We keep trying to call out using our Obitalk 200 with Google Voice but the call doesn't go through and we receive the message, "...has not received a response from the service provider." We unplugged and plugged back in and received a similar message "...call has been rejected by the service provider." We cannot get this to work. We can receive calls just fine.
Matt
I 've had the same problem with my Obi202. Did you try logging into your dashboard and re-associating the device to your GV account? This has solved the problem for me in the past.
FYI: I had it happen to me today. It solved itself in about 15 minutes without a reset or anything on my end. I actually got dropped while on a Google Voice call. I tried using my PhonePower line and I had the an issue there as well.
I was on a call and got a blast of static followed by the connection going dead. An attempt to reconnect resulted in the error "...has not received a response from the service provider" after 3 or 4 attempts I simply restarted the Obi200 and everything worked again as expected.
Looks like Google had a hiccup of some sort and simply reconnecting solved the problem.
-TL
Quote from: Time_Lord on March 30, 2020, 10:44:07 AM
I was on a call and got a blast of static followed by the connection going dead. An attempt to reconnect resulted in the error "...has not received a response from the service provider" after 3 or 4 attempts I simply restarted the Obi200 and everything worked again as expected.
Looks like Google had a hiccup of some sort and simply reconnecting solved the problem.
-TL
Thank you for sharing. I had two of those hicups today but in both cases I was able to dial again without needing to touch my Obi202.
Edit: I just had it keep my from dialing out. Google Voice still works on the browser and my cell phone but not through my Obi202. It seems to be intermittent.
Edit again: I checked my logs and it seems to only happen on outgoing calls through the Obi and it is at exactly 15-minutes and 32 seconds. It does not happen every time. I've done some reading and generally this is caused by a router setting (SIP ALG?). It doesn't happen all of the time and I haven't changed anything there in over a year so I'm hesitant to mess with my Obi which has been working flawlessly for at least 7 years. I'll keep looking but I suspect it's related to greatly increased traffic with everyone being locked inside.
Quote from: Time_Lord on March 30, 2020, 10:44:07 AM
I was on a call and got a blast of static followed by the connection going dead. An attempt to reconnect resulted in the error "...has not received a response from the service provider" after 3 or 4 attempts I simply restarted the Obi200 and everything worked again as expected.
Looks like Google had a hiccup of some sort and simply reconnecting solved the problem.
-TL
I get these static blasts too and it seems to be more common now.
Also having issues in the past week or two with dropped calls or calls not going through at all and Obitalk needing to be restarted to be able to place a call / resolve the issue.
with the increased work from home volumes, I've recently be subjected to both incoming and outgoing calls being dropped at any interval but usually within 15 minutes of a call .... I also get the static blast which is embarrassing on calls and doesn't speak well for Obitalk or Google .... I've reset the Obitalk and even reset the router but it doesn't reset and the line is useless ..... really disappointing to see other providers not having these issues. >:(
Quote from: TurnKey on March 31, 2020, 02:08:52 PM
with the increased work from home volumes, I've recently be subjected to both incoming and outgoing calls being dropped at any interval but usually within 15 minutes of a call .... I also get the static blast which is embarrassing on calls and doesn't speak well for Obitalk or Google .... I've reset the Obitalk and even reset the router but it doesn't reset and the line is useless ..... really disappointing to see other providers not having these issues. >:(
Well, Google Voice is not intended for business use. Sign up with a SIP VoIP ITSP like Callcentric or voip.ms instead.
Quote from: SteveInWA on March 31, 2020, 04:21:42 PM
Well, Google Voice is not intended for business use. Sign up with a SIP VoIP ITSP like Callcentric or voip.ms instead.
Thank you for the suggestion to those who are having issues with GV. From your response and the fact we've not had issues before, is it correct for us to ascertain that the problem is known to be with GV and not our networks or the Obi devices? If so then I'll likely take your suggestion on signing up with another provider. I do also have a PhonePower set up but I need to keep that line free for family to use.
Thank you,
B34N
We (the Product Experts and Google staff on the Google Voice help forum) are getting sporadic reports of failures on OBiTALK devices. A recent inbound call failure was fixed. I have never seen a solution to reports of calls being disconnected after some time period.
Generally speaking, it isn't easy to diagnose the rather useless "has not received a response from the service provider" error. However, Google regularly suspends users' access to the service, when abuse is detected, which will cause that error. This is most commonly when people send many outbound text messages without an equivalent number of conversational replies, which looks like (and probably is) spam, or they make many outbound calls of rather short duration over a limited time period, which looks like (and probably is) robocalling or telemarketing. When this happens, the user will see a suspension notice when going to their Google Voice web page: https://voice.google.com/u/0/calls (https://voice.google.com/u/0/calls)
My point about not using the mostly-free, consumer-class version of Google Voice for business, is that it is not supported at all for that purpose by Google, it occasionally breaks, and it might take hours or days to fix whatever might go wrong.
Google does have a paid, business-class version of Google Voice for G Suite customers. It includes direct support from Google, and it has a published service level. However, it does not work with 200 series, 1000 series, nor 2000 series products. It does work with newer Poly VVX IP phones.
I have had my OBI202 with Google Voice for about 14 months and it was working well, till recently that is...
I used to get static after being on a call for a while (perhaps a few times a week at most).
However, in the past several weeks. I am getting issues multiple times a day, where either I get the static after being on a call about 15 minutes or issues with calls dropping in the middle sometimes multiple times on a single call!
Nothing has changed - same DOCSIS 3.1 cable modem and same router (Orbi).
Also I do not have any suspension message in https://voice.google.com/u/0/calls
Speedtest this morning:
PING 12 ms
DOWNLOAD 207.15 Mbps
UPLOAD Mbps 11.73 Mbps
Any OBI or router settings to check?
Quote from: SteveInWA on April 01, 2020, 08:14:24 AM
We (the Product Experts and Google staff on the Google Voice help forum) are getting sporadic reports of failures on OBiTALK devices. A recent inbound call failure was fixed. I have never seen a solution to reports of calls being disconnected after some time period.
Thank you and the others involved with Google Voice for providing such a useful service. I appreciate you cautioning us about using the free version of voice for business applications.
In case it can be of any help to troubleshoot the problem, here are my observations.
- Only outbound calls through the Obi get disconnected
- According to my Google Voice logs, those calls are disconnected at 15 min 32 sec
- After a call is disconnected, I cannot immediately place or receive another call through the Obi. (I need to confirm that it's both lines of just the GV line)
- I do not need to reset my device for it to work again. I just give it some time.
Thank you!
UPDATE:
As of today, April 8th, Google Voice engineering found and corrected a network problem that is believed to have been causing the 15 minute disconnects.
If you still experience this (as of right now or in the future), please post over on the Google Voice help forum, so we can work with you and Google Voice engineering to further analyze the issue.
https://support.google.com/voice/thread/new?hl=en (https://support.google.com/voice/thread/new?hl=en)
Quote from: SteveInWA on April 08, 2020, 04:45:15 PM
As of today, April 8th, Google Voice engineering found and corrected a network problem that is believed to have been causing the 15 minute disconnects.
Thank you! I just completed a 30-minute call with no disconnects. I'll use the link if the problem returns.
Quote from: SteveInWA on April 08, 2020, 04:45:15 PM
UPDATE:
As of today, April 8th, Google Voice engineering found and corrected a network problem that is believed to have been causing the 15 minute disconnects.
If you still experience this (as of right now or in the future), please post over on the Google Voice help forum, so we can work with you and Google Voice engineering to further analyze the issue.
https://support.google.com/voice/thread/new?hl=en (https://support.google.com/voice/thread/new?hl=en)
Thanks. I still had the static happen today just after 15 minutes on one call. On a few other calls today it did not occur.
Update 4/15 - Seems to be fixed. No issues so far this week. Thanks to Google for the fix.
Seems to be fixed. My calls are no longer dropping. Thank you!
Same here. This week things have been working really well! Thanks Google for the fix noted above.
1. My calls are no longer completely dropping in the middle of calls / line is no longer experiencing frequent instances daily where I couldn't dial out without waiting a while or rebooting.
2. Also no static after 15 mins (yet) < This was only an intermittent / occasional issue, which was occurring even before the recent issues. It was happening more frequently recently during the same time frame as issue 1 (till the Google fix was deployed) and that is no longer the case, so that is also good news.
Im still having issues.
For the second time this week the calls get disconnected mid call. Then I see that the account has been disabled by google for suspicious (spam) activity. This google account is not used for anything other then OBI phone lines.
On Sunday they reactivated my account and now it happened again with the new account that they opened.
Anyone experience the same?
Any suggestion which provider will get me good service with the OBI for 2 cheap phone lines?
Quote from: pikach on April 21, 2020, 09:15:55 AM
Im still having issues.
For the second time this week the calls get disconnected mid call. Then I see that the account has been disabled by google for suspicious (spam) activity. This google account is not used for anything other then OBI phone lines.
On Sunday they reactivated my account and now it happened again with the new account that they opened.
Anyone experience the same?
Any suggestion which provider will get me good service with the OBI for 2 cheap phone lines?
Well, you diagnosed your own problem -- your calling patterns are violating Google's Acceptable Use Policy, so they are suspending your service. So, don't use Google Voice for whatever you're doing.
You can easily sign up for phone service with a SIP Internet Telephone Service Provider, like Callcentric or voip.ms and then configure that service on your device via the OBiTALK portal.
Quote from: SteveInWA on April 21, 2020, 05:50:18 PM
Well, you diagnosed your own problem -- your calling patterns are violating Google's Acceptable Use Policy, so they are suspending your service. So, don't use Google Voice for whatever you're doing.
You can easily sign up for phone service with a SIP Internet Telephone Service Provider, like Callcentric or voip.ms and then configure that service on your device via the OBiTALK portal.
I wasn't doing anything wrong at all!! I didn't use it for any soliciting etc., only used it 1 week for kids calling in their teacher for school hotline, the same number every day, total calls made on the account was 5 or 10 calls for 1 or so hours.
This was the case for both accounts used. Brand new google accounts minimal OBI use before being flagged as spamming.
In any case I got them to reopen both accounts now so well see what happens.
I had this problem when I connected a new Obihai 200. Solution: Go to Dashboard. Click on triangle with an exclamation mark, which indicated that a software update was needed. It attempted an "automatic" software update. After ~5 min., message stated that software update may have failed, and the device was then shown as off-line. I unplugged the Obihai, waited ~30 sec., plugged it back in; all 3 lights on device turned green. I refreshed the webpage, and the device was shown as connected. Device then worked fine, both to place and to receive calls.
Quote from: SteveInWA on March 31, 2020, 04:21:42 PM
Quote from: TurnKey on March 31, 2020, 02:08:52 PM
with the increased work from home volumes, I've recently be subjected to both incoming and outgoing calls being dropped at any interval but usually within 15 minutes of a call .... I also get the static blast which is embarrassing on calls and doesn't speak well for Obitalk or Google .... I've reset the Obitalk and even reset the router but it doesn't reset and the line is useless ..... really disappointing to see other providers not having these issues. >:(
Well, Google Voice is not intended for business use. Sign up with a SIP VoIP ITSP like Callcentric or voip.ms instead.
Can you PLEASE CEASE AND DECIST from making excuses for Google Voice every time someone wants to resolve this or some other problem!
Are you a Google employee?
More and more I am convinced that this issue relates to DNS Servers!
I have tried every kind of reset even changing the Obi200 device. Nothing works for long term.
It seems the Obi200 at least has some DNS Query settings that may need tweaking. I never had this issue until I started using xfinity (comcast) Internet. Now if the two Obi devices I have one does this all the time . The one that does not do it is a Obi202 with a very advanced configuration for connecting my Asterisk server to Google Voice (Yes NoseyInWA PERSONAL USE!).
I have an additional Obi200 across town that I manage as well that is set for DHCP on an xfinity connection that does not have this issue.
Since I made the following changes I have not (yet) had this problem happen again
BREAK THE RULES AND DO THIS FROM THE CURRENT IP ADDRESS NOT FROM USELESS HALF BROKEN OBI PORTAL (Which will be unable to read these changes later because it is so useless). The settings are on WAN page. You will need to uncheck the "Obitalk Settings" and "device default" for each item
1 ) Addressing Type set to: MANUAL
2 ) Set a STATIC IP Address that is valid on your network
3 ) Set a valid subnet for your network Subnet
4 ) Set your valid Gateway IP address
5 ) Set DNS Server 1 to: 8.8.8.8 (this is a Google DNS Server and will work from anywhere)
6 ) set DNS Server 2 to: 8.8.4.4 (this is a Google DNS Server and will work from anywhere)
now scroll further down till you get to : DNS CONTROL section
7 ) DNSQuery Order to: DHCP offered DNS Servers, DNS Server 1, DNS Sertver 2
8 ) Set DNSQuery Delay to: 0
Now when a DNS request is made all DNS Servers (those offered via DHCP - Your ISP usually, and those set manually- Google ) will be queried simultaneously
1.31.22 I've had no VoIP for a week, and the guy that came in replace my modem could not fix my OBi 200.
I came on here and got the message about end of service, and we didn't read the fine print, and he left.
So I've been doing this paperclip on the bottom factory reset, with no results.
Well, I just clicked on my dashboard and clicked on something (about midway down, underlined) like connect your Google voice with the account, someone above may have mentioned it, and I got the little timer saying connecting for like a minute, and then it said connected. And I made a phone call and it worked!
This is the help/link you need to correct this issue.
It worked for me!
https://support.google.com/voice/thread/130689480/no-calls-with-obitalk-200-sp2-status-is-connecting-to-216-239-36-145-token-error?hl=en
I hope it helps.
Although this topic has deviated (a lot) from the original post that talks about "...has not received a response from service provider..", it is still valid and still a problem. Please lets keep this on topic for those receiving this message. If you do not hear this message then this thread does not relate to your problem.
First no reset nor changing the device has helped . When I first tried those solutions, I thought it helped at first then the problem came back
Now I mention "Toxic Numbers" these are numbers that I can see in my mother's call logs when she mis-dials a number that causes the problem to start. recently she dialed this one (it is not a valid number in use so no harm done in posting it) +1 503 503 3811 . Previously I posted another similar number, also unassigned) , +1 360 238 5631 that when I dial any one of these or other identified numbers it causes the obi 200 to start giving me the "...has not received a response from service provider.." message on that and subsequent calls, even to valid numbers. I have confirmed this happens with multiple numbers which explains why it is such a problem for my mother who is elderly and frequently mis-dials numbers. Then she gets stuck at the recording exacerbating the problem and mis-dialing more numbers. Usually the device will reset itself
My other post was here http://www.obitalk.com/forum/index.php?topic=18882.0
I suspect something in Obi or GV is not properly handling the disconnection with some numbers that are not in use, and thus not allowing a connection to the next dialed number. Since Google allows multiple simultaneous calls, I do not believe it to be Google more likely because of the single call limitation in the Obi, that is where the problem lies. SOmeties however the Obi goes into this mode seemingly on its own, but I suppose this too could be related to a call not properly disconnecting, even an incoming call.
It seems to me that if someone were able to monitor these calls from the server end it would be easy to identify where the problem lies but then again GV is a free service and nobody really seems to care.
Possible solution, is it possible to force the obi to re register at the end of each call? This is at lease worth investigating and might be the reason the problem clears itself, because a re-register.
ATTN NAYSAYERS: please refrain from eluding to this being a problem related to MY configuration or MY obi or something like that. It has been tested and confirmed on MULTIPLE Obi 200s all have been reset at one time or another and tried again only to return to the same problem.
Quote from: PDX_Mark on February 25, 2022, 05:25:11 PM
Now I mention "Toxic Numbers" these are numbers that I can see in my mother's call logs when she mis-dials a number that causes the problem to start. recently she dialed this one (it is not a valid number in use so no harm done in posting it) +1 503 503 3811 . Previously I posted another similar number, also unassigned) , +1 360 238 5631 that when I dial any one of these or other identified numbers it causes the obi 200 to start giving me the "...has not received a response from service provider.." message on that and subsequent calls, even to valid numbers. I have confirmed this happens with multiple numbers which explains why it is such a problem for my mother who is elderly and frequently mis-dials numbers. Then she gets stuck at the recording exacerbating the problem and mis-dialing more numbers. Usually the device will reset itself
Sheesh. Maybe there are "toxic numbers." I called that 360 number from my OBi202 and got the same results as you. Then when trying to call out to valid numbers I would get the same error message over and over.
Interestingly, when I tried calling from Phone2 using the same GV trunk outgoing calls worked just fine.
What fixed it for me (temporarily) was
receiving an inbound call on my GV trunk and answering on Phone1. After that I could make outbound calls again from Phone1. I never did restart my OBi. This is definitely a bug.
Given Poly's lack of attention to their consumer product line I wouldn't expect a fix for this from Poly.
Does your mother make a lot of calls to different numbers? If not, maybe consider setting up speed dials for her and giving her a list of them to read so she knows which numbers to dial. Presumably, she would be less likely to misdial a speed dial number. I realize this is just a band-aid fix to the problem but you need a workable solution now for your elderly mother.
Just wanted to say that I have been fighting the "no response from service provider" problem for a long time on OBI202 to GV. Had noticed that it could be triggered by dialing a wrong number, but that doesn't seem to be the only thing that triggers it. Once triggered, it gets the "no response" message to any dialed number until reboot(ie power off or ***9). At one time I thought that dialing from contact list in the phone so the phone spits out the DTMF tones rapidly also made it more likely to happen. Played with the DTMFDetect settings on the OBI202, but came to no conclusion and set them back to default. So frustrating as it only seems to happen for my wife who has no understanding of tech, so it is hard to find a pattern.
I have an OBi 200 with a different bug variation of "has not received a response", which I'll summarize as
"GV call-800, next-call locks".
The GV phone line rings normally for incoming wired instrument calls, and forwards normally to my cell phone, where I get contact list names, or numeric Caller ID to identify and not answer spam. 7-digit outgoing calls dial normally.
If I dial a toll-free number, the call is successful, but my immediate next attempt to dial out results in an SIT and "has not received a response". Any incoming ring (no answer) will reset the bug to normal, so I've been calling my GV number from my cellphone speed dial. Outgoing, dialing the OBi test number **922-222-2222 will also reset the bug.
My OBi 200 was installed in 2018. This bug has not occurred during most of that time. As best I can recall, it's been a problem for maybe a year. The OBiTalk Dashboard (Expert) SoftwareVersion reads 3.2.2 (Build: 8680EX). The OBiTalk dashboard isn't requesting a firmware update.
I occasionally have calls randomly disconnected by the known burst of static bug, but that seems infrequent and unrelated to my "GV call-800, next-call locks" bug.
Quote from: PDX_Mark on February 25, 2022, 05:25:11 PM...I suppose this too could be related to a call not properly disconnecting...
It makes sense that toll-free numbers and invalid numbers could have different disconnection characteristics compared to valid 10-digit numbers (or OBi200 preset 3+7 for local area numbers).