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General Support => Installation and Set-Up (Devices) => Topic started by: jimates on March 13, 2011, 10:59:58 pm



Title: What about 911?? Your Obi can call a Local Emergency Number when you dial 911
Post by: jimates on March 13, 2011, 10:59:58 pm
                                         What about 911?

This question has come up many times, not only for use with the Obi but for everyday use with SIP services that do not provide 911 service. The Obi is flexible enough in it's features that we can compensate for that by having it dial any assigned number when we press 911 on the phone.

You can check with your local 911 center or local police dept. for a local 7 or 10 digit number you can call for emergency service. You can then create a rule for the Obi. When you dial 911, the Obi will call the other number instead of 911.

Make sure you get an EMERGENCY NUMBER, not the non emergency number, or just a number for a dispatcher. Make sure they understand what you NEED. You don't want some phone ringing on a desk while they clean the donut powder from their shirt before answering the phone.

Also, once you get the number and set it up you should make an appointment with the call center to "test" your setup.

That should provide the equivalent of 911 service, not E911. You will still have to give your information/address when calling but at least your call will be to the right place.


Make your Obi call a Local Emergency Number when you dial 911.  

-- Managing from the device's web interface

These edits are made from the Obi Web Interface.
Dial * * * 1 from the phone connected to your Obi to get the IP address.  
Enter the IP address in your browsers address bar to access the Obi's web interface.

If you want to manage your device from it's web interface you should turn off the Auto Provisioning. With Auto Provisioning on, the settings from the Obitalk Portal take precedence and any of those changes made from the web interface will be over written upon reboot of the device. You can't use both to manage your Obi.

When making changes from the web interface you must submit your changes by clicking "Submit" at the bottom of each page. You will be prompted to reboot after clicking "Submit". You do not have to reboot until after all of your selections have been made, but you must click "submit" before navigating away from each page.

From the Obi's web interface
System Management > Auto Provisioning > Auto Provisioning = Disabled

---------------------------------------------------------------------------

-- Managing from the Obi Expert Configuration at the Obitalk Portal

When making changes from the Obi Expert Configuration, you need to uncheck both the "Device Default" box & the "ObiTalk Settings" box.  You must submit your changes by clicking "Submit" at the bottom of each page, before you navigate away from the page. You do not have to reboot the device, the device will automatically reboot after the submission on each page.



This configuration is only for the Obi110. There is another section below for configuration of the Obi100.

The default action of the Obi110 is for 911 calls to go out on the LINE port unchanged. This guide covers the 3 most common desired changes to the 911 setting.

     This is the full default OutboundCallRoute for firmware 1.2.0 (Build: 2101), it may be shortened in the examples below.
{([1-9]x?*(Mpli)):pp},{(<#:>|911):li},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2}
     ,{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp},{(Mpli):pli}


A -- If your SIP provider has 911 service and you just need to direct 911 to the proper SIP line,
        this edit will change the default action so 911 calls will go out on a designated SIP line.


Setup Wizard > Outbound Settings > Phone OutboundCallRoute
    
     default call route
...,{(<#:>|911):li},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2} .....
    
     edit the first rule to remove the default 911 routing - remove |911
...,{(<#:>):li},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2} .....
    
     add the new rule - add {911:spX}, - substitute the desired sp designation (sp1 or sp2) for spX

...,{911:spX},{<#:>:li},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2} .....
     no spaces, and note the comma between the rules
.


B -- If you want to set it so that pressing 911 dials an alternate number, and sends the call out on a
        designated SIP line, make this edit to the Phone's OutboundCallRoute


Setup Wizard > Outbound Settings > Phone OutboundCallRoute
    
     default call route
...,{(<#:>|911):li},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2} .....

     edit the first rule to remove the default 911 routing - remove |911
...,{(<#:>):li},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2} .....

     add the new rule - add {(<911:1xxxxxxxxxx>):spX}, - (substitute your desired number for xxxxxxxxxx,
     and the desired SIP line designation represented by spX)

...,{(<911:1xxxxxxxxxx>):spX},{(<#:>):li},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2} .....
     no spaces, and note the comma between the rules



C -- If you want the call to remain going out on the LINE port but want it to dial an alternate number
        instead of 911, you can make this small edit to the Phone's OutboundCallRoute.


Setup Wizard > Outbound Settings > Phone OutboundCallRoute
    
     default call route
...,{(<#:>|911):li},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2} .....

     edit to this - add the desired alternate number & the appropriate symbols   (< > (<911:1xxxxxxxxxx>
     substitute your desired number for xxxxxxxxxx

...,{(<#:>)|(<911:1xxxxxxxxxx>):li},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2} .....
    
     **Note: Pressing # on your phone's keypad will connect you directly to the LINE port.
               From there you can place a 911 call normally, if you have service on that line that provides 911 service


Optional info for adding 411 to the Obi110

    
Step 1 - Add 411 to the digit map (without 411 added to the digit map you will get an extra 10 second dialing delay after pressing 411)

     Setup Wizard > Outbound Settings > Phone DigitMap

     default digit map
([1-9]x?*(Mpli)|[1-9]|[1-9][0-9]|911|**0|***|#|**1(Msp1)|**2(Msp2)|**8(Mli)|**9(Mpp)|(Mpli))

     edit to add |411
([1-9]x?*(Mpli)|[1-9]|[1-9][0-9]|911|411|**0|***|#|**1(Msp1)|**2(Msp2)|**8(Mli)|**9(Mpp)|(Mpli))


Step 2 - Add the new rule to the OutboundCallRoute to dial a designated number when 411 is pressed

     Setup Wizard > Outbound Settings > Phone OutboundCallRoute

     default outbound call route
{([1-9]x?*(Mpli)):pp},{(<#:>|911):li},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1}
,{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp},{(Mpli):pli}

     add {(<411:1xxxxxxxxxx>):spX}, - (substitute your desired number for xxxxxxxxxx,
     and the desired SIP line designation represented by spX)

{(<411:!xxxxxxxxxx>):spX},{([1-9]x?*(Mpli)):pp},{(<#:>|911):li},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1}
,{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp},{(Mpli):pli}

{(<411:18002464411>):sp1},  added to the front of the OutboundCallRoute will call "1800 BING 411" on SP1






Configuration for the Obi100

Since the Obi100 does not have a LINE port to use an existing PSTN based service you have to set it up to
dial out on one of the SP lines. The 911 reference already exists in the default digit map.


A -- If your SIP provider has 911 service, you just need to direct 911 to the proper SIP line,
        this edit will set the action so 911 calls will go out on a designated SIP line.


Setup Wizard > Outbound Settings > Phone OutboundCallRoute
    
     default call route
{([1-9]x?*(Mpli)):pp},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**9:>(Mpp)):pp},{(Mpli):pli}
          
     add the new rule - add {911:spX}, - substiture the desired sp designation (sp1 or sp2) for spX

{911:spX},{([1-9]x?*(Mpli)):pp},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},...
     no spaces, and note the comma between the rules
.


B -- If you want to set it so that pressing 911 dials an alternate number, and sends the call out on a
        designated SIP line, make this edit to the Phone's OutboundCallRoute


Setup Wizard > Outbound Settings > Phone OutboundCallRoute
    
     default call route
{([1-9]x?*(Mpli)):pp},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**9:>(Mpp)):pp},{(Mpli):pli}

     add the new rule - add {(<911:1xxxxxxxxxx>):spX}, - (substitute your desired number for xxxxxxxxxx,
     and the desired SIP line designation represented by spX)

{(<911:1xxxxxxxxxx>):spX},{([1-9]x?*(Mpli)):pp},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},....
     no spaces, and note the comma between the rules


Optional info for adding 411 to the Obi100


Step 1 - Add 411 to the digit map (without 411 added to the digit map you will get an extra 10 second dialing delay after pressing 411)

     Setup Wizard > Outbound Settings > Phone DigitMap

     default digit map
([1-9]x?*(Mpli)|[1-9]|[1-9][0-9]|911|**0|***|#|**1(Msp1)|**2(Msp2)|**9(Mpp)|(Mpli))

     edit to add |411
([1-9]x?*(Mpli)|[1-9]|[1-9][0-9]|911|411|**0|***|#|**1(Msp1)|**2(Msp2)|**9(Mpp)|(Mpli))


Step 2 - Add the new rule to the OutboundCallRoute to dial a designated number when 411 is pressed

     Setup Wizard > Outbound Settings > Phone OutboundCallRoute

     default outbound call route
{([1-9]x?*(Mpli)):pp},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**9:>(Mpp)):pp},{(Mpli):pli}

     add {(<411:1xxxxxxxxxx>):spX}, - (substitute your desired number for xxxxxxxxxx,
     and the desired SIP line designation represented by spX)

{(<411:!xxxxxxxxxx>):spX},{([1-9]x?*(Mpli)):pp},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**9:>(Mpp)):pp},{(Mpli):pli}

{(<411:18002464411>):sp1},  added to the front of the OutboundCallRoute will call "1800 BING 411" on sp1.


Title: Re: What about 911?? Your Obi can call a Local Emergency Number when you dial 911
Post by: RonR on March 14, 2011, 12:08:27 am
jimates,

A couple of comments regarding the approach you took to substituting a local emergency number for 911:


1. The {911:sp1}, (or {911:sp2},) routes in the PHONE Port > OutboundCallRoute will never be used because '911' won't exist when the OutboundCallRoute is evaluated.  '911' will have been replaced by '8145255040' by that time.  If these routes were ever used, then '911' itself, not the replacement number, would be sent out SP1 (or SP2).

2. When the OutboundCallRoute is evaluated, it will be working on the number '8145255040', not '911'.  Whichever port's DigitMap best matches '8145255040' will determine the port used, not the fact that '911' was replaced by '8145255040' in the SP1/ITSPA DigitMap.  In your case, it's apparently going out SP1 as you want it to, but this may be an accident because your PrimaryLine is SP1 and it's actually matching the 'xx.' rule in your ITSPA DigitMap.  This leaves a lot of uncertainty in what's going to actually happen when you dial '911' as you make changes to the ITSPA, ITSPB, and LINE DigitMap's or change your PrimaryLine in the future.  In other words, this is a very fragile approach and is likely to get broken such that '911' may not go out the intended port.


An infinitely simpler and totally reliable approach is to leave all the DigitMap's as they were and simply do the substitution at the last minute in the OutboundCallRoute:


Default OutboundCallRoute:

{(<#:>|911):li},{**0:aa},{***:aa2},{(Mpli):pli},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**9:>(Mpp)):pp}



New OutboundCallRoute:

{(<911:8145255040>):sp1},{(<#:>):li},{**0:aa},{***:aa2},{(Mpli):pli},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**9:>(Mpp)):pp}


This guarantees that when you dial '911', the replacement number goes out the desired port.


Title: Re: What about 911?? Your Obi can call a Local Emergency Number when you dial 911
Post by: jimates on March 14, 2011, 04:22:23 am
RonR,

At least I do test my configurations before I post them.

What you came up with does not work.

Why don't you help someone figure out the right way it should be, instead of telling them they are wrong, and then posting incorrect, unverified information that you say is right.

I am learning here. And will accept constructive criticism or help.

Did you look at the defaults or did you think I just came up with all that on my own. I took the default information and edited what I thought was pertinent. If 911 was in the call route or digit map pointing to li, then I tried to make it point to an sp.

Quote
1. The {911:sp1}, (or {911:sp2},) routes in the PHONE Port > OutboundCallRoute will never be used because '911' won't exist when the OutboundCallRoute is evaluated.  '911' will have been replaced by '8145255040' by that time.  If these routes were ever used, then '911' itself, not the replacement number, would be sent out SP1 (or SP2).
If the 911 references in the OutboundCallRoute won't ever be used, why were they there originally.

Quote
1. The {911:sp1}, (or {911:sp2},) routes in the PHONE Port > OutboundCallRoute will never be used because '911' won't exist when the OutboundCallRoute is evaluated.  '911' will have been replaced by '8145255040' by that time.  If these routes were ever used, then '911' itself, not the replacement number, would be sent out SP1 (or SP2).
911 isn't replaced with the other number until the ITSP DigitMap rule is processed. Doesn't the Phone Port OutboundCallRoute have to route the call to the correct ITSP (where I put the rule) before those rules apply?

I assumed the route rule would go in the OutboundCallRoute and the number would need to be in the DigitMap,. I figured that is why there were two place for the rules, one for routing rules and one for digit rules.

One thing you said is correct, the call goes out the ITSP that is set as primary. But only when other editing is in place.
The 911 rule in the Phone Port OutboundCallRoute must be removed or the call is sent to the LINE port. With no rule to send it to the LINE it defaults to the Primary ITSP. The 911 reference in the phone Port DigitMap could remain, but I saw no reason to leave it there.

I can have the ITSP DigitMap with the new rule in place for both ITSP's at the same time. With the call only going out the Primary line I kind of thought the same thing as you.  But without removing the 911 reference from the Phone Port OutboundCallRoute that points 911 to the li, it fails. And trying to do it all in one place, like you did, does not work for me.

The call goes out immediately after the two second delay. Some variables did work but resulted in a delay varying form 10 to 20 seconds.

The only thing I need is a routing rule that forces 911 to the correct ITSP the same as it did to the li in the default. That way 911 can go out on the designated sp instead of the default.

Some people have a SIP provider just for 911. If they have that provider on the sp that is not the default, they will have to dial **2 911.


Title: Re: What about 911?? Your Obi can call a Local Emergency Number when you dial 911
Post by: jimates on March 14, 2011, 05:02:22 am
I may be getting closer.
After using the call history to see which port it was going out on, instead of just assuming it wasn't working because of a failed call, I have it to where I can direct the call to either sp1 or sp2 no matter which is the default. But now it isn't processing my ITSP DigitMap rule for the alternate number.

My call history shows it goes out on the sp that I want. but now it shows it went out as 911
Before when I could only get it to go out the default,  the call history showed it going out as the alternate number. Same DigitMap rule in the same place.

With call history showing that 911 passed through the ITSP and with this ITSP DigitMap (<911:8142489644>|1xxxxxxxxxx|<1814>[2-9]xxxxxx|011xx.|xx.)
I thought the first rule would process, and change 911 to 8142489644
But the Phone Port DigitMap must take priority and sends it out as is, without going through the ITSP rules.


this is what I have

Phone Port OutboundCallRoute
{911:sp2},{<#:>:li},{**0:aa},{***:aa2},{(Mpli):pli},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp}

Phone Port DigitMap
([1-9]|[1-9][0-9]|**0|***|#|(Mpli)|**1(Msp1)|911|**2(Msp2)|**8(Mli)|**9(Mpp)) 

ITSP DigitMap
(<911:8142489644>|1xxxxxxxxxx|<1814>[2-9]xxxxxx|011xx.|xx.)



Title: Re: What about 911?? Your Obi can call a Local Emergency Number when you dial 911
Post by: jimates on March 14, 2011, 06:16:38 am
I got it working using a combination of your setting and mine.

Phone Port DigitMap
   default
([1-9]|[1-9][0-9]|911|**0|***|#|(Mpli)|**1(Msp1)|**2(Msp2)|**8(Mli)|**9(Mpp))
   new
([1-9]|[1-9][0-9]|**0|***|#|(Mpli)|**1(Msp1)|911|**2(Msp2)|**8(Mli)|**9(Mpp))

Phone Port OutboundCallRoute
   default
{(<#:>|911):li},{**0:aa},{***:aa2},{(Mpli):pli},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp}
   new
{(<911:8142489644>):sp2},{(<#:>):li},{**0:aa},{***:aa2},{(Mpli):pli},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**9:>(Mpp)):pp}

The ITSP DigitMaps can remain unchanged.


Title: Re: What about 911?? Your Obi can call a Local Emergency Number when you dial 911
Post by: RonR on March 14, 2011, 07:04:32 am
RonR,

At least I do test my configurations before I post them.

What you came up with does not work.

Why don't you help someone figure out the right way it should be, instead of telling them they are wrong, and then posting incorrect, unverified information that you say is right.

I am learning here. And will accept constructive criticism or help.

Did you look at the defaults or did you think I just came up with all that on my own. I took the default information and edited what I thought was pertinent. If 911 was in the call route or digit map pointing to li, then I tried to make it point to an sp.
jimates,

Your response is totally uncalled for.  It was not my intent to criticize you and I thought I was giving you help.  I did test what I posted last night and I tested it again just moments ago after reading your reply.  It does work.  It was verified information.  It was crafted from defaults with only the first route in OutboundCallRoute changed and DigitMaps left in their original state.

Your most recent post at 08:16:38 AM (last edited at 08:27:37 AM) says "I got it working using a combination of your setting and mine.", but it's exactly what I posted last night, except you used sp2 this time instead of sp1 that you were wanting to use last night.  The only change you made was in the DigitMap by moving the position of the 911 rule, but you'll find that was unnecessary and has no effect.

I'm sorry you're having problems understanding DigitMaps and CallRoutes.  It's certainly not the easiest stuff to grasp.  But please don't take your frustrations out on someone who is spending a considerable amount of time trying to help you.


Title: Re: What about 911?? Your Obi can call a Local Emergency Number when you dial 911
Post by: RonR on March 14, 2011, 07:35:12 am
Something just caught my eye that does need correcting, but it's not germane to the 911 discussion in this thread.

The default OutboundCallRoute I started with was copied from page 34 of the the OBi Device Administration Guide and is missing the '{(<**8:>(Mli)):li},' rule.  This omission obviously breaks **8 processing, but has no effect on anything being discussed in this thread regading 911 processing.  My apologies for not catching this error sooner.


Default OutboundCallRoute:

{(<#:>|911):li},{**0:aa},{***:aa2},{(Mpli):pli},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**9:>(Mpp)):pp}

should have been:

{(<#:>|911):li},{**0:aa},{***:aa2},{(Mpli):pli},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp}


New OutboundCallRoute:

{(<911:8145255040>):sp1},{(<#:>):li},{**0:aa},{***:aa2},{(Mpli):pli},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**9:>(Mpp)):pp}

should have been:

{(<911:8145255040>):sp1},{(<#:>):li},{**0:aa},{***:aa2},{(Mpli):pli},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp}


Title: Re: What about 911?? Your Obi can call a Local Emergency Number when you dial 911
Post by: MichiganTelephone on March 14, 2011, 07:39:31 am
This is something I posted last night, then removed after a few minutes.  On reflection I think it might be worth re-posting, except that this time I'm not going to point fingers at any one individual, because I think that there are many of us that could potentially fall into this role if we're not careful, myself included.

I have observed that on far too many forums, it seems like there's one guy who for whatever reason feels like it's his duty to jump in and "help" people with his questionable advice, and he will almost never admit when he's wrong.  And once he's started to "help" someone he gets ticked off if anyone else offers advice (especially if they offer better advice than he did).  There's been a guy like that in at least two of the major VoIP forums that I can think of right off the bat, and they have been seriously detrimental to both forums.  And when you have a guy like that, he can actually drive away some of the helpful people (who know what they are talking about).

Please - don't be that guy!


Title: Re: What about 911?? Your Obi can call a Local Emergency Number when you dial 911
Post by: jimates on March 14, 2011, 08:06:51 am
RonR,

At least I do test my configurations before I post them.

What you came up with does not work.

Why don't you help someone figure out the right way it should be, instead of telling them they are wrong, and then posting incorrect, unverified information that you say is right.

I am learning here. And will accept constructive criticism or help.

Did you look at the defaults or did you think I just came up with all that on my own. I took the default information and edited what I thought was pertinent. If 911 was in the call route or digit map pointing to li, then I tried to make it point to an sp.
jimates,

Your response is totally uncalled for.  It was not my intent to criticize you and I thought I was giving you help.  I did test what I posted last night and I tested it again just moments ago after reading your reply.  It does work.  It was verified information.  It was crafted from defaults with only the first route in OutboundCallRoute changed and DigitMaps left in their original state.

Your most recent post at 08:16:38 AM (last edited at 08:27:37 AM) says "I got it working using a combination of your setting and mine.", but it's exactly what I posted last night, except you used sp2 this time instead of sp1 that you were wanting to use last night.  The only change you made was in the DigitMap by moving the position of the 911 rule, but you'll find that was unnecessary and has no effect.

I'm sorry you're having problems understanding DigitMaps and CallRoutes.  It's certainly not the easiest stuff to grasp.  But please don't take your frustrations out on someone who is spending a considerable amount of time trying to help you.

I apologize. But more times than not your tone comes off as a bit arrogant. I guess maybe it is just me.
 

I just used sp2 because sp1 is my default and I knew it worked on the default. If I didn't move the 911 rule in the DigitMap I got a busy signal when I dialed.

I am not going to pretend I know what I am doing, but I think I have caught on pretty good considering I never even knew what they were until 3 days ago.

Like I said before, I thought since 911 was referenced it had a purpose in the DigitMap.

I tried so many different combinations and rebooted the Obi so many times i lost track of what almost worked and what didn't. I got messed up when I started getting "no service" or "invalid number" messages. Thinking it wasn't working at all when it was actually going through but not processing the alternate number rule.

I actually thought I had bricked the Obi at one point. The power light wouldn't even come on. Tried a reset but nothing. I had to unplug the power and hold the reset while I plugged the power back in. It came back to life.


Title: Re: What about 911?? Your Obi can call a Local Emergency Number when you dial 911
Post by: MichiganTelephone on March 14, 2011, 08:12:20 am
RonR,

At least I do test my configurations before I post them.

What you came up with does not work.

Why don't you help someone figure out the right way it should be, instead of telling them they are wrong, and then posting incorrect, unverified information that you say is right.

I am learning here. And will accept constructive criticism or help.

Did you look at the defaults or did you think I just came up with all that on my own. I took the default information and edited what I thought was pertinent. If 911 was in the call route or digit map pointing to li, then I tried to make it point to an sp.
jimates,

Your response is totally uncalled for.  It was not my intent to criticize you and I thought I was giving you help.  I did test what I posted last night and I tested it again just moments ago after reading your reply.  It does work.  It was verified information.  It was crafted from defaults with only the first route in OutboundCallRoute changed and DigitMaps left in their original state.

Your most recent post at 08:16:38 AM (last edited at 08:27:37 AM) says "I got it working using a combination of your setting and mine.", but it's exactly what I posted last night, except you used sp2 this time instead of sp1 that you were wanting to use last night.  The only change you made was in the DigitMap by moving the position of the 911 rule, but you'll find that was unnecessary and has no effect.

I'm sorry you're having problems understanding DigitMaps and CallRoutes.  It's certainly not the easiest stuff to grasp.  But please don't take your frustrations out on someone who is spending a considerable amount of time trying to help you.

I apologize. But more times than not your tone comes off as a bit arrogant. I guess maybe it is just me.

Trust me, jimates, it's not just you.  We're all relatively new to these units so unless someone works for Obihai support, they have no business coming off like a know-it-all.


Title: Re: What about 911?? Your Obi can call a Local Emergency Number when you dial 911
Post by: GnatGoSplat on April 15, 2011, 07:56:16 am
Thanks jimates, this works great!  I now have 911 and 411 set up.

However, anyone thinking about replacing landline with an Obi using Google Talk might want to make sure a 7 or 10-digit emergency number exists.  I talked to the Emergency Management Director in my area, and no such number exists.  She did, however, give me a 7-digit non-emergency number.  She warned me that although it will ring the 911 call center, any calls coming in on it will be at the end of the queue.  She said it's better than nothing, but she recommended that I use my cell phone for 911 service if possible.  She also recommended that I write down my address and put it near any phone connected to my Obi in case any guests need to call 911, they will need the address for the 911 dispatcher.

That was no concern to me as I didn't have a landline anyway.  Another solution for those worried about 911, is to get a landline phone system with multiple handsets that support Bluetooth.  I have an inexpensive VTech system that works pretty well for that.  Calls on any handset around the house can be routed to either my wife's cell phone or mine.  I figure that, plus having Obi set up to dial the 911 call center, I should hopefully have no trouble reaching emergency services should it be needed.


Title: Re: What about 911?? Your Obi can call a Local Emergency Number when you dial 911
Post by: srhuston on April 15, 2011, 09:08:43 am
However, anyone thinking about replacing landline with an Obi using Google Talk might want to make sure a 7 or 10-digit emergency number exists.  I talked to the Emergency Management Director in my area, and no such number exists.  She did, however, give me a 7-digit non-emergency number.

I have the exact same problem (Bucks County, PA) - there is no ten-digit number to get into the emergency side of the 911 console, only the non-emergency side.  The person with whom I spoke suggested a landline specifically, because of some problems with 911 service on cell phones as well (such as being sent to the wrong PSAP due to improper routing, say if you're on the edge of a county or jurisdictional border).  That and if you have someone such as a child or babysitter who sees a phone, they're apt to use it to dial 911 and you want that call to go through, not get a recording about "You should use the cell phone for that" or whatever.

What I've done is purchase a second OBi110, and have a sipgate account setup on it.  After a conversation with sipgate to verify a couple things, I'll be enabling E911 service on that line and reconfiguring the 110s to use that particular service for emergency calls (the "primary" 110 will use its line port to talk to the secondary, and the secondary will use SP1).  Once that's done I'll schedule a test call to make sure it all works fine, and then as long as we have an Internet connection it will all work fine.


Title: Re: What about 911?? Your Obi can call a Local Emergency Number when you dial 911
Post by: colortheory on May 19, 2011, 08:25:29 am
I'd like to try this, but I can't find Outbound Settings under Setup Wizard. I've got an OBi100. Apologies if it's something obvious! I'm new to this.

Brian.


Title: Re: What about 911?? Your Obi can call a Local Emergency Number when you dial 911
Post by: jimates on May 19, 2011, 02:36:42 pm
That guide was written before the "Expert Configuration" was available from the Obitak portal and everything had to be done from the Obi's web portal.

I don't have my Obi100 connected anymore but it should look the same (except the phone physical interface) from the Expert Config.
http://thejmart.com/Obi/obi.gif

I will make some changes to the guide when I get a chance.


Title: Re: What about 911?? Your Obi can call a Local Emergency Number when you dial 911
Post by: jimates on May 19, 2011, 08:32:10 pm
I edited the guide for management from both the device's web interface and the Obi Expert Configuration.


Title: Re: What about 911?? Your Obi can call a Local Emergency Number when you dial 911
Post by: colortheory on May 19, 2011, 08:37:02 pm
Fantastic, thanks! I'll give it a shot tomorrow.


Title: Re: What about 911?? Your Obi can call a Local Emergency Number when you dial 911
Post by: ruel on May 22, 2011, 07:54:41 pm
hello. thanks for the guidance here on setting up 911 on the OBi. before i got somewhat of an limited understanding of this scripting of rules on the OBi, i was seriously thinking of dumping GV that i got for my OBi100 and only using Sipgate to avoid all of this scripting nonsense.

anyways, i have the OBi100. I have GV on sp1 for making outgoing calls, and I have Sipgate on sp2 for taking incoming GV calls:

incoming call --> GV --> Sipgate --> OBi100 sp2 --> house phone

house phone --> outgoing call --> OBi100 sp1 --> GV --> whoever is being called


(1) i'm planning to subscribe to E911 service on Sipgate. that means that i want the 911 calls to go out sp2. so according to the @jimates 911 guide, i would have to add the first rule to the beginning of the OutboundCallRoute:

{911:sp2},{([1-9]x?*(Mpli)):pp},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**9:>(Mpp)):pp},{(Mpli):pli}

so i only have to paste "{911:sp2}," (without the quotation marks) to the beginning of the OutboundCallRoute without making any other changes.


(2) but if don't want to subscribe to any E911 service, then i would have add a different rule

{(<911:12223334444>):sp1},{([1-9]x?*(Mpli)):pp},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**9:>(Mpp)):pp},{(Mpli):pli}

where i have to paste "{(<911:12223334444>):sp1}," (without the quotation marks) to the beginning of the OutboundCallRoute without making any other changes, where the call goes out sp1 via GV, and where 12223334444 is the 1-ten-digit telephone number for the emergency phone number.
 

i'm asking if my understanding of this is correct. i appreciate the guidance.

i'm guessing that the official OBihai folks may eventually provide simple wizards to implement setups for 911 and 411 without having to manually do this. although in retrospect this scripting of rules may not be too difficult to eventually understand, there is still a scary learning curve that one has to climb to get even a beginner's understanding of any of all this.


Title: Re: What about 911?? Your Obi can call a Local Emergency Number when you dial 911
Post by: jimates on May 22, 2011, 08:30:55 pm
You are correct in understanding what to add for the modifications.

Obihai could add a couple optional setting in the setup wizard for 911.

911 Voice Service  - drop down with service options
     selecting other than default would modify the OutboundCallRoute for chosen service

Alternate 911 Number - box for entering optional number
     entering a number would also modify the OutboundCallRoute with entered number

They could do the same thing for 411

The Obi has provisions for directing a 911 call in the DigitMaps and CallRoutes, but it is not intended for emergency calling outside of those defaults. Perhaps without any direct options for emergency calling there is no implied responsibility.

I voiced my concern about the possible speed dial 911 conflict and no one was conerned.


Title: Re: What about 911?? Your Obi can call a Local Emergency Number when you dial 911
Post by: ruel on May 23, 2011, 03:24:54 pm
there's a speed dial for 911? i would think that punching in 9-1-1 on the keypad is fast enough. lol. oh well. is that like a ** command or something else? maybe i'm misunderstanding.

oh, btw, i put in the 911 rule on my OBi. thanks.


Title: Re: What about 911?? Your Obi can call a Local Emergency Number when you dial 911
Post by: jimates on May 23, 2011, 10:38:35 pm
there's a speed dial for 911? i would think that punching in 9-1-1 on the keypad is fast enough. lol. oh well. is that like a ** command or something else? maybe i'm misunderstanding.

oh, btw, i put in the 911 rule on my OBi. thanks.
No, there was a concern (minimal it seems) about speed dial only requiring a single or double digit entry, without anything else. You just dial a single digit without having to press * or # etc.

If you press 9, and do not press another digit within 2 seconds, the obi is going to dial the number in speed dial placeholder 9. Same with any digit and slow dialing. I asked about needing to dial 911 and pausing after the first digit and the obi dialing another number. Obihai, and other forum members, seem to think no one will ever experience that situation. They like not having to dial the extra digit for speed dial.

Not a real concern of mine but on other forums, 911 is big concern.


Title: Re: What about 911?? Your Obi can call a Local Emergency Number when you dial 911
Post by: ruel on May 24, 2011, 09:32:04 am
thanks. understood. i think. but that two-second pause scenario could be a problem if someone is somewhat incapacitated and having problems punching in 9-1-1 quickly. i can imagine that happening if someone had a stroke or some other sudden medical health problem but was still somewhat able to coherently dial 9-1-1 but really really really slowly. i'm guessing that's what was being talked about in that other discussion that you mentioned. oh, without my knowing anymore about how this is implemented on the OBi, my guess is this speed dial is not even operational on the OBi if you haven't set it up in the first place on the OBi (and therefore not a problem)?? lol, probably just TMI as far as i'm concerned.

i would probably be more concerned about this if my parents were here and something like that happened and if i wasn't around. geez, if my parents were here, i would probably not be using this OBi and instead would be using the Ooma to avoid these configuration issues and other tech-head problems. lol

oh, related to this with the 911 and the 411, i've put in the 411 rule in the OutboundCallRoute as described by you for calling BING-411. i didn't put in the 411 in the DigitMap and therefore got the delay before it connects. i'm thinking that's not too big of a deal to leave out unless if i get annoyed with the delay, because as far as i'm concerned the less changes that i make then the less chance of me screwing things up. lol. anyways, i was thinking about putting in something like a 111 rule for calling out to my parents' phone number, and a 222 rule for someone else's phone number, etc. i mention this because a recent problem that i have within the last few years, i would assume others have this problem also, is that people have been switching phone numbers, or going only with cell numbers, or switching to some sort of voip service, and therefore the landline numbers that i've long since have had memorized for years are no longer good. i could always pull up the number in the directory on the phone, but i'm thinking something like a 111 or 222 or 333 would be good to implement on my OBi. this is probably nothing new and that people must have already done this on their OBi's and because it's similar to punching in an extension number to call another phone in an office. sorry if this is like old news to other people reading this. lol

oh, have to ask this newbie question: if i upgrade the firmware, will these 911 and 411 settings be lost? or are the settings saved somewhere on the OBi and away from wherever any new firmware is installed? i haven't bothered to upgrade the firmware, except for the first time when i first set up my OBi last month, but if i were to update the firmware, i would like to know if settings don't just go away.


Title: Re: What about 911?? Your Obi can call a Local Emergency Number when you dial 911
Post by: robkaier99 on April 03, 2012, 02:39:39 am
Wow !!! Nice information. I am very much pleased for getting these, Thanks to all .
 


Title: Re: What about 911?? Your Obi can call a Local Emergency Number when you dial 911
Post by: jimates on April 03, 2012, 07:30:54 pm
ruel,

upgrading the firmware will not affect your changes.


Title: Re: What about 911?? Your Obi can call a Local Emergency Number when you dial 911
Post by: RonR on April 03, 2012, 08:19:43 pm
ruel,

upgrading the firmware will not affect your changes.

Do you think he's been waiting almost 11 months for that answer?   ;D


Title: Re: What about 911?? Your Obi can call a Local Emergency Number when you dial 911
Post by: jimates on April 03, 2012, 08:21:58 pm
ruel,

upgrading the firmware will not affect your changes.

Do you think he's been waiting almost 11 months for that answer?   ;D
Maybe. I read every post that comes on the board. Perhaps not every day and at times it has been months between.


Title: Re: What about 911?? Your Obi can call a Local Emergency Number when you dial 911
Post by: jimates on April 03, 2012, 08:23:02 pm
ruel,

upgrading the firmware will not affect your changes.

Do you think he's been waiting almost 11 months for that answer?   ;D
Maybe. I read every post that comes on the board. Perhaps not every day and at times it has been months between. I may not see a response to one of my posts for a while.


Title: Re: What about 911?? Your Obi can call a Local Emergency Number when you dial 911
Post by: ruel on April 03, 2012, 10:15:53 pm
um. how about: Maybe Not? eleven months. yeah. maybe not. LOL

the obi works. haven't bothered to upgrade the firmware for a while. sorry, but me don't treat the obi like windows that me need to do updates all the time. anyways, obi has since made it easier to set up 911 with a checkbox in the obi dashboard menus. ended up not using using 411 at all because me would just go to the internet to find 411 info. the only problem that me have is needing to get a new battery for one of my cordless phones and that's not an obi problem.

oh, me got an email notice about the new message in this discussion thread and took a peek around to refresh my memory about what me was asking about. methinks me should unsubscribe from this thread. lol


Title: Re: What about 911?? Your Obi can call a Local Emergency Number when you dial 911
Post by: Ruff_Talk on May 14, 2012, 10:04:39 am
Maybe someone can help me here.  I am unable to make any changes using the OBI setup wizard.  Can someone please point me in the right direction?  My set is:

Line 1:  GV (Personal line)
Line 2:  GV (Business line)

I am looking to ad 911 access by dialing a local 10 digit number.  I have the OBI100 device.  Any help would be appreciated.


Title: Re: What about 911?? Your Obi can call a Local Emergency Number when you dial 911
Post by: RonR on May 14, 2012, 10:12:03 am
Go directly to these settings:

Physical Interfaces -> PHONE Port -> DigitMap:

([1-9]x?*(Mpli)|[1-9]|[1-9][0-9]|911|**0|***|**1(Msp1)|**2(Msp2)|**9(Mpp)|(Mpli))

Physical Interfaces -> PHONE Port -> OutboundCallRoute:

{([1-9]x?*(Mpli)):pp},{(<911:12125551212>):trunk},{**0:aa},{***:aa2},
{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**9:>(Mpp)):pp},{(Mpli):pli}

where 12125551212 is the non-emergency number and trunk is sp1, sp2, etc.


Title: Re: What about 911?? Your Obi can call a Local Emergency Number when you dial 911
Post by: Ruff_Talk on May 14, 2012, 10:29:19 am
Go directly to these settings:

Physical Interfaces -> PHONE Port -> DigitMap:

([1-9]x?*(Mpli)|[1-9]|[1-9][0-9]|911|**0|***|**1(Msp1)|**2(Msp2)|**9(Mpp)|(Mpli))

Physical Interfaces -> PHONE Port -> OutboundCallRoute:

{([1-9]x?*(Mpli)):pp},{(<911:12125551212>):trunk},{**0:aa},{***:aa2},
{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**9:>(Mpp)):pp},{(Mpli):pli}

where 12125551212 is the non-emergency number and trunk is sp1, sp2, etc.

Hey RonR,

Thanks for your speedy response!  I found the area you were referring to, however, I am still unable to edit anything on that page.  What am I missing?


Title: Re: What about 911?? Your Obi can call a Local Emergency Number when you dial 911
Post by: Ruff_Talk on May 14, 2012, 10:31:12 am
disregard last post.


Title: Re: What about 911?? Your Obi can call a Local Emergency Number when you dial 911
Post by: Ruff_Talk on May 14, 2012, 10:38:33 am
Hey RonR,

It worked like a charm!  Only problem is there is no "emergency 10 digit number" in my area, so the number I have to use is the "non emergency number".  It's better than nothing, I guess.  Thanks again for your help.


Title: Re: What about 911?? Your Obi can call a Local Emergency Number when you dial 911
Post by: maddawg on June 05, 2012, 02:34:27 pm
Thank you for the detailed information.  Have it setup on Freephoneline, but first tested it by calling my home number.  Working good so far.  Don't know if I can call our 911 operator in Toronto to test if it works.  Just hoping it does.


Title: Re: What about 911?? Your Obi can call a Local Emergency Number when you dial 911
Post by: Lostdog on June 20, 2012, 06:41:28 pm
I have an Obi 100 with Google Voice on SP1 and nothing on SP2 and wanted to set up 911 to dial the Los Angeles ten digit emergency services line: 213-928-8206

First I tried this, which didn't work. I got the error message: "There is no service to complete your call":

Physical Interfaces -> PHONE Port -> DigitMap:
from
([1-9]x?*(Mpli)|[1-9]S9|[1-9][0-9]S9|911|**0|***|#|**1(Msp1)|**2(Msp2)|**9(Mpp)|(Mpli))
to
([1-9]x?*(Mpli)|[1-9]|[1-9][0-9]|911|**0|***|**1(Msp1)|**2(Msp2)|**9(Mpp)|(Mpli))

Physical Interfaces -> PHONE Port -> OutboundCallRoute:
from
{([1-9]x?*(Mpli)):pp},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**9:>(Mpp)):pp},{(Mpli):pli}
to
{([1-9]x?*(Mpli)):pp},{(<911:12139288206>):trunk},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**9:>(Mpp)):pp},{(Mpli):pli}

After fiddling with various configurations and not knowing what I was doing, I stumbled on to this, which worked:

Physical Interfaces -> PHONE Port -> DigitMap:  Back to ObiTALK settings (checked)

Physical Interfaces -> PHONE Port -> OutboundCallRoute:
from
{([1-9]x?*(Mpli)):pp},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**9:>(Mpp)):pp},{(Mpli):pli}
to
{([1-9]x?*(Mpli)):pp},{(<911:12139288206>):sp1},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**9:>(Mpp)):pp},{(Mpli):pli}

I have no idea what I'm doing, nor why this worked and the other way didn't.  I just hope that if you're reading this, and if you are as big an ignorant fool as I am, I managed to save you some time.


Title: Re: What about 911?? Your Obi can call a Local Emergency Number when you dial 911
Post by: hpmoon on July 02, 2012, 10:26:55 pm
These instructions are horrible and outdated.  There is no way to simply disable Auto Provisioning inside the category Auto Provisioning as instructed.  There is a multitude of various settings on that Auto Provisioning screen.  So the instruction to "disable Auto Provisioning" is totally worthless.

Also, the default string you mentioned for Phone OutboundCallRoute is totally different than what I see on my default, fresh 110, which says, "{([1-9]x?*(Mpli)):pp},{(<#:>|911):li},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp},{(Mpli):pli}"

So was the advice "official," or just some hobbyists suggestions?


Title: Re: What about 911?? Your Obi can call a Local Emergency Number when you dial 911
Post by: jimates on July 02, 2012, 11:30:20 pm
These instructions are horrible and outdated.

That is a true statement considering the configuration was put together 16 months ago.

Also, the default string you mentioned for Phone OutboundCallRoute is totally different................

Again, true. There have been a dozen or more firmware updates since we first started using the Obi.

When we first started using the Obi, 17+ months ago, we were just interested in the basic daily operation. Now that we use more complex digit maps and call routes, there are many options to accomplish this process; but you can still use the basic alteration of the phone port settings to accomplish this.


Title: Re: What about 911?? Your Obi can call a Local Emergency Number when you dial 911
Post by: Phillip on February 11, 2013, 07:22:40 pm
Thanks to everyone that contributed to this thread. I have found it a facinating learning experience. Now, seven month later, we're back and I need some help.

 I have an OBi100 and I want to modify the setup as follows:

DEFAULT
Setup Wizard>Outbound Settings>Phone DigitMap>
([1-9]x?*(Mpli)|[1-9]S9|[1-9][0-9]S9|911|**0|***|#|**1(Msp1)|**2(Msp2)|**9(Mpp)|(Mpli))

MODIFIED
Setup Wizard>Outbound Settings>Phone DigitMap>
([1-9]x?*(Mpli)|[1-9]S9|[1-9][0-9]S9|911|411|**0|***|#|**1(Msp1)|**2(Msp2)|**9(Mpp)|(Mpli))

DEFAULT
Setup Wizard>Outbound Settings>Phone OutboundCallRoute>
{([1-9]x?*(Mpli)):pp},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**9:>(Mpp)):pp},{(Mpli):pli}

MODIFIED
Setup Wizard>Outbound Settings>Phone OutboundCallRoute>
{(<911:7136259911>):sp1},{(<411:18002464411>):sp1},{(<#:>):li},{([1-9]x?*(Mpli)):pp},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**9:>(Mpp)):pp},{(Mpli):pli}

If I understand what is written in this thread correctly, then this should work. But I would like someone with more experience that I to read it over before I make the actual changes. This is to our home number and we have some very sick family members right now. I can't afford to 'brick' this thing or even have it offline for any length of time.

Thanks!

Concerning local governments that claims not to have 10 digit access to 911, you might want to investigate further:

I too was told that there was only 10 digit access to the non-emergency side of emergency dispatch. But I was persistent and called back and each time asked for someone different. Each time I learned something new: (This is in Houston Texas)

The non-emergency volunteer said no way; that I had to call the non-emergency line.
I started throwing acronyms and tech jargon at her; she got her supervisor. ;) Her Supervisor didn't know, but transferred me to an HPD information officer. He didn't know and said I had to call the non-emergency line and ask. (See the circle? I wasn't buying it!)

I asked that the information officer transfer me to the Sargent in dispatch. When he did, I introduced myself as a tech for (one of my DBAs) and explained that I was installing a non-standard phone system and needed to configure it for 10 digit 911 access because the VoiP provider didn't offer 911 access. He asked if this was for a business line or a residential line; explaining that 10 digit access was not available to residential lines... ;) I said both, citing county rules on home businesses. He approved and started being more cooperative.

The Sargent in dispatch said I had to speak to an Emergency Call Center Supervisor to set up the 911 test call. ** Before I would let him transfer me, I asked that he confirm the access number that I had. I gave him a phone number and he said no, then gave me the right one.  ;D  Success!!!

I spoke to a number of other people and finally ended up with the Harris County 911 District office. The manager there was pretty tight lipped until I engaged him in a conversation about  free phone service through GV and Obi. He liked not having to pay a phone bill! Before it was all over, he confirmed my access number and said no 10 digit line was part of the automatic location system. I would be asked for the address. But he also told me that it rang directly in the 911 call center and my call would enter the cue just like any other call. Good to know! The number is listed above in my Phone OutboundCallRoute entry.

I hope this information is useful. Good Luck!

EDIT ************************

I have since submitted the changes above and they seem to work - except for the 411 800 number which rings into infinity. But I think I know where to find that fix, so I'm off to the races again! Thanks!


Title: Re: What about 911?? Your Obi can call a Local Emergency Number when you dial 911
Post by: lhm. on February 12, 2013, 06:34:36 am
 "said no 10 digit line was part of the automatic location system. I would be asked for the address. But he also told me that it rang directly in the 911 call center and my call would enter the cue just like any other call."

Ask them what happens if all dispatchers are busy on 911 calls. More than likely you will get a recording that says "If this an emergency call 911 or call back at a less busy time." Been there done that.


18002464411 is a non functioning #. Use to be Bing411/Microsoft.