Required $10/year upgrade to update Google Voice Config?
mivi:
I have an OBI100 device; I needed to update my Google Voice Config, and the ObiTalk page isn't lettingme saying that I need to pay $10/yr to upgrade support. I thought Obi advertises that there are no recurrent costs after purchasing the device.
How do I update the Google Voice Config?
SteveInWA:
There hasn't been any official information on this policy change posted here on the forum. Users can speculate, but why don't you open a ticket with Obihai and ask them directly? Posting here, what you find out, would help other users understand the change.
This behavior seems to vary by device type and individual situation. I tested deleting my GV configuration off of a SP slot on an out-of-warranty OBi 200, and I was able to add it back in, with no notice regarding a support fee. It's possible that the fee is triggered if you're trying to add or update a device that is both out of warranty and has downlevel firmware. All my devices have the latest firmware, so I can't test that theory. Again, the only definitive answer has to come from Obihai, and they don't respond here in the forum.
mivi:
I did reach out to Obihai, and got this response from them:
-------------------------------
This device is out of warranty and does not have an Extended Support on it.
To continue using Google Voice with the OBi, you will need to purchase a
Support contract to enable firmware upgrades.
To purchase it, please log into your OBitalk.com account and click on your
dashboard.
Further click on your device, and go to Support and Warranty tab.
-------------------------------
It's not very clear if you require Extended Support to enable firmware upgrade only, or is it required for GoogleVoice service as well. I have another Obi202 device which is out of warranty, and I was able to upgrade firmware w/ the expired support contract.
What is the latest firmware for Obi100 (I thought the latest firmware was released in 2014) - my unit doesn't have a "warning sign" telling me that newer firmware is available, so I think I'm running the latest. How do I confirm?
azrobert:
See:
http://www.obitalk.com/forum/index.php?topic=10028.0
SteveInWA:
Thanks for reporting your experience with Obihai support regarding this issue.
The behavior seems inconsistent from one device to another at this point. It's possible that their recent change to this strategy has an implementation bug, resulting in invalid warranty or support status. The linked discussion describes some devices in various warranty states, with different results. In one case, it looks like the device just needed to be factory reset after getting it up to the latest firmware release.
In any case, there are 3 ways to find your device's firmware version: on the OBiTALK portal, expert configuration menu, status page, or via the local web page, or via the attached telephone's voice interface. For the latter method, use the attached phone, key in ***0, then 1#, and the voice will tell you the version. For the 2xx series, the current version is 3.0.4738. If you want to experiment by downgrading the firmware to 4581, you can read the information in the linked discussion thread that Robert posted.
Firmware information: http://www.obitalk.com/forum/index.php?topic=9.0 (note that Mark no longer works at Obihai, and nobody has been updating the release notes since then).
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