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General Support => On-Topic: Obihai and OBi Products => Topic started by: rrr1 on October 28, 2013, 04:20:29 pm



Title: Phone connected to OBI200 won't ring
Post by: rrr1 on October 28, 2013, 04:20:29 pm
Hi. New OBI user here.
I'm having trouble getting the OBI200 and Google Voice set up.

With the phone connected to the OBI I can call the OBI attendant OK, and I can place phone calls to others OK. But when I call my GV number all my phones ring properly, except the phone connected to the OBI. It does not ring.

I read the OBI faqs about this happening, but I have everything it lists setup properly.

Any suggestions?

thanks


Title: Re: Phone connected to OBI200 won't ring
Post by: chicobiker on October 28, 2013, 05:07:34 pm
You GV account should be set to forward to Google chat.

You should not be logged into the same GV account.

That's about all I know that might be wrong.


Title: Re: Phone connected to OBI200 won't ring
Post by: rrr1 on October 28, 2013, 07:42:13 pm
You GV account should be set to forward to Google chat.
Yep, have that setup already.

You should not be logged into the same GV account.
Not sure what you mean...can you elaborate?  Can't be logged into my GV account twice at the same time? or? 
thanks

That's about all I know that might be wrong.


Title: Re: Phone connected to OBI200 won't ring
Post by: Gerkym on October 30, 2013, 03:00:05 pm
The same thing was happening to me and this is what I did.  If this doesn't work try deleting the phone #s you have in there, re-adding and following these steps.

In GV:
1. Go to Phones tab
2. Go into Edit under the phone #s you have set up in there
3. Go into Show Advanced Settings
4. Under Voicemail Access make sure you have "No" selected