My Obi has been working flawlessly for months. Today when I tried to make a call from my Google voice account and to ring my Obi it will not do it, the call goes through but my GV number connected through chat does not ring. The reason I know it goes through is I am ringing my office number. I can make a call and have Google ring my cell phone but it will not ring my Google number that is connected through my Obi. I can make outbound call and receive inbound call through the Obi and my Google number just fine.. Is anyone else having this problem or do I have something wrong on my end.
Is anyone else having this problem. You can not make call from the GV webpage and have it ring your OBi?
Jeff,
On occasion, I experience this problem. However, whenever it does occur, a simple rebooting of my OBi clears it for me. Not sure if the same would work in your situation, but that is what does it for me.
pc44
I just tried that with no luck. It all started when I unplugged my OBi and plugged in a new one to configure it. I configured the new one with a different number then I plugged my old one back in and this feature stopped working.
I have tried everything I can think of but it still does not work.
In bound and out bound call work great.
Quote from: jeff@jeffmusto.com on August 16, 2012, 07:46:11 PM
I just tried that with no luck. It all started when I unplugged my OBi and plugged in a new one to configure it. I configured the new one with a different number then I plugged my old one back in and this feature stopped working.
I have tried everything I can think of but it still does not work.
In bound and out bound call work great.
First, I'd point out that your initial question didn't clarify what you had done to cause this issue, namely removing your OBi, installing a new one and configuring it, then plugging your old OBi back in. Totally different perspective than "my OBi stopped working".
Given that it worked fine, then didn't, after you configured the new one, leads on to think that configuring the new device caused the issue. Did you configure the new device via the OBi site or via a direct web connection to the OBi device? Have you tried calling the NEW Obi's GV number and see if that makes your phone ring? Have you gone into the web interface of the box and seen if GV is connected?
First off thank you for the help on this, I am at a loss to where to go to fix this problem.
I configured the new OBi with a new number via the OBi site, this is the 3rd Obi I have added to my control panel. The new one I configured and another one that I configured a few months ago all work fine and I receive a call back from the GV page with no problem.
I have gone into the web interface of the box but I do not know how to see if GV is connected but I can make out boiund and receive inbound calls so it makes me think it is connected. If you would like me to check the setting in the web interface just let me know the settings you want checked. GV is configured under ITSP Profile A
Go into Google Voice and on the Phones tab ensure that Google Chat is checked.
Yes that is the first thing I checked. I un checked it and saved it and then re checked it and saved it just to be sure.
I want to clarify what you can, and can't do.
If you pickup your house phone and make a call, it works, correct? And GV is the ONLY service you configured with the OBi?
If someone calls your GV number, does your OBi ring the house phone? You said you can make and receive calls, so I'm not clear on what's not working.
Is the only issue that when you try to use your GV account on the web, and try to call your house phone, it doesn't ring? If so, be specific on what you are trying to do. If I go to the GV web interface, and tell it to call my GV number via Talk, my house phone rings and I hear Google telling me how to place a call, which is how it should work.
My answers are in red.
If you pickup your house phone and make a call, it works, correct? And GV is the ONLY service you configured with the OBi? Yes this works and GV is the only service I have configured on the OBi
If someone calls your GV number, does your OBi ring the house phone? You said you can make and receive calls, so I'm not clear on what's not working. Yes my phone rings and I can make & receive calls.
Is the only issue that when you try to use your GV account on the web, and try to call your house phone, it doesn't ring? If so, be specific on what you are trying to do. If I go to the GV web interface, and tell it to call my GV number via Talk, my house phone rings and I hear Google telling me how to place a call, which is how it should work.
On the GV webpage you can make calls, it will ring any of the phones you have registered, You can make these calls from you address book or from your transcribed messages or you can click "call" and type in a number. You can then select from a dropdown what registered phone you want GV to ring with your call. I have 3 registered phones. If I have GV call my cell or my office phone it works just fine, my phone rings I pick it up and the call goes through. If I try and have it ring my OBi phone it does not ring but the call still goes through but I am not connected to it, the people at the number I am calling hear nothing. Like I said earlier, this used to work fine till I unplugged my OBi and plugged another one in and configured it. I then unplugged the new one and plugged the old OBi in and everything worked fine except the call back from the GV webpage. I hope I was clearer this time :o
I am a little unclear when you say "I hear Google telling me how to place a call" because the way it used to work is if I click "call" and typed in a number and then selected "Google Talk" and clicked on "connect" it would ring my OBi phone when I answered I could hear ringing just like I dialed the number, I never heard Google telling me how to place a call.
Okay, it's now clear to me. The issue is when you try to use your GV account to PLACE A CALL to a number, and want it to ring the house phone for you to place that call, it doesn't do so. Got it.
Yet the house phone rings fine when someone calls you. And if you pick up the housephone it makes a call just fine. The ONLY issue is that the GV account doesn't ring the house phone when you try to initiate a call from within GV.
My comment about telling me how to place a call was if you try to call your own phone number, so it's not relevant to your issue.
Are you absolutely positive that you're logging into the right Google Voice account, the one that you setup with your OBi?
Yes I am absolutely positive I am logging into the right GV account. I have been using a OBi for over 2 years and VOIP for over 5 years and I have had a GV number since before it was called Google Talk so I am somewhat familiar with all of this. It just does not make sense to me.
What do you think about resetting the OBi back to factory settings and starting over? I am at a loss of what else to do.
That can't hurt, but have no idea if you'll have a different result. Since it works fine making and receiving calls, it would seem the issue isn't with the OBi, but...
But if it is not the OBi what else could it be? I do not think it is GV because all of the other numbers work just fine. I am also thinking of removing Google Chat as one of the numbers in GV but I am unsure of how to add it back in. Do you have any ideas on this? It is not like adding a regular number
Quote from: jeff@jeffmusto.com on August 17, 2012, 10:03:03 AM
But if it is not the OBi what else could it be? I do not think it is GV because all of the other numbers work just fine. I am also thinking of removing Google Chat as one of the numbers in GV but I am unsure of how to add it back in. Do you have any ideas on this? It is not like adding a regular number
You're asking a lot of GV questions on a forum for OBi ;) Googling I found your answer as to how to add it back: http://productforums.google.com/forum/#!topic/voice/ibKL0yEEaDE%5B1-25%5D
Give that a shot.
Thanks for the link I will give it a try in the morning.
Seems that 80% of the OBi users are GV users so I thought this would be a very good place to ask the question. Doing it in a public forum helps everyone when the question is answered correctly. Again thanks for the link.
If I try and have it ring my OBi phone it does not ring but the call still goes through but I am not connected to it, the people at the number I am calling hear nothing.
The call you place using "click to call" should not even ring the other person's phone until you have answered your forwarding phone. You say your Obi doesn't ring, but somehow the call is being answered or the call would not be delivered to the other party.
Quote from: jimates on August 20, 2012, 09:40:48 PM
The call you place using "click to call" should not even ring the other person's phone until you have answered your forwarding phone. You say your Obi doesn't ring, but somehow the call is being answered or the call would not be delivered to the other party.
This is exactly what is happening. I click to call and the call is going through even thou my OBi phone has not rang and I have not touched it. The person on the other end answers and nothing is there..
If I chose one of my other GV connected phones when I click to call everything works fine and I can make a normal call. I click to call, the phone I have selected rings, I answer and my call goes through.
I am really at a lost on what to do about this. Any thoughts anyone has would be appreciated. ???
Have you tried opening your gmail and receiving a call there to see if it works correctly?
You can delete the google chat as a forwarding phone. To add it back, just make a phone call from within gmail.
Remember, when you delete it and add it back you may need to edit your groups because the new add will automatically add it as a receiving phone in every group you have.
<<Have you tried opening your gmail and receiving a call there to see if it works correctly?>>
I am not sure of how to receive a call from gmail. Can you explain how to to this. Right now I can receive calls to my OBi phone (GV number) with no problems.
I did delete the Google Chat forwarding phone and added it back in by making a call from my gmail account. I then went into the setup of GV and added it back as a forwarded phone but it did not help, I still have the same problem.
I did notice something interesting on my OBi 110, when I try to connect to my OBi from GV the second green light from th e left on the OBi blinks like crazy but the phone never rings. I did pick up the phone to check if maybe the call was going through but not ringing but there was just a dial tone and no call.
Maybe the next thing I should try is a hard reset of my OBi and then reconfiguring it. Any thoughts on this?
open your gmail page and call your google voice number. It should ring on your computer.
<<open your gmail page and call your google voice number. It should ring on your computer.>
Yes receiving a call in gmail works fine. Any other ideas?
Quote from: jeff@jeffmusto.com on August 21, 2012, 06:05:45 PM
<<open your gmail page and call your google voice number. It should ring on your computer.>
Yes receiving a call in gmail works fine. Any other ideas?
Did you get the call screening when answering in gmail? I guess resetting the Obi is the next step.
Yes I did get the call screening on the line that I was using to call my GV number.
Can you tell me the proper way to do a hard reset on the OBi 110?
I am assuming I go to my dashboard, delete the device, do a physical reset of the OBi and then go back in to my dashboard and add it again. Is this correct?
Did you get the call screening announcement on your computer when you answered (press 1 to accept ...........).
Without reading back through the thread, if you didn't already try just deleting the google voice service you are having trouble with, do that.
From the dashboard click on the device, then click the trash can to the right of the google voice account and delete the service. Then set it up again. If you still have problems you can then do a hard reset.
Hard reset:
You don't have to delete the device from the account.
There is a hole on the bottom of the device. Beneath the hole is a button. Using a paper clip, press and hold the button until the unit restarts. Make sure you hold it long enough, 20 seconds.
I did not get a call screening on my computer when I received an incoming call in my gmail account, I just answered and the call was there.
First I deleted the Google voice service and added it back in, no luck. Then I did the hard reset, no luck. I have ordered another OBi 110, maybe I should try and configure that to this GV number.
I had an idea that maybe my GV number was blocked for spam or got blocked by mistake. I did not see it blocked for spam or blocked by me. I am out of ideas, I hope you have some as I use click to call a lot.
Post your SP1 > X_InboundCallRoute
Maybe there is something there that shouldn't be. Unless you've made modifications the defult should be {ph}
Also make sure that > X_SkipCallScreening is checked.
The problem my lay with GV, but lets rule out the OBi too.
-G
<Post your SP1 > X_InboundCallRoute>
I am not sure how to do this but I can follow instructions very good if you could be so kind to let me know how to do it. I do not know if you have been following this thread but I just did a hard reset on the OBi so I am almost sure that nothing is there that should not be there.
I have 2 other numbers for GV to ring and I can do a click to call with those numbers with out a problem. This is why I do not think it is GV.
Also make sure that > X_SkipCallScreening is checked.
Tell me where this is also and I will check it.
Just to bring you up to speed when I do a click to call, the call goes through but never rings my OBi. I can see network activity on the OBi (light blinking) when I do the click to call but the phone never rings. All my inbound and out bound calls from my Obi connected phone works great.
Quote from: jeff@jeffmusto.com on August 22, 2012, 09:06:37 PM
<Post your SP1 > X_InboundCallRoute> <-Near the top
Also make sure that > X_SkipCallScreening is checked. <-Near the bottom
Tell me where this is also and I will check it.
Both settings can be found by clicking on this link: (Insert your OBi ip)
http://YOUR_OBI_IP/VS_1_VP_1_L_1_.xml
Jeff,
I've been reading this post some over the past couple of days. I guess I wasn't paying too much attention. It didn't sink in when I read you had just done a reset. :)
Blew my thoughts out of the water. :-\
I just tested my click to call. It works fine. I don't get the call screening option (Jimates question earlier) either.
Quote from: jimates on August 20, 2012, 09:40:48 PM
If I try and have it ring my OBi phone it does not ring but the call still goes through but I am not connected to it, the people at the number I am calling hear nothing.
The call you place using "click to call" should not even ring the other person's phone until you have answered your forwarding phone. You say your Obi doesn't ring, but somehow the call is being answered or the call would not be delivered to the other party.
I agree with Jimates here too. The call should not be made to the other party until you have first picked up your phone connected to the OBi.
I'm stumpped too. If it wasn't for the fact that you have just reset your OBi, I'd have you look up that information. ( I see QBZappy jumped in before I finished typing this. His link will get you the info I was asking for)
I've seen several posts where GV has been giving folks Busy Signals when the numbers they were calling are not busy, and misc. other issues that seem isolated and random. Maybe this is just the case for your situation.
If you had another OBi to setup with the same GV account, and test it there that would give us a better idea if it was in fact the OBi or not.
-G
<<Both settings can be found by clicking on this link: (Insert your OBi ip)
http://YOUR_OBI_IP/VS_1_VP_1_L_1_.xml>>
And how would I find my OBi IP address?
<<I've seen several posts where GV has been giving folks Busy Signals when the numbers they were calling are not busy, and misc. other issues that seem isolated and random. Maybe this is just the case for your situation.>>
The call is going through. I can call my home (and other numbers) and the number I dial picks up the phone but of course I am not there.
I can also see the network light blink with activity when I do a click to call. I thought maybe my phone was not ringing but when I answer my phone (when it has not rang but I see the network light blinking) I just have a dial tone.
I have a new OBi coming by next Monday so I can try the new one then.
I figured out my IP address
Post your SP1 > X_InboundCallRoute
{(x.6124245445|x.xxxxxxxxxx):aa},{ph}
Also make sure that > X_SkipCallScreening is checked.
This is checked
Good Morning Jeff,
1st, you may want to edit your last post. put "XXXX or ###" or so, in the post to hide a few digits of your phone number. It's just a suggestion for YOUR security. :)
2nd, OK. So you've just done a reset of your device, yet you have a digit map in your call route already. I'm no "Digit Map/Dial Plan" expert at all. In fact, I rely on the others here for that.
But, what comes to my mind is; if you have done a Hard Re-set, and have a non Defult setting here... where else may there be a non-default setting.
EDIT: I just got back from walking the dog, but I was thinking.... The inbound call route might be your numbers that you put in as "Circle of Trust" numbers on OBiTalk. I don't know. But, are either of those numbers your GV number? Maybe that is throwing things off.
Does anyone else agree? Should we not be looking closer at what Jeff's OBi Settings are at this point?
-G
Jeff,
Just figured this out, I think.
I just copied your SP1 > X_InboundCallRoute into my OBi100. I substituted my GV number for yours. I went to GV, and clicked to call. Sure enough, my cell phone rang, but my phone on the OBi100 didn't.
So, try this. Go to OBiTALK Portal, and remove your GV phone number from the Circle of Trust. Let the OBi update and reboot.
Then try a test.
Let us know.
-G
{(x.612xxxxxxx|x.xxxxxxxxxx):aa},{ph}
yes, if either one of those numbers is your gv number, then when you click to call the AA is answering which completes your end. The settings does not ring the phone for those incoming numbers.
Then the call is delivered to the recipient. I assume that by the time they answer, the AA announcement is complete.
I don't use the circle of trust or the AA so I always forget about that being a possible problem.
Sorry for not getting back sooner, I have been out of town. This fixed it. All I can say is WOW. Thank you jimates, GregoryZ and QBZappy for all the time spent on this. This might be something to put in the FAQs or make a sticky as it is not really well known.
Right after I added my 3rd OBi to my control panel I added all 3 numbers to the circle of trust on all OBis. That is when my problem started but I had no idea it was related.
Thank you all again, I hope I can give back some day. ;D
I'm glad that you're up and running. :)
-G