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General Support => Installation and Set-Up (Devices) => Topic started by: Maxgle on April 16, 2019, 02:23:58 PM

Title: OBI202 OK on out going calls, but incoming calls take too long to answer
Post by: Maxgle on April 16, 2019, 02:23:58 PM
I have an OBI202 purchased 8/14/15 .  I have two Google Voice numbers. Line 1 is my incoming line, and all my friends have this number.  Line 2 is my outgoing line which I use for outgoing calls. Everything worked as expected until about January 15, 2019.  Then the rains came to So. Calif.,and I  got an error message essentially saying no service. (I later found out that my friend's service went out, but then came back a day or two later.) I panicked and reset to factory defaults using the paper clip method in January.  Since then  I have been having problems with incoming calls, but outgoing calls work fine.  All the lights are fine.The incoming calls have about three problems: 1:  They play a tune when the phone rings on line 1. 2: It takes 30-40 seconds for the tune to stop and then my message says "You've reached the Jones', please leave a message" and then it tries to record the message.  3.  Because of the long wait time I lose messages.  Line 2 on incoming calls after about 5 rings says: "The Google subscriber you have called is not available.  Please leave a message after the tone."  I have been able to get to the Polycom site manager at 192.168.1.65 where I have verified that the Current Software Version  is 3.2.2 (Build:5921EX)
Any help you could give to get this to work correctly would be  appreciated.
MAXGLE for So. Calif (I am a real Newbi)
Title: Re: OBI202 OK on out going calls, but incoming calls take too long to answer
Post by: drgeoff on April 16, 2019, 03:44:24 PM
1. Obis do not play tunes. Phones do. Is that a clue?

2. As regards your second line my first guess is that when you reconfigured it after the reset your browser was logged in to the Google account for the first line.
Title: Re: OBI202 OK on out going calls, but incoming calls take too long to answer
Post by: Maxgle on April 16, 2019, 04:24:58 PM
Dregoff,
Thanks for the fast reply.  I guess you are saying that I need to reconfigure Google Voice.  My Line 2 is on another Google account.  So I went to that account, brought up the Google voice settings and tried to duplicate them on my account.  I could not get that to work.  Is it possible you could give me a hint as to what and how I need to reconfigure Google Voice.

Thanks
Maxgle in Calif.
Title: Re: OBI202 OK on out going calls, but incoming calls take too long to answer
Post by: drgeoff on April 16, 2019, 11:42:58 PM
http://www.obitalk.com/forum/index.php?topic=13868.msg89076#msg89076
Title: Re: OBI202 OK on out going calls, but incoming calls take too long to answer
Post by: Maxgle on April 22, 2019, 03:25:17 PM
DREGOFF,
Again thanks for the fast reply.  The link you sent me was the one to start over, which I did a month ago.  So I went to Google Voice and tried to reconfigure it.  I don't know exactly what I did, but now I get no rings on any incoming calls. When I call either line 1 or line 2 from my cell phone, I hear ringing in my ear through the cell phone, but no rings on the Google Voice and no tune is played like it did before.  I get my greeting"You've reached the Jones's, please a message".  I leave a message, the message is correct and I can play it back but it gets routed to the SPAM folder.  If I could get Google Voice to ring and not go to the  SPAM folder,  then I think it would be fine.
Any help would be appreciated.
Thanks
Maxgle
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