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Endless loop setting up the OBi100

Started by BeeBee, June 06, 2015, 02:46:11 PM

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ardiuno

Bumping this thread up again.

I have ended in the same endless loop tonight with OBi100 device. Upgraded the firmware to 1.3.0 (Build: 2872). Still the same problem. Removed the Google Voice service from SP1. Could not return it back. Using web interface tried to change "System Management -> Auto Provisioning -> OBitalk Provisioning" but "ITSP Provisioning" is set to System Start and greyed out. At this point hardly anything can be changed thru web interface. ITSP Profile A -> General is showing SignalingProtocol to be SIP and is grayed out. Cannot change it to GV, and obviously cannot enter GV username/pass as it is grayed out.

Basically it seems like a complete bust. Any help is appreciated.

LTN1

Quote from: ardiuno on May 18, 2016, 09:34:17 PM
Bumping this thread up again.

I have ended in the same endless loop tonight with OBi100 device. Upgraded the firmware to 1.3.0 (Build: 2872). Still the same problem. Removed the Google Voice service from SP1. Could not return it back. Using web interface tried to change "System Management -> Auto Provisioning -> OBitalk Provisioning" but "ITSP Provisioning" is set to System Start and greyed out. At this point hardly anything can be changed thru web interface. ITSP Profile A -> General is showing SignalingProtocol to be SIP and is grayed out. Cannot change it to GV, and obviously cannot enter GV username/pass as it is grayed out.

Basically it seems like a complete bust. Any help is appreciated.

Try updating with this newer build: http://fw.obihai.com/OBi110-1-3-0-2886.fw

ardiuno

Thanks, good that we have a link to the latest firmware here for posterity. I would point out that the link http://fw.obihai.com/OBi-latest.fw that is mentioned at http://www.obitalk.com/forum/index.php?topic=9.0 resolves into 1-3-0-2872, not 1-3-0-2886

After upgrading the firmware, things were really smooth until I wanted to configure GV service. I got stuck on "Configuring ...". Followed the suggestions from here https://www.obitalk.com/forum/index.php?topic=9423.0 and after hard reset finally got it to work.

Amazingly painful process. Thanks LTN1 for the assistance.

yorktown


Brisk

To update firmware, simply pick up your phone and dial ***6, 1.

SteveInWA

Quote from: Brisk on May 19, 2016, 04:42:07 AM
To update firmware, simply pick up your phone and dial ***6, 1.

This method will not always provide the latest firmware, since Obihai hasn't had a good track record of linking it to the very latest file.

Instead, update the firmware manually, per this discussion:

https://www.obitalk.com/forum/index.php?topic=11252.msg73904#msg73904

iateyourdog

I updated the firmware manually. Everything is working I am so relieved.

I thank all you guys for these posts. I lost my job in February and my EDD benefits have been withheld until they interview me and I have had no other resources. My cell was shut off at the beginning of this month for non payment and so this has been my only phone. I switched the two number last week and there was no issue but when this happened to me Thursday I didnt know what i was going to do. I just got hired for a temp gig and have had the worst time trying to get back to them. It sounds so sketchy for me to say I couldnt pay my phone bill. I dont want them to not use me again. I was so stressed. THANK YOU so much everyone.


lcornell6

Quote from: LTN1 on May 18, 2016, 09:43:59 PM
Quote from: ardiuno on May 18, 2016, 09:34:17 PM
Bumping this thread up again.

I have ended in the same endless loop tonight with OBi100 device. Upgraded the firmware to 1.3.0 (Build: 2872). Still the same problem. Removed the Google Voice service from SP1. Could not return it back. Using web interface tried to change "System Management -> Auto Provisioning -> OBitalk Provisioning" but "ITSP Provisioning" is set to System Start and greyed out. At this point hardly anything can be changed thru web interface. ITSP Profile A -> General is showing SignalingProtocol to be SIP and is grayed out. Cannot change it to GV, and obviously cannot enter GV username/pass as it is grayed out.

Basically it seems like a complete bust. Any help is appreciated.

Try updating with this newer build: http://fw.obihai.com/OBi110-1-3-0-2886.fw


Thank you so much.  This worked perfectly for updating my Obi110 and restoring service.

bill-cary

This may be a case for attorneys general as bad business practices.
Today My sister called and said her phone wasn't working - same issue as presented here - and that OBI wanted $10./yr for support to fix it. She wasn't happy. When I looked at the config I couldn't find anything really wrong and it was just working in FL when she unplugged it - she is now in NY. The message said to go to OBItalk and configure it. When one goes there it says that it needs the latest firmware update and they are now charging $10. to do the update. (I think it may have indicated that you could do it yourself without charge.) So I went looking for the LATEST release of the firmware and found it was 1.3.0 build 2872 - which she had - so what is the problem? Then I read the forum and found lots of unhappy people. Someone provided a link to the "LATEST" firmware which specifically said OBI102 and it was build 2886 - So is this build only for a 110 since it wasn't listed for the 100?
I then checked my 100 and I had the same problem - my 200 worked fine. So after trying a number of "fixes" without any success, I decided to load 2886 as a last resort. Simple, works fine. One must ask.... is OBIs lack of information and indeed a little deception all about collecting $10./yr from all the 100 owners. My sister and I are having 2nd thoughts about OBI's business ethics. Maybe the Attorneys General should wake them from there stupor.

Anyway, you can't do it with ***6 1. You must download the LATEST file from here -- 2872 does not work --- http://fw.obihai.com/OBi110-1-3-0-2886.fw - which is for any 100 series - log onto your OBI, go to "System Management" - "Device Update" - point to the file and click update. Wait a few minutes after the update and you should be good to go.