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General Support => Installation and Set-Up (Devices) => Topic started by: Rolomoto on October 30, 2019, 11:42:32 AM

Title: trying to set up: phone jack flashes green
Post by: Rolomoto on October 30, 2019, 11:42:32 AM
I have the phone cable running from the phone (AT&T DECT 6.0) to the obi200 but the jack only flashes green, even when I unplug the cable from the obi200 it still flashes green. I can't even do the test call. The ethernet and power jacks are solid green. I don't know how to resolve this.
thanks
Title: Re: trying to set up: phone jack flashes green
Post by: drgeoff on October 30, 2019, 01:52:41 PM
Quote from: Rolomoto on October 30, 2019, 11:42:32 AM
I have the phone cable running from the phone (AT&T DECT 6.0) to the obi200 but the jack only flashes green, even when I unplug the cable from the obi200 it still flashes green. I can't even do the test call. The ethernet and power jacks are solid green. I don't know how to resolve this.
thanks
1. Help yourself to get help by trying to use accepted terminology. Jacks do not flash.

2. Try a factory reset. https://www.obitalk.com/info/faq/Troubleshooting-sec/How-to-Factory-Reset step 2.

3. Is this a brand new OBi200 obtained from a reputable seller?
Title: Re: trying to set up: phone jack flashes green
Post by: Rolomoto on October 30, 2019, 02:29:19 PM
this is a new install. I did a reboot now the phone led doesn't turn on. It blinked, turned solid for an instant then turned off and won't turn on again. I bought it from Obihai Technology, Inc. on Amazon.
thanks
Title: Re: trying to set up: phone jack flashes green
Post by: drgeoff on October 30, 2019, 02:43:25 PM
A reboot or a reset? They are not the same thing.

Does the **9 222 222 222 call work now?
Title: Re: trying to set up: phone jack flashes green
Post by: Rolomoto on October 30, 2019, 04:11:49 PM
it's working now, thanks for your patience and help! :)