OBiTALK Community

General Support => On-Topic: Obihai and OBi Products => Topic started by: DigDug on July 12, 2014, 10:47:51 am



Title: Why is Ring.to Tied to Anveo for E911 Provision? I'm Stuck and Here's Why.
Post by: DigDug on July 12, 2014, 10:47:51 am
I purchased an Obi, so I could use Ring.to on the device. Apparently Ring.to can only be provisioned on the device if I buy e911 service from Anveo. Anveo is unable to "verify" my address (we live in a newly developed community in MD) in their database, and therefore can't provide me e911. I even called Anveo about this who just gave me a dismissive answer and stated that they couldn't override the system or manually approve my address (surprised that a company would turn away a potential customer so easily). When there are several other providers, all of which who I have confirmed ARE able to verify my address, this answer falls flat. The end result: I can't use Ring.to on my OBI.

Question to Obihai: Why do I have to specifically use Anveo's e911 service? Your description (http://www.obitalk.com/forum/index.php?topic=8068.0) of the service conveniently leaves out this point and I can't understand, from a business perspective, why you'd peg Ring.to service to the ability to obtain E911 service from a provider who has the poorest coverage for this? Again, PhonePower, Callcentric and the others have no issue with my address. Only Anveo.

If I'm unable to sort this out, I'm returning my Obi and you'll have lost a customer.


Title: Re: Why is Ring.to Tied to Anveo for E911 Provision? I'm Stuck and Here's Why.
Post by: azrobert on July 12, 2014, 11:40:03 am
OBiHai usually doesn't respond to posts on the forum.

I suggest opening a support ticket here:
http://www.obihai.com/supportTicketFormA


Title: Re: Why is Ring.to Tied to Anveo for E911 Provision? I'm Stuck and Here's Why.
Post by: carl on July 12, 2014, 10:45:38 pm
Anveo has never been strong in customer service.
But why return Obi? There are many fine providers( you just mentioned Callcentric, but you can also check out Localphone if you want to have a really low price) and you can use your Obi with them.


Title: Re: Why is Ring.to Tied to Anveo for E911 Provision? I'm Stuck and Here's Why.
Post by: DigDug on July 13, 2014, 01:06:57 pm
I'd return the Obi because I can get a Grandstrean ATA for $10 or get a free adapter with several of the providers. The allure of the Obi for me was the ability to get phone service for $1.50 a month, and the Ring.to service is exclusive to Obi.


Title: Re: Why is Ring.to Tied to Anveo for E911 Provision? I'm Stuck and Here's Why.
Post by: carl on July 13, 2014, 10:38:26 pm
Obi is far superior to Grandstream ATA( or any other ATA, for that matter) and the 'free' adapters which you get from certain providers only work with their service.
Unfortunately, Obihai promotes it's device in such a way that it looks like it is something for rock bottom fishing.


Title: Re: Why is Ring.to Tied to Anveo for E911 Provision? I'm Stuck and Here's Why.
Post by: rastoma on July 18, 2014, 02:02:30 am
Anveo is unable to "verify" my address (we live in a newly developed community in MD)

I would enter a nearby 'older' address that could be verified.  Nothing else in the sign-up process is tied to your home address other than billing and that doesn't have to match up.  Their database will get updated before long.  You can update your address in your account at any time.  Just check in 60-90 days and try updating it then.  I would NOT recommend this if you do not have a cell phone because I think there could be a fine if you were to use 911 and they responded to the wrong address.  But a lot of voip users on budget plans don't have 911 at all and didn't have it when using GV.

And if you POTS line still has power to it, you can leave a phone hooked up to it and use it for 911 as it should be able to be used for 911 even with out service, just like you can on a deactivated cell phone.


Title: Re: Why is Ring.to Tied to Anveo for E911 Provision? I'm Stuck and Here's Why.
Post by: dircom on July 19, 2014, 04:52:42 am
And if you POTS line still has power to it, you can leave a phone hooked up to it and use it for 911 as it should be able to be used (YMMV) for 911 even with out service, just like you can on a deactivated cell phone.


if the drop was disconnected, or the cross connect removed, then the line will be dead, as it is not connected to anything.