OBiTALK Community

General Support => Day-to-Day Use => Topic started by: LTN1 on August 25, 2021, 11:44:02 am



Title: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: LTN1 on August 25, 2021, 11:44:02 am
I noticed that my OBi202 devices with GV being all down at around 11:42 am. I've tried to reboot but no success. Is anyone else experiencing this? Is there a solution?


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: longse on August 25, 2021, 11:49:51 am
same issuse all obi device connect google voice displayed Connect Failed: No Response (server=216.239.36.145


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: LTN1 on August 25, 2021, 11:52:21 am
Just guessing some type of server problem. Hope SteveInWA can follow up.


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: zorlac on August 25, 2021, 11:53:18 am
Two different obi boxes 3 different GV numbers all down as of 2:52PM EDT 8/25/21.
No 3rd green LED on the box.


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: LTN1 on August 25, 2021, 12:02:25 pm
I'm beginning to see most of my GV accounts connect again on the 2 OBi devices.


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: LTN1 on August 25, 2021, 12:08:15 pm
Spoke too soon. The connection goes in and out but is current down on all accounts with the OBi devices.


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: Dygital on August 25, 2021, 12:11:41 pm
Same issue. Error: Connect Failed: No Response (server=216.239.36.145


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: troy on August 25, 2021, 12:18:03 pm
Both of mine are down as well, same error.


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: Telecomgeek on August 25, 2021, 12:29:36 pm
Same.  2182 phone.  "Connect Failed: No Response (server=216.239.36.145)"

216.239.36.145 is obihai.telephony.goog which happens to be pingable.

ping obihai.telephony.goog

Pinging obihai.telephony.goog [216.239.36.145] with 32 bytes of data:
Reply from 216.239.36.145: bytes=32 time=19ms TTL=56
Reply from 216.239.36.145: bytes=32 time=19ms TTL=56

Ping statistics for 216.239.36.145:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 19ms, Maximum = 19ms, Average = 19ms



Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: DaveL on August 25, 2021, 12:30:08 pm
My OBI200 has been down for an hour or two, it's now back up as of 12:29 Seattle time.

I take that back, it's back offline now.


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: kealolo on August 25, 2021, 12:35:30 pm
Yeah, sometime after 7am local time our obi202 had both lines go down, no 3rd light on, "connect failed" when checking Obitalk. Dang.

I note that there was supposedly a firmware upgrade scheduled for 8/5.... 20 days ago. Was that put off until today for some? Dunno what's up... but it's not working.


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: frankpc on August 25, 2021, 12:35:52 pm
Neither my Obi200 or my obi202 can connect. for a couple of hours now.  Google Voice works fine from cell phone.

I checked firmware of obi200 and it is current.  So the FW update scheduled for 8/5 must have happened.



Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: Kage on August 25, 2021, 12:45:23 pm
Down here too but it's sporadic. It came in for a while and I was able to make a call but then it went out again and hasn't come back. 


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: Beast on August 25, 2021, 12:45:32 pm
Same issue here. Hopefully this gets solved soon otherwise I am forced to use the browser to answer my calls!!


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: zorlac on August 25, 2021, 12:48:01 pm
Rebooted everything and still no 3rd LED.
Can't beat it for the $ though!  ;D


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: bigL on August 25, 2021, 12:48:56 pm
It worked here for about a minute, back to no response!


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: ccass1156 on August 25, 2021, 12:49:59 pm
Currently down in NY state Binghamton area.


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: EricEastCoast on August 25, 2021, 12:53:03 pm
Mine went out 15 minutes ago in the middle of a call.  Have 2 Obi200's in different locations.  Both show Google Voice connection failing.  Checked the firmware on one device, and it matches that of the 8/5 update.  Nothing to do but wait.


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: dtmp on August 25, 2021, 12:56:01 pm
Neither my Obi200 or my obi202 can connect. for a couple of hours now.  Google Voice works fine from cell phone.

I checked firmware of obi200 and it is current.  So the FW update scheduled for 8/5 must have happened.



Same here, FW looks up to date. Have both a 200 and 1022, can not call out. Strangely, still get a call in once in awhile.


Seems to be back up now (4:10p EDT)


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: precht on August 25, 2021, 12:59:33 pm
Same here, my OBi202 has been down for hours.

It was updated automatically to the 8680EX firmware


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: Harvey108 on August 25, 2021, 01:00:21 pm
Same with me Obitalk shows "Connect Failed: No Response".


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: LTN1 on August 25, 2021, 01:00:47 pm
I sent a request for support using this OBi site: https://www.poly.com/us/en/support/contact/email-support#

I copied a link of this thread. The more people sending in request for support, the more likely Polycom techs will respond--since it is affecting many people. I don't think you have to have a service plan just to let them know that there is an outage that needs fixing.


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: butterc00l on August 25, 2021, 01:11:49 pm
Came here to say this -- seeing the same behavior across 4 GV lines on 2 Obi 202 devices. Support ticket has been filed with Poly.

This is the longest outage I've had with this service. It's too bad, it's been pretty solid otherwise....


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: kalarney on August 25, 2021, 01:13:39 pm
I had to dial in to a phone conference and couldn't though my obi202 so I used Web-based Google Voice through Chrome. I got disconnected 4 times during the call so this tells me it is might be a Google Voice Server issue and not necessarily our connection from Obi to GV.


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: lextacy on August 25, 2021, 01:14:20 pm
ALSO COUNT ME IN:

I have a 202, 1022, and 2182   all went down in a snap like synchronized swimmers. Sometimes in a rare moment one of the lines (i have 3 Sips) will go up for a couples minutes then go back down again. Who can this be reported to officially? Like is there developers of Polycom we can chat with?


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: zorlac on August 25, 2021, 01:15:15 pm
I sent a request for support using this OBi site: https://www.poly.com/us/en/support/contact/email-support#

I copied a link of this thread. The more people sending in request for support, the more likely Polycom techs will respond--since it is effecting many people. I don't think you have to have a service plan just to let them know that there is an outage that needs fixing.
Thanks, I did the same.


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: dtmp on August 25, 2021, 01:19:01 pm
Seems to be intermittent. Shows "Connect Failed: No Response" again but my wife is talking on it right now. She made the connection before the light went orange again on my 1022. weird.


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: Waverunner on August 25, 2021, 01:26:59 pm
My OBi2182 has been down for hours.  Showing an amber light next to the GV button.  Full factory reset on the phone including deletion and recreation of the GV account did not resolve the issue.

Code:
Connect Failed: No Response (server=216.239.36.145)


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: AlanM on August 25, 2021, 01:29:54 pm
Same issue here. All my Obi devices are not working with GV. It went down today. I tried updating the firmware manually, but said that I am current already when installing it. Help!


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: frankpc on August 25, 2021, 01:31:37 pm
Service has returned here in Kansas !!!

EDIT:  No.  Back down.


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: AlanM on August 25, 2021, 01:39:06 pm
Looks like some of the lines came back online on some devices. Strange thing is that I have the same GV number on multiple devices, and it's working on some, but not all.


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: thepreacherswife on August 25, 2021, 01:39:24 pm
No outgoing calls but incoming calls are ringing through OK


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: Dygital on August 25, 2021, 01:41:34 pm
!!!!UPDATE!!!!
Google Voice just began reporting an outage: https://www.google.com/appsstatus/dashboard/ (https://www.google.com/appsstatus/dashboard/)


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: frankpc on August 25, 2021, 01:50:18 pm
Nice Find!

& some official progress...


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: glenviewjeff on August 25, 2021, 01:52:50 pm
!!!!UPDATE!!!!
Google Voice just began reporting an outage: https://www.google.com/appsstatus/dashboard/ (https://www.google.com/appsstatus/dashboard/)

Thank you! Just reported to Polycom and set up my Visual Ping to watch the Google page for status updates.


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: cborjon1 on August 25, 2021, 01:53:20 pm
Yup....still down but at least we know it is google.


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: tempo150101 on August 25, 2021, 01:53:35 pm
Ditto.


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: BTD1 on August 25, 2021, 01:54:43 pm
Probably got hacked. Liberty only exists until it's taken away by force. It doesn't matter what sort of government you have a purported democracy, republic, monarchy, or fascist despotism. As soon as any of these come up with a pretense - the latest is terrorism - and they have the means to remove your Liberty, by spying on you or putting you in prison (the difference is only one of degree) then "do what thou wilt shall be the whole of the law".


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: 1899837987 on August 25, 2021, 01:55:16 pm
Down here in Colorado: Both homes show Connection Failed: No Response on my portal.  It would return connected only to lose connection shortly.


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: MSRobi on August 25, 2021, 01:57:59 pm
All 4 GV lines down for me, East Coast USA.  OBI dashboard shows "Connect Failed: No Response".

Are we having fun yet?


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: RFC3261 on August 25, 2021, 02:02:14 pm
Seems to be intermittent...... weird.
Typically, whenever Google makes changes to infrastructure they tend to do it rolling across their global infrastructure (often slowly at first, to see if there are any anomalies (and if so there are automated rollbacks)), which can lead to experiences where some see issues before others, and after others experience things working again (since any rollbacks also take some time to propagate).  And be aware that Google (for many of their services) uses various technologies (such as geodns and anycast), such that two people may end up being be directed to entirely different datacenters / servers even if they are sitting next to each other.



Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: SIthTracy on August 25, 2021, 02:04:05 pm
S.E. Wisconsin - been out here all afternoon.

Edit 4:30 PM CST:
Looks like the issue is resolved.


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: jeffreydarnold on August 25, 2021, 02:04:48 pm
My OBI200 has been out all morning, "connect failed" and I have been able to verify my firmware update was completed properly (logged in to OBI200 device directly and examined all parameters, etc) so my conclusion is that it's them, not us.  Never have had an outage last this long before and I've been using OBI for many years.  


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: gillhog on August 25, 2021, 02:12:31 pm
Updates from Google Voice from this page:  https://www.google.com/appsstatus/dashboard/incidents/cuYQpSPwGyTRb1Uuf4ED

Aug 25, 2021   9:08 PM UTC   Our team is continuing to investigate this issue. We will provide an update by Aug 25, 2021, 10:00 PM UTC with more information about this problem. Thank you for your patience. The affected users are able to access Google Voice, but are seeing error messages, high latency, and/or other unexpected behavior.

Aug 25, 2021   8:31 PM UTC   We're investigating reports of an issue with Google Voice. We will provide more information shortly. The affected users are able to access Google Voice, but are seeing error messages, high latency, and/or other unexpected behavior.
A subset of VOIP inbound and outbound calls are failing to register with the service.


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: 1899837987 on August 25, 2021, 02:15:22 pm
Updates from Google Voice from this page:  https://www.google.com/appsstatus/dashboard/incidents/cuYQpSPwGyTRb1Uuf4ED

Aug 25, 2021   9:08 PM UTC   Our team is continuing to investigate this issue. We will provide an update by Aug 25, 2021, 10:00 PM UTC with more information about this problem. Thank you for your patience. The affected users are able to access Google Voice, but are seeing error messages, high latency, and/or other unexpected behavior.

Aug 25, 2021   8:31 PM UTC   We're investigating reports of an issue with Google Voice. We will provide more information shortly. The affected users are able to access Google Voice, but are seeing error messages, high latency, and/or other unexpected behavior.
A subset of VOIP inbound and outbound calls are failing to register with the service.

Thanks for that update.  I'll stop considering throwing my OBI202 across the room.


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: Waverunner on August 25, 2021, 02:21:55 pm
Anyone else getting this on the main ObiTalk.Com page?

Code:
404 Not Found
--------------------
openresty/1.9.7.4


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: bitstopjoe on August 25, 2021, 02:24:52 pm
Probably an overloaded server with everyone trying to get their Obi's to work

Joe Sica


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: jeffreydarnold on August 25, 2021, 02:28:58 pm
Mine just started working again! 2:28PM


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: bitstopjoe on August 25, 2021, 02:31:32 pm
same here 5:29 EST. 3rd light came back on and I was able to make a call

Time will tell how long

Joe Sica


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: 1899837987 on August 25, 2021, 02:32:15 pm
All my obi devices are connected @ 15:31 MST for the moment.


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: Dygital on August 25, 2021, 02:32:35 pm
I think we're back in business!  ;)  Hope it sticks!


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: MSRobi on August 25, 2021, 02:32:50 pm
Mine now working as well, OBI dashboard shows all 4 GV lines "connected".  Obi202 device now showing green lights to my phone.  5:30pm ET.

Fortunately when the problem is widespread, you know it will get fixed rather quickly.  The problems to worry about are when you have no service, but nobody else is complaining!


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: Redwood on August 25, 2021, 03:13:54 pm
I've been an Obi user for... about a hundred years... very, Very few 'problems' I find, if/when I have a problem, come here... read... do NOT change settings that were fine befor... this Could of happened yesterday while I was in town, and might Never had known... Thanks Obi for the hardware, and thanks to the community to inform.


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: troy on August 25, 2021, 03:23:43 pm
Both of mine are back up and updated to new FirmWare.   Glad it is back....  Thanks all for the updates:) 


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: Lavarock7 on August 25, 2021, 03:49:28 pm
Is aw the outage this morning (Hawaii Time) and just waited. You see, I have other providers and don't rely upon just one (especially a free one). Since all others were working I knew it was just GV and other users would be troubleshooting and worrying.

You see, I can ignore things like this, primarily because I live in the middle of nowhere with an active volcano in the backyard, earthquakes and tsunami threats with little avenue of escape. Thus a phone outage is the least of my concerns :-)


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: LTN1 on August 25, 2021, 03:54:44 pm
You see, I can ignore things like this, primarily because I live in the middle of nowhere with an active volcano in the backyard, earthquakes and tsunami threats with little avenue of escape. Thus a phone outage is the least of my concerns :-)

 :D

Everything has also been working for me since 1:30 pm PST.


Title: Re: Anyone Else Experiencing the OBi and GV Being Down (08/25/21 @ 11:42 am)?
Post by: SteveInWA on August 25, 2021, 04:17:55 pm
It should be restored now.  It was an outage.