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Title: Register Failed: 403 Incorrect Authentication Post by: bigbear216 on April 24, 2014, 09:19:33 pm I have had this obi110 for a few years, but I am still trying to get the hang of it. I had anveo set up on SP1 a few days ago and it was working just fine. Now, I have callcentric on SP1 and I am trying to get anveo set up on SP2. I keep getting the message above, incorrect authentication. I have tried the SIP user and password that is currently listed on my anveo web portal. I have also tried the password I use when signing in to the website. Neither one is working. I have added sip.anveo.com to my SIP2 profile under proxy server, registrar server, user agent domain, and outbound proxy. I have also tried only filling in proxy server and leaving the other 3 as default. Can both SP1 and SP2 function, or register, if they are both using the default port of 5060? ? Does anybody know? Any idea why I can't get both services to register at the same time?
Title: Re: Register Failed: 403 Incorrect Authentication Post by: WelshPaul on April 24, 2014, 11:26:16 pm 403 > Incorrect login info
You need to find out the correct login info for that account. Make sure you are entering the correct password. Title: Re: Register Failed: 403 Incorrect Authentication Post by: drgeoff on April 25, 2014, 04:09:26 am Ensure that for SP2, X_ServProvProfile is changed from the default 'A' to 'B'. (Otherwise you are trying to register your Anveo details with Callcentric's server!)
Title: Re: Register Failed: 403 Incorrect Authentication Post by: bigbear216 on April 25, 2014, 04:41:38 pm 403 > Incorrect login info You need to find out the correct login info for that account. Make sure you are entering the correct password. I have already made sure that I was using the correct user name and password as per the web portal on the anveo site. The problem was with service provider profile. Now I have a new error message. Title: Register Failed: 401 Unauthorized Post by: bigbear216 on April 25, 2014, 04:51:34 pm Ensure that for SP2, X_ServProvProfile is changed from the default 'A' to 'B'. (Otherwise you are trying to register your Anveo details with Callcentric's server!) @drgeoff, sir, you are a gentleman and a scholar. I changed the service provider profile for SP2 under voice services to profile B. Anveo was, in fact, trying to register with callcentric servers. But now I have a NEW error message, as below: --------------------------------------------------------------------------------------------------------------------------------------------- SP2 Service Status Parameter Name Value Status Register Failed: 401 Unauthorized (server=67.212.84.21:5010; retry in 18s) help PrimaryProxyServer Trying 72.9.149.69:5010 SecondaryProxyServer Secondary Registration Not Enabled CallState 0 Active Calls -------------------------------------------------------------------------------------------------------------------------------------------- At least now, they are not both trying to register on the same server. But why is it now unauthorized? ' My current web portal settings are: Service providers>ITSP Profile B>SIP>ProxyServer : sip.anveo.com (do I need sip. or just anveo.com) " " " ProxyServerPort: 5010 (do I need this or is it automatic?) I am still not getting it to register yet. Is there anything else I need to check? And yes, I have disabled auto provisioning in system management. I had that problem at first. It seems every time I get somewhere, I have a new problem to deal with. About to throw this little while box out the window! Title: Re: Register Failed: 403 Incorrect Authentication Post by: drgeoff on April 25, 2014, 05:56:05 pm I don't use Anveo but http://www.anveo.com/faq.asp?code=sip_obi110 and http://www.obitalk.com/forum/index.php?topic=2629.0 might help you.
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