OBiTALK Community

General Support => Installation and Set-Up (Devices) => Topic started by: ShermanObi on January 26, 2011, 08:13:22 am



Title: How To: Use Google Voice and OBi
Post by: ShermanObi on January 26, 2011, 08:13:22 am
Obihai.com page link with simple steps and a video on how to use Google Voice with your OBi:
http://www.obihai.com/googlevoice.html

Screen Shot Tutorial: Step-by-Step Google Voice™ Set-up with an OBi Device (http://www.obihai.com/tutorial1.html)

Web Page: Getting Started & Troubleshooting Tips with Google Voice™ (http://www.obihai.com/googlevoiceFAQ.html)

Document: OBi Device Set-Up for Google Voice™ Using the OBiTALK Portal (http://www.obihai.com/docs/GoogleVoiceOBiTALK.pdf)

This document includes:
- Setting up an OBi on OBiTALK
- Configuring voice services, e.g. Google Voice, using the OBiTALK portal-based device configuration helper
- Troubleshooting the OBi Device Set-Up for Google Voice
   - Making Calls
   - Receiving Calls
   - Using Non ‘@gmail’ Usernames
   - Using Google 2-Step Verification
   - OBiTALK Status Indications when Using Google Voice on an OBi Device

Also, see this how to @ Voxilla.com for another description of how to use the OBi with Google Voice. (http://voxilla.com/2011/01/24/how-to-use-google-voice-and-obi-for-all-your-calls-free-2512)



Title: Re: How To: Use Google Voice and OBi
Post by: jimates on February 18, 2011, 08:26:03 am
this info will help some to understand the Obi/Google Voice service


You can make calls using your computer as a telephone using the Google Chat feature of G-mail.
Effective 25 August 2010, you should have the green telephone icon for the new G-mail "Make a Call" feature, as illustrated in the Official Google Voice Blog http://googlevoiceblog.blogspot.com/2010/08/make-and-receive-calls-in-gmail.html

Note that this feature of G-mail is not Google Voice, although it uses some of the same resources as Google Voice. The new feature of G-mail is a true VoIP application which uses the Internet to place calls, while Google Voice is a call management service that requires that you have a working telephone with a US phone number.

With G-mail, you can enable the on-screen dial pad and dial a number directly, or type a name or phone number and let your Google contacts fill in the data. All you do is click and your call is placed, free of charge. Google originally said the service would be free through 2010. At the end of 2010 they announced that the service would remain free through 2011. Google has given no indication what will happen after that.

Enter the Obi110 ATA (Analog Telephone Adapter)

Use your Google Voice like a true SIP based voip service

The Obi ATA uses the Google Chat feature of G-mail and allows you to place free US domestic voip calls using a regular telephone.
If you also have a Google Voice number, that is associated with the same G-mail account, you can receive incoming calls to the Obi ATA, free of charge. Google Chat & Google Vocie cannot be used outside the US and can only be used with English language settings. There have been a few reports of using Google Voice successfully outside the US. All incoming and outgoing calls will go through your Google Chat/Google Voice account. All calls show as originating from your Google voice number and incoming caller id is still set from withing your Google Voice account.

No computer is needed for calling once the device is configured. You just plug it into your broadband internet modem or router, configure your G-mail account, and plug a regular cordless or corded phone into the ATA to place/receive calls. You can also plug in another working voice line and you can place and receive all your calls on the same telephones. All lines connected or configured on the unit are also bridgeable for combined features. Separate lines have distinctive ring. E911 service is not available from Google's calling services.

Because the Obi110 uses the Google Chat feature of G-mail, it is recommended that you not open your G-mail page in your browser while receiving calls to the Obi110. Incoming calls may not be routed to the ATA if the G-mail page is open.

The features of the Obi110 are many, and still expanding. You can use the Obi110 with up to 2 G-mail accounts (or other SIP providers). Each G-mail account can have 2 simultaneous sessions, but since there is only one phone port you can only have the use of one account at a time (other than 3 way conferencing). 2 Google Voice accounts (or other SIP providers), and up to one PSTN line; all with call waiting, on the same phones you currently use now in your home.
**To connect the Obi to your existing wiring, some wiring modifications may be needed depending on your current wiring/service configuration.

It will also work with other SIP based voip providers, many of the settings for those providers are preset into the device for easy configuration.

Obion PC & Smartphone App (Obi110, Obi100 & Obion apps are referred to as Obi ENDPOINTS)

Obihai also has Obion, which is a PC softphone app or Smartphone apps that can be used for placing/receiving free calls between any Obi ATA or Obion app. You can also place free calls to regular phone numbers from these apps, using wifi or 3G, through an Obi. The new apps support direct dialing from the app to regular numbers by choosing an Obi as your default gateway. Just dial a domestic, or international, number and the call will be placed through the Obi using your Google Voice account, or other configured SIP or PSTN line. You will have a separate contact list for the Obion app with up to 99 speed dials.

You can also make calls through the Obi from a regular phone or cell phone using the Circle of Trust feature.

NOTES ABOUT CALLING WITH THE Obi110

In order to make calls to regular phone numbers anywhere with the Obi ATA, you need a voip provider or Google Chat.

NOTE: Your voip provider's (or google's) calling restrictions are not modified by using the Obi. If the provider or GV charges for domestic or international calls, you will still be charged.

If you want to place free calls you need a voip provider that gives you that service. You can always place free calls between any two Obi Endpoints, located anywhere in the world, because Obitalk is providing the voip between the Endpoints free of charge. If you also have a landline connected to, or google chat set up on (in the US), the  Obi device, you can access that landline or GV line remotely from another obi Endpoint, as long as you are in the circle of trust for that device.

See this image http://thejmart.com/Feature2.gif - The last configuration can be used to place free calls without a separate voip provider, as Obitalk is providing the voip between their devices. On the first two the voip is provided by a service provider other than Obitalk.

Configuration Wizards
http://www.obihai.com/tutorials-tips.html


Takes longer to read than to enter the setup info - 5 Minute Setup for Google Voice on the  Obi
http://www.obihai.com/itspConfiguration/itspConfiguration-googlevoice.html

With that configuration your Google Voice number will be the default for outgoing calls and you can use 7 digit dialing within your local area code. If your area requires 10 digit dialing then just leave the area code field empty.

If you also have a landline or equivalent plugged into the LINE port. Pressing # will connect you to that line's  dial tone, place calls as normal.
If you want to keep your landline as the primary just do not check the box on the config page. (checking the box makes Google Voice primary)
With the landline as primary, you will need to press * * 1 before dialing a number in order to call out on the Google Voice number (no dial tone after pressing * * 1)

If you need to configure a second Google Voice account or SIP provider you can do that at  Obitalk.com http://obitalk.com. You will need to register an account and add the device to your account. By registering an account you will also get a free SoftPhone number that can be used with one of the Obion apps http://www.obihai.com/obiapps.html for even more features.
See the Obitalk screen shots  http://www.obihai.com/obitalkscreens.html


Part 2


Using the Obi ATA with Google

The Obi device uses the Google Chat feature that is part of Gmail. You must have a Gmail account in order to place outgoing calls. To receive incoming calls you will also need a Google Voice number.


Already have a Google Voice account, but not a Gmail account?

This is not for people that have their @domain registered with Google Apps. This is for people that have an existing Google Voice account without a Gmail account associated with it.

Do not go to Google and set up Gmail separate from your existing Google Account.
You cannot use a Gmail account that is not associated with the same Google Account as your Google Voice.
Log into your Google Account using the same log in credentials as your existing Google Voice account, and then set up a Gmail account. There is a request to combine two separate accounts that can be used, but it takes 2 weeks to process.

Follow this procedure
- Sign in to your Google Voice page
- Click on "Mail" at the upper left
- Set up a Gmail account
- From your Gmail page click on the phone on the lower left, under the Chat heading.
       Install the Google Voice & Video plug in if prompted
- Complete one successful call to anywere using Google Chat from Gmail
- Return to your Google Voice page
- Click the gear icon in the upper right and select "Voice Settings".
       Google Chat will now be listed in your phones list.
       Check the box in front of Google Chat to select it as a forwarding phone.
NOTE - There may be 2 Google Chats listed, one for your @gmail user and one for your @domain user.
           Select the one with the @gmail.com
- Return to your Obi configuration and make the necessary changes for the log in credentials,
   using the new @gmail.com user id.

I don't know why 2 Google Chats show up on the Google Voice page. Selecting the one with the @domain.com will not ring into the Google Chat in the Gmail account but calls to it do show up in the Google Voice/Google Chat call history. You can delete it from your phones list if you like but it may be beneficial in the future if you want to abandon the Google Voice account. Just leave the non Gmail Google Chat unchecked.


Your old @domain.com user name

You can now sign into your Google account, Gmail account or Google Voice account using either your original @domain user name or your new @gmail user name. When sigining in with your @gmail user name you only have to put in your user id, not the @gmail.com part.

Your new Gmail user id will become your primary Google id. Your old email will be your secondary id. You can continue to use your old email log in as long as it is not removed from your email list in your Google Account settings. Once removed from the list, it can be re-added but you will not be able to use it for login at any Google page.

After you complete this sign-up process, your primary username will be yourusername@gmail.com. The original email address associated with your account will become your alternate email address, which means you can use it to sign in if it was verified before adding Gmail. You won't be able to change your primary username once Gmail is added.

To access all your favorite Google products, including Gmail, just sign in with your new Gmail username


Title: Re: How To: Use Google Voice and OBi
Post by: QBZappy on February 22, 2011, 12:30:52 pm
jimates,

+1 excellent summary.


Title: Re: How To: Use Google Voice and OBi
Post by: jimates on March 04, 2011, 08:10:28 pm
I won't have my second unit until Monday but the question was asked at SD, can you set up the same GV account on 2 separate units. I don't guess that is any different than setting up the same account on both SP1 & SP2 on one unit, is it?


Title: Re: How To: Use Google Voice and OBi
Post by: OBi-Guru on March 04, 2011, 08:20:04 pm
You can put on multiple OBi's.  Not sure which OBi will ring on incoming calls, randomly, depending on which connection made first to GV server.


Title: Re: How To: Use Google Voice and OBi
Post by: jimates on March 07, 2011, 08:43:27 am
Which ever unit connects last is the one that rings.

Obi #1 - google as SP1 - set up first
Obi #2 - google as SP1 - set up second

When I called my GV number the phone on Obi #2 rang and the phone on Obi #1 did not.

I rebooted Obi #1, called again and this time the phone on Obi #1 rang, and Obi #2 did not.
I rebooted Obi #2 and got reversed results.

The phone on the Obi that did not ring had a dial tone while the call on the other was in progress.


Title: Re: How To: Use Google Voice and OBi
Post by: AndrewG on June 09, 2011, 02:50:29 pm
Hi,
So I followed all the steps from jimates's summary. And everything works great except:

**my Iphone GV app: it calls back another number that I have listed on my account. I just want to make outbound calls with my GV number using my GV iphone app.

** and calling outbound on my GV web page. I think its going some weird call back thing too.

and that's it! my obi 110, gmail web calls (after installing the plugin) all work
 great.

Please help me out


Title: Re: How To: Use Google Voice and OBi
Post by: OBiSupport on June 14, 2011, 11:22:59 am


It appears as though your specific issues are best served by looking at the Google Voice configuration (https://www.google.com/voice#phones).

1.  The GV iPhone app does not use VoIP, so the behavior of GV calling back a number you specified is correct.  If you want GV to use the iPhone, you will need to use the cell phone number of the iPhone in the GV settings.  Otherwise, to use VoIP from the iPhone (over 3G or Wi-Fi) you will need to use the OBiON iPhone app and set-up your OBi device as your OBi Soft Phone's voice gateway.

2.  Similar to #1, you will need to use either your cell phone number or some other traditional number for calling from the web page.  If you want to use VoIP, use the Gmail Call phone dialpad feature available from the Gmail interface.


Title: Re: How To: Use Google Voice and OBi
Post by: mayhem69 on July 13, 2011, 02:18:04 pm
I am a little confused cause i am a noob i guess.
I want to transfer my landline to Tracfone i guess, cause that's the carrier i have with my cell?


Title: Re: How To: Use Google Voice and OBi
Post by: jimates on July 13, 2011, 02:59:22 pm
I am a little confused cause i am a noob i guess.
I want to transfer my landline to Tracfone i guess, cause that's the carrier i have with my cell?

If you want to keep your number and get rid of your land line then you will have to port it to either a mobile service or a voip provider. If you port it to a mobile service you may be able to port it to google voice from there. Some have reported success transferring from Tracfone to google voice. Many have reported success transferring from T-Mobile to google voice.

Google voice charges a fee for porting. The prepaid cellular providers don't usually charge but you have to have a few usable minutes to get the google process done. So At&t or T-Mobile require purchasing prepaid minutes in order to do it. Tracfone gives 10 free minutes with activation so the only cost would be the phone, which can be found for under $10.


Title: Re: How To: Use Google Voice and OBi
Post by: swan on July 14, 2011, 11:29:10 am
Hi
I just bought an obi, set it up with gVoice, I'm loving it. Really nice.
Quick question:

How do I enable call screening on the obi so that its not automatically connecting the call on the incoming? I've switched the "X_SkipCallScreening" parameter, but it seems to revert back immediately.

Any advice? Thanks for an awesome device.
PS-- I know i might be the minority here, but I kind of enjoy google's call screening.


Title: Re: How To: Use Google Voice and OBi
Post by: swan on July 14, 2011, 11:41:07 am
Found the answer here: http://slickdeals.net/forums/showpost.php?p=40994524&postcount=77
Doing the same thing to the parameter working from the obiportal instead of the device. Good to go.


Title: Re: How To: Use Google Voice and OBi
Post by: Dav3yDark0 on July 14, 2011, 11:58:34 am
You can manage the OBi devices either through the OBiTalk web portal or through the local web interface, not both. If you want to manage the device through the local web interface you need to turn off Auto Provisioning, otherwise it will over write those settings with what is on the OBiTalk web portal. Both ways to manage the devices work and have both their advantages and short-comings.

I prefer using the local web interface, most seem to prefer using the OBiTalk web portal. It is a nice feature that the OBi folks let us choose how we want to manage our OBis.

Dave


Title: Re: How To: Use Google Voice and OBi
Post by: swan on July 14, 2011, 02:28:46 pm
Yes, at first I missed the auto-provision concept. Kind of unique, obi is very impressive to me.


Title: Re: How To: Use Google Voice and OBi
Post by: tiff on August 15, 2011, 01:10:38 pm
I have 2 GV numbers but plan to move one number to another gmail account. I have already registered the Obi log in with the gmail account#1 I want to move the number away from. Here are the questions:

When I move the GV number to gmail account#3, the gmail account#1 will no longer have a phone number associated with it. Is that ok since I'm only going to use it as a login not adding it to SIP1 or SIP2? And in this case, when I log in to gmail#1 it will not show voice only status, is that correct?



Title: Re: How To: Use Google Voice and OBi
Post by: jmsnyc on September 26, 2011, 07:21:55 pm
I know that Google Chat has to be enabled in Google Voice for incoming calls to work with the Obi but does it need to be enabled for outgoing calls to work?

In other words, people who were using the sipsorcery/gizmo method would hear consistent ringing from the time the call was placed til the time the call was connected - the ringing was really two parts because a call back via the web interface was being triggered by sipsorcery.

So if that is what the Obi is doing then Google Chat would have to be enabled.

However what I would like is for incoming gv calls (since free) to ring on my sp2 (sipgate) but I am thinking that would screw up my outgoing.


Title: Re: How To: Use Google Voice and OBi
Post by: RonR on September 26, 2011, 07:36:35 pm
It's easy enough to try these things and know exactly how they work.

With Google Chat disabled (unchecked) in Google Voice, incoming calls go straight to voicemail (assuming you have no other forwarding phones enabled).

With Google Chat disabled (unchecked) in Google Voice, outgoing calls still function normally.


Title: Re: How To: Use Google Voice and OBi
Post by: jmsnyc on September 26, 2011, 08:17:33 pm
Thanks Ron.

I realize I am all over the place in these threads.  Trying to post in the right spot.

So do you see anything wrong with this setup?

SP1: Google Voice (Primary)
SP2: Sipgate

All outgoing calls go through GV, incoming calls will forward to sipgate and still ring the same physical phone and google chat will still be able to stay logged in in gmail?


Title: Re: How To: Use Google Voice and OBi
Post by: RonR on September 26, 2011, 08:23:41 pm
I don't do Google Chat and never log into Gmail (I use POP with Gmail), so I can't comment on that aspect.

If it does what you want, then I'd say go with it unless you run into a snag.   :)


Title: Re: How To: Use Google Voice and OBi
Post by: tiff on September 29, 2011, 11:24:24 am
I just ported my landline to GV and it's now connected to OBi. The only thing is the GV account is linked to my cell (unchecked) and when I call my GV number (old landline) it goes on to ask for my pin and then to voicemail. I would like to delete my cell from the GV profile, but that will leave only Google chat in and not sure if that's allowed in GV? Anyone has experience in this setting or alternative way to set up in OBi to allow me to call the GV number from my cell?

Thanks!


Title: Re: How To: Use Google Voice and OBi
Post by: RonR on September 29, 2011, 11:30:20 am
tiff,

In advanced settings for your cell phone number in your Google Voice account, change:

Direct access to voicemail when calling your Google number from this phone?

Yes (default for mobile phones)

to

No (requires pressing star during greetings -- default for non-mobile phones)


Title: Re: How To: Use Google Voice and OBi
Post by: tiff on September 29, 2011, 11:51:38 am
RonR,

Thanks for your tips, it works :)

tiff


Title: Re: How To: Use Google Voice and OBi
Post by: p2pvoice on December 06, 2011, 08:05:32 pm
You can manage the OBi devices either through the OBiTalk web portal or through the local web interface, not both. If you want to manage the device through the local web interface you need to turn off Auto Provisioning, otherwise it will over write those settings with what is on the OBiTalk web portal. Both ways to manage the devices work and have both their advantages and short-comings.

I prefer using the local web interface, most seem to prefer using the OBiTalk web portal. It is a nice feature that the OBi folks let us choose how we want to manage our OBis.

Dave

How do you turn-off Auto Provisioning?

Thanks.


Title: Re: How To: Use Google Voice and OBi
Post by: RonR on December 06, 2011, 08:39:32 pm
How do you turn-off Auto Provisioning?

Log into the OBi directly at the IP address returned by dialing ***1 and set:

System Management -> Auto Provisioning -> ITSP Provisioning -> Method : Disabled
System Management -> Auto Provisioning -> OBiTALK Provisioning -> Method : Disabled


Title: Re: How To: Use Google Voice and OBi
Post by: p2pvoice on December 07, 2011, 02:00:39 pm
Thanks, RonR.


Title: Re: How To: Use Google Voice and OBi
Post by: MrGadget on December 31, 2011, 12:36:27 pm
I have GV setup and removed all my forwards to other phones. How do I get my Obi to ring for incoming calls? It goes to GVoicemail directly. I am able to place outgoing calls (**1xxxxxxxxxx) without incident. I have GVoicemail settings currently disabled.

Also:
ITSP Provisioning Method: System Start
OBiTalk Provisining Method: Disabled
Should both be disabled? I disabled based upon the recommended settings in another post.

Where do I begin to look? Is this an OBi Configuration problem or a GV setting?

Thanks

I am sure you may need more information before we can determine the problem, but this is a start.





Title: Re: How To: Use Google Voice and OBi
Post by: RonR on December 31, 2011, 12:39:44 pm
MrGadget,

You must have a Google Chat forwarding phone in your Google Voice account and it must be enabled.  If you don't have one, make an outgoing call from your Gmail account using your web browser to create it.


Title: Re: How To: Use Google Voice and OBi
Post by: RonR on December 31, 2011, 12:42:32 pm
ITSP Provisioning Method: System Start
OBiTalk Provisining Method: Disabled
Should both be disabled? I disabled based upon the recommended settings in another post.

The Auto Provisioning settings must be at Default if you wish the OBi to be configured by the OBiTALK Web Portal.

The Auto Provisioning settings must be set to Disabled if you wish to configure the OBi yourself using its local interface.


Title: Re: How To: Use Google Voice and OBi
Post by: MrGadget on December 31, 2011, 01:03:23 pm
MrGadget,

You must have a Google Chat forwarding phone in your Google Voice account and it must be enabled.  If you don't have one, make an outgoing call from your Gmail account using your web browser to create it.


Wow - that was too easy, but not obvious. Thanks for the rapid response.


Title: Re: How To: Use Google Voice and OBi
Post by: kealolo on January 18, 2012, 03:17:10 pm
I've read through a number of forum threads but apparently my question is more basic than anyone has asked...

In order to port my landline number, I apparently need  t-mobile cell phone; can I just buy one off ebay or is there some special kind which will work with the prepaid SIM card which is recommended? And does "prepaid" mean I won't get stuck with having to pay for a monthly t-mobile plan?

thanks


Title: Re: How To: Use Google Voice and OBi
Post by: Rick on January 29, 2012, 08:54:11 am
I've read through a number of forum threads but apparently my question is more basic than anyone has asked...

In order to port my landline number, I apparently need  t-mobile cell phone; can I just buy one off ebay or is there some special kind which will work with the prepaid SIM card which is recommended? And does "prepaid" mean I won't get stuck with having to pay for a monthly t-mobile plan?

thanks

T-Mobile and AT&T (and perhaps others) offer prepaid phones that may, or may not, come with initial minutes.  I bought an AT&T phone for $5.00 from Best Buy, but the minimum minutes would have been $15.  I ended up having a $4.99 T-Mobile SIM card for a device I ended up not using, and instead used that option and now have an AT&T prepaid phone with no minutes on it that I can keep as a emergency phone for a $5 investment, which I can add minutes to at any time (I opened it, so I can't return it).

A prepaid plan is where you buy minutes, use them, and then buy more.  You can refill the minutes online or by buying cards of minutes, but you'll use maybe 2 or 3 minutes in your conversion (unless you get calls during that period), so don't buy too many.  Some of the phones come with 30 minutes or some on them.

One thing to note though is that some prepaid phones, and SIM cards, are "locked" for a period.  I've read that AT&T is locked for 6 months.  That means you can't move the SIM card to another phone.  For example, I tried putting the T-Mobile SIM card into the AT&T prepaid phone, and the AT&T phone wouldn't use it because the phone was locked to AT&T's network for 6 months.  I would NOT use eBay. you want to make sure what you get works for the porting.  Besides, between the phone and the minutes, I don't know how you'll beat $30.

The phone I bought from AT&T is now $15.  Here's the link: http://bit.ly/xNxfa7
The minimum minute purchase is $15.  Here's that link: http://bit.ly/xxLDfA

Total cost is $30.  Hard to beat.  

T-Mobile's cheapest phone is $19.99.  http://bit.ly/y2utAI
Minutes are $10, total cost $30 also.  http://bit.ly/ygdk7l

I would also strongly recommend setting up a separate GV account (which requires a separate GMail account) for your OBi.  I did that, I wanted to be able to keep things separate, and not give my Google password to the OBi device, which then gives access to all my Google stuff.


Title: Re: How To: Use Google Voice and OBi
Post by: jimates on January 29, 2012, 10:19:53 am
get a tracfone. Often on sale for $10 at Dollar General, Rite Aid, Family Dollar etc.
It comes with enough minutes to get your port done. You can keep it and reactivate it anytime by just buying an airtime card.


Title: Re: How To: Use Google Voice and OBi
Post by: topsub on February 01, 2012, 03:20:31 pm
I looked through the forum but couldn't find this, but is it possible when someone calls my google voice number to have it ring with the OBI100 and my cell phone?


Title: Re: How To: Use Google Voice and OBi
Post by: Rick on February 01, 2012, 03:22:38 pm
I looked through the forum but couldn't find this, but is it possible when someone calls my google voice number to have it ring with the OBI100 and my cell phone?

That's done at GV, simply setup your cellphone under the Phones tab and check the box for your cell phone, and it will ring both.


Title: Re: How To: Use Google Voice and OBi
Post by: topsub on February 01, 2012, 03:26:21 pm
I looked through the forum but couldn't find this, but is it possible when someone calls my google voice number to have it ring with the OBI100 and my cell phone?

That's done at GV, simply setup your cellphone under the Phones tab and check the box for your cell phone, and it will ring both.

Wow thanks i unchecked this thinking OBI100 wouldn't work, but thats what i want.. This product rocks.


Title: Re: How To: Use Google Voice and OBi
Post by: DonB on June 17, 2012, 02:53:49 pm
My OBI 100 seems to be working fine, but when I check the OBItalk online, it shows my status as being offline, is that normal, I thought it is suppose to be online, ?? see the sample image below, you see where the status is in green as being online, mine says offline, but phone works

(http://www.obihai.com/images/23.png)


Title: Re: How To: Use Google Voice and OBi
Post by: Bill_ on July 11, 2012, 01:17:25 am
Using a single GV phone number, is it possible to send and receive phone calls from both Obi #1 and Obi #2? The post from jimates suggests not, but want to confirm. If not, is there a work-around?


Which ever unit connects last is the one that rings.

Obi #1 - google as SP1 - set up first
Obi #2 - google as SP1 - set up second

When I called my GV number the phone on Obi #2 rang and the phone on Obi #1 did not.

I rebooted Obi #1, called again and this time the phone on Obi #1 rang, and Obi #2 did not.
I rebooted Obi #2 and got reversed results.

The phone on the Obi that did not ring had a dial tone while the call on the other was in progress.


Title: Re: How To: Use Google Voice and OBi
Post by: Stewart on July 11, 2012, 02:37:00 am
Using a single GV phone number, is it possible to send and receive phone calls from both Obi #1 and Obi #2? The post from jimates suggests not, but want to confirm. If not, is there a work-around?
You can for example have OBi #1 registered to GV, and use the OBiTalk network to relay calls to/from OBi #2.  This is the simplest way, but a problem with OBi #1 (lost Internet connection, power, etc.) would prevent OBi #2 from working.  It could also have quality issues e.g. caused by traffic on OBi #1's connection, or latency issues e.g. if the devices were in different countries.

Other alternatives, assuming that OBi #1 is registered to GV:

Have GV also ring another (free or paid) DID registered from OBi #2.  Use OBiTalk for the outbound path.

Have GV also ring another (free or paid) DID registered from OBi #2.  Use a separate GV account on OBi #2 for outbound (caller ID will be different).

Have GV also ring another (free or paid) DID registered from OBi #2.  Use a different provider on OBi #2 for outbound, which permits spoofing the GV number (outbound calls won't be free).



Title: Re: How To: Use Google Voice and OBi
Post by: Danielle on July 25, 2012, 08:27:27 pm
I need help!

I just got my OBi today, and I tried setting up my OBi110 device with my googlevoice account, but it's not working.  It has not yet displayed in Obitalk as "connected," as it keeps showing up as "BACKING OFF."  I've gone through each of the items in the list for what to do when the OBi110 is not connecting, but it still won't connect.

This is what I've done:
a. I checked that my OBi has the most up-to-date software.
b. I've checked that my Google account is the Primary email address in my Google Account settings.
c. I have made a call with Gmail's Call Phone feature.
d. My 2-Step Verification in Google Voice is turned "OFF".
e.  I performed the OBitalk Echotest and it worked.

What else can I do to make this work?  I was incredibly excited to use the Obi device to make calls and accept incoming calls via my google voice number, but I don't know what else to do.  Is there any way I can speak to someone from Obi for support via the phone?

Can anyone help me?

Thanks in advance!!!!


Title: Re: How To: Use Google Voice and OBi
Post by: QBZappy on July 26, 2012, 04:53:09 am
Danielle,

This may be the cause. The timing of these two posts seems too much to ba a coincidence.

http://www.obitalk.com/forum/index.php?topic=3119.msg24817#msg24817


Title: Re: How To: Use Google Voice and OBi
Post by: Danielle on July 26, 2012, 06:49:46 pm
Hi QBZappy,

Thanks for your help, but I just tried again tonight, and it's still not working.  Google Talk is supposedly up and running as of right now according to their site...

The thing is that my Obi device is still showing up as "BACKING OFF" on my dashboard... Can you help me?

I'm also very new at this, so please pardon my questions if they are basic... But what lights on my Obi need to be on/flashing in order to be sure that everything is connected properly?  All that's lit up on mine is the green power light (it's steadily on).  I tried the Echo-test with Obi and that worked, but anytime I try making a call via my phone, I get an error message stating, "There is no service available to complete your call."

Can you help me?  I'm desperately trying to make this work at this point.   :-\

Thanks so much,
Danielle


Title: Re: How To: Use Google Voice and OBi
Post by: QBZappy on July 26, 2012, 07:13:50 pm
Danielle,

Hi there. Try using the OBitalk portal to set up GV. It should be the simplest way to do it. If you don't succeed, we'll take from there.


Title: Re: How To: Use Google Voice and OBi
Post by: jimates on July 27, 2012, 05:12:44 am
Backing off usually indicates a login conflict. wrong username or password.

Go to the portal and delete your google voice, click the trash can to the right of your google account. Then set it up again.



Title: Re: How To: Use Google Voice and OBi
Post by: Danielle on July 27, 2012, 06:42:55 pm
Hi all,

Thanks for the support.  I definitely had no issues with my login credentials.  I had a couple of confusing issues, and with the help of the Obi support staff and personal troubleshooting, I got them resolved.  One of the problems was due to a setting the Obi staff member within the ObiExpert portion of my Dashboard, so that problem we fixed only after he realized he made a mistake with my settings.  The other issue though is as follows:


(For the sake of helping people who have difficulty in the future, please check this out:)

While my email account was set up just 2 years ago, it was assigned to an "@googlemail.com" account address.  At this time now, all gmail accounts are assigned "@gmail.com".  While any emails sent to my username@gmail.com STILL deliver to me at the "@googlemail.com" address, if I sign into my account and look at my email address within my gmail account settings, it shows the "@googlemail.com" listed as the account name.  Therefore, in setting this GV account up in my Obi, I realized after trying around that I had to input my email address within my Obi Device page as the @googlemail.com address and not the @gmail.com one. While this seems obvious now, I didn't even think to check to see what the suffix of my gmail account was.  Because I always hand out my email address as the standard @gmail.com address name and always receive emails with that, I didn't even think twice about this.

I then had to go into my GV account settings and make sure that the forwarding to my googlechat was selected for the @googlemail.com address name, as BOTH the @gmail.com and the @googlemail.com addresses were displayed there.  Obviously only selecting the @gmail.com address would mean my Obi/phone would NOT ring with incoming calls because the email account I finally established in my Obi device was done using the @googlemail.com name (just wanted to add the additional explanation to other newer users who might be struggling with the concepts).

Hope this helps others in the future that may not have even thought about this when attempting to set up their accounts in Obi.

Thanks to those of you who even posted with a reply  :)  I'm relatively new to the world of forums but find it fascinating that strangers always seem to come together to help one another.



Title: Re: How To: Use Google Voice and OBi
Post by: jimates on July 27, 2012, 09:06:19 pm
That is exactly what is meant by login credential conflicts.


Title: Re: How To: Use Google Voice and OBi
Post by: Miichael on December 21, 2012, 04:47:24 pm
Can someone please HELP me figure out how to even get my Google Voice Telephone Number to start with...........in the Setup, when I get to "CHOOSE A NUMBER" I type in in the first box my Area Code, then in the second box I have tried both, "IAM MIKE" and the Numbers corresponding to that....everytime it says something like it can't find that number...I am not trying to find it I am trying to establish/request it????  Then it also cam back andd asked me to type in my Area Code or city in the prefix box????
    I am 73 years old and am trying to save 30-40 dollars a month by purchasing one of these.....but have been told, rightly so, I hate to admit, on this Help FOrum this is about OBI and not Google and also you are probably best sending back your OBI 100 because apparently much to difficult technically for you.
    Can someone here PLEASE muster up some CHRISTmas Spirit and possibly walk me thru this process after I get my Obi100 - it is supposed to arrive here tomorrow - I'd sure more than appreciate it!!!

Thanks,  michael     

Possibly a pm and I could phone some Good Samaritan Techophile after I get the Money Saver delivered here in Beavertoin, Oregon.


Title: Re: How To: Use Google Voice and OBi
Post by: QBZappy on December 21, 2012, 05:01:34 pm
Miichael,

If you submit a proof of age, you will qualify for the good Samaritan Christmas special. When you are ready let us know.


Title: Re: How To: Use Google Voice and OBi
Post by: Rick on December 21, 2012, 07:01:04 pm
The number you asked for is taken.  Just take a number off their list.
I strongly recommend you return the OBi.  It is going to be beyond your ability to manage.  I would not have my 75 year old mother get an OBi, as the setup is beyond her, as is the need to reboot every so often. 



Title: Re: How To: Use Google Voice and OBi
Post by: Ostracus on December 21, 2012, 10:08:11 pm
I wouldn't worry overly about it. Usually once you set it up, you don't have to mess with it, much.

In fact I think Obihai had people like you in mind when they conceived of selling their devices to third-part providers who then remotely deal with all the niggling details usually involved with telephony.


Title: Re: How To: Use Google Voice and OBi
Post by: Rick on December 22, 2012, 04:13:20 am
I wouldn't worry overly about it. Usually once you set it up, you don't have to mess with it, much.

In fact I think Obihai had people like you in mind when they conceived of selling their devices to third-part providers who then remotely deal with all the niggling details usually involved with telephony.

I agree.  Without that third party support, it isn't the right solution for some.  My mother calls weekly - PC needs to be rebooted and she forgot how, when she logs into Comcast for her email they moved things, ...


Title: Re: How To: Use Google Voice and OBi
Post by: QBZappy on December 23, 2012, 08:27:40 pm
Michael,

Merry Christmas.

I hope you are enjoying your early Christmas gift.

BEST--
QBZappy


Title: Re: How To: Use Google Voice and OBi
Post by: WillyT812 on January 16, 2013, 11:02:15 am
A little help possibly. I bought an Obi100 back in Nov while still residing in Kaysville Utah. I got both a gmail account and Google Voice account. I read through the tutorials and linked the Obi to my Google Voice account with the newly acquired Google Voice number. I have a Tmobile cell phone which I used as my phone to establish the Google voice number. My problem is this, I can call out fine but for the life of me can't get the Google number to ring. Anytime someone calls the Google number my cell phone rings. I've read through the troubleshooting guide on Obi's that don't ring using Google Voice...still...no joy. On Google voice I have it configured to forward calls to Google Chat. My mobile number is listed as well, I've tried forwarding to that number and not with no difference in service...Obi won't ring. Ideas?


Title: Re: How To: Use Google Voice and OBi
Post by: Rick on January 16, 2013, 11:58:45 am
A little help possibly. I bought an Obi100 back in Nov while still residing in Kaysville Utah. I got both a gmail account and Google Voice account. I read through the tutorials and linked the Obi to my Google Voice account with the newly acquired Google Voice number. I have a Tmobile cell phone which I used as my phone to establish the Google voice number. My problem is this, I can call out fine but for the life of me can't get the Google number to ring. Anytime someone calls the Google number my cell phone rings. I've read through the troubleshooting guide on Obi's that don't ring using Google Voice...still...no joy. On Google voice I have it configured to forward calls to Google Chat. My mobile number is listed as well, I've tried forwarding to that number and not with no difference in service...Obi won't ring. Ideas?

I assume you followed the instructions and made 1 call using the Gmail Call function?


Title: Re: How To: Use Google Voice and OBi
Post by: WillyT812 on January 18, 2013, 02:30:35 pm
I did follow the instructions and can make calls from my gmail browser page without any problems. No problems calling from the phones I've got hooked up to the Obitalk. Last week I moved to Germany and the phones and gmail calling are dailing back to the states just fine. I'm going to be here for three to five years. I'd love for this thing to work.

My problem is getting the darn things to ring here. They wouldn't ring in the short time I had them stateside either so I don't think that's the problem. I hate to go Vonage with their charges but my wife is getting fed up with me trying to get the Obitalk solution to work. Any ideas? I still have a stateside cell phone but pretty soon I'm going to cut that off, does Obi have to have a working stateside phone to work? What good is an obi if I have to have a working POTS or cell?


Title: Re: How To: Use Google Voice and OBi
Post by: Felix on January 18, 2013, 03:17:03 pm
WillyT812,
Welcome to the forum. Do you mind creating a new post; possible in New to Using the OBi / VoIP. Let's not pollute a sticky ;)
Thanks


Title: Re:Google Voice and OBi - Having Gmail open prevents calls going to ATA?
Post by: jbinkc on January 29, 2013, 10:49:23 am
Quoting from this post:
"Because the Obi110 uses the Google Chat feature of G-mail, it is recommended that you not open your G-mail page in your browser while receiving calls to the Obi110. Incoming calls may not be routed to the ATA if the G-mail page is open."

Can this be correct?  I have my Gmail open almost all the time.  What am I missing here?


Title: Google Voice and OBi
Post by: deloop on March 02, 2013, 10:07:51 am
I have google voice as my sp on Obi 100 working.  the question I have is, can u use the same google voice account to make calls from the computer when you are away from the phone?


Title: Re:Google Voice and OBi - Having Gmail open prevents calls going to ATA?
Post by: jwcmb on March 02, 2013, 01:06:24 pm
Quoting from this post:
"Because the Obi110 uses the Google Chat feature of G-mail, it is recommended that you not open your G-mail page in your browser while receiving calls to the Obi110. Incoming calls may not be routed to the ATA if the G-mail page is open."

Can this be correct?  I have my Gmail open almost all the time.  What am I missing here?

I was skeptical too, so I tried it today. While logged into GMail, I called my GV number and the phone connected to my Obi110 rang.  

As expected (since the Obi takes over GTalk), I got no notification of an incoming call in GTalk.  So that, I think, is the real cautionary note.  Let's say you are using your laptop away from where your Obi device is, and you don't use the ObiON PC  App or setup some equivalent functionality, you can't expect to receive an incoming GTalk call.  


Title: Re: Google Voice and OBi
Post by: jwcmb on March 02, 2013, 01:10:55 pm
I have google voice as my sp on Obi 100 working.  the question I have is, can u use the same google voice account to make calls from the computer when you are away from the phone?

Yes, I just tried it.  While logged into GMail, I used GTalk to make a call out.  Please note my previous message in this thread with the caution about not being notified of incoming calls in GTalk if you've set up that account on your Obi device (unless you setup the ObiON PC App or some equivalent functionality on your computer, ).


Title: Re:Google Voice and OBi - Having Gmail open prevents calls going to ATA?
Post by: SteveInWA on April 11, 2013, 10:09:30 pm
Quoting from this post:
"Because the Obi110 uses the Google Chat feature of G-mail, it is recommended that you not open your G-mail page in your browser while receiving calls to the Obi110. Incoming calls may not be routed to the ATA if the G-mail page is open."

Can this be correct?  I have my Gmail open almost all the time.  What am I missing here?

I was skeptical too, so I tried it today. While logged into GMail, I called my GV number and the phone connected to my Obi110 rang.  

As expected (since the Obi takes over GTalk), I got no notification of an incoming call in GTalk.  So that, I think, is the real cautionary note.  Let's say you are using your laptop away from where your Obi device is, and you don't use the ObiON PC  App or setup some equivalent functionality, you can't expect to receive an incoming GTalk call.  

Just to be clear/complete/OCD about this:

I'm one of the contributors over on the Google Voice forum (aka Bluescat), and we get a lot of confusion over this:

To work with Google Voice, OBi devices emulate a computer (PC or Mac) running the Google Voice & Video Chat web browser plugin (which is the XMPP client that you are using when you make a call from Gmail).  Whichever client is the last to communicate with the host will be the client that gets the inbound calls (Note, I am not considering the additional magic the OBi 202s can now do to ring multiple OBis on a GV call).

Why does this matter?  Because, if your OBi logs into Google as the chat client, it will receive calls.  If you then log into Gmail, and you have the chat client installed on your browser and it's enabled in its settings, IT will receive the calls for a while, at least until the OBi registers again, and so on.

And, gawd help you, if you are using one of the third-party Google Chat emulators on iOS or Android (Talkatone, GrooVe IP, or Mo+), THEY can hog the inbound calls for that Google ID.  Again, last one to register/re-register wins.

If you ever want/need to troubleshoot this, do the following:

  • Unplug your OBi
  • Log into your Gmail account from a web browser
  • Look in the lower right side of the screen for "Last Account Activity:".  Click "Details" underneath it.
  • Click the button to sign out of all other sessions, even if it says there are none
  • Log out of Gmail
  • Plug your OBi back in.  Now, it will be the most recent client to log in to GV Chat


That's why many of use us a separate, dedicated Google account for our OBi devices.


Title: Re: How To: Use Google Voice and OBi
Post by: Rick on April 12, 2013, 04:41:33 am
I want to emphasize what Steve said at the end:

"That's why many of use us a separate, dedicated Google account for our OBi devices."

If you're porting your home number to Google Voice, you SHOULD STRONGLY CONSIDER setting up a new Google account.  Have it just handle that phone number.  Your regular Google account can also have a GV number, and can make and receive calls from Google Chat or the Google Voice page.


Title: Re: How To: Use Google Voice and OBi
Post by: Emagin on April 16, 2013, 05:41:55 pm
Ok Steve but what about this scenario:
I got Google Voice (Grand Central) back in the day to have ONE number - GV1
I gave that number out to 100s of people on my business card.
I would like my Obi device to ring my cordless handset phone when people call GV1

It so happens that GV1 is tied to my primary business Gmail Account GM1
My Gmail (Gapps) are always open and logged in on my PC and often on my Android phone
I have GrooveIP on my Android phone logged into GV1
I have other GM2, GM3 and GVoice accounts (GV2, GV3)

Current Setup
SP1 -> GV1

So what should I do to follow your advice.
How do I make Obi ring my cordless handset when GV1 is dialed by third parties without causing a mess when my android or gmail are on GM1

Thank you


Title: Re: How To: Use Google Voice and OBi
Post by: Rick on April 16, 2013, 06:08:47 pm
Move the number to another Google account.


Title: Re: How To: Use Google Voice and OBi
Post by: SteveInWA on April 16, 2013, 09:39:09 pm
Ok Steve but what about this scenario:
...

So what should I do to follow your advice.
How do I make Obi ring my cordless handset when GV1 is dialed by third parties without causing a mess when my android or gmail are on GM1

Thank you

I explained why this doesn't work.  It is a limitation of GV.  Do what Rick and I said...move your number over to another GV account.

http://support.google.com/voice/troubleshooter/1378507

I hope you take this as friendly advice, not scolding: 

GV is not a full-function, business-class offering.  If the option of splitting your number off to another account doesn't meet your business needs, keep in mind the standard warning we give everyone who posts on the GV forum with a "I use this for my business" comment:  Google Voice is great for personal, individual use, but it has no direct technical support, and (especially lately) it is subject to outages and mysterious bugs that can extend for long periods of time with no resolution.  We strongly recommend that business users consider one of the hosted PBX services (just one example being Ring Central), which offer a higher service level and business-specific features.


Title: Re: How To: Use Google Voice and OBi
Post by: Emagin on April 17, 2013, 07:40:18 am
Thanks. I've used Anveo extensively with plugins, complex inbound with 10 VAs in asia. I get the business vs. personal. I guess I'm wanting juiced up personal functionality understanding the limitations of Gvoice.

I am just not clear on how you keep the one GV number for people to call you on  while also separating the two GV numbers from each other. I thought there might be some trick in advanced Obi settings to have the GV2 number that's 'extra' still ring all the devices that are associated with GV1.

I explained why this doesn't work.  It is a limitation of GV.  Do what Rick and I said...move your number over to another GV account.
http://support.google.com/voice/troubleshooter/1378507
I hope you take this as friendly advice, not scolding: 



Title: Re: How To: Use Google Voice and OBi
Post by: leck on April 24, 2013, 09:57:11 am
I got an email this morning saying that my Google Voice number port was complete (Verizon landline -->Tmobile-->GV).

I haven't yet added it to the Obi, want to test it on PC first:
Can call out using Google Chat and caller ID at other end displays the correct number
Can't call out using Google Voice (says "phone to call with: Google Talk") - should I be able to make an outgoing call from PC?
Incoming calls go to voicemail. Oh, I see if I set forwarding to Google Chat the call goes there. Should I be able to see it in Google Voice if I disable Google Chat?

I find Google Chat vs Google Voice confusing. Before this I thought they were two names for the same thing.


Title: Re: How To: Use Google Voice and OBi
Post by: Koby on June 01, 2013, 01:27:33 am
I posted this in another thread a few days ago but it occurs to me that it probably should go in this one as well.  Note this issue started when Google made Hangouts the default for new Gmail accounts in late May.

I had occasion to help set up a NEW Google Voice account and noticed that Google Talk was not available as a destination by default, so I did the usual trick of switching over to Gmail to place one call from the web interface.  But because it was a new account, it started out with Hangouts enabled and not Google Voice, and no phone icon was shown!  However there is a dropdown menu in the lower part of the left hand column, which in this case was slow to appear (Google was having some server issues), but once it showed up I could go into that menu and there was an option to revert back to using Google Talk.  Once I did that, the page refreshed and the phone icon appeared, and then I could make the one call from the browser that sets up Google Talk as a destination in Google Voice.


Title: Re: How To: Use Google Voice and OBi
Post by: Shale on July 06, 2013, 09:59:50 am
I would also strongly recommend setting up a separate GV account (which requires a separate GMail account) for your OBi.  I did that, I wanted to be able to keep things separate, and not give my Google password to the OBi device, which then gives access to all my Google stuff.

It would be good if jimates were to modify the second post on this sticky thread to make that suggestion early in the thread. Otherwise there can be problematic interactions such as described in http://www.obitalk.com/forum/index.php?topic=6195.msg39697 when you are trying to use the same Google account for everything.


Title: Re: How To: Use Google Voice and OBi
Post by: yudengaz on July 23, 2013, 04:03:09 pm
Need help to set up the device. I Just bought Obi100. Had a problem adding the device to OBi talk. Internet connection is good. Power is on. Dialed **9222222222 was told IP not available. FAQ00. Read the trouble shooting guide. seems that I have to reconfigure my Linksys router to move the device to DMZ. I lost my password to Linksys web based router admin login. Need to reset the router altogether. Can anyone help me understand if the firewall on the router is the real issue before I reset the router and redo entire config altogether..Thank you!! Eugene


Title: Re: How To: Use Google Voice and OBi
Post by: Rick on July 23, 2013, 04:04:52 pm
Plug the OBi directly into the internet, bypassing the router.  If that works, you have to change router settings of some type. If not, it's not a router issue.


Title: Re: How To: Use Google Voice and OBi
Post by: yudengaz on July 23, 2013, 04:16:47 pm
do you mean I dial the **9222222222 test number after have the Obi bypass the router? When I connect OBi directly to internet port from cable modem the router is offline and all computer will not have internet access and I am not able to continue with setup. Sorry I am not a tech person.


Title: Re: How To: Use Google Voice and OBi
Post by: Shale on July 23, 2013, 04:52:25 pm
do you mean I dial the **9222222222 test number after have the Obi bypass the router? When I connect OBi directly to internet port from cable modem the router is offline and all computer will not have internet access and I am not able to continue with setup. Sorry I am not a tech person.

In your testing, dial ***1 to see if you are drawing an IP successfully. You should be able to do this if your router is in place, even if your router is blocking your connectivity out. That IP number will let you put that address in your browser to poke around. Don't make changes, but just look around to show you are connecting locally.

In that test Rick suggested, you may have to reboot your cable modem after disconnecting your router.

Yes, do the **9222222222 test number test. You probably set up other things already, so you should then be able to try some test calls. If [at least some of] those things work, clearly your router was blocking the connectivity. DMZ would be one way to deal with this. But find out what is working first.



Title: How to use 2 Google Voice Accounts, each on its own OBi202 line
Post by: BillyBobAtlantis on August 09, 2013, 11:16:59 am
My first GV account set up and works fine on SP1.
But although my second GV account (w/different gmail account) seems to have configured properly, and I've followed all the Support Instructions for GV, Gmail, Gmail callout, and so on, all the calls into my SP2 do not ring.  They only go to Voice Mail. :-\

So, my questions are:
1.   Can I set it up in this manner?
2.   If so, why is it not working properly?
 ???
Thank you.


Title: RE--SET PW - can't USE?
Post by: Miichael on September 23, 2013, 11:02:23 am
I had to change my PW on Google and so when I went to use my OBI Phone it would not work, said I had to go to OBI Talk and change the PW there too.......I have done that......BUT......things remain the same, I get the same message and cannot make a phone call.  PLEASE advise....

THANKS  michael


Title: Re: How To: Use Google Voice and OBi
Post by: ctr123 on September 29, 2013, 07:19:46 pm
Apologize, I'm trying to find instructions to set up 2nd GV # on Obi110.  I try to add the device in 2nd GV and receive the following: "The device has joined the network before, and under another user's account."

Can someone direct me to the steps to add 2nd GV # under SP2?  Thank you... tr


Title: Re: How To: Use Google Voice and OBi
Post by: PressureDrop on December 12, 2013, 02:09:48 pm
So I have been using my OBi100 for quite some time, with both my @gmail.com GV account (SP1), as well as my @mydomain.org GV account (SP2). Recently, the SP2 account stopped working on my OBi, but it still works with the phones linked to it. I have spent a couple hours today messing with it, deleting it/re-adding it, and I have done lot's of searching/reading with no success to this point.
It has made many calls from the web (in the past to "Google Talk" aka OBi, and also as recently as just now to "Cell Phone", "Work Phone"etc.), and the email address for this GV2 (SP2) account is the only email address for this google account, and it only uses Gmail for all mail to this domain (and I can log into Gmail using this user@mydomain.org address - contacts, voice, etc too!).

What gives? Why does it remain with "Backing Off" or "Service Not Configured" every time I add it? Even not 2, but 30 minutes later!

 I am at the end of my rope :-(


Title: Re: How To: Use Google Voice and OBi
Post by: sdb- on December 13, 2013, 12:00:46 am
can you log into that gmail account from a PC?

It may be that google is prompting you to enter a captcha.  It happens...

Or if you have enabled 2-factor auth, then you need to create an app specific password and use that for the OBi.


Title: Re: How To: Use Google Voice and OBi
Post by: PressureDrop on December 14, 2013, 07:28:44 am
Yes. I can log into it from PC, Android, even an iPad :-P
No captcha, no problems. I have done multiple calls from the web, Android, etc - but the OBi seems to be unable to connect :-(


Title: Re: How To: Use Google Voice and OBi
Post by: SteveInWA on December 14, 2013, 10:56:43 pm
So I have been using my OBi100 for quite some time, with both my @gmail.com GV account (SP1), as well as my @mydomain.org GV account (SP2). Recently, the SP2 account stopped working on my OBi, but it still works with the phones linked to it. I have spent a couple hours today messing with it, deleting it/re-adding it, and I have done lot's of searching/reading with no success to this point.
It has made many calls from the web (in the past to "Google Talk" aka OBi, and also as recently as just now to "Cell Phone", "Work Phone"etc.), and the email address for this GV2 (SP2) account is the only email address for this google account, and it only uses Gmail for all mail to this domain (and I can log into Gmail using this user@mydomain.org address - contacts, voice, etc too!).

What gives? Why does it remain with "Backing Off" or "Service Not Configured" every time I add it? Even not 2, but 30 minutes later!

 I am at the end of my rope :-(

Don't let go of the rope yet.

Log into the Google Voice account for SP2.  Look at your settings on this page:

https://www.google.com/voice#phones

*I don't know if this URL becomes something else for Apps domain accounts, but in any case, you need to get to your GV settings for the account.

Confirm that you see the exact phrase "Your number" on the left side of the web page, and not "Get a Voice number" or "Access number".  Underneath it should be your GV number, not a generic access number.

Confirm that you have a working forwarding phone number in your list, not just Google Chat.  Confirm that there are check marks next to those two destinations.  Confirm that you don't have any other, non-working forwarding phone numbers (abandoned, canceled numbers you no longer control).  Look at the forwarding "phone" entry for Google Chat.  Ensure that the email address shown underneath it is the same address you are using in your OBi configuration.

Call your GV number from some OTHER phone line.  Confirm that your forwarding phone does ring, and you can answer the call.  Note that if you have not been actually receiving calls on a real forwarding phone (not just Chat/Obi), Google will eventually reclaim (disable and take back) the GV phone number on that account, as it would be in violation of the intended use of the service.

If all this works, then you may want to delete SP2 and reconfigure it, or delete it, and then temporarily simply change the user name and password on SP1 from your gmail account to your domain account, to isolate if the problem is account-related or OBi-related.  If the domain account works when you log into it as your SP1 account, then it's an OBi-specific configuration issue.


Title: Re: How To: Use Google Voice and OBi
Post by: PressureDrop on December 16, 2013, 09:58:49 am
So I have been using my OBi100 for quite some time, with both my @gmail.com GV account (SP1), as well as my @mydomain.org GV account (SP2). Recently, the SP2 account stopped working on my OBi, but it still works with the phones linked to it. I have spent a couple hours today messing with it, deleting it/re-adding it, and I have done lot's of searching/reading with no success to this point.
It has made many calls from the web (in the past to "Google Talk" aka OBi, and also as recently as just now to "Cell Phone", "Work Phone"etc.), and the email address for this GV2 (SP2) account is the only email address for this google account, and it only uses Gmail for all mail to this domain (and I can log into Gmail using this user@mydomain.org address - contacts, voice, etc too!).

What gives? Why does it remain with "Backing Off" or "Service Not Configured" every time I add it? Even not 2, but 30 minutes later!

 I am at the end of my rope :-(

Don't let go of the rope yet.

Log into the Google Voice account for SP2.  Look at your settings on this page:

https://www.google.com/voice#phones

*I don't know if this URL becomes something else for Apps domain accounts, but in any case, you need to get to your GV settings for the account.

Confirm that you see the exact phrase "Your number" on the left side of the web page, and not "Get a Voice number" or "Access number".  Underneath it should be your GV number, not a generic access number.

Confirm that you have a working forwarding phone number in your list, not just Google Chat.  Confirm that there are check marks next to those two destinations.  Confirm that you don't have any other, non-working forwarding phone numbers (abandoned, canceled numbers you no longer control).  Look at the forwarding "phone" entry for Google Chat.  Ensure that the email address shown underneath it is the same address you are using in your OBi configuration.

Call your GV number from some OTHER phone line.  Confirm that your forwarding phone does ring, and you can answer the call.  Note that if you have not been actually receiving calls on a real forwarding phone (not just Chat/Obi), Google will eventually reclaim (disable and take back) the GV phone number on that account, as it would be in violation of the intended use of the service.

If all this works, then you may want to delete SP2 and reconfigure it, or delete it, and then temporarily simply change the user name and password on SP1 from your gmail account to your domain account, to isolate if the problem is account-related or OBi-related.  If the domain account works when you log into it as your SP1 account, then it's an OBi-specific configuration issue.

Yep. Been trying all those things for days now  :(
The account has a number. The account has other phones connected to it that work (inbound calls and outbound calls). The account used to work fine on this very same OBi device. This account currently will not work as SP1 or SP2.


Title: Re: How To: Use Google Voice and OBi
Post by: gderf on December 16, 2013, 11:00:28 am
If you haven't yet reset your OBi back to factory defaults, try that, and then use the OBiTALK portal to configure it for GV.


Title: Re: How To: Use Google Voice and OBi
Post by: Jim.pa on December 20, 2013, 03:32:00 pm
I successfully integrated GV with my ObiTalk110 and ported my landline to GV.  It has been working well for a couple weeks, until  I accidentally deleted Google Chat under the list of Phones on the Setup, Phones tab of Google Voice. As a consequence I can't dial out or receive calls (though I still get VM).  For the life of me, I can't figure out how to Add Google Chat back onto the list of phones.   Can anyone tell me how?


Title: Re: How To: Use Google Voice and OBi
Post by: gderf on December 20, 2013, 03:54:30 pm
Log into Google Voice. In the upper right hand corner of the page is a gear icon. Click there and select Settings from the drop down list. Then click on the Phones Tab. Put a check mark in the box nexy to Google chat under Forward calls to:


Title: Re: How To: Use Google Voice and OBi
Post by: Jim.pa on December 20, 2013, 03:59:32 pm
I agree that would be the solution; I would do that if I could - however, once I deleted Google Chat on that screen, the whole Google Chat entry including the checkbox to activate Google Chat disappeared. So how to I get it back as a choice on the Setup page?


Title: Re: How To: Use Google Voice and OBi
Post by: Rick on December 20, 2013, 04:15:13 pm
Log out.  Log in.  Tada...


Title: Re: How To: Use Google Voice and OBi
Post by: sdb- on December 23, 2013, 02:19:30 pm
Or if a "log out" "log in" cycle is not sufficient (it wasn't for me) you may need to start in gmail and first make a call using chat.  (This is in the OBi setup docs.)