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General Support => On-Topic: Obihai and OBi Products => Topic started by: zen2 on April 14, 2012, 06:16:04 pm



Title: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: zen2 on April 14, 2012, 06:16:04 pm
Just received my Obi110 order from Amazon today and everything work just fine but caller ID seem not working right with GV. No names are shown except caller phone numbers.

I search around but still can not find the right instruction to resolve this caller ID issue. 
I really appreciate if anyone would send me the instruction on how to set this up.  Thanks all.


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: RonR on April 14, 2012, 06:22:13 pm
No names are shown except caller phone numbers.

Google Voice does not support CallerID names.


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: Stewart on April 14, 2012, 09:36:02 pm
If inbound CNAM is important to you, instead of having GV ring the OBi directly, forward it to a DID from a service provider that has CNAM (use SP2 to register to that provider).  AFAIK, there are no free ones.  An Anveo DID (Value @ $0.99/mo. or Unlimited @ $1.99/mo.) may be suitable; there are dozens of other choices.  You could still use GV for free outbound domestic calls.

If outbound CNAM (displaying your name to people you call) is important, you will not be able to use your GV number for those calls.  Providers with outbound CNAM either charge per minute for outgoing calls, or have a monthly charge for "unlimited" calling.


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: zen2 on April 14, 2012, 10:08:46 pm
If inbound CNAM is important to you, instead of having GV ring the OBi directly, forward it to a DID from a service provider that has CNAM (use SP2 to register to that provider).  AFAIK, there are no free ones.  An Anveo DID (Value @ $0.99/mo. or Unlimited @ $1.99/mo.) may be suitable; there are dozens of other choices.  You could still use GV for free outbound domestic calls.

If outbound CNAM (displaying your name to people you call) is important, you will not be able to use your GV number for those calls.  Providers with outbound CNAM either charge per minute for outgoing calls, or have a monthly charge for "unlimited" calling.

How would I configure with CNAM ? or Anveo ? I dont know anything about voip I did setup my Obi110 just using the FAQs .  I just read it over and over again and follow the instruction that how I get my Obi110 works now but just need inbound callerID works then I will be very happy.  Thanks for your help.


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: dima_nyc on May 27, 2012, 09:19:37 am
What he tells you is completely separate issue from Obi adapters.
Buy service from VoIP provider with DID CNAM* (incoming phone number with name/phone number caller ID support), program your home VoIP adapter (Obi is one - for what it matters) for this provider. Forward your google voice calls to this new VoIP provider and your home adapter will ring with name/number.
The only question is why do you need Google Voice and ObiTalk service then? Outgoing calls?

* CNAM gets the name of the person/company calling from special database that is available to telecommunication providers only.


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: tome on May 27, 2012, 07:23:13 pm
If inbound CNAM is important to you, instead of having GV ring the OBi directly, forward it to a DID from a service provider that has CNAM (use SP2 to register to that provider).  AFAIK, there are no free ones.  An Anveo DID (Value @ $0.99/mo. or Unlimited @ $1.99/mo.) may be suitable; there are dozens of other choices.  You could still use GV for free outbound domestic calls.

If outbound CNAM (displaying your name to people you call) is important, you will not be able to use your GV number for those calls.  Providers with outbound CNAM either charge per minute for outgoing calls, or have a monthly charge for "unlimited" calling.

So this has me wondering....  I have Callcentric set up on SP2 for 911 service only at the moment (I pay $1.50/mo for this service).  Callcentric has a service called "Free Phone Number" where you can get a DID in the New York State area (http://www.callcentric.com/dids/free_phone_number).  I wonder, even if I don't live in NY State, if I get one of these could I use it to forward my incoming GV calls to in order to get CallerID with Name?

I would still want my GV number to appear for what I send when I call others' though...
Tom


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: IrwinFamily on May 28, 2012, 05:27:27 am

I wonder, even if I don't live in NY State, if I get one of these could I use it to forward my incoming GV calls to in order to get CallerID with Name?
[/quote]

Yes, that wold work. Set Google Voice to ring your NY number which is connected to SP2 on your OBi. Leave the default provider under the phone port set to SP1. When you place a call, it will go out over Google Voice and display your Google number.
Note: CallCentric does charge per minute for incoming calls on the pay as you go plan. Unlimited incoming is available for $5.95 per month.


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: Stewart on May 28, 2012, 05:31:50 am
Note: CallCentric does charge per minute for incoming calls on the pay as you go plan. Unlimited incoming is available for $5.95 per month.
Not true for the free numbers mentioned by the OP.  http://www.callcentric.com/dids/free_phone_number .


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: pc44 on May 28, 2012, 06:37:42 am
Yes, that wold work. Set Google Voice to ring your NY number which is connected to SP2 on your OBi. Leave the default provider under the phone port set to SP1. When you place a call, it will go out over Google Voice and display your Google number.
Note: CallCentric does charge per minute for incoming calls on the pay as you go plan. Unlimited incoming is available for $5.95 per month.

So this has me wondering....  I have Callcentric set up on SP2 for 911 service only at the moment (I pay $1.50/mo for this service).  Callcentric has a service called "Free Phone Number" where you can get a DID in the New York State area (http://www.callcentric.com/dids/free_phone_number).  I wonder, even if I don't live in NY State, if I get one of these could I use it to forward my incoming GV calls to in order to get CallerID with Name?

Great idea and great thinking, guys!  This would provide a very easy and free way for OBI GV users to receive free incoming CNAM, while still being able to use GV for outgoing calls.  [Since Callcentric states "CNAM is available to all Callcentric customers for any paid phone numbers on your account" (http://www.callcentric.com/faq/31#222) I wonder if it will work on the free phone number account.  Please let us know if this works out as you expected.]

Nice one :)
pc44


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: Stewart on May 28, 2012, 08:04:08 am
[Since Callcentric states "CNAM is available to all Callcentric customers for any paid phone numbers on your account" (http://www.callcentric.com/faq/31#222) I wonder if it will work on the free phone number account.  Please let us know if this works out as you expected.]
Unfortunately, I'm fairly sure that you are correct.  A quick test showed no incoming CNAM.  Thanks for catching that.


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: N7AS on May 28, 2012, 10:34:32 am
[Since Callcentric states "CNAM is available to all Callcentric customers for any paid phone numbers on your account" (http://www.callcentric.com/faq/31#222) I wonder if it will work on the free phone number account.  Please let us know if this works out as you expected.]
Unfortunately, I'm fairly sure that you are correct.  A quick test showed no incoming CNAM.  Thanks for catching that.


Stewart,
I have some Free Callcentric DIDs and I can confirm that I got CNAM through one of them, although it was a wrong number anyway.



Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: tome on May 28, 2012, 06:30:46 pm
[Since Callcentric states "CNAM is available to all Callcentric customers for any paid phone numbers on your account" (http://www.callcentric.com/faq/31#222) I wonder if it will work on the free phone number account.  Please let us know if this works out as you expected.]
Unfortunately, I'm fairly sure that you are correct.  A quick test showed no incoming CNAM.  Thanks for catching that.


Callcentric support tells me that I should get CNAM with a Free Phone Number....
Below is their response to my inquiry.

"Hello,

To answer both questions, yes, given if you do acquire a Free Phone number (http://www.callcentric.com/dids/free_phone_number) from us, you should be able to receive incoming calls through that number (and as it stands right now, we are showing that you are using an Obi110, in which all incoming calls through that number will be sent there). In addition, you should be able to receive inbound CNAM information when receiving incoming calls through your free phone number.

If you have any other questions, please let us know."


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: pc44 on May 28, 2012, 07:10:12 pm
Callcentric support tells me that I should get CNAM with a Free Phone Number....

Hi Tom,

Thanks for this update, and thanks for contacting Callcentric to get a response from the horse's mouth, so to speak.  Unfortunately, when I tried to sign up, I was required to pay the $1.50/month 911 fee, even with the free account.  So, while this sounds like a great setup, it seems that anyone inside the US and Canada will be required to pay the monthly fee in order to use the Free DID option.

If you need the paid 911 service, this is still a good option.
pc44



Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: tome on May 28, 2012, 08:49:51 pm
So if I do this, how do I forward incoming calls from GV to this Callcentric number in order to have CNAM appear on my phone?

Thanks,
Tom


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: pc44 on May 29, 2012, 06:45:12 am
So if I do this, how do I forward incoming calls from GV to this Callcentric number in order to have CNAM appear on my phone?

Tom,

Add your Callcentric number to your Google Voice account as a new forwarding number.  Then, configure Google Voice to forward all incoming calls to your Callcentric number.  Also, un-check Google Chat, so it is not selected as your forwarding device.

Once that is done, configure your OBI for Callcentric.  They have a configuration guide for the OBI with instructions  on the Callcentric site (http://www.callcentric.com/support/device/obihai/obi100#configure_obi100).  Once that is done, you should be able to receive GV calls via the Callcentric service (with CNAM).  For outgoing calls, you will need to keep GV configured in the OBI.

Basically, you will have GV on SP1 and Callcentric on SP2 or vice-versa if you so choose.

Hope this makes sense,
pc44


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: RFord on May 29, 2012, 09:18:09 am
If you un-checked Google Chat, would you be able to make outgoing calls via SP1 connected to GV?  I was under the impression that if un-checked, both incoming and outgoing would be disable on the OBi device.

So if I do this, how do I forward incoming calls from GV to this Callcentric number in order to have CNAM appear on my phone?

Tom,

Add your Callcentric number to your Google Voice account as a new forwarding number.  Then, configure Google Voice to forward all incoming calls to your Callcentric number.  Also, un-check Google Chat, so it is not selected as your forwarding device.

Once that is done, configure your OBI for Callcentric.  They have a configuration guide for the OBI with instructions  on the Callcentric site (http://www.callcentric.com/support/device/obihai/obi100#configure_obi100).  Once that is done, you should be able to receive GV calls via the Callcentric service (with CNAM).  For outgoing calls, you will need to keep GV configured in the OBI.

Basically, you will have GV on SP1 and Callcentric on SP2 or vice-versa if you so choose.

Hope this makes sense,
pc44


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: pc44 on May 29, 2012, 09:26:18 am
If you un-checked Google Chat, would you be able to make outgoing calls via SP1 connected to GV?  I was under the impression that if un-checked, both incoming and outgoing would be disable on the OBi device.

Hmmm... you might be right.  I was attempting to only disable incoming ... not outgoing also.

Well, maybe someone can test and/or provide some feedback on that.  In the meantime, if un-checking Google Chat disables outgoing calls also, then perhaps the following method will work:

If leaving Google Chat checked in your Google Voice settings,

     Click on Edit under Google Chat, then under Ring Schedule:
      Select Never ring on weekdays
      Select Never ring on weekends


Let us know how that works,
pc44


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: tome on June 01, 2012, 06:15:38 pm
I can verify this so far...

When I uncheck "Forward calls to:  Google chat" it does NOT effect my ability to dial out through Google Voice.  That still continues to work.

I already had E911 through Callcentric as I wanted E911 when I got my Obi and Callcentric was (one of) the cheapest at the time.  So, I have a free phone number (in a random NY area code) and wasn't required to pay anything for it.

I set up the new number as the number for Google Voice to forward calls to.  Now I am patiently waiting for a call  ;D   Will follow up when I determine if callerid with name is working or not...




Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: tome on June 02, 2012, 07:04:32 am
I got a call this morning and callerid with name came in!  Woohoo!!  I am now back in 1985 :)
Tom


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: pc44 on June 02, 2012, 08:33:59 am
I got a call this morning and callerid with name came in!  Woohoo!!  I am now back in 1985 :)
Tom

Haha 1985... terrific news though Tom.  Thank you for updating us on this!  It's good to know that --

1) OBI GV outgoing still works with Google Chat un-checked in GV settings, and
2) GV forwarded to Callcentric DID (w/911 fee) to OBI provides free incoming CNAM!!

Two good things to know.  Thanks for this info :)

pc44


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: windoverwater on June 13, 2012, 06:54:12 pm
Well, I followed the above and everything works as described!  My GV number now calls the free callcentric NY number which now comes in via SP2 with CNAM enabled - cool.

However, it appears that the Obi110 by default configures sp2 tones/rings for Australian 'standards' and sp1 for US/North American 'standard' tones/rings.  In other words, the ring tones for sp2 and call waiting tones for sp2 are different than those for sp1.  In particular, it seems that the sp2 defaults for call waiting has the tone constantly interrupting the line every few seconds.  And the sp1 tones/rings are what my family is used to.

Looking at the tones/rings A/B profiles seems to back this up - they are different.  And using the magic Obi secret decoder ring supplied in the admin manual, the settings appear to match the observed tones/rings.

Are other people getting the same affect?  Is there an easier way have sp2 mirror sp1 tones/rings other then manually overriding the ~40 settings!?

Thanks in advance!


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: pc44 on June 13, 2012, 07:25:09 pm
Hi windoverwater,

This will probably not help with the tone settings, but it may help a little with the ring settings.  What setting do you have for the following?

Voice Services -> SP2 Service -> X_RingProfile -> ?

Mine is set for "A" on both SP1 and SP2 Services.  I'm wondering if you can't just change it here to match up with the X_RingProfile for SP1?  I also have my X_ServProvProfile on SP2 set to A.  Not sure if this would help, but it's just a thought! :)

What do you think?
pc44


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: babobi on July 09, 2012, 12:10:57 am
So if I do this, how do I forward incoming calls from GV to this Callcentric number in order to have CNAM appear on my phone?

Tom,

Add your Callcentric number to your Google Voice account as a new forwarding number.  Then, configure Google Voice to forward all incoming calls to your Callcentric number.  Also, un-check Google Chat, so it is not selected as your forwarding device.

Once that is done, configure your OBI for Callcentric.  They have a configuration guide for the OBI with instructions  on the Callcentric site (http://www.callcentric.com/support/device/obihai/obi100#configure_obi100).  Once that is done, you should be able to receive GV calls via the Callcentric service (with CNAM).  For outgoing calls, you will need to keep GV configured in the OBI.

Basically, you will have GV on SP1 and Callcentric on SP2 or vice-versa if you so choose.

Hope this makes sense,
pc44

Hello pc44, I am trying to emulate the instructions you gave tome so I can get Caller ID WITH NAME to show up on my landline phone connected to my Obi 110. BTW I only want the NAME Caller ID for INCOMING calls, NOT outgoing. I opened an account with Callcentric and added it to my Obi 110 on the SP2 port. I was a little confused about the number/s Callcentric gave to me, there is a 1777xxxxxxx number and a NY # 1917xxxxxxx. First I tried entering the 917 # with my password into Obi SP2 port and kept getting error messages, then I tried the 777 # with password and that worked. Obi dashboard now says: "SP1 Google Voice™ Account   Connected" and underneath that it says: "SP2 (Optional) Callcentric account Registered"

I have added the new Callcentric number to my Google Voice forwarding numbers (the 917 #, not the 777 #, is that right?) and checked the GV Callcentric checkbox. But when I make test INCOMING calls, only the number is showing up, NOT the NAME on Caller ID. What am I doing wrong? Note that I did this setup with the web portal as I am currently in a different city than the location of the Obi 110 and landline phone. Do I have to be at the physical location where my Obi 110 is in order to configure the Callcentric with SIP? Thanks so much for your guidance!


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: Dixon on July 09, 2012, 03:48:10 am
Did you uncheck "Forward Calls to: Google Chat" in

https://www.google.com/voice/b/0/?pli=1#phones

Shoud be unchecked. Seems like that is your only problem.

The 917 is correct. Web portal is fine.


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: Fasttimes on July 09, 2012, 04:24:02 am
So if I do this, how do I forward incoming calls from GV to this Callcentric number in order to have CNAM appear on my phone?

Tom,

Add your Callcentric number to your Google Voice account as a new forwarding number.  Then, configure Google Voice to forward all incoming calls to your Callcentric number.  Also, un-check Google Chat, so it is not selected as your forwarding device.

Once that is done, configure your OBI for Callcentric.  They have a configuration guide for the OBI with instructions  on the Callcentric site (http://www.callcentric.com/support/device/obihai/obi100#configure_obi100).  Once that is done, you should be able to receive GV calls via the Callcentric service (with CNAM).  For outgoing calls, you will need to keep GV configured in the OBI.

Basically, you will have GV on SP1 and Callcentric on SP2 or vice-versa if you so choose.

Hope this makes sense,
pc44

I don't understand part of this.  How does CC know to forward calls to your obi unit???


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: pc44 on July 09, 2012, 05:03:15 am
Hello pc44, I am trying to emulate the instructions you gave tome so I can get Caller ID WITH NAME to show up on my landline phone connected to my Obi 110. BTW I only want the NAME Caller ID for INCOMING calls, NOT outgoing. I opened an account with Callcentric and added it to my Obi 110 on the SP2 port. I was a little confused about the number/s Callcentric gave to me, there is a 1777xxxxxxx number and a NY # 1917xxxxxxx. First I tried entering the 917 # with my password into Obi SP2 port and kept getting error messages, then I tried the 777 # with password and that worked. Obi dashboard now says: "SP1 Google Voice™ Account   Connected" and underneath that it says: "SP2 (Optional) Callcentric account Registered"

I have added the new Callcentric number to my Google Voice forwarding numbers (the 917 #, not the 777 #, is that right?) and checked the GV Callcentric checkbox. But when I make test INCOMING calls, only the number is showing up, NOT the NAME on Caller ID. What am I doing wrong? Note that I did this setup with the web portal as I am currently in a different city than the location of the Obi 110 and landline phone. Do I have to be at the physical location where my Obi 110 is in order to configure the Callcentric with SIP? Thanks so much for your guidance!

Hi babobi,

So far, it sounds as though you have followed the right initial steps.  As Dixon mentioned, you need to un-check Google Chat as your forwarding phone from inside your Google Voice account settings page (http://www.google.com/voice).  Then, make sure your Callcentric number is checked as a forwarding phone from inside your Google Voice account settings page.

You can also double-check the following settings, but it sounds like you already have this part setup correctly, since you said SP2 is registered successfully:
Service Providers > ITSP Profile B > SIP -> ProxyServer: callcentric.com
Service Providers > ITSP Profile B > SIP -> RegistrarServer: callcentric.com
Service Providers > ITSP Profile B > SIP -> UserAgentDomain: callcentric.com
Service Providers > ITSP Profile B > SIP -> OutboundProxy: callcentric.com

The following fields should be filled out with your name, your callcentric number beginning with 1 (e.g. 17775551212), and then your password:
Service Providers > ITSP Profile B > General -> Name:
Voice Services > SP2 Service -> AuthUserName:
Voice Services > SP2 Service -> AuthPassword:

Please report back to us with your status, :)
pc44


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: pc44 on July 09, 2012, 05:07:59 am
I don't understand part of this.  How does CC know to forward calls to your obi unit???

Then, configure Google Voice to forward all incoming calls to your Callcentric number.

...

Basically, you will have GV on SP1 and Callcentric on SP2 or vice-versa if you so choose.

Fasttimes,

You will need to add your Callcentric number as a Forwarding Phone from inside Google Voice's account settings page (http://www.google.com/voice).  After you have added your CC number to your GV account, you should make sure there is a check mark in the box for forwarding calls to your Callcentric number (again, this is all done inside Google Voice's account settings page).  Also, un-check the box for forwarding calls to Google Chat.  Now, incoming calls to your Google Voice number should be automatically forwarded to your Callcentric number.

pc44 :)


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: Fasttimes on July 09, 2012, 05:18:21 am
pc44:

I understand this part, my question is how does CC know to send calls to the Obi unit?  (I'm trying to understand the process)

I assumed that you have to go into CC and forward to the OBI someow.  Is this incorrect?  Are we configuring "on the obi side" so that the Obi takes calls from CC?



Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: pc44 on July 09, 2012, 05:57:16 am
Basically, you will have GV on SP1 and Callcentric on SP2 or vice-versa if you so choose.

Fasttimes,

You will need to set up your Callcentric account in your OBI.  Most people seem to use SP2.  Once this is done, your Obi is then 'connected' so to speak with CC.  See the other post above regarding how to set up CC on SP2.  This is how Callcentric 'knows' to send the call to your OBI.

Hope it helps, :)
pc44


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: babobi on July 09, 2012, 08:53:59 am
Hello pc44, I am trying to emulate the instructions you gave tome so I can get Caller ID WITH NAME to show up on my landline phone connected to my Obi 110. BTW I only want the NAME Caller ID for INCOMING calls, NOT outgoing. I opened an account with Callcentric and added it to my Obi 110 on the SP2 port. I was a little confused about the number/s Callcentric gave to me, there is a 1777xxxxxxx number and a NY # 1917xxxxxxx. First I tried entering the 917 # with my password into Obi SP2 port and kept getting error messages, then I tried the 777 # with password and that worked. Obi dashboard now says: "SP1 Google Voice™ Account   Connected" and underneath that it says: "SP2 (Optional) Callcentric account Registered"

I have added the new Callcentric number to my Google Voice forwarding numbers (the 917 #, not the 777 #, is that right?) and checked the GV Callcentric checkbox. But when I make test INCOMING calls, only the number is showing up, NOT the NAME on Caller ID. What am I doing wrong? Note that I did this setup with the web portal as I am currently in a different city than the location of the Obi 110 and landline phone. Do I have to be at the physical location where my Obi 110 is in order to configure the Callcentric with SIP? Thanks so much for your guidance!

Hi babobi,

So far, it sounds as though you have followed the right initial steps.  As Dixon mentioned, you need to un-check Google Chat as your forwarding phone from inside your Google Voice account settings page (http://www.google.com/voice).  Then, make sure your Callcentric number is checked as a forwarding phone from inside your Google Voice account settings page.

You can also double-check the following settings, but it sounds like you already have this part setup correctly, since you said SP2 is registered successfully:
Service Providers > ITSP Profile B > SIP -> ProxyServer: callcentric.com
Service Providers > ITSP Profile B > SIP -> RegistrarServer: callcentric.com
Service Providers > ITSP Profile B > SIP -> UserAgentDomain: callcentric.com
Service Providers > ITSP Profile B > SIP -> OutboundProxy: callcentric.com

The following fields should be filled out with your name, your callcentric number beginning with 1 (e.g. 17775551212), and then your password:
Service Providers > ITSP Profile B > General -> Name:
Voice Services > SP2 Service -> AuthUserName:
Voice Services > SP2 Service -> AuthPassword:

Please report back to us with your status, :)
pc44

Hi pc44. My Callcentric WAS registered yesterday, but when I tried to log in to my Callcentric account late last night it kept saying my password was incorrect, and I KNOW I was entering the right one because I had done it umpteen times before no problem and even wrote it down. Long story short, I had to change my CC password, which rendered my CC account on Obi 110 null. I've tried at least a dozen times to reregister and NOW the Obi dashboard says: "SP2 (Optional)   Callcentric account   Service Not Configured"

AAARRRGGGHHH!!!  ??? :-[

It was so easy yesterday, just entered my CC # and pasword and it registered no problem. NOW, I can't register CC to save my life. WTF??? I called Obihai support and left a voicemail asking to call me back, I'd really like to speak with a live person. So I can't test the Caller ID with name until this issue is settled. I will report back with status when I can figure out how to put the dang CC account back onto the Obi 110. Sheesh! Thanks so much pc44 for your time and help!

p.s. -- just refreshed Obi Dashboard and SP2 NOW says:
"SP2 (Optional)   Callcentric account   Register Failed: 403 Incorrect Authentication"


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: Stewart on July 09, 2012, 09:19:48 am
On Callcentric dashboard -> general tab -> phone password, you can change your SIP password to match what you have in the OBi, even if that is different from your CC web login password.

Or, change the CC password on the OBiTalk portal to match what you have on CC.

Or, if you are sure what they are, set them both to the same value.


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: pc44 on July 09, 2012, 09:35:31 am
Hi babobi,

Sorry to hear about your frustration there.  Please try following Stewart's advice in the post above this one.  Then, please report back with your status.

Also, double-check that you are using the 1777 number for SP2 AuthUserName and not the 1917 number.  If you like, you could also verify that there are no typo's when you entered "callcentric.com" throughout the SIP section.

pc44 :)


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: babobi on July 09, 2012, 10:11:36 am
Hi babobi,

Sorry to hear about your frustration there.  Please try following Stewart's advice in the post above this one.  Then, please report back with your status.

Also, double-check that you are using the 1777 number for SP2 AuthUserName and not the 1917 number.  If you like, you could also verify that there are no typo's when you entered "callcentric.com" throughout the SIP section.

pc44 :)
Thanks pc44 and Stewart, but I feel like I am in The Twilight Zone here: OK, I changed the SIP password again and reregistered CC onto Obi 110 and finally got the "SP1 Google Voice™ Account   Connected" message on Obi Dashboard. NOW about 10 minutes later, it says: "SP2 (Optional)   Callcentric account   Register Failed: 403 Incorrect Authentication" What in the wide wide world of sports is a goin' on here?!?!

WWWHHHHHAAAAAA!!! 


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: QBZappy on July 09, 2012, 10:18:55 am
babobi,

What in the wide wide world of sports is a goin' on here?!?!

Is that a reference to your age? The younger folks here will not even realize the reference.  :)

Perhaps just create another CC account. They are free to setup. Consider it a disposable DID.


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: babobi on July 09, 2012, 10:34:35 am
Hello pc44, I am trying to emulate the instructions you gave tome so I can get Caller ID WITH NAME to show up on my landline phone connected to my Obi 110. BTW I only want the NAME Caller ID for INCOMING calls, NOT outgoing. I opened an account with Callcentric and added it to my Obi 110 on the SP2 port. I was a little confused about the number/s Callcentric gave to me, there is a 1777xxxxxxx number and a NY # 1917xxxxxxx. First I tried entering the 917 # with my password into Obi SP2 port and kept getting error messages, then I tried the 777 # with password and that worked. Obi dashboard now says: "SP1 Google Voice™ Account   Connected" and underneath that it says: "SP2 (Optional) Callcentric account Registered"

I have added the new Callcentric number to my Google Voice forwarding numbers (the 917 #, not the 777 #, is that right?) and checked the GV Callcentric checkbox. But when I make test INCOMING calls, only the number is showing up, NOT the NAME on Caller ID. What am I doing wrong? Note that I did this setup with the web portal as I am currently in a different city than the location of the Obi 110 and landline phone. Do I have to be at the physical location where my Obi 110 is in order to configure the Callcentric with SIP? Thanks so much for your guidance!

Hi babobi,

So far, it sounds as though you have followed the right initial steps.  As Dixon mentioned, you need to un-check Google Chat as your forwarding phone from inside your Google Voice account settings page (http://www.google.com/voice).  Then, make sure your Callcentric number is checked as a forwarding phone from inside your Google Voice account settings page.

You can also double-check the following settings, but it sounds like you already have this part setup correctly, since you said SP2 is registered successfully:
Service Providers > ITSP Profile B > SIP -> ProxyServer: callcentric.com
Service Providers > ITSP Profile B > SIP -> RegistrarServer: callcentric.com
Service Providers > ITSP Profile B > SIP -> UserAgentDomain: callcentric.com
Service Providers > ITSP Profile B > SIP -> OutboundProxy: callcentric.com

The following fields should be filled out with your name, your callcentric number beginning with 1 (e.g. 17775551212), and then your password:
Service Providers > ITSP Profile B > General -> Name:
Voice Services > SP2 Service -> AuthUserName:
Voice Services > SP2 Service -> AuthPassword:

Please report back to us with your status, :)
pc44

Hi pc44, reporting back with my status -- OK, back to square one: managed to reregister CC onto Obi 110 successfully, now I'm checking the other things you told me to do:

Service Providers > ITSP Profile B > SIP -> ProxyServer: callcentric.com CHECK, BUT TINY RED EXCLAMATION MARK TO THE RIGHT, IS THAT NORMAL?
Service Providers > ITSP Profile B > SIP -> RegistrarServer: callcentric.com IT's BLANK SHOULD I ENTER "callcentric.com"?
Service Providers > ITSP Profile B > SIP -> UserAgentDomain: callcentric.com IT's BLANK SHOULD I ENTER "callcentric.com"?
Service Providers > ITSP Profile B > SIP -> OutboundProxy: callcentric.com CHECK, BUT TINY RED EXCLAMATION MARK TO THE RIGHT, IS THAT NORMAL?

AND

The following fields should be filled out with your name, your callcentric number beginning with 1 (e.g. 17775551212), and then your password:
Service Providers > ITSP Profile B > General -> Name: IT'S BLANK, DO I ENTER JUST MY FIRST AND LAST NAME?
Voice Services > SP2 Service -> AuthUserName: CHECK, MY 177XXXXXXXX NUMBER IS ALREADY ENTERED
Voice Services > SP2 Service -> AuthPassword: IT'S BLANK, SHOULD I MANUALLY ENTER IT? I NOTICE MY GOOGLE VOICE ON SP1 HAS THIS BLANK TOO, YET IT WORKS WITHOUT BEING FILLED IN

I'm scared to enter the information in the blanks for fear of messing something up, but if you give me the go ahead I will enter the information, Thanks tons pc44!


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: pc44 on July 09, 2012, 01:12:54 pm
Babobi,

For your SP2, yes, you do need to enter those settings, especially the RegistrarServer entry.  So, first enter the correct settings as described previously, then Submit, and then Reboot the OBI.  After that, you can check the red exclamation mark status again.  But first give this a try, and then let us know what your status is for SP2.

For Name, yes you can enter your name, however you like.  For AuthPassword, definitely put your correct password in here.  (However, leave Google Voice on SP1 the way it already is... GV does not use SIP to my understanding.)

So... please update all of these settings, and then report back,
pc44

p.s. I remember the wide wide world of sports.


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: babobi on July 09, 2012, 04:38:32 pm
Babobi,

For your SP2, yes, you do need to enter those settings, especially the RegistrarServer entry.  So, first enter the correct settings as described previously, then Submit, and then Reboot the OBI.  After that, you can check the red exclamation mark status again.  But first give this a try, and then let us know what your status is for SP2.

For Name, yes you can enter your name, however you like.  For AuthPassword, definitely put your correct password in here.  (However, leave Google Voice on SP1 the way it already is... GV does not use SIP to my understanding.)

So... please update all of these settings, and then report back,
pc44

p.s. I remember the wide wide world of sports.

Hi again pc44. Okay, I unchecked Google Chat and made all the changes as you specified, yet only numbers show up on the Caller ID, not numbers WITH name. Question: How does the Obi 110 know to show the Callcentric NAME Caller ID and not the Google Voice NUMBER ONLY Caller ID?

Please note that I made these adjustments using the web portal as I am currently in a different city than the location of the Obi 110 and landline phone. Do I have to be at the physical location where my Obi 110 is in order to configure the Callcentric with SIP? Does the Obi need the ISP of the computer where the Obi is physically located? Thanks so much for your help!

p.s. -- http://www.youtube.com/watch?v=d0VNHe5fq30  LOL!


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: pc44 on July 09, 2012, 05:42:59 pm
Hi babobi,

I could be mistaken, but I do not believe you need to be at the physical location of your OBI.  As long as you have been able to make all of the configuration changes that we have discussed so far, via the Obitalk Web Portal, then I think you should be fine.

If I recall correctly, you have GV on SP1 and CC on SP2.  With that assumption in mind, we do not want the OBI to receive any incoming calls on SP1.  We want all incoming calls to be received on SP2.

Overview:
*A friend calling you* -> Your GV Number -> Forwards to your CC Number -> CC sends call to your OBI SP2

That's the big picture of what we are trying to accomplish.  So,
1) Please make sure that your GV Number is set to Forward to your CC 1917 Number
2) Please make sure that your GV Number is not set to Forward to any other phone (including Google Chat)
3) Please make sure that CC is successfully registering on SP2 (Status -> System Status -> SP2 Service Status)

While possibly oversimplified, if you can achieve those 3 steps, you 'should' be able to view CNAM on your incoming calls. :)

Make sense?
pc44

p.s. Thanks for the video clip... was funny :D


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: babobi on July 09, 2012, 06:16:25 pm
Ah -- stupid me! I remembered to uncheck Google Chat but didn't have Callcentric checked. Doh! I'll let you know if it works next time a call comes in. Thanks for the explanation too -- yes, makes sense! Thanks again pc44!


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: JohnBowler on July 09, 2012, 10:43:08 pm
voip.ms offers a free iNum and this has the option of caller-id name lookup for 0.8c each time.  They also don't charge if the caller matches an entry in the address book, which might save someone quite a lot of money (only about 25c a month in my case!)

I'm not sure if voip.ms charge for incoming calls though; I've never used them for incoming.

John Bowler <jbowler@acm.org>


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: Ostracus on July 10, 2012, 12:06:37 am
Charge me for my DID.


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: babobi on July 10, 2012, 07:22:16 am
IT WORKS!!! Finally! Caller ID with NAME! Thanks pc44!

Question: If down the road I want to change my service provider from Callcentric to Anveo, can I use the same configuration you described? Because it looks like Callcentric has a 100 number limit cap to block and reroute callers, whereas I'm told Anveo has unlimited call blocking. Also, Callcentric does not offer live phone support, which is irksome, and when they respond to a problem, it's not even a personal reply, just a robo reply with a bunch of links attached that I have to sift thru and figure out on my own.

Thanks again pc44, I owe you bigtime, buddy!


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: pc44 on July 10, 2012, 07:42:37 am
Hey babobi,

That is great to hear!!!  I'm not sure about Anveo's setup.  I imagine it would be the same general idea with different specifics, i.e. AuthUsername, Password, etc.  However, someone else here using Anveo would know more.  If you decide to switch to Anveo, just ask in the forum, and I'm sure someone will help.

Glad you got it resolved,
pc44


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: jimates on July 10, 2012, 07:55:17 am
Does forwarding to CC for CNAM create any extra delay in delivery to the Obi phone port. I don't want to decrease my time to answer before google picks up.

1 - Google forwards call
2 - CC (or whomever) waits for delivery of cid (between 1st and 2nd ring) before sending call to Obi
3 - Obi waits for delivery of cid (between 1st and 2nd ring) before delivering the call to the phone port.

It seems like 2 rings are already gone before the phone actually rings and google picks up after 4.


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: QBZappy on July 10, 2012, 08:39:24 am
jimates,

In that case make OBi ring without any delay since CC sends CID on the 1st ring.


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: jimates on July 10, 2012, 10:43:56 am
jimates,

In that case make OBi ring without any delay since CC sends CID on the 1st ring.
But all my calls originate at GV, so by forwarding to CC from GV would there be any increased delay. Theoretically there would be, just asking since I know others use this setup.


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: QBZappy on July 10, 2012, 10:54:18 am
jimates,

I suppose you might be correct. All this call forwarding must have a cost.

Only one way to find out how many rings/seconds this set up costs. Anyone with GV->CC->Obi setup willing to try using a cell phone and count the rings on the cell phone before it hits the OBi?


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: infin8loop on July 10, 2012, 02:05:03 pm
jimates,

I suppose you might be correct. All this call forwarding must have a cost.

Only one way to find out how many rings/seconds this set up costs. Anyone with GV->CC->Obi setup willing to try using a cell phone and count the rings on the cell phone before it hits the OBi?

With GV setup to ring a free Callcentric NY DID instead of Google Chat and calling the GV number on my cellphone:

cellphone ringback tone:       1   2   3   4   5voicemail  
OBi connected phone ring:      1   2   3   4

And I've also had:
cellphone ringback tone:       1   2   3   4   5voicemail  
OBi connected phone ring:               1   2   3voicemail already grabbed call

In the minimal testing I've done, it seems inconsistent.


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: tome on July 12, 2012, 07:04:09 am
jimates,

I suppose you might be correct. All this call forwarding must have a cost.

Only one way to find out how many rings/seconds this set up costs. Anyone with GV->CC->Obi setup willing to try using a cell phone and count the rings on the cell phone before it hits the OBi?

I tried 10 test calls, I get my house phone starting to ring at the tail end of the second ring that I hear on the cell phone.

Also, google voice picks up at the beginning (right at the beginning) of 4 rings of my house phone which seems to be after 5 rings on the cell phone.

It is a little short, but I haven't even thought about it in the several months I have been using it.  Would be nice if GV gave an option for number of rings before VM answer...

Tom


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: JohnBowler on July 13, 2012, 05:42:02 pm
I just tested forward to an inum from GV: no, not allowed.  GV states "country of forwarding phone is not your country"; peculiar, because I didn't think I owned a country.  Leaving aside the tortured english that basically means they won't forward to a +883 number anywhere in the world, which, I guess, is one reason for not using GV (unless you think inums are a bad idea.)

I also verified voip.ms's charges for DiD; they're USD.01/minute for the call centers local to me.  That's not a whole lot for me (basically $0), but I guess if you get incoming 24x7 that's $460/month, so expensive even compared to US telcos ($40-$80/month if you are careful.)

Still, at this point I'm tempted to ditch Google Talk for DiD and switch to voip.ms - for me this is USD.99/month for the number, USD.001/unit (1/10th of a minute) for calls and it has the real advantage that I can use the GV call screening (which does not work with Google Talk/Obi202).  CNAM is USD.008/query, which is 8 call units, which is probably not worth it given the GV call screening which is much better than CNAM!

John Bowler <jbowler@acm.org>


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: bjmjpl on July 15, 2012, 01:02:50 pm
hi i would like to do the same thing for my parents - i bought them an obi 110 and got them a free call centric number bec they need 911 and want name caller id...

what happens when the forwarded call to call centric comes in and no one answers?  does callcentric have voicemail translation via email?  if no, is there a way to route it back to gv? (creating an infinite loop of horror :)

otherwise i may suggest to them to forgo the name caller id in lew of the transcription benefit - unless i am misunderstanding something?

other note >> i might actually do this for myself as for a small fee i will get the ability to use my own transcription service which is much better than google voice for no cost as cc has a way to email your vm as an attachment...!!


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: tome on July 15, 2012, 02:13:22 pm
hi i would like to do the same thing for my parents - i bought them an obi 110 and got them a free call centric number bec they need 911 and want name caller id...

what happens when the forwarded call to call centric comes in and no one answers?  does callcentric have voicemail translation via email?  if no, is there a way to route it back to gv? (creating an infinite loop of horror :)

otherwise i may suggest to them to forgo the name caller id in lew of the transcription benefit - unless i am misunderstanding something?

other note >> i might actually do this for myself as for a small fee i will get the ability to use my own transcription service which is much better than google voice for no cost as cc has a way to email your vm as an attachment...!!

If no one answers GV vmail picks up as normal.
-Tom


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: bjmjpl on July 15, 2012, 02:18:36 pm


If no one answers GV vmail picks up as normal.
-Tom


if we forward incoming calls to cc to get the callerid how does gv pick up the voicemail??


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: jimates on July 15, 2012, 03:32:44 pm


If no one answers GV vmail picks up as normal.
-Tom


if we forward incoming calls to cc to get the callerid how does gv pick up the voicemail??
If GOOGLE VOICE forwards the call to CC, and the call is not answered, yes eventually google voice voicemail will pick up.


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: bjmjpl on July 15, 2012, 03:46:06 pm
oh okay so gv will pick up after 30 seconds no matter what?  so if i set the cc vm to disable everything goes to gv and is transcribed and they will get the name cid?

thank you all for all your help - great forum!!


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: bjmjpl on July 15, 2012, 04:32:16 pm
So i just tried to do this twice on my obi202...using the direct ip address config page from callcentric and doing it that way...

my changes after i submit all 3 sections do not save...

they are there and i can check them, until i reboot - when i reboot some of them are there and some arent like the names and passwords have all reverted back...

am i doing something wrong...??


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: bjmjpl on July 15, 2012, 05:14:15 pm
ok seems i was reading the disable autoprovisioning wrong so once i did more research and disabled that in 2 areas it saved my changes and now my cc number is registered...

however when i call it from another phone it just rings busy....??


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: bjmjpl on July 17, 2012, 10:34:18 am
ok now i am stuck again :(

The CC number 777xxx they tell me does not connect to the regular phone network.  From what i have read on the thread people are not paying CC anything for their numbers so am i doing something wrong?

GV says it cannot forward to this number bec it is not the country of origin?

What has everyone been using to set this up?

thank you!



Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: QBZappy on July 17, 2012, 10:46:12 am
bjmjpl,

People are using CC to get free CName and perhaps 911 (911 has small monthly charge). The DID number CC gives you is free for incoming calls. If you intend to make outgoing calls you need to pay for the service.


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: bjmjpl on July 17, 2012, 12:43:04 pm
Apparantly i had signed up for an ip freedom number not the free number...ahhhh....the things that grind you down for a couple days... :)

SUCCESS!!!!!

with the help of this forum i was able to:
gv with sp1 -
cc with totally free number on sp2
CNAME for my gv line with the free cc number
and....
have CC with their FREE VM pick up after 15 rings and collect the vm and send to my other transcription service an an mp3 attachment AND the original call number.

TOTAL SUCCESS!!!!!

only lingering issue is i can confirm the inconsistency with how many rings you receive which necessitated the drop to 15 seconds for CC to pick up the vm...sometimes it would catch with longer intervals and sometimes GV would...

thank you all again!


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: bjmjpl on July 18, 2012, 09:30:37 am
okay so everything works great except

sometimes i do not have a dial tone...and repeatedly during calls it will screech and then disconnect the call...

if i didnt have everything set up right it wouldnt work at all would it?  maybe i have one thing wrong but i just rechecked everything...and like i said when it works it works all the way through...

i rebooted the device but its happening repeatedly....any ideas

thank you!!


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: bjmjpl on July 18, 2012, 05:30:56 pm
anyone?  help!  help!

:)


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: bjmjpl on July 19, 2012, 05:40:26 pm
i am at your mercy as a collective... :)


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: bjmjpl on July 23, 2012, 07:37:42 pm
so after no suggestions...i just reset everything and deleted my device...

started over from scratch and i have everything set up and working but when i forward the call from gv to cc it does not ring my phone....it lands in cc voicemail so i know it is being forwarded but i am not getting the call...

if i re-check forward to google chat then my phone rings fine...when i uncheck it i get no ring or lcd notification of the call... not sure what i dont have set up right

thank you


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: QBZappy on July 23, 2012, 07:53:13 pm
1) I assume that the OBi registers with CC.

2) Your ITSP InboundCallRoute that you setup with CC has this "ph" in the route?


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: bjmjpl on July 23, 2012, 08:26:18 pm
thx QBZAPPY!

1. yes

2. no i dont think so....where do i find that info?

thx!


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: bjmjpl on July 23, 2012, 08:35:31 pm
it has this in the SP2>X_InboundCallRoute

{('myname'):aa},{ph1}



is that what you are describing?

thx!


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: QBZappy on July 24, 2012, 05:12:39 am
do you see the call in the OBi Call history?


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: bjmjpl on July 24, 2012, 06:51:28 am
aha - cool

no they are not....no inbounds...only outbound in call history


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: QBZappy on July 24, 2012, 07:12:00 am
bjmjpl,

You need to uncheck the Chat in GV and make sure that the GV CF number to CC is correct.

I get the impression that GV is not forwarding the call to CC. Review the GV CF number to your CC account. Can you call that CC number from your cell. Don't need to pick up the call, just make it ring to make sure that part is working. If you don't pick up you won't be charged.

Try the following: In both of the following make sure CC shows registered in the OBi.
1) Call the CC number directly.
2) Call the GV number after you set up the CF (from a phone/cell not used to set up the GV account)

Check the call history of GV and CC if the phone does not ring. See where it has been recorded in the call detail. Proceed from what you find there. It will give you an indication of where to put your efforts.


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: jimates on July 24, 2012, 07:18:35 am
The calls are forwarded to CC because they are in the CC voicemail. The problem has to be the setup on the Obi for CC.

From the dashboard, does it show as connected to CC?


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: bjmjpl on July 24, 2012, 07:28:04 am
yes that is correct on both counts...

its def getting to CC but skipping the obi it seems...

and oddly it WAS registered in the dashboard but after it didnt work i followed all the directions like i did last time and shut off auto provisioning and it says registered in the CC website but you are right in the obi dashboard it says failed to register...

is there a list of steps i need to do to get this to work in one place - ive kinda been doing a bunch of things from different threads...

ill offer to make a concrete list once im done - i guess im missing something...

thx guys!


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: jimates on July 24, 2012, 07:38:04 am
I have no experience with CC. If you turned off provisioning then the portal doesn't know what the status of anything on the Obi is. If it shows connected at CC and the device shows as connected then it must be a call route issue.

The only thing to verify is the inbound call route for SP2.

Voice Service -> SP2 -> X_InboundCallRoute  It must be ph or {ph}


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: bjmjpl on July 24, 2012, 11:21:07 am
i put literally {ph} in Voice Service -> SP2 -> X_InboundCallRoute

is ph mean the phone number or literally "{ph}"?

if its literal than that doesnt do anything to help...except now it is consistently not even forwarding to CC...

do i have to change any digit maps?

thx for the help!!


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: QBZappy on July 24, 2012, 11:52:35 am
i put literally {ph} in Voice Service -> SP2 -> X_InboundCallRoute

is ph mean the phone number or literally "{ph}"?

if its literal than that doesnt do anything to help...except now it is consistently not even forwarding to CC...
{ph} <- This

BTW it is confusing putting together the bits and pieces of info that you offer us. It is easy to understand something out of context. Show the full line configuration when you show your set up.

This is inbound route, the {ph} will not affect in any way the CF to CC ???

do i have to change any digit maps?

Not for what you are trying to do.



Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: bjmjpl on July 24, 2012, 04:38:03 pm
ok sorry - let me try again....

all i am trying to do is forward GV to CC and have it ring the obi so i get CNAM then have CC catch the voicemail so i can have email attachment.

Everything except the ringing to the obi is working.

Except the unit seems to not have high quality whenever i start putting the code in for CC...its worked fine for months...

GV is connected and CC is registered on CC website and right now (it changes) it is REGISTER FAILED no response from server under STATUS

ITSP Profile B
SIP
ProxyServer = callcentric.com
ProxyServerPort = 5060

same for registrar server, user agent domain, and outbound proxy

SP2
X_InboundCallRoute = {('MYNAME'):aa},{ph1,ph2}

Authname and password are correct and i changed the password in text box and on the cc website prefereces to make sure...

does this help?  thx again - im really at a loss here...and im installing them for other people....


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: QBZappy on July 24, 2012, 05:25:36 pm
CC website and right now (it changes) it is REGISTER FAILED no response from server under STATUS

Well that explains things. Figure that out.


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: bjmjpl on July 27, 2012, 12:00:42 pm
okay days of back and forth and i have it now back to where i did before - everything works except it is unusable because any length of call results in a harsh disconnect.

CC is telling me to put the ip address of he obi 202 in the dmz of the router but i have been reading and not only is it dynamic but its acting as a DHCP server by default? 

is that an issue?  i have my obi behind my router obviously so i have read on here in the past that assigning it a static ip doesnt work well

is there a good way to assign the 202 a static ip?

thx!


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: jimates on July 27, 2012, 04:19:25 pm
I would separate the 2 providers from the start.

Get CC working with the Obi.
Get GV working with the Obi.
Uncheck google chat in your phones list.
Add your CC number to your phones list.


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: Glenk on August 09, 2012, 06:35:22 pm
I have been trying to configure my setup to get caller ID name on my Google Voice line but so far I've had no success.  Here are the steps that I followed:

1. Signed up for a Call Centric free number in New York state without E911 service.

2. Configured my OBI110 for Call Centric on SP2 using the OBITALK web site (already had Google Voice on SP1).

3. Tested for CID name by dialing the Call Centric NY number but only get CID number, no name.

4. Deleted the OBI device on the OBITALK web site and reset the OBI110 to factory default.

5. Configured Call Centric on SP1 (nothing on SP2) still no Caller ID name, only number when a call  comes in on the Call Centric number.

6. Deleted OBI device and reset to Factory default again.

7. Configured Google Voice on SPI and Call Centric on SP2.  Unchecked forward calls to Google Chat and checked box to send calls to Call Centric number.  Still no CID name when calls route through the GV or CC numbers.

Is it possible that there is no CID name service for Call Centric numbers that don't have E911?

Also, I've tried configuring Service Prviders>>ITSP Profile B>>SIP>>RegistrarServer and UserAgentDomain to "callcentric.com" but those 2 fields always revert back to default (blank) after a couple of minutes.

Can anyone explain these 2 problems?


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: QBZappy on August 09, 2012, 06:50:08 pm
Glenk,

Have you read this?

    
Callcentric and Google Voice Setup Guide (with CNAM)
http://www.obitalk.com/forum/index.php?topic=3640.msg24265#msg24265

Specifically, I don't see any reference to this in your setup (as per pc44 guide):
How do I enable or disable CNAM on my account?
http://www.callcentric.com/faq/31/223


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: QBZappy on August 09, 2012, 06:56:55 pm
Glenk,

Also, I've tried configuring Service Prviders>>ITSP Profile B>>SIP>>RegistrarServer and UserAgentDomain to "callcentric.com" but those 2 fields always revert back to default (blank) after a couple of minutes.
Sounds like this could be the reason:
    
Managing Your OBi Device Configuration: OBiTALK or OBi Web Page but NOT Both
http://www.obitalk.com/forum/index.php?topic=92.0


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: Glenk on August 14, 2012, 08:26:28 pm
QBZappy,

I configured my device via the expert configuration using the recommended settings from other discussions on this forum but still do not get CID name on the CallCentric line on SP2.  Any ideas?


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: QBZappy on August 14, 2012, 08:40:01 pm
Glenk,

You have not confirmed if you have followed this important step.

Specifically, I don't see any reference to this in your setup (as per pc44 guide):
How do I enable or disable CNAM on my account?
http://www.callcentric.com/faq/31/223


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: Glenk on August 14, 2012, 08:42:19 pm
OK QBZappy,

I messed up!  I focused on your second reply about using the Expert Configuration to make changes and didn't see your first reply about going into preferences on the Call Centric site to make sure CID name was enabled.  Sure enough, that was the problem.

Thanks, I owe you!


Title: Re: Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Post by: QBZappy on August 14, 2012, 08:57:48 pm
Glenk,

Buy me a beer.  :D


Title: Re: can I get a CC free NY number if I'm in MA
Post by: artm on November 15, 2012, 03:50:17 pm
I'm ready to do this CC free number amd e911 but...

...can I get a CC free NY number if I'm in MA and still have 911 work correctly? Or is this restricted to NY residents?


Title: Re: can I get a CC free NY number if I'm in MA
Post by: Rick on November 15, 2012, 04:23:55 pm
I'm ready to do this CC free number amd e911 but...

...can I get a CC free NY number if I'm in MA and still have 911 work correctly? Or is this restricted to NY residents?

Free number and E911 have no connection.  E911 calls get assigned a hidden number that allows callback for a limited time, you never see the number.