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General Support => Installation and Set-Up (Devices) => Topic started by: pc44 on July 11, 2012, 11:10:47 am



Title: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: pc44 on July 11, 2012, 11:10:47 am
Callcentric and Google Voice Setup Guide (with CNAM)

With several now asking for setup instructions for using Callcentric (CC) Caller ID Name (CNAM) in conjunction with Google Voice (GV), here is a general guide with basic setup information to achieve this goal.  This post can be edited when necessary.


Overview

Your friend calling your GV Number ==> GV Forwards to your CC Number ==> CC Forwards call to your OBi


Account Setup:
  • Purchase the OBi. (http://www.obihai.com/how-to-get.html)  Any of the existing OBi models 100, 110, or 202 will work.
  • Sign-up for a Google Voice Account (http://www.google.com/voice), unless you have already done so.
  • Configure the OBi for your GV account using the instructions located here (http://www.obitalk.com/forum/index.php?topic=62.0).
  • Sign-up for a Callcentric Free Phone Number (http://www.callcentric.com/did/), unless you have already done so.
    • CC's Free Phone Number presently incurs a $1.50 monthly fee. (http://www.callcentric.com/faq/23#159)
    • This CC fee offers 911 service through CC (http://www.callcentric.com/911/) if setup correctly on the OBi.  For more information, see What about 911? (http://www.obitalk.com/forum/index.php?topic=339.0) (Thanks Jimates)
  • Write down the account information provided to you by CC during sign-up.
  • Enable CNAM on your CC Account. (http://www.callcentric.com/faq/31/223) (Thanks MRTT)


Inside your OBi 100/110/202:
  • Choose which Voice Service you will use with CC (SP1, SP2, SP3, or SP4)
  • Configure the following based on which SP/Profile you chose to use with CC:
    • Service Providers > ITSP Profile X > General -> Name: Callcentric
    • Service Providers > ITSP Profile X > SIP -> ProxyServer: callcentric.com
    • Service Providers > ITSP Profile X > SIP -> RegistrarServer: callcentric.com
    • Service Providers > ITSP Profile X > SIP -> UserAgentDomain: callcentric.com
    • Service Providers > ITSP Profile X > SIP -> OutboundProxy: callcentric.com
    • Voice Services > SPX Service -> AuthUserName: 1777nnnnnnnn
    • Voice Services > SPX Service -> AuthPassword: yourCCpassword
      • Substitute your personal setup details with the above green fields
      • Make sure you are entering your CC 1777 account number and not your CC phone number for AuthUserName


Within Google Voice's Account -> Settings -> Phones:
  • Add your CC Phone Number (516/631/845/914/917) to your GV account (https://www.google.com/voice#phones)
  • Receive and complete the Google Verification Call (Thanks mo832)
  • Un-check Google Chat as a forwarding phone
  • Check your Callcentric number as a forwarding phone
  • Ask someone to place a call to your GV number to test your setup


Troubleshooting:
    1) Make sure that your GV Number is set to Forward to your CC Number (Area Code 917/914/845/631/516)
    2) Make sure that your GV Number is not set to Forward to Google Chat
    3) Make sure that CC is successfully registering (Status -> System Status)


Following these steps, you "should" be able to view Caller ID Names on your incoming calls.  If not, let us know, and we will do our best to quickly find someone to blame. :D  For $1.50 per month, you now have CC incoming Caller ID Name, GV incoming/outgoing calls (free until end of 2012), and CC 911 service if setup correctly.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: MRTT on July 11, 2012, 08:21:04 pm
Dunno if it's the same for everyone, but for me, I had to:

1) Enable CNAM in callcentric. (disabled by default?)
2) Remove UserAgentDomain on the obi setup.

Otherwise, I kept getting authentication errors (but could login with the same credentials with soft phone, so I knew they were fine.)

And the phone book entry in callcentric does override the CNAM, very handy for vague cell phones that come up "City, State"  you can make them come up as "Aunt Ruth"

Too bad google voice doesn't offer this directly, I would have paid _just_ for that.

I think pc44's post should be Sticky'd!!

--
MRTT


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: jimates on July 12, 2012, 05:24:00 am
Great guide pc44.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: tome on July 12, 2012, 06:47:09 am
Dunno if it's the same for everyone, but for me, I had to:

1) Enable CNAM in callcentric. (disabled by default?)
2) Remove UserAgentDomain on the obi setup.

#1 is important.  CNAM is disabled by default on CallCentric configuration.  You must go into the Callcentric preferences for this number and enable "Caller ID with Name".

I didn't have to remove the UserAgentDomain and I don't think you should have to, but not sure why you had to MRTT.

Tom


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: pc44 on July 12, 2012, 07:05:30 am
Thanks Jim!

MRTT, thanks for the heads up on needing to enable CNAM for CC.  Also, thanks Tom, for confirming.

Original post updated. :)
pc44


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Fasttimes on July 16, 2012, 01:26:26 pm
Yes, CC cnam is off by default.  Works now!


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: TheDreamer on July 21, 2012, 08:58:56 pm
I don't get it...why are we paying for 911 if the Callcentric number is only for receiving calls?  And, more importantly, only to get name display?


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Rick on July 22, 2012, 09:12:27 am
How does this impact someone that has setup Callcentric for E911, paying $1.50 a month, WITHOUT getting one of these NY numbers?

What impact does this have on Google Voice capabilities, if any (the answer should be none).?


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: carl on July 22, 2012, 09:04:02 pm
Dreamer : The number is for outgoing calls as well, only you have to pay for them. And since Callcentric provides high quality and reliability and certain call features like 3 and 4 way calling some other providers do not, it is a very good idea to go for this offer.
Rick : I do not think you can have Callcentric 911 service without a phone number, but why for heaven's sake would somebody not want a FREE number ?


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Stewart on July 22, 2012, 10:59:59 pm
You can have 911 service from CC without a number.

In fact, whether you have a number from them or not, when you call 911, you are automatically assigned a temporary DID that will ring back to the device you are calling from (assuming that it is registered).  That way, if you hang up prematurely or get disconnected, the dispatcher can reliably call you back, even if e.g. your regular DID is set to forward to uncle George.

Most good BYOD providers implement 911 that way.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Rick on July 23, 2012, 08:17:01 am
You can have 911 service from CC without a number.

In fact, whether you have a number from them or not, when you call 911, you are automatically assigned a temporary DID that will ring back to the device you are calling from (assuming that it is registered).  That way, if you hang up prematurely or get disconnected, the dispatcher can reliably call you back, even if e.g. your regular DID is set to forward to uncle George.

Most good BYOD providers implement 911 that way.

Right, that's how mine works now.  I wanted to ensure that if you then add a NY number, you aren't charged another $1.50 a month for E911, since you're already paying for it.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Stu-be on July 24, 2012, 12:25:48 pm
There is a portion of your instructions that has me in a bit of a quandry. 

"Within Google Voice's Account -> Settings -> Phones:
•Add your CC Phone Number (516/631/845/914/917) to your GV account
•Un-check Google Chat as a forwarding phone
•Check your Callcentric number as a forwarding phone"

Before I try this there is one thing I am wondering about.  Please understand that this question comes from an unsaavy uer.


If in the process of adding CNAM through Callcentric I would have to uncheck Google Chat as my forwarding phone, wouldn't I lose some of the key Google Voice features as a trade-off for getting CNAM on my incoming calls?  In particular, transcription of voicemail messages, notification of calls in my gmail, and the ability to read these messages in my gmail?   

If so, this doesn't seem like a very good trade-off just to get a Caller ID with names.  If not, what am I  misunderstanding?


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Dixon on July 24, 2012, 12:28:49 pm
You do not lose GV voice mail and transcription.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: jimates on July 24, 2012, 02:14:50 pm
There is a portion of your instructions that has me in a bit of a quandry. 

"Within Google Voice's Account -> Settings -> Phones:
•Add your CC Phone Number (516/631/845/914/917) to your GV account
•Un-check Google Chat as a forwarding phone
•Check your Callcentric number as a forwarding phone"

Before I try this there is one thing I am wondering about.  Please understand that this question comes from an unsaavy uer.


If in the process of adding CNAM through Callcentric I would have to uncheck Google Chat as my forwarding phone, wouldn't I lose some of the key Google Voice features as a trade-off for getting CNAM on my incoming calls?  In particular, transcription of voicemail messages, notification of calls in my gmail, and the ability to read these messages in my gmail?   

If so, this doesn't seem like a very good trade-off just to get a Caller ID with names.  If not, what am I  misunderstanding?
Everything is still the same as far as google voice. All you are doing is changing the route the call takes to get to your Obi. Calls still come through google voice, they route to CC and then to the Obi; instead of direct to the Obi from google voice.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Stu-be on July 24, 2012, 04:13:45 pm
Well bear with me as I get dumb and dumberer.

"Within Google Voice's Account -> Settings -> Phones:
•Add your CC Phone Number (516/631/845/914/917) to your GV account
•Un-check Google Chat as a forwarding phone
•Check your Callcentric number as a forwarding phone"

This seems like a Catch 22.  I must have missed some nuance.

I've got my CC phone number.  I attempt to add it to GV, but GV wants to dial it and have me verify that it's mine giving two digit verification.  Only problem is I can't verify it because nothing is set up to ring at GV.  The GV call gets lost in the ozone and I can't add my CC number to my GV account.   I see call attempts on the CC call registry without connect.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: QBZappy on July 24, 2012, 05:42:03 pm
Stu-be,

This seems like a Catch 22. 

Did you use the CC DID number to setup your GV number? GV needs a confirmation that the number is yours. That is your Catch 22 situation. You should have used your cell.

If I understand you correctly you will need to temporarily set up the OBi to receive calls directly from CC. Do not try the GV->CC scheme until the CC DID is confirmed by GV to belong to you. You may need to activate the outgoing calls with CC, at least to make that first call. That means that you will need to drop some money in the account. I'm not sure but I think that you may be able to revert to the free incoming after.

The alternative is to start over, now that you know how to avoid the Catch 22.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: CoalMinerRetired on July 24, 2012, 06:43:44 pm
I haven't seen this discussed yet. When setting up GV > CC (with CNAM), is there any delay added, delay-to-ring is specifically what I'm asking about here?


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: QBZappy on July 24, 2012, 07:13:20 pm
CoalMinerRetired,

We have discussed this here in this thread:

http://www.obitalk.com/forum/index.php?topic=3024.msg24193#msg24193


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Stu-be on July 24, 2012, 07:55:49 pm
Stu-be,

This seems like a Catch 22. 

Did you use the CC DID number to setup your GV number? GV needs a confirmation that the number is yours. That is your Catch 22 situation. You should have used your cell.

If I understand you correctly you will need to temporarily set up the OBi to receive calls directly from CC. Do not try the GV->CC scheme until the CC DID is confirmed by GV to belong to you. You may need to activate the outgoing calls with CC, at least to make that first call. That means that you will need to drop some money in the account. I'm not sure but I think that you may be able to revert to the free incoming after.

The alternative is to start over, now that you know how to avoid the Catch 22.


I set up my Google Voice number a couple of months ago. Along with my Obi100 it has been my landline. My cellphone is listed as the mandatory other number with Google Chat.
Did CC even request a phone number when applying?  I don't recall putting one in, but I guess I must have.  I tried putting my cellphone  number into CC's "Call Treatment" section Redirect call to this Number, but it didn't ring when I called the CC number over my OBi'ed GV line.  Oh well.  I guess it's time to cancel it and start over again.  Tomorrow is another day.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: pc44 on July 25, 2012, 07:53:53 am
Hi Stu-be,

Please first complete the instructions located under the heading "Inside your OBi 100/110/202:" and then try to add your CC number to Google Voice again.  Now, when GV tries to verify your CC number by calling you, you should be able to answer the call and hear the audio PIN.

Hope it helps,
pc44


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Stu-be on July 25, 2012, 08:02:32 am
Thanks PC44, 
The troubleshooter  at CC informed me that my CC number was NOT linked to any other number (GV or otherwise) during the CC set-up.  As such, I didn't see what good it would do me to cancel and start over, again.  I will do as you suggest and then try the GV hook-up, again. 
I appreciate both your guide and your guidance.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: VOIPisGreat on July 27, 2012, 12:11:02 pm
There is a portion of your instructions that has me in a bit of a quandry. 

"Within Google Voice's Account -> Settings -> Phones:
•Add your CC Phone Number (516/631/845/914/917) to your GV account
•Un-check Google Chat as a forwarding phone
•Check your Callcentric number as a forwarding phone"

Before I try this there is one thing I am wondering about.  Please understand that this question comes from an unsaavy uer.


If in the process of adding CNAM through Callcentric I would have to uncheck Google Chat as my forwarding phone, wouldn't I lose some of the key Google Voice features as a trade-off for getting CNAM on my incoming calls?  In particular, transcription of voicemail messages, notification of calls in my gmail, and the ability to read these messages in my gmail?   

If so, this doesn't seem like a very good trade-off just to get a Caller ID with names.  If not, what am I  misunderstanding?
Everything is still the same as far as google voice. All you are doing is changing the route the call takes to get to your Obi. Calls still come through google voice, they route to CC and then to the Obi; instead of direct to the Obi from google voice.

But you'd lose the VM notification thru the handset, no? To me this would be a deal breaker.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: jimates on July 27, 2012, 04:14:46 pm
But you'd lose the VM notification thru the handset, no? To me this would be a deal breaker.

I don't know, does CC support either type of voicemail notification?


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Nemesis on July 29, 2012, 11:56:34 am
Now quick question about this setup, will this allow me to set my Google voice as my outgoing provider for making calls? Cause all I would want the callcentic for would be its 911 services.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: pc44 on July 29, 2012, 12:07:37 pm
Now quick question about this setup, will this allow me to set my Google voice as my outgoing provider for making calls? Cause all I would want the callcentic for would be its 911 services.

Hi Nemesis,

Yes.  Using this setup, you can still use GV for outgoing calls!!

Just make sure your PrimaryLine is still set to your GV Service Provider.

pc44 :)


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Nemesis on July 29, 2012, 02:00:42 pm
Awesome, glad to hear it. Thanks for the tutorial. Just ordered the obi100 and I'm looking forwarding to hooking it up.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: pc44 on July 29, 2012, 04:25:35 pm
No problem.  Keep us posted on your success!  :)

pc44


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: lhm. on July 30, 2012, 06:33:23 am
There is a portion of your instructions that has me in a bit of a quandry. 

"Within Google Voice's Account -> Settings -> Phones:
•Add your CC Phone Number (516/631/845/914/917) to your GV account
•Un-check Google Chat as a forwarding phone
•Check your Callcentric number as a forwarding phone"

Before I try this there is one thing I am wondering about.  Please understand that this question comes from an unsaavy uer.


If in the process of adding CNAM through Callcentric I would have to uncheck Google Chat as my forwarding phone, wouldn't I lose some of the key Google Voice features as a trade-off for getting CNAM on my incoming calls?  In particular, transcription of voicemail messages, notification of calls in my gmail, and the ability to read these messages in my gmail?   

If so, this doesn't seem like a very good trade-off just to get a Caller ID with names.  If not, what am I  misunderstanding?
Everything is still the same as far as google voice. All you are doing is changing the route the call takes to get to your Obi. Calls still come through google voice, they route to CC and then to the Obi; instead of direct to the Obi from google voice.

But you'd lose the VM notification thru the handset, no? To me this would be a deal breaker.

If GV is on SP1 and CC SP2 with GV chat unchecked in GV, you will still receive the VMI.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: VOIPisGreat on July 30, 2012, 10:36:38 am
There is a portion of your instructions that has me in a bit of a quandry. 

"Within Google Voice's Account -> Settings -> Phones:
•Add your CC Phone Number (516/631/845/914/917) to your GV account
•Un-check Google Chat as a forwarding phone
•Check your Callcentric number as a forwarding phone"

Before I try this there is one thing I am wondering about.  Please understand that this question comes from an unsaavy uer.


If in the process of adding CNAM through Callcentric I would have to uncheck Google Chat as my forwarding phone, wouldn't I lose some of the key Google Voice features as a trade-off for getting CNAM on my incoming calls?  In particular, transcription of voicemail messages, notification of calls in my gmail, and the ability to read these messages in my gmail?   

If so, this doesn't seem like a very good trade-off just to get a Caller ID with names.  If not, what am I  misunderstanding?
Everything is still the same as far as google voice. All you are doing is changing the route the call takes to get to your Obi. Calls still come through google voice, they route to CC and then to the Obi; instead of direct to the Obi from google voice.

But you'd lose the VM notification thru the handset, no? To me this would be a deal breaker.

If GV is on SP1 and CC SP2 with GV chat unchecked in GV, you will still receive the VMI.

Is that the VMI on the CC VM or GV VM or both?


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Stu-be on July 30, 2012, 07:29:57 pm
I was ultimately able to get CC to work with my OBi100. Here was how. System Management>Auto Provisioning>ISTP Provisioning>Method:Disabled   and
System Management>Auto Provisioning>OBITalk Provisioning>Method: Disabled

Until then, I was unable to get the CC instructions to stay in place within my system.  Now they do and the CC CNAM is currently working on 3 of my 4 phones. 

The 4th phone is circa 1994.  I am wondering if this is a system that just isn't going to work on that phone.  Comcast and Cox CNAM had always worked on that phone --- not CC.  Something about their CNAM must be different.  Oh well.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: CoalMinerRetired on July 31, 2012, 08:35:19 pm
Have you looked at CC instructions for configuring an obi100? Found here:http://www.callcentric.com/support/device/obihai/obi100

CC also has detailed instructions for an obi202. Why this is relevant in yotu case with a 100 is CC's instructions (for the 202 they have lots of details) are different than what you get when you use ObiTalk provisioning, CC shows to set several more fields than than what the ObiTalk dashboard does.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Nemesis on August 02, 2012, 07:42:09 pm
If you forward google voice incoming calls to CC, does CC charge you for incoming calls?


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: pc44 on August 03, 2012, 07:17:11 am
If you forward google voice incoming calls to CC, does CC charge you for incoming calls?

Not if you sign-up for the Free Phone Number on CC.  CC's Free Phone Number currently lists Unlimited Incoming Minutes. (http://www.callcentric.com/did/)  Of course, you will still have to pay the flat $1.50 monthly fee, per CC's present terms (http://www.callcentric.com/faq/23#159).

pc44


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Nemesis on August 03, 2012, 10:45:31 am
Thanks for the insight, probably should have looked at their site for that, but its good to bring all these questions under one place in my opinion :) lol  But just as an FYI, i don't know if they increased the cost, or its based on area, but my cost recovery fee for 911 service was $3.00.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: pc44 on August 03, 2012, 04:18:40 pm
Not sure if it is based on area code.  It seems like CC charges $1.50/month plus $1.50 setup; so I could understand a $3.00 fee for the first month only.  See CC 911 Cost Recovery Fee (http://www.callcentric.com/faq/23#159).

How many months have you been with CC so far?
pc44


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Nemesis on August 03, 2012, 04:41:36 pm
I just got my obi yesterday and signed up for CC today, so that maybe where the $3.00 is comings from.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: pc44 on August 03, 2012, 06:07:48 pm
Great! :)  Let's hope you're back to the $1.50/month soon.

Congrats on your New OBi !!!!!
pc44


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Nemesis on August 04, 2012, 08:47:23 am
Thanks, works great and was easy to set up so far :)


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: ccclapp on August 24, 2012, 05:13:39 am
I'm not sure it was pointed out in this thread, but isnt it true there is another huge benefit to this setup:

You get the Caller Name Announce feature in GV to work on the OBi, where the default GV / obi config does not get it.  The reason the default config doesn't get it is because that config relies on GV -> google talk -> obi and google talk prevents it.  With this CC config the Caller Name Anounce bypasses google talk and goes: GV -> CC -> obi and works properly.

Note: the above will be true of any sip, etc between GV and obi, not just CC.

For me this is the primary reason for doing this config.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: CoalMinerRetired on August 25, 2012, 05:49:11 am
I'm not sure it was pointed out in this thread, but isnt it true there is another huge benefit to this setup:

You get the Caller Name Announce feature in GV to work on the OBi, where the default GV / obi config does not get it.  The reason the default config doesn't get it is because that config relies on GV -> google talk -> obi and google talk prevents it.  With this CC config the Caller Name Anounce bypasses google talk and goes: GV -> CC -> obi and works properly.

Note: the above will be true of any sip, etc between GV and obi, not just CC.

For me this is the primary reason for doing this config.
Yes, that is a benefit.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: BCloud on September 04, 2012, 02:45:16 pm
This setup works for me: CID now displays names of the caller. However I'm receiving a stuttered ring when I make test calls from my cell phone.

Any Ideas why or how to fix?


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: BCloud on September 06, 2012, 08:40:06 am
I managed to figure it out. SP2 has a completely different ring profile and pattern than SP1 which my phyical cordless phone could not handle.

I simply swapped Callcentric to SP1 (for inbound calls, 911, CNAM), and GV to SP2 (for outbound, local number).

Problem solved. ;D


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: jimates on September 06, 2012, 09:14:33 am
Or you could have just changed the X_RingProfile for SP1 and SP2.

Voice Service -> SP1 Service -> SP1 Service -> X_RingProfile = A or B

I set both of mine to A, since my gogole voice calls on SP1 aren't delivered to the phone anymore.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: CoalMinerRetired on September 06, 2012, 09:22:48 am
I realize I'm late to the party here. Can someone clarify a point on MWI and stutter dialtone, please?

If one does the setup scenario here with GV, CC and their CNAM, does that give up the ability to have th MWI and VMWI (stutter and light) activate based on unread VMs in GV's VM? 


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: jimates on September 06, 2012, 10:14:56 am
I tested it once with my daughters Obi.

I changed the set up to use SP2 (Callcentric) and send SP1 (google voice calls) to nowhere {}.
I enabled the MW items on her Obi for SP1 (google voice), and left those for SP2 off.
I called her google voice number and left a message.
In a short while there was a blinking light on her phone and then the stutter dial tone when I took the phone off-hook.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: CoalMinerRetired on September 06, 2012, 10:51:23 am
That's good to know.  I was half expecting to hear it does not work. And your test means the signaling driving these indicators gets through even with Forward to Google Chat unchecked.  Maybe via SIP signaling, ... more than I want to digest at the moment.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: jimates on September 06, 2012, 12:37:40 pm
It is logical that it should work. Google voice is still set up on the Obi so the Obi is still checking the status, if selected. The forwarding phones list is really not relevant to the Obi.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: CoalMinerRetired on September 06, 2012, 01:03:49 pm
To me this means the signaling for the MWI/VMWI goes through the SIP 'channel', as opposed to being dependent upon the Google Chat 'channel/connection'.  In analog telephony, these signals for MWI/VMWI go through the two-wire 'trunk', and somehow I relate that concept to a Google Chat connection.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: jimates on September 06, 2012, 01:32:27 pm
google doesn't use sip, but the idea is the same.

The connection between Obi and Google is initiated from the Obi, not from Google.

In an analog system, the status is sent to the phone by the provider. (the phone has no capability of checking the status.
With this system, it is the Obi that checks the status from the provider. (that is why there is often a delay from real time status).

Delivery of calls to an endpoint by google are irrelevant. 


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: BCloud on September 06, 2012, 02:23:17 pm
The GV WMI is one frustration point for me. ??? When I enable voicemail notification on the obitalk portal, the VM notification Icon on my phone turns on, and stays on even if I've there is no message.

I would really like it to display only when I actually have an unread message.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: CoalMinerRetired on September 06, 2012, 02:52:11 pm
The GV WMI is one frustration point for me. ??? When I enable voicemail notification on the obitalk portal, the VM notification Icon on my phone turns on, and stays on even if I've there is no message.

I would really like it to display only when I actually have an unread message.
Check for unread messages, in GV (not email in GMAIL) in Trash, Spam, Archived, etc. Check if any unread Text messages also.  It seems to be not fully clarified exactly why or how this works, and/or there's some ambiguity to it all.

Also, be sure you have the latest firmware.

If above doesn't solve the problem, do you possibly have two or more voice services (SP1, SP2, etc) pointed to the phone port (ph or ph2) with the notification light? Do any of the services have unread messages?


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: CoalMinerRetired on September 06, 2012, 02:55:30 pm
google doesn't use sip, but the idea is the same.

The connection between Obi and Google is initiated from the Obi, not from Google.

In an analog system, the status is sent to the phone by the provider. (the phone has no capability of checking the status.
With this system, it is the Obi that checks the status from the provider. (that is why there is often a delay from real time status).

Delivery of calls to an endpoint by google are irrelevant. 
I think what you're saying is since GV <> OBi doesn't use SIP, there's another 'channel' in use (initiated by Obi not GV, I understand that), that is not (dependent upon the) Google Chat 'channel.'


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: jimates on September 06, 2012, 04:05:16 pm
google doesn't use sip, but the idea is the same.

The connection between Obi and Google is initiated from the Obi, not from Google.

In an analog system, the status is sent to the phone by the provider. (the phone has no capability of checking the status.
With this system, it is the Obi that checks the status from the provider. (that is why there is often a delay from real time status).

Delivery of calls to an endpoint by google are irrelevant. 
I think what you're saying is since GV <> OBi doesn't use SIP, there's another 'channel' in use (initiated by Obi not GV, I understand that), that is not (dependent upon the) Google Chat 'channel.'
True.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: BCloud on September 06, 2012, 04:46:13 pm
The GV WMI is one frustration point for me. ??? When I enable voicemail notification on the obitalk portal, the VM notification Icon on my phone turns on, and stays on even if I've there is no message.

I would really like it to display only when I actually have an unread message.
Check for unread messages, in GV (not email in GMAIL) in Trash, Spam, Archived, etc. Check if any unread Text messages also.  It seems to be not fully clarified exactly why or how this works, and/or there's some ambiguity to it all.

Also, be sure you have the latest firmware.

If above doesn't solve the problem, do you possibly have two or more voice services (SP1, SP2, etc) pointed to the phone port (ph or ph2) with the notification light? Do any of the services have unread messages?

Thanks for the help! It seems as thought I had stuff in my spam folder, and missed calls in my inbox. I turned off send missed calls to inbox, emptied the inbox and tada! The notification turned off.  :D


Title: How does Enable/Disable Call Waiting work in this configuration?
Post by: CoalMinerRetired on September 28, 2012, 09:48:26 am
The new feature 'Disable/Enable Call Waiting for one call only' (http://www.obitalk.com/forum/index.php?topic=9.msg27848#msg27848) has me wondering how either form of Call Waiting (persistent or one call only) works in this arrangement.

Scenario: I make an out going call using SP1 which uses GV.  My SP2 is CallCentric, I have call forwarding setup as explained here (this works great BTW). Both SP1 and SP2 use port ph1. Therefore all incoming calls, even those to GV come in on SP2

On an analog handset connected to ph1, I have some speed dials setup using *56 and *57 as a prefix (*56 and *57 is Enable and Disable Call Waiting). But that disables or enables Call Waiting on the outbound call on GV. When someone calls the GV number, it routes to CallCentric on SP2, and rings as a call waiting call on ph1? I think I saw that exact behavior yesterday.

How would one send the *57 or *56 to SP2 when making an outbound call on SP1? Something tricky in a digit map somewhere?


EDIT: I just used this feature, and I see that doing *57 on an outgoing call on SP1 disables call waiting on incoming calls on SP2.  I take that to mean the *57 code applies to the physical phone port and also to any SPs routing calls to the port. So my question is asked and answered.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: jimates on September 28, 2012, 07:10:22 pm
I was going to say, call waiting pertains to the phone1 or phone2 port, not the service.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: sdKeith on October 07, 2012, 10:34:11 pm
I've followed the instructions, but my problem is I can't verify my Callcentric number in Google Voice.   My phone rings but I don't get the prompt message to enter the code.   I've tried just entering it, but that doesn't work.  I'm using a free Callcentric NY number.  Any suggestions?


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: CoalMinerRetired on October 08, 2012, 04:35:58 am
Can you receive calls on your Callcentric number from another phone, mobile or landline?

CC is recovering from a recent 'attack,' so make sure you have their latest configuration tweaks, see this post (http://www.obitalk.com/forum/index.php?topic=4304.msg28229#msg28229), notice the prefix before some of callcentric.com field values.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: jimates on October 08, 2012, 08:22:38 am
As CoalMinerRetired pointed out, you must go into Obi Expert to configure CC now. Basic dashboard settings don't work (unless Obihai makes the changes).


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Wuwu on December 18, 2012, 07:46:24 pm
Hello fellow OBI users,

I am having an issue with my OBI 202 using Callcentric - for whatever reason - many calls go to voicemail before ringing on the 202  :'( .  It seems that this issue presented itself before and appeared to have also been resolved before (based on this forum post http://productforums.google.com/forum/#!msg/voice/pQ0IMYd_1Mk/uK_ce-bkLfQJ )

Does anyone have suggestions?

Thank you in advance!!  ;D


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: CoalMinerRetired on December 19, 2012, 04:32:31 am
I'm not sure what happened to me is related to your issue, but it sounds similar. Edit to add it's not what was described in the linked thread on the GV product forums.

Yesterday, after 16 days uptime, I had to reboot by Obi202. GV calls forwarded to a CC number stopped ringing in the Obi.  The odd part, (i.e., new behavior I never observed before) is the Obi showed the CC number as registered, ... expire in xx seconds.  But on the CC dashboard the phone showed as "your phone is not registered", and if I called the CC DID number directly, calls showed as received in the CC Calls Received log.  

I have two CC DID's configured on on Obi202 with two GV numbers. Only one of the two CC numbers did this. The other unusual part is the process worked fine until one day it just stopped ringing in the Obi, it took a few calls ringing a second GV forward to number to realize the CC number on the obi was not ringing.  So now I'll be watching for it again.

You asked for ideas. Check the CC log to tell if your calls all arrive at CC, and look at the CC dashboard to tell if your "phone" is registered.

I was actually hoping to get to a milestone of 30 days of uninterrupted uptime with the GV and CC/CNAM scheme following the recent CC issues, but no such luck getting there yet.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: CoalMinerRetired on January 07, 2013, 05:45:23 pm
Once again time to re-open this classic thread.  To ask, if or how this scheme is going to work with the latest feature Google Voice Multi-Ring?  Release Notes here (http://www.obitalk.com/forum/index.php?topic=9.msg32135#msg32135).
Quote
OBi202 / OBi302:
- Google Voice Multi-Ring:
Use the same Google account on multiple OBi202 devices. Incoming calls to the associated Google Voice number will ring all OBi202 endpoints and the and the stand-alone Google Talk app (Gmail browser-based phone calling excluded).

My best guess without actually implementing it to test is we'd need a separate CC inbound number for each Obi-GV Multi Ring.  Which leads to another point, since you uncheck Google Chat in GV settings, you cannot 'mix-and-match' when doing two or more Obis.  I'm also suspicious the forward to Google Chat must be checked for the multi ring to work.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: JGKos on January 15, 2013, 09:15:14 am
Hey everyone,

I'm all new to this, and have spent the last week going through the forums to try and get a better handle on how to use my new Obi110 w/ GV.

I have everything all set-up, and working correctly, when I went to tackle my 2 only issues.

1. 911 service
2. caller-ID

In looking through the forums here, these issues seem to be a shortfall of GV, and both issues can be solved through Callcentric.  I have been following the set-up guide to allow this functionality

http://www.obitalk.com/forum/index.php?topic=3024.0

I have a CallCentric account (Pay per Call service to allow 911 service)  In following the guide, I am told to enter my CC # into GV and forward all calls to that number.  I also see that I need to add the NON (777)# issued to me from CC.  Under my dashboard in CC, I only have the 777 # listed, which GV will not use (does not match country)

Am I doing this right?  I do not see anything in the forums addressing this question.

much thanks for the help

JK


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: CoalMinerRetired on January 15, 2013, 10:06:16 am
I have a CallCentric account (Pay per Call service to allow 911 service)  In following the guide, I am told to enter my CC # into GV and forward all calls to that number.  I also see that I need to add the NON (777)# issued to me from CC.  Under my dashboard in CC, I only have the 777 # listed, which GV will not use (does not match country)

Am I doing this right?  I do not see anything in the forums addressing this question.

much thanks for the help

JK
Your CC 777 number is both your account number and a special CC SIP number which can only make outgoing calls under certain conditions. This is not a number you can use for 911.

If you do not have another DID (Direct Inward Dial) number in your CC dashboard then you have not yet selected a number and a rate plan from CC.  For the "free" did numbers (actually $1.50 per month for 911 fees), the area codes are all in NY state, this is what almost everyone on here uses.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: JGKos on January 15, 2013, 10:20:19 am
I have a CallCentric account (Pay per Call service to allow 911 service)  In following the guide, I am told to enter my CC # into GV and forward all calls to that number.  I also see that I need to add the NON (777)# issued to me from CC.  Under my dashboard in CC, I only have the 777 # listed, which GV will not use (does not match country)

Am I doing this right?  I do not see anything in the forums addressing this question.

much thanks for the help

JK
Your CC 777 number is both your account number and a special CC SIP number which can only make outgoing calls under certain conditions. This is not a number you can use for 911.

If you do not have another DID (Direct Inward Dial) number in your CC dashboard then you have not yet selected a number and a rate plan from CC.  For the "free" did numbers (actually $1.50 per month for 911 fees), the area codes are all in NY state, this is what almost everyone on here uses.

This is exactly what I am trying to do.  I at first opened a CC account, then added the $1.50/per month account (Pay Per Call) service.  I registered my address, and now my dashboard reads 911 service ACTIVE.  I however still only have the 777 # listed in my dashboard.

ideas?

thanks

JK


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: CoalMinerRetired on January 15, 2013, 11:16:49 am
The Pay Per Call plan looks like there is no phone number associated with it.  

For the CNAM and 911 discussed here, you want the plan named "Free Phone Number" under "Receive Calls" with coverage "Parts of NY State" (No one will ever call this # directly, GV will  use it only to forward calls to).

Even thought it is named Free, you will need to pay the $1.50 per month (plus $1.50 one time setup), you pick the actual number during the setup process.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: JGKos on January 15, 2013, 11:51:39 am
I was looking under "Make Calls"

Thats it!  Thanks! 


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: BearJerCares on January 21, 2013, 08:35:02 pm
Thank you for the information on the free phone number (except for $1.50 monthly 911 cost) with Callcentric to work with Google Voice!  I just set that up, but I have a different question and I don't know this forum well enough to ask it in a different thread.  My home phones (using the Google Voice / Concentric configuratiuon) show the VOICE MAIL INDICATOR flashing signal even though there are no voice messages there.  How do I reset the indicator?  I tried leaving a NEW MESSAGE, then attempted to clear it out, but the Google system states archive messages, it did not give me the option to just delete.  And it did not clear the message indicator.  What am I missing?  Thanks,    Jerry in Michigan, USA


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Rick on January 22, 2013, 04:01:19 am
Thank you for the information on the free phone number (except for $1.50 monthly 911 cost) with Callcentric to work with Google Voice!  I just set that up, but I have a different question and I don't know this forum well enough to ask it in a different thread.  My home phones (using the Google Voice / Concentric configuratiuon) show the VOICE MAIL INDICATOR flashing signal even though there are no voice messages there.  How do I reset the indicator?  I tried leaving a NEW MESSAGE, then attempted to clear it out, but the Google system states archive messages, it did not give me the option to just delete.  And it did not clear the message indicator.  What am I missing?  Thanks,    Jerry in Michigan, USA

Log into your GV account and check for UNREAD messages in your SPAM folder.  You have to read, or delete, ALL messages for the indicator to go away.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: BearJerCares on January 22, 2013, 07:47:19 pm
Thanks, but there is nothing in SPAM.  Still looking to see what might be the cause, but can't find it...

Jerry


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: MikeHObi on January 23, 2013, 06:58:19 am
Thanks, but there is nothing in SPAM.  Still looking to see what might be the cause, but can't find it...


There is an issue with the VM Indicator and the Obi's that some folks have been having and it appears that support is aware of.  Mostly the report has been of no-indicator, but you may want to check with support to see if they have something to resolve it.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: BearJerCares on January 24, 2013, 08:59:39 pm
I found out that I had a setting incorrectly figured in the Google Voice settings.  In order to clear the voice mail indicator (when no voice mail was present), I had to select the voice mail setting as NO when calling from my cell phone under advanced settings.  It was also not allowing me to call my home phone (Google Voice - Callcentric home phone) from my cell phone   Now I can call home from my cell without getting the voice mail prompt to begin with.

Thanks for everyone's help...

Jerry

http://www.obihai.com/FAQ.html#My-OBi-Does-Not-Ring


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: askthiru on February 25, 2013, 03:42:35 pm
Not sure why I didn't see this thread and try this out before.. I've been using OBI/GV/CC setup for the last 8-9 months.. Just came across this thread yesterday and set it up.. Works fine.. Getting all the caller ids now.. Have changed a few of my fellow workers to use obi with GV /CC set up... The only phone charges I've been paying in the last 10 months are the 1.50$ 911 fee and the international minutes for GV (which is less than 10$ a month) compared to the 35$ I was paying Vonage..


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: VOIPisGreat on February 25, 2013, 05:28:44 pm
Hello fellow OBI users,

I am having an issue with my OBI 202 using Callcentric - for whatever reason - many calls go to voicemail before ringing on the 202  :'( .  It seems that this issue presented itself before and appeared to have also been resolved before (based on this forum post http://productforums.google.com/forum/#!msg/voice/pQ0IMYd_1Mk/uK_ce-bkLfQJ )

Does anyone have suggestions?

Thank you in advance!!  ;D

I am having the same issue. Certain numbers called to GV go to VM without ringing the Obi. I checked the callcentric call log and it appeared that those calls never reach callcentric side. If I enable forward to gchat instead of forward to callcentric then the obi would ring.

Somehow with certain numbers, google voice would refuse to forward to a callcentric DID....


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: RJDV on February 28, 2013, 02:57:41 pm
I'm using GV and Callcentric on my Obi202 device.
I followed the instructions given in the post by pc44 dated July 11/2012 (thanks pc44),  but I'm afraid there is something i've not made correctly. Now, phones ring and CNAM is given, but the call itself and the caller's message are sent directly to Voice Mail, so I cannot answer the call or listen to the message in my own answering machine.
 .
To prevent this, I'm trying to select "Off" in the "Call Screening" section of the "Calls" tab of Google Voice Settings. This way, I think, I'd be able to take the call, or record the caller's message in my own answering machine, which I find much more convenient.

The problem is that, whenever I try to do it, a warning sign comes  up and blocks the "Off" radio buttom , thus preventing me from making the selection.

I'd like to be adviced about this issue. Thanks in advance.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Mark55 on March 01, 2013, 11:23:18 am
These instructions do not work for me. Tried them to the letter, and cant them to work. If I make the changes as described, both within GV and the Obi 100, and I call the Obi from my landline, only the callers phone number shows up, not the name.

I've called Obi tech support, and they refer me to Callcentric support, who refers me back to Obi support....

Any suggestions??

Thank you.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: CoalMinerRetired on March 01, 2013, 11:50:20 am
These instructions do not work for me. Tried them to the letter, and cant them to work. If I make the changes as described, both within GV and the Obi 100, and I call the Obi from my landline, only the callers phone number shows up, not the name.

I've called Obi tech support, and they refer me to Callcentric support, who refers me back to Obi support....

Any suggestions??

Thank you.
What happens when you call your CC number directly?

Do you get Caller ID and CNAM?

I'll also suggest you start a separate thread for the follow up. Feel free to post the link to it here.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Mark55 on March 01, 2013, 12:12:52 pm
Only on their website.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Mark55 on March 01, 2013, 12:24:50 pm
All I'm trying to do is this:

When someone calls my GV number, the callers name and number will show up on the phone thats plugged into the Obi100. I've followed the step by step instructions do this, given on page 1 of this forum. Doesnt work, either. The CNAM shows up on the Callcentric dashboard as an incoming call, yet the phone plugged into the Obi does not even ring. And yes, GV is set to forward to the Callcentric number, and not Google chat, as described in the instructions. Its getting pretty frustrating. Any suggestions would be appreciated. Thanks.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: CoalMinerRetired on March 01, 2013, 01:26:00 pm
Please start a new thread, quote what you said above, so as to avoid turning this into an extended troubleshooting discussion on one problem.

There are some obvious possibilities. I'll reply in the new thread.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Mark55 on March 01, 2013, 02:40:46 pm
Ok, thanks, but how does one start a new thread on here?


Title: Google Voice/Callcentric CNAM
Post by: Mark55 on March 01, 2013, 02:42:20 pm
All I'm trying to do is this:

When someone calls my GV number, the callers name and number will show up on the phone thats plugged into the Obi100. I've followed the step by step instructions do this, given on page 1 of this forum. Doesnt work, either. The CNAM shows up on the Callcentric dashboard as an incoming call, yet the phone plugged into the Obi does not even ring. And yes, GV is set to forward to the Callcentric number, and not Google chat, as described in the instructions. Its getting pretty frustrating. Any suggestions would be appreciated. Thanks.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Rick on March 02, 2013, 04:26:30 am
Ok, thanks, but how does one start a new thread on here?

Go the the board in the forum you want to post in, and top right you'll see NEW TOPIC.   ;)


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Mark55 on March 02, 2013, 08:38:02 am
Alright, thanks Rick.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Mark55 on March 02, 2013, 08:46:18 am
CoalMiner, heres the link:

http://www.obitalk.com/forum/index.php?topic=5391.0


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Mark55 on March 03, 2013, 03:19:08 am
Heres a more direct link:

http://www.obitalk.com/forum/index.php?topic=5391.0


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: User2020 on March 29, 2013, 05:37:38 pm
Thanks for this excellent tutorial.  I got everything working great with my GV and Callcentric combo.  Now I just have to hope that my landline->T-mobile->GV port goes smoothly.  :)


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: heny on June 25, 2013, 09:00:14 pm
First thanks OP for the great information!

I am just trying to setup my obi/gv/callcentric for the callerid. Based on my understanding, this is only for incoming calls, for outgoing calls, callcentric require a paid plan. we still want to use gv  for outgoing calls since it is free for US/CAN. so what is the whole setup?

1)setup gv to forward to CC
2)setup sp1 with gv and set it as primary line.
3)setup sp2 with CC

is this right? when some one call my gv, will the call arrive at sp1 or sp2?
for 911 call, since sp1 is primary so I need to route 911 call to sp2 in order to use CC?

sorry for newbie question, thank you!






Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: CoalMinerRetired on June 26, 2013, 04:22:31 am
>  this is only for incoming calls, for outgoing calls, callcentric require a paid plan....
You do not want to use CC for outgoing. Use GV for all outgoing, it's free, that's the point.

> is this right? when some one call my gv, will the call arrive at sp1 or sp2?
For incoming SP2 will ring and SP1 will not ring (they both point to and ring the same phone), because you did this from the first post in this thread:
  • Un-check Google Chat as a forwarding phone
  • Check your Callcentric number as a forwarding phone

> for 911 call, since sp1 is primary so I need to route 911 call to sp2 in order to use CC for 911?
Yes, the ObiTalk setup wizards do this for you in the 911 setup fields. Or you can do it manually yourself.  The "free" CC number (free + $1.50 per month government fee) only allows outgoing calls to: 911, 933 (tests 911), and other CC 1777xxxyyyy numbers.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: heny on June 27, 2013, 11:16:03 am
>  this is only for incoming calls, for outgoing calls, callcentric require a paid plan....
You do not want to use CC for outgoing. Use GV for all outgoing, it's free, that's the point.

> is this right? when some one call my gv, will the call arrive at sp1 or sp2?
For incoming SP2 will ring and SP1 will not ring (they both point to and ring the same phone), because you did this from the first post in this thread:
  • Un-check Google Chat as a forwarding phone
  • Check your Callcentric number as a forwarding phone

> for 911 call, since sp1 is primary so I need to route 911 call to sp2 in order to use CC for 911?
Yes, the ObiTalk setup wizards do this for you in the 911 setup fields. Or you can do it manually yourself.  The "free" CC number (free + $1.50 per month government fee) only allows outgoing calls to: 911, 933 (tests 911), and other CC 1777xxxyyyy numbers.

Followed the guide to set it up, looks working fine.

Had two incoming calls now, for the CNAM, it only show "city of XXX", "cell phone, IL" etc, is this normal?

For 911, I dial 933 but from call history, still using gv on SP1 instead of SP2. I already checked the checkbox to "Use This Service for Emergency 911 Calls". Is there anything else need to modify?

Thanks


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: CoalMinerRetired on June 27, 2013, 12:02:03 pm
> for the CNAM, it only show "city of XXX", "cell phone, IL" etc, is this normal?
Yes, the calls in all likelihood are from cell phones, which do not always have the CNAM field populated.  Any outgoing calls from your number will probably appear like this also.  FYI, you can override the CNAM entries in the CC Dashboard under Phone Book.

> For 911, I dial 933 but from call history, still using gv on SP1 instead of SP2.
Two things to check/verify:

- From the ObiTalk DashBoard > Device Configuration > Phone Port Configuration Summary, confirm "Emergency Service Call Routes to:" SPx for both Phone 1 and Phone 2

- In Expert Mode Configuration, confirm: Physical Interfaces > Phone 1  (or Phone x) > PHONE Port >  OutboundCallRoute shows this at the beginning of the string: "{911:sp2},{933:sp2}," excluding the double quotes.

The 933:sp2 is what to look for here, If it's not there, I don't think you should add it manually because it's supposed to be inserted by the setup wizard, and if you're new to this you don't want to do expert mode digit map changes yet. The simple explanation is 911 and 933 both need explicit routing entries in the outbound call digit maps. In my case they just appeared at one point after I recreated the CC configuration (i,e., the setup wizard knew to create them). I noticed them and after reading something in CC's website (http://www.callcentric.com/faq/23/158) was pleasantly surprised to see than 933 work as described, a voice reads back your address, i,e., a self test of 911.

Hope this helps,


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: heny on June 27, 2013, 12:40:19 pm
> From the ObiTalk DashBoard > Device Configuration > Phone Port Configuration Summary, confirm "Emergency Service Call Routes to:" SPx for both Phone 1 and Phone 2

In the ObiTalk DashBoard > Device Configuration, I could not find phone port configuration summary.

>PHONE Port >  OutboundCallRoute
In the PHONE Port >  OutboundCallRoute, I didn't find that string, I added {911:sp2},{933:sp2} at the beginning of the string, now 933 is working, it repeat my address correctly. However the phone number(631 area code) it say is not my callcentric 631 area code phone number. is this a concern that needs to check with callcentric?

also when I call 933, it has about 10 seconds silence before the ring tone starts, is it normal?

thanks!


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Shale on June 27, 2013, 01:26:36 pm


>PHONE Port >  OutboundCallRoute
In the PHONE Port >  OutboundCallRoute, I didn't find that string, I added {911:sp2},{933:sp2} at the beginning of the string, now 933 is working, it repeat my address correctly. However the phone number(631 area code) it say is not my callcentric 631 area code phone number. is this a concern that needs to check with callcentric?

also when I call 933, it has about 10 seconds silence before the ring tone starts, is it normal?

I was going to suggest that heny modify the ITSP General DigitMap for his 911 provider to something like mine which is now this:
(933|*xx|1xxxxxxxxxx|<1>[2-9]xxxxxxxxx|011xx.|xx.)

That's alarming to me. I am thinking it should be something like
([2-9]11|933|*xx|1xxxxxxxxxx|<1>[2-9]xxxxxxxxx|011xx.|xx.)
The reason would be to cause 911 to not have to wait for the 10 second timeout. Is there something that I am missing, or should I be worried?

My existing string was put in by OBiTalk setup, and I have not overridden that field.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: ianobi on June 27, 2013, 01:50:26 pm
Quote
In the PHONE Port >  OutboundCallRoute, I didn't find that string, I added {911:sp2},{933:sp2}

Your addition is correct and means that 911 and 933 are routed directly from the Phone Port OutboundCall Route and do not require to be in the ITSP General DigitMap.

The problem here is that 911 is in the Phone Port DigitMap by default, but 933 is not. Simply add 933 to the Phone Port DigitMap:
([1-9]x?*@@.|[1-9]S9|[1-9][0-9]S9|911|933| etc ...

The ten second delay is caused by 933 having to be processed by an xx. rule in the PrimaryLine DigitMap as it is not matched in any other DigitMap.

For an OBi202 the changes should be made for both Phone Ports 1 & 2 OutboundCallRoutes and DigitMaps.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: heny on June 27, 2013, 02:04:34 pm
Quote
In the PHONE Port >  OutboundCallRoute, I didn't find that string, I added {911:sp2},{933:sp2}

Your addition is correct and means that 911 and 933 are routed directly from the Phone Port OutboundCall Route and do not require to be in the ITSP General DigitMap.

The problem here is that 911 is in the Phone Port DigitMap by default, but 933 is not. Simply add 933 to the Phone Port DigitMap:
([1-9]x?*@@.|[1-9]S9|[1-9][0-9]S9|911|933| etc ...

The ten second delay is caused by 933 having to be processed by an xx. rule in the PrimaryLine DigitMap as it is not matched in any other DigitMap.

For an OBi202 the changes should be made for both Phone Ports 1 & 2 OutboundCallRoutes and DigitMaps.

I added 933 to the digitmap and seems shorten the delay to 3~4 seconds. I found an even quick way by dial 933#

thanks


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: CoalMinerRetired on June 27, 2013, 03:22:51 pm
Quote
In the PHONE Port >  OutboundCallRoute, I didn't find that string, I added {911:sp2},{933:sp2}

Your addition is correct and means that 911 and 933 are routed directly from the Phone Port OutboundCall Route and do not require to be in the ITSP General DigitMap.

The problem here is that 911 is in the Phone Port DigitMap by default, but 933 is not. Simply add 933 to the Phone Port DigitMap:
([1-9]x?*@@.|[1-9]S9|[1-9][0-9]S9|911|933| etc ...

The ten second delay is caused by 933 having to be processed by an xx. rule in the PrimaryLine DigitMap as it is not matched in any other DigitMap.

For an OBi202 the changes should be made for both Phone Ports 1 & 2 OutboundCallRoutes and DigitMaps.

Another way to do eliminate the daley is add "S0" (uppercase S + zero) after the 911 and 933, as in the below markup.  Explanation: S is CASE SENSITIVE. It should only be used either as the first element of a rule for hot/warm line implementation, or as the last element of a rule as a means of overriding the default interdigit timer.

([1-9]x?*@@.|[1-9]S9|[1-9][0-9]S9|911S0|933S0| etc ...

Disclaimer, I've used this, but not currently or recently.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: heny on June 27, 2013, 07:41:54 pm
Quote
In the PHONE Port >  OutboundCallRoute, I didn't find that string, I added {911:sp2},{933:sp2}

Your addition is correct and means that 911 and 933 are routed directly from the Phone Port OutboundCall Route and do not require to be in the ITSP General DigitMap.

The problem here is that 911 is in the Phone Port DigitMap by default, but 933 is not. Simply add 933 to the Phone Port DigitMap:
([1-9]x?*@@.|[1-9]S9|[1-9][0-9]S9|911|933| etc ...

The ten second delay is caused by 933 having to be processed by an xx. rule in the PrimaryLine DigitMap as it is not matched in any other DigitMap.

For an OBi202 the changes should be made for both Phone Ports 1 & 2 OutboundCallRoutes and DigitMaps.

Another way to do eliminate the daley is add "S0" (uppercase S + zero) after the 911 and 933, as in the below markup.  Explanation: S is CASE SENSITIVE. It should only be used either as the first element of a rule for hot/warm line implementation, or as the last element of a rule as a means of overriding the default interdigit timer.

([1-9]x?*@@.|[1-9]S9|[1-9][0-9]S9|911S0|933S0| etc ...

Disclaimer, I've used this, but not currently or recently.

Thanks for the tip.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: rickame on September 14, 2013, 07:05:21 pm
I've gotten some good advice and will be making the leap, but am a little unclear how to set up Callcentric. I have a GV number set up on Obi100 as primary line for outgoing calls and incoming calls for folks calling GV number (on SP2 now). I want to port my landline to Callcentric (which is great since it can't be ported to GV), then have Callcentric for incoming calls to former landline number and for outgoing e911 calls. I assume that I should 'not' use the wizard that is linked from the Callcentric website, and just should configure on the ObiTalk site (as SPI) needing only the Callcentric number (my former landline) and password. Am I missing something, could it be this easy...Someone who knows please confirm as I don't want to mess with landline and access, my teen daughter would be upset:) Thanks....Rick


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: dircom on September 15, 2013, 08:06:49 am
you can get an idea of CC setup, by getting a free CallCentric DID

and using Obitalk website to configure it.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: heny on October 05, 2013, 11:32:14 am
I followed instruction on this post and setup without problem. It worked ok. However recently I did noticed some delays when receiving calls. The symptom is that: sometimes when I picked up the phone, the other party continued to ring a couple seconds, so I didn't hear anything from the phone, usually I need waited a few seconds to see if other party connected. Very frustrated when this happen... What could be the possible issue? gmail side or callcentric side? Anyone has experience on how to fix it?

Thanks!


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: heny on October 08, 2013, 07:03:44 pm
I followed instruction on this post and setup without problem. It worked ok. However recently I did noticed some delays when receiving calls. The symptom is that: sometimes when I picked up the phone, the other party continued to ring a couple seconds, so I didn't hear anything from the phone, usually I need waited a few seconds to see if other party connected. Very frustrated when this happen... What could be the possible issue? gmail side or callcentric side? Anyone has experience on how to fix it?

Thanks!

Is this just me or any other person has similar issue?

Today I also noticed that my phone doesn't show the name anymore even the caller is in my cellcentric phonebook! when I checked cellcentric call log, it shows anonymous... It could be the other party turn on anonymous? then I tested to call my gv from my own cell phone(which also in the cellcentric phone book and I know it doesn't have anonymous turned on), still get no name in the phone and also show anonymous on the cellcentric call log. I believe there is some issue on callcentric?



Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: CoalMinerRetired on October 09, 2013, 03:19:24 am
I followed instruction on this post and setup without problem. It worked ok. However recently I did noticed some delays when receiving calls. The symptom is that: sometimes when I picked up the phone, the other party continued to ring a couple seconds, so I didn't hear anything from the phone, usually I need waited a few seconds to see if other party connected. Very frustrated when this happen... What could be the possible issue? gmail side or callcentric side? Anyone has experience on how to fix it?

Thanks!

Is this just me or any other person has similar issue?

Today I also noticed that my phone doesn't show the name anymore even the caller is in my cellcentric phonebook! when I checked cellcentric call log, it shows anonymous... It could be the other party turn on anonymous? then I tested to call my gv from my own cell phone(which also in the cellcentric phone book and I know it doesn't have anonymous turned on), still get no name in the phone and also show anonymous on the cellcentric call log. I believe there is some issue on callcentric?
No problems for me, it's all working. 

You've got several very easy troubleshooting options for this: Calls get logged in three four places: GV, CC and the Obi device, and your phone handset.  Obviously the call comes in first to GV, what does it show (relevant choices are Anonymous or the correct number)? Is there any difference when GV hands off the call to CC?  How about the handoff from CC to the Obi Device, or the handoff from Obi Device to your phone handset? 

One last thing, you can directly call your CC number without going through GV. Your normal calls do not happen this way, but as a troubleshooting aid this sometimes helps, example: does a call to GV and to the CC DID number from the same phone line show the same (does GV show the number or does it show Anonymous?).


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: heny on October 09, 2013, 07:30:37 am
I followed instruction on this post and setup without problem. It worked ok. However recently I did noticed some delays when receiving calls. The symptom is that: sometimes when I picked up the phone, the other party continued to ring a couple seconds, so I didn't hear anything from the phone, usually I need waited a few seconds to see if other party connected. Very frustrated when this happen... What could be the possible issue? gmail side or callcentric side? Anyone has experience on how to fix it?

Thanks!

Is this just me or any other person has similar issue?

Today I also noticed that my phone doesn't show the name anymore even the caller is in my cellcentric phonebook! when I checked cellcentric call log, it shows anonymous... It could be the other party turn on anonymous? then I tested to call my gv from my own cell phone(which also in the cellcentric phone book and I know it doesn't have anonymous turned on), still get no name in the phone and also show anonymous on the cellcentric call log. I believe there is some issue on callcentric?
No problems for me, it's all working. 

You've got several very easy troubleshooting options for this: Calls get logged in three four places: GV, CC and the Obi device, and your phone handset.  Obviously the call comes in first to GV, what does it show (relevant choices are Anonymous or the correct number)? Is there any difference when GV hands off the call to CC?  How about the handoff from CC to the Obi Device, or the handoff from Obi Device to your phone handset? 

One last thing, you can directly call your CC number without going through GV. Your normal calls do not happen this way, but as a troubleshooting aid this sometimes helps, example: does a call to GV and to the CC DID number from the same phone line show the same (does GV show the number or does it show Anonymous?).

Thanks for the advice. Looks it is the google voice issue, somehow the callcentric gets "privacy=uri;screen=yes"  from google voice. In gv, the screening is off. The callcentric support says that it is the "Privacy=uri" portion which indicates that the call is being sent to callcentric anonymous. not sure what I can do for this.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: CoalMinerRetired on October 09, 2013, 08:51:33 pm
A few things to try.

1) Check that your CC forward number in GV is not set to Phone Type = Mobile (GV Settings > Phones > {Your CC Number} > Edit.
2) If #1 doesn't affect things, you can easily delete, save and then re create the CC Forwarding number.
3) Lastly, does your GV do the same thing when it forwards calls to other forwarding numbers (numbers other than your CC number)? I'd presume yes but it's worth checking.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: heny on October 10, 2013, 08:41:55 am
A few things to try.

1) Check that your CC forward number in GV is not set to Phone Type = Mobile (GV Settings > Phones > {Your CC Number} > Edit.
2) If #1 doesn't affect things, you can easily delete, save and then re create the CC Forwarding number.
3) Lastly, does your GV do the same thing when it forwards calls to other forwarding numbers (numbers other than your CC number)? I'd presume yes but it's worth checking.

In gv, cc forward number is set as Mobile. I don't have any other number that I can forward to test.

It seems this happens randomly. At Oct 9, 04:41 PM, it shows caller correctly, while at Oct 9, 06:52 PM it shows anonymous.

I will delete the cc forward number and add it back to see if it makes a difference.




Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: JohnH on October 29, 2013, 03:41:57 pm
So I seem to have everything set up correctly, but an old problem that I was having with GV has cropped up again with CC: My caller ID numbers all begin with two ones. For example, 118165551212.

When GV was handing incoming calls, I fixed the problem by changing the X_InboundCallRoute entry to {(<1:>@@.):ph},{ph}

However, I noticed that the Callcentric X_InboundCallRoute entry is {>1777XXXXXXX:ph1} and I have absolutely no idea what it should be changed to.

Thanks in advance for any help you can give me.

 


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: azrobert on October 29, 2013, 04:16:10 pm
Try this:
{(<1:>@@.)>1777XXXXXXX:ph1}

I did not test the above rule.


Edit:

Changed my mind. Try this:
{(<1:>@@.)>1777XXXXXXX:ph1},{>1777XXXXXXX:ph1}

Using my 1st try the call will be dropped if the CallerID doesn't begin with one.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: JohnH on October 29, 2013, 04:43:58 pm

{(<1:>@@.)>1777XXXXXXX:ph1},{>1777XXXXXXX:ph1}


Yes, that is the winning combination! Thanks so much!

I should mention for anyone else having this problem that 1777XXXXXXX should be replaced with your CC number.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: drchipster on October 29, 2013, 07:57:30 pm
I signed up for a free CC phone number.  The check-out page shows a $3 charge for "911 recovery cost".  It looks like a one-time charge, not a recurring $1.5/month.  Most important, there's no mentioning of CNAM anywhere.  Am I doing something wrong?  Thanks.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: CoalMinerRetired on October 29, 2013, 08:06:30 pm
I signed up for a free CC phone number.  The check-out page shows a $3 charge for "911 recovery cost".  It looks like a one-time charge, not a recurring $1.5/month.  Most important, there's no mentioning of CNAM anywhere.  Am I doing something wrong?  Thanks.
$1.50 setup fee + $1.50 first month's 911 fee = $3.00.  After the first month the recurring fee is $1.50.

> there's no mentioning of CNAM anywhere.  Am I doing something wrong?  Thanks.
Are you doing what it says to do in post #2 (http://www.obitalk.com/forum/index.php?topic=3640.msg24251#msg24251) and post #4 (http://www.obitalk.com/forum/index.php?topic=3640.msg24262#msg24262) on the first page of this thread?


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: drchipster on October 30, 2013, 09:38:51 pm
I signed up for a free CC phone number.  The check-out page shows a $3 charge for "911 recovery cost".  It looks like a one-time charge, not a recurring $1.5/month.  Most important, there's no mentioning of CNAM anywhere.  Am I doing something wrong?  Thanks.
$1.50 setup fee + $1.50 first month's 911 fee = $3.00.  After the first month the recurring fee is $1.50.

> there's no mentioning of CNAM anywhere.  Am I doing something wrong?  Thanks.
Are you doing what it says to do in post #2 (http://www.obitalk.com/forum/index.php?topic=3640.msg24251#msg24251) and post #4 (http://www.obitalk.com/forum/index.php?topic=3640.msg24262#msg24262) on the first page of this thread?
Thank you for your reply.  Just want to confirm.  Should I set-up my OBi first ("Inside your OBi 100/110/202:") before adding my CC phone number to GV?  This is to avoid the "catch-22" mentioned on the 1st page (i.e. cannot enter the code to verify my CC number).


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: CoalMinerRetired on October 31, 2013, 04:32:40 am

Thank you for your reply.  Just want to confirm.  Should I set-up my OBi first ("Inside your OBi 100/110/202:") before adding my CC phone number to GV?  This is to avoid the "catch-22" mentioned on the 1st page (i.e. cannot enter the code to verify my CC number).
Follow the sequence shown in the instructions in the first post in that thread (starting with Account Setup) and everything will work correctly.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: mo832 on November 05, 2013, 11:42:23 am
Is it possible to sign up for the plain IP account at Callcentric (without the incoming number), get assigned a 1777xxxxx number from CC, then signup for an IPkall number, then point the IPkall number to the CC account?

The reasons are 1) to avoid the 911 fee and not have to claim an outside location and not have to give any payment info 2) to get a WA number instead of a NY number (not really important).

If you do it this way, Will the CNAM feature still work for incoming calls?????


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: gderf on November 05, 2013, 12:08:37 pm
AFAICT the IP Freedom plan has the same requirements as to stating you are not in the US/Canada to avoid the 911 recovery fee.

If you take the free DID number, you are also on the IP Freedom plan.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: mo832 on November 05, 2013, 02:13:18 pm
AFAICT the IP Freedom plan has the same requirements as to stating you are not in the US/Canada to avoid the 911 recovery fee.

If you take the free DID number, you are also on the IP Freedom plan.

1. Can anyone else confirm this? I signed up for the freedom plan and it did not ask for anything and did not require 911. It does not ask for payment. On my main screen, it shows the 1777 number, but it also says extension is not registered. (not sure what that means) I have not programmed the Obi yet with this number. It says if you choose a rate plan, you will need to have the 911 service. But there is no rate plan if you only use IP calling.

2. Regardless of the 911 requirement, if you point the IPkall number to the 1777 number instead of the CC free DID number from NY, will CNAM work the same?


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: gderf on November 05, 2013, 02:24:26 pm
The stats should change to Registered once you use it with your OBi.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: giqcass on November 05, 2013, 07:19:02 pm
Is it possible to sign up for the plain IP account at Callcentric (without the incoming number), get assigned a 1777xxxxx number from CC, then signup for an IPkall number, then point the IPkall number to the CC account?

The reasons are 1) to avoid the 911 fee and not have to claim an outside location and not have to give any payment info 2) to get a WA number instead of a NY number (not really important).

If you do it this way, Will the CNAM feature still work for incoming calls?????

You need to use your callcenric 1777 number followed by @in.callcentric.com to get IPkall to forward to it. It would look something like this.
17770000000@in.callcentric.com

It's still simpler to just tell Callcentric you don't plan to use their service inside the US and get a DID from them for free.  It does not require payment info to do that.  I don't remember testing CNAM but it should still work.  Don't forget to turn CNAM on.  Callcentric leaves it off by default.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: mo832 on November 10, 2013, 12:42:29 pm
OK, I thought I had a handle on this but now I'm again confused.

Is it possible to set up the Obi100 with a different account for incoming/outgoing on the SAME SP channel??

Example. Take SP1. Set it to login to GV for outgoing calls, showing the GV number as your outgoing caller ID. Set it to login to CC for incoming calls, with GV set to forward to your CC DID and Google Chat unchecked. Can you do this, or must you use the SP2 in order to recognize the CC account for incoming calls?

In other words, once you choose a service provider for sp1/sp2 are you "locked in" to using that same service provider for ALL activities, both incoming and outgoing on that sp port?


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: gderf on November 10, 2013, 01:35:40 pm
One service provider per SP port.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: ianobi on November 11, 2013, 01:25:50 am
If you have a SIP provider (not GV) set up on an sp, then you can use Voice Gateways to provide additional service providers. The additional service providers:

1. Can only be used for outgoing calls.
2. Must not require registration.



Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: mo832 on November 11, 2013, 06:30:25 am
Thanks, ianobi.

So it sounds like for most practical purposes, you are limited to one provider per sp line.

Do you know where you can get an outgoing provider that does not require registration?

Forgive me if my questions sound ignorant. I'm still new at this like many others.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: tome on November 11, 2013, 07:21:14 am
A few things to try.

1) Check that your CC forward number in GV is not set to Phone Type = Mobile (GV Settings > Phones > {Your CC Number} > Edit.
2) If #1 doesn't affect things, you can easily delete, save and then re create the CC Forwarding number.
3) Lastly, does your GV do the same thing when it forwards calls to other forwarding numbers (numbers other than your CC number)? I'd presume yes but it's worth checking.

I am having this same issue and my home phone no longer rings when my GV number (which is forwarded to my CallCentric number) is called.  On CallCentric I see that the call is coming in as anonymous from GV.  I am not sure why my home phone doesn't ring for these calls though.  I have an InboundCallRoute as below and removed the "|anon@@." from it, but it didn't help.

My InboundCallRoute on both SP1 (gv) and SP2 (callcentric) is: 
{(?|x|xx|xxx|xxxx|xxxxx|xxxxxx|un@@.|anon@@.):},{ph}

I deleted my CallCentric number on GV and added it back (had to re-verify) but that didn't help either.  CallCentric is still showing it as anonymous.

Any other ideas on what I can do?

Thanks,
Tom


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Wino on November 11, 2013, 09:58:40 am
I am having exactly the same problem with Anonymous calls at Callcentric.  I have had this setup and working perfectly for many months and have changed nothing in my setup.  2 days ago this started happening?  If I call to my Callcentric number directly then the caller ID shows.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: tome on November 11, 2013, 11:08:56 am
I am having exactly the same problem with Anonymous calls at Callcentric.  I have had this setup and working perfectly for many months and have changed nothing in my setup.  2 days ago this started happening?  If I call to my Callcentric number directly then the caller ID shows.

Yes, as a Heny posted, it appears to be a Google problem sending the call to CallCentric.  Not sure what can be done.  I am wondering if it is time to move everything over to Callcentric (or your favorite voip provider) before the impending doom of Google voice in May next year...

Tom


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: powaking on November 11, 2013, 12:36:37 pm
Yup, same thing happened to me this weekend. Been working fine then all of a sudden CC is receiving the calls as Anonymous.  CC had the following to say.  It was between this setup or MagicJack to just get basic phone service.  I went with Obihai but somehow wondering if just going with MJ would be my best solution at this point.

Hello,

We checked the trace logs for one of the calls and noticed the following:

Remote-Party-Id: <sip:xxxxxxx@xxxxxxx;user=phone>;party=calling;id-type=subscriber;privacy=uri;screen=yes

In particular the "Privacy=uri" portion which indicates that the call is being sent to us anonymous and we should not pass the caller ID information for the call. As per the SIP RFC our servers are then stripping the CID information when sending it to your device. This is beyond our control, Google needs to change or remove the privacy flag in order for the call to be forwarded with caller ID information.

If you have any other questions please feel free to contact us at any time, thank you.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Wino on November 11, 2013, 01:41:04 pm
Yes, as a Heny posted, it appears to be a Google problem sending the call to CallCentric.  Not sure what can be done.  I am wondering if it is time to move everything over to Callcentric (or your favorite voip provider) before the impending doom of Google voice in May next year...

I do believe you are right tome... I was hoping to ride it out until May, but not like this.  Hate to lose the GV toys, but I have several other Callcentric lines for my business (non-Obi) and they are great.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: tome on November 11, 2013, 03:10:49 pm
Well something may or may not happen:
https://productforums.google.com/forum/#!category-topic/voice/making-and-receiving-calls/FOMC_n8pYUM

Tom


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: tome on November 11, 2013, 03:15:46 pm
By the way, does anyone know what in my InboundCallRoute posted earlier (or other configuration) is causing the Obi to not ring the phones?
Tom


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Wino on November 11, 2013, 03:45:24 pm
Well the plot thickens... I have a GV number I use to ring both my Mobile (TMO) and my Office (Callcentric Paid DID) lines.  When that GV number is called it DOES pass the caller ID info to Callcentric... does not show Anonymous...  Same originating number calling my GV (Obi) is show as Anonymous.    Hmmmm...  It would seem this is either related to the free Callcentric DID being changed or GV...


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: SteveInWA on November 11, 2013, 04:17:11 pm
Hiya:

So, as per the Google Voice Forum thread that Tom linked, I escalated this to Google staff, and they opened a ticket on it.  I have no idea if they'll prioritize looking into it or not, but we'll see.

Meanwhile, I think that "the plot thickens":  I also have a paid CC DID, and forwarding from GV to that DID DOES pass caller ID through.  I think there might be more to it than Callcentric is seeing at first glance.  Makes me wonder if they have their infrastructure set up differently for their free DIDs.  Anyone who already reported this to CC want to escalate back to them?  I don't have a lot of extra time to deal with it at the moment.

OH, and by the way, this has nothing to do with OBi...  The calls show as "Anonymous" on my Callcentric call log, and they come through as "Anonymous" on my Gigaset IP phones, too (not routed through OBi).


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: tome on November 11, 2013, 07:49:04 pm
I don't even think calls coming from Google Voice to my CallCentric Free DID are even being forwarded to my Obi at all.  I see them logged at CallCentric (as Anonymous) but the call log and call status screens on my Obi do not show any incoming calls.  If I call my free did number directly they come in to the Obi fine.  As far as I can tell, I am not blocking Anonymous calls on the Obi, unless I am missing some configuration parameter somewhere?  But wouldn't it still show up as an incoming call or at least show up in call status?  I really wonder if this isn't a CallCentric issue.  I opened a support ticket, but don't have much hope of getting any other answer than it is GV's problem....


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: gderf on November 11, 2013, 07:52:23 pm
Check your configuration at CC for anonymous call blocking. If you have it enabled there the calls will die right there and your OBi will not ring.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: tome on November 11, 2013, 07:58:31 pm
Check your configuration at CC for anonymous call blocking. If you have it enabled there the calls will die right there and your OBi will not ring.

"Anonymous call rejection" is set to Off under Extensions -> Modifiy.  Is there somewhere else at CallCentric it could be?

PS:  I set up a "Call Treatment' specifying that Anonymous/Private calls should always be forwarded to my Default Extension.  That didn't work either....


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: SteveInWA on November 11, 2013, 08:17:52 pm
I don't even think calls coming from Google Voice to my CallCentric Free DID are even being forwarded to my Obi at all.  I see them logged at CallCentric (as Anonymous) but the call log and call status screens on my Obi do not show any incoming calls.  If I call my free did number directly they come in to the Obi fine.  As far as I can tell, I am not blocking Anonymous calls on the Obi, unless I am missing some configuration parameter somewhere?  But wouldn't it still show up as an incoming call or at least show up in call status? 

Tom:

This sounds like an issue unrelated to the anonymous caller ID bug.  Have you set up a call treatment to send inbound calls to your OBi's "extension"?  Callcentric added some complexity when they added the "extensions" feature.  If you have created extensions, you need to tell CC where to send inbound calls.



Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: tome on November 11, 2013, 08:50:13 pm
I don't even think calls coming from Google Voice to my CallCentric Free DID are even being forwarded to my Obi at all.  I see them logged at CallCentric (as Anonymous) but the call log and call status screens on my Obi do not show any incoming calls.  If I call my free did number directly they come in to the Obi fine.  As far as I can tell, I am not blocking Anonymous calls on the Obi, unless I am missing some configuration parameter somewhere?  But wouldn't it still show up as an incoming call or at least show up in call status? 

Tom:

This sounds like an issue unrelated to the anonymous caller ID bug.  Have you set up a call treatment to send inbound calls to your OBi's "extension"?  Callcentric added some complexity when they added the "extensions" feature.  If you have created extensions, you need to tell CC where to send inbound calls.

Well, I can't say I have "set up a call treatment to send inbound calls to my OBi's extension".  I didn't make ANY changes before this problem started happening.  Looking at the CallCentric call logs this began (for me) sometime after 4:30pm and before 7pm on 11/8/13.  That is when every inbound call began to be marked as "Anonymous".  It had been working for me for months (years actually) and I have made no changes whatsoever.  Did extensions get implemented on 11/08?

Tom


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: SteveInWA on November 11, 2013, 09:02:41 pm
No, extensions were implemented over the summer.  http://www.callcentric.com/new/

I read your post several times, and I guess I am stumped now.  I tried to post a screenshot of my Callcentric extension routing page, but the Obitalk forum posting system said the attachments folder was full.  WTF. 

Anyhow, if you place a call to your GV phone number from some unrelated phone, and you see the inbound call in your GV account's history on your GV account's web page, and you see the inbound call show up on your CC account's log of calls (as Anonymous), AND you haven't blocked CC from ringing your extension (and I think you've confirmed all that), then it ought to ring your OBi-attached phone.  I hate to say it, but perhaps you should try resetting your OBi to factory defaults, as you might have done something to your configuration to cause this behavior.

Right now, my OBi-attached phones (and my IP phones) ring when the anonymous calls come in via the free DID, and (of course) they ring when calls come in to my other GV number via my paid DID, with Caller ID.  So, "anonymous" caller ID shouldn't interfere with calls being received on the OBi-attached phone, unless you have a configuration setting causing it.

BTW, thanks for your support over on the GV forum thread.  I gave up debating that guy -- people get blinded by "I deserve free beer for life", and it's just hopeless.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: tome on November 11, 2013, 09:32:04 pm
No, extensions were implemented over the summer.  http://www.callcentric.com/new/

I read your post several times, and I guess I am stumped now.  I tried to post a screenshot of my Callcentric extension routing page, but the Obitalk forum posting system said the attachments folder was full.  WTF. 

Anyhow, if you place a call to your GV phone number from some unrelated phone, and you see the inbound call in your GV account's history on your GV account's web page, and you see the inbound call show up on your CC account's log of calls (as Anonymous), AND you haven't blocked CC from ringing your extension (and I think you've confirmed all that), then it ought to ring your OBi-attached phone.  I hate to say it, but perhaps you should try resetting your OBi to factory defaults, as you might have done something to your configuration to cause this behavior.

Right now, my OBi-attached phones (and my IP phones) ring when the anonymous calls come in via the free DID, and (of course) they ring when calls come in to my other GV number via my paid DID, with Caller ID.  So, "anonymous" caller ID shouldn't interfere with calls being received on the OBi-attached phone, unless you have a configuration setting causing it.

Thanks.  I am talking with CC support and they think it is something in my config in the Obi as well - they sent a log that shows calls are being sent and then rejected by my Obi.  I am going over the config with a fine tooth comb before doing a factory reset (ugh).

BTW, thanks for your support over on the GV forum thread.  I gave up debating that guy -- people get blinded by "I deserve free beer for life", and it's just hopeless.

Ah, didn't make the connection before.  No problem, and I agree.  I like all the finely honed arguments which keep people from just admitting that really they're pissed because the free beer is going away :-)

Tom


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: SteveInWA on November 11, 2013, 09:37:00 pm
 ;D

While you're troubleshooting with them, give 'em a hard time about their now-canned answer about anonymous CID...they've been pasting that same answer into multiple tickets, and something's fishy if caller ID does work on their paid DIDs.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: tome on November 12, 2013, 06:10:18 am
So I figured out that my specific problem is due to my InboundCallRoute which is:

Voice Services -> SP2 Serivce -> X_InboundCallRoute -> {(?|x|xx|xxx|xxxx|xxxxx|xxxxx|un@@.|anon@@.):},{ph}

The intention of this is to keep Unknown, Anonymous and random digit calls from waking us up at night.  It has worked fine up until now.   Simply removing "|un@@.|anon@@." is not enough.  I have to remove everything and set it to the Obi110 default which is "ph" and it to works, calls come in.

I would still like to prevent random numbers less than 7 digits (usually called by scanners, hackers, etc) from ringing the phones.  The Obi documentation on Inbound Call Route says:

caller := number OR embedded-digit-map OR ? OR @                  (?=anonymous, @=any number but anonymous)

So, perhaps the leading "?" is the actual problem.  Perhaps this is matching anonymous...

Tom


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: ianobi on November 12, 2013, 06:20:19 am
This is a question of defining what we mean by anonymous!

"anon@@." is designed to match the actual word "anonymous". This is sent by some service providers when they receive no CallerID.
"?" will match an incoming call with no CallerID. Status > Call History > Peer Number will be blank.


This will stop any CallerIDs of less than seven digits:
Voice Services -> SP2 Serivce -> X_InboundCallRoute -> {(x|xx|xxx|xxxx|xxxxx|xxxxxx):},{ph}

There are other methods which may suit you better. For example search for the "Oleg method".


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: tome on November 12, 2013, 06:58:20 am
This will stop any CallerIDs of less than seven digits:
Voice Services -> SP2 Serivce -> X_InboundCallRoute -> {(x|xx|xxx|xxxx|xxxxx|xxxxxx):},{ph}

Yes, this is what I did and it is working as well.  The leading "?" was the culprit.

There are other methods which may suit you better. For example search for the "Oleg method".

Nice.  I entered {>1777XXXYYYY:ph} and that works too.  However, I can't call from the ObiON app on my iphone.  Is there a modification that allows those calls to work?  I didn't see that in the threads I read.

Edit:  Also for calling from one Obi to another..

Thanks,
Tom


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: ianobi on November 12, 2013, 07:13:04 am
Quote
However, I can't call from the ObiON app on my iphone.  Is there a modification that allows those calls to work?

Nothing you have changed should have affected that. Calls from your OBiON should call out through your Primary Line, but it depends on what is in this InboundCallRoute:

Voice Services > OBiTALK Service > InboundCallRoute


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: mo832 on November 12, 2013, 07:15:34 am
Regarding the "free beer for life" argument--

It is my belief that most people are like myself in that we don't expect it to be free forever, but we assume it will still work indefinitely, just we may have to start paying, which is reasonable. What annoys most people about this is that they are essentially cutting it off as we know it. They aren't pulling the "free", they are pulling the "beer". Like if they said, from now on instead of getting free beer, we are now going to give you ginger ale for 1 penny a gallon, and stop offering beer altogether. That's nice, but what do I do for beer? Go to the next town?

And in some cases, it was conceivable that they could either charge a small amount OR introduce advertising like in gmail. That's a way of "charging", just not cash from the user.

But nobody expected the route they chose.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: tome on November 12, 2013, 07:31:58 am
Quote
However, I can't call from the ObiON app on my iphone.  Is there a modification that allows those calls to work?

Nothing you have changed should have affected that. Calls from your OBiON should call out through your Primary Line, but it depends on what is in this InboundCallRoute:

Voice Services > OBiTALK Service > InboundCallRoute


Ok, yes you are right.  I think my phone didn't Acquire Service or something.  It is working.  Thanks.
Tom


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: sdb- on November 12, 2013, 07:34:07 am
Regarding the "free beer for life" argument--

It is my belief that most people are like myself in that we don't expect it to be free forever, but we assume it will still work indefinitely...
But nobody expected the route they chose.

By "nobody" you mean you.  A lot of people expected this and even worse.

Google is notorious for discontinuing many services, and in this case they are just turning off one little aspect while the main service appears to be continuing for a while longer.

The history of the popular internet (i.e. since about 1995) is a history of services being discontinued by all providers.  Ever heard of geocities?  DejaNews or Usenet in general?  Is the altavista search engine still around?  Billpoint?  X.com bank?

GV is a cloud service.  A better fitting metaphor than "cloud" has yet to be invented.  Ever try to contain and pin down a cloud?  They can appear and disappear totally outside of your control, and when they disappear you have nothing.  Even if you have a contract with the provider they can disappear, and since you pay nothing for google voice, you have no service level agreement (SLA) or contract to fall back on.

To try and claim "nobody expected" it is silly hyperbole.  Maybe it is true that many people never anticipated that google would discontinue XMPP and Jingle to make calls.  But it should never have produced any surprise response more than a "well, that figures.".


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: tome on November 12, 2013, 07:43:29 am
Regarding the "free beer for life" argument--

It is my belief that most people are like myself in that we don't expect it to be free forever, but we assume it will still work indefinitely, just we may have to start paying, which is reasonable. What annoys most people about this is that they are essentially cutting it off as we know it. They aren't pulling the "free", they are pulling the "beer". Like if they said, from now on instead of getting free beer, we are now going to give you ginger ale for 1 penny a gallon, and stop offering beer altogether. That's nice, but what do I do for beer? Go to the next town?

And in some cases, it was conceivable that they could either charge a small amount OR introduce advertising like in gmail. That's a way of "charging", just not cash from the user.

But nobody expected the route they chose.

They have been giving out free beer for a couple years.  They now decide to offer ginger ale for a penny, I understand why people might complain.  But complain once, and then say So Long And Thanks For All The Fish  ;D  The issue isn't that some people are complaining, it is that some people are complaining incessantly, as if they are owed something.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: mo832 on November 12, 2013, 08:27:22 am
OK, agreed that "nobody" is a bit of hyperbole...

What I meant to say, or perhaps a better illustration, is among all the possible outcomes, I would guess the odds-on favorite would have been for them to alter it slightly and change the financial structure. Although *any* outcome was possible, including shutting it down altogether. Here is my own mock-up if you will indulge me:

Modify and start charging 3:1
Limit usage 5:1
Limit usage to impractical levels 8:1
Leave alone but insert ads 12:1
Leave alone as is for many years to come 25:1
Shut the whole thing down 25:1
Gut the thing but leave it officially intact 80:1

The above numbers are completely arbitrary and made up by me and likely don't add up, but you get the idea... ;)


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: tome on November 12, 2013, 09:40:16 am
;D

While you're troubleshooting with them, give 'em a hard time about their now-canned answer about anonymous CID...they've been pasting that same answer into multiple tickets, and something's fishy if caller ID does work on their paid DIDs.

I asked about this.  They claim this is not the case, that paid and free numbers forwarded in from GV are both showing up as anonymous.  They claim they don't have any discrimination between the two... here are a couple of the responses:

"If you would like to test this yourself you can do so at any time, however we have not seen any indication of this. We do not treat Free Phone Numbers differently in terms of receiving inbound calls. In fact our Free Phone Numbers are regular numbers that can be assigned when you purchase paid numbers in the same area."

"The issue with anonymous is not affected by whether the DID is a free phone number or not. Regular caller ID is free, if you call your Free Phone Number directly you will see your phone number. The problem is only because of the privacy flag that is being sent by Google in their calls to our phone numbers. "

Tom


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Wino on November 12, 2013, 12:23:42 pm
;D

While you're troubleshooting with them, give 'em a hard time about their now-canned answer about anonymous CID...they've been pasting that same answer into multiple tickets, and something's fishy if caller ID does work on their paid DIDs.

I asked about this.  They claim this is not the case, that paid and free numbers forwarded in from GV are both showing up as anonymous.  They claim they don't have any discrimination between the two... here are a couple of the responses:

"If you would like to test this yourself you can do so at any time, however we have not seen any indication of this. We do not treat Free Phone Numbers differently in terms of receiving inbound calls. In fact our Free Phone Numbers are regular numbers that can be assigned when you purchase paid numbers in the same area."

"The issue with anonymous is not affected by whether the DID is a free phone number or not. Regular caller ID is free, if you call your Free Phone Number directly you will see your phone number. The problem is only because of the privacy flag that is being sent by Google in their calls to our phone numbers. "

Tom


Since I have both paid and free accounts I sent the following message to CC support.. Will let you know what they say:

Since Nov 8th CID is not being passed from my Google Voice number forwarded to this number. This CC line is registered is using an Obi device. All calls began to only show Anonymous on the 8th.

According to discussions on the Obi forums this seems to be a common occurrence beginning Nov 8th. Previous responses from Obi users posted on the forum say that Callcentric support stated that Google Voice has changed the information passed to Callcentric, therefore the problem.

I have another account Callcentric account 1777xxxxxxx - it also is a forward to a DID at Callcentric and it is passing CID just fine. The only difference in the setup is that it is a paid DID and this one is free. Some in Obi forums state your reply is that there is no difference in handing. Why would one handle Google Voice forwards fine and the other accept it. Also both CC accounts have been setup and working fine for months until Nov 8th.

-----
 A bit of additional info - I removed this as the CC forward number from the GV and changed it to another CC Acct 1777xxxxxxx and the same GV passed CID just fine.  I changed the forward back to this CC line and it still shows Anonymous.  So it does not seem to be the Obi or the GV account causing the issue.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: slowbiscuit on November 12, 2013, 01:47:58 pm
Has anyone had the issue with free CC DIDs where inbound calls ring late or don't ring at all from GV?  It sure looks like a GV to CC handoff problem from what I can see.

http://www.obitalk.com/forum/index.php?topic=6922.msg43663#msg43663


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Wino on November 12, 2013, 02:42:17 pm
Update - I first got the same canned answer back about the GV privacy flag.. I then pressed them to explain why it still works fine on my other account and they are now doing further testing.

I have historically had very good luck with Callcentric support so hopefully we will get an answer to this soon.



Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: powaking on November 13, 2013, 06:22:00 am
Interesting, I had 1 call come through yesterday with proper caller ID information, next call after that came in Anonymous.  I have asked them to look at the call log to review if privacy=uri was also passed along.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Wino on November 13, 2013, 06:48:15 am
Update - I first got the same canned answer back about the GV privacy flag.. I then pressed them to explain why it still works fine on my other account and they are now doing further testing.

I have historically had very good luck with Callcentric support so hopefully we will get an answer to this soon.



Interesting indeed... As of this morning I am again getting CID info passed... What are you guys seeing?


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: powaking on November 13, 2013, 06:58:38 am
Received the following from CC in regards to my recent call which showed proper caller ID.

We believe you are referring to the call from #########(Jose M.). There was no "privacy=uri" flag for that particular call. Caller ID was passed through.

If Google Voice requires trace logs we will be happy to provide them.

If you have any further questions please feel free to contact us. Thank you


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: lhm. on November 13, 2013, 07:20:15 am
Anonymous for last 4 days. Now passing cid correctly.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Wino on November 13, 2013, 07:54:09 am
Interesting indeed... As of this morning I am again getting CID info passed... What are you guys seeing?

Additional info from CC Support below.. it sounds like GV was/is not consistent with their privacy flag...

"As an addendum, please be aware that no policies or restrictions are implemented on our end with regards to whether callerID is shown for free or paid numbers. This issue is specifically related to a flag which is received on calls from GoogleVoice.

This is the specific header which determines the anonymous calls from GV. Specifically privacy=<VALUE>

Remote-Party-Id: <sip:XXXXXXXXXX@XX.XX.XX.X;user=phone>;party=calling;id-type=subscriber;privacy=off;screen=yes

If this problem occurs again then it would be that this flag is again being sent with a value that is not off. We do not have any control over this.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: tome on November 13, 2013, 05:51:06 pm
Yep, it's working today.  No more anonymous calls.  No statement from (or on behalf) of Google.  NTF, apparently  ;)


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: SteveInWA on November 13, 2013, 06:24:17 pm
Yep, it's working today.  No more anonymous calls.  No statement from (or on behalf) of Google.  NTF, apparently  ;)

You're welcome  ;D

Google rarely comments publicly on bug fixes.  There's an arcane legal reason why they don't discuss things directly on their forum.  Actually, I asked my contact at Google if they'd tell me either "we fixed something" or "hmm, we didn't do anything"...  As you amusingly pointed out, the long history of telephone company repair ticket resolution is often "TWA/NTF" (Trouble Went Away/No Trouble Found)...

At the moment, it reminds me of the cop shows on TV, where none of the witnesses or suspects will admit to having seen or done anything.  Let's see if the "fix" sticks.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: dircom on November 14, 2013, 06:35:49 am
Yep, it's working today.  No more anonymous calls.  No statement from (or on behalf) of Google.  NTF, apparently  ;)
  As you amusingly pointed out, the long history of telephone company repair ticket resolution is often "TWA/NTF" (Trouble Went Away/No Trouble Found)...
.

well as a former Telephone repairman, I take issue with your No trouble found idea
If I ever put "NTF"  it was because the line was wkg and I didn't find any trbl on the line (at that time)
If it was an intermittent problem, eventually we would find the problem
as far as the inside techs, I have no idea what they did as far as trouble reports



Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: tome on November 14, 2013, 07:06:22 am
Yep, it's working today.  No more anonymous calls.  No statement from (or on behalf) of Google.  NTF, apparently  ;)
  As you amusingly pointed out, the long history of telephone company repair ticket resolution is often "TWA/NTF" (Trouble Went Away/No Trouble Found)...
.

well as a former Telephone repairman, I take issue with your No trouble found idea
If I ever put "NTF"  it was because the line was wkg and I didn't find any trbl on the line (at that time)
If it was an intermittent problem, eventually we would find the problem
as far as the inside techs, I have no idea what they did as far as trouble reports



There were many good techs in the Bells (you were apparently one of them!), but having helped build the Internet before anyone knew what it was, and also having worked for Ameritech trying to drag them into the internet age, I can say that NTF's were quite common.  NTFs were far less common on the "line side" but quite common on the high speed data side (T1/T3, ISDN, ATM, OC-X) For every good tech there were 10 who either didn't know what they did to fix an issue or wouldn't admit to having broken it in the first place.  When my network operations center closed an issue with "NTF", it meant it was a Bell issue and they wouldn't/couldn't tell us what failed.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: sdb- on November 14, 2013, 06:50:43 pm
When my network operations center closed an issue with "NTF", it meant it was a Bell issue and they wouldn't/couldn't tell us what failed.

That's been my experience the past 20+ years as well.

And even better, I could talk with the tech and they would usually tell me what went wrong or what they did to fix it (e.g. "somebody stole your pair").  Many times the baby bell NOC would still close the issue with NTF even tho I knew better.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: unmesh on November 19, 2013, 06:16:18 pm
Has anyone had the issue with free CC DIDs where inbound calls ring late or don't ring at all from GV?  It sure looks like a GV to CC handoff problem from what I can see.

http://www.obitalk.com/forum/index.php?topic=6922.msg43663#msg43663
When I first set this up a few weeks ago, I tested the setup and it was working fine. Today, I called home and my kid did not answer the phone and it went to Google Voicemail. When I get home, she says it is because the phone did not ring. I tested it from my cell phone and she was right :(

Back to using GV directly configured for incoming on the Obi until this gets sorted out.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: tome on November 19, 2013, 06:20:11 pm
Has anyone had the issue with free CC DIDs where inbound calls ring late or don't ring at all from GV?  It sure looks like a GV to CC handoff problem from what I can see.

http://www.obitalk.com/forum/index.php?topic=6922.msg43663#msg43663
When I first set this up a few weeks ago, I tested the setup and it was working fine. Today, I called home and my kid did not answer the phone and it went to Google Voicemail. When I get home, she says it is because the phone did not ring. I tested it from my cell phone and she was right :(

Back to using GV directly configured for incoming on the Obi until this gets sorted out.

It has been working fine for me since reported last.  It is working fine today.  I haven't seen any other report here or in Google Voice forum.  You likely have a different issue...
Tom


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: unmesh on November 19, 2013, 06:36:21 pm
Tried calling several times after seeing this response.

Sometimes it won't ring and will go directly to VM; other times it will ring once and go to VM. On the calling side, it appears to ring 5 times in all cases.

When it rings, the caller ID display is blank; no number or name.

The weird thing is that it used to work and I did not make any configuration changes on the Obi or on my GV account.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: tome on November 19, 2013, 06:45:11 pm
Tried calling several times after seeing this response.

Sometimes it won't ring and will go directly to VM; other times it will ring once and go to VM. On the calling side, it appears to ring 5 times in all cases.

When it rings, the caller ID display is blank; no number or name.

The weird thing is that it used to work and I did not make any configuration changes on the Obi or on my GV account.

Does the CallCentric Dashboard "Calls Received" pane show the call?  If not then it isn't a CC problem - GV isn't passing it to CC.  If it shows it as "Anonymous" then it might be the problem discussed in this thread, but as I said no one else is reporting that and it isn't happening to me anymore.
Tom


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: unmesh on November 19, 2013, 06:48:32 pm
Calls are showing up correctly on the Callcentric Dashboard, both number and name.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: SteveInWA on November 19, 2013, 06:50:38 pm
unmesh:

My two CC free NY DIDs receive calls forwarded from GV immediately.  I just tested them and I have no problems.  Does your CC DID ring immediately when you call it directly?

If the calls show up on your Callcentric dashboard, as tome mentioned, do they show as answered?  It sounds like you have an issue with your OBi and it's configuration or your broadband connection; not GV.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: unmesh on November 19, 2013, 06:54:59 pm
Yes, CC DID does ring immediately if dialed directly.

The CC Dashboard does not seem to have a field that would show whether the call was answered. Where would I look for that information?

In any case, I was unable to successfully answer the call even in the cases where the called phone rang; by the time I did it, the calling phone was in GV Voicemail.

Thanks for the suggestions, guys.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: unmesh on November 19, 2013, 06:58:51 pm
Also, all these calls are showing up in Google Voice call history as well.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: tome on November 19, 2013, 07:07:55 pm
Also, all these calls are showing up in Google Voice call history as well.

In GV click "Edit" for your CC number.  Then select Show Advanced Settings.  Is VM access "No" and Ring Schedule reasonable?

I assume these calls show up on the Obi call log as they should?

Tom


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: unmesh on November 19, 2013, 07:16:54 pm
Also, all these calls are showing up in Google Voice call history as well.

In GV click "Edit" for your CC number.  Then select Show Advanced Settings.  Is VM access "No" and Ring Schedule reasonable?

I assume these calls show up on the Obi call log as they should?

Tom
VM Access is "No"
Ring Schedule is set to ring always
Calls show up in the Obi log which is a Ob110 with software 1.3.0 (Build: 2824)

FWIW, the CC status on the Obi shows up as
Registered (server=204.11.192.169:5060; expire in 42s)
where the number of seconds varies as I refresh the screen. Hopefully that is OK.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: tome on November 19, 2013, 07:22:02 pm
VM Access is "No"
Ring Schedule is set to ring always
Calls show up in the Obi log which is a Ob110 with software 1.3.0 (Build: 2824)

FWIW, the CC status on the Obi shows up as
Registered (server=204.11.192.169:5060; expire in 42s)
where the number of seconds varies as I refresh the screen. Hopefully that is OK.

yeah, that's all good.  I hate to even suggest it, but have you reboot the Obi today?

Oh and if you are rebooting things...your router as well.  As SteveInWA suggested an issue with broadband could cause this.  There is some packet loss and so GV is grabbing the call and putting it in VM (speculation).


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: SteveInWA on November 19, 2013, 07:30:45 pm
We do see users with this symptom quite often over on the GV forum, but there are a lot of variables that can cause it, so it's hard to isolate the root cause.

If you want to do some objective testing, the only true test of your broadband's ability to reliably carry VoIP is this one:  http://myspeed.visualware.com  (basic speedtest websites don't measure all the parameters that impact VoIP)

Select the G.711 CODEC and test VoIP traffic.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: unmesh on November 19, 2013, 07:43:22 pm
Jitter 1.2ms
Packet loss 0.0%
MOS score 3.0


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: SteveInWA on November 19, 2013, 07:45:30 pm
Not very good.  Generally, you need a MOS of 4.0 or better to have reliable VoIP service.  I'd suggest working with your broadband provider to troubleshoot.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: unmesh on November 19, 2013, 07:47:08 pm
yeah, that's all good.  I hate to even suggest it, but have you reboot the Obi today?

Oh and if you are rebooting things...your router as well.  As SteveInWA suggested an issue with broadband could cause this.  There is some packet loss and so GV is grabbing the call and putting it in VM (speculation).

All suggestions welcome!

Rebooting Obi did not cause any improvement.

Once kid is done with homework, will reboot gateway router.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: unmesh on November 19, 2013, 07:49:19 pm
Not very good.  Generally, you need a MOS of 4.0 or better to have reliable VoIP service.  I'd suggest working with your broadband provider to troubleshoot.
Comcast is always fun to work with; they will probably try to upsell me to their Digital Voice ;D

FWIW, voice quality is good with either of GV or CC directly.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: tome on November 19, 2013, 08:08:13 pm
Comcast is always fun to work with; they will probably try to upsell me to their Digital Voice ;D

You can count on that!!


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: unmesh on November 20, 2013, 07:51:24 am
yeah, that's all good.  I hate to even suggest it, but have you reboot the Obi today?

Oh and if you are rebooting things...your router as well.  As SteveInWA suggested an issue with broadband could cause this.  There is some packet loss and so GV is grabbing the call and putting it in VM (speculation).

All suggestions welcome!

Rebooting Obi did not cause any improvement.

Once kid is done with homework, will reboot gateway router.
Rebooting the gateway router did not cause any improvement either.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: unmesh on November 20, 2013, 06:17:00 pm
So I get myself an IPKall DID number and forward GV to that; works great!

Went back to the CC DID number; works great too.

Have no idea what happened previously but am not going to argue with success  ;D


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: MikeHObi on November 21, 2013, 06:46:52 pm
For the past week I have been getting reports of incoming calls ringing and eventually going to voice mail but home phone rings either never or only once.

Switched to routing google voice through Anveo rather than callcentric and the reports continued.  Testing with my cell phone I can't make it happen.  Makes me think that maybe Google voice is having some issues with call routing.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: giqcass on November 22, 2013, 12:12:30 am
I have this set up and am having no problem.  Did you activate Google Voice mail on your cell phone?  If so That could account for a single ring.  It could suggest you have a filter wrong somewhere in Google Voice that is bypassing Anveo/Callcentric and the single ring is the result of the callback to voicemail initiated by the cellphone.  This would leave a call log on you Obi.  In the call log are the calls showing up at all and if so how long were the calls?  This might help troubleshoot what is going on.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: slowbiscuit on November 24, 2013, 09:29:54 am
It's a general GV to SIP service (CC, Anveo, etc.) routing issue which comes and goes, it's not anything we can fix.  Same issue has been reported at dslreports by others.  We'll just have to hope enough people notice and complain to get Google to do something.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: User2020 on December 26, 2013, 12:25:07 pm
I've been having the same issue for the past couple of months.  Some calls are ringing on the caller's end and they go to voicemail but the home phone never rings.  I have the CallCentric setup as described in the original post.  Is this a common issue now?


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: tome on December 26, 2013, 03:22:47 pm
I have had this problem off and on as well as a problem where our calls come in with CID of GeoConnect LLC rather than the correct information.  This too has been reported in GV forums and here as well.  It is a routing issue between GV and CLECs that are providing free DID numbers (as far as I can tell).  As others have said it has been reported to Google and whether or not they will do anything is unclear.  

What is clear is that the time of moving away from GV is quickly approaching.

Tom


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: mo832 on September 14, 2014, 07:06:32 pm
I have read and reread this thread, especially the opening post and the original instructions. Now that I have a better feel for this from experience, I am firmly convinced that the original instructions need to be reordered to place the "inside the Obi" section before the "Google Voice" section. This is because GV will insist on calling the new DID (Callcentric) before it adds it as a forwarding number. The DID has to have a place to go to. If the Obi is not configured to receive the CC verification call from GV, you won't be able to "check off" the new CC number in your GV dashboard.

Can someone point out if I'm wrong? I have looked over it and thought about it at length, and I can't see how the existing instructions would ever work (in the current sequence). And that's why people get the "catch-22" described on the first page of the thread.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: SteveInWA on September 14, 2014, 07:41:22 pm
This thread is two years old, and it is obsolete.

Just follow the instructions here for direct use of GV with OBi:

http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460

Or, if you want to use Callcentric or any other SIP provider with GV, then add that SIP provider to GV as a forwarding phone number, and configure your OBi with that SIP provider's credentials.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: N7AS on September 14, 2014, 07:44:29 pm
You are correct.

Example: If SP1 is setup for GV, configure SP2 for CC. Make SP1 the Primary Line. Add the CC DID as a forwarding number in GV. The verification call will come into SP2 (Callcentric). You can hen uncheck Google Chat. All outbound calls will go out GV and inbound through your CC DID.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: N7AS on September 14, 2014, 07:46:40 pm
Steve,

I guess you beat me to it.



Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: SteveInWA on September 14, 2014, 07:49:22 pm
And N7AS, I was too tired/lazy to go re-write the complete, exhaustive guide to using OBi with GV plus a SIP ITSP, so thanks for adding that.

People, this does take a little bit of "think for yourself" initiative.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: cluckercreek on September 15, 2014, 06:04:40 am
Just a FYI--I'm still having great service from this combination on my Obi 110 & Obi 202. CNAM has worked flawlessly. CC's phone book feature is really great as well.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: CoalMinerRetired on September 27, 2014, 02:49:47 pm
I have read and reread this thread, especially the opening post and the original instructions. Now that I have a better feel for this from experience, I am firmly convinced that the original instructions need to be reordered to place the "inside the Obi" section before the "Google Voice" section. This is because GV will insist on calling the new DID (Callcentric) before it adds it as a forwarding number. The DID has to have a place to go to. If the Obi is not configured to receive the CC verification call from GV, you won't be able to "check off" the new CC number in your GV dashboard.

Can someone point out if I'm wrong? I have looked over it and thought about it at length, and I can't see how the existing instructions would ever work (in the current sequence). And that's why people get the "catch-22" described on the first page of the thread.

I think you are mistaken on a very big point.  The original instructions (post #1 in this this thread) still work perfectly if you are signing up for a new GV number and want to use CC to make CNAM work on an analog phone.  

However, if you are porting an existing number to GV, then yes some reordering is needed. I'm about to go through a port to GV again, an exiting number, (for the 5th or 6th time) and will take some detailed notes and reply back again.

Just a FYI--I'm still having great service from this combination on my Obi 110 & Obi 202. CNAM has worked flawlessly. CC's phone book feature is really great as well.
Agreed. This still works great. I'm speaking for five or six different setups, two of which I own and have used for 24 months, since the first post laid out how to do this, (thanks Mr/Ms pc44 (http://www.obitalk.com/forum/index.php?action=profile;u=905)).


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: willc on September 29, 2014, 05:11:10 am
Hi all

Recently my Obi 202 died so I bought a replacement and decided to try out this info to get cname on my calls since I was resetting everything up anyways.

The problem I'm having is every incoming call to my Google voice forwards to cc and then to my obi as expected but the caller id is always the same name and number no matter who is actually calling me.  It always shows "Southampton NY 16313775400".  The free line I signed up for with CC is actually a Southampton NY number but not the number that shows up on the caller id so I know that probably figures in somewhere with this problem.  ???

CC says it's Google's problem as usual.

Any ideas are greatly appreciated.  Thanks

Oh, I have Sp3 as Google voice and it shows "Connected" and Sp4 is CC and it shows "Registered"
Sp1 and Sp2 are not used but will be later today when my other phone number is finished porting to Ring.to


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: cluckercreek on September 29, 2014, 05:19:23 am
I would check back in your Google settings for the phone number settings. Make sure it is set to forward the "callers number" and not the Google number.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: willc on September 29, 2014, 05:39:58 am
Hey, thanks for the quick reply.  I did double check and I have the settings correct as far as I can see.

I have discovered that calling my CC number directly from my cell phone the caller id shows up fine but when I call my Google voice number with the same cell phone the caller id is back to Southampton NY 6313775400.

When I enable Google chat again and disable forwarding to CC in my Google voice settings the caller id shows the usual and correct phone number with Unknown name like it's supposed to.

Very strange.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Rick on September 29, 2014, 07:44:39 am
It's a Google issue and currently being investigated.  All my calls show a number in East Hampton for a locksmith...


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: SteveInWA on September 29, 2014, 06:21:36 pm
It's a Google issue and currently being investigated.  All my calls show a number in East Hampton for a locksmith...

I'm working with Google, using data from Rick and another member, to take another stab at this.  The problem surfaced last year, if I recall correctly, and eventually went away; now it's back.  I'll update this forum if/when I get a response from Google.  I don't know yet if it can or will be fixed.

"Do not attempt to adjust your set".  There is nothing you are doing that is causing this.  If you don't want to (or can't) put up with this in the mean time, you can obtain a paid DID from Callcentric that doesn't go through their own CLEC, Telengy.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: CoalMinerRetired on October 01, 2014, 06:38:24 am
It's a Google issue and currently being investigated.  All my calls show a number in East Hampton for a locksmith...

I'm working with Google, using data from Rick and another member, to take another stab at this.  The problem surfaced last year, if I recall correctly, and eventually went away; now it's back.  I'll update this forum if/when I get a response from Google.  I don't know yet if it can or will be fixed.

"Do not attempt to adjust your set".  There is nothing you are doing that is causing this.  If you don't want to (or can't) put up with this in the mean time, you can obtain a paid DID from Callcentric that doesn't go through their own CLEC, Telengy.


I stumbled on this thread from last year from DSL Reports, where the same issue is discussed and dissected: http://www.dslreports.com/forum/r28804164-General-Callcentric-and-Google-Voice-CID-issue~start=30, ... note also the link to the relevant GV Product Forums discussion (http://www.dslreports.com/forum/r28813333-) on the issue.

Edit to add: I see BluesCat is part of that discussion on the GV Product Forums, apologies to him for pointing to something he was already involved with.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: SteveInWA on October 01, 2014, 09:04:53 pm
Note that DSLReports user "Iscream" apparently works for Callcentric.  His posts get a bit testy and defensive, but understandably so.  CC has gone out of their way to help explain and diagnose it.  He points to what I am pursuing with Google at this time; a possible problem with what he calls an "aggregator", or transit carrier. 

In simpler terms, someone calls your Google Voice number.  Next, Google is not a regulated telephone company (CLEC).  So, it buys telephone network services from a variety of carriers, both to terminate numbers (host them on a phone switch, so that it can be called by other numbers), and to transport the forwarded outbound calls to your forwarding phone numbers' destinations.  So at this point, Google's system then selects a transit carrier to send the call to your Callcentric DID.  We think that the CID / CNAM is getting altered in that path, before it reaches CC.

On a related note, Iscream describes the business and technical decisions that CC has made to make call quality and reliability a priority, at some added expense over the competition.  There's been a lot of focus here on this forum on finding the very cheapest internet telephone service provider, with some charging much lower per-minute rates.  This is an example of "you get what you pay for".  I've been accused of being a shill for CC, but I simply appreciate their approach, and support it with my business.  Other folks may be satisfied with a lower-priced solution; to each his/her own.

Google, by the way, does use multiple carriers, but its focus is also on reliability and call quality, and it is doing a lot of work internally to optimize both those things.

Again, I don't know if or when I can get this fixed, but I'm devoting some time and resources now to focusing on it.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Rick on October 02, 2014, 06:20:43 am
It would be nice if it got fixed, since all calls appear the same rendering Callerid useless.  Otherwise I want a refund from GV...   ::)


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: SteveInWA on October 02, 2014, 06:08:30 pm
Note that DSLReports user "Iscream" apparently works for Callcentric.  His posts get a bit testy and defensive, but understandably so.  CC has gone out of their way to help explain and diagnose it.  He points to what I am pursuing with Google at this time; a possible problem with what he calls an "aggregator", or transit carrier.  

In simpler terms, someone calls your Google Voice number.  Next, Google is not a regulated telephone company (CLEC).  So, it buys telephone network services from a variety of carriers, both to terminate numbers (host them on a phone switch, so that it can be called by other numbers), and to transport the forwarded outbound calls to your forwarding phone numbers' destinations.  So at this point, Google's system then selects a transit carrier to send the call to your Callcentric DID.  We think that the CID / CNAM is getting altered in that path, before it reaches CC.

On a related note, Iscream describes the business and technical decisions that CC has made to make call quality and reliability a priority, at some added expense over the competition.  There's been a lot of focus here on this forum on finding the very cheapest internet telephone service provider, with some charging much lower per-minute rates.  This is an example of "you get what you pay for".  I've been accused of being a shill for CC, but I simply appreciate their approach, and support it with my business.  Other folks may be satisfied with a lower-priced solution; to each his/her own.

Google, by the way, does use multiple carriers, but its focus is also on reliability and call quality, and it is doing a lot of work internally to optimize both those things.

Again, I don't know if or when I can get this fixed, but I'm devoting some time and resources now to focusing on it.

I posted an update today, over in the service provider section; if you would like to help test and report back, please do so on that thread:

http://www.obitalk.com/forum/index.php?topic=8750.msg57793#msg57793

Tl;DR:  Google worked with the carrier that was causing the GV-->Callcentric caller ID failure, and they fixed it today.

Rick appears to have a different issue, and I've asked him to open a new post over on the GV forum so we can troubleshoot it (his inbound GV number isn't working at all).


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Rick on October 03, 2014, 04:33:02 am
It appears that all my issues are now gone.  They still existed as of 8:30 EST last night, but are now resolved.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: SteveInWA on October 03, 2014, 04:36:54 am
Well, whaddaya know.  Glad to hear that, Rick; enjoy!


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Rick on October 03, 2014, 04:39:41 am
Enjoy?   :D

Thanks for your help Steve.  Hopefully, going forward GV will be more reliable.  I hadn't had any issues for a very long time, then it started getting ridiculous.  For what I pay, it should be better...   ;D


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: SteveInWA on October 03, 2014, 04:41:22 am
I say, it's worth every penny you pay!  ;)


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: SedonaSky on October 08, 2014, 11:49:11 am
Are the instructions at the beginning of this thread still the most accurate (two years later)?
http://www.obitalk.com/forum/index.php?topic=3640.msg24230#msg24230

Do we still need to pay the $1.50 per month for caller Id?

Or is there a more recent page or forum thread?

Many Thanks


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Rick on October 08, 2014, 02:19:45 pm
Steve -

Back to not working.  I sent you PM.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: SteveInWA on October 08, 2014, 05:20:48 pm
Steve -

Back to not working.  I sent you PM.

Hi Rick:  I responded to your message -- let's collect some call data and find the failure.  Thanks.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Rick on October 08, 2014, 05:33:36 pm
I can do that in AM, but you already gave the GV number and the CC number.  Calls were between 3:53 and 4:09 then around 5.

On voice forum there were many with similar issues.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: SteveInWA on October 08, 2014, 07:47:36 pm
I can do that in AM, but you already gave the GV number and the CC number.  Calls were between 3:53 and 4:09 then around 5.

On voice forum there were many with similar issues.

Yes, I have a now-closed bug report with Google, that had to do with incorrect or missing caller ID.  Your issue, as I understand it, is that the calls aren't even getting forwarded.  That's a different bug.  I will now open a new report with Google on that.  So, please be patient, and help us diagnose it, by working with the Google Voice Forum system, which is the best way to track and work a problem with Google engineering.

Open a new post on the GV Help Forum.  Refer to our conversation here.  Mention that this is on your GV number.  List a few new (within 24 hours) sample calls with the L4D of the calling number and the timestamp.  Once I have this, it is easy to get dedicated attention to your specific account and your call history.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: SedonaSky on October 10, 2014, 09:11:24 pm
Is Rick's problem specific to him or is everybody having intermmittant problems?

Can someone please reply to the questions from this post: http://www.obitalk.com/forum/index.php?topic=3640.msg58076#msg58076

Thank you


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: SteveInWA on October 10, 2014, 09:38:10 pm
Is Rick's problem specific to him or is everybody having intermmittant problems?

Can someone please reply to the questions from this post: http://www.obitalk.com/forum/index.php?topic=3640.msg58076#msg58076

Thank you

Those original instructions include some outdated information, and some unnecessary steps on the local OBi device interface. 

Rather than rehash the 2-year old instructions in an 11-page thread, or try to discuss your issue in the context of those instructions, what, exactly is your current problem?

Big picture:
  • Google Voice is now supported on OBi devices via a different, more secure authentication method, which is now officially approved by Google.  Instructions on configuring your OBi using the new process are here:  http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460
  • As an alternative, if you want to take advantage of caller ID name service, via an inbound Callcentric phone number, you can add that CC forwarding number to your Google Voice account, disable direct inbound calls via Google Chat/OBi, and set up the CC number on a Service Provider slot on your OBi.
  • In this scenario, you can, for example, use GV on SP1 as your default for OUTbound calls, and CC on SP2 as your default for INbound calls AND for E911 service.
  • If you do this, you will pay CC $1.50/month for E911 service.
  • Configuring the OBi for both GV and CC can be easily performed, using the OBiTALK portal pages; there is no need to use the OBi local web page interface for this purpose.

There was a recurring problem regarding caller ID being lost or displayed incorrectly on calls forwarded from Google Voice to numbers owned by Callcentric's own carrier, Telengy.  That problem was fixed last week.  There is a remaining, related problem that is intermittently happening with that same call path, causing delays or failures of forwarded calls reaching Telengy DIDs.  I'm working on that right now with Rick and with Google engineering.  I don't have an estimated time to resolve it, but I am optimistic, since the error data Rick supplied clearly aligns with carrier log data.  Google is now working with the carriers to diagnose and resolve the failures.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Wildcatz on February 03, 2015, 10:08:40 am
Hi All
Seeing an interesting issue with Google Voice & Callcentric that led me to start a thread over @ Google yesterday. Specifically the issue I was seeing initially was that Private/Anonymous calls were being dumped into Google Voicemail even though all calls and groups were set to forward to my Callcentric number. After trying to isolate this yesterday (I tried many configurations and changes on both sides) I found that this erroneous routing was being caused by call treatments on my Callcentric account. Specifically if I set a call treatment to allow the Callcentric phone to ring (blocked or unblocked number) irregardless then sure enough the call routed through fine. However if I used ANY call treatment on the Callcentric end to say go straight to voicemail, send the call to another number, perform the telemarketer block etc the call would always default route to Google Voice voicemail and never be passed to Callcentric.

I know Callcentric are very aware of the issues with Google Voice and I raised a ticket as well (great Callcentric tech support as usual BTW) but what was strange to me is this has been working with my paid Callcentric DID for a long while. Also of interest was that yesterday when I was playing with the Google Voice account settings I actually got the call to be passed through once and then it never worked again even though the settings remained constant.

Just wondering if anyone else has seen this specific issue, knows of a workaround and if trying to do something at the hardware level, like use an OBI to bind Google Voice to 1 path and Callcentric to the other would allow some way of getting over this issue ?

Like many others I like having the Google Voice number as an intermediary if you will, something that you put on membership forms etc just in case telemarketers start to call :) So if others have another option to resolve this (maybe use a free DID and bind that ?) then I would appreciate the feedback as well.

Thanks and hope this was a good place to post this, didn't want to hijack the thread but this seemed very similar to issues I was seeing, Callcentric & Google Voice.

WC


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Taoman on February 03, 2015, 12:02:35 pm
However if I used ANY call treatment on the Callcentric end to say go straight to voicemail, send the call to another number, perform the telemarketer block etc the call would always default route to Google Voice voicemail and never be passed to Callcentric.

I'm curious how you know this to be true? Have you actually looked at the Callcentric logs to make sure the call isn't actually being forwarded to Callcentric but that it just keeps ringing until GV voicemail picks up?

Google Voice doesn't support early media. Most of the Callcentric call treatments use early media. To test, make a Callcentric call treatment that currently isn't working with Google Voice. Then call your Callcentric DID directly (bypassing Google Voice) and what happens? It should work.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Wildcatz on February 03, 2015, 05:00:47 pm
Thanks of your reply, I did try call treatment setup with tests made direct to the Callcentric number and they worked as expected. It appears to be the transport(s) between Google Voice and their carrier(s) and Callcentric which is a shame as like I said something appears to have changed as this was working fine to my paid Callcentric DID before. Call centric are their usual helpful and resourceful selves and certainly appreciate them looking into this too.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: SteveInWA on February 03, 2015, 06:51:45 pm
I found that this erroneous routing was being caused by call treatments on my Callcentric account. Specifically if I set a call treatment to allow the Callcentric phone to ring (blocked or unblocked number) irregardless then sure enough the call routed through fine. However if I used ANY call treatment on the Callcentric end to say go straight to voicemail, send the call to another number, perform the telemarketer block etc the call would always default route to Google Voice voicemail and never be passed to Callcentric.

Hi: 

You and I went through a series of posts on this topic on the GV help forum.  The bottom line, regardless of what might have worked in the past, is that the type of call treatments you are attempting to perform on the CC end, should just be performed on the GV end instead.

I can tell you that I have a GV number forwarded to a CC DID, and that the following call treatments do work:

  • Send certain specific inbound numbers (telemarketer/fraudster/spammer) to the no-service SIT error message (create one such treatment for each number that calls you, and you want to block in the future.  If the caller isn't handled by these rules, then the default rule is processed:
  • Send to one, or multiple extensions, and ring each for 30 seconds, then go to CC VM (this should be your only call treatment set as the default for calls made to this DID, and be sure to click the "normalize priority" button after you finish adding treatments.)

Do NOT create any treatments to try to subsequently forward the call to a different phone number, after it hits your CC DID.

The purpose of setting the "forward to CC VM after 30 seconds" is as a GV-compatible fail-safe:  GV will ring a forwarded number for approximately 25 seconds, then, if no answer or busy, it will give up and take back the call to GV VM.  The 30 second ring interval for CC will prevent CC VM from grabbing the calls before GV VM.  However, if someone calls the CC DID directly, the unanswered call will instead go to CC VM.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Taoman on February 03, 2015, 07:57:57 pm

  • Send certain specific inbound numbers (telemarketer/fraudster/spammer) to the no-service SIT error message (create one such treatment for each number that calls you, and you want to block in the future.  If the caller isn't handled by these rules, then the default rule is processed:

Are you saying the caller literally hears the SIT error message or that the caller just hears a ringback tone until GV voicemail picks up? When I try this (and I've tested this dozens of times) there is no message heard (since it is early media) just the ringback tone.

And I'm not sure why you would recommend making individual call treatments "for each number that calls you, and you want to block in the future." That seems needlessly redundant. Why not make one or two call treatments and make corresponding phone book groups the call treatments act on? Then just add the "telemarketer/fraudster/spammer" contact to one of those groups.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Wildcatz on February 03, 2015, 08:28:48 pm
Hi Steve

Thanks for the continued pointers, I too am trying some new things and doing some further digging as well. What was interesting is that when I have the call treatments on (simple one right now that takes inbound calls from my google voice number and should send to CC vmail) although I still get pushed to Google Voice mail instead of CC, I am seeing the call show up in the callcentric history report log, therefore a part of this call seems to be registering with Callcentric even though the call seemingly bounces or is pulled back to Google Voice voicemail. I will try the 30 second VMail config now that you mentioned and see what that gives me.

With regards to the call treatment for every call you wish to block in future I was hoping instead I could do like I do with Callcentric direct which is force the Telemarketer option on any private/anonymous calls that originate from my Google Voice number, I know I can set this up in the CC treatments but of course today it appears to be the addition of these treatments that is not letting the call make the final piece of the connect.


I found that this erroneous routing was being caused by call treatments on my Callcentric account. Specifically if I set a call treatment to allow the Callcentric phone to ring (blocked or unblocked number) irregardless then sure enough the call routed through fine. However if I used ANY call treatment on the Callcentric end to say go straight to voicemail, send the call to another number, perform the telemarketer block etc the call would always default route to Google Voice voicemail and never be passed to Callcentric.

Hi: 

You and I went through a series of posts on this topic on the GV help forum.  The bottom line, regardless of what might have worked in the past, is that the type of call treatments you are attempting to perform on the CC end, should just be performed on the GV end instead.

I can tell you that I have a GV number forwarded to a CC DID, and that the following call treatments do work:

  • Send certain specific inbound numbers (telemarketer/fraudster/spammer) to the no-service SIT error message (create one such treatment for each number that calls you, and you want to block in the future.  If the caller isn't handled by these rules, then the default rule is processed:
  • Send to one, or multiple extensions, and ring each for 30 seconds, then go to CC VM (this should be your only call treatment set as the default for calls made to this DID, and be sure to click the "normalize priority" button after you finish adding treatments.)

Do NOT create any treatments to try to subsequently forward the call to a different phone number, after it hits your CC DID.

The purpose of setting the "forward to CC VM after 30 seconds" is as a GV-compatible fail-safe:  GV will ring a forwarded number for approximately 25 seconds, then, if no answer or busy, it will give up and take back the call to GV VM.  The 30 second ring interval for CC will prevent CC VM from grabbing the calls before GV VM.  However, if someone calls the CC DID directly, the unanswered call will instead go to CC VM.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: giqcass on February 03, 2015, 08:33:54 pm
And I'm not sure why you would recommend making individual call treatments "for each number that calls you, and you want to block in the future." That seems needlessly redundant. Why not make one or two call treatments and make corresponding phone book groups the call treatments act on? Then just add the "telemarketer/fraudster/spammer" contact to one of those groups.
Yes much simpler to use as few call treatment as possible to avoid confusion.  In addition with CC you can even block/whitelist entire area codes if you like.

I started a thread on call treatments here. This thread wasn't really about that in the beginning.
http://www.obitalk.com/forum/index.php?topic=9406.0


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: SteveInWA on February 03, 2015, 08:35:10 pm

  • Send certain specific inbound numbers (telemarketer/fraudster/spammer) to the no-service SIT error message (create one such treatment for each number that calls you, and you want to block in the future.  If the caller isn't handled by these rules, then the default rule is processed:

Are you saying the caller literally hears the SIT error message or that the caller just hears a ringback tone until GV voicemail picks up? When I try this (and I've tested this dozens of times) there is no message heard (since it is early media) just the ringback tone.

And I'm not sure why you would recommend making individual call treatments "for each number that calls you, and you want to block in the future." That seems needlessly redundant. Why not make one or two call treatments and make corresponding phone book groups the call treatments act on? Then just add the "telemarketer/fraudster/spammer" contact to one of those groups.

Your mileage may vary.  My personal use case is that I have 4 different Callcentric DIDs on my one Callcentric account.  Two of the four numbers are forwarding targets for GV; the other two are just numbers not used with GV.  I get my fair share of junk phone calls to one or more of those DIDs.  So, when get an inbound call as I did the other day, from some clown threatening to issue a warrant for my arrest if I didn't respond to a order from a Federal magistrate, I add a call treatment to block that number.  I hadn't thought of creating a phone book for those callers.  

If the caller is calling the CC DID directly, they'll hear the SIT and recorded message.  

If the caller is calling GV, AND GV's own global spam list doesn't happen to catch the caller, AND you haven't blocked that caller in GV, and a CC call treatment to send them to the SIT and recorded error message is enabled, then the caller will hear ringing, while GV tries to simulring other forwarding targets (e.g. Hangouts or Chat), but GV will give up on the CC number after it hears the SIT, and the CC phone number won't ring (so, like you said, the caller won't hear the SIT, but the end result will be that you won't be bothered).  Since the vast majority of spam calls are made by robocalling systems, they usually hang up before leaving a message.

This is by design.  Since GV is designed to simulring all forwarding numbers, and intelligently handle the response from each number during the ring interval, it intentionally doesn't play the SIT to the caller.  Think about it:  up to six forwarding numbers, plus Chat, plus Hangouts are all being sent the call at once.  Whichever destination is capable of answering the call first, will get the call.  You wouldn't want one of those numbers to interfere with the others being able to answer the call, and you, the caller, wouldn't want to hear some sort of cacophony of all the numbers either ringing, or playing a busy signal or SIT.

So, as I said, call handling is more effectively processed at the first hop (GV), but adding CC call treatments is an effective alternative that won't cause any problems.  Other call treatments may or may not interfere with GV; use at your own risk.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Wildcatz on February 03, 2015, 08:56:14 pm
Steve
Thought I would post the outcome of the tests I just did based on your ring extension then voicemail pointer:

Tried the call an extension (default extension in CC) for 30 seconds then set for going to CC voicemail. In this scenario the CC phone rung successfully (result !) but when it got to the end of the 30 seconds it was answered by Google Voice voicemail again ! Now I then tried this same scenario but lowered the ring before VMAIL bit to 20 seconds and bingo the CC Voicemail kicked in.

With the treatment above working I then proceeded to setup the same rule (call default extension, wait 20 and dump in voicemail) but with Telemarketer block added, this time went back to the same experience that started this conversation, i.e. Google Voice voicemail intercepted the call. So it appears that as I mentioned earlier, any treatment other than letting the phone ring causes the call to be pulled back to Google Voice voicemail unfortunately. I still find it interesting though that even when the calls are sucked back they are still showing in the Callcentric call history as inbound 1 second calls but of course never connect.

My hope/use case was that as I give out my Google Voice number, if anyone wants to ring and block there number then as it forwards to CC the Telemarketer treatment would force them to press the digit (therefore at least showing they should be a human :)) and then call through or force to voicemail. Doesn't seem like I will be able to do that in this case as anything over and above ringing the phone does not seem to work.

I did try and setup the treatment similar to what you mentioned, in this case I set it for any calls originating from my Google Voice number (entered the number in explicitly)to go to the error message but that didn't work and instead sent me back to Google Voice voicemail.

For reference, I too have multiple paid DID's with CC including International but only use 1 DID as a forward target of Google Voice.

Thanks



I found that this erroneous routing was being caused by call treatments on my Callcentric account. Specifically if I set a call treatment to allow the Callcentric phone to ring (blocked or unblocked number) irregardless then sure enough the call routed through fine. However if I used ANY call treatment on the Callcentric end to say go straight to voicemail, send the call to another number, perform the telemarketer block etc the call would always default route to Google Voice voicemail and never be passed to Callcentric.

Hi: 

You and I went through a series of posts on this topic on the GV help forum.  The bottom line, regardless of what might have worked in the past, is that the type of call treatments you are attempting to perform on the CC end, should just be performed on the GV end instead.

I can tell you that I have a GV number forwarded to a CC DID, and that the following call treatments do work:

  • Send certain specific inbound numbers (telemarketer/fraudster/spammer) to the no-service SIT error message (create one such treatment for each number that calls you, and you want to block in the future.  If the caller isn't handled by these rules, then the default rule is processed:
  • Send to one, or multiple extensions, and ring each for 30 seconds, then go to CC VM (this should be your only call treatment set as the default for calls made to this DID, and be sure to click the "normalize priority" button after you finish adding treatments.)

Do NOT create any treatments to try to subsequently forward the call to a different phone number, after it hits your CC DID.

The purpose of setting the "forward to CC VM after 30 seconds" is as a GV-compatible fail-safe:  GV will ring a forwarded number for approximately 25 seconds, then, if no answer or busy, it will give up and take back the call to GV VM.  The 30 second ring interval for CC will prevent CC VM from grabbing the calls before GV VM.  However, if someone calls the CC DID directly, the unanswered call will instead go to CC VM.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Wildcatz on February 03, 2015, 09:00:53 pm
Tao
Thats a brilliant idea of a phone book for telemarketers/spam to save on the number of line entries you have for call treatments !


  • Send certain specific inbound numbers (telemarketer/fraudster/spammer) to the no-service SIT error message (create one such treatment for each number that calls you, and you want to block in the future.  If the caller isn't handled by these rules, then the default rule is processed:

Are you saying the caller literally hears the SIT error message or that the caller just hears a ringback tone until GV voicemail picks up? When I try this (and I've tested this dozens of times) there is no message heard (since it is early media) just the ringback tone.

And I'm not sure why you would recommend making individual call treatments "for each number that calls you, and you want to block in the future." That seems needlessly redundant. Why not make one or two call treatments and make corresponding phone book groups the call treatments act on? Then just add the "telemarketer/fraudster/spammer" contact to one of those groups.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: SteveInWA on February 03, 2015, 09:05:49 pm
You're trying to use GV backwards, with respect to voicemail.  The intent is to avoid letting some other phone carrier's voicemail system grab the call.  By setting the CC ring period to less than 25 seconds, you are now circumventing GV's ability to work as it is designed, to take back the call to its own VM.

Your scenario of using CC's telemarketer block, is going to be unpredictable and unsupported.  Either use GV for call processing, or use CC for call processing, but some combination of the two is going to produce variable results.  GV has its own individual call blocking feature, allowing you to (after the first call) flag future calls from that number as Spam or send it to GV VM.  It also has a global spam-blocking feature, similar to, but not identical in operation to, nomorobo.  Millions of GV users are satisfied with these options.  You'll never reach perfect nirvana with this; sooner or later, you just need to talk to somebody you don't want to talk to...you won't catch cooties.

I think I've spent enough time flogging this discussion.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Wildcatz on February 03, 2015, 09:46:57 pm
Steve

Thanks for your help with this, I do appreciate it. Trust me if this hadn't worked for months like it was then I would never have even started a convo about it. The fact is that it was working for a while now for me (don't know how) and then stopped which is why I reached out. As I mentioned in the Google Voice thread, it even worked again when I was troubleshooting the issue the other day then stopped even with no settings from the previous test adjusted. This to me shows that some combination of the routing/transport from Google Voice out did/was allowing this to be processed correctly (albeit maybe not as designed) by a secondary processor (in this case CC).

At this point it seems the only way to have the true flexibility of call treatments (to the level of up front telemarketer block that CC offers) would be to get a separate CC DID and use that as the 'intermediary' number to hand out then at least all processing could be on 1 system.

Thanks all for the input, appreciate the tips Tao, Giqcass. Steve/Bluescat appreciate your suggestions as well. New to this forum and the Google Voice one and appreciate the topics and knowledge shared here.


You're trying to use GV backwards, with respect to voicemail.  The intent is to avoid letting some other phone carrier's voicemail system grab the call.  By setting the CC ring period to less than 25 seconds, you are now circumventing GV's ability to work as it is designed, to take back the call to its own VM.

Your scenario of using CC's telemarketer block, is going to be unpredictable and unsupported.  Either use GV for call processing, or use CC for call processing, but some combination of the two is going to produce variable results.  GV has its own individual call blocking feature, allowing you to (after the first call) flag future calls from that number as Spam or send it to GV VM.  It also has a global spam-blocking feature, similar to, but not identical in operation to, nomorobo.  Millions of GV users are satisfied with these options.  You'll never reach perfect nirvana with this; sooner or later, you just need to talk to somebody you don't want to talk to...you won't catch cooties.

I think I've spent enough time flogging this discussion.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: jpw94 on February 26, 2015, 09:11:05 am
I'm new to OBI (Obi202) and I am paying about $36/mo for home and business service which is a bargain in many ways.

But I decided to get that down to near zero so I purchased an Obi202 with the intent of porting my home & business number to GV. So let me lay out what I have in the hopes of providing info to others as I have discovered some tricks in this thread that has enabled me to overcome a few little hurdles. I'll try to make this as readable as possible.

1. I bought the Obi202 so I could maintain two separate phone numbers for home and my home-based businesses.
2. I currently have 4 phone numbers in my world: a) home b) primary biz c) iPhone and d) separate GV number which I give out sparingly to those whom I want to hear from (it rings on all of the above phones.)
3. I followed the instructions of porting my home number by setting up up t-mobile pre-paid sim to get it there and then ported that to GV. That worked fine with a few kinks but successful in 2 days! Planning on porting biz phone to GV next.

I then realized I painted myself into a corner because I could not forward line 4 (GV) to the other GV number. That's a real bummer for me. Plus I wasn't seeing the callerid of incoming calls that is something I need as well. Then I found this thread. Within minutes I had a callcentric account and my phone was ringing with Caller-ID! The by product of that was that I was able to get line 4 to forward to the new GV home number too. Beautiful!

4. I followed the instructions found on at the beginning of this thread to obtain a free DID and configured the OBI202 using the built-in callcentric script. Worked great! Incoming calls are assigned to ring on phone 1.

My question is about a second callcentric line. Seems like the callcentric # (1777) stays the same even if I add a second DID number to my account. So I am uncertain how to get OBI202 to see the second number and ring ONLY on phone 2. Any suggestions? Do I merely need to create a second account (separate email)?

When I get second Free callcentric number for the biz side and port the number over to GV the bottom line for me will be reducing my $36 to $3/month!

Thanks all.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: azrobert on February 26, 2015, 09:47:21 am
In your Callcentric account add a second extension.
Click the Extensions tab then Add New Extension.
Create 2 Call Treatments.
Route the 1st DID to extension 100.
Route 2nd DID to extension 101.

In the OBi202 register an SP trunk to extension 101.
I think you have an open SP trunk for ext101.
If you don't there is a solution.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: jpw94 on February 26, 2015, 10:04:33 am
Perfect azrobert. I found that afterposting and I think that will work. First number goes to ext 100 by default.When I provided the CC number in the 202 I added the 101 to end of it and it registered so I think it's going to work.

I now need to port biz over to GV. 2 days it will be done! Thank you for your help.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: azrobert on February 26, 2015, 11:02:40 am
You can test the setup without a 2nd DID.
Temporarily add a Call Treatment to route your current DID to extension 101.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: bobd on January 26, 2016, 09:24:46 am
I'm new to the OBI, GV & CallCentric world, so please bear with me on my questions.

I have the OBI with GV up and woring. Everything seems fine. There are 2 things I want to have in addition to my set up.

1. E911
2. Caller ID Name

From what I gather from this thread is that I can accomplish this with CC. I started to follow the initial instructions but I think they may be dated. I got a "free" number from CC, but it will not give me E911.

So now I believe that I need to get a paid number. The cheapest is $1.95/mo. No biggie I can handle that. But what confuses me on this is that it has a limit on the number of minutes/mo. If I go this route do I eventually set this up with OBI as a incoming call only option? If so, how does that work if I need E911, which I think would need to be an outgoing call?

Sorry if this all seems obvious, but I'm still struggling with how this all hangs together.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: dircom on January 26, 2016, 09:43:38 am
When I signed up, it asks you if you are in the US.  If you are, then you have to pay for 911, not sure why you did not see that upon sign up.

To get CNAM, fwd GV calls to CallCentric.  Set up GV and CallCentric on your Obi.  Setup GV for default of outgoing calls.

"you WILL be billed for 911 separately, at $1.50/month plus a one time $1.50 setup fee, if you state that your are in the US or Canada."


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: bobd on January 26, 2016, 11:07:13 am
Thanks for your quick reply.

I siigned up for IP Freedom as it was free, but now think I need to sign up for North America Basic at $1.50 set-up and $1.95/mo.

For just $1.95 per month our new North America Basic Plan comes included with E911, 120 minutes of outbound calling to the United States/Canada/Puerto Rico, UNLIMITED calling to Toll-Free Numbers, UNLIMITED in-network calling to other Callcentric customers, and full support for all of our FREE value added features
.

Again, due to my ignorance of this subject, I believe that the intent of using GV and OBI is to have unlimited talk inbound/outbound. So my confusion is why CC says 120 minutes of OB calling.

So my questions are:

Do I just go ahead and sign up for the No. America Basic plan and us it for inbound calls (a set up on OBI?)?
Do I us GV for outbound calls? If so, then how odes the E911 with CC work?

Bob


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: dircom on January 26, 2016, 11:15:41 am
I think this addresses your question:  http://www.obitalk.com/forum/index.php?topic=2076.20
but I don't use CallCentric 911, so another person might verify if the forum posts I found answer your issue

ps
this is what I pasted into Google search to find an answer
e911 callcentric site:obitalk.com


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: bobd on January 26, 2016, 12:17:58 pm
Thanks.

All the threads seem to be really old on this topic so it is hard for me to align what I am seeing on CC with what is being described in the threads.

I think if I go this route I'm going to need to pay for a plan, but I don't want to be constrained to any minutes allocation. They have outgoing plans and the cheapest is the North America Basic plan ($1.50 set-up/$1.95/mo), but again it says 120 minutes outbound calls per month. I think I can configure OBI to use GV for outbound (I think). But then I believe I won't get the CNAM and E911 from CC if I do this! All the inbound plans are around $5/mo which starts to get pricey when trying to strive for no cost.



Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Taoman on January 26, 2016, 01:28:32 pm
I think I can configure OBI to use GV for outbound (I think). But then I believe I won't get the CNAM and E911 from CC if I do this!

(http://s30.postimg.org/ovgsd71wx/CC911.png)

Don't you see this when you log into your Callcentric account? Just click on the link and sign up for E911.

You don't need to sign up for an inbound or outbound Callcentric plan, just E911. You have unlimited incoming and outgoing calls with Google Voice. Yes, you would receive CNAM for incoming GV calls forwarded to your free and unlimited Callcentric DID. You would set up forwarding to CC from within your Google Voice account. This is much simpler than you are making it out to be.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: dircom on January 26, 2016, 01:41:52 pm
Thanks.

All the threads seem to be really old on this topic so it is hard for me to align what I am seeing on CC with what is being described in the threads.

I think if I go this route I'm going to need to pay for a plan, but I don't want to be constrained to any minutes allocation. They have outgoing plans and the cheapest is the North America Basic plan ($1.50 set-up/$1.95/mo), but again it says 120 minutes outbound calls per month. I think I can configure OBI to use GV for outbound (I think). But then I believe I won't get the CNAM and E911 from CC if I do this! All the inbound plans are around $5/mo which starts to get pricey when trying to strive for no cost.

DID you order IP FREEDOM ??
Next, order Free Phone Number?
when you order the free phone number it asks you to pay for 911
(I just created another CallCentric account 5 minutes ago, so I know it is the same process as the old posts explain)

What do you mean by "I think I can configure OBI to use GV for outbound (I think)"  
I just told you in an earlier post that you can.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: bobd on January 26, 2016, 03:24:57 pm
Sorry for my questions. Given I was not sure of what I was doing I was getting a bit apprehensive.

I did go through and get another Free Phone Number and was able to set it up with my OBI200. I will need to see if CNAM works when I get a call from someone not in my phonelist. As for E911, I'm still waiting for the email from CC.

But for now, calls are getting through. Voicemails are being transcribed and handled by google just as before.

Thanks for you patience and assistance!


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: SteveInWA on January 26, 2016, 03:26:11 pm
Geeeeeeeeeez.  The posts are "old" because not much has changed since the thread began.

Callcentric offers different types of inbound service.

"IP Freedom" can only be used to make and receive calls between other Callcentric users, or other SIP users; it does not give you an inbound Public Switched Telephone Network (PSTN) telephone number.

Callcentric offers different inbound calling plans, either billed per-minute, or per-bucket-o-minutes, or unlimited, with PSTN phone numbers available in most locations.  All inbound calling plans include CNAM.  Some inbound plans require the extra $1.50/month for E911, and other plans bundle in E911 with the monthly fee.

Callcentric also owns its own Competitive Local Exchange Carrier (CLEC), Telengy.  It offers free inbound PSTN numbers in the NY State area.  These numbers are ideal as forwarding numbers for Google Voice, since nobody needs to know or call that number; it would only be called by Google Voice to forward your calls.

SO:  your choice.  Get a free NY DID, and pay the $1.50 fee for E911, if you'll only be using this for Google Voice, or, get a local DID if you'd like to use it as a full-function local phone number, or you can even port in an existing local number.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: zsak23 on January 28, 2016, 03:10:27 am
bobd -

I just went thru this process myself.  In your callcentric account go into Preferences.  On the General tab is the Caller ID with name (Inbound calls): option.  This is disabled by default. Edit to enable.  Then CNAM should work as it has for me.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: zsak23 on January 28, 2016, 03:18:34 am
Is it possible to use the same Callcentric account with 2 DIDs, one each on 2 different Obis?

ETA:  Will a second extension for 1 DID also work on a second Obi?


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: SteveInWA on January 28, 2016, 03:17:09 pm
Is it possible to use the same Callcentric account with 2 DIDs, one each on 2 different Obis?

ETA:  Will a second extension for 1 DID also work on a second Obi?

It would be great if you would not glom on to an old discussion with new questions.

It's confusing at first, but a Callcentric customer has one Callcentric account.  That account can host several different inbound telephone numbers (DIDs).  Any of those DIDs can be configured to ring any or all extensions.

Each extension has a 3-digit suffix added to your 1777 account number.  Each extension can (but doesn't need to) have it's own, unique SIP password.

This is all managed using the Extensions tab and the Call Treatments tab in Callcentric's web portal.

For example:  I have 3 DIDs on my CC account.  I have 3 OBi devices in active use, plus 2 devices from other manufacturers.  I set up a bunch of extensions so that I can individually route calls to all of those devices, depending on which DIDs are being called.  Each extension can be configured to call out using any one of my CC DID numbers as caller ID sent.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: dan19936 on February 18, 2016, 11:55:04 am
Just completed this setup with Google Voice and Callcentric free phone number. Took a bit as I didn't understand that I needed to keep GV as SP1 and add Callcentric as SP2. Also thought I would share information I couldn't find anywhere else:

I tested 933 and confirmed emergency address but it reported a strange phone number that when tested did not answer. Callcentric explained the following: (I redacted the 'hidden' phone number 1631xxxXXXX).

Quote
With regards to the number that you've mentioned as well as how we've implemented 911, for every client that has at least one service and has stated that they will be using our services within the US/Canada, will have a "hidden" phone number associated under their account, specifically used for 911 services -- this is just in the event that if you ONLY have an outbound service under your account, you can still receive inbound calls from the emergency service center). This is also necessary given you acquire multiple numbers from us, and/or switch out numbers (canceling/ adding numbers) on your account, you still have at least 1 number dedicated for 911.

Please note that you will not be able to receive regular inbound calls through this hidden phone number; this phone number is only accessible given if you have dialed 911 and the call happens to disconnect abruptly; emergency services has a means of contacting you back through that number. So when you do call 911, emergency services should see the hidden phone number as your caller ID (from our records; we are showing that the hidden number assigned under your account already is 1631xxxXXXX). So given if your call towards 911 does abruptly drop, they will be able to contact you, via the number 1631xxxXXXX


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: DarkOptix on August 29, 2016, 02:41:35 pm
I was having the most difficult time getting it all set up. 

Combined with OP info and this tutorial from CC:

https://www.callcentric.com/support/device/obihai/obi202

and a leap of faith I finally got it working.

Major problem was I have SP1 Google Voice, SP2 Anveo E911, and SP3 CC.

Under profiles I did not realize I had to change the X_ServProvProfile to C which is where all Callcentric configurations are entered.

Once I did this presto.  Hopefully this helps someone. 

Seems like Anveo E911 and CC are redundant but oh well I can just cancel Anveo next year.



Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: SteveInWA on August 29, 2016, 03:08:43 pm
I was having the most difficult time getting it all set up. 

Combined with OP info and this tutorial from CC:

https://www.callcentric.com/support/device/obihai/obi202

and a leap of faith I finally got it working.

Major problem was I have SP1 Google Voice, SP2 Anveo E911, and SP3 CC.

Under profiles I did not realize I had to change the X_ServProvProfile to C which is where all Callcentric configurations are entered.

Once I did this presto.  Hopefully this helps someone. 

Seems like Anveo E911 and CC are redundant but oh well I can just cancel Anveo next year.



If you had used the OBiTALK web portal, you could have simply clicked on SP3, then scrolled down to the bottom of the page, clicked on the link for other service providers, then clicked Callcentric.  The portal handles setting everything up correctly from that point.  The portal will allow you to click boxes to select which SP is used as the default for outbound calling and/or E911 calling.

Anveo E911 and CC are redundant only if you subscribe to CC's E911 service, at which point you could delete Anveo.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: GeekyGal on December 24, 2016, 08:51:55 am
Under profiles I did not realize I had to change the X_ServProvProfile to C which is where all Callcentric configurations are entered.

Thank you so much. This fixed my problem too. I didn't see any mention of this in any tutorial.

Also, in case it helps anyone else, another problem that I had was that unchecking Google Chat forwarding does not seem to be working in Google Voice at the moment. I can't stop forwarding even to a cell phone. The only way that I was able to do was to edit the Google Chat entry, and choose "Do not ring on weekdays" and "Do not ring on weekends". That did it.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: SteveInWA on December 24, 2016, 11:42:52 am
Under profiles I did not realize I had to change the X_ServProvProfile to C which is where all Callcentric configurations are entered.

Thank you so much. This fixed my problem too. I didn't see any mention of this in any tutorial.

Also, in case it helps anyone else, another problem that I had was that unchecking Google Chat forwarding does not seem to be working in Google Voice at the moment. I can't stop forwarding even to a cell phone. The only way that I was able to do was to edit the Google Chat entry, and choose "Do not ring on weekdays" and "Do not ring on weekends". That did it.

That information is incorrect.  There is no need to change that setting.  After configuring Google Voice on SP1, using the OBiTALK web portal, you then configure SP2, also using the OBiTALK portal, and it will automatically set the correct parameters for SP2, which is not "C".

The information about Google Voice/Chat settings is also incorrect.  OBi devices are Google Chat clients.  Checking or unchecking Google Chat only controls whether or not inbound calls to your Google Voice number are forwarded to the OBi via Chat.  Independently, Google Voice also forwards to up to six regular telephone numbers, such as your cell phone number.  You control the ring or not ring behavior to those other phone numbers, by adding or removing the check marks to the left of THOSE numbers.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Yellowmann on March 11, 2017, 07:22:06 pm
Hello all, I am a newbie to this setup but have been long time reader of this forum before I finally got around to buy and setup my OBI200.  I had GV working with OBI no problem for few days.  Than I questioned about 911 and CNAM and lucky to find this thread.  I just got my free # from CallCentric and set everything up as mentioned in here.  But I have few question about CC.

1) I got the free number and paid $3 for 911 and one time setup fee.  I do not see in my account about the monthly billing of the 911 for $1.50.  Do I need to add my credit card to my account so it auto pays that monthly fee?

2) I activated CNAM in CC but my one cell phone called to my OBI home phone shows the name but my other cell only show the cell number and state but no name.  Is that depending on the phone number? Both cell are to my one account through my cell phone provider.

3) The free CC phone # is that forever or can it go inactive and they take it way if I don't pay for the 911 service?

TIA for your help...


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: SteveInWA on March 11, 2017, 07:36:35 pm
Hello all, I am a newbie to this setup but have been long time reader of this forum before I finally got around to buy and setup my OBI200.  I had GV working with OBI no problem for few days.  Than I questioned about 911 and CNAM and lucky to find this thread.  I just got my free # from CallCentric and set everything up as mentioned in here.  But I have few question about CC.

Quote
1) I got the free number and paid $3 for 911 and one time setup fee.  I do not see in my account about the monthly billing of the 911 for $1.50.  Do I need to add my credit card to my account so it auto pays that monthly fee?

Yes.  Add some form of payment to your Callcentric account.  Their method of payment is:  you specify some fixed amount of money (e.g. $30) to charge your card.   This then becomes your Callcentric account balance.  They then deduct monthly charges (e.g. 911 fee and/or any per-minute outbound calls you make on their number) from your Callcentric account balance, until that balance falls below some limit, then they charge you another fixed payment, etc.

Quote
2) I activated CNAM in CC but my one cell phone called to my OBI home phone shows the name but my other cell only show the cell number and state but no name.  Is that depending on the phone number? Both cell are to my one account through my cell phone provider.

Yes, that's normal/typical behavior.  CNAM depends on the telephone carrier that hosts your number feeding your name into the data bases (LIDB) used by the carriers.  Some mobile carriers do that, and some don't.  If you port a number into a mobile carrier that doesn't actively feed names, or depends on you to ask them to do that, whatever name was in the LIDB before, may linger in the LIDB, or it might eventually get purged.  Contact your carrier and ask them about it.  If your carrier doesn't feed your name to the LIDB, then some generic substitute will appear, such as "Wireless Caller" or "Newark NJ" or whatever.

Quote
3) The free CC phone # is that forever or can it go inactive and they take it way if I don't pay for the 911 service?

As long as you receive calls on the CC number, it will stay active.  If you stop using it, they'll take it back.  See their site for terms, and any other questions you have regarding their services.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Yellowmann on March 11, 2017, 08:06:40 pm
Thank you Steve for your quick reply. I did find some of my own answer on cc but yours is much easier to understand. Since my gv is forward to cc I don't think I will lose the number.  I was wondering if I forget to pay for 911 if they take the free cc #.

I think this setup will work well for me. Thanks again all for sharing your knowledge.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: SteveInWA on March 11, 2017, 08:11:14 pm
Quote
I was wondering if I forget to pay for 911 if they take the free cc #.

No, but of course, you will lose 911 service.  To prevent that, set up a credit card payment method as explained in my last post, and on their web site.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: chilirock on March 12, 2017, 11:56:00 am
Yellowmann, Just adding to what Steve said. It's your decision about whether or not to give CC your credit card number. I decided not to give them my credit card. What I do is submit a one time payment via PayPal which adds to my account balance on CC. Then as Steve mentioned, CC will deduct the $1.50 monthly fee from that balance.

CC will also send you email reminders every month when they deduct funds from the balance. And whenever your account balance is below $10, they will send you an email showing your current balance, and a reminder that the balance is low. I use that reminder email as my reminder for when to go back and add funds via PayPal.

It's your choice which approach you prefer.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Yellowmann on March 12, 2017, 06:19:21 pm
Steve, thanks I just to want to make sure how CC works.

Chilirock, that is exactly what I did was pay with PayPal and set all my reminder to $5 since I'm cheap lol.

Now I'm in the process of canceling my cable to save more $$ since I found other ways for free :)



Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: GoogleFan on June 13, 2017, 11:52:45 am
Hi,
My first post here. But used your guide several times already, and they helped me a lot. So thanks a ton! God bless you!

Something strange happened since adding cc. When I am on the phone and a get another call, that second call only will have slow connection. Poor clarity, which is funny because the original call is always fine.

Any clue? Is the issue related w CC?

Thanks in advance.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: SteveInWA on June 13, 2017, 04:31:54 pm
Hi,
My first post here. But used your guide several times already, and they helped me a lot. So thanks a ton! God bless you!

Something strange happened since adding cc. When I am on the phone and a get another call, that second call only will have slow connection. Poor clarity, which is funny because the original call is always fine.

Any clue? Is the issue related w CC?

Thanks in advance.

No, there is nothing intrinsic to Callcentric nor Google Voice that would cause poor call quality on the second call.

VoIP calls use just under 100Kbps of bandwidth per channel (a "channel" is the virtual connection for each simultaneous call).  If you have terrible quality internet service, and/or you are hosting a web server, torrent, porno website, or people are watching Netflix at the same time, you may be hitting your service's limit.  Without those constraints, on a modern cable or DSL connection, you should be able to have many simultaneous VoIP conversations.

You'll have to troubleshoot this as an internet service issue.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: jamesh on August 24, 2017, 04:41:17 am
Configuring CNAM and 911
~~~~~~~~~~~~~~~~~
This thread started in 2012 so this post is intended to document a more recent
configuration experience.

I started with gv911 (http://www.gv911.com) for $12 per year.  I got that
working but could not live without inbound caller name so I ended up going
with Callcentric for $18 per year.  Callcentric bills $1.50 a month but they
will maintain an account balance so I prepaid them $20 to minimize accounting.

1. establish a free CallCentric DID (Direct Inward Dial) phone number
   https://www.callcentric.com/dids/free_phone_number
   Note: "Free" is a misnomer.  DID is technically free but 911 is required
         for free DID so the actual cost is $1.50 per month.
2. Enable CallCentric CNAM
   go to the CallCentric home page for your account
   https://my.callcentric.com/home.php
   click on My Account/Preferences
   set "Caller ID with name (Inbound calls)" to Enable  
3. go to the OBiTalk Dashboard to register your Callcentric DID number
   https://www.obitalk.com/obinet/pg/obhdev
   find a free SP (service provider) and click through the following pages:
      SP<N>/Next/CallCentric
   configure the follwing options:
                         Configuration Name: CallCentric DID CNAM
            Primary Line for Outgoing Calls: uncheck  
                     Voicemail Notification: uncheck          
              7-Digit Dialing for USA & CAN: <local area code>
   Use This Service for Emergency 911 Calls: check
                         CallCentric Number: <SIP #>
                       CallCentric Password: <web password>
                      
   Note: your <SIP #> is found by going to your Callcentric account home page
         https://my.callcentric.com/home.php
         log in and copy/paste your "Callcentric #" to the Obitalk's
         "CallCentric Number" field
4. optional: make SP2 ring pattern "normal" like SP1
   enter OBi Expert Configuration mode:
   go to https://www.obitalk.com/obinet/pg/obhdev
   click on your device under "My OBi Devices"
   scroll to bottom of page and click on "OBi Expert Configuration"
   expand Voice Services, SP<n> for CallCentric, X_RingProfile
   X_RingProfile
   OBiTalk Settings: uncheck    
   Value: A
5. assuming the Callcentric status is "Registered" on the
   OBi Dashboard Status, add and verify the CallCentric phone number to
   Google Voice:
   go to https://voice.google.com/voicemail
   Find the three vertical ... and click to expand more options
   go to Legacy Google Voice/Settings/Phones
   click on the Settings wheel in the right hand corner
   click on "Add another phone" and go through the process
   uncheck forwarding to Google chat
   check CallCentric
6. test 911 by calling 933  


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: PennyCat on October 31, 2017, 06:53:02 am
Anyone know why step 6 uses 933 as a test of 911, or is that a typo?


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: GPz1100 on October 31, 2017, 11:52:40 am
933 is a test number for 911. It's an automated service that reads off the address information transmitted to 911.

If you're concerned about 911 working properly, call your local dispatch's non emergency number to ask how you can test this.  In my case they advised actually calling 911.  Call went through to the exact same call center and even the same operator picked up - she confirmed the address.  Of course 911 behavior varies widely depending on the services in your area.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: PennyCat on November 01, 2017, 05:30:00 pm
I’m trying to setup CNAM and 911 with CC and GV.  Here is my settings on Obihai

(https://i.redd.it/hlvsq9n7igvz.jpg)

Though when I go back to my dashboard for SP2 CC I’m getting “Registration failed: 403 Incorrect Authentication”

I’m using my web password.  Should I be using something else?


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: SteveInWA on November 01, 2017, 05:32:29 pm
Yes, you need to assign a SIP password, which can be, but is not necessarily the same as, your Callcentric account password.  Set a SIP password on the Callcentric web site, on the "Extensions" tab.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: PennyCat on November 01, 2017, 05:40:20 pm
That worked.  Many thanks.  911 works.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Strangelove on December 05, 2017, 11:59:29 am
I'm also having some trouble with CNAM.

I have set up Callcentric with E911 and a New York phone number for the $1.50/mo + setup fee.
I have enabled Caller ID with name in the Callcentric dashboard
I have set Google Voice to forward to the Callcentric number
I have set up the Obihai 202 with Callcentric on SP3 (incoming only except for 911), and Google Voice on SP4

Since I am testing this out prior to pulling the plug on my landline, I currently have my landline phone forwarding to my Google Voice number, which is then forwarding to the Callcentric number.

So I've noticed something interesting ... when I call the Callcentric number directly from my cellphone, I get Caller ID with name as expected. However, when I call the Google Voice number that forwards to the Callcentric number, I only get the Caller ID number (no name - it just reports "Out of area" for the name).

Another odd thing ... I've subsequently tried to duplicate the Caller ID with name by calling the Callcentric number directly, and get an error that "the number that you have dialed has been temporarily disconnected." But when I call the Google Voice number, the call goes through without a problem (except for the lack of name in the Caller ID, of course).

Do I have an error in my setup?

Steve


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: vtsnaab on December 05, 2017, 02:32:10 pm
CC is very cool for allowing folks to have free numbers & I have an account there with no numbers in it at present - but considering adding a couple again, now.

I have used the path of GV=>CC=>phone before with their free numbers, and this seems to introduce some longer lag times than the Obi ever had;
Currently using GV=>GVGW=>phone with a SIP-only phone & it seems to have zero lag.

This makes me wonder if the current, permanent failure mode of my Obi110 is best 'patched' via one of the above, or some other option yet to be heard of ??

Thanks for any helpful replies.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: SteveInWA on December 05, 2017, 02:43:36 pm
I'm also having some trouble with CNAM.

I have set up Callcentric with E911 and a New York phone number for the $1.50/mo + setup fee.
I have enabled Caller ID with name in the Callcentric dashboard
I have set Google Voice to forward to the Callcentric number
I have set up the Obihai 202 with Callcentric on SP3 (incoming only except for 911), and Google Voice on SP4

Since I am testing this out prior to pulling the plug on my landline, I currently have my landline phone forwarding to my Google Voice number, which is then forwarding to the Callcentric number.

So I've noticed something interesting ... when I call the Callcentric number directly from my cellphone, I get Caller ID with name as expected. However, when I call the Google Voice number that forwards to the Callcentric number, I only get the Caller ID number (no name - it just reports "Out of area" for the name).

Another odd thing ... I've subsequently tried to duplicate the Caller ID with name by calling the Callcentric number directly, and get an error that "the number that you have dialed has been temporarily disconnected." But when I call the Google Voice number, the call goes through without a problem (except for the lack of name in the Caller ID, of course).

Do I have an error in my setup?

Steve

I can't make sense out of what you meant in your post, and how your question relates to E911?  Perhaps I could just describe how it does work.

You have an inbound Google Voice number.  Google Voice is a call forwarding system.  You tell GV to forward your inbound calls to your Callcentric NY DID number.  You configure that CC DID as an SP on your OBi, using the OBiTALK web portal.  On the SP settings page, you check the box to use THIS SP for emergency calling.  This will modify your OBi's digit map to send calls with the digits 911 to the CC SP, even if the default is to use Google Voice for outbound calls.

As for CNAM:  Google Voice, by itself, does not do CNAM LIDB lookups.  All calls forwarded to Google Chat (which is what OBi devices use as a client to connect to your GV number) will only display the caller ID telephone number.  By forwarding the call to an actual telephone number whose carrier does do CNAM lookups (Callcentric in this case), THAT carrier is sending the CNAM to your OBi on that SP.



Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: GPz1100 on December 05, 2017, 02:55:21 pm
@vtsnaab

We've been using GV-->CC-->obi for about 9 months now with the free DID.  Can't say we've experienced any noticeable lag.  Calls sound the same as they do when placing outbound calls directly through gv as far as lag/latency.  Maybe certain internet routes/isp's play a role.  Overall we've been very happy with the service.

Devices used - obi200 & obi202.


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: Strangelove on December 05, 2017, 06:53:55 pm
I'm also having some trouble with CNAM.

I have set up Callcentric with E911 and a New York phone number for the $1.50/mo + setup fee.
I have enabled Caller ID with name in the Callcentric dashboard
I have set Google Voice to forward to the Callcentric number
I have set up the Obihai 202 with Callcentric on SP3 (incoming only except for 911), and Google Voice on SP4

Since I am testing this out prior to pulling the plug on my landline, I currently have my landline phone forwarding to my Google Voice number, which is then forwarding to the Callcentric number.

So I've noticed something interesting ... when I call the Callcentric number directly from my cellphone, I get Caller ID with name as expected. However, when I call the Google Voice number that forwards to the Callcentric number, I only get the Caller ID number (no name - it just reports "Out of area" for the name).

Another odd thing ... I've subsequently tried to duplicate the Caller ID with name by calling the Callcentric number directly, and get an error that "the number that you have dialed has been temporarily disconnected." But when I call the Google Voice number, the call goes through without a problem (except for the lack of name in the Caller ID, of course).

Do I have an error in my setup?

Steve

I can't make sense out of what you meant in your post, and how your question relates to E911?  Perhaps I could just describe how it does work.

You have an inbound Google Voice number.  Google Voice is a call forwarding system.  You tell GV to forward your inbound calls to your Callcentric NY DID number.  You configure that CC DID as an SP on your OBi, using the OBiTALK web portal.  On the SP settings page, you check the box to use THIS SP for emergency calling.  This will modify your OBi's digit map to send calls with the digits 911 to the CC SP, even if the default is to use Google Voice for outbound calls.

As for CNAM:  Google Voice, by itself, does not do CNAM LIDB lookups.  All calls forwarded to Google Chat (which is what OBi devices use as a client to connect to your GV number) will only display the caller ID telephone number.  By forwarding the call to an actual telephone number whose carrier does do CNAM lookups (Callcentric in this case), THAT carrier is sending the CNAM to your OBi on that SP.



Sorry, it doesn't relate to E911 at all; I was just trying to describe how I have set up to Obi202. The E911 set up is as you describe.

The question I have (and this is why I'm on this thread) is about CNAM. For incoming calls, one would dial my Google Voice number, which forwards to the Callcentric number that is linked to the Obi202. Doing this, I see the telephone number of the original caller but not their name. However, if one calls the Callcentric number directly (thereby bypassing Google Voice), then I see the original caller's name and number.

My interpretation is that Callcentric is working correctly, but somehow the caller's name is being filtered when it travels through Google Voice (the number of the original caller still comes through). This seems counter to the experience of most people on this thread unless there was an error with Google Voice, or an error in the setup. Since I'm a newbie, I'm guessing it's the latter.

Hope that clarifies, and appreciate your help!

Steve


Title: Re: Callcentric and Google Voice Setup Guide (with CNAM)
Post by: SteveInWA on December 05, 2017, 07:03:44 pm
Ah, I see.  This sounds like user error:  I believe that your obi is still receiving the inbound calls from Google Voice via Google Chat/XMPP, not Callcentric.

Using a desktop/laptop web browser, go to the old, "Legacy" Google Voice Settings page.  Remove the check mark from the "Google Chat" entry.  If you have not already done so, add the Callcentric number as a linked, forwarding phone number, and add a check mark to it.  Now, your calls will go from Google Voice to Callcentric and ring on the Callcentric SP on your OBi.