OBiTALK Community

Region Specific Technical / Service Provider Support => North America - Including Google Voice, Skype, etc. => Topic started by: MisterRDZ on November 04, 2018, 02:55:28 am



Title: Obi Service Off-line?
Post by: MisterRDZ on November 04, 2018, 02:55:28 am
I have two Obi devices and they both have a Status of "off-line". Is it just me, or is anyone else experiencing this problem?


Title: Re: Obi Service Off-line?
Post by: drgeoff on November 04, 2018, 04:28:50 am
I have two Obi devices and they both have a Status of "off-line". Is it just me, or is anyone else experiencing this problem?
Mine are showing as on-line so it isn't everyone.


Title: Re: Obi Service Off-line?
Post by: dboling on November 04, 2018, 05:20:04 am
both my OBI2xx are showing offline.

syslog error:
Nov  4 08:19:08 obi212  BASE:resolving root.pnn.obihai.com
Nov  4 08:19:09 obi212  TCP:Connect Failed(pnn)29



Title: Re: Obi Service Off-line?
Post by: drgeoff on November 04, 2018, 05:49:08 am
My OBi110 in UK and OBi100 in Japan are showing the green dots on my Dashboard. Can call the **9 222 222 222.

None of my Android devices (in UK) are getting past "Acquiring Service" when opening OBion.  Two softphone numbers.

OBi1032 in UK showing grey dot on Dashboard.  GV service on it is connected. But the phone's display is showing "Obitalk service down" when I press the Lines button.  Can't be called from the OBi110 over the Obitalk network - error 404.

Something's up but ironic that the EOL OBi1x0s are not affected !!

From past history, failures over a weekend don't get fixed before Monday morning business hours, US West Coast timezone.


Title: Re: Obi Service Off-line?
Post by: dboling on November 04, 2018, 05:59:55 am
My OBi110 in UK and OBi100 in Japan are showing the green dots on my Dashboard.

My OBI212 was green dot and my OBI202 was showing offline until I rebooted my (server/firewall/gateway). Now both are offline.

However all are connected to GV, callcentric, and local asterisk server.

I'm wondering if this issue was causing my OBI202 to continue showing needs reboot on the console pages.
I disabled obitalk provisioning and now the needs reboot message is gone.



Title: Re: Obi Service Off-line?
Post by: drgeoff on November 04, 2018, 06:15:36 am
I updated my last post with more info.

I've just now rebooted the 110.  Refreshed the dashboard page and yes the green dot has turned grey.  (100 still green). Dialling the echo test now gives "No service to complete your call".   :(


Title: Re: Obi Service Off-line?
Post by: 1899837987 on November 04, 2018, 12:17:59 pm
My Obi202 shows offline as well.  I rebooted my modem and obi device and still get offline on my dashboard.  I can receive and call out on both lines.  Not quite sure why...


Title: Re: Obi Service Off-line?
Post by: drgeoff on November 04, 2018, 01:02:49 pm
My Obi202 shows offline as well.  I rebooted my modem and obi device and still get offline on my dashboard.  I can receive and call out on both lines.  Not quite sure why...
Because the OBihai server is borked.  Only calls over the Obitalk network need that, and probably only for the call set up phase.  Calls using services such as GV and other ITSPs don't use the Obihai server at all.


Title: Re: Obi Service Off-line?
Post by: dboling on November 05, 2018, 03:23:44 am
I'm glad the Internet Root Name Servers don't use OBIHAI's business model of NO SUPPORT, NO 24 Hour On Call Server Support, NO automated Server/Services Monitoring or the Internet Would just break, just like OBIHAIs SHIT service.

Seems if you have InboundCallRoute set to another OBI ATA via pp(000000000) the call never goes anywhere, even if you also have the CallForwardOnNoAnswerNumber set to forward when Obi Service is Off-line.

This business model in just pure negligence.


Title: Re: Obi Service Off-line?
Post by: Sheffield_Steve on November 05, 2018, 08:40:22 am
It's working again as of 8:15 west coast time.


Title: Re: Obi Service Off-line?
Post by: Sp0012 on November 05, 2018, 10:00:07 am
I'm not able to add a new device. I'm getting an error "Failed to connect to your device". Is OBi portal working for anyone else?

Thanks.


Title: Re: Obi Service Off-line?
Post by: drgeoff on November 05, 2018, 10:19:25 am
I'm not able to add a new device. I'm getting an error "Failed to connect to your device". Is OBi portal working for anyone else?

Thanks.
I don't have a device that needs to be added but the portal is working for me to configure my devices.  The **9 222 222 222 echo test is now working too.  Can you successfully reach that and hear "Welcome to Obitalk ..."?


Title: Re: Obi Service Off-line?
Post by: Sp0012 on November 05, 2018, 10:36:04 am
Yes, echo test is working fine. But I'm not able to add a new device.

Thanks.


Title: Re: Obi Service Off-line?
Post by: drgeoff on November 05, 2018, 10:43:28 am
Yes, echo test is working fine. But I'm not able to add a new device.

Thanks.
Another poster is reporting the same. http://www.obitalk.com/forum/index.php?topic=15311.msg95684#msg95684

Possibly the Obihai server is still not 100%.


Title: Re: Obi Service Off-line?
Post by: Sp0012 on November 05, 2018, 10:48:29 am
Thank you drgeoff. I could add a new device just now. It seems OBi services are up now.


Title: Re: Obi Service Off-line?
Post by: Putteringalong on November 05, 2018, 12:13:04 pm
Confirm that OBi is working. I was able to register my phone, set up GV (at least a skeleton), add 911 anveo, and do some basic testing. Still have a lot to learn but it is great to get my home phone that I ported from Verizon to GV back on line.

Special thanks to drgeoff for his help and kind assistance to this noobie, much appreciated sir.


Title: Re: Obi Service Off-line?
Post by: madhatter on November 30, 2018, 07:51:14 am
I'm not able to add a new device. I'm getting an error "Failed to connect to your device". Is OBi portal working for anyone else?

Thanks.

yes, I had this problem yesterday with an Obi 200 that was working fine.  Had a green dot but would not integrate with GV... configuration kept failing.


Title: Re: Obi Service Off-line?
Post by: madhatter on December 01, 2018, 12:06:58 pm
Good news on this end ... after numerous tries and failures to get my OBI200 to connect to GV, I deleted the device from the dashboard completely and then added it back as a new device.  It took about 5-10 minutes for it to reboot --- maybe it was downloading a new firmware version?  Anyway it came up connected and working.

Hope this helps.