Endless loop setting up the OBi100
BeeBee:
We had a well-working OBi100 at my mom's house which sat unplugged and unused after her death for a few months, during which time we added her Google Voice number to my own OBi110 to retrieve any calls that required our attention.
Going back to her house today, and after deleting her number from my OBi110, we reconnected her OBi100 expecting everything to be the same, but couldn't connect. So we decided to factory-reset the box and set it up anew.
First step was logging into the OBi Dashboard and having it identify the OBi100, which it completed successfully. Next step is to click on Settings, which calls up the OBi100 Device Configuration page, where SP1 and SP2 were both listed as "not configured." (As expected.) Following that we clicked on the "Google Voice Set-Up" button and the EMS disclaimer that followed -- again as expected -- but which did nothing more than reload the Device Configuration page.
With one difference: Now there was a dialogue box at the top of the page stating "Please Note: This OBi device's annual support period has expired. To upgrade this device, a paid support plan is required. To purchase support, use the button found in the Support and Warranty tab. When device's support status is Active, the software update can continue."
We've eliminated cookies and browser issues as possible causes. What's preventing us from setting up the OBi100 the way it was before? And how can we correct it? Thanks to anyone who can help.
azrobert:
I haven't seen an official announcement from OBiHai, but it appears they are charging an annual fee for software support above a certain firmware level. The fix for an OBi2xx is to downgrade the firmware. You are the 1st that I know with this problem for an OBi100.
Please post the current firmware level of your OBi100.
Log directly into the OBi using the local interface.
Key the IP address of the OBi into a Web Browser.
Hit Enter
The UserID and default Password are both "admin".
You will get a System Status screen
The SoftwareVersion should be 1.3.0 with the build number in parentheses.
Please post the Build number.
BeeBee:
That's remarkable in the sense that we never went looking for software support; we just want the device to resume working when we plug it back in.
In any event, the firmware version is 1.3.0, Build 2824. (What would we have to downgrade it to?)
Much appreciated.
azrobert:
Above build 2824 your OBi100 GV must be setup on OBiTalk because of a new GV authentication method.
An OBi100 with build 2824 uses the old method and I think must be setup locally.
You might be able to configure it using OBi Expert and not the GV wizard, I have not tried this.
I have an OBi110 at build 2824 that I configure locally.
I recommend configuring it locally.
Make the following changes locally:
Service Providers -> ITSP Profile A -> General -> SignalingProtocol: Google Voice
Voice Services -> SP1 Service -> AuthUserName: GV_ID@gmail.com
Voice Services -> SP1 Service -> Password: GV_Password
After you make the changes on a page click SUBMIT at the bottom of the page.
After you make all the changes click REBOOT at the top of the page.
After the reboot look at the System Status page.
The status of SP1 should be CONNECTED.
BeeBee:
Forgive my newbie-ness, but where can I download build 2824?
Navigation
[0] Message Index
[#] Next page