OBiTALK Community

• Purchase the OBi. (http://www.obihai.com/how-to-get.html)  Any of the existing OBi models 100, 110, or 202 will work.
• Sign-up for a Google Voice Account (http://www.google.com/voice), unless you have already done so.
• Configure the OBi for your GV account using the instructions located here (http://www.obitalk.com/forum/index.php?topic=62.0).
• Sign-up for a Callcentric Free Phone Number (http://www.callcentric.com/did/), unless you have already done so.
  • CC's Free Phone Number presently incurs a $1.50 monthly fee. (http://www.callcentric.com/faq/23#159)
  • This CC fee offers 911 service through CC (http://www.callcentric.com/911/) if setup correctly on the OBi.  For more information, see What about 911? (http://www.obitalk.com/forum/index.php?topic=339.0) (Thanks Jimates)
• Write down the account information provided to you by CC during sign-up.
• Enable CNAM on your CC Account. (http://www.callcentric.com/faq/31/223) (Thanks MRTT)

• Choose which Voice Service you will use with CC (SP1, SP2, SP3, or SP4)
• Configure the following based on which SP/Profile you chose to use with CC:
  
  
  
  • Service Providers > ITSP Profile X > General -> Name: Callcentric
  • Service Providers > ITSP Profile X > SIP -> ProxyServer: callcentric.com
  • Service Providers > ITSP Profile X > SIP -> RegistrarServer: callcentric.com
  • Service Providers > ITSP Profile X > SIP -> UserAgentDomain: callcentric.com
  • Service Providers > ITSP Profile X > SIP -> OutboundProxy: callcentric.com
  • Voice Services > SPX Service -> AuthUserName: 1777nnnnnnnn
  • Voice Services > SPX Service -> AuthPassword: yourCCpassword
    
    • Substitute your personal setup details with the above green fields
    • Make sure you are entering your CC 1777 account number and not your CC phone number for AuthUserName

• Add your CC Phone Number (516/631/845/914/917) to your GV account (https://www.google.com/voice#phones)
• Receive and complete the Google Verification Call (Thanks mo832)
• Un-check Google Chat as a forwarding phone
• Check your Callcentric number as a forwarding phone
• Ask someone to place a call to your GV number to test your setup

1) Make sure that your GV Number is set to Forward to your CC Number (Area Code 917/914/845/631/516)
2) Make sure that your GV Number is not set to Forward to Google Chat
3) Make sure that CC is successfully registering (Status -> System Status)

Quote from: MRTT on July 11, 2012, 08:21:04 PM
Dunno if it's the same for everyone, but for me, I had to:

1) Enable CNAM in callcentric. (disabled by default?)
2) Remove UserAgentDomain on the obi setup.

Quote from: Stewart on July 22, 2012, 10:59:59 PM
You can have 911 service from CC without a number.

In fact, whether you have a number from them or not, when you call 911, you are automatically assigned a temporary DID that will ring back to the device you are calling from (assuming that it is registered).  That way, if you hang up prematurely or get disconnected, the dispatcher can reliably call you back, even if e.g. your regular DID is set to forward to uncle George.

Most good BYOD providers implement 911 that way.

Quote from: Stu-be on July 24, 2012, 12:25:48 PM
There is a portion of your instructions that has me in a bit of a quandry. 

"Within Google Voice's Account -> Settings -> Phones:
•Add your CC Phone Number (516/631/845/914/917) to your GV account
•Un-check Google Chat as a forwarding phone
•Check your Callcentric number as a forwarding phone"

Before I try this there is one thing I am wondering about.  Please understand that this question comes from an unsaavy uer.


If in the process of adding CNAM through Callcentric I would have to uncheck Google Chat as my forwarding phone, wouldn't I lose some of the key Google Voice features as a trade-off for getting CNAM on my incoming calls?  In particular, transcription of voicemail messages, notification of calls in my gmail, and the ability to read these messages in my gmail?   

If so, this doesn't seem like a very good trade-off just to get a Caller ID with names.  If not, what am I  misunderstanding?

Quote from: Stu-be on July 24, 2012, 04:13:45 PM
This seems like a Catch 22. 

Quote from: QBZappy on July 24, 2012, 05:42:03 PM
Stu-be,

Quote from: Stu-be on July 24, 2012, 04:13:45 PM
This seems like a Catch 22. 

Did you use the CC DID number to setup your GV number? GV needs a confirmation that the number is yours. That is your Catch 22 situation. You should have used your cell.

If I understand you correctly you will need to temporarily set up the OBi to receive calls directly from CC. Do not try the GV->CC scheme until the CC DID is confirmed by GV to belong to you. You may need to activate the outgoing calls with CC, at least to make that first call. That means that you will need to drop some money in the account. I'm not sure but I think that you may be able to revert to the free incoming after.

The alternative is to start over, now that you know how to avoid the Catch 22.

Quote from: jimates on July 24, 2012, 02:14:50 PM

Quote from: Stu-be on July 24, 2012, 12:25:48 PM
There is a portion of your instructions that has me in a bit of a quandry. 

"Within Google Voice's Account -> Settings -> Phones:
•Add your CC Phone Number (516/631/845/914/917) to your GV account
•Un-check Google Chat as a forwarding phone
•Check your Callcentric number as a forwarding phone"

Before I try this there is one thing I am wondering about.  Please understand that this question comes from an unsaavy uer.


If in the process of adding CNAM through Callcentric I would have to uncheck Google Chat as my forwarding phone, wouldn't I lose some of the key Google Voice features as a trade-off for getting CNAM on my incoming calls?  In particular, transcription of voicemail messages, notification of calls in my gmail, and the ability to read these messages in my gmail?   

If so, this doesn't seem like a very good trade-off just to get a Caller ID with names.  If not, what am I  misunderstanding?

Everything is still the same as far as google voice. All you are doing is changing the route the call takes to get to your Obi. Calls still come through google voice, they route to CC and then to the Obi; instead of direct to the Obi from google voice.

Quote from: VOIPisGreat on July 27, 2012, 12:11:02 PM
But you'd lose the VM notification thru the handset, no? To me this would be a deal breaker.

Quote from: Nemesis on July 29, 2012, 11:56:34 AM
Now quick question about this setup, will this allow me to set my Google voice as my outgoing provider for making calls? Cause all I would want the callcentic for would be its 911 services.

Quote from: VOIPisGreat on July 27, 2012, 12:11:02 PM

Quote from: jimates on July 24, 2012, 02:14:50 PM

Quote from: Stu-be on July 24, 2012, 12:25:48 PM
There is a portion of your instructions that has me in a bit of a quandry. 

"Within Google Voice's Account -> Settings -> Phones:
•Add your CC Phone Number (516/631/845/914/917) to your GV account
•Un-check Google Chat as a forwarding phone
•Check your Callcentric number as a forwarding phone"

Before I try this there is one thing I am wondering about.  Please understand that this question comes from an unsaavy uer.


If in the process of adding CNAM through Callcentric I would have to uncheck Google Chat as my forwarding phone, wouldn't I lose some of the key Google Voice features as a trade-off for getting CNAM on my incoming calls?  In particular, transcription of voicemail messages, notification of calls in my gmail, and the ability to read these messages in my gmail?   

If so, this doesn't seem like a very good trade-off just to get a Caller ID with names.  If not, what am I  misunderstanding?

Everything is still the same as far as google voice. All you are doing is changing the route the call takes to get to your Obi. Calls still come through google voice, they route to CC and then to the Obi; instead of direct to the Obi from google voice.

But you'd lose the VM notification thru the handset, no? To me this would be a deal breaker.

Quote from: lhm. on July 30, 2012, 06:33:23 AM

Quote from: VOIPisGreat on July 27, 2012, 12:11:02 PM

Quote from: jimates on July 24, 2012, 02:14:50 PM

Quote from: Stu-be on July 24, 2012, 12:25:48 PM
There is a portion of your instructions that has me in a bit of a quandry. 

"Within Google Voice's Account -> Settings -> Phones:
•Add your CC Phone Number (516/631/845/914/917) to your GV account
•Un-check Google Chat as a forwarding phone
•Check your Callcentric number as a forwarding phone"

Before I try this there is one thing I am wondering about.  Please understand that this question comes from an unsaavy uer.


If in the process of adding CNAM through Callcentric I would have to uncheck Google Chat as my forwarding phone, wouldn't I lose some of the key Google Voice features as a trade-off for getting CNAM on my incoming calls?  In particular, transcription of voicemail messages, notification of calls in my gmail, and the ability to read these messages in my gmail?   

If so, this doesn't seem like a very good trade-off just to get a Caller ID with names.  If not, what am I  misunderstanding?

Everything is still the same as far as google voice. All you are doing is changing the route the call takes to get to your Obi. Calls still come through google voice, they route to CC and then to the Obi; instead of direct to the Obi from google voice.

But you'd lose the VM notification thru the handset, no? To me this would be a deal breaker.

If GV is on SP1 and CC SP2 with GV chat unchecked in GV, you will still receive the VMI.

Quote from: Nemesis on August 02, 2012, 07:42:09 PM
If you forward google voice incoming calls to CC, does CC charge you for incoming calls?

Quote from: ccclapp on August 24, 2012, 05:13:39 AM
I'm not sure it was pointed out in this thread, but isnt it true there is another huge benefit to this setup:

You get the Caller Name Announce feature in GV to work on the OBi, where the default GV / obi config does not get it.  The reason the default config doesn't get it is because that config relies on GV -> google talk -> obi and google talk prevents it.  With this CC config the Caller Name Anounce bypasses google talk and goes: GV -> CC -> obi and works properly.

Note: the above will be true of any sip, etc between GV and obi, not just CC.

For me this is the primary reason for doing this config.

Quote from: BCloud on September 06, 2012, 02:23:17 PM
The GV WMI is one frustration point for me. ??? When I enable voicemail notification on the obitalk portal, the VM notification Icon on my phone turns on, and stays on even if I've there is no message.

I would really like it to display only when I actually have an unread message.

Quote from: jimates on September 06, 2012, 01:32:27 PM
google doesn't use sip, but the idea is the same.

The connection between Obi and Google is initiated from the Obi, not from Google.

In an analog system, the status is sent to the phone by the provider. (the phone has no capability of checking the status.
With this system, it is the Obi that checks the status from the provider. (that is why there is often a delay from real time status).

Delivery of calls to an endpoint by google are irrelevant. 

Quote from: CoalMinerRetired on September 06, 2012, 02:55:30 PM

Quote from: jimates on September 06, 2012, 01:32:27 PM
google doesn't use sip, but the idea is the same.

The connection between Obi and Google is initiated from the Obi, not from Google.

In an analog system, the status is sent to the phone by the provider. (the phone has no capability of checking the status.
With this system, it is the Obi that checks the status from the provider. (that is why there is often a delay from real time status).

Delivery of calls to an endpoint by google are irrelevant. 

I think what you're saying is since GV <> OBi doesn't use SIP, there's another 'channel' in use (initiated by Obi not GV, I understand that), that is not (dependent upon the) Google Chat 'channel.'

Quote from: CoalMinerRetired on September 06, 2012, 02:52:11 PM

Quote from: BCloud on September 06, 2012, 02:23:17 PM
The GV WMI is one frustration point for me. ??? When I enable voicemail notification on the obitalk portal, the VM notification Icon on my phone turns on, and stays on even if I've there is no message.

I would really like it to display only when I actually have an unread message.

Check for unread messages, in GV (not email in GMAIL) in Trash, Spam, Archived, etc. Check if any unread Text messages also.  It seems to be not fully clarified exactly why or how this works, and/or there's some ambiguity to it all.

Also, be sure you have the latest firmware.

If above doesn't solve the problem, do you possibly have two or more voice services (SP1, SP2, etc) pointed to the phone port (ph or ph2) with the notification light? Do any of the services have unread messages?

QuoteOBi202 / OBi302:
- Google Voice Multi-Ring:
Use the same Google account on multiple OBi202 devices. Incoming calls to the associated Google Voice number will ring all OBi202 endpoints and the and the stand-alone Google Talk app (Gmail browser-based phone calling excluded).

Quote from: JGKos on January 15, 2013, 09:15:14 AM
I have a CallCentric account (Pay per Call service to allow 911 service)  In following the guide, I am told to enter my CC # into GV and forward all calls to that number.  I also see that I need to add the NON (777)# issued to me from CC.  Under my dashboard in CC, I only have the 777 # listed, which GV will not use (does not match country)

Am I doing this right?  I do not see anything in the forums addressing this question.

much thanks for the help

JK

Quote from: CoalMinerRetired on January 15, 2013, 10:06:16 AM

Quote from: JGKos on January 15, 2013, 09:15:14 AM
I have a CallCentric account (Pay per Call service to allow 911 service)  In following the guide, I am told to enter my CC # into GV and forward all calls to that number.  I also see that I need to add the NON (777)# issued to me from CC.  Under my dashboard in CC, I only have the 777 # listed, which GV will not use (does not match country)

Am I doing this right?  I do not see anything in the forums addressing this question.

much thanks for the help

JK

Your CC 777 number is both your account number and a special CC SIP number which can only make outgoing calls under certain conditions. This is not a number you can use for 911.

If you do not have another DID (Direct Inward Dial) number in your CC dashboard then you have not yet selected a number and a rate plan from CC.  For the "free" did numbers (actually $1.50 per month for 911 fees), the area codes are all in NY state, this is what almost everyone on here uses.

Quote from: BearJerCares on January 21, 2013, 08:35:02 PM
Thank you for the information on the free phone number (except for $1.50 monthly 911 cost) with Callcentric to work with Google Voice!  I just set that up, but I have a different question and I don't know this forum well enough to ask it in a different thread.  My home phones (using the Google Voice / Concentric configuratiuon) show the VOICE MAIL INDICATOR flashing signal even though there are no voice messages there.  How do I reset the indicator?  I tried leaving a NEW MESSAGE, then attempted to clear it out, but the Google system states archive messages, it did not give me the option to just delete.  And it did not clear the message indicator.  What am I missing?  Thanks,    Jerry in Michigan, USA

Quote from: BearJerCares on January 22, 2013, 07:47:19 PM
Thanks, but there is nothing in SPAM.  Still looking to see what might be the cause, but can't find it...

Quote from: Wuwu on December 18, 2012, 07:46:24 PM
Hello fellow OBI users,

I am having an issue with my OBI 202 using Callcentric - for whatever reason - many calls go to voicemail before ringing on the 202  :'( .  It seems that this issue presented itself before and appeared to have also been resolved before (based on this forum post http://productforums.google.com/forum/#!msg/voice/pQ0IMYd_1Mk/uK_ce-bkLfQJ )

Does anyone have suggestions?

Thank you in advance!!  ;D

Quote from: Mark55 on March 01, 2013, 11:23:18 AM
These instructions do not work for me. Tried them to the letter, and cant them to work. If I make the changes as described, both within GV and the Obi 100, and I call the Obi from my landline, only the callers phone number shows up, not the name.

I've called Obi tech support, and they refer me to Callcentric support, who refers me back to Obi support....

Any suggestions??

Thank you.

Quote from: Mark55 on March 01, 2013, 12:24:50 PM
All I'm trying to do is this:

When someone calls my GV number, the callers name and number will show up on the phone thats plugged into the Obi100. I've followed the step by step instructions do this, given on page 1 of this forum. Doesnt work, either. The CNAM shows up on the Callcentric dashboard as an incoming call, yet the phone plugged into the Obi does not even ring. And yes, GV is set to forward to the Callcentric number, and not Google chat, as described in the instructions. Its getting pretty frustrating. Any suggestions would be appreciated. Thanks.

Quote from: Mark55 on March 01, 2013, 02:40:46 PM
Ok, thanks, but how does one start a new thread on here?

• Un-check Google Chat as a forwarding phone
• Check your Callcentric number as a forwarding phone

Quote from: CoalMinerRetired on June 26, 2013, 04:22:31 AM
>  this is only for incoming calls, for outgoing calls, callcentric require a paid plan....
You do not want to use CC for outgoing. Use GV for all outgoing, it's free, that's the point.

> is this right? when some one call my gv, will the call arrive at sp1 or sp2?
For incoming SP2 will ring and SP1 will not ring (they both point to and ring the same phone), because you did this from the first post in this thread:

• Un-check Google Chat as a forwarding phone
• Check your Callcentric number as a forwarding phone

> for 911 call, since sp1 is primary so I need to route 911 call to sp2 in order to use CC for 911?
Yes, the ObiTalk setup wizards do this for you in the 911 setup fields. Or you can do it manually yourself.  The "free" CC number (free + $1.50 per month government fee) only allows outgoing calls to: 911, 933 (tests 911), and other CC 1777xxxyyyy numbers.

Quote from: heny on June 27, 2013, 12:40:19 PM


>PHONE Port >  OutboundCallRoute
In the PHONE Port >  OutboundCallRoute, I didn't find that string, I added {911:sp2},{933:sp2} at the beginning of the string, now 933 is working, it repeat my address correctly. However the phone number(631 area code) it say is not my callcentric 631 area code phone number. is this a concern that needs to check with callcentric?

also when I call 933, it has about 10 seconds silence before the ring tone starts, is it normal?

QuoteIn the PHONE Port >  OutboundCallRoute, I didn't find that string, I added {911:sp2},{933:sp2}

Quote from: ianobi on June 27, 2013, 01:50:26 PM

QuoteIn the PHONE Port >  OutboundCallRoute, I didn't find that string, I added {911:sp2},{933:sp2}

Your addition is correct and means that 911 and 933 are routed directly from the Phone Port OutboundCall Route and do not require to be in the ITSP General DigitMap.

The problem here is that 911 is in the Phone Port DigitMap by default, but 933 is not. Simply add 933 to the Phone Port DigitMap:
([1-9]x?*@@.|[1-9]S9|[1-9][0-9]S9|911|933| etc ...

The ten second delay is caused by 933 having to be processed by an xx. rule in the PrimaryLine DigitMap as it is not matched in any other DigitMap.

For an OBi202 the changes should be made for both Phone Ports 1 & 2 OutboundCallRoutes and DigitMaps.

Quote from: ianobi on June 27, 2013, 01:50:26 PM

QuoteIn the PHONE Port >  OutboundCallRoute, I didn't find that string, I added {911:sp2},{933:sp2}

Your addition is correct and means that 911 and 933 are routed directly from the Phone Port OutboundCall Route and do not require to be in the ITSP General DigitMap.

The problem here is that 911 is in the Phone Port DigitMap by default, but 933 is not. Simply add 933 to the Phone Port DigitMap:
([1-9]x?*@@.|[1-9]S9|[1-9][0-9]S9|911|933| etc ...

The ten second delay is caused by 933 having to be processed by an xx. rule in the PrimaryLine DigitMap as it is not matched in any other DigitMap.

For an OBi202 the changes should be made for both Phone Ports 1 & 2 OutboundCallRoutes and DigitMaps.

Quote from: CoalMinerRetired on June 27, 2013, 03:22:51 PM

Quote from: ianobi on June 27, 2013, 01:50:26 PM

QuoteIn the PHONE Port >  OutboundCallRoute, I didn't find that string, I added {911:sp2},{933:sp2}

Your addition is correct and means that 911 and 933 are routed directly from the Phone Port OutboundCall Route and do not require to be in the ITSP General DigitMap.

The problem here is that 911 is in the Phone Port DigitMap by default, but 933 is not. Simply add 933 to the Phone Port DigitMap:
([1-9]x?*@@.|[1-9]S9|[1-9][0-9]S9|911|933| etc ...

The ten second delay is caused by 933 having to be processed by an xx. rule in the PrimaryLine DigitMap as it is not matched in any other DigitMap.

For an OBi202 the changes should be made for both Phone Ports 1 & 2 OutboundCallRoutes and DigitMaps.

Another way to do eliminate the daley is add "S0" (uppercase S + zero) after the 911 and 933, as in the below markup.  Explanation: S is CASE SENSITIVE. It should only be used either as the first element of a rule for hot/warm line implementation, or as the last element of a rule as a means of overriding the default interdigit timer.

([1-9]x?*@@.|[1-9]S9|[1-9][0-9]S9|911S0|933S0| etc ...

Disclaimer, I've used this, but not currently or recently.

Quote from: heny on October 05, 2013, 11:32:14 AM
I followed instruction on this post and setup without problem. It worked ok. However recently I did noticed some delays when receiving calls. The symptom is that: sometimes when I picked up the phone, the other party continued to ring a couple seconds, so I didn't hear anything from the phone, usually I need waited a few seconds to see if other party connected. Very frustrated when this happen... What could be the possible issue? gmail side or callcentric side? Anyone has experience on how to fix it?

Thanks!

Quote from: heny on October 08, 2013, 07:03:44 PM

Quote from: heny on October 05, 2013, 11:32:14 AM
I followed instruction on this post and setup without problem. It worked ok. However recently I did noticed some delays when receiving calls. The symptom is that: sometimes when I picked up the phone, the other party continued to ring a couple seconds, so I didn't hear anything from the phone, usually I need waited a few seconds to see if other party connected. Very frustrated when this happen... What could be the possible issue? gmail side or callcentric side? Anyone has experience on how to fix it?

Thanks!

Is this just me or any other person has similar issue?

Today I also noticed that my phone doesn't show the name anymore even the caller is in my cellcentric phonebook! when I checked cellcentric call log, it shows anonymous... It could be the other party turn on anonymous? then I tested to call my gv from my own cell phone(which also in the cellcentric phone book and I know it doesn't have anonymous turned on), still get no name in the phone and also show anonymous on the cellcentric call log. I believe there is some issue on callcentric?

Quote from: CoalMinerRetired on October 09, 2013, 03:19:24 AM

Quote from: heny on October 08, 2013, 07:03:44 PM

Quote from: heny on October 05, 2013, 11:32:14 AM
I followed instruction on this post and setup without problem. It worked ok. However recently I did noticed some delays when receiving calls. The symptom is that: sometimes when I picked up the phone, the other party continued to ring a couple seconds, so I didn't hear anything from the phone, usually I need waited a few seconds to see if other party connected. Very frustrated when this happen... What could be the possible issue? gmail side or callcentric side? Anyone has experience on how to fix it?

Thanks!

Is this just me or any other person has similar issue?

Today I also noticed that my phone doesn't show the name anymore even the caller is in my cellcentric phonebook! when I checked cellcentric call log, it shows anonymous... It could be the other party turn on anonymous? then I tested to call my gv from my own cell phone(which also in the cellcentric phone book and I know it doesn't have anonymous turned on), still get no name in the phone and also show anonymous on the cellcentric call log. I believe there is some issue on callcentric?

No problems for me, it's all working. 

You've got several very easy troubleshooting options for this: Calls get logged in three four places: GV, CC and the Obi device, and your phone handset.  Obviously the call comes in first to GV, what does it show (relevant choices are Anonymous or the correct number)? Is there any difference when GV hands off the call to CC?  How about the handoff from CC to the Obi Device, or the handoff from Obi Device to your phone handset? 

One last thing, you can directly call your CC number without going through GV. Your normal calls do not happen this way, but as a troubleshooting aid this sometimes helps, example: does a call to GV and to the CC DID number from the same phone line show the same (does GV show the number or does it show Anonymous?).

Quote from: CoalMinerRetired on October 09, 2013, 08:51:33 PM
A few things to try.

1) Check that your CC forward number in GV is not set to Phone Type = Mobile (GV Settings > Phones > {Your CC Number} > Edit.
2) If #1 doesn't affect things, you can easily delete, save and then re create the CC Forwarding number.
3) Lastly, does your GV do the same thing when it forwards calls to other forwarding numbers (numbers other than your CC number)? I'd presume yes but it's worth checking.

Quote from: azrobert on October 29, 2013, 04:16:10 PM

{(<1:>@@.)>1777XXXXXXX:ph1},{>1777XXXXXXX:ph1}

Quote from: drchipster on October 29, 2013, 07:57:30 PM
I signed up for a free CC phone number.  The check-out page shows a $3 charge for "911 recovery cost".  It looks like a one-time charge, not a recurring $1.5/month.  Most important, there's no mentioning of CNAM anywhere.  Am I doing something wrong?  Thanks.

Quote from: CoalMinerRetired on October 29, 2013, 08:06:30 PM

Quote from: drchipster on October 29, 2013, 07:57:30 PM
I signed up for a free CC phone number.  The check-out page shows a $3 charge for "911 recovery cost".  It looks like a one-time charge, not a recurring $1.5/month.  Most important, there's no mentioning of CNAM anywhere.  Am I doing something wrong?  Thanks.

$1.50 setup fee + $1.50 first month's 911 fee = $3.00.  After the first month the recurring fee is $1.50.

> there's no mentioning of CNAM anywhere.  Am I doing something wrong?  Thanks.
Are you doing what it says to do in post #2 (http://www.obitalk.com/forum/index.php?topic=3640.msg24251#msg24251) and post #4 (http://www.obitalk.com/forum/index.php?topic=3640.msg24262#msg24262) on the first page of this thread?

Quote from: drchipster on October 30, 2013, 09:38:51 PM

Thank you for your reply.  Just want to confirm.  Should I set-up my OBi first ("Inside your OBi 100/110/202:") before adding my CC phone number to GV?  This is to avoid the "catch-22" mentioned on the 1st page (i.e. cannot enter the code to verify my CC number).

Quote from: gderf on November 05, 2013, 12:08:37 PM
AFAICT the IP Freedom plan has the same requirements as to stating you are not in the US/Canada to avoid the 911 recovery fee.

If you take the free DID number, you are also on the IP Freedom plan.

Quote from: mo832 on November 05, 2013, 11:42:23 AM
Is it possible to sign up for the plain IP account at Callcentric (without the incoming number), get assigned a 1777xxxxx number from CC, then signup for an IPkall number, then point the IPkall number to the CC account?

The reasons are 1) to avoid the 911 fee and not have to claim an outside location and not have to give any payment info 2) to get a WA number instead of a NY number (not really important).

If you do it this way, Will the CNAM feature still work for incoming calls?????

Quote from: CoalMinerRetired on October 09, 2013, 08:51:33 PM
A few things to try.

1) Check that your CC forward number in GV is not set to Phone Type = Mobile (GV Settings > Phones > {Your CC Number} > Edit.
2) If #1 doesn't affect things, you can easily delete, save and then re create the CC Forwarding number.
3) Lastly, does your GV do the same thing when it forwards calls to other forwarding numbers (numbers other than your CC number)? I'd presume yes but it's worth checking.

Quote from: Wino on November 11, 2013, 09:58:40 AM
I am having exactly the same problem with Anonymous calls at Callcentric.  I have had this setup and working perfectly for many months and have changed nothing in my setup.  2 days ago this started happening?  If I call to my Callcentric number directly then the caller ID shows.

Quote from: tome on November 11, 2013, 11:08:56 AMYes, as a Heny posted, it appears to be a Google problem sending the call to CallCentric.  Not sure what can be done.  I am wondering if it is time to move everything over to Callcentric (or your favorite voip provider) before the impending doom of Google voice in May next year...

Quote from: gderf on November 11, 2013, 07:52:23 PM
Check your configuration at CC for anonymous call blocking. If you have it enabled there the calls will die right there and your OBi will not ring.

Quote from: tome on November 11, 2013, 07:49:04 PM
I don't even think calls coming from Google Voice to my CallCentric Free DID are even being forwarded to my Obi at all.  I see them logged at CallCentric (as Anonymous) but the call log and call status screens on my Obi do not show any incoming calls.  If I call my free did number directly they come in to the Obi fine.  As far as I can tell, I am not blocking Anonymous calls on the Obi, unless I am missing some configuration parameter somewhere?  But wouldn't it still show up as an incoming call or at least show up in call status? 

Quote from: SteveInWA on November 11, 2013, 08:17:52 PM

Quote from: tome on November 11, 2013, 07:49:04 PM
I don't even think calls coming from Google Voice to my CallCentric Free DID are even being forwarded to my Obi at all.  I see them logged at CallCentric (as Anonymous) but the call log and call status screens on my Obi do not show any incoming calls.  If I call my free did number directly they come in to the Obi fine.  As far as I can tell, I am not blocking Anonymous calls on the Obi, unless I am missing some configuration parameter somewhere?  But wouldn't it still show up as an incoming call or at least show up in call status? 

Tom:

This sounds like an issue unrelated to the anonymous caller ID bug.  Have you set up a call treatment to send inbound calls to your OBi's "extension"?  Callcentric added some complexity when they added the "extensions" feature.  If you have created extensions, you need to tell CC where to send inbound calls.

Quote from: SteveInWA on November 11, 2013, 09:02:41 PM
No, extensions were implemented over the summer.  http://www.callcentric.com/new/

I read your post several times, and I guess I am stumped now.  I tried to post a screenshot of my Callcentric extension routing page, but the Obitalk forum posting system said the attachments folder was full.  WTF. 

Anyhow, if you place a call to your GV phone number from some unrelated phone, and you see the inbound call in your GV account's history on your GV account's web page, and you see the inbound call show up on your CC account's log of calls (as Anonymous), AND you haven't blocked CC from ringing your extension (and I think you've confirmed all that), then it ought to ring your OBi-attached phone.  I hate to say it, but perhaps you should try resetting your OBi to factory defaults, as you might have done something to your configuration to cause this behavior.

Right now, my OBi-attached phones (and my IP phones) ring when the anonymous calls come in via the free DID, and (of course) they ring when calls come in to my other GV number via my paid DID, with Caller ID.  So, "anonymous" caller ID shouldn't interfere with calls being received on the OBi-attached phone, unless you have a configuration setting causing it.

Quote from: SteveInWA on November 11, 2013, 09:02:41 PM
BTW, thanks for your support over on the GV forum thread.  I gave up debating that guy -- people get blinded by "I deserve free beer for life", and it's just hopeless.

Quote from: ianobi on November 12, 2013, 06:20:19 AM
This will stop any CallerIDs of less than seven digits:
Voice Services -> SP2 Serivce -> X_InboundCallRoute -> {(x|xx|xxx|xxxx|xxxxx|xxxxxx):},{ph}

Quote from: ianobi on November 12, 2013, 06:20:19 AM
There are other methods which may suit you better. For example search for the "Oleg method".

QuoteHowever, I can't call from the ObiON app on my iphone.  Is there a modification that allows those calls to work?

Quote from: ianobi on November 12, 2013, 07:13:04 AM

QuoteHowever, I can't call from the ObiON app on my iphone.  Is there a modification that allows those calls to work?

Nothing you have changed should have affected that. Calls from your OBiON should call out through your Primary Line, but it depends on what is in this InboundCallRoute:

Voice Services > OBiTALK Service > InboundCallRoute

Quote from: mo832 on November 12, 2013, 07:15:34 AM
Regarding the "free beer for life" argument--

It is my belief that most people are like myself in that we don't expect it to be free forever, but we assume it will still work indefinitely...
But nobody expected the route they chose.

Quote from: mo832 on November 12, 2013, 07:15:34 AM
Regarding the "free beer for life" argument--

It is my belief that most people are like myself in that we don't expect it to be free forever, but we assume it will still work indefinitely, just we may have to start paying, which is reasonable. What annoys most people about this is that they are essentially cutting it off as we know it. They aren't pulling the "free", they are pulling the "beer". Like if they said, from now on instead of getting free beer, we are now going to give you ginger ale for 1 penny a gallon, and stop offering beer altogether. That's nice, but what do I do for beer? Go to the next town?

And in some cases, it was conceivable that they could either charge a small amount OR introduce advertising like in gmail. That's a way of "charging", just not cash from the user.

But nobody expected the route they chose.

Quote from: SteveInWA on November 11, 2013, 09:37:00 PM
;D

While you're troubleshooting with them, give 'em a hard time about their now-canned answer about anonymous CID...they've been pasting that same answer into multiple tickets, and something's fishy if caller ID does work on their paid DIDs.

Quote from: tome on November 12, 2013, 09:40:16 AM

Quote from: SteveInWA on November 11, 2013, 09:37:00 PM
;D

While you're troubleshooting with them, give 'em a hard time about their now-canned answer about anonymous CID...they've been pasting that same answer into multiple tickets, and something's fishy if caller ID does work on their paid DIDs.

I asked about this.  They claim this is not the case, that paid and free numbers forwarded in from GV are both showing up as anonymous.  They claim they don't have any discrimination between the two... here are a couple of the responses:

"If you would like to test this yourself you can do so at any time, however we have not seen any indication of this. We do not treat Free Phone Numbers differently in terms of receiving inbound calls. In fact our Free Phone Numbers are regular numbers that can be assigned when you purchase paid numbers in the same area."

"The issue with anonymous is not affected by whether the DID is a free phone number or not. Regular caller ID is free, if you call your Free Phone Number directly you will see your phone number. The problem is only because of the privacy flag that is being sent by Google in their calls to our phone numbers. "

Tom

Quote from: Wino on November 12, 2013, 02:42:17 PM
Update - I first got the same canned answer back about the GV privacy flag.. I then pressed them to explain why it still works fine on my other account and they are now doing further testing.

I have historically had very good luck with Callcentric support so hopefully we will get an answer to this soon.

Quote from: Wino on November 13, 2013, 06:48:15 AM
Interesting indeed... As of this morning I am again getting CID info passed... What are you guys seeing?

Quote from: tome on November 13, 2013, 05:51:06 PM
Yep, it's working today.  No more anonymous calls.  No statement from (or on behalf) of Google.  NTF, apparently  ;)

Quote from: SteveInWA on November 13, 2013, 06:24:17 PM

Quote from: tome on November 13, 2013, 05:51:06 PM
Yep, it's working today.  No more anonymous calls.  No statement from (or on behalf) of Google.  NTF, apparently  ;)

As you amusingly pointed out, the long history of telephone company repair ticket resolution is often "TWA/NTF" (Trouble Went Away/No Trouble Found)...
.

Quote from: dircom on November 14, 2013, 06:35:49 AM

Quote from: SteveInWA on November 13, 2013, 06:24:17 PM

Quote from: tome on November 13, 2013, 05:51:06 PM
Yep, it's working today.  No more anonymous calls.  No statement from (or on behalf) of Google.  NTF, apparently  ;)

As you amusingly pointed out, the long history of telephone company repair ticket resolution is often "TWA/NTF" (Trouble Went Away/No Trouble Found)...
.

well as a former Telephone repairman, I take issue with your No trouble found idea
If I ever put "NTF"  it was because the line was wkg and I didn't find any trbl on the line (at that time)
If it was an intermittent problem, eventually we would find the problem
as far as the inside techs, I have no idea what they did as far as trouble reports

Quote from: tome on November 14, 2013, 07:06:22 AMWhen my network operations center closed an issue with "NTF", it meant it was a Bell issue and they wouldn't/couldn't tell us what failed.

Quote from: slowbiscuit on November 12, 2013, 01:47:58 PM
Has anyone had the issue with free CC DIDs where inbound calls ring late or don't ring at all from GV?  It sure looks like a GV to CC handoff problem from what I can see.

http://www.obitalk.com/forum/index.php?topic=6922.msg43663#msg43663

Quote from: unmesh on November 19, 2013, 06:16:18 PM

Quote from: slowbiscuit on November 12, 2013, 01:47:58 PM
Has anyone had the issue with free CC DIDs where inbound calls ring late or don't ring at all from GV?  It sure looks like a GV to CC handoff problem from what I can see.

http://www.obitalk.com/forum/index.php?topic=6922.msg43663#msg43663

When I first set this up a few weeks ago, I tested the setup and it was working fine. Today, I called home and my kid did not answer the phone and it went to Google Voicemail. When I get home, she says it is because the phone did not ring. I tested it from my cell phone and she was right :(

Back to using GV directly configured for incoming on the Obi until this gets sorted out.

Quote from: unmesh on November 19, 2013, 06:36:21 PM
Tried calling several times after seeing this response.

Sometimes it won't ring and will go directly to VM; other times it will ring once and go to VM. On the calling side, it appears to ring 5 times in all cases.

When it rings, the caller ID display is blank; no number or name.

The weird thing is that it used to work and I did not make any configuration changes on the Obi or on my GV account.

Quote from: unmesh on November 19, 2013, 06:58:51 PM
Also, all these calls are showing up in Google Voice call history as well.

Quote from: tome on November 19, 2013, 07:07:55 PM

Quote from: unmesh on November 19, 2013, 06:58:51 PM
Also, all these calls are showing up in Google Voice call history as well.

In GV click "Edit" for your CC number.  Then select Show Advanced Settings.  Is VM access "No" and Ring Schedule reasonable?

I assume these calls show up on the Obi call log as they should?

Tom

Quote from: unmesh on November 19, 2013, 07:16:54 PM
VM Access is "No"
Ring Schedule is set to ring always
Calls show up in the Obi log which is a Ob110 with software 1.3.0 (Build: 2824)

FWIW, the CC status on the Obi shows up as
Registered (server=204.11.192.169:5060; expire in 42s)
where the number of seconds varies as I refresh the screen. Hopefully that is OK.

Quote from: tome on November 19, 2013, 07:22:02 PM
yeah, that's all good.  I hate to even suggest it, but have you reboot the Obi today?

Oh and if you are rebooting things...your router as well.  As SteveInWA suggested an issue with broadband could cause this.  There is some packet loss and so GV is grabbing the call and putting it in VM (speculation).

Quote from: SteveInWA on November 19, 2013, 07:45:30 PM
Not very good.  Generally, you need a MOS of 4.0 or better to have reliable VoIP service.  I'd suggest working with your broadband provider to troubleshoot.

Quote from: unmesh on November 19, 2013, 07:49:19 PM
Comcast is always fun to work with; they will probably try to upsell me to their Digital Voice ;D

Quote from: unmesh on November 19, 2013, 07:47:08 PM

Quote from: tome on November 19, 2013, 07:22:02 PM
yeah, that's all good.  I hate to even suggest it, but have you reboot the Obi today?

Oh and if you are rebooting things...your router as well.  As SteveInWA suggested an issue with broadband could cause this.  There is some packet loss and so GV is grabbing the call and putting it in VM (speculation).

All suggestions welcome!

Rebooting Obi did not cause any improvement.

Once kid is done with homework, will reboot gateway router.

Quote from: mo832 on September 14, 2014, 07:06:32 PM
I have read and reread this thread, especially the opening post and the original instructions. Now that I have a better feel for this from experience, I am firmly convinced that the original instructions need to be reordered to place the "inside the Obi" section before the "Google Voice" section. This is because GV will insist on calling the new DID (Callcentric) before it adds it as a forwarding number. The DID has to have a place to go to. If the Obi is not configured to receive the CC verification call from GV, you won't be able to "check off" the new CC number in your GV dashboard.

Can someone point out if I'm wrong? I have looked over it and thought about it at length, and I can't see how the existing instructions would ever work (in the current sequence). And that's why people get the "catch-22" described on the first page of the thread.

Quote from: cluckercreek on September 15, 2014, 06:04:40 AM
Just a FYI--I'm still having great service from this combination on my Obi 110 & Obi 202. CNAM has worked flawlessly. CC's phone book feature is really great as well.

Quote from: Rick on September 29, 2014, 07:44:39 AM
It's a Google issue and currently being investigated.  All my calls show a number in East Hampton for a locksmith...

Quote from: SteveInWA on September 29, 2014, 06:21:36 PM

Quote from: Rick on September 29, 2014, 07:44:39 AM
It's a Google issue and currently being investigated.  All my calls show a number in East Hampton for a locksmith...

I'm working with Google, using data from Rick and another member, to take another stab at this.  The problem surfaced last year, if I recall correctly, and eventually went away; now it's back.  I'll update this forum if/when I get a response from Google.  I don't know yet if it can or will be fixed.

"Do not attempt to adjust your set".  There is nothing you are doing that is causing this.  If you don't want to (or can't) put up with this in the mean time, you can obtain a paid DID from Callcentric that doesn't go through their own CLEC, Telengy.

Quote from: SteveInWA on October 01, 2014, 09:04:53 PM
Note that DSLReports user "Iscream" apparently works for Callcentric.  His posts get a bit testy and defensive, but understandably so.  CC has gone out of their way to help explain and diagnose it.  He points to what I am pursuing with Google at this time; a possible problem with what he calls an "aggregator", or transit carrier.  

In simpler terms, someone calls your Google Voice number.  Next, Google is not a regulated telephone company (CLEC).  So, it buys telephone network services from a variety of carriers, both to terminate numbers (host them on a phone switch, so that it can be called by other numbers), and to transport the forwarded outbound calls to your forwarding phone numbers' destinations.  So at this point, Google's system then selects a transit carrier to send the call to your Callcentric DID.  We think that the CID / CNAM is getting altered in that path, before it reaches CC.

On a related note, Iscream describes the business and technical decisions that CC has made to make call quality and reliability a priority, at some added expense over the competition.  There's been a lot of focus here on this forum on finding the very cheapest internet telephone service provider, with some charging much lower per-minute rates.  This is an example of "you get what you pay for".  I've been accused of being a shill for CC, but I simply appreciate their approach, and support it with my business.  Other folks may be satisfied with a lower-priced solution; to each his/her own.

Google, by the way, does use multiple carriers, but its focus is also on reliability and call quality, and it is doing a lot of work internally to optimize both those things.

Again, I don't know if or when I can get this fixed, but I'm devoting some time and resources now to focusing on it.

Quote from: Rick on October 08, 2014, 02:19:45 PM
Steve -

Back to not working.  I sent you PM.

Quote from: Rick on October 08, 2014, 05:33:36 PM
I can do that in AM, but you already gave the GV number and the CC number.  Calls were between 3:53 and 4:09 then around 5.

On voice forum there were many with similar issues.

Quote from: SedonaSky on October 10, 2014, 09:11:24 PM
Is Rick's problem specific to him or is everybody having intermmittant problems?

Can someone please reply to the questions from this post: http://www.obitalk.com/forum/index.php?topic=3640.msg58076#msg58076

Thank you

• Google Voice is now supported on OBi devices via a different, more secure authentication method, which is now officially approved by Google.  Instructions on configuring your OBi using the new process are here:  http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460
• As an alternative, if you want to take advantage of caller ID name service, via an inbound Callcentric phone number, you can add that CC forwarding number to your Google Voice account, disable direct inbound calls via Google Chat/OBi, and set up the CC number on a Service Provider slot on your OBi.
• In this scenario, you can, for example, use GV on SP1 as your default for OUTbound calls, and CC on SP2 as your default for INbound calls AND for E911 service.
• If you do this, you will pay CC $1.50/month for E911 service.
• Configuring the OBi for both GV and CC can be easily performed, using the OBiTALK portal pages; there is no need to use the OBi local web page interface for this purpose.

Quote from: Wildcatz on February 03, 2015, 10:08:40 AM
However if I used ANY call treatment on the Callcentric end to say go straight to voicemail, send the call to another number, perform the telemarketer block etc the call would always default route to Google Voice voicemail and never be passed to Callcentric.

Quote from: Wildcatz on February 03, 2015, 05:00:47 PM
I found that this erroneous routing was being caused by call treatments on my Callcentric account. Specifically if I set a call treatment to allow the Callcentric phone to ring (blocked or unblocked number) irregardless then sure enough the call routed through fine. However if I used ANY call treatment on the Callcentric end to say go straight to voicemail, send the call to another number, perform the telemarketer block etc the call would always default route to Google Voice voicemail and never be passed to Callcentric.

• Send certain specific inbound numbers (telemarketer/fraudster/spammer) to the no-service SIT error message (create one such treatment for each number that calls you, and you want to block in the future.  If the caller isn't handled by these rules, then the default rule is processed:
• Send to one, or multiple extensions, and ring each for 30 seconds, then go to CC VM (this should be your only call treatment set as the default for calls made to this DID, and be sure to click the "normalize priority" button after you finish adding treatments.)

Quote from: SteveInWA on February 03, 2015, 06:51:45 PM

• Send certain specific inbound numbers (telemarketer/fraudster/spammer) to the no-service SIT error message (create one such treatment for each number that calls you, and you want to block in the future.  If the caller isn't handled by these rules, then the default rule is processed:

Quote from: SteveInWA on February 03, 2015, 06:51:45 PM

Quote from: Wildcatz on February 03, 2015, 05:00:47 PM
I found that this erroneous routing was being caused by call treatments on my Callcentric account. Specifically if I set a call treatment to allow the Callcentric phone to ring (blocked or unblocked number) irregardless then sure enough the call routed through fine. However if I used ANY call treatment on the Callcentric end to say go straight to voicemail, send the call to another number, perform the telemarketer block etc the call would always default route to Google Voice voicemail and never be passed to Callcentric.

Hi: 

You and I went through a series of posts on this topic on the GV help forum.  The bottom line, regardless of what might have worked in the past, is that the type of call treatments you are attempting to perform on the CC end, should just be performed on the GV end instead.

I can tell you that I have a GV number forwarded to a CC DID, and that the following call treatments do work:

• Send certain specific inbound numbers (telemarketer/fraudster/spammer) to the no-service SIT error message (create one such treatment for each number that calls you, and you want to block in the future.  If the caller isn't handled by these rules, then the default rule is processed:
• Send to one, or multiple extensions, and ring each for 30 seconds, then go to CC VM (this should be your only call treatment set as the default for calls made to this DID, and be sure to click the "normalize priority" button after you finish adding treatments.)

Do NOT create any treatments to try to subsequently forward the call to a different phone number, after it hits your CC DID.

The purpose of setting the "forward to CC VM after 30 seconds" is as a GV-compatible fail-safe:  GV will ring a forwarded number for approximately 25 seconds, then, if no answer or busy, it will give up and take back the call to GV VM.  The 30 second ring interval for CC will prevent CC VM from grabbing the calls before GV VM.  However, if someone calls the CC DID directly, the unanswered call will instead go to CC VM.

Quote from: Taoman on February 03, 2015, 07:57:57 PM
And I'm not sure why you would recommend making individual call treatments "for each number that calls you, and you want to block in the future." That seems needlessly redundant. Why not make one or two call treatments and make corresponding phone book groups the call treatments act on? Then just add the "telemarketer/fraudster/spammer" contact to one of those groups.

Quote from: Taoman on February 03, 2015, 07:57:57 PM

Quote from: SteveInWA on February 03, 2015, 06:51:45 PM

• Send certain specific inbound numbers (telemarketer/fraudster/spammer) to the no-service SIT error message (create one such treatment for each number that calls you, and you want to block in the future.  If the caller isn't handled by these rules, then the default rule is processed:

Are you saying the caller literally hears the SIT error message or that the caller just hears a ringback tone until GV voicemail picks up? When I try this (and I've tested this dozens of times) there is no message heard (since it is early media) just the ringback tone.

And I'm not sure why you would recommend making individual call treatments "for each number that calls you, and you want to block in the future." That seems needlessly redundant. Why not make one or two call treatments and make corresponding phone book groups the call treatments act on? Then just add the "telemarketer/fraudster/spammer" contact to one of those groups.

Quote from: SteveInWA on February 03, 2015, 06:51:45 PM

Quote from: Wildcatz on February 03, 2015, 05:00:47 PM
I found that this erroneous routing was being caused by call treatments on my Callcentric account. Specifically if I set a call treatment to allow the Callcentric phone to ring (blocked or unblocked number) irregardless then sure enough the call routed through fine. However if I used ANY call treatment on the Callcentric end to say go straight to voicemail, send the call to another number, perform the telemarketer block etc the call would always default route to Google Voice voicemail and never be passed to Callcentric.

Hi: 

You and I went through a series of posts on this topic on the GV help forum.  The bottom line, regardless of what might have worked in the past, is that the type of call treatments you are attempting to perform on the CC end, should just be performed on the GV end instead.

I can tell you that I have a GV number forwarded to a CC DID, and that the following call treatments do work:

• Send certain specific inbound numbers (telemarketer/fraudster/spammer) to the no-service SIT error message (create one such treatment for each number that calls you, and you want to block in the future.  If the caller isn't handled by these rules, then the default rule is processed:
• Send to one, or multiple extensions, and ring each for 30 seconds, then go to CC VM (this should be your only call treatment set as the default for calls made to this DID, and be sure to click the "normalize priority" button after you finish adding treatments.)

Do NOT create any treatments to try to subsequently forward the call to a different phone number, after it hits your CC DID.

The purpose of setting the "forward to CC VM after 30 seconds" is as a GV-compatible fail-safe:  GV will ring a forwarded number for approximately 25 seconds, then, if no answer or busy, it will give up and take back the call to GV VM.  The 30 second ring interval for CC will prevent CC VM from grabbing the calls before GV VM.  However, if someone calls the CC DID directly, the unanswered call will instead go to CC VM.

Quote from: Taoman on February 03, 2015, 07:57:57 PM

Quote from: SteveInWA on February 03, 2015, 06:51:45 PM

• Send certain specific inbound numbers (telemarketer/fraudster/spammer) to the no-service SIT error message (create one such treatment for each number that calls you, and you want to block in the future.  If the caller isn't handled by these rules, then the default rule is processed:

Are you saying the caller literally hears the SIT error message or that the caller just hears a ringback tone until GV voicemail picks up? When I try this (and I've tested this dozens of times) there is no message heard (since it is early media) just the ringback tone.

And I'm not sure why you would recommend making individual call treatments "for each number that calls you, and you want to block in the future." That seems needlessly redundant. Why not make one or two call treatments and make corresponding phone book groups the call treatments act on? Then just add the "telemarketer/fraudster/spammer" contact to one of those groups.

Quote from: SteveInWA on February 03, 2015, 09:05:49 PM
You're trying to use GV backwards, with respect to voicemail.  The intent is to avoid letting some other phone carrier's voicemail system grab the call.  By setting the CC ring period to less than 25 seconds, you are now circumventing GV's ability to work as it is designed, to take back the call to its own VM.

Your scenario of using CC's telemarketer block, is going to be unpredictable and unsupported.  Either use GV for call processing, or use CC for call processing, but some combination of the two is going to produce variable results.  GV has its own individual call blocking feature, allowing you to (after the first call) flag future calls from that number as Spam or send it to GV VM.  It also has a global spam-blocking feature, similar to, but not identical in operation to, nomorobo.  Millions of GV users are satisfied with these options.  You'll never reach perfect nirvana with this; sooner or later, you just need to talk to somebody you don't want to talk to...you won't catch cooties.

I think I've spent enough time flogging this discussion.

Quote from: bobd on January 26, 2016, 12:17:58 PM
I think I can configure OBI to use GV for outbound (I think). But then I believe I won't get the CNAM and E911 from CC if I do this!

Quote from: bobd on January 26, 2016, 12:17:58 PM
Thanks.

All the threads seem to be really old on this topic so it is hard for me to align what I am seeing on CC with what is being described in the threads.

I think if I go this route I'm going to need to pay for a plan, but I don't want to be constrained to any minutes allocation. They have outgoing plans and the cheapest is the North America Basic plan ($1.50 set-up/$1.95/mo), but again it says 120 minutes outbound calls per month. I think I can configure OBI to use GV for outbound (I think). But then I believe I won't get the CNAM and E911 from CC if I do this! All the inbound plans are around $5/mo which starts to get pricey when trying to strive for no cost.

Quote from: zsak23 on January 28, 2016, 03:18:34 AM
Is it possible to use the same Callcentric account with 2 DIDs, one each on 2 different Obis?

ETA:  Will a second extension for 1 DID also work on a second Obi?

QuoteWith regards to the number that you've mentioned as well as how we've implemented 911, for every client that has at least one service and has stated that they will be using our services within the US/Canada, will have a "hidden" phone number associated under their account, specifically used for 911 services -- this is just in the event that if you ONLY have an outbound service under your account, you can still receive inbound calls from the emergency service center). This is also necessary given you acquire multiple numbers from us, and/or switch out numbers (canceling/ adding numbers) on your account, you still have at least 1 number dedicated for 911.

Please note that you will not be able to receive regular inbound calls through this hidden phone number; this phone number is only accessible given if you have dialed 911 and the call happens to disconnect abruptly; emergency services has a means of contacting you back through that number. So when you do call 911, emergency services should see the hidden phone number as your caller ID (from our records; we are showing that the hidden number assigned under your account already is 1631xxxXXXX). So given if your call towards 911 does abruptly drop, they will be able to contact you, via the number 1631xxxXXXX

Quote from: DarkOptix on August 29, 2016, 02:41:35 PM
I was having the most difficult time getting it all set up. 

Combined with OP info and this tutorial from CC:

https://www.callcentric.com/support/device/obihai/obi202

and a leap of faith I finally got it working.

Major problem was I have SP1 Google Voice, SP2 Anveo E911, and SP3 CC.

Under profiles I did not realize I had to change the X_ServProvProfile to C which is where all Callcentric configurations are entered.

Once I did this presto.  Hopefully this helps someone. 

Seems like Anveo E911 and CC are redundant but oh well I can just cancel Anveo next year.

Quote from: DarkOptix on August 29, 2016, 02:41:35 PM
Under profiles I did not realize I had to change the X_ServProvProfile to C which is where all Callcentric configurations are entered.

Quote from: GeekyGal on December 24, 2016, 08:51:55 AM

Quote from: DarkOptix on August 29, 2016, 02:41:35 PM
Under profiles I did not realize I had to change the X_ServProvProfile to C which is where all Callcentric configurations are entered.

Thank you so much. This fixed my problem too. I didn't see any mention of this in any tutorial.

Also, in case it helps anyone else, another problem that I had was that unchecking Google Chat forwarding does not seem to be working in Google Voice at the moment. I can't stop forwarding even to a cell phone. The only way that I was able to do was to edit the Google Chat entry, and choose "Do not ring on weekdays" and "Do not ring on weekends". That did it.

Quote from: Yellowmann on March 11, 2017, 07:22:06 PM
Hello all, I am a newbie to this setup but have been long time reader of this forum before I finally got around to buy and setup my OBI200.  I had GV working with OBI no problem for few days.  Than I questioned about 911 and CNAM and lucky to find this thread.  I just got my free # from CallCentric and set everything up as mentioned in here.  But I have few question about CC.

Quote
1) I got the free number and paid $3 for 911 and one time setup fee.  I do not see in my account about the monthly billing of the 911 for $1.50.  Do I need to add my credit card to my account so it auto pays that monthly fee?

Quote
2) I activated CNAM in CC but my one cell phone called to my OBI home phone shows the name but my other cell only show the cell number and state but no name.  Is that depending on the phone number? Both cell are to my one account through my cell phone provider.

Quote
3) The free CC phone # is that forever or can it go inactive and they take it way if I don't pay for the 911 service?

Quote
I was wondering if I forget to pay for 911 if they take the free cc #.

Quote from: GoogleFan on June 13, 2017, 11:52:45 AM
Hi,
My first post here. But used your guide several times already, and they helped me a lot. So thanks a ton! God bless you!

Something strange happened since adding cc. When I am on the phone and a get another call, that second call only will have slow connection. Poor clarity, which is funny because the original call is always fine.

Any clue? Is the issue related w CC?

Thanks in advance.

Quote from: Strangelove on December 05, 2017, 11:59:29 AM
I'm also having some trouble with CNAM.

I have set up Callcentric with E911 and a New York phone number for the $1.50/mo + setup fee.
I have enabled Caller ID with name in the Callcentric dashboard
I have set Google Voice to forward to the Callcentric number
I have set up the Obihai 202 with Callcentric on SP3 (incoming only except for 911), and Google Voice on SP4

Since I am testing this out prior to pulling the plug on my landline, I currently have my landline phone forwarding to my Google Voice number, which is then forwarding to the Callcentric number.

So I've noticed something interesting ... when I call the Callcentric number directly from my cellphone, I get Caller ID with name as expected. However, when I call the Google Voice number that forwards to the Callcentric number, I only get the Caller ID number (no name - it just reports "Out of area" for the name).

Another odd thing ... I've subsequently tried to duplicate the Caller ID with name by calling the Callcentric number directly, and get an error that "the number that you have dialed has been temporarily disconnected." But when I call the Google Voice number, the call goes through without a problem (except for the lack of name in the Caller ID, of course).

Do I have an error in my setup?

Steve

Quote from: SteveInWA on December 05, 2017, 02:43:36 PM

Quote from: Strangelove on December 05, 2017, 11:59:29 AM
I'm also having some trouble with CNAM.

I have set up Callcentric with E911 and a New York phone number for the $1.50/mo + setup fee.
I have enabled Caller ID with name in the Callcentric dashboard
I have set Google Voice to forward to the Callcentric number
I have set up the Obihai 202 with Callcentric on SP3 (incoming only except for 911), and Google Voice on SP4

Since I am testing this out prior to pulling the plug on my landline, I currently have my landline phone forwarding to my Google Voice number, which is then forwarding to the Callcentric number.

So I've noticed something interesting ... when I call the Callcentric number directly from my cellphone, I get Caller ID with name as expected. However, when I call the Google Voice number that forwards to the Callcentric number, I only get the Caller ID number (no name - it just reports "Out of area" for the name).

Another odd thing ... I've subsequently tried to duplicate the Caller ID with name by calling the Callcentric number directly, and get an error that "the number that you have dialed has been temporarily disconnected." But when I call the Google Voice number, the call goes through without a problem (except for the lack of name in the Caller ID, of course).

Do I have an error in my setup?

Steve

I can't make sense out of what you meant in your post, and how your question relates to E911?  Perhaps I could just describe how it does work.

You have an inbound Google Voice number.  Google Voice is a call forwarding system.  You tell GV to forward your inbound calls to your Callcentric NY DID number.  You configure that CC DID as an SP on your OBi, using the OBiTALK web portal.  On the SP settings page, you check the box to use THIS SP for emergency calling.  This will modify your OBi's digit map to send calls with the digits 911 to the CC SP, even if the default is to use Google Voice for outbound calls.

As for CNAM:  Google Voice, by itself, does not do CNAM LIDB lookups.  All calls forwarded to Google Chat (which is what OBi devices use as a client to connect to your GV number) will only display the caller ID telephone number.  By forwarding the call to an actual telephone number whose carrier does do CNAM lookups (Callcentric in this case), THAT carrier is sending the CNAM to your OBi on that SP.

Quote from: C6silver on August 31, 2018, 11:12:07 AM

So unless I am misunderstanding, it does not appear that this workaround for CNAM is viable anymore without getting a paid account.

Quote from: Taoman on August 31, 2018, 11:30:36 AM

Quote from: C6silver on August 31, 2018, 11:12:07 AM

So unless I am misunderstanding, it does not appear that this workaround for CNAM is viable anymore without getting a paid account.

Yes, you are misunderstanding. If you looked at your call history directly on your OBi device or the Callcentric call records you would see if you are getting CNAM.

Chances are you still have your OBi as a linked forwarding device in your GV setup which is beating the forward to Callcentric.
Go to the link below and uncheck your OBi device. You will also have to uncheck it for your Google Groups/Contacts.

https://www.google.com/voice/b/0/redirection/voice/#phones (https://www.google.com/voice/b/0/redirection/voice/#phones)

Quote from: C6silver on August 31, 2018, 12:03:20 PM
This tells me that the calls are definitely going to Callcentric;

Quote from: jamesh on August 24, 2017, 04:41:17 AM
Configuring CNAM and 911
~~~~~~~~~~~~~~~~~
This thread started in 2012 so this post is intended to document a more recent
configuration experience.

I started with gv911 (http://www.gv911.com) for $12 per year.  I got that
working but could not live without inbound caller name so I ended up going
with Callcentric for $18 per year.  Callcentric bills $1.50 a month but they
will maintain an account balance so I prepaid them $20 to minimize accounting.

1. establish a free CallCentric DID (Direct Inward Dial) phone number
  https://www.callcentric.com/dids/free_phone_number
  Note: "Free" is a misnomer.  DID is technically free but 911 is required
        for free DID so the actual cost is $1.50 per month.
2. Enable CallCentric CNAM
  go to the CallCentric home page for your account
  https://my.callcentric.com/home.php
  click on My Account/Preferences
  set "Caller ID with name (Inbound calls)" to Enable  
3. go to the OBiTalk Dashboard to register your Callcentric DID number
  https://www.obitalk.com/obinet/pg/obhdev
  find a free SP (service provider) and click through the following pages:
     SP<N>/Next/CallCentric
  configure the follwing options:
                        Configuration Name: CallCentric DID CNAM
           Primary Line for Outgoing Calls: uncheck  
                    Voicemail Notification: uncheck          
             7-Digit Dialing for USA & CAN: <local area code>
  Use This Service for Emergency 911 Calls: check
                        CallCentric Number: <SIP #>
                      CallCentric Password: <web password>
                     
  Note: your <SIP #> is found by going to your Callcentric account home page
        https://my.callcentric.com/home.php
        log in and copy/paste your "Callcentric #" to the Obitalk's
        "CallCentric Number" field
4. optional: make SP2 ring pattern "normal" like SP1
  enter OBi Expert Configuration mode:
  go to https://www.obitalk.com/obinet/pg/obhdev
  click on your device under "My OBi Devices"
  scroll to bottom of page and click on "OBi Expert Configuration"
  expand Voice Services, SP<n> for CallCentric, X_RingProfile
  X_RingProfile
  OBiTalk Settings: uncheck    
  Value: A
5. assuming the Callcentric status is "Registered" on the
  OBi Dashboard Status, add and verify the CallCentric phone number to
  Google Voice:
  go to https://voice.google.com/voicemail
  Find the three vertical ... and click to expand more options
  go to Legacy Google Voice/Settings/Phones
  click on the Settings wheel in the right hand corner
  click on "Add another phone" and go through the process
  uncheck forwarding to Google chat
  check CallCentric
6. test 911 by calling 933  

Quote from: phreich on January 14, 2019, 08:43:46 PM
ALERT!!!!!

Callcentric site says free DID's are no longer available, and will be terminating existing ones on 2/28/19.

Quote from: Heishe on January 15, 2019, 05:16:58 PM
Can someone help me set up CNAM with call centric. I have purchase a new did number. It is a receive only number for $1.00  I had this previously set up with my old 110 and I just bought a 202 . Anyway I think I have evevything set ok with Obitalk wizard but when I go to the google voice web page and try to forward my calls to my call centric number Google seeks to verify the number. It is unable to verify it. Call Centric informed me they block some verification services.

So how can I fix this. Is there a workaround I am missing . I myself looked in Obi Expert for one but I'm not as bright with this stuff like you guys.

Thank you if you can solve this riddle for me!

Quote from: Heishe on January 15, 2019, 05:16:58 PM
Can someone help me set up CNAM with call centric. I have purchase a new did number. It is a receive only number for $1.00  I had this previously set up with my old 110 and I just bought a 202 . Anyway I think I have evevything set ok with Obitalk wizard but when I go to the google voice web page and try to forward my calls to my call centric number Google seeks to verify the number. It is unable to verify it. Call Centric informed me they block some verification services.

So how can I fix this. Is there a workaround I am missing . I myself looked in Obi Expert for one but I'm not as bright with this stuff like you guys.

Thank you if you can solve this riddle for me!

Quote from: Heishe on January 23, 2019, 10:23:26 AM
Yes I know I probably should've blocked out my number, but really there is no privacy anymore .I'm currently dealing with a torn roto cuff and herniated cervicle disc so my wits so to speak are foggy I get bogus calls all the time just like most people . This is just the norm now. I never give my number out . Not when I order on line or other time and yet this scammers still obtain my number . If it does become a problem I can always change my number

Quote from: Heishe on February 02, 2019, 06:37:33 PM
Well id did work ok. Now several days ago it works sometimes other times no. I would guess maybe 30% of the time I contacted call centric and they told me to turn off ringing on weekends and week nights . I don't have clue how this would affect this

Quote from: SJMaye61 on March 11, 2019, 01:41:52 PM
I have a question regarding callcentric and e911 service.

I purchased the Dollar Unlimited Plan.  With that I get CallerID CNAM and e911 service.  What is confusing to me is
how CC e911 service works if it is a Receive Calls only plan.  i.e. I would be dialing out for 911 service.  

I have purchased this, but setup yet.  Maybe it will make sense when I do so.

Quote from: SteveInWA on March 11, 2019, 01:55:35 PM
No, that's not right.

It's confusing, but Callcentric sells inbound calling and outbound calling separately.  INbound plans do not include E911.

Quote from: SJMaye61 on March 12, 2019, 04:50:26 AM
Hi zsak,  as I moved forward with the instructions to configure CC in to my home phone system I did a search within this thread and found the answer from Steve on how 911 worked.  All good there.

In the middle of the configuration now.  Will let you know how it turned out.

Quote from: zsak23 on March 12, 2019, 05:07:26 AM
Be sure to test it by calling 933 and 933#.  There is a difference in the time the call is answered in.

If you want to use https://nomorobo.com then be sure to have the IP Freedom plan ($0.00) added to your account.  There is a nifty way to use a Call Treatment to invoke Nomorobo.

Quote from: zsak23 on March 12, 2019, 05:07:26 AM
If you want to use https://nomorobo.com then be sure to have the IP Freedom plan ($0.00) added to your account.  There is a nifty way to use a Call Treatment to invoke Nomorobo.

Quote from: SJMaye61 on March 12, 2019, 05:32:47 AM933 did not do anything, but 933# did reach the 911 verification center.  The information on my 911 address was correct.

Quote from: SteveInWA on March 12, 2019, 03:02:15 PM
You need to use Google Voice settings (https://voice.google.com/settings (https://voice.google.com/settings)) to turn off inbound call forwarding to your OBi, and then link (add) your Callcentric 10-digit telephone number (NOT the 1777xxxxxxx number) as a forwarding phone number on Google Voice.  You then set up Callcentric on your OBi as the default for inbound calls.  This has been discussed ad nauseum in this thread.

Quote from: SJMaye61 on March 13, 2019, 06:24:40 AM

Quote from: SteveInWA on March 12, 2019, 03:02:15 PM
You need to use Google Voice settings (https://voice.google.com/settings (https://voice.google.com/settings)) to turn off inbound call forwarding to your OBi, and then link (add) your Callcentric 10-digit telephone number (NOT the 1777xxxxxxx number) as a forwarding phone number on Google Voice.  You then set up Callcentric on your OBi as the default for inbound calls.  This has been discussed ad nauseum in this thread.

After following (i think) the instructions for configuring for Callcentric I went back to turn off forwarding to my Obi, but it is not listed there at all now.  See attachment.  It simply shows my 10-digit CC phone number and forwarding is on.  I assume all is good?

Quote from: zsak23 on March 13, 2019, 06:37:11 AM

Quote from: SJMaye61 on March 13, 2019, 06:24:40 AM

Quote from: SteveInWA on March 12, 2019, 03:02:15 PM
You need to use Google Voice settings (https://voice.google.com/settings (https://voice.google.com/settings)) to turn off inbound call forwarding to your OBi, and then link (add) your Callcentric 10-digit telephone number (NOT the 1777xxxxxxx number) as a forwarding phone number on Google Voice.  You then set up Callcentric on your OBi as the default for inbound calls.  This has been discussed ad nauseum in this thread.

After following (i think) the instructions for configuring for Callcentric I went back to turn off forwarding to my Obi, but it is not listed there at all now.  See attachment.  It simply shows my 10-digit CC phone number and forwarding is on.  I assume all is good?

Select Legacy Google Voice
In the upper right of the screen should be a gear icon, select Settings
There should be an OBiTALK option

Quote from: SJMaye61 on March 14, 2019, 05:45:30 AM
Is this normal?

Quote from: azrobert on March 14, 2019, 07:58:26 AM

Quote from: SJMaye61 on March 14, 2019, 05:45:30 AM
Is this normal?

SP2 probably was assigned a different ring pattern. Use OBi Expert to make the following change:
Voice Services -> SP2 Service -> X_DefaultRing: 1

[sarcasm on]I strongly advise against making OBi expert modifications because you might be too stupid to remember what you did.[sarcasm off]

Quote
I strongly advise against the digit map modifications proposed by azrobert.  911 is a life safety issue, and making manual changes to the routing already managed by OBiTALK on the configuration form shouldn't be overridden, as you are likely to forget what you did some years from now.

Quote from: SteveInWA on March 14, 2019, 09:54:30 AM
Go back and read what I said.  If you can't understand why, then you ought not comment.

Quote from: SJMaye61 on March 14, 2019, 12:26:36 PM
Makes total sense.  If the incoming call routed through GV has one ringtone and when an incoming call is instead forwarded to CC, then to the Obi it makes total sense that the ringtone for the first service could be set differently from the second service.  Here is the deal that is troubling - they aren't.  See the attachments.

I listened to the double ringtone.  It sounds like something the phone does periodically that I never fully understood.  i.e. it may be the phone.  I just can't see how the phone would know one call is coming from GV the other from CC.

Quote from: SJMaye61 on March 14, 2019, 12:26:36 PM
If the incoming call routed through GV has one ringtone and when an incoming call is instead forwarded to CC, then to the Obi it makes total sense that the ringtone for the first service could be set differently from the second service.  Here is the deal that is troubling - they aren't.

Quote from: azrobert on March 14, 2019, 11:17:39 AM

Quote from: SteveInWA on March 14, 2019, 09:54:30 AM
Go back and read what I said.  If you can't understand why, then you ought not comment.

You go back and read what I suggested.  If you can't understand the modifications, then you ought not comment.

The bulk of my post was explaining how things work. I suggested removing 3 rules and adding "933" to a DigitMap. None of these changes affects 911. Are you suggesting nobody should use OBi Expert for any change because it might affect 911?

Quote from: SJMaye61 on March 14, 2019, 01:56:15 PM
OK.  I see SP2 has X_ServProvProfile, X_RingProfile, and X_CodecProfile all with B selected and all have an asterisk next to them. 

Should I just make them match SP1?

Quote from: azrobert on March 14, 2019, 06:39:33 PM
Just make the following 2 changes:
Voice Services -> SP2 Service -> X_RingProfile: A
Voice Services -> SP2 Service -> X_DefaultRing: 1

Do NOT change X_ServProvProfile. You will break SP2. When set to B, it points to ITSP Profile B.
I wouldn't change X_CodecProfile either.

You don't need to understand digit maps to make these changes. Digit maps are rules used to validate dialed numbers and then route the call to a provider. If you want to learn about this stuff, open a new thread and start asking questions.

Quote from: dircom on April 01, 2019, 11:45:10 AM
Get a Callcentric #
Add the # to your Obi dashboard
foward your GV calls to the callcentric #
(you can check the spam filtering options in the callcentric dashboard.
be sure and check that caller id is checked

When someone calls your GV # it goes to Callcentric, and rings on your phone connected to the Obi, hopefully with caller ID now.

Quote from: dircom on April 01, 2019, 12:11:27 PM
In Callcentric under Preferences / CNAM
make sure CNAM is on

Quote from: Taoman on April 01, 2019, 01:35:25 PM
Go to the link listed below. Scroll down to "Incoming calls."

Under My devices, disable the slider next to your OBi device

Under Call forwarding, make sure the slider next to your Callcentric number is enabled.

https://voice.google.com/u/0/settings (https://voice.google.com/u/0/settings)

Quote from: Taoman on April 01, 2019, 01:59:20 PM
No, don't delete anything.

There's a reason I said "scroll down" and underlined Incoming calls in my previous post. Why do ya think that might be?

Quote from: KrisK on April 01, 2019, 02:13:38 PM
How do I know if 911 is working?

Quote from: KrisK on April 01, 2019, 02:13:38 PM

Okay I misread your post. I disabled it now. Does everything look correct? Do I need to do anything more? Do I need to do anything on the Callcentric page? How do I know if 911 is working?

Quote from: Taoman on April 01, 2019, 02:36:12 PM

Quote from: KrisK on April 01, 2019, 02:13:38 PM

Okay I misread your post. I disabled it now. Does everything look correct? Do I need to do anything more? Do I need to do anything on the Callcentric page? How do I know if 911 is working?

Looks correct although you probably want to disable Web also unless you plan on answering calls on your computer.

Proof is in the pudding. What happens when you get an incoming call to your GV number?

Also, try dialing 933 as suggested and see what happens.

On your OBi dashboard, does it show Callcentric as being "Registered" under the Status column?

Quote from: KrisK on April 01, 2019, 02:50:32 PM

Ok I will disable the web option.

I will have to wait and see what happens when I receive a phone call on my GV number.

I called the 933 number and it read back a 516-xxx-xxxx number which is not my Callcentric number. I have a 631-xxx-xxxx number through callcentric. I have no idea what the 516 number is? Any idea? However, it did read back my correct address. How can I verify that I will be connected to a local police dispatcher?

Quote from: Taoman on April 01, 2019, 02:58:53 PM

Quote from: KrisK on April 01, 2019, 02:50:32 PM

Ok I will disable the web option.

I will have to wait and see what happens when I receive a phone call on my GV number.

I called the 933 number and it read back a 516-xxx-xxxx number which is not my Callcentric number. I have a 631-xxx-xxxx number through callcentric. I have no idea what the 516 number is? Any idea? However, it did read back my correct address. How can I verify that I will be connected to a local police dispatcher?

All good signs. You wouldn't be able to dial 933 if your OBi wasn't registered. The fact it read back the correct address proves 911 is working. The 516 number is expected. It's used for call back purposes (if necessary) and isn't related to your Callcentric DID number.

Quote from: KrisK on April 01, 2019, 03:57:59 PM

Okay thank you for your time and help! Why would it have another call back number rather then my Callcentric number? Also paying Callcentric for the DID number for $1 and their North America Basic for $1.95 do I need to keep paying for the North America Basic or can I cancel that and it won't ruin my setup?

Quote from: Taoman on April 01, 2019, 04:16:48 PM

Quote from: KrisK on April 01, 2019, 03:57:59 PM

Okay thank you for your time and help! Why would it have another call back number rather then my Callcentric number? Also paying Callcentric for the DID number for $1 and their North America Basic for $1.95 do I need to keep paying for the North America Basic or can I cancel that and it won't ruin my setup?

https://www.callcentric.com/faq/23#532 (https://www.callcentric.com/faq/23#532)  (look for "hidden phone number")

The most you could knock it down to is 2.50/month. You must have the DID and E911. The NAB plan also gives you 120 outbound minutes for an extra .45 cents which is definitely worth it. It's good to have a secondary outbound provider in case Google Voice is having issues. You can have Callcentric spoof your GV number for outbound calls.

Quote from: SteveInWA on April 01, 2019, 05:54:34 PM
It appears that you don't have a clear understanding on how any of this works.

Google Voice is a call forwarding service.  When someone calls your inbound Google Voice phone number, Google Voice will forward that call to the destinations you select.  You can select to have all calls forward only to VoIP clients (your web browser, your Android or iOS Google Voice mobile apps, and/or your OBiTALK device).  These are all SIP calls.  Optionally (either instead of, or in addition to SIP), you can forward calls to regular 10-digit US phone numbers, in addition to, or instead of, to SIP clients.

IF you want to use Callcentric, then you will a) go into Google Voice settings and DISable forwarding to your mobile phone(s)' Google Voice apps, and b) ENable forwarding to the Callcentric number, to pick up CNAM.

This setting is separate from outbound calling.  You will still make outbound calls via Google Voice, either from your web browser, or your OBiTALK device, or your mobile phone apps.  As a backup, IF you properly subscribe to Callcentric service plans, you can also call out directly from your Callcentric number as a backup.

Callcentric sells inbound calling, outbound calling, and 911 service a la carte.

The absolute minimum needed would be to subscribe to their "dollar unlimited" INbound service, which will become your "detour" for inbound calls to pick up CNAM, and to subscribe to their 911 service (remember, 911 calls are outbound calls) for $1.50/month.  That totals $2.50/month.  Optionally, instead of the $1.5o/month charge for 911 service, subscribe to the "North America Basic" OUTbound plan, which includes the 911 service AND 120 minutes of outbound calling, that you can either ignore, or you can use in case Google Voice is temporarily not working.

Taoman's comment about number spoofing simply means that, IF you subscribe to CC's outbound calling plan, you will be issued a Callcentric phone number.  By default, outbound calls made on that service will display your CC number's caller ID.  Optionally, you can go into CC's settings and tell it to substitute, or "spoof" your Google Voice's phone number as the outbound caller ID.

Quote from: SteveInWA on April 01, 2019, 10:44:43 PM
We all have to start out as newbies.  Learning by doing, and actually understanding how and why things work, is critical.  You need to go to the Google Voice help pages and learn how the service works.  You need to go to your Callcentric website and click through all the options, look at what they actually do, and refer to Callentric' FAQs.  Otherwise, you just get told things to do, rote, and never learn.  It's inconsiderate to keep asking the very most basic questions without making an effort yourself.  We can keep answering questions ad nauseum, but understand that if you wanted an idiot-proof, turnkey solution, you'd subscribe to phone service from a full-service carrier.  You get what you pay for.

Quote from: SteveInWA on April 01, 2019, 05:54:34 PM
The absolute minimum needed would be to subscribe to their "dollar unlimited" INbound service, which will become your "detour" for inbound calls to pick up CNAM, and to subscribe to their 911 service (remember, 911 calls are outbound calls) for $1.50/month.  That totals $2.50/month.  Optionally, instead of the $1.5o/month charge for 911 service, subscribe to the "North America Basic" OUTbound plan, which includes the 911 service AND 120 minutes of outbound calling, that you can either ignore, or you can use in case Google Voice is temporarily not working.

Quote from: Shinelikethunder on May 11, 2019, 12:08:48 AM
I thought I understood what I needed for E911 and caller ID name, but after looking at the Callcentric plans, I have another question. I assume that "Callcentric's $1/month numbers" refers to the "Dollar Unlimited" plan, but I find that plan is available in only 4 states. Do I have to live in one of those states, or can I get a "Dollar Unlimited" plan for a phone number in one of those states regardless? Are there any downsides or limitations if I route GV through an out-of-state number? Thanks.

Quote from: KrisK on August 26, 2019, 11:12:45 AM
I had my GV working just fine but I had a missed payment and Callcentric removed my number so I had to get a new Callcentric number. I am trying to forward that number to my GV account. When I enter the number and click for it to call my phone to verify it, I get the message that says "Something went wrong. Try verifying with another number." What can I do to get my Callcentric number to verify it on my GV account?

Thanks in advanced.

Quote from: KrisK on August 26, 2019, 11:35:32 AM

Can you successfully call the new Callcentric number from another phone eg a cellphone?

Quote from: drgeoff on August 26, 2019, 11:42:13 AM

Quote from: KrisK on August 26, 2019, 11:35:32 AM

Can you successfully call the new Callcentric number from another phone eg a cellphone?

When I call my new Callcentric number from a cell phone it rings my house phone connected to the Obihai.

Quote from: KrisK on August 26, 2019, 11:48:59 AM

Quote from: drgeoff on August 26, 2019, 11:42:13 AM

Quote from: KrisK on August 26, 2019, 11:35:32 AM

Can you successfully call the new Callcentric number from another phone eg a cellphone?

When I call my new Callcentric number from a cell phone it rings my house phone connected to the Obihai.

Do your call records at callcentric.com show the verification call(s) from GoogleVoice?

Quote from: drgeoff on August 26, 2019, 12:04:13 PM

Quote from: KrisK on August 26, 2019, 11:48:59 AM

Quote from: drgeoff on August 26, 2019, 11:42:13 AM

Quote from: KrisK on August 26, 2019, 11:35:32 AM

Can you successfully call the new Callcentric number from another phone eg a cellphone?

When I call my new Callcentric number from a cell phone it rings my house phone connected to the Obihai.

Do your call records at callcentric.com show the verification call(s) from GoogleVoice?

What do you mean? When I checked my Callcentric account I do see the number that I just used to call my Google Voice number under the Calls Received Tab.

Quote from: drgeoff on August 26, 2019, 12:30:40 PM
That's a "no" to my question.

You are giving GV the full 10 digit number?  7 digits will not work.

If you have very recently got the new Callcentric number, some system in the GV to Callcentric path may not have "caught up" with it.  Might need to wait a day ot two.

Other than that, the problem has nothing to do with configuring your Obi to work with GV or configuring your Obi to work with Callcentric.  Better to seek help on the GV support forum https://support.google.com/voice/community?hl=en

Quote
It did ring my phone twice to get the number to verify but I didn't answer it. So when I went to verify it, it now says "something went wrong".

Quote from: Taoman on April 01, 2019, 01:35:25 PM
Go to the link listed below. Scroll down to "Incoming calls."

Under My devices, disable the slider next to your OBi device

https://voice.google.com/u/0/settings (https://voice.google.com/u/0/settings)