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Title: Dead Phone Port on Obi110 Or Any Other issues Post by: khantpr on September 03, 2013, 06:53:08 pm I have noticed that starting last night, I am not getting any incoming calls and no dial-tine on phones.
I have checked to ensure that phone was plugged correctly into phone line and also rebooted my Obi110. When I call my GV number (configured on SP1) from my cell, the Internet light starts blinking and so does the Phone port light blinks but the phone itself does not ring. I have logged into Obitalk and when I call, the "Call Status" shows the number I can calling from as if it call is coming through and that it should ring the phone but the phone does not ring. I also do not have dialtone to make outbound calls. HELP... Title: Re: Dead Phone Port on Obi110 Or Any Other issues Post by: drgeoff on September 04, 2013, 07:19:57 am Clearly one of the following three is faulty.
1. The OBi 2. The cable to the phone 3. The phone Items 2 and 3 can be tested either by substitution or by plugging them directly into a telco line. If they prove out OK then only the OBi remains. Even if you don't have dial tone, try dialling a number and then look at the OBi's call history. That will tell if there if there is a working connection from the OBi to the phone. Title: Re: Dead Phone Port on Obi110 Or Any Other issues Post by: TrapDoor on September 04, 2013, 10:16:51 am I recently had a '110 with a similar issue. One check to make - log in directly to the device and go to the "Status" & "Phone & Line Status" tabs. Check the VBAT value. With the phone on-hook, it should be somewhere around 40 VDC and around 10 when off-hook. It should not be zero as was mine. The inverter internal to the '110 had failed in mine, whether to an external transient or other event I don't know. If yours has failed, it is time to check your warranty status (one year) and open a ticket with Obihai. Mine is being replaced - Obihai responded quickly!
Title: Re: Dead Phone Port on Obi110 Or Any Other issues Post by: khantpr on September 04, 2013, 06:56:54 pm Clearly one of the following three is faulty. 1. The OBi 2. The cable to the phone 3. The phone Items 2 and 3 can be tested either by substitution or by plugging them directly into a telco line. If they prove out OK then only the OBi remains. Even if you don't have dial tone, try dialling a number and then look at the OBi's call history. That will tell if there if there is a working connection from the OBi to the phone. I have tested items 2 and 3 by replacing with new(confirmed working) items but still no dial tone. It is Obi110 Title: Re: Dead Phone Port on Obi110 Or Any Other issues Post by: khantpr on September 04, 2013, 06:59:25 pm I recently had a '110 with a similar issue. One check to make - log in directly to the device and go to the "Status" & "Phone & Line Status" tabs. Check the VBAT value. With the phone on-hook, it should be somewhere around 40 VDC and around 10 when off-hook. It should not be zero as was mine. The inverter internal to the '110 had failed in mine, whether to an external transient or other event I don't know. If yours has failed, it is time to check your warranty status (one year) and open a ticket with Obihai. Mine is being replaced - Obihai responded quickly! VBAT value is 0 V (12.1 V) |