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Title: Cannot get "Add device" to work Post by: lakesidepark on July 26, 2014, 06:24:38 am Hi
Using OBI200. Tried 2 different configurations. First tried wired connect to my home network. Was able to do **9 222 222 222 call. The "Add device" process timed out. Then tried wifi method -connected OBIwifi to the 200 on my home network. Same result. Went to 2 other neighbors wifi networks (different modems, routers, service providers) and was able to get Wifi to work to make **9 222 222 222 call and obtain IP address but not able to complete the "Add device" process. Followed http://www.obihai.com/support/troubleshooting/sg/adddev and that did not help. So that makes 4 different ways I tried to get add device to work and was unsuccessful in each attempt. Have one more place to try and complete the add device process. If it fails there I will have to return both units. I have read a little about firewalls being a problem. I have a linksys WRT54G router and westell 2200 DSL modem in my house. Not sure what the configurations in the other 2 houses I tried are. Messing with the firewall settings is more than I would like to attempt. Maybe this device is just too complicated to me to use. Any suggestions before I give up and return the items? Title: Re: Cannot get "Add device" to work Post by: gderf on July 26, 2014, 07:36:24 am Just keep trying, you wouldn't be the first who needed multiple attempts in a row to get the device added.
Title: Re: Cannot get "Add device" to work Post by: azrobert on July 26, 2014, 09:28:32 am If it continues to fail you can try a Factory Reset.
There is an access hole on the bottom of the OBI. Press the reset button with a paper clip and hold until the OBi starts to re-boot. If that fails to help you can open an OBihai support ticket here: http://www.obihai.com/supportTicketFormA You should be able to use the OBi without adding it to OBiTalk. You just won't be able to configure it with OBiTalk. I see by one of your previous posts you have a GoogleVoice account. Log directly into your OBi with the Web interface to configure it for GV. Service Providers -> ITSP Profile A -> General SignalingProtocol: Google Voice Click Submit on the bottom of the page Voice Services -> SP1 Service AuthUserName: username@gmail.com AuthPassword: GV_PW Click Submit Click Reboot on the top right of page. Wait for the re-boot Click Status Click System Status SP1 status should be "Connected" Title: Re: Cannot get "Add device" to work Post by: lakesidepark on July 26, 2014, 10:54:35 am tried it again today on my home wifi and it worked
thanks for your help |