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General Support => Installation and Set-Up (Devices) => Topic started by: Ronny on January 13, 2019, 06:47:52 AM

Title: A few calls bypassing my OHI200 and going to Google Voice Mail
Post by: Ronny on January 13, 2019, 06:47:52 AM
Been using Google Voice on SP1 and Callcentric free DID account on SP2.  Wife mentioned that she didn't receive a message on our Panasonic Dect answering machine.  My answering machine picks up on the third ring.

Checked GoogleVoice messages and there 8 voice messages out of approximately 200 incoming calls over 10 months that bypassed our home answering machine and went to GoogleVoiceMail.

I then checked the Callcentric log, and I don't see any mention of those incoming calls.

Any ideas?  Might I have to go for a full package from Callcentrics or another provider?

Thanks
Title: Re: A few calls bypassing my OHI200 and going to Google Voice Mail
Post by: psuPete on January 13, 2019, 07:47:00 AM
Is it possible that Call Forward Busy is turned on?
Title: Re: A few calls bypassing my OHI200 and going to Google Voice Mail
Post by: Ronny on January 13, 2019, 07:57:06 AM
No it's not.  In fact, there we no calls in or out to me during the "problem" calls
Title: Re: A few calls bypassing my OHI200 and going to Google Voice Mail
Post by: SteveInWA on January 13, 2019, 01:25:06 PM
Google Voice has its own voicemail system.  It is not designed to be used as a bare-bones VoIP service with your own answering machine.  Use Google Voice's voicemail, or don't use Google Voice.

You cannot make 100% of inbound calls go to an answering machine.  For example, if you are already on a phone call, and another one comes in, and you don't use call waiting to pick up that second call, it will be sent to Google Voice's VM.  You cannot disable this behavior.
Title: Re: A few calls bypassing my OHI200 and going to Google Voice Mail
Post by: Ronny on January 13, 2019, 02:41:11 PM
Thank you, Steve
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