OBiTALK Community

General Support => Installation and Set-Up (Devices) => Topic started by: snsumner on September 02, 2011, 08:14:38 am



Title: Problems with accessing touch tone systems using ObiTalk via GV
Post by: snsumner on September 02, 2011, 08:14:38 am
Hello,

Is anyone else having issues with conference center systems that require touch tone usage?  I keep having problems where sometimes the conference center system won't accept my pass code but if I call back using my cell phone it accepts it.  I read in the GV forums that you need to turn off call presentation that might fix it but I already had it turned off. 

Anyone have any suggested workaround or fix to this problem?

Regards,
Scott


Title: Re: Problems with accessing touch tone systems using ObiTalk via GV
Post by: LeftRight on September 02, 2011, 09:30:12 am
What firmware (version?) are you currently running on your device?

If you are using GV, have you ever tried to call into the conference number using Gmail call phone service? does it have same problem? make sure it is not a GV service limitation. There are some public conference numbers that you cannot even call in using GV.


Title: Re: Problems with accessing touch tone systems using ObiTalk via GV
Post by: snsumner on September 02, 2011, 11:10:03 am
I'm running the latest firmware.  I haven't trying calling into conf # using Gmail call phone service.  So maybe I should do that to isolate whether it GV or Obitalk.


Title: Re: Problems with accessing touch tone systems using ObiTalk via GV
Post by: M105 on September 02, 2011, 01:56:25 pm
ITSB Profile A - General

DTMF method - Auto
X_UseFixedDurationRFC2833DTMF  -  box checked