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General Support => Installation and Set-Up (Devices) => Topic started by: kallyinForum on May 04, 2014, 12:23:48 AM

Title: OBI200 AA cannot work via cellphone
Post by: kallyinForum on May 04, 2014, 12:23:48 AM
:) good day everyone,

i am newbie here,due to OBI200 has no lineport to connect PSTN,in order to use callback via AA

i have to set up DID and add trusted callers list,but there is a problem with my callback

i can input digital/number 1/2/3 and accept my command and continue my call successfully on

phone connect with my OBI device,WHY i call DID then enter AA system,when input digital/number

1/2/3 ,but AA system still not detect number 1/2/3 input ,and let me input 1/2/3 to choose back

and forth,so that i cannot finish a call and callback,pls help me thanks.

 

Title: Re: OBI200 AA cannot work via cellphone
Post by: drgeoff on May 04, 2014, 02:57:23 AM
Does this only happen when you call in from your cellphone or does it also happen when you call in to your DID from a landline?
Title: Re: OBI200 AA cannot work via cellphone
Post by: kallyinForum on May 04, 2014, 03:09:28 AM
Quote from: drgeoff on May 04, 2014, 02:57:23 AM
Does this only happen when you call in from your cellphone or does it also happen when you call in to your DID from a landline?

Thank you for help

both landline and mobile/cellphone,i also tried many times by voip/sip app on my cellphone to call it,It has the same result.can you solve it problem thanks advance