OBiTALK Community

General Support => On-Topic: Obihai and OBi Products => Topic started by: Marketing on September 11, 2014, 11:37:11 am



Title: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: Marketing on September 11, 2014, 11:37:11 am
References:
Obihai (Blogpost): http://blog.obihai.com/2014/09/google-voice-and-obihai-update.html
Google+ (VP Engineering): https://plus.google.com/+CheeChew/posts/DRi3GxJ5hWK

Obihai has great news for everyone using Google Voice!

Google Voice is now Officially Supported on OBi VoIP devices.

Obihai is excited to announce official support for Google Voice. With a Google Voice account and a companion OBi device you can make and receive VoIP calls on a regular telephone. To get started, just login to the OBiTALK website, add your OBi device and select Google Voice as your service. Youíll then confirm your account with Google, and within minutes, you will be making and receiving calls from the comfort and convenience of your home phone. ďWith a Google Voice account configured on an OBi device, users will not only get all the great collaboration tools and app integration with Google Voice, they will also be able to enjoy many premium calling features, free calling within the U.S. and Canada and super-low cost international calling Ė all from the comfort of their home phone," said Jan Fandrianto, President and CEO of Obihai.

OBi Devices Make a Great Companion for Google Voice
ē Place and Receive Calls with Your Google Voice Number on Regular Phones
ē Call Internationally at Low Rates to Over 150 Destinations.
ē Premium Features Included for Free Like Voicemail, Call Waiting, Telemarketer Blocking, Caller ID
  
You can now enjoy all the benefits of Google Voice on your OBi device, including features like personalized greetings, call blocking, SMS to email, and voicemail transcription. OBi users can also take advantage of Google Voiceís low calling rates. Today, calling the U.S. is free from the U.S. & Canada and 1Ę per minute from everywhere else. International calling rates are also really low, with per minute rates starting at 1Ę to Beijing, Bangalore, Mexico, Brazil and 150 other destinations Ė with no connection charge.* What's more, OBi users get premium features like Caller ID, telemarketer (spam) call blocking, call waiting, 3-way calling, and voicemail that acts like email Ė including voice message alerts by text and email with speech to text transcription.

The OBi device is a phone adapter which allows anyone to make and receive calls with a regular cordless or corded 'house' phone.  Calling can be done by dialing a regular phone number. Receiving calls is easy.  When someone dials your Google Voice number, the phone connected to your OBi device will ring.  The OBi phone will ring if the userís Google Voice number is called or if the userís Google ID is called via Hangouts or Gmail.  Also, since Google Voice does not support 911 calling, for a small fee, the OBi device may be set-up with a dedicated E911 VoIP service.

*Rates subject to change by Google.
For current rates please visit this website: Google Voice: Calling Rates (https://www.google.com/voice/rates)


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: DineHome on September 11, 2014, 12:39:19 pm
This is good news, but it would have been better news if Google Voice wasn't officially unsupported earlier this year, prompting many to go buy annual plans with other providers.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: p2pvoice on September 11, 2014, 01:22:58 pm
This is good news, but it would have been better news if Google Voice wasn't officially unsupported earlier this year, prompting many to go buy annual plans with other providers.

Exactly my comment. I did end up buying annual plans.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: Revtim on September 11, 2014, 01:31:27 pm
When I got the email about this earlier today, I thought it was a very old email that was accidentally sent again, like from when GV was first implemented. 

I'm glad I was wrong!  Was this the result of some kind of deal with Google?  Or was the API opened again?

Or is this "Officially Supported" only on the Obihai end, in some kind of reverse-engineered manner?

In any case, thanks!


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: drgeoff on September 11, 2014, 01:44:06 pm
Or is this "Officially Supported" only on the Obihai end, in some kind of reverse-engineered manner?
Click on the second URL in the first post.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: jayjr1105 on September 11, 2014, 01:57:57 pm
So will it still use the XMPP method of connecting or is there a whole new way to connect with GV?


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: Rob_Over_IP on September 11, 2014, 01:58:43 pm
This is good news, but it would have been better news if Google Voice wasn't officially unsupported earlier this year, prompting many to go buy annual plans with other providers.
This.

Tried Vestalink, and it didn't work for a variety reasons. I then switched to Ooma a few months ago, and been there ever since. Higher upfront cost, and about $4/month, but E911 is included, and don't need to subscribe to a separate service for it. Plus, switching from Obi to Ooma was for the best. With Obi + Google Voice, I often had issue with some calls going to Google Voice mail, rather than my local answering machine. With Ooma, I obviously don't have that issue, and calls go through much quicker.

So, yeah, great news for people who still use Obi devices, but for me, too little too late


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: nlurker on September 11, 2014, 02:09:49 pm
The OBi phone will ring if the userís Google Voice number is called or if the userís Google ID is called via Hangouts or Gmail.
Can anyone confirm that calls to a Google ID will now ring the OBi?  It never did this before.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: Rulo on September 11, 2014, 02:22:27 pm
References:
Obihai (Blogpost): http://blog.obihai.com/2014/09/google-voice-and-obihai-update.html
Google+ (VP Engineering): https://plus.google.com/+CheeChew/posts/DRi3GxJ5hWK

Obihai has great news for everyone using Google Voice!

Google Voice is now Officially Supported on OBi VoIP devices.

Obihai is excited to announce official support for Google Voice. With a Google Voice account and a companion OBi device you can make and receive VoIP calls on a regular telephone.

Are all the devices being supported? Or just the new 200 series?


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: ez-obi on September 11, 2014, 02:24:07 pm
Just to confirm; this latest announcement about Obihai now supporting Google Voice, makes the earlier anouncenments about Google Voice not being surported because Google plan on discontinuing XMPP support obsolete????

I am sure I am not the only one totally confused over all these convoluted statements from Obihai. It has been several months since Obihai made these statement about Google Voice not supporting XMPP and therefore no Obihai support.

I too have switch to OOMA because of these statements.

Can anyone at Obihai make a clear explanation in plain English about what the heck is going on???


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: aopisa on September 11, 2014, 03:03:56 pm
Exactly.

I don't know what to make of this news. It's not that good for me since I was perfectly happy with GV before all the talk of GV non-support. I switched to Vestalink and I am not too impressed. I do have a good deal for the moment and I like not having to get E911 from a separate provider. Still, I can't help but think I have been jerked around by Obi and I still don't know what this really means.

I will be watching this thread to see if anyone can shed some light on what is truly going on here.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: Crow550 on September 11, 2014, 03:10:39 pm
It wasn't just Obihai.

GrooveIP & Talkatone patched out the Google Voice calling and went with other services because they had gotten the same info at the time.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: N.V. on September 11, 2014, 03:13:34 pm
SO AGREE with the first reply in this thread! Very disappointed that I had to go to MUCH inconvenience and trouble back in early May, only to get this news now.

Not good to jerk a customer base around in this way!


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: Crow550 on September 11, 2014, 03:34:35 pm
Anyone ever stop and think that Google was actually going to shut off XMPP before finding a way to make it more secure?

In the end though...... The past is the past and this is now.

Yes it's a pain in the ass. However if you wanna switch back you can.

At least now it's Officially Supported by Google this time!

It wasn't before. Keep that in mind....


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: aopisa on September 11, 2014, 03:36:47 pm
Does this have something to do with it?

http://arstechnica.com/gadgets/2014/09/google-hangouts-gets-a-huge-update-including-google-voice-integration/


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: Sophia on September 11, 2014, 08:05:56 pm
Fantastic news!  :D Being patient paid off... I never abandoned GV and now we can just keep using it  ;D


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: rousseau1 on September 11, 2014, 08:56:20 pm
Could I get the steps involved in setting this up correctly?


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: SteveInWA on September 11, 2014, 09:08:15 pm
Jeeeez.  If Obihai and Google gave you a gigantic 24-carat gold plated toilet, would you instead shit on their doorsteps?  Read the posts in the rest of the forum today.  This is a GOOD THING, you whiners.


Title: Tutorial: how to set up an OBi device to use with a Google Voice account
Post by: SteveInWA on September 11, 2014, 09:23:48 pm
Could I get the steps involved in setting this up correctly?

This has been posted several other places already, but admittedly, the forum is hard to search or to navigate to the posts.  So, here is a more-complete set of directions:

These instructions have been updated to be current and accurate as of August, 2017

  • Note:  If you haven't upgraded the firmware on your OBi device in the past year or longer, then you must upgrade it now, so that your device includes support for Google's approved authentication protocol.  You can download the latest firmware for free, regardless of the age or warranty status of your device, here in the forum's firmware section:  http://www.obitalk.com/forum/index.php?topic=9.0 (http://www.obitalk.com/forum/index.php?topic=9.0).  Scroll through, read and follow the firmware installation instructions.  Caution:  The "latest" firmware build links in Obihai's firmware section may not be truly the latest!  You may need to read through the forum to learn about new issues fixed by specific firmware build numbers, and the specific locations of those versions.
  • If you don't have any other service providers already configured on your OBi box, the cleanest thing to do is to log onto the OBiTALK portal, and delete your OBi device off of your account.  Then, factory reset the device, and add it back again.
  • Otherwise, if you already have some other (SIP) SPs you wish to keep, and/or some custom settings, then log onto the OBiTALK portal and just delete the Google Voice SP(s) you had previously configured.
  • Open another tab in the same browser (CTRL-T).  Log onto your Google Voice account here:  https://www.google.com/voice/redirection/voice#phones (https://www.google.com/voice/redirection/voice#phones)
  • If you are taken to the new Google Voice web interface, instead of the old, "Legacy" page, you will need to click the three horizontal bar ("hamburger") icon in the upper left corner of the page, then scroll down and click "Legacy Google Voice" to get to the old version of the settings page, which includes the Google Chat setting.
  • Verify that you see the exact two words "Your number" on the left side of the page, not "Access Number" or "Get a number", which would indicate that you don't have your own GV number.
  • If you only want to place outbound calls via GV's service, using your OBi, then you don't need your own, dedicated inbound GV telephone number.  Otherwise, you must either get a GV number from Google's pool of available numbers, or port in a mobile phone number to GV.  In order to get a new GV number, you must also add at least one legitimate (paid, not freebie), working, US-based forwarding phone number to the list, that can receive a verification call from Google.  This is a fraud and abuse-prevention measure.  Once you've completed this step, you can optionally disable or delete the forwarding number used for verification.
  • Verify that you also have "Google Chat" listed as one of your forwarding targets on the list.  If you want to receive calls via GV on your OBi, you must have a check mark next to Google Chat.  Note:  Google has discontinued all of its own "Chat" or "Talk" clients, which have been superseded by Google Hangouts.  However, Google is leaving the so-called "Chat" (actually, XMPP) protocol in place to support OBi users.
  • If you are going to forward inbound calls to a SIP ITSP (Callcentric, Anveo, voip.ms, etc.) phone number, instead of to Chat, then don't check the Chat box, but instead, add and check-mark the SIP ITSP phone number to your GV forwarding phone list, and later, add it to your OBi as another Service Provider.
  • Note:  before you can use an OBi device to place calls with a Google account, you must make at least one phone call from any of Google's own user interfaces (desktop/laptop computer Hangouts web page: https://hangouts.google.com/ (https://hangouts.google.com/) or via the Android or iOS Google Voice or Hangouts apps.).  This is so that you read and confirm your agreement to Google's Terms of Use legal requirements.
  • Remain logged into your GV account on its web browser tab.  Go back to your OBiTALK portal page in the other browser tab.
  • Add GV as a service provider.  When you go through the procedure, it will use OAUTH 2.0 to authenticate to your GV account.  This will pop up a window, from your Google account, and it will ask you to approve giving OBiTALK permission for offline access to your account.  Verify that the Google account shown in the pop-up window is the correct account you want to use with your OBi.  After you approve, the OBiTALK provisioning system will go through the authentication process with Google, and it will automatically download the necessary firmware to your device, if it's not already installed.  You will see a spinner icon next to "Configuring" while this is happening.  If the spinner icon doesn't go away after about 5 minutes, refresh the web browser page, and the status should change to "Connected".  You can't make this work properly without using the portal.
  • Set up 911 service as appropriate, using a SIP ITSP of your choice, or, on a OBi 110, using a POTS land line.
  • Enjoy!


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: K.C.L on September 11, 2014, 09:51:38 pm
When I received email, I was too thinking it might be some real old email accidentally sent out again.

When I found the GV was still working after 5/15, I basically just adopted wait-and-see approach instead of jumping ship right away. But I always thought eventually it will end.  I am so glad that I can now feel free to continue the combo of Obi100 + GV.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: rousseau1 on September 11, 2014, 10:49:37 pm
Could I get the steps involved in setting this up correctly?

This has been posted several other places already, but admittedly, the forum is hard to search or to navigate to the posts.  So, here is a more-complete set of directions:

  • If you don't have any other service providers already configured on your OBi box, the cleanest thing to do is to log onto the OBiTALK portal, and delete your OBi device off of your account.  Then, factory reset the device, and add it back again.
  • Otherwise, if you already have some other (SIP) SPs you wish to keep, and/or some custom settings, then log onto the OBiTALK portal and just delete the Google Voice SP(s) you had previously configured.
  • Open another tab in the same browser (CTRL-T).  Log onto your Google Voice account here:  https://www.google.com/voice#phones
  • Verify that you see the exact two words "Your number" on the left side of the page, not "Access Number" or "Get a number", which would indicate that you don't have your own GV number.
  • Verify that you have a legitimate, working forwarding phone number on the list, that can receive calls forwarded to your GV number.  This is required by the Google Voice Terms of Service, even if you seldom use it.  Accounts without such a number are subject to having their GV numbers reclaimed by Google.
  • Remain logged into your GV account on its tab.  Go back to your OBiTALK portal page in the other browser tab.
  • Add GV as a service provider.  If necessary, your device will perform a firmware update to pick up the GV code.  Let it go through the process of popping up the OAUTH authentication window, where it will ask you if it's ok for Obihai to have offline access to your account.  Click through the process and wait while the spinner shows that it is configuring your device.
  • Set up 911 service as appropriate.
  • Enjoy!
Steve, could I configure my OBI and GV using the IE browser, I ask this because I have multiple Google profiles and want to keep this account separated (for security and simplistic sake). your thoughts would be most appreciative, thanks Jason.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: SteveInWA on September 11, 2014, 10:58:39 pm
It doesn't matter which browser you use - Firefox, Safari, IE or Chrome.  What matters is that you follow the steps outlined, and that you are sure that you are logged into the correct Google/GV/Gmail account that holds your GV number.  That's why I added the step to actually look at your GV account while logged in, to verify that it's the right one with "Your number" displayed.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: Wilbour on September 12, 2014, 05:53:34 am
I will wait a few days till the dust settles.  I have continued to use my Obihai but with Voip.ms.  looks like I am out a couple of bucks but that's it.   Never give out my new number just had GV forward to Voip.ms.  Now I'm going back to GV only and no one will notice except me.
Sorry to hear thst so many people abandoned the obihai completely. Normally that would be me and I would be ranting right now
Were people able to use their obihai after May as it was up until now anyways?


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: nlurker on September 12, 2014, 10:20:57 am
The OBi phone will ring if the userís Google Voice number is called or if the userís Google ID is called via Hangouts or Gmail.

OK, let me ask this again.  Can anyone who has upgraded to the new firmware confirm that calls to your Google ID do or do not ring the OBi now?  This has never worked before.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: MarkObihai on September 12, 2014, 10:49:41 am
Note: Off topic comments in this thread have been moved here: http://www.obitalk.com/forum/index.php?topic=8575.0


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: tonycpsu on September 12, 2014, 01:08:15 pm
I don't see any explicit mention of older devices in the press release.  Can someone confirm that OBI is supporting older Obi1xx series devices with GV from now on?  I switched to PhonePower (and prepaid for a year, sadly) but would rather switch back to the simplicity of GV if I have some assurance that it will work for a while.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: K.C.L on September 12, 2014, 01:42:31 pm
Were people able to use their obihai after May as it was up until now anyways?

I don't see any explicit mention of older devices in the press release.  Can someone confirm that OBI is supporting older Obi1xx series devices with GV from now on?  I switched to PhonePower (and prepaid for a year, sadly) but would rather switch back to the simplicity of GV if I have some assurance that it will work for a while.

As I mentioned in the previous post that I have been continuing to use Obi100+GV since the supposed expriration date of 5/15.  I never have to make any change.  So I don't see why it cannot be switched back.
When I received email, I was too thinking it might be some real old email accidentally sent out again.

When I found the GV was still working after 5/15, I basically just adopted wait-and-see approach instead of jumping ship right away. But I always thought eventually it will end.  I am so glad that I can now feel free to continue the combo of Obi100 + GV.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: tonycpsu on September 12, 2014, 01:45:50 pm
As I mentioned in the previous post that I have been continuing to use Obi100+GV since the supposed expriration date of 5/15.  I never have to make any change.  So I don't see why it cannot be switched back.

Yeah, I know it didn't stop working, I just wanted to know if it's reasonably safe to drop my SIP provider when it's time to renew it -- i.e. if Obihai is saying "yes we'll continue to support it on older devices."  The lack of anything about them in the press release concerns me greatly.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: RFC3261 on September 12, 2014, 05:38:05 pm
Yeah, I know it didn't stop working, I just wanted to know if it's reasonably safe to drop my SIP provider when it's time to renew it -- i.e. if Obihai is saying "yes we'll continue to support it on older devices."  The lack of anything about them in the press release concerns me greatly.

There are no guarantees in life (well, other than death, and taxes).  At some point Google could change direction (again), or Obihai could go out of business, or .....  And then again, those things could happen to your current provider too.  But if GV does what you want, the way you want it, I think you can be reasonably comfortable staying with them.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: SteveInWA on September 12, 2014, 07:11:43 pm
Yeah, I know it didn't stop working, I just wanted to know if it's reasonably safe to drop my SIP provider when it's time to renew it -- i.e. if Obihai is saying "yes we'll continue to support it on older devices."  The lack of anything about them in the press release concerns me greatly.

There are no guarantees in life (well, other than death, and taxes).  At some point Google could change direction (again), or Obihai could go out of business, or .....  And then again, those things could happen to your current provider too.  But if GV does what you want, the way you want it, I think you can be reasonably comfortable staying with them.

+1


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: ceg3 on September 13, 2014, 09:36:40 pm
Jeeeez.  If Obihai and Google gave you a gigantic 24-carat gold plated toilet, would you instead shit on their doorsteps?  Read the posts in the rest of the forum today.  This is a GOOD THING, you whiners.

I agree.  I ported my GV number to Vestalink in January and got a new GV number for a backup SP and yet I was still thrilled that Google graciously worked this out with Obihai.  On top of the good news I was very happy to upgrade my three year old OBi100 to a 200 for only 29.99.  Stuff happens and in this case alls well that ends well.  I couldn't believe my eyes on the 11th when I opened my daily email from Newegg to find the 200 at a can't turn it down price.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: Crow550 on September 14, 2014, 03:14:16 am
As I mentioned in the previous post that I have been continuing to use Obi100+GV since the supposed expriration date of 5/15.  I never have to make any change.  So I don't see why it cannot be switched back.

Yeah, I know it didn't stop working, I just wanted to know if it's reasonably safe to drop my SIP provider when it's time to renew it -- i.e. if Obihai is saying "yes we'll continue to support it on older devices."  The lack of anything about them in the press release concerns me greatly.

People need to remember that the old way was never supported by Google. This was a hack.

Obihai, GrooveIP and Talkatone all used this hack. The way in which this was being done was proven to be insecure and dangerous so Google told these companies to cease this.

Now Google knew many who love Google Voice and depend on it for VOIP. So now Google has officially supported 3rd Party programs and devices like the Obihai devices and made the connection with these services more secure. Also adding in VOIP for iOS and Android devices too.

So now Google is supporting this. Just enjoy it without worry. Sure this and that could happen but until something does happen then don't worry about the possibility.

However if you are too worked up over this then use another provider and live life not thinking of the negatives all the time.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: rocketben on September 14, 2014, 07:52:10 pm

  • Verify that you have a legitimate, working forwarding phone number on the list, that can receive calls forwarded to your GV number.  This is required by the Google Voice Terms of Service, even if you seldom use it.  Accounts without such a number are subject to having their GV numbers reclaimed by Google.

I was a little worried, as I have a forwarding number, but don't have it enabled (checked), and your statement wasn't clear about if it needed to be. I tried looking for that requirement in the terms of service, but this is all I could find:

http://www.google.com/googlevoice/program-policies.html
"Google may reclaim your Google Voice number (if you have one) if you have not placed or received calls, sent or received text messages for a period of 9 months. We will not reclaim numbers that have been ported in to Google Voice or made permanent. "


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: SteveInWA on September 14, 2014, 08:03:14 pm

  • Verify that you have a legitimate, working forwarding phone number on the list, that can receive calls forwarded to your GV number.  This is required by the Google Voice Terms of Service, even if you seldom use it.  Accounts without such a number are subject to having their GV numbers reclaimed by Google.

I was a little worried, as I have a forwarding number, but don't have it enabled (checked), and your statement wasn't clear about if it needed to be. I tried looking for that requirement in the terms of service, but this is all I could find:

http://www.google.com/googlevoice/program-policies.html
"Google may reclaim your Google Voice number (if you have one) if you have not placed or received calls, sent or received text messages for a period of 9 months. We will not reclaim numbers that have been ported in to Google Voice or made permanent. "

Yes, that's the relevant paragraph.  At least periodically, enable the forwarding phone and answer a call on it from time to time to avoid the reclamation issue.

It's theoretically possible to get your GV number back after it has been reclaimed by Google, but in practice, the procedure is flaky and often fails.  So, don't risk losing your number.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: Ernestine on September 15, 2014, 02:27:28 am
 :D

I had a problem with Anveo going straight to voicemail. Now I may be able to ignore it.

I went into Google Voice and stopped it from forwarding to Anveo. Now there is only one voicemail service.

I can still call out and caller id still shows the GV number (so far).

Final question: Does the E911 service still work?


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: rocketben on September 15, 2014, 04:40:22 am

  • Verify that you have a legitimate, working forwarding phone number on the list, that can receive calls forwarded to your GV number.  This is required by the Google Voice Terms of Service, even if you seldom use it.  Accounts without such a number are subject to having their GV numbers reclaimed by Google.

I was a little worried, as I have a forwarding number, but don't have it enabled (checked), and your statement wasn't clear about if it needed to be. I tried looking for that requirement in the terms of service, but this is all I could find:

http://www.google.com/googlevoice/program-policies.html
"Google may reclaim your Google Voice number (if you have one) if you have not placed or received calls, sent or received text messages for a period of 9 months. We will not reclaim numbers that have been ported in to Google Voice or made permanent. "

Yes, that's the relevant paragraph.  At least periodically, enable the forwarding phone and answer a call on it from time to time to avoid the reclamation issue.

It's theoretically possible to get your GV number back after it has been reclaimed by Google, but in practice, the procedure is flaky and often fails.  So, don't risk losing your number.

Except the paragraph says nothing about forwarding. It's only saying that you have to use google voice to make or receive calls, not a forwarding phone. In any case, I ported my number in, so I'm doubly safe according to their statement.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: aopisa on September 15, 2014, 06:24:16 am
:D

I had a problem with Anveo going straight to voicemail. Now I may be able to ignore it.

I went into Google Voice and stopped it from forwarding to Anveo. Now there is only one voicemail service.

I can still call out and caller id still shows the GV number (so far).

Final question: Does the E911 service still work?

I believe if you dial 933 the system will tell you you if E911 is active and it will read back the number that the emergency service operator sees on their screen. Just make sure you have the correct home address registered.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: fastoy on September 15, 2014, 07:42:14 pm
The OBi phone will ring if the userís Google Voice number is called or if the userís Google ID is called via Hangouts or Gmail.

OK, let me ask this again.  Can anyone who has upgraded to the new firmware confirm that calls to your Google ID do or do not ring the OBi now?  This has never worked before.
I had deleted the information from SP1 on my OBi100 where I had had Google Voice. When I went back to OBiTALK to reactivate Google Voice on SP1 I was prompted to update my firmware. I concurred and it took a minute or two and went fine.

Then I just clicked on the big Google Voice button and presto it was active. I made SP1 the default outbound line and left the Vestalink SIP on SP2 for the time being. I have the $40 annual plan from Vestalink and will reexamine that when my annual contract is up.

It works just like it did before the big scare, that is perfectly.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: SteveInWA on September 15, 2014, 08:05:50 pm
The OBi phone will ring if the userís Google Voice number is called or if the userís Google ID is called via Hangouts or Gmail.

OK, let me ask this again.  Can anyone who has upgraded to the new firmware confirm that calls to your Google ID do or do not ring the OBi now?  This has never worked before.
I had deleted the information from SP1 on my OBi100 where I had had Google Voice. When I went back to OBiTALK to reactivate Google Voice on SP1 I was prompted to update my firmware. I concurred and it took a minute or two and went fine.

Then I just clicked on the big Google Voice button and presto it was active. I made SP1 the default outbound line and left the Vestalink SIP on SP2 for the time being. I have the $40 annual plan from Vestalink and will reexamine that when my annual contract is up.

It works just like it did before the big scare, that is perfectly.

I am not sure who asked this question in that nested set of quotes ("OK, let me ask this again.  Can anyone who has upgraded to the new firmware confirm that calls to your Google ID do or do not ring the OBi now?  This has never worked before.")

The answer is:  yes.  Follow the directions to update your device's firmware and replace your GV service provider credentials.  Then, when someone calls your GV telephone number (regardless of whether they do it on a telephone or by using the Hangouts client on a computer or mobile phone/tablet), your OBi-attached phone (or OBi 1032 IP phone) will ring, AND any Hangouts clients you are logged into will ring, too.  This does still need the old Google Chat forwarding pseudo-phone present in GV settings on the Phones tab, and there needs to be a check in the box.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: nlurker on September 15, 2014, 09:21:39 pm
The OBi phone will ring if the userís Google Voice number is called or if the userís Google ID is called via Hangouts or Gmail.

OK, let me ask this again.  Can anyone who has upgraded to the new firmware confirm that calls to your Google ID do or do not ring the OBi now?  This has never worked before.

I am not sure who asked this question in that nested set of quotes ("OK, let me ask this again.  Can anyone who has upgraded to the new firmware confirm that calls to your Google ID do or do not ring the OBi now?  This has never worked before.")

The answer is:  yes.  Follow the directions to update your device's firmware and replace your GV service provider credentials.  Then, when someone calls your GV telephone number (regardless of whether they do it on a telephone or by using the Hangouts client on a computer or mobile phone/tablet), your OBi-attached phone (or OBi 1032 IP phone) will ring, AND any Hangouts clients you are logged into will ring, too.  This does still need the old Google Chat forwarding pseudo-phone present in GV settings on the Phones tab, and there needs to be a check in the box.

It was I who asked the question, and I think you misunderstood it.  I am not asking about calling my GV telephone number.  That has always worked.  I am asking about calling my GOOGLE ID.  This has never worked before, and the press release claims that it now will work.  I may go ahead and risk the firmware upgrade if someone can confirm that this does indeed work now, I have always wished it would work.  Calls to my Google ID ring in Hangouts but do not ring my Obi.  Calls to my GV number ring both Hangouts and Obi.  I want to know if calls to my Google ID will ring both with the new firmware.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: SteveInWA on September 15, 2014, 09:46:42 pm
I think that statement in the press release was a misunderstanding or a poorly-worded statement about how calling via the Hangouts client works.

When you open the Hangouts client in Gmail, or on your mobile phone (with the brand new version of Hangouts), you can type in somebody's Gmail address.  IF (and only if) they have a Google Voice phone number, and you can find them via their Gmail address, then you can click the little telephone handset icon to place a call to their OBi.

This is not the same as the classic instant messenger/chat/Hangouts chat - it's just a way to locate the user.

If you try to "have a Hangout" with that user ID, it won't ring the OBi phone.  Just let it make a telephone call.

Do the firmware update and migrate to the new authentication protocol.  You aren't risking anything.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: nlurker on September 16, 2014, 06:13:52 am
I think that statement in the press release was a misunderstanding or a poorly-worded statement about how calling via the Hangouts client works.

That is exactly what I was afraid of.  I was hoping someone would actually try it and confirm that the press release is in error or not, since it specifically describes a new capability that I desire.  Bonus points if "Marketing" clarifies the accuracy of their own statement.

Do the firmware update and migrate to the new authentication protocol.  You aren't risking anything.

Yes, I am risking changing my working Obi into a brick, as has happened (rarely) to a few unlucky people here.  I won't take that risk without a reason to.  Being able to answer/join a Hangout from my Obi would be a very compelling reason for me to take that (small) risk.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: Rick on September 16, 2014, 06:41:31 am
Interesting announcement.  Not wanting the risk of problems, I had reactivated my Callcentric account back  in May and forwarded GV to Callcentric, which then rang my OBi.  However, I was not making outbound calls, except for 911, on the phones, instead having GV ring the phone via my PC.

I'm thinking I will change SP1 back to GV, leaving Callcentric for E911.  

I do hate it when I go into the OBi to make changes every 6 months.  Takes me 1/2 hour to remember how to do what I want to do.  

Edit - Now that I've done more reading, I find two obstacles to doing this, at least for me.

1) Using the OBi portal.  Haven't in years.  Don't want to because a) I live using the direct interface and b) I don't want OBi updating my firmware without my knowledge.

2) It appears I have to update firmware, although 2774 does seem to be the latest even though it's quite old.  No, I see there were several updates but no changelogs were provided.   I would never update any device where the manufacturer is so lazy they don't provide a reasonable changelog for the firmware version.  Rule is if it's not broke, don't update.

I wonder if I can use the portal, get GV to work, then stop using the portal?

Based on OBi updating my firmware without any explanation of changes to re-add GV, I'm not doing this.  Very poor business practices.



Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: Crow550 on September 16, 2014, 09:54:24 pm
Interesting announcement.  Not wanting the risk of problems, I had reactivated my Callcentric account back  in May and forwarded GV to Callcentric, which then rang my OBi.  However, I was not making outbound calls, except for 911, on the phones, instead having GV ring the phone via my PC.

I'm thinking I will change SP1 back to GV, leaving Callcentric for E911.  

I do hate it when I go into the OBi to make changes every 6 months.  Takes me 1/2 hour to remember how to do what I want to do.  

Edit - Now that I've done more reading, I find two obstacles to doing this, at least for me.

1) Using the OBi portal.  Haven't in years.  Don't want to because a) I live using the direct interface and b) I don't want OBi updating my firmware without my knowledge.

2) It appears I have to update firmware, although 2774 does seem to be the latest even though it's quite old.  No, I see there were several updates but no changelogs were provided.   I would never update any device where the manufacturer is so lazy they don't provide a reasonable changelog for the firmware version.  Rule is if it's not broke, don't update.

I wonder if I can use the portal, get GV to work, then stop using the portal?

Based on OBi updating my firmware without any explanation of changes to re-add GV, I'm not doing this.  Very poor business practices.



The update has been working fantastic.

It's needed to keep things secure as it uses a new Security method. No one should be using the old login.

The old login was not approved by Google, a hack and was deemed insecure.

You should be happy that Obihai is keeping these updates coming. ;)

Google made a way for people to continue enjoying Landline like calls and keeping people secure while doing so.

So either enjoy it or go with another provider.... Yes I agree update notifications and changelogs would be nice.

I wouldn't mind if the Obi auto updated or had an auto update option. Most things do these days....

Anyways be glad Google is officially supporting G-Voice calling with the Obihai devices now.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: Rick on September 17, 2014, 04:56:41 am
Yes I agree update notifications and changelogs would be nice.

I wouldn't mind if the Obi auto updated or had an auto update option. Most things do these days....

Anyways be glad Google is officially supporting G-Voice calling with the Obihai devices now.

I'm not disagreeing that a secure way to use GV with the OBi isn't good.  I don't know of anything I own that auto updates.

Assuming OBi applies an auto update, and the power goes out 1/2 way through and the device bricks, and your warranty is over - do they replace the OBi device?

There is no valid excuse for not providing an update changelog.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: Crow550 on September 18, 2014, 12:37:58 am
Yes I agree update notifications and changelogs would be nice.

I wouldn't mind if the Obi auto updated or had an auto update option. Most things do these days....

Anyways be glad Google is officially supporting G-Voice calling with the Obihai devices now.

I'm not disagreeing that a secure way to use GV with the OBi isn't good.  I don't know of anything I own that auto updates.

Assuming OBi applies an auto update, and the power goes out 1/2 way through and the device bricks, and your warranty is over - do they replace the OBi device?

There is no valid excuse for not providing an update changelog.


Take responsibility and try to prevent that from happening. Plug it into a UPS Battery Backup. Even if you manually update the power "could" always go out at any time....

Most devices have a firmware backup built in if something does interrupt it. Not all though.

Like I said.... Worried about the power going out.... Plug it into a Battery backup. Simple....

We live in times where pretty much everything auto updates.

I do agree there should be a setting to have a prompt for updating.

Heck an E-mail would be nice too....With a changelog. Or have the Obi alert you an update is ready....

However nothing is perfect.... Still a neat product just with some annoying kinks. ;)


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: Rick on September 18, 2014, 05:42:25 am
Take responsibility and try to prevent that from happening. Plug it into a UPS Battery Backup. Even if you manually update the power "could" always go out at any time....

Most devices have a firmware backup built in if something does interrupt it. Not all though.

Like I said.... Worried about the power going out.... Plug it into a Battery backup. Simple....

We live in times where pretty much everything auto updates.

I do agree there should be a setting to have a prompt for updating.

Heck an E-mail would be nice too....With a changelog. Or have the Obi alert you an update is ready....

However nothing is perfect.... Still a neat product just with some annoying kinks. ;)

Whether I supply a battery backup or not has nothing to do with the point that I don't want my devices auto updated.  I am not worried about the power going out.  If it does, most of the time Comcast's cable service goes down too.  But my cell also rings when the number is called, so I have no need of a battery backup.

You keep saying pretty much everything auto updates.  I'm of the belief that NOTHING I own auto updates.  Not my cell phone, not the apps on my cell phone, none of my tech products, etc.  I want to choose what to update.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: Crow550 on September 19, 2014, 04:02:51 pm
Well for devices in my House.

TV, Roku & Chromecast, Windows will auto update.

Phone & PS3 (unless upgrade to PS+) will notify when update is available.



Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: alexusXXI on September 20, 2014, 06:36:40 pm
As of today, 09/20 google voice does not work with Obi when added from scratch with firmware update. More details are at http://www.obitalk.com/forum/index.php?topic=8663.0
But apparently older setup with google voice will continue to work. Just don't try to add google voice if you already got rid of it.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: SteveInWA on September 20, 2014, 06:57:42 pm
alexusXXI:

That is not correct at all; Google Voice works fine with OBi devices; set up "from scratch" or otherwise.

Don't cross-post in the forum with the same question in multiple threads.

Discuss your issue in your original thread.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: Crow550 on September 20, 2014, 07:09:12 pm
As of today, 09/20 google voice does not work with Obi when added from scratch with firmware update. More details are at http://www.obitalk.com/forum/index.php?topic=8663.0
But apparently older setup with google voice will continue to work. Just don't try to add google voice if you already got rid of it.

Please don't Spam. All you had to do is ask the community for help in the thread you made and wait for solutions. ;)


Title: Google Voice outgoing call taken over by PhonePower
Post by: JustinFC on September 20, 2014, 08:36:56 pm
After the news that GV is officially supported on OBI, I reset GV in my OBI account, and set up GV as my primary outgoing call line, but my other service, PhonePower, still takes my outgoing calls.

It does not matter for domestic calls.  But for int'l calls, PhonePower is a little more expensive.

Any solutions?


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: alexusXXI on September 20, 2014, 08:41:01 pm
Yes after getting some help it was possible to make it work. The missing piece was old gtalk chat. Sorry about the confusion.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: nlurker on September 21, 2014, 01:13:28 pm
The OBi phone will ring if the userís Google Voice number is called or if the userís Google ID is called via Hangouts or Gmail.

How do I ask an official Obihai representative to clarify this statement in the press release?  Will calls to the user's Google ID ring the OBi phone?  This definitely does not work for me with firmware 1.3.0 (Build: 2824).


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: SteveInWA on September 21, 2014, 10:38:45 pm
The OBi phone will ring if the userís Google Voice number is called or if the userís Google ID is called via Hangouts or Gmail.

How do I ask an official Obihai representative to clarify this statement in the press release?  Will calls to the user's Google ID ring the OBi phone?  This definitely does not work for me with firmware 1.3.0 (Build: 2824).

Why are you pushing this issue, other than making a point?  Google Voice doesn't support telephone calls to a user ID, such as in the SIP world, where one can call a user's SIP-ID@sipserver?

Google Hangouts, which can operate as a peer-to-peer internet chat system, can be used to contact someone via their Google ID.  The OBi devices are not Hangouts peers.



Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: nlurker on September 22, 2014, 10:24:09 am
The OBi phone will ring if the userís Google Voice number is called or if the userís Google ID is called via Hangouts or Gmail.

How do I ask an official Obihai representative to clarify this statement in the press release?  Will calls to the user's Google ID ring the OBi phone?  This definitely does not work for me with firmware 1.3.0 (Build: 2824).

Why are you pushing this issue, other than making a point?  Google Voice doesn't support telephone calls to a user ID, such as in the SIP world, where one can call a user's SIP-ID@sipserver?

Google Hangouts, which can operate as a peer-to-peer internet chat system, can be used to contact someone via their Google ID.  The OBi devices are not Hangouts peers.

Steve, I am not pushing the issue, just asking for clarification from Obihai.  I agree with you that "the OBi devices are not Hangouts peers", so I am confused why Obihai would release an official announcement stating that "the OBi phone will ring ... if the userís Google ID is called via Hangouts".

Obihai, what do you mean by this?


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: AJor on October 29, 2014, 09:02:25 pm

Google Voice is now Officially Supported on OBi VoIP devices.

Obihai is excited to announce official support for Google Voice........

This reminds me of a scene from a 60's movie about apes where Chuck Heston says:

"I'm back. I'm home! All the time it was....." (but with a happier ending)


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: AJor on October 29, 2014, 09:04:55 pm
This is good news, but it would have been better news if Google Voice wasn't officially unsupported earlier this year, prompting many to go buy annual plans with other providers.

Exactly my comment. I did end up buying annual plans.

I rode it out for 5 months, being a thrifty type, and never had a service interruption.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: SteveInWA on October 30, 2014, 12:55:49 am

Google Voice is now Officially Supported on OBi VoIP devices.

Obihai is excited to announce official support for Google Voice........

This reminds me of a scene from a 60's movie about apes where Chuck Heston says:

"I'm back. I'm home! All the time it was....." (but with a happier ending)

Pointless cross-posting.

http://www.obitalk.com/forum/index.php?topic=8149.msg58971#msg58971


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: Zesty on December 02, 2014, 08:26:49 pm
Quote from: SteveInWA link=topic=8560.msg56460#msg56460
  • If you do not see Google Chat, then open another browser tab, log into Gmail, not GV, and use Google Chat, not Google Hangouts to make one outbound phone call.  This will restore Chat to your list of forwarding targets.
Can someone explain this in more detail?  When I log into gmail.com, there is no "Google Chat" option.  "Hangouts Contacts" or "Hangout Conversations" are my only two choices.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: Zesty on December 02, 2014, 08:53:14 pm
This was the missing information:

(https://www.all4os.com/content/uploads/2014/09/revert-to-old-google-chat.png)


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: SteveInWA on December 03, 2014, 04:58:54 pm
Quote from: SteveInWA link=topic=8560.msg56460#msg56460
  • If you do not see Google Chat, then open another browser tab, log into Gmail, not GV, and use Google Chat, not Google Hangouts to make one outbound phone call.  This will restore Chat to your list of forwarding targets.
Can someone explain this in more detail?  When I log into gmail.com, there is no "Google Chat" option.  "Hangouts Contacts" or "Hangout Conversations" are my only two choices.

You aren't even signed in.

Sign into your Gmail account, or, if you don't have one, create a new one.

Install the Google voice and video chat web browser plugin.  Note that Firefox and Safari block the use of plugins by default.  You may have to repeatedly give the browser your permission to use the plugin, or it won't work.

You can refer to this post to see detailed instructions on getting the plugin to work:

https://productforums.google.com/d/msg/voice/XIVuerCZsjY/p31IwhIWZYoJ

After the plugin is working, make one outbound call from Gmail.  This will add the Google Chat/Talk forwarding destination to your Google Voice account.

Start with the tutuorial, here:  http://www.obihai.com/tutorial1


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: sbann on January 01, 2015, 01:49:44 pm
This was the missing information:

I registered simply to say thank you.  The setup guide would be much more helpful if this info was included.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: Shiblee on January 23, 2015, 10:54:29 pm
I changed to google talk, calling and receiving google talk calls.

But there is no option to forward to google voice calls to google chat. In the left it shows Voice in Hangouts <New: Receive SMS and Voicemail in Hangouts! You can now receive your Google Voice SMS and Voicemail in Hangouts. Learn more etc.>

Is there any way to get that google chat option?


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: Crow550 on January 23, 2015, 11:59:28 pm
Click the Gear and Settings. Then under Phones you'll see Google Chat.

Make sure it's checkmarked.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: Shiblee on January 24, 2015, 12:44:15 am
Google Chat is Not there.

The google voice number activated with groove ip > ring to phone number.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: Crow550 on January 24, 2015, 01:02:54 am
Google Chat is Not there.

The google voice number activated with groove ip > ring to phone number.

Did you do this? http://www.obitalk.com/forum/index.php?topic=9294.msg61806#msg61806

Like in this picture: http://www.obitalk.com/forum/index.php?topic=8560.msg60133#msg60133


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: Shiblee on January 24, 2015, 01:10:21 am
Exactly...Once the phone dialer poped-up, It created the google chat option at google voice.

Thanks a lot.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: Crow550 on January 24, 2015, 01:11:17 am
Hey. No problem.  ;) Glad I could help.  :D


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: MannyHernandez on January 28, 2015, 03:13:40 pm
I am still unable to get the Forward to Google Chat option to appear even after trying all of these tricks.  Anyone else have any suggestions?


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: SteveInWA on January 28, 2015, 03:32:59 pm
No tricks needed.  Follow the instructions.  Read this discussion thread from the top.  There's even a handy screenshot.  The key is that you must have the Google voice and video chat browser plugin installed and allowed/enabled to run in your browser, and you must be using the old Google Chat system, not Google Hangouts, when you make the one call from Gmail.

Detailed instructions are here:

http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: MannyHernandez on January 28, 2015, 04:19:02 pm
No tricks needed.  Follow the instructions.  Read this discussion thread from the top.  There's even a handy screenshot.  The key is that you must have the Google voice and video chat browser plugin installed and allowed/enabled to run in your browser, and you must be using the old Google Chat system, not Google Hangouts, when you make the one call from Gmail.

Detailed instructions are here:

http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460

I reverted back to Google Chat and I even made an outgoing call.  When I go to Google Voice it does give me the option to forward the call to Google Chat.  I have tried to login to my old Google Voice account with active number.  I also tried making a new account and I still do not see the Forward Calls to Google Chat option even after doing everything in those steps.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: MannyHernandez on January 28, 2015, 04:26:17 pm
Then, you are likely making the outbound call on the wrong (different) Google account.  You must be signed into the same Google account in Gmail, that you use for GV.

My outbound calls are going out fine and they are correctly linked to the account.  But without the option to select "Forward Calls to:  Google Chat" I will not be able to receive any incoming calls.  I have even tried logging in from different computers (about 4 so far) even some that never had Google Chrome and had never logged into nor used Google Chat calls ( I had to install the plugin on 2 of them).


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: SteveInWA on January 28, 2015, 06:34:18 pm
Sorry to have doubted what you are experiencing; I tested it tonight and ,while it did work before, it's not working today.

http://www.obitalk.com/forum/index.php?topic=9294.msg62197#msg62197


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: QBZappy on January 28, 2015, 07:19:10 pm
Google Voice change: Google Chat gone?
http://www.dslreports.com/forum/r29823310-General-Google-Voice-change-Google-Chat-gone-

Others are making the same observation.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: SteveInWA on January 28, 2015, 07:30:27 pm
So, the same people are repeating the same thing here and there.

Same answer:  there hasn't been any announcement as to a change, so anything you read as of this moment is just a rumor, especially over there.  I'm following up with Google engineering, and I'll post an update here as soon as I hear back from them, likely tomorrow.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: SteveInWA on January 28, 2015, 08:21:26 pm
If you would like to track this issue, you can go to this discussion thread and mark it to receive email updates:

https://productforums.google.com/forum/#!category-topic/voice/W1H4WQHWygA (https://productforums.google.com/forum/#!category-topic/voice/W1H4WQHWygA)


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: SteveInWA on January 29, 2015, 01:13:42 am
Hi everyone:

I've been told that the Google engineering staff is working on this now.  This wasn't intentional.  There was a bug that caused the Chat "phone" to disappear off of the GV settings web page.  It's estimated that this will be resolved today (Thursday the 29th) some time -- probably by EOD.  When I have further details, I'll post them on the discussion thread linked above, on the Google Voice help forum.  Thanks for your patience!


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: ipse on January 29, 2015, 07:21:36 am
Thanks Steve...I was pulling my hair thinking that I messed up something (despite NOT having made any changes in months...) so you saved some of my sanity.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: lottamoxie on January 29, 2015, 02:50:03 pm
So very very glad I came to this forum to see what was up with the sudden missing Chat integration/button.

Thank you for keeping us apprised.

This checkbox on the forwarding phones is particularly important to me for the following reason:

I learned a trick from more advanced Google Voice users on how to control incoming calls and only allowing the phone to ring when it's someone on your contact list (you have to have contacts setup and put into at least 1 group):

On the google voice settings menu for phones, uncheck all boxes to forwarding phones, including the one that goes to Google Chat.

What that does is not ring any of your phones if the call coming in is someone you don't have in your contacts.  The call will forward automatically into voicemail, then you can call them back or mark the call as spam or add them to your contacts list and assign them into a group so the next time they call your phone(s) will ring.

This trick keeps telemarketing calls out, calls from service centers, or customer service followup, and basically anyone who I don't know.  I used to have a VOIP service where I could block calls from any area code or prefix (800, 888, 855) etc and that was super handy, but Google Voice doesn't have that capability to filter based on a number pattern, so this is what's left.

*IF* I'm expecting an important call (like a phone screen interview for job hunting) and I know they will call on a certain day or at a certain time then what I do is log into Google Voice on the web, go to settings/phones and re-enable 1 or more of my forwarding phones about 15 min before the scheduled phone call or enable it first thing in the morning and leave it on forwarding if I don't know what time they'll call.

If it's someone I expect to be talking to again, after the call I will add them and their incoming number to my contacts list (and assign them to a group), then I go back into settings/phones in Google Voice on the web and uncheck all my forwarding phones once again.

While this sounds like a pain in the butt, it isn't at all because there are relatively few times when I need to turn on call forwarding for strangers who are calling in.  The rules within each call group determine what phone will ring, so that capability doesn't go away or change.  When my phone rings I know it's someone on my contact list and if it's not, they can leave a message!



Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: ipse on January 29, 2015, 08:09:54 pm
In case someone didn't follow the other threads...the issue is fixed now...tested and working.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: vtsnaab on April 11, 2015, 12:14:26 pm
Indeed this was great news & very appreciated.

I too stood with it using my Obi110 on SP1, but also worthy of mention:
Fantastic news!  :D Being patient paid off... I never abandoned GV and now we can just keep using it
While being a time of great learning about VOIP & SIP & other such things - it also brought many folks like myself to spend $$ they could not afford upon services they ultimately did not need.
In the process I also wasted countless hours carefully examining ITSPs to no good end because there are just so many of them that are fly-by-night, no-goodniks, or simply incapable of delivering what they promise.
I also did find one that is excellent in the process and have stuck with that one, but all that wasted time & $$ did leave a bad taste in my mouth.

I am still just as delighted to have & use the Obi110 & GV today as ever - and have gotten a bunch of others into Obi boxes as well (after things settled a bit).

Ultimately my lesson learned above all is:
Wait a spell & see if it is really broken before getting too busy trying to fix it.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: ChrisDad on October 06, 2015, 09:39:35 am
Does anyone know if you can use AT&T prepaid to transfer a home phone number to Google Voice?
According to AT&T it can be done,  but not sure if Google Voice will transfer from AT&T.

The tutorial is set up for T-Mobile, but I don't want to have to pay for a month of service just to transfer our home number to Google Voice:
http://www.obihai.com/porttutorial


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: SteveInWA on October 06, 2015, 12:46:56 pm
Yes.  I don't know why Obihai picked T-Mobile for their tutorial, but AT&T GoPhone actually works fine, and it's my first choice when recommending the landline-->mobile phone workaround.

One thing that trips people up with GoPhone:  when you submit the porting request via Google Voice, you need to know your GoPhone account number and PIN.  The account number needed for porting is not displayed to the customer on the GoPhone web site.  You must contact GoPhone support and specifically ask them, "I need to port my GoPhone number out to another carrier.  What is the account number I should use?"   Also, confirm which PIN to use -- it should be the PIN you would enter on the website to view your remaining airtime/minutes, etc.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: ChrisDad on October 06, 2015, 06:48:22 pm
How much does it end up costing with AT&T or T-Mobile? Do you have to prepay for a month?


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: SteveInWA on October 07, 2015, 05:13:39 pm
Do your own research.  Yes, you have to put some money on the prepaid phone account, to be able to receive at least one verification phone call.  T-Mobile used to include some token amount with their SIM; GoPhone doesn't.  No telephone number can be ported unless it has working service, so you do need to activate the cell phone with the SIM in it.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: jumbovideo on December 15, 2015, 07:41:35 pm
So I have followed every step in the post from SteveInWA in regards to setting up GV in Obi. Unfortunately for this one step that I'm stuck on because when I revert back to the old chat in gmail to make one call, it wouldn't let me and would prompt this message saying "To make or receive phone calls in this browser, please enable Hangouts."

I do have my own GV number and I want to be able to make outbound calls and receive inbound calls via Obi200. Is there a way around this step or would I just have to make the call in Hangouts instead?


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: SteveInWA on December 15, 2015, 07:47:05 pm
Using a computer's web browser, not on a mobile phone or tablet, look here:

https://www.google.com/voice#phones (https://www.google.com/voice#phones)

In the column labeled "Forwards calls to:", do you already have Google Chat listed, or not?


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: jumbovideo on December 15, 2015, 07:56:43 pm
Using a computer's web browser, not on a mobile phone or tablet, look here:

https://www.google.com/voice#phones (https://www.google.com/voice#phones)

In the column labeled "Forwards calls to:", do you already have Google Chat listed, or not?

Yup, I have google chat checked.

I also just noticed that there's a red x mark on the telephone icon from the old google chat. Could it be that something else is preventing me from making a call from the old chat?


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: SteveInWA on December 15, 2015, 08:50:08 pm
Sorry, but I don't follow you.  So that we don't clog up this already-long discussion thread with your unique problem, would you please start your own new thread?  If you can attach some screenshots, blacking out your private info (email and phone numbers), that would be helpful.  Thanks.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: shastastan on April 19, 2016, 12:08:35 pm
Thanks.  I got it up easier than I thought after reading that post. After deleting the old device,  I just clicked on the button that said configure Google Voice and all seems to be working fine including incoming and outgoing calls.  I did sign up for the Anveo E911 since it was so handy on the screen.  I need to find the firmware update though.


Title: Re: Google Voice and Obihai Update - what happened?
Post by: BobTeatow on May 19, 2016, 09:22:40 am
My wife and  I've been happily using our OBI100 and OB110 with google voice for several years.
Yesterday they stopped working....
Signed in to Obitalk and re-did the Google authentication and all seemed well....

TODAY... NADA!  Google Authentication doesn't work.
I get this message:

Please Note:
This OBi device's annual support entitlement has expired. An important software update with enhanced security and ease of use features is required to maintain Google Voice service on this OBi device. To automatically upgrade this device using the OBiTALK portal as well as get access to Obihaiís Premium Support help desk, a paid support plan is required. To purchase 1-year of Obihai Premium Support, use the button found in the Support and Warranty tab. When device's support status is Active, the software update can continue by selecting the update triangle adjacent to the device, in the OBiTALK dashboard.

When I go to load the "latest" firmware, I see it is 1.3.0-2872 and my device was already at that level.

Am I now being "held up" for $10? Is that going to be every year? OR WHAT?

HELP!!  Please...


Title: $10 holdup
Post by: BobTeatow on May 19, 2016, 10:26:17 am
OKAY.  I bought the $10 service for my wife's OBI and updated.
Then I peeked into the configuration information and found it had been updated to #2886....

Even though both devices are on the same OBITALK account and signin, my OBI was not eligible...
Another $10.... ? !! WTF...

Searching OBIHAI 2886 via google.... AHA ... A free download to my PC and upload to my OBI and voila back in business.  Thanks OBI....  Please update your firmware page on this forum!


Title: Re: $10 holdup
Post by: SteveInWA on May 19, 2016, 05:18:32 pm
OKAY.  I bought the $10 service for my wife's OBI and updated.
Then I peeked into the configuration information and found it had been updated to #2886....

Even though both devices are on the same OBITALK account and signin, my OBI was not eligible...
Another $10.... ? !! WTF...

Searching OBIHAI 2886 via google.... AHA ... A free download to my PC and upload to my OBI and voila back in business.  Thanks OBI....  Please update your firmware page on this forum!

For the love of all things tech, stop spamming the forum with this incessant whining.  All you had to do was to read one of the dozens of discussions on this topic yesterday to find the answer.

Here, I've called you an Uber...



Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: BobTeatow on May 19, 2016, 08:34:25 pm
Yes, I did a bit of whining.  But why didn't Obihai update the "here's the latest firmware" page?

Why didn't they email me and everyone else a warning weeks ago?

Why didn't they mention the free download alternative in the popup instead of seemingly extorting $10, as if there was no alternative?

When a (phone) system you've come to depend on stops working without warning, it's human nature to whine a bit...

How'd you like it if you put the key in your car one morning, you're already a few minutes behind schedule, your wife and kids need a ride and you have to get to work ...
and you got a popup on the dashboard, asking you for your credit card number -- It will be $XX to start that car that you thought you already paid for?


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: Stue on June 14, 2016, 05:12:12 pm
A gentle reply to a mean post by Steve. I'm sure many others fell to the $10 "trick" Obi used to get their phone working again. That there is ever a need for a security update is not clearly stated by Obi and that you can do that manually (with or without support) is not clearly stated, either. The whole business of where to find the update is another unfortunate matter. It is only common sense to have the latest update clearly an obviously posted. It is not.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: SteveInWA on June 14, 2016, 05:20:57 pm
A gentle reply to a mean post by Steve. I'm sure many others fell to the $10 "trick" Obi used to get their phone working again. That there is ever a need for a security update is not clearly stated by Obi and that you can do that manually (with or without support) is not clearly stated, either. The whole business of where to find the update is another unfortunate matter. It is only common sense to have the latest update clearly an obviously posted. It is not.

Well, I don't work for Obihai,  But, simply searching the forum for a couple of minutes will find the answer, which has now been posted countless times:

  • Go to the Obihai firmware download page:  http://www.obitalk.com/forum/index.php?topic=9.0 (http://www.obitalk.com/forum/index.php?topic=9.0)
  • Select the firmware for OBi100 and OBi110 devices, which will download and save it to your computer.  Note the folder or directory you used for the download.
  • Pick up the phone attached to your OBi and dial ***1 and write down the IP address that it reads to you.
  • Open a web browser to that address.
  • Log into your OBi device.  The default username and password are both admin
  • Click System Management-->Device Update-->Firmware Update-->Select file to update firmware.
  • Browse to the file you downloaded and select it.
  • Click the "Update" button.
  • Watch the OBi's LEDs and wait for the device to successfully reboot, before continuing.
  • You may need to re-authorize your device to use your Google account after this procedure.  To do that, first, be sure that you are logged into the correct Google/Gmail account that holds your Google Voice number.  Then, open another web browser tab, and log into to the OBiTALK dashboard, click on your device, then click on the Service Provider (SP1 or SP2) that is using Google Voice.  Click "Accept" at the prompt.  On the window that will open, click the link to "Replace Google account credentials" and follow the instructions.

If your device still doesn't work after this procedure, I recommend following my complete set of instructions, on the first page of this discussion topic:  http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460 (http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460)


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: SteveInWA on June 21, 2016, 01:37:19 pm
Note that, effective today, 6/21/2016, the default firmware download link for OBi 1xx devices will download the correct firmware version to resolve this problem.  The wording on that page will be updated shortly to reflect the new version number and date.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: Mango on June 21, 2016, 02:14:22 pm
It's unfortunate that they have chosen to do this after most people have already solved their problem.  Better late than never I suppose.

I see that OBi-latest.fw has indeed been updated.  However, OBi2-latest.fw is still Build 5110.  Perhaps you could ask your sources to fix that one too.



Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: SteveInWA on June 21, 2016, 02:19:36 pm

I see that OBi-latest.fw has indeed been updated.  However, OBi2-latest.fw is still Build 5110.  Perhaps you could ask your sources to fix that one too.


Done, just now.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: shadesofidaho on June 21, 2016, 09:02:41 pm
Thank you for the above information. I am going to give this a try in the morning. So happy I came here first as I was also about to fall for the $10.00 security con. Hope some one is around in the morning if I have trouble. I am no way a geek kind of gal.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: SteveInWA on June 21, 2016, 09:24:27 pm
Thank you for the above information. I am going to give this a try in the morning. So happy I came here first as I was also about to fall for the $10.00 security con. Hope some one is around in the morning if I have trouble. I am no way a geek kind of gal.


Should things not work properly after you update the firmware, then follow the complete set of instructions here, to use Google Voice on your OBi:

http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460 (http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460)


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: shadesofidaho on June 22, 2016, 02:01:58 pm
Thank you for the above information. I am going to give this a try in the morning. So happy I came here first as I was also about to fall for the $10.00 security con. Hope some one is around in the morning if I have trouble. I am no way a geek kind of gal.


PHEW I guess I am a total idiot. I have been through this about half a dozen times and still not getting it right.

I did the update and also checked through the OBI phone and it said no more updates available so I guess I am good there.

I set the OBI Box back to factory with the reset button and when that did not work on other instructions through the phone

I deleted my OBI account to start over and it keeps timing out.

Rebooted not only the OBI box but my computer too. HA SMH

One bit I read is I need to down load a different browser other then Chrome or Edge. Correct? This is my next effort. And I am totally confused about portals.

I really am trying. Thanks so much for the help. Going to go DL FireFox


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: SteveInWA on June 22, 2016, 02:05:56 pm
Referring to my detailed guide, http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460 (http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460), please take things from the top, and describe as completely as you can, the step at which you receive an error, or you can't figure out what to do.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: shadesofidaho on June 22, 2016, 02:15:44 pm
Referring to my detailed guide, http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460 (http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460), please take things from the top, and describe as completely as you can, the step at which you receive an error, or you can't figure out what to do.

Will Do thank you. I am going to go through it in Mozilla from the beginning. Thank you.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: SteveInWA on June 22, 2016, 03:15:41 pm
Referring to my detailed guide, http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460 (http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460), please take things from the top, and describe as completely as you can, the step at which you receive an error, or you can't figure out what to do.

Will Do thank you. I am going to go through it in Mozilla from the beginning. Thank you.

Just to be clear, if your Google Voice account's Settings-->Phones tab already has Google Chat listed as a forwarding destination, and you put a check mark to the left of it, you can use Google Chrome browser to perform the entire setup.  The only case where you'd need to use Firefox would be if you need to make that one outbound phone call via the old Chat system to initialize your Google Voice account to use Chat.

Good luck...


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: shadesofidaho on June 22, 2016, 03:23:24 pm
Referring to my detailed guide, http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460 (http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460), please take things from the top, and describe as completely as you can, the step at which you receive an error, or you can't figure out what to do.

1. I did the factory reset using the ***8 and held receiver until dial tone
2.Went to OBI TALK.com dashboard Add Divice
3. Number was sent to server and that timed out
4. Giving me  information to check Echo test to be sure my firewall was not blocking and that worked.Echo Echo
5. Checking lights on the OBI box the power light is on solid green the internet,center light is blinking and right light blinks with dial tone otherwise is off.
6. Tried going to Google email to check Chat . Tried to make the one call and I get a pop up that says Google HANGOUTS needs the Google Talk Plug in. Do I down load it then? Thought it said NOT hangouts.

I can not even find Google Chat  box to make in my email. I do have Google Voice with my OBI Phone number and home number. I am getting so confused. I am so sorry to be so dense.

Thank you again Chris


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: SteveInWA on June 22, 2016, 03:27:13 pm
If you can't add the device to the OBiTALK dashboard by performing the **5 procedure, then you won't be able to set up Google Voice on it.

Please go through this troubleshooter:  http://www.obihai.com/support/troubleshooting/sg/adddev (http://www.obihai.com/support/troubleshooting/sg/adddev)


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: shadesofidaho on June 22, 2016, 04:04:18 pm
If you can't add the device to the OBiTALK dashboard by performing the **5 procedure, then you won't be able to set up Google Voice on it.

Please go through this troubleshooter:  http://www.obihai.com/support/troubleshooting/sg/adddev (http://www.obihai.com/support/troubleshooting/sg/adddev)

Giving up for now. Brain has turned to mud. I did go through the trouble shooter and set the DNSS Server 1 to 4.2.2.2 and saved it. Then started all over trying to add device and I keep getting failed AND a pop up asking if I want to add this device.

I even tried to make a call to home phone and get a No Service Configured error. Because I was not understanding why it was saying failed but asking if I wanted to add This device.

Thank you so much for hanging with me on this. I will be back after awhile to give it another go.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: SteveInWA on June 22, 2016, 04:08:19 pm
When I'm stumped like that, I find that a good night's sleep helps "reset" my mind to focus on it fresh the next day.

This helps, too:



Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: shadesofidaho on June 22, 2016, 05:48:52 pm
When I'm stumped like that, I find that a good night's sleep helps "reset" my mind to focus on it fresh the next day.

This helps, too:



Thank you. I got my hands in some grout, I am a mosaic artist. Feeling much better. I was to the point I could nip the glass with my teeth. Coffee is always good. When too hot to drink it from the pot I pour it over ice. Have a good evening I will try again tomorrow when I get home from hubby doctor appointments.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: Lavarock7 on June 22, 2016, 06:56:54 pm
I don't know the status nw but I see a few Google searches saying things like this:


Warning: Don't use 4.2.2.2 for public DNS, use 8.8.8.8 or 8.8.4.4 instead

If youíre up for some light reading: http://www.tummy.com/Community/Articles/famous-dns-server/

If youíre not the ďreading type,Ē hereís the key part of the article:  Should I Use 4.2.2.2?  Unless you are a Level-3 customer, absolutely not.

Essentially, 4.2.2.2 belongs to Level 3, and they have no obligation to ensure that this service is reliable or accurate.  As of late, a number of DNS queries made against 4.2.2.2 have been timing out, which makes it a bad choice to verify DNS name resolution.

8.8.8.8 and 8.8.4.4, please.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: SteveInWA on June 22, 2016, 08:03:15 pm
I don't know the status nw but I see a few Google searches saying things like this:


Warning: Don't use 4.2.2.2 for public DNS, use 8.8.8.8 or 8.8.4.4 instead

If youíre up for some light reading: http://www.tummy.com/Community/Articles/famous-dns-server/

If youíre not the ďreading type,Ē hereís the key part of the article:  Should I Use 4.2.2.2?  Unless you are a Level-3 customer, absolutely not.

Essentially, 4.2.2.2 belongs to Level 3, and they have no obligation to ensure that this service is reliable or accurate.  As of late, a number of DNS queries made against 4.2.2.2 have been timing out, which makes it a bad choice to verify DNS name resolution.

8.8.8.8 and 8.8.4.4, please.


That is an excellent point, thanks.  8.8.8.8 and 8.8.4.4 are the Google high-performance DNS, and most likely to work with Google Voice.  It's what I use.  Silly Obihai.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: shadesofidaho on June 23, 2016, 03:43:49 pm
I don't know the status nw but I see a few Google searches saying things like this:


Warning: Don't use 4.2.2.2 for public DNS, use 8.8.8.8 or 8.8.4.4 instead

If youíre up for some light reading: http://www.tummy.com/Community/Articles/famous-dns-server/

If youíre not the ďreading type,Ē hereís the key part of the article:  Should I Use 4.2.2.2?  Unless you are a Level-3 customer, absolutely not.

Essentially, 4.2.2.2 belongs to Level 3, and they have no obligation to ensure that this service is reliable or accurate.  As of late, a number of DNS queries made against 4.2.2.2 have been timing out, which makes it a bad choice to verify DNS name resolution.

8.8.8.8 and 8.8.4.4, please.


Thank you Lavarock7 and Steve in WA. The 8.8.8.8 number did it. PHEW I am so glad this one is done. Now hubbies computer is acting up , he says, and I have to deal with it. CLUELESS Sigh



Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: SteveInWA on June 23, 2016, 03:47:53 pm
I suggest that, if you know how to log into your home's internet router, you change the DNS there, since that will then allow all devices (PCs, OBi, other gizmos) on your home network to query the same 8.8.8.8 or 8.8.4.4 DNS.  Some internet service providers substitute their own DNS, which may re-route (divert) some address requests to advertising or the ISP's own search engine.  One annoying example is when you accidentally type an incorrectly-spelled website into your browser, and you are redirected to a page full of junky ad links.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: shadesofidaho on June 23, 2016, 05:08:07 pm
I suggest that, if you know how to log into your home's internet router, you change the DNS there, since that will then allow all devices (PCs, OBi, other gizmos) on your home network to query the same 8.8.8.8 or 8.8.4.4 DNS.  Some internet service providers substitute their own DNS, which may re-route (divert) some address requests to advertising or the ISP's own search engine.  One annoying example is when you accidentally type an incorrectly-spelled website into your browser, and you are redirected to a page full of junky ad links.

I will give our ISP tech a call in the morning and ask her. I do not know how to log into the router. Thanks for that and some how I managed to sort out hubbies computer too. Not really sure what I did to fix it but it is running along fast and smooth for now. Lucked out.

One thing I noticed on Terms of Service for Google Voice is it did mention billing??? I did not take time to read all of the terms. As long as I continue to make the in the USA calls it is no charge??? Correct or am I going to have to limit my calls due to cost now?

Thank you so much for hanging with me on this issue. I know I just sound like an idiot. I really was trying. Chris


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: SteveInWA on June 23, 2016, 05:16:39 pm
No, you don't sound like an idiot.  We have plenty of those here  :o

You just sound like someone who doesn't have a techie background; that's perfectly fine!

The legalese you mentioned with regard to Google Voice can be explaned as:  outbound telephone calls made from your OBi-attached phone number, or from Google Hangouts, to the large majority of US and Canadian telephone numbers are free of charge.  Calls to a very small percentage of US numbers will be one cent per minute.  These numbers are typically in small, rural telephone exchanges, and/or are being used for "traffic pumping" schemes whereby so-called "free" conference calling lines use exchanges that charge other carriers exorbitant interconnection fees.  Calls to numbers in other countries cost varying rates per minute.

You can always type the number you wish to call into the search box on this page, to find out the rate:

https://www.google.com/voice#billing (https://www.google.com/voice#billing)

Or, you can look up country-specific rates here:  https://www.google.com/voice/b/0/rates?hl=en&p=hangout (https://www.google.com/voice/b/0/rates?hl=en&p=hangout)


Title: How do I log into update the firmware?
Post by: Another_OBi100_user on June 25, 2016, 08:36:20 pm
I am using "admin" as the user and tried both "admin" and my OBiTalk password and can not get beyond the login screen.

Sorry for the noob Q, thanks for your answer in advance. ???


Title: Re: How do I log into update the firmware?
Post by: SteveInWA on June 25, 2016, 08:39:30 pm
I am using "admin" as the user and tried both "admin" and my OBiTalk password and can not get beyond the login screen.

Sorry for the noob Q, thanks for your answer in advance. ???

Which login screen can't you get past?  The OBiTALK dashboard at http://www.obitalk.com/obinet/pg/obhdev (http://www.obitalk.com/obinet/pg/obhdev) or the local web server interface at 192.168.x.x?

If the latter, log into the OBiTALK portal, click on your OBi device, and it will show your the password for your local web interface ("Webpage Admin Password")


Title: Re: How do I log into update the firmware?
Post by: Another_OBi100_user on June 25, 2016, 08:45:19 pm
I am using "admin" as the user and tried both "admin" and my OBiTalk password and can not get beyond the login screen.

Sorry for the noob Q, thanks for your answer in advance. ???

Which login screen can't you get past?  The OBiTALK dashboard at http://www.obitalk.com/obinet/pg/obhdev (http://www.obitalk.com/obinet/pg/obhdev) or the local web server interface at 192.168.x.x?

If the latter, log into the OBiTALK portal, click on your OBi device, and it will show your the password for your local web interface ("Webpage Admin Password")

Thanks for your quick response SteveInWA.  It is the latter (the 192.168.x.x) and I found that password.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: JJGG on June 25, 2016, 10:31:09 pm
My obi110 stopped working on 6/14/2016 and after updating the firmware (per reading this thread--thank you), it appeared to be working again until today. :(

When I tried to go through the steps again, I realize that when I dialed ***1 to get the local IP address, the female voice said "Your IP address is not available". I power cycled the box as well as did the ***8 with 12 to confirm, still getting the same female voice saying the same error of "Your IP address is not available".

Any tips? Thanks a lot.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: SteveInWA on June 25, 2016, 10:39:30 pm
Unplug your OBi from power.  Unplug your home router from power.  Plug the router back in, and wait for it to completely reboot.  Confirm that all the other devices on your home network are able to obtain an IP address and work properly.  If not, you have a router problem.  If so, then use a paper clip to gently depress the recessed reset switch on the bottom of the OBi, while you plug it in.  Keep holding down the reset switch until the power LED starts flashing and then release it.  Wait until the OBi completely resets and reboots.  The power LED should be solid green.  The middle LED (network connection) should be flickering.  Pick up the phone and dial ***1.  Did it get an IP address now?


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: JJGG on June 26, 2016, 07:49:21 am
Thank you Steve for your reply.

I tried the power-cycle steps for cable modem + obi; didn't work.

Then I tried the reset. I inserted a pin into the hole until the power signal flickered faster until it turned red. Then i pulled out the pin. After a minute, the power signal still remains flashing at about once per second. When I dialed ***1, still IP address not available.   :(

Any more advice? Thanks again.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: SteveInWA on June 26, 2016, 11:43:24 am
The expected behavior during the factory reset would have been as described here:

https://www.obitalk.com/info/faq/Troubleshooting-sec/How-to-Factory-Reset (https://www.obitalk.com/info/faq/Troubleshooting-sec/How-to-Factory-Reset)

It should not be flashing red.  Is that what you meant?  You may not have performed the procedure correctly; please read the link above and try again.

The interpretation of the LEDs is here: 

https://www.obitalk.com/info/faq/Troubleshooting-sec/power-light-meanings (https://www.obitalk.com/info/faq/Troubleshooting-sec/power-light-meanings)

and here:

https://www.obitalk.com/info/support/ (https://www.obitalk.com/info/support/)


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: JJGG on June 26, 2016, 11:17:11 pm
After debugging various possibilities, I find out that my powerline adaption (which transfers network via power line) stopped working. I feel like an idiot having wasting so much time resetting obi. :(

Thanks again for your help.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: just4sc on June 27, 2016, 03:29:49 pm
Hi!  I was getting the dreaded "No Service Configured" error and after updating the FW I am still getting it.  Just an FYI my OBI202 is not registered with OBiTalk when I initially set up my OBI202 with GV and it worked fine.  Is that now a requirement?  Thanks in advance for any help!


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: DerekfromMadison on June 27, 2016, 04:31:33 pm
This might not help you but maybe it will help others. I had the same problem with Google voice all of a sudden and updating to the latest firmware worked like a charm. This is the latest firmware.

http://www.obitalk.com/forum/index.php?topic=9.0 (http://www.obitalk.com/forum/index.php?topic=9.0)


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: just4sc on June 27, 2016, 04:34:54 pm
Curious - Are you using the dashboard?


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: SteveInWA on June 27, 2016, 05:34:48 pm
Curious - Are you using the dashboard?

You must add your device to the OBiTALK portal dashboard, delete the SP configuration you were using for Google Voice, and set it up from scratch, using the portal.

Read:  http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460 (http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460)


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: LJack on July 09, 2016, 03:51:15 pm
I have done the long version of the reset and the firmware update on the OB110.  It stopped working two days ago. I have done factory reset, and successfully re-added it to my profile which contains GV. I have Chrome and GV open on a browser tab right next to the portal from OBi.I have Google Chat checked.

When I go to configure SP1, and click GV I get a loop back to the Device Configuration page, it never lets me add my info. Clicking from there on SP1 or the settings wheel all does exactly the same thing=> goes to the page with the three providers GV Anvio and Phone power. Clicking yet again on GV just loops right back to the Device config Page.

What am I doing wrong?

Any thoughts?


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: SteveInWA on July 09, 2016, 04:00:31 pm
I have done the long version of the reset and the firmware update on the OB110.  It stopped working two days ago. I have done factory reset, and successfully re-added it to my profile which contains GV. I have Chrome and GV open on a browser tab right next to the portal from OBi.I have Google Chat checked.

When I go to configure SP1, and click GV I get a loop back to the Device Configuration page, it never lets me add my info. Clicking from there on SP1 or the settings wheel all does exactly the same thing=> goes to the page with the three providers GV Anvio and Phone power. Clicking yet again on GV just loops right back to the Device config Page.

What am I doing wrong?

Any thoughts?

Beats me.  It sounds like you're doing what you are supposed to do.  You may have some bad data cached in your web browser.  Try clearing the browser's cache, cookies and history, closing and re-opening the browser, and try again.  It's also possible that the OBiTALK portal is having an outage -- not uncommon.

Aside from that, try completely deleting your OBi 110 off of your OBiTALK web portal page, waiting a few minutes for  the portal to remotely reset your device, then pick up the phone attached to the OBi, and key in ***8 then 1 to factory reset it again.  After this is done, then try adding the OBi back to the portal, using the **5 procedure.

Can you get that far?


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: thetwins on July 16, 2016, 10:56:43 pm
Just wanted to give SteveInWa a huge THANKS for that excellent set of instructions!!  You are the BEST!  (I'm-not-worthy emoji, but they don't have that choice here)

I found that for my 110, it took 3 'steps' to finally work again. 
1.  I updated the firmware as per Steve's instructions, then -
2.  checked my GoogleVoice account, made a call from Chat (on my page it is labeled as home, and is the only other choice besides Hangouts), but then couldn't get any farther, despite rebooting from the web portal, and unplugging and replugging the device.
3.  I then found mkarian's advice, and that finally solved my obi issue!
"Re: Google Voice SP1 Stuck on "Configuring..."
ę Reply #34 on: Today at 08:22:42 am Ľ
Yes I finally was!  I re-tried many times & different things also, so it's a little hard to know what triggered it to work exactly.  However, it connected right after I re-registered the device, so that seemed to be the key.  From the Web Portal dashboard, click on add device (without having removed it first) and follow the procedure from there as if it's a new Obi.  Be curious to know if it works for you.  Good luck!"
I was hesitant to remove my device, and this post allowed me to have the confidence to 'add device' without removing it first, and it worked!

Thanks to all of you who were so helpful!!


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: SteveInWA on July 17, 2016, 12:32:37 pm
Thanks a lot, but I dunno why people don't see the sticky post that has the full instructions, right here:

http://www.obitalk.com/forum/index.php?topic=11384.0 (http://www.obitalk.com/forum/index.php?topic=11384.0)


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: JBinObi on September 02, 2016, 06:03:08 pm
I followed this complete instruction, linked from:
http://www.obitalk.com/forum/index.php?topic=11384.0

I have properly set my gvoice to gchat. I have downloaded the latest firmware.

Yet, my device still will not be configured. It shows:

"SP1  Google Voice   Service Not Configured"

I have OBi 100. Can anyone help, please?


--------

It is working now (after overnight.)  I think it might have been OBi server issue.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: SteveInWA on September 02, 2016, 07:12:33 pm
I'd suggest factory-resetting your OBi and configuring it from scratch, following my instructions in this discussion thread.  Here's the post:  http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460 (http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460)


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: JBinObi on September 03, 2016, 03:24:13 pm
Thank you for your note, SteveInWA.

It is working this morning. I think it might have been OBi server issue.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: 3boys on September 07, 2017, 07:57:16 am
For those of you that can't get Google Voice "Connected" (either stuck at "Connecting" or "Backing Off") - I finally realized it was my Parental Controls on my modem/router that was blocking the connection.
Once I made the change in my modem/router for the device not to have anything blocked, then my OBi200 connected within a minute.

Hope this might help someone else.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: jammieR on September 08, 2017, 05:30:49 am
For those of you that can't get Google Voice "Connected" (either stuck at "Connecting" or "Backing Off") - I finally realized it was my Parental Controls on my modem/router that was blocking the connection.
Once I made the change in my modem/router for the device not to have anything blocked, then my OBi200 connected within a minute.

Hope this might help someone else.
That might be a reason i am unable to use it. I have a usa vpn  (https://www.ivacy.com/usa-vpn/)installed on my router. May be it has parental control enabled which is continuously blocking the device.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: ma678 on October 01, 2017, 09:09:20 am
I have followed every step on the instruction and still cannot get GV working on my Obi202. I have two GV accounts running well on the same 202, so I assume there is nothing wrong on my router. I have deleted and added this GV account many times and still get "Service not Configured".

I had this GV # working on my Obi110 until last June. I decided to move it on my Obi202, but failed configuration.

Please help.

Thanks.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: SteveInWA on October 02, 2017, 09:10:57 pm
I have followed every step on the instruction and still cannot get GV working on my Obi202. I have two GV accounts running well on the same 202, so I assume there is nothing wrong on my router. I have deleted and added this GV account many times and still get "Service not Configured".

I had this GV # working on my Obi110 until last June. I decided to move it on my Obi202, but failed configuration.

Please help.

Thanks.

Please don't cross post the same issue in multiple threads.  Stick to your dedicated question, here:  http://www.obitalk.com/forum/index.php?topic=13015.msg83406#msg83406 (http://www.obitalk.com/forum/index.php?topic=13015.msg83406#msg83406)


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: Nlof1 on October 14, 2017, 01:45:11 am
Was the Obi 100/110 firmware removed? http://fw.obihai.com/OBi-latest.fw (from the link below) is empty...

This is the latest firmware.

http://www.obitalk.com/forum/index.php?topic=9.0 (http://www.obitalk.com/forum/index.php?topic=9.0)



Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: drgeoff on October 14, 2017, 05:23:10 am
Whether deliberate or accidental removal, it is no longer there.

It is still available at http://fw.obihai.com/OBi110-1-3-0-2886.fw


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: atom on November 07, 2017, 11:00:51 pm
Whoever created the OBi110-1-3-0-2886.fw can you please include the update to include the recent certificate changes ... Apparently obi100/110 users need an update due to a certificate renewal on the google side?  This happens on servers every few years right?


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: drgeoff on November 08, 2017, 06:37:08 am
@atom
Despite the language differences between the two sides of the Atlantic I think you understand the phrase "pissing into the wind".

Why don't you organise a Class Action?  if that goes well, all OBi1x0 owners in the USA might get a 50 cents payout in 2020.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: atom on November 08, 2017, 06:51:44 am
I understand the phrase, and Obi has an industrial fan creating the wind.


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: atom on November 08, 2017, 06:59:17 am
Why don't you organise a Class Action?  if that goes well, all OBi1x0 owners in the USA might get a 50 cents payout in 2020.
LOL , It's just about doing the right thing.. I was seriously considering the obi200, but when posts were removed yesterday it rubbed me the wrong way. You spend time posting to threads and all of that time is gone in an instant because someone doesn't like what users were talking about. What kind of environment is that?

Now, if they were to send me a new obi and I was a beta tester, then posts would be
"rah rah, go obi, everything is amazing with obi! I love this service" :-)


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: gvfan on November 10, 2017, 07:06:21 am
Hello,
My Obihai 110 stopped working yesterday with the
 Backing Off : TCP connection to 74.125.69.125 failed  msg.
Have tried everything posted on this thread- firmware is the OBi110-1-3-0-2886.fw version,
Google Chat is working and box checked, used Firefox browser, etc. Device is from 2012 and was working fine until yesterday.
Any suggestions would be greatly appreciated.
 


Title: Re: Google Voice and Obihai Update - 11 Sept. 2014 -
Post by: drgeoff on November 10, 2017, 07:48:08 am
Hello,
My Obihai 110 stopped working yesterday with the
 Backing Off : TCP connection to 74.125.69.125 failed  msg.
Have tried everything posted on this thread- firmware is the OBi110-1-3-0-2886.fw version,
Google Chat is working and box checked, used Firefox browser, etc. Device is from 2012 and was working fine until yesterday.
Any suggestions would be greatly appreciated.
 
Read a different thread.  Lots of them discuss this problem.  For example https://www.obitalk.com/forum/index.php?topic=13113.msg84139#msg84139

Either get an Obi2xx model or use the pay the one-time $6 to Simonics and reconfigure your Obi110 to use that GV gateway.