Can Obi202 access voicemail on GV account?
Rumboogy:
Quote from: SteveInWA on June 12, 2015, 09:42:46 pm
Thanks very much for the screenshot.
So, you ported in this number. Did you just recently do it? What happens when the number is called from some other phone number (not the OBi, and not from your AT&T forwarding number)? Does the OBi-attached phone ring, and does the AT&T forwarding phone ring? Do the calls appear in the History section of your GV account?
If any of these things fail, then you've got a problem with your number port. Please describe what happens.
If the actions above do work properly, but you get a busy signa, then you may have a call forwarding loop. Try removing the check mark next to your AT&T phone, and then delete it off of the GV account. Only Google Chat should now remain. Now, try the call to your GV number from your OBi-attached phone. What happens?
Thanks for your persistence on helping me with this problem.
I am able to call out and call into that number with no problems. On incoming calls the Obi phone rings and the forwarding phone also rang (until I disabled ringing my cell phone in the settings). The history in GV looks fine as well.
I tried removing the cell phone from GV and the busy tone persists. I am attaching a screen shot of my Google Chat settings.
azrobert:
Steve,
I don't know if my memory is failing, but I thought in the past you couldn't edit the GoogleChat number.
Rumboogy,
FYI I have "NO" selected for VM access for my GoogleChat, but I still go to the VM prompt when I call my GV number.
What happens if you setup your AT&T number to access VM and call your GV number with your cell?
Rumboogy:
Quote from: azrobert on June 13, 2015, 08:41:04 am
Steve,
I don't know if my memory is failing, but I thought in the past you couldn't edit the GoogleChat number.
Rumboogy,
FYI I have "NO" selected for VM access for my GoogleChat, but I still go to the VM prompt when I call my GV number.
What happens if you setup your AT&T number to access VM and call your GV number with your cell?
AZ,
I have tried the voicemail access both ways - Yes with PIN not required, and No. My AT&T cell phone can access the GV voicemail without problems. I have tried it with and without PIN and it works both ways.
Rumboogy:
I decided to try a few different experiments to see if I could solve this problem. Each experiment is described below.
1) Deleted the connection of my Obi202 to my Google account then re-added. Same problem.
2) Deleted the connection of my Obi202 to my Google account, then deleted my Obi202 from ObiTalk. Then did a factory reset on the Obi202. Finally added Obi202 back into ObiTalk and re-added same Google account. Same problem.
3) Deleted the connection of my Obi202 to my Google account, then deleted my Obi202 from ObiTalk. Then created a new Google account and connected the Obi202 to the new account. This worked.
So I now have proven to myself that this works (calling in to hear your own voicemail from your Obi), but I still don't know what is wrong with my original setup which was also based on a new Google account (as of a few days ago). Unfortunately I have ported my old home number to this broken Google account so I would still like to fix the issue and not just abandon that account.
Rumboogy:
After finding a test case where I was able to call into voicemail I realized that something must have been wrong with my initial Google account. I therefor transferred my number to another Google account and connected the Obi202 to that account. Now everything, including calling voicemail from the Obi connected phone, worked as it should.
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