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Title: can't make international call in Auto Atendant Post by: crazyToronto on October 27, 2011, 09:34:37 pm I can make international calls at home by dailing 01186xxx (for China). But in AA, press 2, then 01186xxx... # I hear nothing -- no busy tones or anything. Tried to press #, * or ramdomly but can't go back to main menus so just hang up and dial again.
I can call local numbers without problems from within AA like 416xxxxxxx. Any suggestions? thanks Richard Title: Re: can't make international call in Auto Atendant Post by: RonR on October 27, 2011, 09:58:29 pm Please post your PHONE Port DigitMap and OutboundCallRoute and your Auto Attendant DigitMap and OutboundCallRoute.
Title: Re: can't make international call in Auto Atendant Post by: crazyToronto on November 01, 2011, 09:02:26 pm RonR, sorry for the late response.
I am not using PHONE PORT. SP1 is my primary. But I am posting the setting for PHONE port anyway. PHONE Port: DigiMap: ([1-9]x?*(Mpli)|[1-9]S9|[1-9][0-9]S9|911|**0|***|#|**1(Msp1)|**2(Msp2)|**8(Mli)|**9(Mpp)|(Mpli)) OutboundCallRoute: {pli:(xx.)},{sp1:(<**1>xx.)},{sp2:(<**2>xx.)},{li:(<**8>xx.)},{pp:(<**9>xx.)} Primary Line: SP1 SP1 DigiMap: (*98|1xxxxxxxxxx|<1>[2-9]xxxxxxxxx|011xx.|xx.|(Mipd)|[^*#]@@.) I don't see OutboundCallRoute though. AA: DigiMap: ([1-9]x?*(Mpli)|[1-9]|[1-9][0-9]|<00:$1>|0|**1(Msp1)|**2(Msp2)|**8(Mli)|**9(Mpp)|(Mpli)) OutboundCallRoute: {([1-9]x?*(Mpli)):pp},{0:ph},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp},{(Mpli):pli} Thanks, Title: Re: can't make international call in Auto Atendant Post by: RonR on November 01, 2011, 09:29:09 pm I suspect the problem with the Auto Attendant is that its PrimaryLine is not set to SP1 Service.
Title: Re: can't make international call in Auto Atendant Post by: crazyToronto on November 02, 2011, 06:54:17 am Hi, RonR.
I tried again and it works now. So all is good. thanks! |