OBiHAI Warranty Period - When does it start? When does it end?
WelshPaul:
Firmware updates will still be made available from the forum. A manual update will be required if your device is outside of its warranty period.
OzarkEdge:
Quote from: ceg3 on June 17, 2015, 02:38:37 pm
Yes, There is a Support Contract that will allow users with devices that are out of the 1 year Manufactures warranty to receive support and access to future firmware upgrades.
Best regards
Obihai Technology
Quote from: WelshPaul on June 17, 2015, 03:05:40 pm
Firmware updates will still be made available from the forum. A manual update will be required if your device is outside of its warranty period.
Well, that clears things up, not. Part A says you must pay for access to future firmware upgrades. Part B says you must apply freely available manual updates. This really is ridiculous... it gives new meaning to the term OBiTALK.
Show me current firmware releases published for manual download...
OE
ceg3:
Quote from: WelshPaul on June 17, 2015, 03:05:40 pm
Firmware updates will still be made available from the forum. A manual update will be required if your device is outside of its warranty period.
Good to know there is a work around. Hopefully, an out of warranty OBi will get the update symbol, but if you monitor the forum you will find out soon enough, anyway.
SteveInWA:
Unless you work for Obihai, making any sort of statement about warranty start or end dates is meaningless.
Regarding the new extended support fee, here are some facts:
The optional fee would cover 1:1 customer support from Obihai for another year, along with firmware updates downloaded and applied via clicking the yellow triangle on the portal site.Obihai is not locking anyone out from configuring Google Voice via the portal.Counter to the FUD above, regardless of warranty status, the latest firmware is available for anyone to download and install manually, at no charge, at this post: http://www.obitalk.com/forum/index.php?topic=9.0 Devices which have been manually-updated to the current firmware level can be added to the portal and configured as usual, regardless of warranty status.The new extended support fee is no different than most manufacturers' policies regarding providing customers with 1:1 support post-warranty, and, as long as you don't need that kind of help, there is no "ransom" or mandatory charge to continue using OBi devices.See this discussion for instructions: http://www.obitalk.com/forum/index.php?topic=10065.0
Note: if your OBi is currently within its original one-year hardware warranty period, the portal will offer you an optional one-year extended hardware warranty, plus extended customer support (for $20 or $30 US, depending on the device). If your OBi is currently past its original one-year hardware warranty, the portal will offer you optional extended 1:1 direct customer support for $10 instead. The former option would include service for failed hardware (e.g. device replacement), whereas the latter would include just technical support and firmware updating via the portal. The key word here is "optional".
OzarkEdge:
Quote from: OzarkEdge on June 17, 2015, 04:05:58 pm
Show me current firmware releases published for manual download...
OE
Obihai has published some current firmware releases for manual download today here http://www.obitalk.com/forum/index.php?topic=9.0. Update your OBi firmware manually before using OBiTALK.com if you want to avoid the annual out-of-warranty fee for Extended Support required before being permitted to continue using OBiTALK.com to configure your device.
For the OBi100/110:
The published firmware was 2824 May 2014 (old GV). While OBiTALK.com firmware was the most recent 2872 Sept 2014 (new GV and Extended Support fee).
Now the published firmware is 2853 Aug 2014 (new GV). And the OBiTALK.com firmware is the same 2853 Aug 2014 (new GV). They are now publishing the new GV Build 2853 and have returned OBiTALK.com to this same build. Build 2872 of the Extended Support fee appears to be retracted.
For the OBi200/202/300/302:
The published firmware was 4581 Feb 2015 (new GV). While OBiTALK.com firmware was the most recent 4738 May 2015 (new GV and Extended Support fee).
Now the published firmware is 4738 May 2015 (new GV and Extended Support fee). And the OBiTALK.com firmware presumably remains the same most recent 4738 May 2015 (new GV and Extended Support fee).
The significant observation is that the current OBiTALK.com firmware is now published for manual download to avoid the Extended Support fee. The before and after published firmware pages are attached for your fact checking pleasure (open the link to view the full page).
OE
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