OBiTALK Community

General Support => Day-to-Day Use => Topic started by: aot2002 on April 05, 2012, 06:59:25 pm



Title: Inbound calls just plain stopped tonight?
Post by: aot2002 on April 05, 2012, 06:59:25 pm
Inbound calls are not working tonight all of a sudden.

Nothing shows up under obitalk history for inbound calls
The incoming number does show up under google voice history
I do have the google chat checked.

I've not adjusted anything for 6+ months....

Firmware is up to date.
Outbound calls work perfect.

OBI Talk 100 device


Title: Re: Inbound calls just plain stopped tonight?
Post by: marcone on April 05, 2012, 07:01:23 pm
I'm having the same issue. I can place outgoing calls, but incoming calls don't ring my phone.


Title: Re: Inbound calls just plain stopped tonight?
Post by: richardcoop on April 05, 2012, 07:30:27 pm
Phone service was intermittent today.

Everything working fine then, today can't call out, can't call in. Sometimes I get the 503 error message when I try to call out. Sometimes people get voicemail when they call in, sometimes not. I've received parts of other peoples voice mails. **9 222 222 2222 echo test works OK.

It looks to me like google voice is giving me major problems.

Wife in as tizzy. This makes me feel that I am in a third world country.
 


Title: Re: Inbound calls just plain stopped tonight?
Post by: pc44 on April 05, 2012, 07:34:45 pm
Me three... outgoing works but incoming seemed to just choke up earlier today.  Of course, this has happened before.  The call shows in GV but not in the Obi.  Wonder if GV is failing to properly route the call to our selected forwarding choice.


Title: Re: Inbound calls just plain stopped tonight?
Post by: RonR on April 05, 2012, 07:35:29 pm
Incoming Google Voice calls are not making it to my OBi's either at the moment.  I was receiving incoming calls normally earlier.  All incoming calls ultimately go to Google Voice voicemail at the moment.

Outgoing calls were also working normally earlier, but are now succeeding and failing randomly.


Title: Re: Inbound calls just plain stopped tonight?
Post by: RonR on April 05, 2012, 07:46:45 pm
It looks to me like google voice is giving me major problems.

Wife in as tizzy. This makes me feel that I am in a third world country.

When it comes to VoIP, you need a backup provider if telephone service is really important to you.  You might consider putting a Pay As You Go SIP provider on SP2 for those periods when Google Voice is unreliable.  It will only cost you two cents a minute or less and only when you use it.


Title: Re: Inbound calls just plain stopped tonight?
Post by: NDman on April 05, 2012, 07:52:29 pm
Just wanted  to add that I am having the same problem. Out-going is fine, but in-coming just flat out would not ring, and eventually went to the GV voice mail. When I tried to call in (using my own cell phone) to my "home/Obi/GV" phone, it connects, but the phone didn't ring and went I tried to pick it up, it was just a ring tone.

I don't think I've changed anything and it seems like it could be a system problem, but not a local (my) problem?


Title: Re: Inbound calls just plain stopped tonight?
Post by: Bombay on April 05, 2012, 07:58:05 pm
I have been not getting any inbound calls since about 5pm PST. Been searcing for answers, thinking one of the kids pressed the "***81" by mistake and reset the OBI 110.

I tried calling a few numbers from google voice web page, and got an error " we cannot connect to this number at this time due to a system error. Please try again later." hope this helps.



Title: Re: Inbound calls just plain stopped tonight?
Post by: RonR on April 05, 2012, 08:03:05 pm
Been searcing for answers, thinking one of the kids pressed the "***81" by mistake and reset the OBI 110.

If you set:

System Management -> Device Admin -> IVR -> Password : (numeric PIN)

and don't give the kids the PIN, you can avoid that happening.


Title: Re: Inbound calls just plain stopped tonight?
Post by: Parag on April 05, 2012, 08:13:30 pm
I was having this issue also... It might be Gmail chat issue.

I put the obi on DMZ, move it front of modem and still it didn't not ring.

In GV, I put my cell phone and gmail chat as forward and my cell phone was ringing but not obi.
So I turned off obi and login to gmail and gmail chat and call my # and gmail chat didn't ring...

Edit: Anyone having issue with outgoing now?
I get error 503 when dialing out now. Outgoing was working an hr ago.


Title: Re: Inbound calls just plain stopped tonight?
Post by: dlee on April 05, 2012, 08:19:26 pm
I am having the same problem -- no inbound calls are reaching my obi110. I can only make outbound calls. I noticed this problem this evening.

Earlier this morning inbound calls were reaching my obi110.


Title: Re: Inbound calls just plain stopped tonight?
Post by: richardcoop on April 05, 2012, 08:29:20 pm
It looks to me like google voice is giving me major problems.

Wife in as tizzy. This makes me feel that I am in a third world country.

When it comes to VoIP, you need a backup provider if telephone service is really important to you.  You might consider putting a Pay As You Go SIP provider on SP2 for those periods when Google Voice is unreliable.  It will only cost you two cents a minute or less and only when you use it.


If inbound calls to google voice isn't working I don't see how it helps if you have a working SIP provider on SIP2 for incoming calls. Friends don't try multiple numbers. Am I missing something?

We have cell phones as backups but mostly use the Obi.


Title: Re: Inbound calls just plain stopped tonight?
Post by: bbarker on April 05, 2012, 08:31:17 pm
Same problem here, outgoing works fine, incoming calls don't ring and eventually go to voice mail.


Title: Re: Inbound calls just plain stopped tonight?
Post by: yoryb on April 05, 2012, 08:32:14 pm
The same here. "503" error for outgoing calls and all calls going directly to google voice. Really bad situation.


Title: Re: Inbound calls just plain stopped tonight?
Post by: chawk on April 05, 2012, 08:43:52 pm
Same here, outgoing works fine, incoming calls doesn't ring and eventually goes to G VMail.


Title: Re: Inbound calls just plain stopped tonight?
Post by: cc4chung on April 05, 2012, 09:14:12 pm
Same here.  It was working last night and suddenly not working today. >:(


Title: Re: Inbound calls just plain stopped tonight?
Post by: SimonD on April 05, 2012, 09:24:19 pm
Add me to the list. I also have a Sipgate a/c on a separate ATA connected via the Line port on the Obi. Redirecting my GV calls to Sipgate doesn't work either - everything just goes to GV V-Mail.

Can Call out fine from GV and or the SP2 provider just incoming calls to my GV don't ring the Obi nor does it seem GV can forward to my Sipgate number.

Weird. Hopefully GV sort themselves out fairly soon.


Title: Re: Inbound calls just plain stopped tonight?
Post by: StupendousMan on April 05, 2012, 10:17:31 pm
Having the same issue.  incoming calls have been going to GV mail.   Shortly after 5 PM this started.


Title: Re: Inbound calls just plain stopped tonight?
Post by: dhobi on April 05, 2012, 11:03:24 pm
Same issue here. Hopefully GV didn't break it on purpose so we can no longer use our OBI devices with it.


Title: Re: Inbound calls just plain stopped tonight?
Post by: analogmonster on April 05, 2012, 11:59:59 pm
same issue.
11:58 pm, pacific time. Currently no inbound or outbound. code 503 reported.

Thought it might be because I updated the firmware a couple of days ago. looks like coincidence. isn't that just so much fun for troubleshooting?


Title: Re: Inbound calls just plain stopped tonight?
Post by: jxzz on April 06, 2012, 12:00:40 am
Earlier today,  outbound call did not work.
Then tonight, outbound call worked, in bound failed.

Just minutes ago,  outbound had error  "rejected"

Today the GV was not working properly.  OBI worked for 2 months smoothly but last week had lots of issues.


Title: Re: Inbound calls just plain stopped tonight?
Post by: jxzz on April 06, 2012, 12:05:21 am
same issue.
11:58 pm, pacific time. Currently no inbound or outbound. code 503 reported.

Thought it might be because I updated the firmware a couple of days ago. looks like coincidence. isn't that just so much fun for troubleshooting?

 I noticed I had to update firmware today. BUt again, even disconnecting
Obi100, my gmail google chat can not receive calls.  It was google issue.


Title: Re: Inbound calls just plain stopped tonight?
Post by: cgates30 on April 06, 2012, 12:10:14 am
Sorry, folks. I just got my OBi and had my phone number ported to GV complete today. That must have broken it!  :o

On another note, appears to be same problem. Outgoing calls work, incoming calls don't. Forward to Google Chat is checked under phones. Google chat is turned off in gmail. No joy. Wife wasn't eager for me to to port the number (had a cell phone connected to a vtech Dect 6 phone which gave us a "home phone" for 2 years, but I had to change it...), and now I know why.


Title: Re: Inbound calls just plain stopped tonight?
Post by: analogmonster on April 06, 2012, 01:24:18 am
same issue.
11:58 pm, pacific time. Currently no inbound or outbound. code 503 reported.

Thought it might be because I updated the firmware a couple of days ago. looks like coincidence. isn't that just so much fun for troubleshooting?

 I noticed I had to update firmware today. BUt again, even disconnecting
Obi100, my gmail google chat can not receive calls.  It was google issue.

Gmail chat? or or calling via the call option in voice? the settings are a bit different. I have been able to use the chat feature in gmail with firefox and IE with no issue.


Title: Re: Inbound calls just plain stopped tonight?
Post by: MichiganTelephone on April 06, 2012, 02:19:11 am
Exact same issue observed here… and wouldn't you know I was trying to test something involving incoming Google Voice calls and it didn't work and I could not figure out why, until I realized the calls were never reaching my OBi device at all!

I note that Google Voice users that do not have an OBi device are also reporting this issue:

http://groups.google.com/a/googleproductforums.com/forum/#!category-topic/voice/making-and-receiving-calls/YYmmw-94_VE (http://groups.google.com/a/googleproductforums.com/forum/#!category-topic/voice/making-and-receiving-calls/YYmmw-94_VE)

Hopefully it's a temporary glitch.  Who knows, maybe Google Voice is fixing some longstanding bugs!   ;D  (No, I'm not at all serious!).


Title: Re: Inbound calls just plain stopped tonight?
Post by: analogmonster on April 06, 2012, 02:23:17 am
Not a really conclusive test but, I attempted to make a call from my GV account, using obion with my android device. The call connected. I could not hear any audio, but that could be specific device incompatibilities,but I do not know as I have never used the program  Obion before.


Title: Re: Inbound calls just plain stopped tonight?
Post by: Stewart on April 06, 2012, 02:33:48 am
Not a really conclusive test but, I attempted to make a call from my GV account, using obion with my android device. The call connected. I could not hear any audio, but that could be specific device incompatibilities,but I do not know as I have never used the program  Obion before.
I don't understand your posts.  This thread is about inbound calls; most of the other posters have stated that their outbound calls are working fine.  I suspect that you have a different issue, but you have not described the symptoms well enough for someone to help.  If you can't make outbound calls from your OBi, you should post in a thread that matches your symptoms, or start a new one.


Title: Re: Inbound calls just plain stopped tonight?
Post by: richardcoop on April 06, 2012, 04:35:19 am
I'm unable to make outbound calls because of 503 error. Curiously I can call some numbers but not others. For instance if I call 800 444-4444 it goes through but I get a 505 error on 703 376 ECHO.
 


Title: Re: Inbound calls just plain stopped tonight?
Post by: Stewart on April 06, 2012, 05:08:06 am
I'm unable to make outbound calls because of 503 error. Curiously I can call some numbers but not others. For instance if I call 800 444-4444 it goes through but I get a 505 error on 703 376 ECHO.
 
Can you call non-toll-free numbers from Gmail?  If not, perhaps there is a problem with your GV account that won't allow "paid" calls.  If Gmail works ok, confirm that OBi's Call History shows the correct number being sent to GV and confirm that you have the normal codecs enabled.


Title: Re: Inbound calls just plain stopped tonight?
Post by: Karmabiker on April 06, 2012, 05:20:12 am
Anyone working on inbound yet?  I was on my initial setup of my obitalk (even went as far as to setup a new google account) thinking I was doing something wrong...

Outbound golden ... inbound not so much - eventually goes to gvmail.

Chris


Title: Re: Inbound calls just plain stopped tonight?
Post by: richardcoop on April 06, 2012, 05:25:02 am
Tried 800 444 4444 again and got a 503 error.. Everything worked fine until yesterday.

Also can't call in to the Obi. I added my cell phone to my google voice number and when I call the GV number the cell phone rings but not the Obi.


Title: Re: Inbound calls just plain stopped tonight?
Post by: HashJ on April 06, 2012, 05:28:56 am
Was trying something on the Obi last night and thought I broke it.  But it turns out GV was the culprit and the calls were not making it to the Obi.
Although if I chat from another trusted GV account, the call goes thru to the Attendant as expected, which is very strange!

Hope google fixes it soon.


Title: Re: Inbound calls just plain stopped tonight?
Post by: jpiszcz on April 06, 2012, 07:02:33 am
Also getting call was rejected by the service provider: reason is 503..


Title: Re: Inbound calls just plain stopped tonight?
Post by: Rick on April 06, 2012, 07:15:37 am
This morning I could not receive calls on my OBi.  It was NOT a GV issue, since GV kept sending me messages that a call had been missed.  I rebooted the OBi and now it works fine.  Lights were green before rebooting.

I also rec'd the 503 message yesterday and again today. Both times I was calling a local number with 7 digits, which also has worked fine.  Calling with 10 digits worked.  Have no idea if it is related, but it's a GV issue it appears.


Title: Re: Inbound calls just plain stopped tonight?
Post by: BrianJM on April 06, 2012, 07:32:08 am
This *IS* a google voice issue. I cannot receive inbound calls through Google Chat.

http://groups.google.com/a/googleproductforums.com/forum/#!topic/voice/l6m6Tnq0T2Q
http://groups.google.com/a/googleproductforums.com/forum/#!topic/chat/66S9DUMQ2vs
http://groups.google.com/a/googleproductforums.com/forum/#!category-topic/voice/making-and-receiving-calls/a-qseHrdIkM
http://groups.google.com/a/googleproductforums.com/forum/#!category-topic/voice/making-and-receiving-calls/YYmmw-94_VE
http://groups.google.com/a/googleproductforums.com/forum/#!category-topic/voice/making-and-receiving-calls/uYdaUdJRiUQ


Title: Re: Inbound calls just plain stopped tonight?
Post by: Rick on April 06, 2012, 07:37:42 am
All I can tell you is that when I could not receive calls this morning I rebooted my OBi and then I could receive calls.  I don't use Google Chat.


Title: Re: Inbound calls just plain stopped tonight?
Post by: DineHome on April 06, 2012, 08:10:15 am
I have two OBi110's, and never had an issue with either until yesterday when, like many others, inbound calls stopped on both of my OBi's.  The strange thing is that if I keep rebooting and calling in, once in a while I DO get a call to come in, but 98% of them just ring until Google voicemail answers.  I can't find any pattern or specific action that allows a call to come through, it just happens if I try over and over.  Very frustrating.


Title: Re: Inbound calls just plain stopped tonight?
Post by: Karmabiker on April 06, 2012, 08:18:20 am
well I gave up on google voice.  Callcentric has a $3 a month DID with free inbound minutes that you can add the pay per call outbound to for a free inbound / cheap outbound interface and phonenumber that will actually ring the obitalk.  Perfect for me since the obi is a secondary line for my finacee to take calls from her mom on the weekends and for people at the security gate to let whomever is home know they are here.


Title: Re: Inbound calls just plain stopped tonight?
Post by: officemgr on April 06, 2012, 08:31:28 am
I wrote a different post last night regarding this same issue everyone here is having. I guess you can add me to the list of folks not able to receive inbound calls with the Obi (obi100). I hope this gets resolved soon as I went through the posts about this on Google and there seem to be no answers yet.  :P


Title: Re: Inbound calls just plain stopped tonight?
Post by: jxzz on April 06, 2012, 09:06:45 am
Now we got this issue considering I just cut off Vonage 2 months ago (solid performer for 1+ year). Very frustrating.  Either GV or Obi,  I am pressured by my wife on this to have 1 week to fix it.

Signed up outbound Callcentric phone as #line back up,  got a IPKall # working and linked to primary GV #.

It appears that GV # incoming number do not ring my Obi100 directly,  by it does ring the IPKall phone #, which is linked to my second line of Obi100.   Awkward temp solution, but at least GV # is ringing my home phone. 


Title: Re: Inbound calls just plain stopped tonight?
Post by: jxzz on April 06, 2012, 09:09:05 am
well I gave up on google voice.  Callcentric has a $3 a month DID with free inbound minutes that you can add the pay per call outbound to for a free inbound / cheap outbound interface and phonenumber that will actually ring the obitalk.  Perfect for me since the obi is a secondary line for my finacee to take calls from her mom on the weekends and for people at the security gate to let whomever is home know they are here.

I am thinking of getting Callcentric DD and ditch GV altogether.  I signed with callcentric outbound and 911 service as second line backup.    Now I am thinking of making callcentric primary line and primary #


Title: Re: Inbound calls just plain stopped tonight?
Post by: AQAA on April 06, 2012, 09:13:08 am
No service 503 rejected by service provider, come on OBI give us a status please!!


Title: Re: Inbound calls just plain stopped tonight?
Post by: SueBee on April 06, 2012, 09:30:33 am
Incoming calls don't ring but recognized under "history" list.  I hope Obi is working with GV to fix the problem but a status would be nice.


Title: Re: Inbound calls just plain stopped tonight?
Post by: MichiganTelephone on April 06, 2012, 10:03:38 am
I hope Obi is working with GV to fix the problem but a status would be nice.

I don't think GV "works with" anyone outside of Google — seems they pretty much do what they doggone well please and don't much care when they break something.

I will say that if you can get a free DID somewhere and know how to configure it so it will send calls to your OBi, that tends to be more reliable than using Google Chat, if only because Google does not seem to feel the need to break that functionality every so often.  It's much worse if you are using certain software PBX packages (cough)Asterisk(cough) but for whatever reason it seems like the fine folks at GV just aren't happy to leave well enough alone when things are actually working as they should be.  Typically things like this get fixed within a week or two, although Obihai support may be able to find a way to tweak something to make it work reliably sooner than that.

You might find this thread on BroadbandReports.com interesting (there are a couple of posts in there suggesting sources of free and low cost DID's):
Obi110 with google voice can't receive calls (http://www.broadbandreports.com/forum/r27089927-Other-Obi110-with-google-voice-can-t-receive-calls)


Title: Re: Inbound calls just plain stopped tonight?
Post by: dhobi on April 06, 2012, 11:05:49 am
I tried unchecking Google Chat from the GV web preferences, leaving just another phone number checked for forwarding, tested it, it worked, the other phone rang. Then I switched back to having only Google Chat checked and it's working, my OBI rings. Not sure if it's just a coincidence and Google fixed it or the switch I tried "fixed" it. It's worth giving it a try.


Title: Re: Inbound calls just plain stopped tonight?
Post by: akxxxxxx on April 06, 2012, 11:10:38 am
I had the same problem last night. I reset my obi today, and incoming calls now work (phone rings) with gvoice.


Title: Re: Inbound calls just plain stopped tonight?
Post by: SueBee on April 06, 2012, 11:20:37 am
It's working again!!!  Yay!!! ;D


Title: Re: Inbound calls just plain stopped tonight?
Post by: NDman on April 06, 2012, 11:26:36 am
Yup. Happy to  report that it started working when I tried again this morning at around 930am Pacific Time (didn't work when I first tried at around 8am)!  ;D


Title: Re: Inbound calls just plain stopped tonight?
Post by: officemgr on April 06, 2012, 11:44:12 am
Yay! I just tested it too with three different cellphones and they all rang through! So happy it was a temporary issue! :D


Title: Re: Inbound calls just plain stopped tonight?
Post by: analogmonster on April 06, 2012, 03:09:31 pm
confirmed working for me as well. as is good again.


Title: Re: Inbound calls just plain stopped tonight?
Post by: dhobi on April 06, 2012, 03:13:40 pm
GV confirmed the problem (http://groups.google.com/a/googleproductforums.com/forum/#!category-topic/voice/making-and-receiving-calls/a-qseHrdIkM) and that it should be solved now.


Title: Re: Inbound calls just plain stopped tonight?
Post by: DonS on April 06, 2012, 03:35:08 pm
Still no luck here for me.  Got one inbound call a couple hours ago, but still not working.  I understand it's free, but it sure makes me want to do something else if this is as serious as they take it. :(


Title: Re: Inbound calls just plain stopped tonight?
Post by: RonR on April 06, 2012, 03:38:27 pm
Anyone still having problems should reboot their OBi.  This can be done by dialing ***91.


Title: Re: Inbound calls just plain stopped tonight?
Post by: jxzz on April 06, 2012, 04:27:04 pm
Confimed Obi/GV is working.  The problem got fixed late afternoon.


Title: Re: Inbound calls just plain stopped tonight?
Post by: DonS on April 06, 2012, 05:18:41 pm
Still wasn't working but seems to be fixed w/in the past hour for me.  Hopefully it is stable...