on the Obitalk website.  I re-added Google Voice into SP1, linked my Google Voice account again. Doing these steps resulted in it re-adding the Obi device to my Google Voice account that I had deleted. It stayed on "Registration Not Required" for a while but finally changed to "Connected" and I could place/receive calls again for maybe 12 or so several hours. However, the same "Connect Failed  403 Forbidden. Token Error" error has returned yet again. Obviously it's not feasible to go through this process every day.

I even found an old thread from a couple years ago stating that some issues could be caused by AT&T's DNS. Although I'm not on AT&T, I changed the DNS to 8.8.8.8 anyway to see if it would help, but it didn't.

Anyone have any ideas? Really scratching my head with this one.
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: drgeoff on June 13, 2021, 03:08:53 PM
The best idea is to look at recent forum posts and read some of the many threads that are reporting the same problem.  Do NOT fiddle with your device or its settings as the problem is outside the control of users
Title: Re: Can't make or receive calls using GVoice since this morning
Post by: Barbara41 on June 13, 2021, 04:27:39 PM
Quote from: drgeoff on June 13, 2021, 03:08:53 PM
The best idea is to look at recent forum posts and read some of the many threads that are reporting the same problem.  Do NOT fiddle with your device or its settings as the problem is outside the control of users
Thanks. I had searched but I didn't all the threads on this issue, which seem to confirm what you said. Hopefully they get this fixed soon. I see SteveInWA has his contacts at Google Voice on the case.

Edit: Seem to be up and running again, and Steve said Google Voice engineers have implemented a fix.