OBiTALK Community

Region Specific Technical / Service Provider Support => North America - Including Google Voice, Skype, etc. => Topic started by: AlanB on March 04, 2014, 06:03:39 pm



Title: Anveo for ObiTalk (Approved Service Provider)
Post by: AlanB on March 04, 2014, 06:03:39 pm
I wanted to share some findings about the Anveo ObiTalk plan that are not obvious until after you sign up.

1) The SIP information is locked.  Accessing this info in Anveo gives the following:
Access to SIP credentials (username/password) is restricted on your subscription package. However, you can still configure other SIP related options.

2) Because of item 1), you must use the ObiTalk provisioning tool for the Anveo Approved Service Provider account.  You can not provision manually.

3) If you already have an Anveo 911 account provisioned, the provisioning tool may fail.  I tried three times to provision and had problems.  I finally decided to delete the Anveo 911 provisioning and then my reprovision of my new Anveo account worked.

4) If you need to reprovision, Anveo for ObiTalk, you need to start the sign-up procedure, but on the first page after you click on a plan, there is some small text with a link to reprovision.

5) Incoming CallerID with Name is turned OFF by default even if you select the Basic Plus plan.  To turn it on, you need to go to Phone Numbers..Manage Phone Numbers..(edit phone number)..Caller ID.

6) Outgoing CNAM (Caller ID with Name) does not appear to be available.  ("Spoofing" a callerID number works fine.  There is a $0.01 charge for verification because they've experienced a high number of "spoofs").

7) Minor detail but Anveo cycles all end on the 14th of the month.  So, your first month will be prorated and the difference will be credited to your account balance to be used as necessary.

8 ) I wasn't planning to use this, but did notice that online Conference Call feature is disabled (in my Just Right! plan)

9) Consistent with billing cycle, the minutes available for outgoing calls reset on at on the 15th at midnight GMT.  They were generous and did not prorate the first partial month.

10) Voice mail can be configured to send you a WAV file as an e-mail.  The MWI (message waiting indicator) works on my phone with no problems.

11) Call Flow is a great feature to route calls.  Great for avoiding blocked calls. You can even set up unknown numbers to make them dial a number to actually get the call through.

12) As of May 6, 2014, the provisioning includes protection against SIP scanners.  

Just wanted to pass this info on.  If you've got any questions about other features, I'll be glad to log in and check.

Message 86 has some good info on signing up as well: http://www.obitalk.com/forum/index.php?topic=7391.msg49930#msg49930



***Anveo is currently porting from Google Voice for free and claims the port can be completed in one hour!

Reply #96 indicates that there is a 30 day period in which you can cancel and receive a refund.



Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: ericab on March 04, 2014, 10:17:41 pm
Hi Alan;
thanks for the list;
i too recently signed up for the BASIC PLUS plan, and have run into every entry on your list.

im very disappointed by #1. i was hoping to use my landline # on my android softphone, but i guess this isnt possible now.


(i did save my config file, and tried to cherry pick the anveo SIP password; but for some reason the entry where is should be isnt there;
the username is however...)


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: MikeHObi on March 05, 2014, 05:21:53 am
5) Incoming CallerID with Name is turned OFF by default even if you select the Basic Plus plan.  To turn it on, you need to go to Phone Numbers..Manage Phone Numbers..(edit phone number)..Caller ID.

You may want to note that by turning that on you may incur additional costs for CNAME look-ups.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: giqcass on March 05, 2014, 05:40:09 am
(i did save my config file, and tried to cherry pick the anveo SIP password; but for some reason the entry where is should be isnt there;
the username is however...)
That is for security.  No ITSP passwords should be saved in your backup config file.  Being forced to use Obitalk for the config = me not very likely to subscribe.

Are the call flow options still there?
Are the pro call flow options still available for an additional fee?
Has anyone got Anveo to move the balance of an old account to the new account?


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: AlanB on March 05, 2014, 09:34:59 am
5) Incoming CallerID with Name is turned OFF by default even if you select the Basic Plus plan.  To turn it on, you need to go to Phone Numbers..Manage Phone Numbers..(edit phone number)..Caller ID.

You may want to note that by turning that on you may incur additional costs for CNAME look-ups.

CNAM is included in the Obitalk Basic Plus option.  It shows a fee of $0 by the option to turn it on.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: ericab on March 05, 2014, 09:50:00 am
(i did save my config file, and tried to cherry pick the anveo SIP password; but for some reason the entry where is should be isnt there;
the username is however...)
That is for security.  No ITSP passwords should be saved in your backup config file.  Being forced to use Obitalk for the config = me not very likely to subscribe.

Are the call flow options still there?
Are the pro call flow options still available for an additional fee?
Has anyone got Anveo to move the balance of an old account to the new account?

call-flow is there, and works beautifully and call-flow pro widgets are there and available for use.
i considered having anveo transfer the balance from my old account into my new basic-plus account; have not tried yet; it seems like they have put up a fight in the past to this ?


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: AlanB on March 05, 2014, 06:38:27 pm
Are the call flow options still there?
Are the pro call flow options still available for an additional fee?
Has anyone got Anveo to move the balance of an old account to the new account?

I'm not familiar with the pro call flow options.  I do see several call flow templates.  Where should I check for the pro call flow options.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: ericab on March 05, 2014, 08:21:18 pm
they are all on the left hand side --->   https://db.tt/WHw9h1W7


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: c3c3 on March 06, 2014, 10:18:23 am
I just had an online chat with Anveo.  I was told to sign up for the new account first and request to have the balance moved over.  The CSR cannot change a current account to the new plan.  If you want to use the same email address, you have to ask the CSR to change the email address for the current account first.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: jsteuart on March 07, 2014, 02:41:51 pm
Signed up for the basic Anveo plan.  Mostly satisfied, BUT:

> No voicemail transcription in the plan.  Not even a paid option.

Will go back forwarding my GVoice # to get this back.

Don't do much outbound calling on the landline nowadays, so we'll see if the 250 minutes is an issue.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: AlanB on March 08, 2014, 09:32:45 am
I ported my phone number from Google Voice to Anveo.  The process took about five days.  You first need to unlock your Google Voice number.  If you had one of their numbers you must pay $3 to do this.  I had ported my old landline to Google Voice when I got my Obi, so in my case I could just unlock without the $3 fee (I had paid $20 to port in the first place).

The fee for Anveo port in for this plan is $15 for a US number.  While it's not as cheap as some other providers currently have, $15 is a fair price.  I didn't even have that much money in my account and Anveo let me go to a negative balance.

Overall, the porting process from Google Voice was quite simple.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: c3c3 on March 08, 2014, 12:29:17 pm
I just had an online chat with Anveo.  I was told to sign up for the new account first and request to have the balance moved over.  The CSR cannot change a current account to the new plan.  If you want to use the same email address, you have to ask the CSR to change the email address for the current account first.

I just had the balance transferred.  You need to submit a ticket from the old account.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: c3c3 on March 08, 2014, 12:38:06 pm
Overall, the porting process from Google Voice was quite simple.

Thanks for the report.  I'm still debating whether I should port or stay with forwarding.  Did you have problem with calls forwarded from GV to Anveo?


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: BravoKilo on March 08, 2014, 02:06:06 pm
Thanks Alan.
Item #6 on your list (no out-going CNAM) means if we keep our number on GoogleVoice we cannot send that number on out-going calls originated from the Obi device, right?

http://blog.obihai.com/2013/12/what-does-40-bucks-and-obi-device-buy.html



Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: AlanB on March 08, 2014, 07:35:09 pm
Thanks Alan.
Item #6 on your list (no out-going CNAM) means if we keep our number on GoogleVoice we cannot send that number on out-going calls originated from the Obi device, right?

http://blog.obihai.com/2013/12/what-does-40-bucks-and-obi-device-buy.html


No, your statement is not correct.  You can "spoof" your Google Voice phone number so that your GV number will show when you make a call using Anveo for ObiTalk.

CNAM is the TEXT (or NAME) that goes along with the phone number.  This won't apply if you are keeping Google Voice, as Google Voice controls your CNAM and they don't let you modify it.

In other words, if you port a number to Anveo, like with GV, you won't be able to set a NAME that displays on outbound calls. 

Actually, for $2/month more, it is possible to have CNAM (by having a second number on the account), but I'm not going to pay that fee.





Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: AlanB on March 08, 2014, 07:39:15 pm
Overall, the porting process from Google Voice was quite simple.

Thanks for the report.  I'm still debating whether I should port or stay with forwarding.  Did you have problem with calls forwarded from GV to Anveo?
Occasionally I did have garbling.

Since my port was just completed this morning, I have no comparison of incoming calls directly with Anveo yet.  I'll report back on that in a few weeks, but I don't anticipate any problems based on general Anveo reviews.

My main reason to port was for simplicity.  We typically use our answering machine at home, not GV voicemail.  Now I have control over time to go to voicemail and I can extend the number of rings at home.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: Jackson on March 09, 2014, 07:22:28 am
Great post, thanks for taking the time to explain it so thoroughly.

Two questions.

Quote
3) If you already have an Anveo 911 account provisioned, the provisioning tool may fail.  I tried three times to provision and had problems.  I finally decided to delete the Anveo 911 provisioning and then my reprovision of my new Anveo account worked.

So in my existing account I have a phone number (which I don't really need) and e911.  So you are saying I should basically delete both?  When I jump on the new plan will it not use my current account? I'm not concerned about my balance it's <$2.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: BravoKilo on March 09, 2014, 09:42:15 am
Thanks Alan.
Item #6 on your list (no out-going CNAM) means if we keep our number on GoogleVoice we cannot send that number on out-going calls originated from the Obi device, right?

http://blog.obihai.com/2013/12/what-does-40-bucks-and-obi-device-buy.html
No, your statement is not correct.  You can "spoof" your Google Voice phone number so that your GV number will show when you make a call using Anveo for ObiTalk.

CNAM is the TEXT (or NAME) that goes along with the phone number.  This won't apply if you are keeping Google Voice, as Google Voice controls your CNAM and they don't let you modify it.

In other words, if you port a number to Anveo, like with GV, you won't be able to set a NAME that displays on outbound calls. 

Actually, for $2/month more, it is possible to have CNAM (by having a second number on the account), but I'm not going to pay that fee.
Thanks Alan.  I'm considering using GoogleVoice for voicemail and forwarding to Anveo for the Obi device.  If Anveo let's me spoof my number on outgoing calls, then it sounds like the main thing I'm losing when converting from GoogleVoice XMPP service to Anveo is MWI (message waiting indicator) for voicemails.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: c3c3 on March 09, 2014, 04:42:31 pm
Set up my call flow to ring Obi and mobile at the same time.  If no answer, go to voicemail.  I also changed the voicemail notification email format to MP3, so GMail can play it back directly.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: AlanB on March 09, 2014, 05:59:16 pm
Great post, thanks for taking the time to explain it so thoroughly.

Two questions.

Quote
3) If you already have an Anveo 911 account provisioned, the provisioning tool may fail.  I tried three times to provision and had problems.  I finally decided to delete the Anveo 911 provisioning and then my reprovision of my new Anveo account worked.

So in my existing account I have a phone number (which I don't really need) and e911.  So you are saying I should basically delete both?  When I jump on the new plan will it not use my current account? I'm not concerned about my balance it's <$2.

Based on my experience, you will need to remove any Anveo accounts you currently have provisioned.  You can then run the Anveo for ObiTalk provisioning to assign to an SP.   Your new account will have a phone number and 911.

Should you want the old account, still until it expires, you can always set it up again on another SP after provisioning Anveo for ObiTalk.  In my case I still had three months on my Anveo e911 account, but I don't need it anymore so I didn't reprovision it.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: AlanB on March 09, 2014, 06:01:43 pm
Thanks Alan.  I'm considering using GoogleVoice for voicemail and forwarding to Anveo for the Obi device.  If Anveo let's me spoof my number on outgoing calls, then it sounds like the main thing I'm losing when converting from GoogleVoice XMPP service to Anveo is MWI (message waiting indicator) for voicemails.


The Anveo for ObiTalk should work quite well for what you are trying to do. 


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: c3c3 on March 09, 2014, 06:16:44 pm
AlanB, after porting your GV number to Anveo, is the original Anveo phone number still in your account, or was it replaced by the GV number?


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: AlanB on March 10, 2014, 09:48:37 am
AlanB, after porting your GV number to Anveo, is the original Anveo phone number still in your account, or was it replaced by the GV number?
It showed up as a new number on unlimited rate pal  as soon as port process was started. I was told that once port is complete I could request to have my ported number replace original. I haven't completed that yet.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: c3c3 on March 10, 2014, 10:18:09 am
AlanB, after porting your GV number to Anveo, is the original Anveo phone number still in your account, or was it replaced by the GV number?
It showed up as a new number on unlimited rate pal  as soon as port process was started. I was told that once port is complete I could request to have my ported number replace original. I haven't completed that yet.

It sounds like you would be charged $2/month if you don't do anything.  Did you check any rate plan box on the porting form?  There is no box for "OBiTALK Special".


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: AlanB on March 10, 2014, 04:24:35 pm
I just hand wrote in the rate plan on the form.   I assume that's just to double check as the account number should already have the rate plan associated.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: ericab on March 10, 2014, 08:33:52 pm
AlanB, after porting your GV number to Anveo, is the original Anveo phone number still in your account, or was it replaced by the GV number?
It showed up as a new number on unlimited rate pal  as soon as port process was started. I was told that once port is complete I could request to have my ported number replace original. I haven't completed that yet.

It sounds like you would be charged $2/month if you don't do anything.  Did you check any rate plan box on the porting form?  There is no box for "OBiTALK Special".


i spoke with anveo about this as well when i was porting my att landline to them;

you need to check the "personal unlimited" box and then once your number is ported, you open a chat with them and tell them to switch it to the obitalk special.
technically the obitalk special is the exact same as personal unlimited.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: BearJerCares on March 10, 2014, 09:40:16 pm
I'm a bit confused about the whole issue of whether to go with Anveo.  Maybe someone can help.  Right now I have a Google Voice phone number with the Obi and I also have it linked to a Callcentric phone number so I can get 911 service on my home phone, with caller ID (including with name that works most of the time).  GV also rings on my cell.  So right now I only pay $1.50 with Callcentric for the 911 service.   

With CallCentric, all incoming calls are free and I have Obi configured so it always uses GV for outgoing calls.  But if I get CallCentric for outgoing, they charge by the minute and I don't like that.  I would rather pay a flat rate, but I'm not so sure about the 250 minutes outgoing with Anveo.

The reason, though, I'm so confused is I don't know what is happening with Google Voice.  Is it going away or will we still be able to use it, if we want, but just not with our home phone anymore?  That part is as clear as mud at this point, but I know I've got to figure out something or I could miss some calls.  But since GV is always forwarded to my cell anyway, wouldn't that continue to happen?    Thanks, if anyone can help.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: Malachi on March 11, 2014, 10:24:52 am
The reason, though, I'm so confused is I don't know what is happening with Google Voice.  Is it going away or will we still be able to use it, if we want, but just not with our home phone anymore?  That part is as clear as mud at this point, but I know I've got to figure out something or I could miss some calls.  But since GV is always forwarded to my cell anyway, wouldn't that continue to happen?    Thanks, if anyone can help.

GV is not ending.. just the XMPP part. So if someone calls you on the GV number, and it's forwarded to your cell phone, you'll be able to get the call anyway.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: AlanB on March 11, 2014, 10:28:44 am
Google Voice is not going away. You just won't be able to receive or make calls directly.  You can get incoming calls like you are doing but will need an option to make calls.

To help keep this thread on topic I suggest that you check other threads including:
http://www.obitalk.com/forum/index.php?topic=7155.0
http://www.obitalk.com/forum/index.php?topic=6867.0


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: BravoKilo on March 12, 2014, 04:49:30 pm
If the Basic plan and the Personal Unlimited plan are really the same thing, I wonder if I sign up for the latter via the Anveo web site if the SIP credentials are not hidden?  Then I could pay $3.33 per month and use and Obi100 device in addition to a Bria softphone client on the ipad perhaps?


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: c3c3 on March 12, 2014, 06:44:28 pm
If the Basic plan and the Personal Unlimited plan are really the same thing, I wonder if I sign up for the latter via the Anveo web site if the SIP credentials are not hidden?  Then I could pay $3.33 per month and use and Obi100 device in addition to a Bria softphone client on the ipad perhaps?

Basic is roughly Personal Unlimited ($2 + $0.80 E911) + $0.53 for 250 outgoing minutes.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: BravoKilo on March 13, 2014, 09:01:17 am
So the advantages of going with Personal Unlimited versus BASIC are:

  1. SIP credentials not hidden
  2. porting fee is included for North America  (otherwise $15)

http://anveo.com/faq.asp?code=faq_did_portin

The disadvantage is that 250 minutes for $.53 is not included (it's a 5x discount on cost per minute).


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: AlanB on March 13, 2014, 06:57:21 pm
AlanB, after porting your GV number to Anveo, is the original Anveo phone number still in your account, or was it replaced by the GV number?
It showed up as a new number on unlimited rate pal  as soon as port process was started. I was told that once port is complete I could request to have my ported number replace original. I haven't completed that yet.

I sent an e-mail to customer.support@anveo.com with my account number and newly ported number and told them I wanted the newly ported number to replace the number on the ObiTalk plan.  A few hours later I received a message that they had me set up.  They also automatically refunded the fees I had paid on the unlimited plan that my ported number had been assigned to.

I'll update my original post with these details as well.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: dr2011 on March 14, 2014, 07:47:31 am
I am trying to move from GV to Anveo.  I have 2 questions:
- During the porting process (+/- 5 days), can we still use the phone?
- If I don't port my GV number, can I choose the area code for the Anveo assigned number?

thanks for the help.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: AlanB on March 14, 2014, 10:03:18 am
I am trying to move from GV to Anveo.  I have 2 questions:
- During the porting process (+/- 5 days), can we still use the phone?
- If I don't port my GV number, can I choose the area code for the Anveo assigned number?
The answer is YES to both questions.

First of all, whether you port or not, you will be assigned a new Anveo number at least to use temporarily.  You can choose the area code, but it may not be close enough to home to make it a local number.

Secondly, you can use your old number during the porting process.  When you put in the port request, Anveo will add that number to your account so that it's already set up when the port is complete.  To use your old phone number you have two options.

Incoming calls:  Keep GV connected to your Obi, or forward GV to your new (temporary) Anveo number.

Outgoing calls:  Keep GV connected to your Obi as the default or use the **SPx to call via GV, or use Anveo and spoof the caller ID to the new number. 


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: Marty.ba.calif.usa on March 14, 2014, 12:52:25 pm
I recently got an Obi110, and I'm trying out some providers to decide where to port my old landline number (not on Google Voice).  I tried Vestalink first, since it was free, and it was very easy to do.  Unfortunately, they don't have any incoming filtering, which is the one thing I really want.

Then I signed up for the Anveo personal account at $2.80/month.  It works, but it's a lot more work to configure, and their website is maddening.  But I've got most of it figured out after spending a couple of hours.

One thing I don't understand is the outgoing CallerID.  I found out how to set the number, but I guess the name is whatever you used to sign up.  It acts like you can set a name in the account preferences, where there is a big list of names/phone number entries, but I can't figure out how to use it (web call only?).

It has a column labeled "SIP Dial Prefix" for each, with entries from "*01" to "*20".  I tried prefixing my dialed number with *01 to use the first one, but I get an error signal before I even finish dialing.  Anyone know how this works.  I thought perhaps there would be a way that I could use one for me, and another for my wife, which would be nice.




Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: Terry on March 15, 2014, 11:56:12 am
It has a column labeled "SIP Dial Prefix" for each, with entries from "*01" to "*20".  I tried prefixing my dialed number with *01 to use the first one, but I get an error signal before I even finish dialing.  Anyone know how this works.  I thought perhaps there would be a way that I could use one for me, and another for my wife, which would be nice.

If you look at Account Preferences | SIP device registration there is a place to indicate the default outbound caller ID. I think the custom callerID entries show up there, so you can pick one that will be used if you don't dial the special code first. I haven't experimented, but I'd guess it is trying to be helpful with its hint that "you don't have to dial *01 with the default". Did you try putting a different number in slot 2 and try *02 with that one?

I made some speed dials on my Obi and printed them off for my wife. It took me a few tries, but she has now decided that is her preferred way of making calls. Your mileage (or wife) may vary... but if she too likes the speed dial method, you could put some of those odd codes into the speed dial, after testing to make sure they do work (or perhaps asking for help if they don't work the way the instructions seem to indicate). Then once they work, give the speed dial list to your wife. When she uses it, she gets whatever outgoing callerID number you encoded with each speed dial entry. She wouldn't necessarily have to know that she is sending a different CID.

I suppose you could use the Anveo speed dial instead of or in addition to Obi's, if that turns out to be more flexible. Wouldn't work if she calls different numbers, but if she (like my wife) has about ten people she calls regularly, putting those speed dials together should be pretty easy.

Of course, I'm not sure about the outbound CNAM at this point. If that was what you wanted (the same callerID *number* but with your wife's Name) I haven't found a way to do that yet. But you could set up a different inbound number for her, either in Google Voice or CallCentric or whatever, so at least the number in her outbound CID is different.

I find CNAM isn't all that helpful these days, since it rarely gets to cell phones, and that's what most people use. But that's just me.

[edit: I just found the "Phone Number | Edit" section that says: "CallerID Name/CNAM is only available for phone numbers on Personal Unlimited or Office Unlimited rate plans."]


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: c3c3 on March 15, 2014, 12:09:19 pm
Then I signed up for the Anveo personal account at $2.80/month.

Check this under "Manage Phone Numbers".  I have Basic, so there is no option for outbound CNAM:

"CallerID Name/CNAM Storage For Outbound Calls 

 CallerID Name/CNAM is only available for phone numbers on Personal Unlimited or Office Unlimited rate plans."


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: c3c3 on March 15, 2014, 12:18:13 pm
7) Minor detail but Anveo cycles all end on the 14th of the month.  So, your first month will be prorated and the difference will be credited to your account balance to be used as necessary.

It looks like the outbound minutes are based on the actual sign up date, not the 15th-to-14th billing cycle.  Today is the 15th, and my outbound minutes have not reset.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: AlanB on March 15, 2014, 07:56:33 pm
7) Minor detail but Anveo cycles all end on the 14th of the month.  So, your first month will be prorated and the difference will be credited to your account balance to be used as necessary.

It looks like the outbound minutes are based on the actual sign up date, not the 15th-to-14th billing cycle.  Today is the 15th, and my outbound minutes have not reset.
I noticed the same thing. I wonder when they reset.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: AlanB on March 16, 2014, 11:24:56 am
One thing I don't understand is the outgoing CallerID.  I found out how to set the number, but I guess the name is whatever you used to sign up.  It acts like you can set a name in the account preferences, where there is a big list of names/phone number entries, but I can't figure out how to use it (web call only?).


See Item 6 in my original post.  Out going caller ID with name is not available, just with number.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: c3c3 on March 16, 2014, 11:32:19 am
One thing I don't understand is the outgoing CallerID.  I found out how to set the number, but I guess the name is whatever you used to sign up.  It acts like you can set a name in the account preferences, where there is a big list of names/phone number entries, but I can't figure out how to use it (web call only?).


See Item 6 in my original post.  Out going caller ID with name is not available, just with number.

I think Marty has Personal Unlimited, in which case outbound CNAM should be available.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: MikeHObi on March 16, 2014, 05:04:14 pm
Then I signed up for the Anveo personal account at $2.80/month.  
...
One thing I don't understand is the outgoing CallerID.  I found out how to set the number, but I guess the name is whatever you used to sign up.  It acts like you can set a name in the account preferences, where there is a big list of names/phone number entries, but I can't figure out how to use it (web call only?).

Under My Account, Account Preferences, Custom Caller ID Numbers.  Enter a name, that name will be the custom caller name.  Pick a country code.  Enter your 10 digit phone number.  Take a close look and make sure you have the right number. Then press Update at the bottom of the list.
The list will refresh and you will see the status for your number is Unverified with a button now available to click on that says Verify.

You need to click on the verify button and then follow the instructions.  In general it will walk you through a process of calling the number you entered and telling you a code to enter when you answer the call.  You must enter the code it shows you on the screen.  If successful when you refresh the list you will see a Status of Verified.  Once it is verified  you can go to your "sip device registration" area and pick that number from the list for outbound callerID.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: AlanB on March 16, 2014, 05:12:44 pm
Signed up for the basic Anveo plan.  Mostly satisfied, BUT:

> No voicemail transcription in the plan.  Not even a paid option.

Will go back forwarding my GVoice # to get this back.

Don't do much outbound calling on the landline nowadays, so we'll see if the 250 minutes is an issue.

I finally messed around with Voicemail some.  I got a call and received an e-mail with both voicemail transcription and a WAV file attached.  Transcription in a 60 second voicemail was perfect except for a proper noun.

It does state that transcription is not available, so I was hesitant to post this. 


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: Marty.ba.calif.usa on March 17, 2014, 12:07:13 pm
Then I signed up for the Anveo personal account at $2.80/month.  
...
One thing I don't understand is the outgoing CallerID.  I found out how to set the number, but I guess the name is whatever you used to sign up.  It acts like you can set a name in the account preferences, where there is a big list of names/phone number entries, but I can't figure out how to use it (web call only?).

Under My Account, Account Preferences, Custom Caller ID Numbers.  Enter a name, that name will be the custom caller name.  Pick a country code.  Enter your 10 digit phone number.  Take a close look and make sure you have the right number. Then press Update at the bottom of the list.
The list will refresh and you will see the status for your number is Unverified with a button now available to click on that says Verify.

You need to click on the verify button and then follow the instructions.  In general it will walk you through a process of calling the number you entered and telling you a code to enter when you answer the call.  You must enter the code it shows you on the screen.  If successful when you refresh the list you will see a Status of Verified.  Once it is verified  you can go to your "sip device registration" area and pick that number from the list for outbound callerID.
I did that, and the outgoing number is the one I chose, but not the name.

I'm also evaluating voip.ms, and there, the caller ID is what I chose on my obi110.  But for Anveo, it's not from the Obi110, nor is it the one on the Anveo website - not the custom ID numbers, and not even the name shown for the main account page.  It comes through as my full formal name, in the form "Last, First MI".  Not as nice as on voip.ms, where I have both my first name and my wife's.  I don't really go by my formal first name, so it looks strange, probably.

The Anveo site makes it look like I could choose which one to use from the list by dialing *01, *02, etc, but that doesn't work at all.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: lancebro on March 17, 2014, 08:22:44 pm
hi,

i have been using 2 Google Voice accounts with an Obi100 up to now.  one is my number and one is my wife's.  i successfully provisioned a new Anveo account for me on SP2 to replace the previous GV provisioning. i have GV set to forward to the anveo number and have caller id spoofing to display my GV# on outgoing calls.

all good so far.

now, my question.  when i choose to re-provision my wife's number on SP1 w/ a new Anveo #.  do i use my existing Anveo account and just order a new DID under manage phone numbers? or do i need to create a whole new separate account w/ Anveo for her number.  am i making sense?

thanks,
Lance


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: AlanB on March 18, 2014, 09:57:00 am

now, my question.  when i choose to re-provision my wife's number on SP1 w/ a new Anveo #.  do i use my existing Anveo account and just order a new DID under manage phone numbers? or do i need to create a whole new separate account w/ Anveo for her number.  am i making sense?

thanks,
Lance

I would say the answer depends on your needs.

Reasons for one account:
1) No need for additional 911 number -- save on fees
2) No reason to keep call records private (Anveo can keep separate lists I think).
3) No reason for separate accounting
4) One of you doesn't mind extra steps for outgoing calls.  I'm not sure what those steps are, but I think you can designate which CallerID will show up.

Reasons for two accounts:
Well the opposite of the above I guess.

I'm no expert but that's my two cents worth.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: c3c3 on March 18, 2014, 02:35:09 pm
Lance, you have to define how the inbound and outbound calls should be handled.  For example, if you don't care about mixing incoming calls, just forward your wife's GV number to the same Anveo number.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: AlanB on March 18, 2014, 07:49:13 pm
7) Minor detail but Anveo cycles all end on the 14th of the month.  So, your first month will be prorated and the difference will be credited to your account balance to be used as necessary.

It looks like the outbound minutes are based on the actual sign up date, not the 15th-to-14th billing cycle.  Today is the 15th, and my outbound minutes have not reset.

Mine reset today, the 18th.  I joined on the 28th, so it has not been 30 days yet.    I did contact customer service with a question.  Maybe they reset it for some reason, although I suspect that it's coincidence.  c3c3, did your's reset?


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: c3c3 on March 18, 2014, 07:58:42 pm
c3c3, did your's reset?

nope


Title: PREMIUM TEXT TO SPEECH
Post by: AlanB on March 18, 2014, 08:02:00 pm
Something to be aware of.  In the IVR call flows, you can use Robotalk.  There are some premium options.  The charges are not listed there.  They are listed in the Terms of Use (https://www.anveo.com/legal.asp (https://www.anveo.com/legal.asp)).

44. PREMIUM TEXT TO SPEECH
A speech generated using Premium Text To Speech Voices will be charged $0.001 per character when initial speech is generated and $0.0001 per character per playback when pre-generated speech audio is played. Speech is always rounded up to the nearest multiple of 150 characters. Pre-generated speech is stored locally on VOIP node and changes to call routing/handling may require a new speech to be generated.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: AlanB on March 18, 2014, 08:04:10 pm
Maybe it wasn't coincidence then that I had a question for customer service on my account.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: c3c3 on March 19, 2014, 09:51:48 am
Maybe it wasn't coincidence then that I had a question for customer service on my account.

Anveo support said that the account is reset on the 15th GMT time.  I had a long call at night on the 14th, which was already 15th GMT, so I did not realize that.  Don't know what happened in your case.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: AlanB on March 19, 2014, 04:15:50 pm
Anveo support said that the account is reset on the 15th GMT time.  I had a long call at night on the 14th, which was already 15th GMT, so I did not realize that.  Don't know what happened in your case.

Maybe I just didn't notice it reset.  I looked at the list of outgoing calls made since the 15th GMT.  My starting balance minus all the minutes that show in the report exactly equals my minutes left for this period.  So, that's now known.  I'll update my original post to include this detail.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: c3c3 on March 21, 2014, 10:16:32 am
Anveo has added a couple of check boxes for the ObiTalk plans.

MikeHObi: "Obi202 user - 3/17/2014 8pm Unlock GV Number, Request Port from Aveo. 3/18/2014 2pm Anveo Acknowledges Receipt of request."  The recommendation is to wait at least 3 business days after unlocking before requesting port out.

AlanB, did you put the pin code on the porting form, even though it says "if porting a cell phone number"?


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: AlanB on March 21, 2014, 01:39:47 pm
Anveo has added a couple of check boxes for the ObiTalk plans.

AlanB, did you put the pin code on the porting form, even though it says "if porting a cell phone number"?
No, I just sent screenshots with my Google Voice number and one showing that it was unlocked for porting.  I don't port from a "cell phone".


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: c3c3 on March 21, 2014, 02:14:59 pm
No, I just sent screenshots with my Google Voice number and one showing that it was unlocked for porting.  I don't port from a "cell phone".

Good, because I didn't put it on the form either.  I'm still waiting for my port submitted on 3/14.  I have seen people talking about the PIN for GV port out.  For example:

http://www.obitalk.com/forum/index.php?topic=7257.msg46637#msg46637



Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: AlanB on March 21, 2014, 02:59:21 pm
That link refernences the original GV number as well.  I can't recall if I created my GV account by porting a number or had an original one.  Probably the latter.   For my account number I put {email}@gmail.com.  That worked fine.


Title: Re: Anveo for ObiTalk (Approved Service Provider) Already screwed up?
Post by: _brett on March 24, 2014, 07:14:26 pm
So I signed up for the special unlimited Obihai deal, and deposited $84 + $10 extra. I also put in a port from GV request (USA number) which I thought was free with an unlimited plan. The port was initiated last night. So of course Anveo charged my account $15 for the port, and now my line is locked up because of the negative balance. So is the port suppose to be free or not?


Title: Re: Anveo for ObiTalk (Approved Service Provider) Already screwed up?
Post by: c3c3 on March 24, 2014, 07:23:08 pm
So is the port suppose to be free or not?

No, the free port offer does not apply to the ObiTalk plans.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: c3c3 on March 27, 2014, 01:01:05 pm
My data point for porting:
3/9 unlocked GV port out
3/13 sent porting form
3/14 Anveo acknowledged porting request
3/21 GV approved port out
3/24 Anveo email: porting almost complete
3/27 number switched to Anveo

Incoming caller ID to that ported number had a strange "empty...." string.  An email to Anveo support fixed that very quickly.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: MikeHObi on March 27, 2014, 01:52:30 pm
My data point for porting:
3/9 unlocked GV port out
3/13 sent porting form
3/14 Anveo acknowledged porting request
3/21 GV approved port out
3/24 Anveo email: porting almost complete
3/27 number switched to Anveo

Incoming caller ID to that ported number had a strange "empty...." string.  An email to Anveo support fixed that very quickly.

For me was similar.
3/17/2014 8pm Unlock GV Number and Request Port from Aveo.
3/18/2014 2pm Anveo Acknowledges Receipt of request.
3/25/2014 Notice and New Number appears from Anveo + charge for 11 months and 1 prorated.
3/27/2014 Port complete. Number no longer in google voice and calls now ring into Anveo.
I also have a strange "empty" string on CID.  Anveo is checking into it.  They claim it is an issue with the provider not completing the port properly.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: c3c3 on March 27, 2014, 02:06:28 pm
AlanB, did you have the "empty" string issue?  Since both MikeHObi and I have/had the same problem, that should be a systematic issue.

Both numbers are still in my Anveo account.  Now that the porting form has a checkbox for number replacement, I'll wait a few days to see if that will be done automatically.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: MikeHObi on March 27, 2014, 02:11:12 pm

For me was similar.
3/17/2014 8pm Unlock GV Number and Request Port from Aveo.
3/18/2014 2pm Anveo Acknowledges Receipt of request.
3/25/2014 Notice and New Number appears from Anveo + charge for 11 months and 1 prorated.
3/27/2014 Port complete. Number no longer in google voice and calls now ring into Anveo.
I also have a strange "empty" string on CID.  Anveo is checking into it.  They claim it is an issue with the provider not completing the port properly.


Issue is now fixed with CID.  Only was a problem for a couple hours and Anveo got it fixed.  Note this is my 3rd number with them, first one ever ported.  The other numbers never had this issue so I think it is something with how their carrier is handling the port.  I believe they use Bandwidth.com which is the same place my number was with when attached to Google Voice.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: ericab on March 27, 2014, 06:57:19 pm
when i ported my ATT landline into Anveo about 2 weeks ago, i had the same thing happen with 'emptyXXXXXXXXX'

it disappeared on its own in exactly 24 hours, and required no intervention fom anveo.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: c3c3 on March 31, 2014, 10:41:02 am
http://www.anveo.com/anveoforobitalk.asp (http://www.anveo.com/anveoforobitalk.asp)

Anveo Basic now has 333 minutes/month.  My account was automatically updated with more minutes.

The new $7/month plan is Just Right.  It was 1200 minutes (US, Canada, Puerto Rico) for most of yesterday, but it's now 1000 minutes to more countries.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: AlanB on March 31, 2014, 06:48:19 pm
I noticed that I had 1000 minutes in my account and was going to post something but I couldn't access the forum.  Thanks for posting.

Obihai hasn't updated the Approved Service Providers page info yet though.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: AlanB on March 31, 2014, 07:26:15 pm
AlanB, did you have the "empty" string issue?  Since both MikeHObi and I have/had the same problem, that should be a systematic issue.


I never noticed it.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: Marty.ba.calif.usa on March 31, 2014, 08:26:30 pm
Then I signed up for the Anveo personal account at $2.80/month.

Check this under "Manage Phone Numbers".  I have Basic, so there is no option for outbound CNAM:

"CallerID Name/CNAM Storage For Outbound Calls 

 CallerID Name/CNAM is only available for phone numbers on Personal Unlimited or Office Unlimited rate plans."
Thanks; I set this at the beginning, but it never used it.  After a lot of research, I found that the way this works is to make an entry into a database, and can take a long time to register.  For some reason, another account I was testing, voip.ms, would show immediately, so I was confused.  I still am, and decided that using my one phone for testing isn't a good idea, as it seems that every system has a different method for callerID Name.  Plus, I found that most cell phones never show the CNAME, just the number, and the name you have in your contacts.  So, it doesn't really matter anymore to me.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: c3c3 on April 02, 2014, 12:23:04 pm
I can set the CallerIDName in Expert Configuration, and it shows up when I call another Anveo number.  Didn't work with the landline number that I tried.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: c3c3 on April 02, 2014, 12:27:44 pm
Both numbers are still in my Anveo account.  Now that the porting form has a checkbox for number replacement, I'll wait a few days to see if that will be done automatically.

It did not happen automatically, so I sent them an email.  The number was replaced, but I did not get the credit back for the temporary Personal Unlimited charge.  However, I'm not going to bother them again for $1.xx.

It seems like the demand has picked up.  The port request (for my relative) was acknowledged two days after the request email.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: c3c3 on April 03, 2014, 11:52:43 am
The free port offer (previously for the monthly plans) is no longer available.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: AlanB on April 12, 2014, 06:54:04 pm
It's been over a month since I ported over to Anveo. Call quality has always been great.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: c3c3 on April 12, 2014, 07:11:27 pm
2nd account: No automatic phone number replacement, even though that box was checked on the porting form.  Contacted customer service to have it replaced.  No credit for the Personal Unlimited charge (<$1).

3rd account: Submitted port request on 4/7.  Anveo acknowledged on 4/9, and GV approved on the same day.  The original number was automatically replaced with the ported-in GV number on 4/13.  No need to contact customer service for this one.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: kmiller on April 14, 2014, 08:42:04 pm
Do the new plans include sms?


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: c3c3 on April 15, 2014, 02:02:27 am
Do the new plans include sms?

SMS is available, but not for free.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: kmiller on April 15, 2014, 04:23:13 pm
SMS is available, but not for free.

I thought maybe it was not for free.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: logicliker on April 15, 2014, 04:43:46 pm
A couple questions to the veteran posters here using Anveo.

I currently pay for an E911 via Anveo on my SP2, and use Google Voice Account on SP1.

XMPP won't be supported 1 month from now, so I need a new VOIP service provider.

I plan to keep my Obi110, and am considering Anveo. I am a total noob, who has no interest in this other than getting a working phone that I can continue to use Google Voice features with.

Is Anveo the best solution for this? And how do I go about setting this up with the new Anveo/Obi offer available? Do I overwrite SP1/Google Voice Account with Anveo?

Also, is Anveo compatible with Google Voice (e.g. outgoing caller id spoofing, and google voice number forwarding)?

Thanks.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: AlanB on April 15, 2014, 04:53:35 pm
The "Is Anveo the Best Solution" topic will bring a lot of debate and is off-topic for this topic.  There are cheaper alternative for example.

If you do go with Anveo, I would suggest that you delete both SP1 and SP2 prior to starting since you don't need either.  At a minimum delete SP2 (e911) as discussed in the first post of this topic.

Yes, Anveo can "spoof" your GV number, and you can forward your GV number to your Anveo number.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: logicliker on April 15, 2014, 05:04:41 pm
Thanks for the response.

Can you share what the cheaper option is?

I'm just looking for any bare-bones solution so that I can continue to use my Obi device with Google Voice number and Google Voice features (as I am now).

I'm not super VOIP expertly inclined, so I'm looking for as cheap and as simple a solution I can find.

Any direction would be extremely helpful. Thank you.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: MikeHObi on April 15, 2014, 06:03:00 pm
Thanks for the response.

Can you share what the cheaper option is?


The cheaper option really depends on your individual circumstance.  The supported programs by Obihai are probably the cheapest if their limitations work for you.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: Conchd on April 16, 2014, 08:13:36 am
I set up Anveo with a google voice number and still have google voice set up on the obitalk portal. My voice mail stutter time stays on even though my voice mail box in google voice is empty and I can't call from the spoofed google voice extension. Do I need to remove google voice from the obi100 and only have Anveo in the config tool?


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: AlanB on April 16, 2014, 08:25:51 am
I set up Anveo with a google voice number and still have google voice set up on the obitalk portal. My voice mail stutter time stays on even though my voice mail box in google voice is empty and I can't call from the spoofed google voice extension. Do I need to remove google voice from the obi100 and only have Anveo in the config tool?
What do you mean when you say you can't call from the spoofed Google Voice extension?

Assuming Anveo is SP2 can you make a call using it?


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: kentk on April 16, 2014, 04:43:56 pm
Why is Vestalink  not down as an approved provider?   Why do they not have a link right beside Anveo?



Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: AlanB on April 16, 2014, 05:33:56 pm
Why is Vestalink  not down as an approved provider?   Why do they not have a link right beside Anveo?
They and Obihai have apparently not reached an agreement on this matter. That does not stop you from choosing other providers.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: logicliker on April 17, 2014, 06:38:59 pm
Does anybody have a link to a step by step guide for current home Obi-Google Voice users who want to keep Google Voice, but use the forwarding option with Anveo (without porting google voice #, just using the forwarding option, and customize the guide for those who already have Anveo on SP2 for e911 service).

lol wow -- this is going to be way too technical for 90% of the current Obi customers.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: c3c3 on April 17, 2014, 11:59:04 pm
Does anybody have a link to a step by step guide for current home Obi-Google Voice users who want to keep Google Voice, but use the forwarding option with Anveo (without porting google voice #, just using the forwarding option, and customize the guide for those who already have Anveo on SP2 for e911 service).

If you want a regular monthly Anveo plan:
1. Order a new phone number.
2. Add your GV number as a custom caller ID and verify it.
3. Go to SIP Device Registration and select that number as the outbound caller ID.

If you want one of the annual Obi-Anveo plans:
1. Go to www.obitalk.com and delete Anveo on SP2.
2. Ask Anveo to move the current account to another email address so you can sign up a new account with the current email address, or simply sign up a new account with another email address.  I don't know if Anveo has improved the process to convert an existing account automatically.  Updated 5/12/2014: This step is no longer needed.
3. The sign-up process will ask you for the GV number and set it up as the outbound caller ID.

For both:
4. Change the GV setting to forward calls to the new Anveo number.
5. Go to www.obitalk.com and delete GV on SP1.

I would highly recommend porting instead of forwarding, but that's your choice.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: logicliker on April 18, 2014, 11:57:33 am
Thank you sir, that's a GREAT post.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: Cedarboy on April 23, 2014, 01:11:20 pm
Experts:

I have subscribed to the $40 plan from Anveo and provisioned the OBI through OBItalk. The status is showing as registered but I am not able to make calls or receive calls. When I call the number I purchased through Anveo, it just rings and goes to voicemail. When I try to call out, it says "no service".

Any pointers on what to do? I have opened a support ticket with OBI but no one has responded yet. I don't want to tinker with the OBIExpert as it is supposed to be automatically provisioned when I go through the approved service providers link.

Thanks


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: MikePA on April 23, 2014, 03:04:33 pm
Any pointers on what to do? I have opened a support ticket with OBI but no one has responded yet. I don't want to tinker with the OBIExpert as it is supposed to be automatically provisioned when I go through the approved service providers link.
I have Anveo as well.

In all the years I've had the OBI/GV combination, I've had to power cycle the OBI less than 5 times.

Since I've reset the OBI and installed Anveo, I've had to power cycle the OBI daily because the connection to Anveo drops, i.e., it shows as Not Connected on the Anveo dashboard.

I suggest checking the status of your connection on the Anveo dashboard.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: Cedarboy on April 24, 2014, 09:05:42 am
Status on Anveo dashboard says 'Online' and OBI dashboard says 'Registered' for SP1, so not sure why it is not working for me.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: AlanB on April 24, 2014, 07:58:44 pm
Note, porting from Google Voice can now supposedly be completed in one hour.

http://www.obitalk.com/forum/index.php?topic=7788.0

You will need to log in to your Anveo account first, and the info will display in the "Service News and Updates"

Port your Google Voice number to Anveo for FREE!

[April 24 2014 1:00 PM EST] We are pleased to release LNP portal and now offer fully automated porting process from Google Voice to Anveo. Porting from Google Voice is free and phone numbers are switched from Google Voice to Anveo within just 1 hour! You can initiate porting from PHONE NUMBERS menu at the top -> PORT AN EXISTING PHONE NUMBER menu option or simply open URL to Porting Portal


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: DaveKr on April 27, 2014, 08:23:30 am
Just some notes.

I did the $39.99 Basic plan, put on SP2, and forward GV (GV is on SP1) to the new Anveo Phone Number.  This was a few minutes of my time and no issues. 

The SIP password is not available (OP note #1, most likely to ensure this package is only used on the Obi).  In hindsight, I find this "hiding the SIP password" implementation more annoying after I signed up.  I would like to be able to configure my device manually and make changes on the device itself without worry of the password I never will know getting lost.

OK, it's really bugging me for a few days now that I might not be able to restore my device, so time to try a re-provision to see what happens.  At worst, maybe I'm out $5 for a support call, or maybe $39.99 if it breaks completely. 

1. Deleted SP1 (GV), leaving SP2 still configured for Anveo
2. Re-provisioned from the OBitalk interface (there is a link at the bottom within the Anveo approved service provider deal page on OBitalk to restore to an existing Anveo account)
3. This set up Anveo on SP1 with a registered status, however, Anveo was still configured on SP2, with registration failed status. 
4. Deleted SP2
5. Calls still came in and I was still on the $39.99 deal
6. On the original install, the sip was pointed to sip.ca.anveo.com, on the re-provision, it was sip.anveo.com (I am in the US).

So as long as OBitalk keeps that restore link and process, you can, minimally, recover the initial configuration for the Anveo OBitalk deal.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: dfresh on April 30, 2014, 05:40:17 pm
Have been using the Basic serice for about a month, keeping Google Voice forwarding to my new Anveo #. Service pretty good but I do get what others have reported: occasionally calls go straight to Google Voicemail after a ring or two. The worst problem is I cannot call Google voicemail from the verified Anveo #???? Have refigured many times. I do have the GoogleVoice # as spoof outgoing caller id.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: AlanB on April 30, 2014, 06:05:49 pm
Have been using the Basic serice for about a month, keeping Google Voice forwarding to my new Anveo #. Service pretty good but I do get what others have reported: occasionally calls go straight to Google Voicemail after a ring or two. The worst problem is I cannot call Google voicemail from the verified Anveo #???? Have refigured many times. I do have the GoogleVoice # as spoof outgoing caller id.
Why not add your Anveo number as a CallerID number and use that CallerID when calling GV.

Not related to this, but the year I used GV with my Obi, I could never call GV Voicemail from my Obi.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: AlanB on May 05, 2014, 07:21:52 pm
Here's one possible solution to SIP scanners.
http://www.obitalk.com/forum/index.php?topic=7873.0


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: Rick on May 07, 2014, 08:52:25 am
I'm getting ready to pick a provider, and leaning towards Anveo.  I really don't like having to provision via the portal, but if I have to do that I will then disable things so it cannot be changed (and nothing else done).

I called Anveo and determined that the OBi-specific plans have a 30 day full money back guarantee, but after 30 days if you leave you forfeit the annual pre-payment.  

Porting in is still free and will be until May 15th, and porting out is always free.  I'm not going to port initially, making sure things work the way I hope, but I need to see what features (if any) of GV I would want to keep to have me not port.  I suspect there are few/none.  

I will probably leave my 2nd GV number just forwarded, and when I make calls on it simply have GV ring my phone and then complete the call.  Still reading though...

Based on my experience with Callcentric through their hacking episode and the Northeast storm (and learning they had no redundancy and relied on the landlord's generator which failed), I wasn't leaning towards them anyway.  I don't know how people setup non-US accounts when you have to provide credit card billing info, I guess people use PayPal instead of a credit card to get around that.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: AlanB on May 11, 2014, 08:07:10 am


I called Anveo and determined that the OBi-specific plans have a 30 day full money back guarantee, but after 30 days if you leave you forfeit the annual pre-payment.  



I don't think the 30 day guarantee has been well communicated.  I'll edit the first post to indicate this.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: kaborka on May 11, 2014, 12:18:51 pm
<snip>
If you want one of the annual Obi-Anveo plans:
1. Go to www.obitalk.com and delete Anveo on SP2.
2. Ask Anveo to move the current account to another email address so you can sign up a new account with the current email address, or simply sign up a new account with another email address.  I don't know if Anveo has improved the process to convert an existing account automatically.
3. The sign-up process will ask you for the GV number and set it up as the outbound caller ID.
<snip>
I would highly recommend porting instead of forwarding, but that's your choice.

It is not necessary to create a new Anveo account if you already have one (e.g.,  E911).  Here's what I did to add a NEW Anveo number to my Obi: link (http://www.obitalk.com/forum/index.php?topic=7980.0)


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: AlanB on May 11, 2014, 03:39:41 pm
I think what c3c3 wrote was true at the time. I'll update my original post to include your link.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: c3c3 on May 12, 2014, 10:57:54 am
I have updated my post.

Anveo has updated "Contact Us" to remove the online chat (which was usually offline anyway) and the customer.support@anveo.com email address.

"Customer Support: Please login into your Anveo account and open a ticket from SUPPORT menu -> Submit Support Ticket"


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: AlanB on May 12, 2014, 05:56:32 pm
I wonder if the e-mail response still works. 

I bet they are getting tons of e-mails right now. 

I notice they also added a "free ticket" category.  I have one free one now.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: c3c3 on May 13, 2014, 07:29:39 pm
Has anyone upgraded from Basic to Just Right?  Don't know if that's allowed.

I emailed customer support early Sunday and have not heard anything back.  AnveoRep has been absent in the past few days.  I really don't want to use a "precious" ticket for a basic question like that.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: AlanB on May 13, 2014, 07:35:52 pm
It's kind of a shame that AnveoRep came and went so quickly.  Hopefully just a few days off, but I don't have my hopes up.

Have you tried the following: 

Sales Inquiries: +1(215)701-0680 option 1 , anveo.sales@anveo.com

It seems that your question could be qualified as a sales question even though you are an existing customer. After all, you want to consider "buying more".


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: AlanB on May 14, 2014, 07:22:01 pm
Just a heads up that Anveo no longer seems to respond to the customer service e-mail.   They do have a "Call Me" service, but I haven't tried it and wouldn't be too hopeful that it would work.  Fortunately, I'm not having problems, but if you are thinking of signing up, you should be aware of the scarcity of customer service.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: c3c3 on May 14, 2014, 09:05:06 pm
"Due to heavy volume of support questions from users migrating from Google Voice to Anveo please expect longer than usual response time to Free support tickets. Regular and Prime tickets are processed as usual.

If you have OBI device/OBITALK related question then please review our OBI/OBITALK FAQ created at http://www.anveo.com/faqobitalk.asp "


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: AlanB on May 15, 2014, 04:19:04 am
Thanks c3c3, you always find such useful info.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: Rick on May 15, 2014, 05:23:39 am
This is a very good reason to a) have done this before today and b) not port your line, but just forward it for now.   ;)


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: riyanweb on May 15, 2014, 01:45:33 pm
If you already have an Anveo 911 account provisioned, the provisioning tool may fail.  I tried three times to provision and had problems.  I finally decided to delete the Anveo 911 provisioning and then my reprovision of my new Anveo account worked.



How do you delete the anveo 911 because when i try it say ( you must
have at least one verified address )


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: c3c3 on May 15, 2014, 01:49:19 pm
How do you delete the anveo 911 because when i try it say ( you must
have at least one verified address )

Delete the Anveo SP1/2/3/4 setup from obitalk.com.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: AlanB on May 15, 2014, 01:49:49 pm
Welcome to the forum Ryan. Yep the e911 tip is covered in the very first post for this topic.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: c3c3 on May 15, 2014, 01:55:52 pm
Add $5 when you sign up so you don't run into this problem:

http://www.obitalk.com/forum/index.php?topic=8045.0


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: c3c3 on June 04, 2014, 12:13:14 pm
I upgraded one of my Anveo accounts from Basic to Just Right by contacting customer service (via $5 ticket) and adding money to the account.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: trabtw on June 05, 2014, 12:33:54 pm
I signed up with Anveo on April 26 and ported my Google talk number. Anveo confirmed that the number was ported. My phone worked on that number until two days ago. Now incoming calls are refused, I can still call out, but I think that I'm calling out on my Google talk number.

Anveo's support appears nonexistent. They do give you a phone number that  gives you a short rude answer and tell you to go somewhere else.

I signed up for the caller ID service but didn't get it . Anveo's website say I must re-register and then transfer my prepayment to the new accdount.
I presume I will have to go through  the process of signing up again and  then transferring the money from my present Anveo account to the new account.'

I doubt if anybody will be very happy with their services.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: c3c3 on June 05, 2014, 12:59:14 pm
I signed up with Anveo on April 26 and ported my Google talk number. Anveo confirmed that the number was ported. My phone worked on that number until two days ago. Now incoming calls are refused, I can still call out, but I think that I'm calling out on my Google talk number.
What does "refused" mean?  Does your Anveo account show that the device is "online"?  "I think that I'm calling out on my Google talk number" does not make sense.

Quote
Anveo's support appears nonexistent. They do give you a phone number that  gives you a short rude answer and tell you to go somewhere else.
Submit a ticket.

Quote
I signed up for the caller ID service but didn't get it . Anveo's website say I must re-register and then transfer my prepayment to the new accdount.
I presume I will have to go through  the process of signing up again and  then transferring the money from my present Anveo account to the new account.'
What did you sign up, and what are you trying to get?

Quote
I doubt if anybody will be very happy with their services.
I'm happy with the service and just paid more money for more service.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: trabtw on June 05, 2014, 03:39:36 pm
I really like Obihai's devices in in the past when I needed technical help they gave the best and it was cheerful.
They did not vet their recommended service providers and Anveo is terrible. I signed up with Anvio on may thirnteenth  team with their plus plan. They said they ported my Google voice number and one hour. My phone worked fine until two days ago and then people calling me got the error message this number is temporarily out of service. I now presume that all the time that it was working it was working on Google voice. I can still call out with that number but can receive no incoming calls.
Another thing; I paid for caller ID and 911 service. Today on my Anveo webpage show that I did not have 911 service. It said I must go through their sign-up process again and then transfer the money had already paid to a new account. Seem cumbersome. Also caller ID was not working.
And video gives you a phone number to call, but when you call it they very rudely tell you to go somewhere else.
I do think thatObhai should lean on them so the each individual customer is not have to go through this. I can probably get  paypal to enforce and Anveo to return my $119.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: c3c3 on June 05, 2014, 04:18:40 pm
Something is seriously wrong with your setup if you ported the number to Anveo and still have GV configured for your Obi device.


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: MikeHObi on June 06, 2014, 07:11:52 am
I really like Obihai's devices in in the past when I needed technical help they gave the best and it was cheerful.
They did not vet their recommended service providers and Anveo is terrible.


That you are having such problems and yet others did not just goes to indicate how immature the voip market still is.  We are still in a place with the market where for many providers you need to be a savvy voip user.  The market is very much Buyer Beware and it shouldn't have take too much research on the part of the buyer to identify what VOIP providers are easier to deal with and which ones are not.

If you ever had copper telephone service, your phone company hid a tremendous amount of complexity from you that is not hidden as well with VOIP. 


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: AlanB on June 07, 2014, 08:52:16 pm
I signed up with Anvio on may thirnteenth  team with their plus plan. They said they ported my Google voice number and one hour. My phone worked fine until two days ago and then people calling me got the error message this number is temporarily out of service. I now presume that all the time that it was working it was working on Google voice.

Did you ever log in and check your number on either Anveo or GV after the port?

You also say you didn't get CallerID. Incoming or outgoing?


Title: Re: Anveo for ObiTalk (Approved Service Provider)
Post by: Luc-Trinity on July 03, 2014, 07:03:43 pm
I am new to this forum, but have been using Anveo for a few months now.  I recently configured the Obi100 as a sub-account and also have two polycom phones as additional sub-accounts.  I have successfully gotten the call flow to allow a caller to dial my DID and then specify one of all of these three sub-accounts.  However, is there a way that I can use my obi100 device to call one of the polycom devices or vice-versa (i.e. internally dial between sub-accounts)?